Idea Cellular Complaints & Reviews

my mob num- [protected],
is not working from long time and my connection is of post paid even the bill has been paid there is no response ,and the out let people not responding properly ,


Your Communication ID for this transaction is 19759708 , this is the refrence d of bill payment on jan[protected].

I am using Idea Cellualr prepaid Voice Subscription. From[protected] they have activated dilaer tone song on my subsription and charged 32Rs from my account. I came to know this on 8th and I called their contact centrde, They said it was activated by giving call back on phone and I respoded with somekey and it was activated. I used receive such calls asking for activation and I never responded with any key knowingly for activation.
But this time might have happened when I was picking up my phone from pocket to respond to the call. They said, the time cancel the service 2 days including the day of activation. But I came to know on 3rd day when friends had to listen when they dialed on my number and informed on the conversation. I verified and called service provider on 3rd day. They never informed me by SMS so that such service activation can be easily acknowleged. I agreed to stop the service but not the refund of 32Rs for this service. The subscription number is [protected].
expecting your rsponse
Thank you
Ummen
[protected]@yahoo.com

i have paid total bill in the month of Jan 2013.even after paying the bill they are saying that they are not refundable ...

I am a idea customer for the last 12 years, on 5 th feb i recharged my with Rs 200, on the same day i received a sms from IZ- IDEA CMS that Rs 49 is deducted from my balance for downloading planet 41,and on 7th feb i received 2 smas deducting 2 times Rs 49 each,i never downloaded anything from the bludy planet 41, what is going on with idea, duping the customers with illegal and unauthorized deductions, this is very unfortunate am taking legal action for illegal deductions. I am an advocate practicing in AP high court. D. Madhusudhan. [protected]

i had applied fro a postpaid sim connection on 28th jan 2013 and i was assured the connection activation by 1st feb 2013,but till date my sim is not activated.everyday i go and talk to the concerned person(Mahesh) but he gives n number of silly excuses and does fake promises.
Address where the application has been made:
Idea Office
Tonk Road,Jaipur
Number applied for:[protected](not working yet)
Owner of the number: Pravesh Patodia
Kindly help me through this.
Thanks

Pravesh Patodia
[protected]@yahoo.com

Pathetic speed and untruthful representatives, Overall disgusting service provided.

Date the connection was applied : 18th Jan
Date the connection was activated: 25th Jan
Total usage of internet as per the stats: 1.6 GB
Number of calls made to the representatives/customer care – more than 10 times
Number of time I had to visit the idea care office for connection issue : 3-4 times.

Just for 15 days I was made to roam to idea office, call up the helpdesk for pathetic speed provided to me.

idea representative Vasanth (mob #: [protected] ) provided me the following information while taking the connection.

My billing cycle will be 1st of every month whereas the idea care center people inform me that my billing cycle is 16th of every month.
First 15 days of the connection will be free and I will not be charged anything, whereas idea center informs me the billing starts from day 1.

I was informed that my data usage shows 8 GB for the connection which I hardly got any service or used it and the speed is reduced to 10.33kpbs wherein a page doesn’t even load after an hour as well

Overall i was informed that i cannot disconnect my service for 3 months, which means that i have to pay them 750+taxes everymonth for the internet which doesnt even work and keep calling their helpdesk and roam to their office leaving all my work.

kindly suggest what can be done

Hello Sir/Madam,

I am Pankaj Deepak Bhadage, I am using Idea Prepaid number since 5-6 years.
My Complaint is: On 15the Jan '13 i recharged my prepaid number withe 98Rs, which is for Internet usage (650 MB). I got confirmation message theat account has been recharged and validity of thee pack is 30 Days (still have message copy in my mobile and is attached herewithe).

On 5the Feb '13 suddenly my Internet services pack got finished(withein 21 Days) and 90 Rs been deducted from my account for using Internet. At theat time i had around 240 MB data balance in my account.

When i reached to Idea Office, shown theem thee message(about 30 days validity) theey are saying thee pack has been changed and new validity is 21 days.

My Point is if IDEA has committed me 30 days validity while recharge, how can theey disconnect my Internet facility and charge me??

* Message i received from number '147' which is idea's number and customer care executive told me theat anybody can send such messages. Such a irresponsible reply i got from customer care.

Request you to launch my complaint and take some action against theis.

-Thanks & regards,

Pankaj Bhadage.
[protected]

Respected Sir/Madam,

I am a Customer of Idea Cellular Ltd. since about last 5 years.
I have recharged of Rs.56/- on my Cell No. +[protected] on Dt.[protected] at 07:08:40pm which is SMS pack. (700 sms National/Local for 1 month). Then after I did only 1 (one) sms on Local Gujarat Number on Dt.[protected] at 07:15:31pm and company cut my main balance of Rs.1/-. Then after I call to 198 for register my complain but at there no one registered my compalin. And they told me that - "SYSTEM IS DOWN AT PRESENT. CALL US AFTER 3-4 HOURS".
I faced the problem like this so many times from IDEA CELLULAR. And no one in Company take right decision for their customers.
Today company cut my balance and there is no gurantee that company is not doing like this with other customers.
For this, should I bagged for my money everytime???
Please look forward this matter and do the needful and oblige ASAP basis.

-Nishant D. Mehta.
Cell: +[protected].

I brought a IDEA POSTPAID SIM CARD SIM NUMMBER[protected]) ON 16-1-13.. but still sim card is not activated or didn't either get any verification call .... regarding my sim card activation.

I brought my sim card from :"Pace BPO company which is located at at F-92/1 shanti complex , hauman market, munirka, new delhi-110067.. In my view this is fraud company and they sell your simcard and proivide us a same bill copy receipt which is similar to bill provided in idea showroom..


So, i am trap by this company , Please help me out from this worstly situation and activate my simcard...


thanks & Regards
Kamar
[protected]

My mobile no is [protected] . I have problem with balance deduction.
Many times without any reason the balance has been deducted from my account. And when I complaints to customer care they not listen my complaints. Till today i have lost more than 1000rs from my account by this fraud deduction.

My STD has been barred due to late payment..it was barred on 11th Jan .. i paid the amount on 16th since 18 i have been calling them but still nothing has been done. on 26 i called they said it will b solved on 30th as there is some up-gradation going. I called on 30th they said it will e solved on 31st. I called on 31st they said within 24 hours. then i called on 2nd they again said 24 hours. this is being going on since today i called they said till 4 pm it would be solved. I asked them for a complaint number they said they cant give as its technical issue. Mr. AMAN floor in-charge rajasthan customer care said it will b done. but still nothing is done.

Please close down these kind of providers who cant get customer satisfaction.

Pranam

Dear Friend;
I ported my no ([protected]) to Idea from Vodafone 15 days before.
Just after my 1st recharge, company cuts the entire amount from my balance and i got a simple sms "You have charged for hello tune".
Just After 59059 - i couldn't do my first call. with out any call or ams how can any one activate any service.
I call customer care but the executive was too dumb to understand my problem.
Till that day i didn't recharge my number.
Please check it out the fault and do needful.
Awasthi Sachin
Kingdom of Serenity Pvt. Ltd
35.Shanti Nagar Damoh Road Jabalpur M.P 482002
+[protected]
+[protected]
[protected]@me.com

I would like to draw your kind attention, to a crucial matter which seems apparently non detrimental, but calls for a deeper probing for it’s under surface doubtful nature.
As Uninor, the mobile service provider is winding up and dismantling their set up in Kolkata due to their intra corporate feud, like everybody, I was planning to port the number to another service provider, to retain my number. A lady, claiming from the cell Serv. Prov. Idea Cellular, has ringed up my wife, who continued to use the no. to be ported: [protected]. The cell no of the lady from Idea Cellular is [protected]. But the most distressing fact is that they (I am not sure about their identity) have sent a young man, and when demanded he failed to provide either any ID Card or any personal cell no. But he has managed to convince us by providing an MNP SIM, which acts as a sturdy proof on our part. But as the connection was in my name, as usual to take a fresh connection I have given him my EPIC and a photo duly signed by me. After a prolong hiatus, and intermittent call for tele -verification to the no. supposed to be ported to Idea Cellular, availed of nothing. In the mean time we have come to know that the number has already been ported and when I have rang up to now, our former no. harshly, the man on the other side has cowered and taking no more calls now. To adorn all, the no. of that lady , claiming from Idea Cellular is ceaselessly unavailable and I cannot trace/track down or charge her.
Kindly ensure that the number is not used by any reprobate criminal and my documents etc. are not misused for any mala fide purpose. My IP address is IP address - 112.79.36.8.
Thank you,
Dr Prasenjit Chattopadhyay (My mobile number: [protected] / E-mail: [protected]@gmail.com)

Sir my no is[protected] .i am getting a lot of customer care call i am totally disturbed plz stop these calls it is intollerable.

I am an Idea Cellular Subscriber No. [protected]. I want to Port my number from Idea to Vodafone through MNP. I put request for MNP 3 time, but Idea Cellular always reject my request with any information, update or reason. After calling to Customer Care they told me after many questions that there is some "Contract Obligations" and told me to visit your nearest Idea store. I visited "Sakshi Telecom" address "Shop No-4 Opp Maruti Gate no-1 Delhi-Gurgoan Road Gurgoan-122015" and reported my complaint. But till now there is no update about my complaint.

I request again to Idea Cellular to sought it out as soon as possible and allow me to Change my service provider without any delay.

Thanks
Kamal Mehta
[protected]

I had switched off my mobile and then when i powered it on a Message Appeared that enter PUK to unlock SIM

I had done recharge of Rs 500 in my idea prepaid card on 30 jan 2013 and on 2 feb 2013 the main balance is Rs 20. I don't know how main balance
has been cut.Neither the specific information is given by idea call center in gujarat about my deduction from main balance. I want it to be reimbursed
at any cost.
Ridiculour idea cellular.

I am getting abusive calls from two unknown numbers [protected](idea) and [protected](vodafone).Person use abusive and vulgar language.
Kindly look into this.

Dear sir,
i am vikash a CA student. I have been using idea no [protected] from last 1 year.
on[protected] at 11.00am i was using internet at this time internet mb balance was almostly 40mb.
Then i request for the recharge of rs 10 by my mobile at 11.24 am and i got 250 mb for 3 days at the same time. I was download hindi movies.After some time i saw there is no internet connection in my mobile then i check main balance i saw only 00.03 rs i shocked and call the idea company and report for this in incorrect balance dedction. company said me your all in incorrect balance rs 332.44 will be refund with in 24 hours and made complain for this and give me complain no- 1-[protected]
on[protected] at 3.00 pm company call me and say that your incorrect balnace will be refund only rs142.98 and disconnect the call.
sir from this incorrect balance dedcation i suffres from many mindly problems.

Your Idea mobile: [protected]
Inbox
x
Customer Care TN
Dear Mr. Kumar, Greetings for the day! This is with reference to your email r...
Jan 23 (7 days ago)
B Y KUMAR <[protected]@gmail.com>

Jan 23 (7 days ago)

to helpline, Customer, bcc: sch, bcc: complaints
Sir,
I totally deny u r statement that there is no recharge of Rs.31 on 11.1.2013. I have the SMS on my mobile received from 3891 and the same can be produced in future. And more over the validity for the plan 1/2 paise per second throughout india is valid till 10th Feb 2013 and unnecessary recharge done on 23rd jan 2013 has to be refunded by u immediately and ensure that the previous plan continues till the validity period expires.
I wish the concern staff donot waste the time further by baseless arguement and waste of time.
Looking forward for u r timely action.

Regards
Customer Care TN

Jan 24 (6 days ago)

to me

Dear Mr. Kumar,



Greetings for the day!



This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



We request your cooperation and urge you to overlook this as a human error; we have entered the wrong details regarding the recharge.



We assure you that incidents of this nature would not reoccur in future.



Further, we would like to inform you that the recharge of RC31 was successfully updated in your number on 11th January 2013 and the same is updated in our records.



Please be informed that the recharge benefit of RC 31 has been revised on 10th January 2013 and the same has been credited against your mobile number on 11th January 2013. Hence, we express our inability to provide the benefit of RC 31 with the old benefit.



Also, this is to inform you that the recharge initiated by you on 23rd January 2012 for an amount of Rs 31/- has been credited against your mobile number with new benefit.



Kindly note the benefit of RC 31 made on 11th January 2013 will be forfeited after the recharge made on 23rd January 2013.



Hence, we express our inability to post any credit towards the RC 31.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Wednesday, January 23, 2013 11:44 PM
To: Customer Care TN
Cc: [protected]@nccptrai.gov.in
Subject: Re: Your Idea mobile: [protected]
B Y KUMAR <[protected]@gmail.com>

Jan 24 (6 days ago)

to Customer, helpline, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints
Sir/Madam,
Thanks for accepting the mistake atleast by now without further arguement.
As u said the plan had been revised on 10th Jan 13 without any prior information, u r suppose to refund the amount of Rs.31 which was recharged on 11th Jan 2013 and again recharge done on 23rd for Rs.31/- beliving that the plan of half paise per second still exists as there was no any info from u r end u are suppose to refund the amount of Rs.31/- which totally is Rs.62/-. As it has already caused loss of money as i would have not made long duration calls from Idea network as i have the same benifit with Tata Docomo i would have made calls from my docomo number and more over i am still wasting my time behind u for asking refund. If the same continues i will be compelled to approach the consumer court and will have to fight for the refund and the previous plan till validity date.

I once again request you to come for amicaple settlement to save time and other loss/damages caused by you.
Customer Care TN

Jan 24 (6 days ago)

to me

Dear Mr. Kumar,



Greetings for the day!



This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



As per the telephonic conversation had with you, we would like to inform you that we have checked your details and found that the calls are correctly charged as per your current tariff. Please be informed that the benefit of RC31 pack has been revised on 10th January 2013.



Hence, we express our inability to post any credit towards the RC 31 pack.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 2:13 PM
B Y KUMAR <[protected]@gmail.com>

Jan 24 (6 days ago)

to appellate.tn, ca, ap, Customer, helpline, bcc: sch, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints, bcc: consumerpc, bcc: tn-sforum
Sir/Madam,

This shows your fraudlent motive to cheat the the subscribers in order to mint /swallow the hard earned money of the common man and suck the blood of the common man. I[censored] cheat Rs.31 or more from each customers u can mint money in crores.
But never under estimate every customers which will lead to heavy damages and waste of time and u will be sole responsible for all the losse and damages occured to me as i will be loosing lots of time and money to fight for the right to avail the plan atleast till the validity date and the excess amount of Rs.31 along with the other damages.

I would like to give u one more chance before proceeding legally. Atleast by now try to resolve the issue amicably immediately.
Customer Care TN

Jan 25 (5 days ago)

to me

Dear Mr. Kumar,

Greetings for the day!


This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].



We express our inability to post any credit and extend the validity towards RC 31 pack since the benefit of the respective pack has been revised on 10th January 2013.



Please be informed that the calls are correctly charged against your number [protected] as per the current tariff.



Further, we wish to inform you that the benefit of recharge values is revised and the new recharge packs are getting introduced in our network within no time. Hence, we suggest you to contact our customer care or visit our website to check the latest offers before recharging for any special pack to avoid such inconvenience in future.



Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.


Assuring you the best of our services at all times.



Thanks & Regards,



Yogesh .L

Customer Service Team

Idea Cellular Limited – Tamil Nadu



From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 8:38 PM

To: Customer Care TN; Appellate.tn
Cc: [protected]@nccptrai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
ConsumerComplaints.in

Jan 25 (5 days ago)

to me
Hello,

You're welcome to post your complaint on ConsumerComplaints.in. Thousands of people with similar issues as well as companies that were mentioned in users' complaints are visiting ConsumerComplaints.in every day. Someone definitely will post or email a solution of your problem.

---
Sincerely,
Consumer Complaints Team
www.consumercomplaints.in
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