[Resolved]  Idea Prepaid — Automatic activate Dialer Tone & Charges deducted from Prepaid balance

Address:

Rajasthan

Sir,
On 23.03.2010 at 15:45 (approx.) I have been received a message from Idea that " As requested by you the Dialer Tone has been activated on your number" and Rs.15.00 has been deducted by Idea from my prepaid balances. While, I have not made any request to Idea regarding activation of Dialer tone. I was travelling at that time , Then , I have started to call Idea Customer care on same date at 16:00 but many times my call has been break in between. Then I have chosen IVRS option on Idea helpline and deactivate the Dialer Tone. After that I again tried to contact to Idea Customer care this time 17:45 I have talked many people Mr. Pradeep, Mr. Abhishek, Mr. Summet and their Senior Person regarding that automatic activation of Dialer tone and deduction of Rs. 15.00 from my balance. I requested them that I have not sent any request to Activate the Dialer tone so please refund me my Rs.15.00 but they every body repeating that you have dialed code to activate the dialer tone while I have not dialed any code and not asked about activation of any Dialer tone and thus Idea has neither taken my compliant nor refund my Rs. 15.00. On 24.03.2010 at 17:15 I again contacted to Idea Customer care and talked to Ms. Priyanka and Sr. fellow Mr. Rajnish, they told me that you have deactivated the dialer tone so we can’t refund the money.
Therefore, I request you to kindly do needful to stop this type of cheating by Idea to pre paid customer.
My Mobile No. [protected]
My Name is Dilip Singh Rathore, Banasthali University