[Resolved]  Idea Cellular Ltd. — wrong charges in bill

Address:

Delhi

SUBJECT: complain regarding my idea post-paid no. [protected] for charging Rental for Two Different Bill-Plan in a single bill, Invoice No.[protected]
Sir,
I am using IDEA Post-paid number, PLAN 199, since a long time .Recently I made a online request, in December-2012, for a change in my bill plan(ADVANCE RENTAL 998).Subsequently I also made a porting request for changing service provider(porting code: ID434128,expiry date:14/01/2013).
An executive from idea called me and requested me not to port my number and suggested me to change my bill plan to LIFELONG 444 RENEWAL PLAN. She also confirmed me that my current plan Rental is Rs.199 which is being changed to 444.
Now IDEA Cellular has charged me for both the request (i.e. Rs998 for advance rental for TWO year and Rs.444 for lifelong renewal plan), in January bill Dated 23-jan-2013, bill period: 23-dec-2013 to 22-jan-2013, invoice no.[protected].
Now my point is,
(1)At the time of request for lifelong plan 444 my current plan was ‘Rental 199,so instead of activating a single plan request company has activated both the Bill Plan in a single bill period.
(2)How the company can charge me for two bill plan in a single bill period, as I have not even used the “advance rental plan 998”
(3) at the time of accepting the request for Lifelong validity plan 444 the executive have told me that my current plan is ‘Rental 199’ and my plan will me changed from rental 199 to lifelong validity 444.
So kindly resolve it as my outgoing services has been stopped for non-payment of bill.
ALSO I CONTACTED THE CUSTOMER CARE ON 25-JANUARY AT 11.40 pm.THE EXECUTIVE SIMPLY TOLD ME IN ROUGH MANNER THAT I WILL BE CHARGED FOR BOTH THE BILL PLAN.WHEN I TOLD HIM THAT I AM UNABLE TO UNDERSTAND HIS POINT,HE TOLD ME TO CALL CUSTOMER CARE AGAIN AND TALK TO SOMEONE ELSE.I TOLD HIM TO TRANSFER MY CALL TO SOME SENIOR EXECUTIVE THAN HE TOLD ME TO WAIT AND PUT MY CALL ON HOLD.I CUT MY CALL AFTER WAITING IN VAIN FOR 20 MINUTES.I CALLED THE CUSTOMER CARE SEVERAL TIME AGAIN BUT I GOT THE RESPONSE THAT ALL EXECUTIVE ARE BUSY.

ABHISHEK KUMAR
Mobile No: [protected] ----- A/C NO.: 1.11584615
Bill Date: 23-JANUARY[protected] Bill Period: 23-DEC-2013 TO 22-JAN-2013
INVOICE NO.: [protected]