[Resolved]  Idea Cellular — IRRITATING CALLS FROM CUSTOMER CARE OR THE BILLING DEPT

Address:

Ernakulam, Kerala

To whomsoever it may concern

My name is Xavier Polly carp holder of the GSM postpaid No +[protected] Customer code: 1.11597136 and my unpaid bill amount was Rs.2700/-. There were frequent calls from the IDEA office asking for payment and that is quite normal being the part of their duty to call the defaulters and me being a defaulter I agree with it.

Today[protected] I made the payment in full at (14:26:25) and this will be evident if you check your records. I received a call from the number +[protected] at 15:03 requesting for payment and I told them to check the records and call me back if the payment is not done, I couldn't elongate the conversation since I was in a very important meeting. Immediately there were two missed calls from the same number at 15:04 & 15:06 respectively. I did not answer those calls, I tried calling back on that number at 15:08 in vain because it said that the number does not exist. Immediately (15:08) I received a call from another number +[protected] asking for payment. I asked them if they had checked the records before attempting to call me and the answer was quite unprofessional, just a lame excuse that there is no power to check the system.
All the above calls came to my second number an IDEA pre paid GSM +[protected]

Now I conclude
1) Why did she attempt to call me without taking heed to what I told her? (for checking the records)
2) Whom should I put the blame on?

I need an enlightening answer for the above questions at the earliest. You could call me on +[protected] or send a mail on [protected]@yahoo.com.

Regards,
Xavier Polly carp ( mob: +[protected]