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[Resolved]  Idea Cellular Prepaid Connection — Worst customer care support

-____________________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: Monday, February, 2008 03:10 PM
To: 'Customer Care (RAJ)'
Cc: '[protected]@yahoo.com'; '[protected]@bol.net.in'; 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Poor services of customer support of IDEA Cellular - [protected]

This month again I have not received the phone call details of [protected] inspite of writing several times and talking to customer care executive and doing SMS. Since Idea Cellular has failed in giving the call details in my email ID also I have made request to customer care on 14th Feb 08 (communication ID[protected] to surrender my mobile connection. They have asked me reason of surrender, I told them because of poor customer service support with detail briefing of past experience. Customer care executive has told me that he can consider the surrender of connection provided I say that services at show room was poor. Since I was not convinced with his opinion then he has told me that he will not accept the surrender request.

Then I called up at [protected] on 14th Feb08 to collect the cheque as 15th Feb 08 was the last day for the payment. Mr Diwakar has told me that on 15th Feb he will collect the cheque. On 15th Feb 08 when he has not come I again called him up and he has told me that due to his personal work he could not come and after two to three days he will collect the cheque and the late payement charges will not be applicable. I have also made request to bring the form to surrender the connection but till date neither he nor anybody else has come to collect the cheque.

Pls discontinue the services of [protected] and send the balance amount to be paid. From my side I have surrendered the connection on 14th Feb 08 thru my communication ID 13019831. This is my request as I do not have time to write mails and run around Idea Celluar show room.


Regards,

R P Shukla
____________________________________
From: R P Shukla [mailto:rp.[protected]@genus.in]
Sent: 21 January 2008 18:18
To: Rajat Mukarji; Customer Care (RAJ)
Cc: [protected]@bol.net.in; [protected]@bol.net.in
Subject: Poor services of IDEA Cellular

Dear Sirs,

Due to regular follow up and lucarative plans with commitment of good services by "Idea Cellular" marketing executive I have taken the mobile connection .
-First month I have received the bill with full call details in which I have seen few descrepancies. I have called up the in customer care regarding the descrepancies but from customer care I got very poor response. Then I called up to the marketing executive who has given the connection and shown him the descrepancies. He assured me that next time these descrepancies shall be taken care. Since amount was less I have ignored it and did the full payment.
-Second month- I have received the bill without call details. I made the request for call details and also informed to customer care ( communication ID[protected] but nobody from the idea customer care has responded to my below mentioned grievences. I was getting regular calls from the Idea Cellular for the payment of bill without giving the bill details. Most of the time I use to be in my official meeting and in roaming conditions which use to be very irritating. I made request to the caller to cut my connection and come with full and final amout to settle the account. All these comminucation was waste and finally I paid the amount thru cheque. The person who came to collect the cheque has taken my email ID and told me that thru email he will send the call details which are free.
- Now this month till date neither I have received the bill nor the call details in my email ID. I am getting the regular calls for the payment of bill. I have told them to send the bill so that I can pay the amount and caller will tell that they will send the bill. Now today is 21st of the month but I have not received the bill.
In the month of Dec 07 I have got some problems in my mobile internet setting and I have wasted 8 to ten days to get the setting again. The customer care tells to call at 3434 and from 7am to 12.PM(night) lines are always busy. Then I visited to Idea Cellular office two times (mobiles setting and laptop internet setting). Now you can see due to poor services I have wasted my petrol, time and paying the bills without using the services due to worst customer support.

This is my request to Idea Cellular that I do not have much time to attend the baseless calls and writing mails to complain regarding the poor services every month.

Since services of Idea Cellular is getting bad to worst and harassment from customer care every month, it request you to send the full and final settlement and cut my connection.

Regards,

R P Shukla


CC: Mr. SS singh (D.G general) / Mr. B.R Sharma
[protected][protected][protected][protected][protected]-------

Sent: Saturday,15th December, 2007
Subject: Communication ID 10722250

From last ten days I am requesting to Idea representative who is asking for the payment of bill, to provide me call details but he has not provided till date and making calls to me to pay the bills. How do you expect to pay the bills without knowing the details?

One of my colleague Mr Ravi Shankar Singh ([protected]) has told me that Idea Cellular has charged ISD charges in place of STD charges in few calls. By mistake Idea Cellular has send the detail bill in his email address from where he was able to see the mistake. Lateron Ravi Shankar has spoken to Idea representatative and which got corrected. I try to verify the detail bill(phone no details) for the month of Nov07 in internet but is not available. I am not able to verify the call details which is very disappointing. Response of customer care executive of Idea Cellular is worst so far I come accross till date.It looks that response of customer care executives/ officers are not recorded neither monitored. Idea Cellular sales executive will present good plans, schemes and commitment for good services and being having two mobile connection(reliance and vodafone), I have taken the connection of Idea Cellular. But becoming an Idea customer is horrible at each and every step when talking to for any solutions or issues.It looks customers are burden to Idea representatives. Going under such horrible and painful interaction with Idea Officers/executive I want to surrender connection if you can not provide the bill details. There are so many problems in life and not inerested to have one more problem of "Idea Services".

Regards, R P Shukla ([protected]@yahoo.com)
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Aug 13, 2020
Complaint marked as Resolved 
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i want conform u my sim has been lost by me so i will issue new sim with the same number plz tell me the procedure and my no. is [protected], HNO>2656 B-block SGM nagar NIT faridabad and can u provide the sim with same number then plz send sim my above address and i will pay the money after get the sim card.
tell my which with in time my no is activate after get the sim . ok rply soon
My sim of number [protected] is lost. It was a life time sim. So i want you to provide me a sim wid the same no. I agree to pay all the necessary charges.Where will I get the sim do inform me on my mail ID.
plz try to soleve my prob as soon as possible.
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I never want any promotional calls like diler tune, waiting tune songs, so pls ban this kind of calls on my Idea Prepaid no. Iam using idea mobile since 3years, now i want to shift the connection to MTNL because of promotional calls, these calls disturd me more and more.I can see 10 to 15 days Maximum.
hi sir
I am jineesh.my mob no is [protected].
recently i have activated idea gprs(plan 35/day) on my phone through
sms.It was on 05-02-09, 5 30 pm.on 8 -02-09 7:30 pm i called customer
care to enquire about my status.and they told me that the status is OK
and i can use it.but when i tried to connect it it showed an error in
connecting.i again called Ur officer and asked for a solution.to my
surprise the solution he gave me was an idiotic blunder.he answered as
a KG student who is new to a computer. and at last he gave me another
no to call and i tried from that no but the reply was "this no: dose
not exist ". so with the help of my friends i configured it and
connected to "internet".
but when i used it the balance on my phone got deducted.so again i
called the executive and he said to me that it is not active and it wl
take about 36 hours more.(u must note that its already 55 hours past
now). this time i had to talk a little bit rude.for this he shouted to
me and cut the phone in middle of the conversation.after a short time
i received a MSG "your comm id 48451969 has been registered and will
be serviced shortly.". so for further clarification i called the
executive again and another decent guy took the phone and he was very
polite and i asked him about the above MSG.after enquiry he replied
that it was the request for canceling the gprs service on my phone. so
i asked him how can u people cancel a service in my phone with out my
request. for that he said that he don't know anything about it and it
was the mistake of the officer who u talked earlier. and he begged
pardon and assured me that u will get it activated it by tomorrow and
the maximum time limit will be 7:30 am.As per this i called the
customer care at 9:00 am 09-02-09 and the reply was that its not yet
active and it will take yet another 12 hours.

IS THIS THE WAY U
PEOPLE ARE SERVING UR CUSTOMERS.I[censored] GUST LOG ON TO GOOLE AND SEARCH
FOR COMPLAINTS REGARDING CUSTOMER CARE OFFICERS OF MOBILE PHONES
THEN IDEA WILL HIT NO:1. NO OTHERS WILL BE THERE TO EVEN CHALLENGE UR
POSITION.

BEFORE 6MONTHS I HAD A POSTPAID CONNECTION OF IDEA AND THAT I WAS
USING FOR PAST 5 YEARS.DUE TO THIS ARROGANT BEHAVIOR O[censored]R OFFICERS I
WAS FORCED TO DROP THAT CONNECTION(THAT NO WAS [protected]).

FOR UR KNOWLEDGE I AM SENDING U ANOTHER MAIL ALSO WHICH CONTAINS
SIMILAR COMPLAINTS THAT I GOT SEARCHING FROMTHE NET.


HOPING TO GET THE NET CONNECTION AS SOON AS POSSIBLE (TO BE FRANK I AM
DAMN SURE THAT I WONT GET IT)

JINEESH S K
CEO INSPIRE SOFTWARE SOLUTIONS
PHNO: [protected]
PHNO: [protected]
On 2nd Jan 2009, Idea disconnected my outgoing service. They told me I have crossed 90% limit. At that time my total payment due was Rs. 658. and my credit limit is 750. I tought the maths also that 90% of 750 is 675 and NOT 658. I have requesed customer care representative to transfer the call to senior but from 6.00pm to 10.OO Pm they were REALLY BUSY. I have made several request to activate my outgoing facility but they were HELPLESS!!!. So now I am also Helpless to pay the bill. Sorry Idea for just Rs.17 you have suffered loss of Rs. 658. bad even worst management. FAIL.
i have using idea prepaid services frm one year but now a days some bhakti offers and more activated on my no.[protected] i want to deactivate all these offer, s now
I have a midnight distrubance call from [protected] freequentelly .
I want to know to whoom these mobile number is alloted.
dear idea costemer care
i had taken a new idea connection of plan rs 10
they give me some offers
that were
it is a ayushkal sim and it will get a talk time of rs 10
but it is not been actived
der ide i hope you will active my number
my no is [protected]
Dear Sir. My no is [protected]

I have prepaid no. By mistake few schemes on my phone has been activated and charges are Rs.30/- per month. I am not interested to read these jokes or news which automatically comes to my cell. These messages disturb me in my office work. I am not able to use this cell no. Please deactivate all schemes. I just want to use my cell to make a call or receive calls. From last 5 months idea fooling me in a way of Caller tune & vice of idea (Not requested by me). Many complaints lodged against this in customer care time to time but all in vain. They are making me fool. I would feel highly obliged for your kind co-operation. My no. is [protected]
Sanghmittra
my account balance is automatically deducted why ?its many times.i have recharged 36 free sms offer, but some times my sms was charged, [protected] is the no.

prepaid cellular connection — Being charged for their telemarketing calls

Two or three times a day I receive automated telemarketing calls from Airtel, and I am being charged to receive them as if they were any other call. After diligent searching, I finally found the Do Not Disturb Registry on their website, which I naturally signed up for; however, it takes 45 days to be activated, so that they can continue billing me for unwanted calls during that time. This is extremely dishonest. They probably make more from this unscrupulous practice as they do from people who actually listen to the calls and respond to them, though I can't understand why anyone would.
Pls. activate & send the ISD details on my mobile no.[protected].

idea cellular / postpaid connection — even after 48 hours connection is not activated

dear sir

i am a employ in omnia bpo. On 19/03/09 i have got a corprate connection

( post paid ) from mr dinesh ( contact no = [protected] ) . verification of adress and other things was completed on next day by mr amit ( don't know contact no ) . i have given 250 rupess to mr dinesh as security money but he did not give any recipt for it . he was saying for corprate connection there is no rule to proviede recipt

but till now my connection is not activated . Mr dinesh has given me post paid no - [protected] and sim no is =[protected] . Mr dinesh have told me that within 24 to 48 hours i will be able to get service but till now i am not getting any service

my connection is not activated till now even more than 48 hours has been passed over .

i have tried to contact to mr dinesh than he was saying that the photo copy of id card of company that i have provde them is not printed both side even he himself copied the id . he has given me contact no of his team leader Mr randeep ( contact no = [protected] )

i have talked with mr randeep and told him ishue he is saying today is sunday it is not possible to do anything today contact on monday . than i have called again to mr dinesh and told him the concern he is saying it's not his responsbilty for it i should go to idea cellur main office ( in mathura road ) .

in last three days i am facing these types of mental harrashment from your emploies .

they are not providing solution of problem even they are not talking with me with a normal behaviour . if it is happing with a post paid customer that what' s about prepaid . hope you will take care about the concern,
thanks


with best regards

satendra prajapati

contact no = [protected]
My mob no is [protected] . idea has activated diler tone in my mobile. from last 4 months i am westing my 30 rs for month or that. Ihave not send any SMS for activation of diler tone. Ihave contacted lot of time on idea coustmer care. but oprator is always bussy.
Kindly deactivate my diler tone, otherwise in next i will go for other companys card.
mera idea freash kam nahi kar raha hai. pls tell me
sir,
i want to all details of this number [protected].because several times had to missed call me .once time this number call and blackmail me . i have no idea about that person.iam most sure about that number. who is this person
please give me more details of that unknown man
i beg you
please help me
i want to all details of this number [protected].because several times had to missed call me .once time this number call and blackmail me . i have no idea about that person.iam most sure about that number. who is this person plz send the information of this no. on my contact no. my contact no. is [protected]
please give me more details of that unknown man
i beg you
please help me
If you are looking for WORST SERVICE for mobile phone/Net Setter pls go to IDEA customer service.. ...
...GOOD LUCK...
there was a normal call which was attended by me and then i came to know that this is a promotional call recorded voce mail from idea, offering caller tunes. as i did not need that service, i disconnected the call. later on i got a message saying that you have opted for caller tunes and soon it will be activated.Then i rang up to idea customer care (Mr Ankush) and informed the same to him. He told me, you will have to run this service for atleast one month.

As i don' t want this service and there was none of my fault. i request you to do the needful.

my details is as follows:

phone no. [protected] (postpaid)

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