Idea Cellular Complaints & Reviews

Your Idea mobile: [protected]
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Customer Care TN
Dear Mr. Kumar, Greetings for the day! This is with reference to your email r...
Jan 23 (7 days ago)
B Y KUMAR <[protected]@gmail.com>

Jan 23 (7 days ago)

to helpline, Customer, bcc: sch, bcc: complaints
Sir,
I totally deny u r statement that there is no recharge of Rs.31 on 11.1.2013. I have the SMS on my mobile received from 3891 and the same can be produced in future. And more over the validity for the plan 1/2 paise per second throughout india is valid till 10th Feb 2013 and unnecessary recharge done on 23rd jan 2013 has to be refunded by u immediately and ensure that the previous plan continues till the validity period expires.
I wish the concern staff donot waste the time further by baseless arguement and waste of time.
Looking forward for u r timely action.

Regards
Customer Care TN

Jan 24 (6 days ago)

to me

Dear Mr. Kumar,



Greetings for the day!



This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



We request your cooperation and urge you to overlook this as a human error; we have entered the wrong details regarding the recharge.



We assure you that incidents of this nature would not reoccur in future.



Further, we would like to inform you that the recharge of RC31 was successfully updated in your number on 11th January 2013 and the same is updated in our records.



Please be informed that the recharge benefit of RC 31 has been revised on 10th January 2013 and the same has been credited against your mobile number on 11th January 2013. Hence, we express our inability to provide the benefit of RC 31 with the old benefit.



Also, this is to inform you that the recharge initiated by you on 23rd January 2012 for an amount of Rs 31/- has been credited against your mobile number with new benefit.



Kindly note the benefit of RC 31 made on 11th January 2013 will be forfeited after the recharge made on 23rd January 2013.



Hence, we express our inability to post any credit towards the RC 31.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Wednesday, January 23, 2013 11:44 PM
To: Customer Care TN
Cc: [protected]@nccptrai.gov.in
Subject: Re: Your Idea mobile: [protected]
B Y KUMAR <[protected]@gmail.com>

Jan 24 (6 days ago)

to Customer, helpline, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints
Sir/Madam,
Thanks for accepting the mistake atleast by now without further arguement.
As u said the plan had been revised on 10th Jan 13 without any prior information, u r suppose to refund the amount of Rs.31 which was recharged on 11th Jan 2013 and again recharge done on 23rd for Rs.31/- beliving that the plan of half paise per second still exists as there was no any info from u r end u are suppose to refund the amount of Rs.31/- which totally is Rs.62/-. As it has already caused loss of money as i would have not made long duration calls from Idea network as i have the same benifit with Tata Docomo i would have made calls from my docomo number and more over i am still wasting my time behind u for asking refund. If the same continues i will be compelled to approach the consumer court and will have to fight for the refund and the previous plan till validity date.

I once again request you to come for amicaple settlement to save time and other loss/damages caused by you.
Customer Care TN

Jan 24 (6 days ago)

to me

Dear Mr. Kumar,



Greetings for the day!



This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



As per the telephonic conversation had with you, we would like to inform you that we have checked your details and found that the calls are correctly charged as per your current tariff. Please be informed that the benefit of RC31 pack has been revised on 10th January 2013.



Hence, we express our inability to post any credit towards the RC 31 pack.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 2:13 PM
B Y KUMAR <[protected]@gmail.com>

Jan 24 (6 days ago)

to appellate.tn, ca, ap, Customer, helpline, bcc: sch, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints, bcc: consumerpc, bcc: tn-sforum
Sir/Madam,

This shows your fraudlent motive to cheat the the subscribers in order to mint /swallow the hard earned money of the common man and suck the blood of the common man. I[censored] cheat Rs.31 or more from each customers u can mint money in crores.
But never under estimate every customers which will lead to heavy damages and waste of time and u will be sole responsible for all the losse and damages occured to me as i will be loosing lots of time and money to fight for the right to avail the plan atleast till the validity date and the excess amount of Rs.31 along with the other damages.

I would like to give u one more chance before proceeding legally. Atleast by now try to resolve the issue amicably immediately.
Customer Care TN

Jan 25 (5 days ago)

to me

Dear Mr. Kumar,

Greetings for the day!


This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



We express our inability to post any credit and extend the validity towards RC 31 pack since the benefit of the respective pack has been revised on 10th January 2013.



Please be informed that the calls are correctly charged against your number [protected] as per the current tariff.



Further, we wish to inform you that the benefit of recharge values is revised and the new recharge packs are getting introduced in our network within no time. Hence, we suggest you to contact our customer care or visit our website to check the latest offers before recharging for any special pack to avoid such inconvenience in future.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 8:38 PM

To: Customer Care TN; Appellate.tn
Cc: [protected]@nccptrai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
ConsumerComplaints.in

Jan 25 (5 days ago)

to me
Hello,

You're welcome to post your complaint on ConsumerComplaints.in. Thousands of people with similar issues as well as companies that were mentioned in users' complaints are visiting ConsumerComplaints.in every day. Someone definitely will post or email a solution of your problem.

---
Sincerely,
Consumer Complaints Team
www.consumercomplaints.in
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sir good evening;
i c s deshmukh frm Bangalore my phone # is [protected]
on 13/01/2013 rs 58 & on 16/01/2013 rs98 was deducted frm my account on behalf of that i lodged a complent & got the s r no 1-[protected] to that i got a phone call frm supervisors Mr Aradya,Mr Poorna nanda & Mrs sunita & Mr sidhu that the deducted amount vll be refunded within 24 working hours since on that i use to call every day &the response is u vll get refund within 24 hours definately & is under process bt till today i hv not got the amount . So today i have also given the complaint to news channel CNBC awaaz that this is way idea deals wit its customers .so pls make an arrangment to refund it as early as possible or else i should take further steps to recover the amount. I would like to also giv u todays complaint reference no. 1-EDKSGC8.

i had submitted an I.D for an number [protected] at idea customer care office,mandi samiti,kotdwar road,najibabad. but employee there named as "VIPIN" misuse that number and continously calling at that number, and the mentioned number is of my sister.i warned him for the same but he keep continouing. now he is expell from his job but no action is taken at the cost of his misuse and no punishment is given.....
mynumber is [protected]

Dear Sir,

I have a Idea prepaid connection which number is [protected]. I want to change my number Idea to any other telecoms company but i am not getting my MNP number. Kindly provide my MNP number for [protected] as soon as possible.

Dear Sir,
I am Amitabh Dixit,and i am a Customer of Idea Net setter ,and using 3G plan but i am not getting 3G speed,this problem Shared to Idea but they do not solve this problem. and i am surviving this serious problem last two months, i have all detail about complaint which i mailed to Idea company,Please take Action about this complaint.

Customer Name - Amitabh Dixit
Mobile No.- [protected]
Idea Net Setter No.- [protected](UP EAST LUCKNOW)

I complaint on This ID - ccare.[protected]@idea.adityabirla.com
Please do Need full action.

Dear sir,My idea mobile number is [protected],on 29th jan 2012 i have received a call from [protected] and recorded voice instructed to activate dialer tune,when i heared this suddenly i was disconnect the call but after that i have received message that you have susbscribed to Dialerler tune at rs30/month and rs 15/3month for song selection. I was sucked and when i checked my balance rs 45 already dedaucted from my account.what a wrost service given by idea,now i am very disspointed and harrased.It is the trick by idea to dedauct customer balance. Therefore i request to the concerned authority to look into the matter and refund my whole balance immideately otherwise i will switch over to another operator of my choice.kind regards Biswajit jena

Hi,
Actually I'm an idea prepaid mobile user. Recently I'm facing problems related to internet usage.
Briefly, I've recharged with RC 16(100Mb). But I got only 80Mb for that. After that also when I was using internet it was showing anonimous usage messages like when connected to internet it was showing 60Mb& when I've switchoff the internet it was showing 70Mb like that. Finally I've been charged more than what I used, from the past 15 days.
I've tried to get compensated from Idea. But customer care persons said that, "So many people are facing the problem. We will try to resolve the problem. But money will not be returned back". After that I've taken screenshots related to internet usage messages on my mobile with date&time. Now I would like to raise a complaint against Idea cellular services regarding "Anonymous internet usage bills". So please take it serious because so many people are facing this issue.....

Dear Sir,
I am an Idea Post Paid (adonis199) user since Feb 2012 with monthly rental of Rs 199/ and charges as per plan.

While purchasing this plan I was informed that this plan will continue till I want to continue and no change in either monthly rental or charges will be altered.

Recently I received a SMS indicating that my Monthly charges will be Rs225/- from this month bills.

I would like to draw your attention that while taking plan a lot of promises like 'no change in monthly rental as well as plan' will be made in futue. But after few month you change the plan.

I called customer care who informed that this adonis199 plan is closed now. OK this plan might have closed and not available for new customers, but being old customers and using this adonis 199 plan how you will increase the monthly rental.

I hope the operator should not increase the monthly rental from Rs199/- to Rs225/- to the existing customers.

I shall be thankful if you will look into the matter and inform me at the earliest.

Dear Sir,

I'm having Post paid 3G net setter([protected]), I had made a request(Date : 02/12/2012, call centre reference no :[protected] for changing plan from monthly 1GB of Rs. 250/- plan to 2GB of Rs. 450/-. but they were not processed my request. so last 2 months onwards, company applied extra usage charges of Rs. 736/- & Rs. 716/- respectively. When i called to customer care centre, they are not responding properly. Request you to solve the problem on priority basis.

I want to register my complain against some mobile phone numbers that are irritating whole day.. [protected], [protected],[protected], [protected], [protected], [protected], [protected]. I am getting calls from all these numbers.. kindly lodge a complain against all these. Specially first two or irritate them too by calling, so that they wont do it with any 1 else.

I am Manisha I bought an idea net setter prepaid connection . Now its not working and its been 2-3 months i haven't recharged so now i want to recharge it so i don't have the sim mobile number so i called the idea customer care. But the staff to whom i spoke on 26jan was not able to help. I asked whether he can retrieve my account by my name or contact number or any other details. but he directly said no and he asked me to visit to any idea office which is very far from my home. I am very upset and now i am very much scared that my money is wasted for this connection.

all of sudden, I have received a sms as :

YOUR IDEA TALKIES SUBSCRIPTION HAS BEEN ACTIVATED. AMOUNT CHARGED IS RS. 30/- FOR 1 MONTH . RENEWAL CHARGES IS RS. [protected]@1 MONTH AS APPLICABLE. TO DEACTIVATE SMS UNSUB IMITM TO 54300 AND THE SENDER IS 54300

IN FACT, I DON'T WANT ANY SUBSCRIPTION AND I HAVE NEVER APPLIED FOR ANY SUBSCRIPTION.

THIS AMOUNT OF RS. 30/- IS DEDUCTED FROM MY AMOUNT WHICH IS COMPLETELY ILLEGAL AND UNAUTHENTICATED.

KINDLY RE DEPOSIT THE SAME AMOUNT IN MY BALANCE OTHER WISE I AM FORCED TO LODGE A LEGAL COMPLAINT AGAINST THIS SENDER 54300.

FURTHER I REQUEST YOU AND YOUR BUSINESS AGENT, NOT TO DEDUCT ANY AMOUNT WITHOUT ANY PERMISSION FROM THE SUBSCRIBER.

YOU MAY CALL ME ON : [protected] / [protected] / [protected] / [protected] / [protected]

FIRST OF ALL MY REQUEST IS TO RE DEPOSIT MY DEDUCTED AMOUNT IN MY CELL NO. [protected]

THANKS AND REGARDS.

Mobile number to be recharged-[protected]
I used idea online recharge to recharge my above given mobile of Rs 500.
I used my sbi debit maestro card and the balance of Rs 500 has been deducted from sbi account but my number has not been recharged.
Either my number should be recharged or they should return my money Rs 500 to my sbi account.

Amount deducted rs 50 without no use on mob nbr [protected] and we are not send any international sms

Hi sir
i want detail my numbar. can u give me detail of outgoing & incoming call, my number is [protected]
20 april 2012 to 31 august 2012

well i made a recharge of rs 745 for 3G internet connection , the plan said i would be given 4gb data usage . i did the recharge on 4th january 2013 at abt 6:00 pm and got a mesgaage that i have been given 600 mb data (intially i thought i was given extra 600 mb so i did not noticed it ) later in the night at abt 12:30 am on 5th jan i recived a messg that my internet connection has been activated ..... then after few days i noticed my data connection has expired and there was a balance of 100rs that also has been rteduced to 0 (as only my 600 mb data was made available buy them so when it finished everything went to 0) so i called the call centre , they said i have called them and asked them " to shut down my 4gb connection and i just wanted to use 600 mb " so i said to them that i have never mADE SUCH A CALL SO THEY REFUSED TO CO-operate and said now nothing can be done . I told them i do have the messgae that sates abt the 600 mb usage so it was given from their side by themsef and i have made no calls like this but i was BLUNTLY refused that now they can not do anythinh .....

My name is mahesh khedekar i have mobile connection of Idea my mb number is [protected], from last 20days my incomming calls are deactivated from trai because of some reason i want to know the exact reason and get activate my incomming calls as soon as possible.as i m facing lots of problem because of that. my another contact no is [protected] & email.id [protected]@gmail.com pls contact me for any other detail.

Mobile Number Deactivated without prior Intimation and not reactivating
My mobile no. [protected] on 21.01.2013 my number deactivated by Idea celular ltd without any prior intimation and no information was given to me reasoning why my mobile number deactivated, Even though it is in use.

hello sir my idea prepaid number is [protected].the problem is that on[protected] i recharged with an unlimited internet pack of rs 199 from my atm online. My balance got deducted from my account,i even got a sms of successfull recharge but it haven't activated yet.when i talked with the idea customer care they said that no gprs pack have been activated.so i request you kindly look into this matter and please help me..i have already faced this type of problem earlier and also lodge the complain against idea but you didn't took any action so i request you please help me this time.

unsubscribe 57886 facility
every day 57886 on this no. got the massage.
i requst to your company stop this facility on [protected].