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Idea Cellular

[Resolved]  Idea Prepaid — CHEATING IN 3 G INTERNET RECHARGE

HI SIR / MADAM I HAVE IDEA PREPAID MOBILE NO.[protected] ON 29TH AND30TH AUGUST M2013. I HAVE GOT MESSAGE FROM COMPANY THAT " YOUR NUMBER IS SELECTED FOR RECHARGE OF RS.123 AND GET 1 GB ,3G DATA FOR 30 DAYS ON 31ST AUGUST,2013 I WAS RECHARGED OF RS.123 ,BUT HEY GAVE ME ONLY 375 MB ,3G DATA FOR 30 DAYS. I WAS CONTACT COSTUMER CARE , THEY REPLIED THAT THIS BENIFIT YOU CAN USE ONLY ONE TIME .BUT IN MESSAGE NO CLEARIFICATION OF IT. I WAS USED THIS RECHGARGE ON 19 TH AUGUST ,2013 SO WHY THEY SENT ME MESSAGE AGAIN ON 29TH AND 30TH AUGUST,2013 ? SO PLEASE GIVE ME REFUND OR 1 GB ,3G DATA PLEASE DO SOMETHING, OTHER WISE I MUST USE PORTABILITY AND WILL CHANGE COMPANY THANKS......
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Aug 7, 2021
Complaint marked as Resolved 
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Comments

Dear Ritesh,

We wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
on 4 th august 2013 they call me from idea and they said that you got message because of technical mistake so you can't get 1 GB. i think this is not proper solution. company made mistake so why should i pay money ?if company had technical mistake, so company pay money...cheating is continue...not seticfied..
Reply
Dear Customer,

We wish to inform you that your complaint for recharge has been resolved and benefits of the recharge has been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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