Idea Cellular Complaints & Reviews

Dear Sir,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

Dear Sir,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

Dear Sir,

We regret to inform you that we are unable to find your recharge, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards recharge of your number on our E-mail ID.ccare.[protected]@idea.adityabirla.com. for further course of action.

Regards,
Ideacellular

Dear Sir,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

no response from company

IDEA ONLINE RECHARGE IS ALWAYS BECOMING FAILURES

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC311292 in the subject.

Regards,
Idea Cellular

Dear Customer,

We regret to inform you that we are unable to find your recharge, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards recharge of your number on our E-mail ID.ccare.[protected]@idea.adityabirla.com. for further course of action.

Regards,
Ideacellular

Dear sir,
I request you to cancel my postpaid sim number [protected]

Dear Sir,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint for ECS Payment Not Posted related issue has already been initited with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

IDEA Cellular Services — DISRUPTED SERVICES

I have experienced a lot of problems with IDEA sim - [protected].

I have submitted my proof documents twice and that too directly to the idea office and taken their countersignature of receipt on the second time, but everytime i get the info that my address and id proof are not submitted and hence the services have been discontinued.

It is very inconvenient when you are roaming to various places. Now my sim shows inactive sim, i feel so frustated with this service, totally disgusting - Jayant

RECOMMEND TO OTHERS - DO NOT GET THE IDEA TO GET IDEA!!

It is a pre-paid SIM. So the excuse of nil balance is also not there

Dear Sir,

We regret to inform you that your number has been permanently disconnected due to non payment. Thus we suggest you to go for new Idea sim.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that the OCB services for your Idea number has been barred under high usage. Thus we request you to kindly update the interim payment for restore the services.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Thank you Much

Mukesh Kumar

Dear Sir,

We wish to inform you that your complaint for Wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

if this is possible to view my no. call detail.

Dear Sir,

We would request you to kindly contact to your respective service provider for further course of action.

Regards,
Ideacellular

Dear Sir,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

Idea Cellular — Refund amount

I have disconnected Idea post paid on Oct 31 and till now didn't use that number, Unfortunately I have paid excess of amount (3000.00 INR),till now I am getting the min bill monthly to my home, many times spoken with customer care peoples they are simply telling you will get the check within 45 day's but till now getting only the bill , and I am having transaction and complaint Id's with me , please tell me the process how to Put the case against Idea Cellular ,my mobile number is [protected]

Dude u dont know the spelling of cheque u dont deserve to get it or use it..
ok so stop complaining

Idea — Idea activate things themself

I had activated dailertone before few months.And i am getting message like you have successfully renewed dailertone.if I get monthly once then its ok.But the problem is they renew 2 or 3 times in a month.And everytime they cut 30 rs.Yesterday they activated Idea Musicstation.I dont have any idea about musicstation and never activated.They cut 30 rs for musicstation.Thanks to Idea for their extra hardworks.The result is I stopped Idea service and looking into Airtel.Many of my friends also going to ban Idea.

idea mobile connection — caller tune charges without giving service

on 11 july 2009 i sent request to activate dialer tone by sebding msg.. and my balance reduced by 45 rs. by reply msg that dialertone has been set but it has been more than 24 hours and i called several times to customer care about it but no action has taken.. they gave me complaint no. 40364939.. and advise me to wait for 2 hours.. till evening i waited.. than i again called to customer care service on 12345 but i think no responsible person were there to receive my call.. i called at dialer tone service and i dont know how suddenly they sent me again a msg that my dialertone has been changed and they charged again 45 Rs. its cheating and i am fade up with these kind o[censored]nresponsible behaviour of co.. i am plannin to change my connection.

Idea Cellular — Non activation of offer even after deduction of money

Sir,
I have a prepaid mobile connection of idea ([protected]). I activated the offer "friends and family" on 16th August 2009. I gave one number and Rs. 5 were deducted from my account. However the offered call rates are still not being charged. Please advise.

Idea Cellular — Advertising before Hello tune on People's Money

Hi,

I have registered dialer tone for my mobile [protected]. whenever people calls my mobile 'they will hear that 'Press * for copying the dialer tone' before hello tune.

Idea gives this advertisement on peoples money for everybody

Regards
Janardhan

IDEA MOBILE — deducted amount whitout requist any service of company

My mobile no: [protected], last one month company deducted Rs.2/- daily in my balance amount, but i have not requisted to company to provid any service to me, but company deducted against jambo pack , tI severral time phone to CC no. but not any representatve taken a phone ,only listen thair sceem of company

IDEA Cellular Services — activation of service by themselves and deducting the amount from the account

Dear Sir,

Every now and then the service provider activates one or the other services on its own without informing the user and deduct the amount from the account.
Whenever the customer care is contacted they never deal the call satisfactorily and dont give the suitable answer. Its only after deducting the amount that we become aware of the service activated on phone.


I just want that before activating any kind of service, the service provider must ask for sending a confirmation sms for the activation like the way they do for its removal. When they ask for such a confirmation for removing the service, they should also ask it while activating it.
I am very much disappointed from such acts.

Idea Cellular — unuseful deduction of balance

dear sir,
I have facing the problem of deduction of balance in my mobile no:[protected] although my balance is in negative than also i charged for an unknown service which is not activated by me and i also try to deactivate it but it fails.

So i request u to solve this problem as soon as possible.
my another contact no: is [protected].................

Idea Cellular — AUTOMATIC BALANCE LOW

i am using idea cellular simcard from last 6 years. i have a prepaid connection which is converted to lifetime.
my mobile no is [protected].
yesterday 10 rs was directly deducted from my balance.when i called 4 times to customor care 198 & 12345 they told me that our system is slow & we cant give you any updates. every time i called they asked me to call after 2 hours.

actually i have not told to any of their marketing persons to activate SMS MASTI pack . But idea cellular has activated this facility forcefully & forcefully deducted my balance.

Also customor care executives were talking very rude & carelessly.

You are right.
Same thing happened with me 3 times.
When I asked them for reason they said its your mistake. You might have pressed any button and service is started.
So finally we should teach them a lesson by stopping IDEA service forever.

Yes, I fully agree with you.

One more add on to it. When I asked the customer care why they added the service, they said I have entered the short code for it. I have activated dnd and I do not know the short codes for the service. and the most important thing, time they told me I have entered the short code at that time my phone was switched off because of low battery

Hello

We never activate until we get a request from the customer but as you are insisting we have decided to give you 100 INR credit.

To claim please call our call centre executives.

Thanks




Keshav Bhagaddar
Consumer Complaints Forum
India

Idea Cellular — Undue balance deduction

Sir, I have Idea Sim with No.[protected] and activated Rs 20 per day GPRS services .
and I requested for Deactivation on 31 Aug 10 and SRNo.1-[protected].and conform me for same for next day But deduction of balace continuose up to 6 Sep 10.i.e.loose of Rs 100 .due to that I could not make call and loose Rs 50000 from my bussiness

dear sir,
I have facing the problem of deduction of balance in my mobile no:[protected] although my balance is in negative than also i charged for an unknown service which is not activated by me and i also try to deactivate it but it fails.i think you should have return my balance.

So i request u to solve this problem as soon as possible.
my another contact no: is [protected]...

yaar main to idea se preshan hu. i want to be go with DOKOMO network. [protected], [protected], [protected], [protected], [protected]

Idea Cellular — Automatic Balance Deduction and No Refund

I have complaint regarding to Idia cellular regarding Automatics balance deduct from my mobile No. [protected]. Rs.30 on 29 Nov`10 and Rs.30 on 21st Jan`11. (Total deduction 60/-)

But they refuged to register complain and refund my money.

Balance deducted regarding "Devotional Portal". But I have not got this offer, This offer has started automaticaly.

Kinldy look in to this matter and do the needfull.

Idea Cellular — Abnormal balance deductions

Sir/Madam,

I have been using the IDEA Prepaid connection for 6-7 months now. The details of the owner of the connection is as below:

IDEA Number: [protected]
Name: Subhojit Ghosh
Adderess: 104, C-wing, Mamta, Sankalp, Goregaon (East), Mumbai - 400065.
ID Type: Driving License

I am facing the following problems for 2 months now:

(a) A regular deduction of Rs.5/- towards GPRS rentals.

I have taken the following measures to resolve the problem:

(a) I have complained on 27-Jan-2011, against the said deduction and asked the customer care executive to lodge a complaint agaist my grievance. The service request no. is 1-[protected].

(b) Despite the above complaint, the deduction did not stop, hence, I called the customer care number again and asked them to lodge another complaint. The said complaint no., lodged on 5-Feb-2011 is 1-[protected].

Now, even on 17-Feb-2011, the deductions have not stopped. There was a deduction of Rs.5/- from my balance today morning.

I called the customer care today (17-Feb-2011) again and asked the reason. They said that, there is a 'SONG-PACK' activated against my number and that is why the deduction has taken place.

But, here, I want to clarify that, I am using a basic handset by NOKIA and GPRS cannot be used from this handset of mine. Yet, they said that there was some SONG download happened.

Now, I want the following steps to be taken in this regard:

(a) The GPRS service, if any, to be de-activated against my number stated above. Since, I have lodged two complaints to stop the said service, it should have been stopped by now.

(b) As stated above, I have lodged the first complaint on 27-Jan-2011, so the money deduted should be repaid to my account balance of my number stated above. The exact amount should be the no. of days, multiplied by Rs.5/-.

Regards,
Biswarup Bhattacharya
Contact No.: +91-[protected]/+91-[protected]

I agreed with this, IDEA has also charged my number three times and automatically activated few services like MyMusic49, MusicStation and Live Astrology and charged extra amount. Now i'm also thinking to change my operator from IDEA to airtel.

R Com Mobile — RW Charges

Dear Sir,
I am having Corporate Connection of Reliance.

It is to bring kind notice to you that I have been charged for Rs. 25 on RW Hanuman Chalisa on my number [protected] in my current bill i.e. 7/3/11 to 6/4/11. I called customer care and they told me that I have used that service and the charges are right. I told them to give me the details; they are unable to give me the details.

Previously they have charged Rs 75. On RW Hanuman Chalisa on my previous bill i.e. 7/1/11 to6/2/11.

Kindly go through this matter as if the company is doing this type of thing, than I am sorry to say that it is not good for goodwill and reputation of the company.
I have also called Nodal officer of Jaipur but they are also not giving me the satisfactory answer.

Amit Shrimal

Idea — Idea-Packs activation without customer will or request

Activating SMS masti packs FORCEFULLY without my request
sir,
Idea Cellular is deducting Rs.10 every week for SMS MASTI PACK from my balance without my consent. They send me a sms for information after activating the pack.I never requested to activate the said services.I requested many times to deact the said services on 155223 (toll free number).I received confirmation sms for deactivating sms services within 24 hrs.But till date the said service is not deactivated.The said service is used by idea forcefully & it is cheating to me. Please help me in Deactivating this masti pack and getting my all money back, Please deactivate MASTI PACK service.MY MOBILE NUMBER IS [protected].
thankyou,
Yours truly,
Dhruv Dube

Idea — auto deduction of balance

my mobile no s [protected].
my complain is that my balance is automatically get deducted 3 time in a month on 28/07/2011, 18/07/2011, 03/07/2011
I had complain about it to the customer care 2 or 3 times..but all in vain.. They didnt give me any favourable response...
Whenever i get recharge my phone., automatically some undesirable services get activated without any information or message regarding this. As a consequence balance get deducted.
please take necessary action against it...

IDEA CELLULAR / Customer Care — Service Activation

I haven't subsribe GPRS service from idea cellular and found services is activated on my cell no. [protected] so I am continues requesting customer care to stop GPRS Service and they always suggest different idea to stop and service not yet stop from last 20 Days. i am continues requesting customer care officer on 198 to help me to short-out the problem,but the problem not yet been shoted-out. I had sent "DEACTGPRS" SMS on 12345 also but the service is not stopped. My last request no. is 1-[protected].

idea cellular company — DEDUCTION AMOUNT OF AUTOMATICALLY

NAME - CHETAN EKNATH KUHIKAR
ADDRESS : JUNI MANGALWARI, PANDIT PURA, GUJARI COWK, NAGPUR - 440008
MO.NO. [protected].
I AM IDIA SIM CARD USED TO PREPAID CARD. DT 15.05.2012 RECHARGE RS. 170/- BUT NOT ANY INTIMETION OR ANY CALL MY SIM CARD DEDUCTION RS. 20/- I AM CALL TO IDIA COSTOMER CARE TELLING ME I AM NOT REFUND TO YOU. THIS PROBLEM SO MENY TIME.
PLEASE MY REQUEST YOU. PLEASE HELP ME.
AND ACTION TO IDIA CELLULAR CO.
THIS COMPLENT ALL OVER INDIA.

please help me.

IDAI MOBIEL CO. AGAINST ANY INFORMATION DEDUCTED THE BALANCE

Idea Cellular — Refund deducted amount on caller tune

Hi,
I got a ad call on 22-07-12 for callertune that I disconnected but after some time I got sms that caller tune has been activated on my numbetr & balance deducted.I approached to customer care to deactivate callertune & refund amount.They deactivated but I didnt get amount.
Please solve this asap.

Dear Sir,

We wish to inform you that refund of Rs.15/- has already been updated for your Idea account. On 08/12/2012 For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

I has been also charged Rs 15 for this mega pack services. Customer care is not ready to say anything about mega pack services. We have charged for a service with out our request, but we can't use this service because nobody knows that what the hell is this mega pack service.

D S Rana
Mumbai,

Same problem with me too..idea is too disgusting...a couple of days before 99/- was also deducting the same way and the customer care people say tht it not their fault..i still dont understand for y my balance is being deduted this way saying
mega pack and some other pack


Rani
Vizag

Me too suffering same situation. They deducted 49 from my account, when I had talk with customer care about the situation they said that their was a request some time ago. My question is that if my account is currently having no balance & if somebody pressed some button for request as I know that no service will be activated then what is the point in deducting the amount later. Also it was an unpleasant experience talking with customer care executive.

prasan dutt

dear sir
I am also suffering this type of problem. I have postpaid connection after 1 or 2 hours my bill is increased 1 or 2 rupees automatically. I talked to customer care but they don't have information about this regard. I am so upset that without any calling why is my postpaid bill is increasing.



Rakesh kumar
Burari, dehli

I got a call from some idea number advertising the caller tunes. i disconnected the call without doing anything.

and after few minutes an amt of 30 was deducted saying caller tune activated. i then called the customer care guys and they are charging me .50 rupees/minute.

the cc guy says i activated the caller tune and when i spoke to him strongly, he put the call on hold and never responded back

i called again after sometime, again the same thing, my call was put on hold and got disconnected. so in total i lost 30+10 INR today for nothing. CC guys are really rude. had the worst experience today from this crappy mobile provider

Yesterday i activted the whatspp pack worth rs39 on my idea numbr [protected]. After activation my balnce from main account is deduting whenever i use the whatsapp.. kindly return the deducted amount and also deactvate the whatsapp pack and also refund the rs 39..

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC310715 in the subject.

Regards,
Idea Cellular

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC310716 in the subject.

Regards,
Idea Cellular

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC309808 in the subject.

Regards,
Idea Cellular

messages — wrong message

since last 15 days i am receiving undue and irrelavant message from mobile no-[protected]
i reuest yuour goodself to kindly help me to find out the name of the sender or u may restrict the
messages comming from that mobile no[protected]

thanks

mihik ( m- [protected])

Idea — getting wrong message

I got a message from the number [protected]. the message was WINNER![protected] IS CHOSEN FOR $2500 CASH PRIZE CALL+ [protected] NOW. I CALLED ON THE GIVEN NUMBER AND MY ABOUT 100 RUPEES FROM MY ACCOUNT. WHEN I CALLED I HEARD THIS " U ARE THE WUNNER.I TRIED TO CALL U MANY TIMES BUT NOT GOT.PLEASE HOLD THE LINE TO GET THE DETAILS AND RECEIVE UR GIFT.AFTER THE MESSGAE, TOLD UR BALANCE IS INSUFFICIENT. TO GET THE REPLY. I AM DOUBTING THAT MY NUMBER GONE FROM THE IDEA COMPANY. IF IT IS CORRECT PL. TAKE THE ACTION. OR STOP SUCH TYPE OF NONSENSE FROM OTHER CHANNELS ALSO.

please take immidiate action i had recieved the same

getting wrong message
I got a message from the number [protected]. the message was WINNER![protected] IS CHOSEN FOR $2500 CASH PRIZE CALL+ [protected] NOW. I CALLED ON THE GIVEN NUMBER AND MY ABOUT 200 RUPEES FROM MY ACCOUNT. WHEN I CALLED I HEARD THIS " U ARE THE WUNNER.I TRIED TO CALL U MANY TIMES BUT NOT GOT.PLEASE HOLD THE LINE TO GET THE DETAILS AND RECEIVE UR GIFT.AFTER THE MESSGAE, TOLD UR BALANCE IS INSUFFICIENT. TO GET THE REPLY. I AM DOUBTING THAT MY NUMBER received the same message FROM THE tata indicom no.[protected]. IF IT IS CORRECT PL. TAKE THE ACTION. OR STOP SUCH TYPE OF NONSENSE FROM OTHER CHANNELS ALSO.
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Idea Cellular — Providing wrong pack details

Dear Sir,

Further to the below complaint, again I received message from Idea on 12th Dec 2012 at 12.42PM – Your concern for Recharge benefits is registered and would be actioned by 13th Dec 2012, 6:43 PM, SR No. 1-[protected]. As per the message I received call again from +91 [protected], but the reply is same - messages are routed to through server to various numbers – who they are not eligible for this pack also. So again they are concluding with sorry for the inconvenience.

Please arrange for refund the recharge amount along with expenses made for this issue like amount charged for customer care calls, transportation charge for recharge, browsing charge for this compliant register …. Etc.

Thought this is the good way to teach a lesson for all operators who provide the fake details to customers.


Yours faithfully
MANJUNATHA B V
+91 [protected]



Providing wrong pack details
Dear Sir,

On 01st Dec 2012 (12.41 pm) I receive message of Rs. 25 pack details (message content - FREE Mins & SMS at Rs25 only.Get 70 mins Free to any lcl Mob + 100 SMSFREE/Day at Recharge of Rs25+30 Days Validity,Know your best offers. Just dial *122#) to my number [protected] & my wife number [protected]. After few minutes I ring to customer care to know that pack details from my wife number, executive confirmed me if you receive the message means please go ahead with recharge of Rs. 25/- you will get 70 mins talk time and 100 SMS per day for 30 days period.

After getting confirmation from executive I recharge Rs. 25/- on 5.50pm after 5 mins I send text message to my wife number, I charged Rs. 1 for that message. I wait for until next day and then ring to customer care, explain the above details so they updated as concern for incorrect charging is register and would be actioned by 04th Dec 2012 with reference number SR No. 1 – [protected]. By 07th Dec 2012, 3.03pm I receive call from the number +91 [protected] to resolve the issue, as per them the messages are routed to through server to various numbers – who they are not eligible for this pack also. So they are concluding with sorry for the inconvenience.

But for me the above sorry is not valid answer, they have to pay for customers valuable time and money also. In various places recharge facilities not available, especially in remote areas to get the recharge only they have to pay and travel to nearby towns. After all this also operators are coming back with above statement and grabbing the customer’s money in different ways.

Please provide me the justice.


Yours faithfully,
MANJUNATHA B V
+91 [protected]

Dear Sir,

We wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Customer,

We wish to inform you that your complaint for Recharge related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

I am curious to know if this resovled yet?

Because, as another Idea customer, I had similar experience with Idea's customer support. They offered some pack when I opted through web, but they charge me differently. The customer support had simply cut me a sorry and said she cannot do anything. Even to this day, my bill says something and the charge is something else.

To top that, the signal strength of Idea in AP is worst.