| Address: Kolkata, West Bengal |
Dear Member,
Its very sadden, that I have to response to you in this manner, but I am helpless. On the outset, let me inform you that my wife (Sumi Saha), has been provided by your service from June 2013, on behalf of S.S.Study Center, by the Account No.:8.10004606.00.00.1.00004, Cellular No.:[protected].For the first month, the bill has been paid from S.S.Study Centre, since she was an employee of that company.Everything sail smoothly, as your said representative Tapan Kumar Paul(celluar No.[protected]), collected the same. But the fraugery starts once my wife left the company.However the said representative, has also informed my wife, that he will collect the bill amount henceforth from my residence. So, as per Tapan, my wife contacted her for the payement of next month bill (InvoiceNo:[protected], and as desired Tapan has arrived for the payement. In the mid time, the said celluar no. has been misplaced, and the same has been blocked.The bill amount was Rs.269.09, on which my wife has informed him that it has been already blocked, so why she will pay the late fine. On hearing this Tapan has assured my wife to pay only Rs.210, and the rest he will pay from his own account.As per his instruction, my wife paid the said ammount, and side by side asked for the receipt.On asking the same, Tapan somehow got irritated, and told my wife "that I am an Idea Celluar authorised Representative", you have to believe me.But my wife kept on insisting him for the same, and finally when he could not find a way out, he agreed to write it on the bill itself, confirming the same. At this junture, my wife was pretty relaxed, that no more bills will come her way and the matter has been finalised. But Tapan has planned something else to torture her mentally.Anyway the bills starts following for the month of Sept & Oct 13, with the amount pilling on it.Meanwhile my wife contacted Tapan, and he assured that not to worry, its been a mistake from the company, and he will resolved the said matter.He has also Sms a receipt No.(12-13/Kol-WB 56817) to my wife, saying that the money has been deposited on companys account.To make it more worse, she has received a letter(Ref:No.Sep/KOL_RN22672/2013, Dated 14/09/2013), from Idea Celluar Ltd., where you have been threatening her with civil/criminal legal action, with no fault of hers.She has aslo contacted your Customer Care, who informed her to pay the outstandings by Tommorow.But why should she suffer the deeds of somebody else, she has already paid to your representative.After hearing the total proceedings from my wife, a day back, I am totally shocked that a esteem company like Idea can have such representative, who for their own means, cheats the innocent customers at their will.Also let me infrom you, that Tapan is now not responding to my wifes call.
On the concluding note, let me inform you that I taken lots of pain in bringging up the total senario in front of you, and at the same time also hoping that you will take necessary legal action against this Tout Tapan Kumar Paul, and help us from this unwanted mental torture.Please do treat this matter as most URGENT!
Hoping to hear a word from your end at the earliest.
Chiranjib Saha
[protected]
Aug 14, 2020
Complaint marked as Resolved IDEA CELLULAR LTD. customer support has been notified about the posted complaint.
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We wish to inform you that the services for your Idea number have already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular