[Resolved]  Idea Cellular — Excess bill amount

Address:

Pune, Maharashtra

Hello, I had idea prepaid connection. In last month a person from idea postpaid office called me([protected]) and asked for postpaid plan, he told me we will provide good plan in 249 rupees. I asked him the procedure. He told me we will send an executive to your place and he will inform you. Executive told me the plan details “249 rupees monthly rent 500 calls, 300 SMS and 512MB 2G data free. I asked him how this will work? from when this will start? and how about the usage? he told me from day one you can use this plan and all free usage. He did not informed me about billing cycle and any extra charges. Day one: When I called to customer care for activation of my post-paid connection, the call center representative asked me my details for verification formalities, and found that the information which I was providing was not matching with their database. I was shocked hearing from call center guy “information’s are not matching including date of birth” I have mentioned all my information properly in written in their form. Finally I called to My idea care asked for those(wrong) information which they have mentioned in my e-form and then I got my SIM activated. Even before that their home verification guy called me and asked my address and my father’s name for completing verification procedure, he did not visit to my home place for address verification. After activation of my network I asked for billing details like how bill will generate and my plan “internet usage” and all, idea representative told me my plat properly but he did not inform me billing date, unbilled amount and internet usage information. I called 5 to 6 times in a week for my usage and internet limit, nobody was trying to help me, I was totally helpless with idea service. Finally got my bill in my hand. When I saw the amount I surprised seeing that amount. It was 3944 rupees, I called to customer care and then they disclosed me one suspense that I have used prodata internet, the word “prodata” I heard first time from idea customer care. Nobody informed me what is prodata internet and how this charges works, and then I reached to nearest idea gallery the guy told me we cannot do anything from here you need to go to head office which is available at Bhandarkar road 15 km from my place. I reached there and saw the waiting list 87 number was in the queue before my number, I stood in the line for an hour but there was no progress in the waiting list that was crying situation. I left that place mutely without register my complaint. Then I called to the person who has provided this card to me, he told me “we will check with our manager and let you know” after that date he is still checking with his manager and I am waiting for his response. I registered complaint three times over the call but still I haven’t received any answer from them even they are not telling me the solution. Every time representative calls me and informed about billing and closed my case. He did not provide any resolution. Then I sent an E-mail to their customer care. But still I am waiting for their reply. Now outgoing facility is disabled from idea. Following are the complaint idea details: C1-[protected] C1-[protected] C1-[protected] C1-[protected] My idea local sales contact number: [protected] Jagdish [protected] [protected] [protected] Customer care email ids: ccare.[protected]@idea.adityabirla.com [protected]@idea.adityabirla.com idea office location: My idea, Behing Bharti vidhyapeeth. Pune. My contact details: Contact number: [protected] E-mail address: [protected]@gmail.com