[Resolved]  Idea Cellular Prepaid Connection — Incorrect balance deduction

Idea prepaid connection — Deduction of balance

I am fed up of Idea mobile connection. Any time any amount is deducted without any notice. Even i tried to contact the customer care regarding this. He said you have activated two schemes to which i've never subscribed. Even then i tried to unsubscribe that schemes, but again my balance got deducted by 40 rs. and customer executive is saying its due to msg pack charges which i never subscribed to.
I dont knw wat to do?

Unwanted deduction of money

Idea Cellular — Incorrect deduction of prepaid balance

I m using idea services and my prepaid mobile number is [protected]. I had activated gprs net 20 plan on 10 jan 2010. I have asked for deactivation of gprs on 27 jan 2010. I received the confirmation on 28 jan 2010 (SR No.[protected]. But my balance amount keep on deducting by 20 Rs. daily uptil 9 feb 2010. I was calling customer care almost daily for refund but not getting any clear response. Today i got the refund of only Rs.60 whereas it should be Rs. 240. So i would like to get Rs.180 more but they are refusing.

PRE-PAID CONNECTION-IDEA — INCORRECT DEDUCTION

This is to bring to your kind notice that I am a subscriber of the Idea cellular connection. My phone number is [protected]

I have a prepaid connection. Since Last six-seven month on dated[protected] I received a SMS “Congrates you have renewed for mobilE Investor Monthly pack for just Rs. 50/- to 28 day” and they have deducted Rs. 50 from my credit balance

In this regard on 26th I have called to 12345 and register a complaint that I have never send a massage our nore I have called for the scheme to activate.

One executive (name I d’nt hear) told me that u have requested through sms therefore we have activated the scheme, I have denied for these type of sms also in my cell’s sent item there is note a single massage to idea, I have objected to him and told that I will discontinue the connection if my money (Rs. 50) note refunded by the company. That he told me that u can register a complaint for incorrect deduction of balance

I have told him please register.

After half-n-hour I have received a sms from IZ-SIVR “ dear customer, your concern for incorrect deduction is under process and would be actioned within 12 hour 0 min sr no. 1-[protected] thank you.”

Surprisingly today I have know the fact that in india the mobile operators are in huge competition and under pressure from rate war and therefore they have started to cheating customers like me and making a huge money without any cost

In example

The idea has 5 crore subscriber base even 10% of the subscriber are note aware about these type of fraud than they can easily earn Rs. 25-50 crore annually

Please sugest me whare to complaint

Idea Prepaid — Wrong balance deduction

I am using idea prepaid number, my balance has been deducted for the service which was not requested neither accepted. Tomorrow 10 Rs were deducted from my account and got a message saying thanks for activating sms pack. I was surprised because I never request for any pack, I called up customer care and they told me that you heard a voice recorded message and accepted the offer but I never did that, I just cut such calls but never respond.

This can be called a case of fraud and I want to take it further because even in feb, 2010, they just started deducting 5 Rs/ Day for some service which was never requested from me, it was already 16 days when I came to know this and it took 3 days to stop that service, huge loss. Again they had same answer that you accepted that offer, ....

IDEA is big name and they are spoiling it by such acts, shame on them. I don't know why these idea people are playing with the customers, all day they disturb us unnecessary and deducts money all of a sudden. I am fed up of all that. Please suggest the forum on which I can raise these issues. Please send an email to me for further questions/suggestions.

Sorry the deduction was done on yesterday...I am stressed out because of such behaviour and mistyped the day.

sir my num is [protected] (U.K).my servises is stopped without any information for your side. then i am calling to customer care your emplyee was said me my id was rejected at 02/11/2010. i will summited my id proof 10/11/2010. then i will cheked my balance. my balance was deducted. i will caompailned to customer care. he was told me your balance return wthin 24 hr. after 01 hr i will cheked my remaing balance was also deducted.

sir, why we use idea cellular conection.

plz solve my problem.

hello sir,i am an idea mobile service user.sir i have 57 Rs. balance yesterday,now i have only 17 Rs and i dint make many calls.and also i tried to complaint in customer care but they never pick my call.it is not happen first time,many times they do this thing,its my request to do some thing against them

my no. is-[protected]

Incorrect balance vas service deduction

I am rahul singh using this idea prepaid connection number [protected] last 1 years i have also idea prepaid connection no [protected] last 7-8 years i didn't face any problem in my no. last years buy new no [protected] this no using by my mom but last 3 months i m faceing lot of problem every 3-4 days u deducted 20 rs when i called the cust service he said sir u r using gprs. my mom didn't know how to use gprs. and after that cust service said i deactived the sevice i will reture u balance sometime got balance some time not. i have called many times to cust care i m very fed up your service, now i m going to airtel

I am krishan lal using this idea prepaid connection number [protected] last 5 years i didn't face any problem in that time but this time i m facing lot of problem daily u deducted my 5 rs when i called the cust service he said any service activate in my number but sir i dont activate any service, so after that cust service said i deactived the sevice i will reture u balance sometime got balance some time not. i have called many times to cust care i m very fed up your service, now i m going to used other comapany service.
pls reply in my email id:-krishan.[protected]@yahoo.com

pls asap.

Regards

Krishan Lal
[protected]

Idea Cellular — incorrect balance deduction

i m using a idea sim card and i have activated the net pack of RS 14.... but when i
used the internet my balance of RS 50 has been deducted... i have reported several
complaint to them but they are lying to me by giving several reasons...... they t0old me that your problem will be solved in the given time but thier given time is passed
and my problem havewnt been solved........ then again i have made a complaint but its of no use... they again told me same thing but then also i havent got my balance back... please go through it....

i want to register a complaint against idea cellular pvt ltd....

what i do need to do to register a complaint... please reply