Idea Cellular Complaints & Reviews

Why I know my net usage and bill my net setter no.[protected]

sir my call [protected] ki incomgi call or outgoin call

Hi,
My Self Santhisunil Ponnaganti, holding Idea cellular services since 2001. As I am using it since long back years, all my insurance / bank accounts/ employment records were enrolled with same phone number. Since last 3 months I am facing weird situation with the idea cellular / customer care services. The actual problem was started in the month of Oct 2012. I use to get a voice over message while doing any outgoing call saying (in regional language, Telugu) – your verification documents were not received. So please submit them in nearby idea outlet to avoid service disconnection / barred. Hence, I have submitted once in the month of October (date not remember) with acknowledgement number 705969, as per the idea outlet employees confirmation the voice over message has to be closed within 24hrs of submitting the documents. But, unfortunately it was not happened more over my incoming / outgoing services had been barred. When I enquired with Customer care, I received the same response from the customer care saying documents were not received. Upon this response I have submitted my documents (passport copy) with acknowledgement number 854229 on 9th October ’12 at KPHB Idea outlet. Without any service available waited for a week and tried for Customer care services help having acknowledgement customer copy in hand. Still, I received the same response saying your documents were not received. Though I have provided the acknowledgement number, they are in such a situation not able to retrieve the past complaints history relates to my mobile number moreover suggesting me to submit documents once again in same idea outlet. Still, without losing hopes on it, submitted same documents again on 16th November’12 with acknowledgement number 05154177 at KPHB Idea outlet. I expected this time it will be solved and services got reactivated by god sake. But, still the same situation services were not activated. Every time I call to customer care services, I have tell the same story again and again starting to end each time to each individual CC employee who lift my call, finally one of the CC employee connected me to so called escalation team in their division, they suggested me to submit the documents again at Idea cellular head office at Khan Latif Khan Building, Nampally, Hyderabad. Within 4-8 hours services will get activated. With this something unusual solutions suggested by escalation team, I have turned to Idea cellular head office at Nampally, on 1st December a fine Saturday afternoon (keeping all my weekend works aside) by 1clk all the way from KPHB to Normally(nearly 20Km) . As usual I have taken token and waited for my turn to see customer care service executive in live. It was just 7:30PM by the time my turn comes. Here, the new customer care Executive MR.Pavan in counter ‘G’ was very polite and said you need to submit your documents again here (I was not expecting anything new response here), as I was ready with all my old acknowledgements of previous submissions and new set of documents and photograph ,submitted them. Before I leave the counter asked Mr.Pavan what I should do if the service is not active now. He said, “I don’t know” what does it mean by this? I forgot to mention my new acknowledgement number 2623392. As said by Mr.Pavan, the service got activated within 4 hrs. Wait wait…story was not ended up so happily, now I am getting a voice over message while doing any outgoing call saying (in regional language Telugu) – your verification documents were not received. So please submit them in nearby idea outlet to avoid service disconnection / barred. Just because of this delay in 3months period, I couldn’t able to do any online bank transactions as I do get OTP passcode to my mobile every time I try to do money transaction so I lost almost 2.5lakhs.

Dear sir

mere mobile main Rs 29.15 praise balance tha bina kisi service ke use kiye mere balance me se Rs 25.00 kat liya aur jab main Customer care idea se bat kiya to unhone jabab nahi diya aur na mere paise Rs. 25.00 wapas kiye

i am a regular user of the postpaid connection of IDEA
for the part one month i am not able to receive or make calls / sms
the engineers from IDEA have stated that there is a technical problem and would be resolved. this was assured to me in the last week.
even today morning the engineers assured that by 10:51am your problem would be resolved.
even now the problem persists.
IDEA should be penalised for such deficency in services and pay compensation for wasting my time, energy and money in following up with it for the last one month.
my name is prasanna pardhe
mobile number which is not functional is [protected]

Dear Sir,

I am holder of prepaid Idea mobile phone with No. [protected]. Today at 3.58 p.m. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp?sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RI...⇄ and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.

This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/- from my account.

I immediately contacted your customer care, where one Akshay attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system and therefore I should call after 4 hours. I asked him to lodge a complaint, he straight away refused stating that he will not do the same. On my asking to forward the call to his senior, he again refused to do the same saying he will not do it. Again on my insistence, he reluctantly forwarded the call to his senior one Arvind, who again repeated the same thing that he does not have detail in the system and i should call after 4 hours and he also refused to lodge the complaint.

This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/-


I call upon you to immediately credit back Rs.99/- to my account failing which I will be constraint to file case of cheating against you all at your cost and responsibilities.


Also please train your staff to be more humane, helpful and friendly with your customer for betterment of your business. I hope my complaint is attended positively and I am not harassed any further.


Yours Harassed and Cheated Customer

Nishakant Pandey

Dear Sir,
My idea number is [protected]
I need my idea call detail time from 05 November 2012 to 30 Nov.. 2012please send to my mail id all in comming and outgoing telephone number also need
Regards,
kolte yogesh

Dear sir
mobil no [protected]
main sandeep Gaharwar Nagpur se sir maine idea se internet pack jo Rs 98 me 1 gb ka data deta hai wo recharge karaya tha 26/11/2012 ko jo hume mila , lekin uske kuch der bad hi hume idea se 1 sms prapt hua jisme hume 50 mb ka data free diya humne wo 50 mb data use kiya use karne ke bad hume paise lagne lage to humne uski jankari ke liye customer care ko phone lagaya to unhone kaha ki aap ka 98 ka jo plan hai wo cancel ho gaya kyun ki humne 50 mb ka data jo company ne diya tha wo pura use kiya hai to aab aap ko paise lagege aab aap hume bataye ki humne to idea se 1 gb ka internet data manga tha unhone 50 mb ka data diya aur humare Rs 60 bhi kat liya aab wo hume 98 ras wapas de rahai par Rs 60 wapas nahi kar rahe hai aap se anurodh hai ki aap humari sahayata kare

Repeated calls from [protected]. Everytime the phone is answered, Rs.25 or more is deducted.

I was a provider of Reliance CDMA and port my no [protected] with a great hope in this company but here I face the same type of rude service from all the representative. I applied for port may be 5/6 day before Ganapati Telecom situated in Bahadurgarh,Haryana.But from last night suddenly they disconnect my no from Reliance CDMA and just transformed it in IDEA in night. Today after applying on this no 59059 your representative told me that your no will activated on 3rd of Dec. till that my ph will remain as a dead condition because Idea's Activation Dept. closed on Saturday and Sunday.I am totaly surprise if your activation dept. remain off in Saturday and Sunday so why you disconnect my no on Saturday night thatswhy you make my phone as a stupid box.I port from Reliance CDMA with this hope that You people realy provide best service to your exist customers but here my first day experience is not better than Reliance. For this whole issue this time I just wait with this so called renowned GSM Mobile company thats IDEA for coming 90 days after that definitely I have to make a decision to switchover from this type of irresponsible team. Now I want proper action against on this type of irresponsible Cellular company.

Hello Sir/Madam,
I am Nitish Kumar Bandari who took a postpaid sim from IDEA with the number [protected]. as i am from a rural place in medak, i stay in my cousins house and undergoing some technical courses. The verification of the number is completed but the OUTGOING of CALLS and MESSAGES got deactivated. now i got a bill of 363 rs where i have used the call very less with the credit limit what i have got. please help me out.


Thanks and Regards,
Nitish Kumar Bandari.

Sir/Madam

I have paid everything that are sufficient for the postpaid connection for an IDEA service. They collected even money from me. They said it will be completed in 2 days, but now it is already 15 days, but there is no response from the IDEA.

Please take certain action about this.

Thank you.

Hello Sir,
I have lost my mobile in my friends wedding yesterday i.e. 29th Nov, Please block my number so that nobody can misuse it.

Thanks
Mudit Bhanu Singh

sir ,
my name is rajeswari.
i applied for porting from bsnl to idea.
porting is done well.
after porting within 2 to 3 days no got disconnected due to proof rejection..
same i have submitted the proof to t.s.m of that circle.
he told no. will be cleared soon,
but there is no response.
more than 30days went.
some of my frnd told that if the no remains more than 35 days without activation it will
get deactivated.
no is [protected].
more than 10 years am using this no.
pls help me.

Sir my has been deactivated by idea cellular after submiting documents two times at their idea office.iam having a business as customers and clients approach through this number repeatedly I request them to activate my number but they are not willing to activate.on[protected] I have submitted my documents acknowledged number AE551247 when I have done my MNP after few days I received a message that they didn't received my documents again on[protected] I have submitted documents acknowledged number 05174657.On[protected] evening they have deactivated my number completely so this is my request to them that without informing and deactivating number is not lawful.in evening when I approch idea office I saw more then 50 people were suffering from the same problem.
Thanking you
Mohammed.imran
[protected].

There are exorbitant charges in the mobile bill for the month of October 2012. I am charged at least 700 INR extra for the internet usage. When raised with the company - they are not able to give satisfactory answers. They sais you stared using it before it was activated - how funny this is. How can I use the service before it is activated? Ridiculous. I want my money back from Idea. - Shishir Avasthi- [protected]

Myself Pinaki Konar. I am suffering for poor netwok due to this reason I can even call. My Idea mobile no. is-[protected]. My alternative cell no. is-[protected]

This is regarding the discontinuing of Idea post paid connection ( Mobile Number : [protected]) request.
On 17th July 2012, (Customer ID - RNM124491 paid at Idea Bill Payment Centre, Shadara, Delhi East )
I made a request to Idea customer care to discontinue my postpaid service after making my final settlement payment of Rs 1628/- on same day to avoid any further bill.
Further to this Idea Customer Care Executive confirmed that request has been lodged & service will be discontinued shortly but they didn’t give me any reference number for my request instead, I was informed that no such reference will be provided.

18th July on wards, I never used any facilities for this number (Mobile No. [protected]). As a matter of fact It has been permanently switched off.
But ,since October 2012, I have started to get enormous calls from Idea to make payments & I understood that service is still active.
Idea Customer Care Executive Claimed that i have availed outgoing call facility after my final settlement.
In order to avoid any further confusion I requested the Idea Customer Care Executive to send soft copy of usage bills for this number along with call log for the duration in which they claim i have made calls. But till date i have not received any clarification bills or documents from Idea.

Moreover, my acquaintances are receiving calls from Idea stating that i have not paid my bills and asking them to pass on this message to me. This is highly unacceptable.
I want this to be stopped immediately and all the issues should be rectified.

muze mera mnp clime nahi mila hi

Dear Sir,

Myself Adarsh Rodrigues, a resident of the state of Maharashtra. I was a consumer of Idea Cellular Net Setter Data connection. The service of the internet was always pathetic and 4 months back it hit a new low. I called up the customer service and complained about it, but there was no response from their side neither did any solution to my problem. Hence i decided to not pay that months bill. My service was disconnected. I never got a printed copy of the bill delivered to my place hence i did not even had a track of the bill. 4 months later i got a call from a person (who i suppose was a recovery agent) and asked me to clear my outstanding bill that included the service i used and the rent of the two months. I again explained my problem and told them that i will clear the bill for the amount of service i used (as i believe i am obliged to) but i wont pay the rest amount as that is meaningless. They asked me to go to the gallery and give them a call as soon as the payment is done. I went to the gallery and tried calling them up but no one responded, Due to the lack of printed bill copy, i did not even have my number to clear the bill. Hence i could not. Later on 28th Nov, i got a call from a guy who said that he is speaking from the Delhi district court and Idea has filed a case against me for Fraud. They gave me a lawyers number and asked me to talk to that lady, I had a word with her and she told me she is representing Idea Cellular and said that if i dont clear my bill before 5, they will forward the file and the case will be registered, Scared by this i asked my friend to go to an Idea Show room and clear the bill. After he cleared the bill, it suddenly crossed my mind that 28th Nov, 2012 was Guru Nanak Jayanti, and was a bank holiday and i realized if there was a court case i would have got a notice from the court before hand, nothing as such was received by me. Hence i conclude that i was tricked into paying extra sum of money that i was not even suppose to pay.

I dont want my money back. i just request you to kindly take the necessary actions that will avoid such further harassment to the end consumer and people fake pretending to be High authorities such as Courts should be severely punished.