Show menu
Ask a Question FAQ Sign in

[Resolved]  IFB / Automatic Washing Machine Executive Elite — Complaint ticket number 1959688 dated 12th July 08 in Bangalore

Hi,

I am Ramesh from Bangalore the user of IFB Automatic washing Machine Executive ELITE, my machine is under warrenty. From 12th July on words when we switch on washing machine power trips off, we made couple of attempt the result is same, our first approach was to call electrician and check the home power supply which was found normal and all lights and appliances are working fine.

I lodged a complaint on 12th July 08 in Bangalore IFB customer care the Complaint ticket number 1959688, I was told that service engineer would attend on 14th July, till 15th July I waited and called the customer care, I was told that on 15th July 08 before 8.30 PM service engineer would visit.

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is

1. When we bought the machine we were told big about the quality of the product and the service promptness, where did these promises go.

2. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this. What would be fate after warrenty expires???

3. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 12th July till now, it obiviously talks about the product quality and reliability.

4. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.

5. Now during the warrenty the srvice is so pathetic I want to know what is the lead time to sttend the complaint, so that I could keep my many fellow collegues of IFB users to be cautious about the product and be on the alternate arrngement in case if it fails.

6. I want know what is the escalation levels and the time line to escalate, I being a professional I want to make an attempt professionally before I could go to media/consumer forum to initiate actions and make whole contry aware of my pain.

Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.
Complaint marked as Resolved 2020-08-13 16:55:27
Complaint comments  17 CommentsShare0Tweet0

Comments

I have a similar or even worse situation. I purchased IFB Digital 5.5 Kg on 17-Aug-08, the IFB Engr (so called) installs on 23-Aug-08 (forget 48 hours of time line!) and runs away to go to another location without even waiting for Demo run to get completed (since he knows that he has to face the customer, when the wash cycle comes to Rinse/ Spin mode as the machine vibrates so heavily that machine gets displaced from installed place!)

Thereafter upon complaining on heavy vibration; the Engr says it is a normal future in any washing m/c (believe me my old Voltas Semi Auto runs at 1200 rpm and does not even utter any noise) and this IFB m/c (so called advance technology) vibrates so heavily; even at 400 RPM, the m/c literally runs off the installed place !

Fine..After 1.5 weeks of normal use, on 02-Sep-08 I get 'Pr5' Error; the manual directs me to call customer care. My complaint no 2144322 on 02-Sep-08 at 9 AM gets attended only on 06-Sep-08, that too after repeated chase. The service engr opens the m/c cover, looks around inside, does nothing, closes the machine. Then he suspects on low water pressure and makes a big hole on the inlet pipe water filter net (which is part of the m/c supplied by IFB); without even discussing with me. When I see this and ask him why did he spoiled (holed) the inlet hose filter; he responds saying "instead of making a hole, if he remove the filter net; water will leak !". Then I ask him how m/c ran all these days with the same water pressure and without making any hole on inlet filter he has no answer! Also I ask him is he ready to bear the cost against this act resulting in any further damage to the m/c parts in future, he promises to replace the filter.

A numerous calls are made on this thereafter, and this promise is still a promise till today.

If you have/had any fancy on IFB advertisements, dealer's big boast on quality and service, think twice before you buy!!
yes i accept with u.Same problem with me. please do not purchase IFB products even in your dreams. This is one of the horrible experiences consumer like me can have after paying heafty prices for the machine initially and then running from pillar to post for availing service. It is not worthy that i have i also paid one year maintainence charges for which my pain is still acute now i can neither get the value for my money nor engage outside technician for the complaint.
complaint no.2213034 dated 23/9/20008
Even I have a bitter experience with IFB Washing Machine. I had lodged a complaint on 22nd September. On 24ht Sept their autohrised service from MS Associates came and said that there was some problem with the valve and it has to be repalaced. Going by his word i asked him to replace the valve, the repalced the same on 29th Sept 2008 afternoon. When we strated using the m/c on 30th morning the problem was still occuring. I tried to reach the person who has attended the problem, but unfortunately he is not reachable. Can anybody tell me the escalation process. IFB after sale service is really bad.

washing m/c ELENA DX.5.5KG — failure of washing machine at pre installation

dear sir,
i M.Sreenivas rao purchased above said washing machine at RK Electronics, chandanagar, Hyderabad on 6th october 2008.on 7 th october your service person came for installation, he installed the machine as per instruction manual.after installation he switch on the machine found drum not rotating.he opened the top cover for rectification, done somany trails, un able to solve the problem.informed to service dept manager Mr.steveen([protected])tolled me we will replace the same with in two days, and also i complained at RK Electronics sales persons Sanjeeva reddy and praveen, they also promised to me for replacement.After two days i spoke to steveen, he tolled me already i informed to branch service manager Mr kamal mitra([protected])than i spoke to mitra he is go on telling tomorrow, tomorrow, i am not undrstand why it is going on. let me know product selling is only company (IFB) policy or custmar care also included in policy, your distributor are not rsponsible taking care of custmars, are your service people are sleeping idont know, solve my problem other wise Pl give me IFB company Managing director/CEO'S e mail or advise me whom can i talk.
EXPECTING IMMEDIATE RESPONCE

Rgds
M.Sreenivas rao
[protected]

IFB-Neptune Diswasher — IFB-Neptune Diswasher - Night mare service

I am also victim to be part of this IFB family. In my case it is IFB-Neptune Dishwasher. One problem I have raised 4 tokens so far, the problem is not yet fixed. Doubt Product quality + engineers capability to fix the issues. He does something and works for a day and the problem continues. This has been the situation since 27Dec08. Now I have a new token(T.N - 12Feb[protected] where IFB representative are yet to work on this. It is night mare.

There is no excalation process in this system. You call the call center, they will give all the details of regional head, branch head everyone in the system possible. But no use, we need to followup again with these people. As time permits, I am planning to lodge a compliant in consumer court. I know that will take it's owntime in our system. But serious steps are to be taken, for such irresponsible support system. If organisation like IFB behaves during warranty period in such manner, God know the situation beyond.
I am also victim to be part of this IFB family. In my case it is IFB-Neptune Dishwasher. One problem I have raised 4 tokens so far, the problem is not yet fixed. Doubt Product quality + engineers capability to fix the issues. He does something and works for a day and the problem continues. This has been the situation since 27Dec08. Now I have a new token(T.N - 12Feb[protected] where IFB representative are yet to work on this. It is night mare.

There is no excalation process in this system. You call the call center, they will give all the details of regional head, branch head everyone in the system possible. But no use, we need to followup again with these people. As time permits, I am planning to lodge a compliant in consumer court. I know that will take it's owntime in our system. But serious steps are to be taken, for such irresponsible support system. If organisation like IFB behaves during warranty period in such manner, God know the situation beyond.
I believe their customer service is more than pathetic. I havent seen bad such service yet other than IFB.My machine is not yet installed and it has been more than 3 months. I would have done it myself but accidentally the inlet water hose got broke and I could not get it anywhere in the market place. you need to call customer care and the service personal will deliver it to you. It has been over a month and the service personal has yet not turned up. I would never ever advise anyone to purchase any IFB product.
I forgot to write my latest ticket no (this is the third and none has been taken care of). it is 2769907 dated 27.02.09
I am also having similar problem sometimes the machine works sometimes it doesnt, IFB is hopeless even after taking so much money they cant deliver a machine that works, my number is [protected] if you get it working let me also know.
I have the same issue but my night mare started much before that is on nov 07 onwards. Please email me if you have already lodged a complaint in the consumer court, cos we are also planning to. reach me at [protected]@scriptmate.com

Thanks
Sirisha
IFB Automatic TOp loading washing Machine Executive
Posted:[protected] by HANSA DUTT Send email


Complaint ticket number 3247926 dated 13th July 09 in Chandigarh

I am Hansa Dutt from Chandigarh the user of IFB fully Automatic washing Machine Top loadingnModel AW60-806, my machine is under warrenty. From 14th Feb on words when we switch on washing machine then obnormal sound, sound like a aroplane in my house, we made couple of attempt the result is same,
I lodged a complaint on 134th July 09 in Chandigarh IFB customer care the Complaint ticket number 3247926, I was told that service engineer would attend on 20th July, I waited and called the customer care, I was told that on 20th July 09 before 6.30 PM service engineer would visit.

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 13th July to till date.

What I want to understand is

IFB Washing m/c ELite Dx — Poor quality product

I had purchased an IFB washing M/c just one month back, First to get the demo it took a week. Next within one month it started malfunctioning and a complaint I had registered. It took 4 days for the service person to attend. After that he told some software problem and took the board of the machine for repair. He has still not returned already 5 days over. I had registered complaint and feed back in IFB website 2 or 3 times but nobody is responsible to acknowledge my complaint nor bother. I had taken this m/c in Girias J.P.Nagar ring road, bangalore. I dont know wether Girias would sell this dummy products as dasara diwali offer because one of my friend also faced the problem while purchasing a TV in Girias. Any how I dont know who is the responsible person in IFB that he will take care of the customer complaints seriously and provide justice. I know, every company have a problem such that out of 100 products 1 or 2 may give such a problem. But now I am the unlucky person to get that product. I dont know what to do whom to complaint, because I am the one who went for IFB against to my family members who suggested other companies. That I have taken this in instalment.
I lodged a complaint on 07th june 2011, i have callled the service engineer more than 5 times over phone. Till this time, his response is i am coming to attend the problem. But he is not telling the exact timing and when he is coming to attend. from last two days we were waiting for him by keeping all our outside work pending. This has happend in shimoga, karnataka.

I request IFB management pepole kindly do the needful.

My email : [protected]@gmail.com Mob: [protected]

Thanks & Regards,

Jithendra.M
The worst company that I have ever met with is IFB...please do not purchase and product from IFB.

I bought one front loading washing machine senator dx 4 months back. It developed some complaint with the panel board after on emonth. IFB service centre replaced it. Same complain afte rone month. Again replaced. Now it is for the third time. Complaint is still open with IFB and not attended for last four days.
Very horrible service. Nobody attending the phone. No response at all from service centre. Call centre is always giving the same bla blas...I'm thinking to sue IFB against this...

ifb washing machine (senator model) — complaint pending as it is since 12-08-2011

our washing machine ifb senator model covered under AMC ,we registered the complaint on[protected] at the customer care phone no.-today is 30th august,2011.still we are waiting for the technician and regularly approaching to the service centre staff gitanjali madam and mohit sir but all in vain[protected]kindly help ----waiting -----???????????
Take them to Consumer Court... And write a letter to the editor in the Indian Express &/or The Hindu.. Indians need to know that besides all the hype.. IFB is just simply useless.. I own a IFB and its been two months they still havn't fixed it.
Hello,

I am facing a worst experience with IFB customer service. I have bought a IFB Front Load Elite Dx 5.5 Kg last November. The number of days Washing machine was in repair are greater than number of days it worked.

The last complaint I made was on October 18, Engineer came to replace motor after 1 week. He left the device open as some wiring needs to be done. And has not yet turned back.

When we try to reach out to Customer service we have not even received any response from them yet. We are frustrated to have bought IFB product and bad experience we are getting with it.

Dont ever think about purchasing a IFB product. And great applauds to the company that it still runs with such a worst customer service.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    88%
    Complaints
    5590
    Pending
    0
    Resolved
    4883
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107