IFB Industries Complaints & Reviews

Machine is under warranty (up to October 2012). My Complaint No. 8788086, complaint registered April2012. Complaint is : Front balancing stone broken. Service engineer attended immediately and he said same will be replaced with in one or two days. After that i called local franchisee and they said this is closed, you pl. contact IFB toll free no. i called toll free no. and they given one cell ([protected])and again i called that number. the person i resigned my job. again i called toll free number they given another no. [protected]. he also said resigned and it is continued like this....... finally they given new franchisee number [protected] and [protected]. you don't believe more than 30 times i discussed with these people, every time they will tell your item not yet received or they will tell the item we received from IFb with damage. like this 3 months gone till they are not serviced my washing machine.

IFB offers poor service, my washing machine is under AMC and following with IFB people to get it repaired for 3 months and IFB technicians are useless and they take more time to get it resolved. People in tiruvallur area dont buy ifb machines.

Dear Concerned,
Reference to the Complaint No 9146031 dated 3rd June 2012 (and earlier complains :8470197 dated to April month), I want to bring to your notice the pathetic service being provided by your company. Many complaints(9146031,8470197) have been logged for the past 2 months at your customer care but till date no proper resolution has been provided. After a frequent number of service from the date of purchase, every 3 months once the machine always gives a problem. Now since the machine has not been operated for a period of 1.5 months and the service from your team is so poor, I would like to place a request to the IFB company to replace the complete machine with Original parts that can guarantee to service me for at least 2 years without giving any problem or further complains.

Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court.

Other Inputs:
Model number:AW7233
Date of purchase: 25/9/2012 (the day delivered)
Invoice no: 11687

regards,
M.R.Sudhakar.

Washing machine is not functioning properly its belt slipped off form the drum & the drum makes noice while rotating.

REGARDS
Jayaseelan

I have raised a complaint against repair in my IFB washing machine (model Serena VX) by calling IFB customer care. Serviceman from IFB came and removed the faulty board. After 2 days they told they dont have stock of that board since the machine is new model. It is been four weeks now, still they have not changed the board and they have also closed the compaint which i have raised. Highly irritated with the customer service provided by IFB

E1error is frequently seen .also water flow in the machine is very slow

turntable rotator broken

We have purchased IFB washing machine (Elena model) in the year 2006. It was working fine till last week. From last week on wards the machine is not working. hence we logged a complaint asking to rectify the machine. The first engineer who came to the house had no clue what exactly is the problem, went back stating he will come and do it next week. Later another engineer came, diagnosed the mistake and said drum is not working, hence needs to be replaced. He is putting pressure on us to go for AMC contract by paying Rs.2,500 without diagnosing what exactly is the issue.

Considering the poor quality of services, we were really fed up, wanting not do the repair at all and sign any AMC contract, instead go for another brand washig machine.

We are a family of brand conscious people when coming to choosing washing machine, 4 of our families have IFB washing machines.

With the quality of services rendered by IFB people, the brand image is fading, hence thinking of changing the brand loyalty from IFB to SAMSUNG (which one of my neighbours is having and is rendering good services to its customer)

Complainant : K Krishnamurthy
No.17, Rangapuram, Sathuvachary,
Vellore , Tamlinadu
Mail id :[protected]@yahoo.co.in

I OWN AN ifb WASHING MACHINE THE MOTOR MOUNTING RUBBER PARTS ARE WORN , ON ASKING THE SAME FROM IFB SERVICE & STORE AT BAKSHI KA TALAB lUCKNOW THEY HAVE REFUSED TO GIVE THE SPARE PARTS RATHER THEY ARE INSTING FOR COMPLAINT SO THAT THEY CAN SEND THERIR SERVICE PERSON FOR ATTANDING THE SIMPLE ISSUE & CHARGE FOR THE SAME.
THIS IS REDICULUS AS TO IF I CAN CHANGE THE RUBBER PARTS THEY ARE FORCEFULLY GIVING THE SPARES ONLY ON CHARGING THE SERVICE CHARGE OF THEIR SERVICE PERSON.
IFB IS COMPLETE CHEAT

i registered a complaint on 11 july till today evening 13 july nobody has turned up customer care says the people will come within 24 hrs this is a great torture.

HIIIIIIIIIIIIII


DEAR FRIENDS....
PLEASE NEVER JOIN AT IFBI AT BHUBANESWAR......
they giving some false promise and and giving some waste training for 3 months...they also taking some money and saying sweet words...their behavior also very rude....
if any query free to ask mee

I had purchased IFB washing machine in aug'11directly from company through service station. After installing by vadodara service center engineer. From 3rd day, it started giving abnormal sound when spinning cycle starts. given complain to call center, engineer visited my place & on checking he found that lock of door ( one lock) is broken.As per his report the other door lock is also damaged.engineer told that as they don't have door lock in stock they have to order from ahemdabad . till date, they have not reparied my machine. Now it seems that the other lock which was damaged also broken as machine is giving very abnormal sound when it starts spinning. I had Given 3 times complain to call center , also contacted vadodara service center manager Mr. dinesh bhai, also contacted mr. Prashant ( mostly gujarat region manager) on his cel no: [protected] about 6-7 times. but no one is giving reponse. Mr. Prashant had assured me to attend my machine by 5th July. but still no one came to attend.

uday dalal

Hello,

I am writing to you due to the trauma and agony I am undergoing with the kind of service being rendered by IFB in repairing my microwave Owen model # 17PM1S. I have registered it under AMC since last year; however multiple complaints in the last 6 months have not been addressed.
It started off with fault in the heating unit which was duly replaced but immediately after that the timer circuit board stopped functioning.
The technician dismantled the circuit board with a promise of replacing it back, however did not turn up after that. It has been 5 months ( Feb'12) since then and not a day goes without a call being made to the IFB customer care and service center and each time they have an excuse of either the spare part not available or model not in production. Couple of months ago in April'12 they took away the entire machine stating they would repair it at their factory and get it back and the same story continued with no response.
Now I am fed up and want my Owen back in any condition and also the AMC needs to be returned back to me as they have not been able to fix the problem till date.

Please help at the earliest.

Ananthakrishnan
Ph : [protected]
Bangalore

Washing machine belt get lost and fell on floor, also noticed abnormal sound from the machine.

My washing machine is under AMC for the past 6 months, we have been calling the customer care for past 15 days but not even a single response from them.. When we paid the AMC the service person said us to file a complaint after 2 months and immediately they will come for service,but not even a single dude is responding properly... Really its so stunning,IFB is said to be popular company but these people are very irresponsible..

Re: Replacement of highly defective Washing Machine Model Diva (Customer ID 3222271)

Sir,

I purchased IFB washing machine Model Diva on 14th January 2012 after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.

The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated[protected]Complaint No. 8822148) and[protected]Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.

To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.

Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May 2012 has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct


the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.

In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.

I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.


Thanking you,

Sincerely,



Gayatri Devi

THIS IS TO BRING TO UR KIND NOTICE THAT i karan saini has puchased ifb washing machine product no AW60-68061, SERIAL NO[protected], FROM PARAS ENTERPRISES SECTOR 17- KURUKSHETRA ON[protected]. MACHINE HAS ITS WARRENTY TILL[protected]. RETRACK OF MY MACHINE IS NOT WORKING.I MADE COMPLAINT AT PARAS ENTERPRISES, ALMOST MONTH BACK. THEY SEND MR SANJEEV -ILLMANNERED ILLITERATE PERSON WHO HAVE NO IDEA ABT MCHINE. N CNT RECITIFY IT ITS ALMOST MONTH HE IS LURING US THAT WE HAVE ORDERD PRODUCT ITS ALMOST MONTH THAT MACHINE IS NOT RECTIFIED EVEN IT IS IN GURANTEE PERIOD. I M PILOT BY PROFESSION N DNT EXPECT SUCH SERVICES FROM BRAND NAME LIKE IFB. UR NOT CHINEESE BRAND ITS SHEER SHAME ON UR COMPANY,.KINDLY RECITY MY MACHINE WHICH IS AVAILABLE AT FOLLOWIG ADDRESS

MR KARAN SAINI
KRISHNA SOAP FACTORY
INDRI ROAD LADWA KURUKSHETRA HARYANA
CONTACT NO [protected]
[protected]

HOPE MY MACHINE WILL RECITY FAST AN U WILL SEND AN KNOWLEDABLE GUY TO MY HOME.. .

Dear Sir,

I, Mahen Mahisuri customer of IFB Home Appliances Company [http://www.ifbappliances.com], bought washing machine [AW60-9021 Fully automatic] before few years back.
Now, washing machine is not working properly and its circuit got failed. so I tried to call to toll free number [[protected] (BSNL / MTNL[protected]] but no one was responding. after that i sent them mail also and registered the complaint for particulate but they even did not replay or given the Complaint Registration number.Moreover I also sent message to 58888 number for further contact.
I also gone through the local service station of Surat [Phone no:[protected],3119591] but they also said no for service and also wanted complaint registration number but when company was not giving any reply then what should I do for further procedure.
Do reply me for this.My contact number is [protected]. Thanking you.

I had purchased IFB NAPTUNE DISHWASHER in the month of April 2012.The machine worked only for 15 days.Henceforth, the machine used to display an error F5 approximately 40 minutes after working and used to stop functioning.I lodged a complaint in the Delhi service centre and after regular daily reminders they sent a technician who couldnt understand the fault.I complained to their head in Delhi centre, where Anuradha is the leader of Delhi zone.She hardly picked up the phone and when once attended, she sent another technician who said that the heater of the machine is not working and assured that he would replace the part in 2 days. He said he was not very sure that the fault is in heater but is guessing the problem.Now it is 1.5 months since then. No part is being delivered. The Delhi zone manager does not pick up our phone.The technician says that the company is not sending the part.On regular reminders to replace the machine they are not responding.I want my machine to be replaced because if a new machine does not work after 15 days of purchase. it is a manufacturing defect.Why should the customer suffer for it.i feel cheated by company. RAJESH SACHDEV PH NO-[protected], [protected]

After making complaints here IFB's so called technician offered his visit to our home and advices as to install 15amp power supply plug and a water locking angle in the pipe fitting to enable him to install the IFB in our home. Thank you IFB . Pls find the following photos for your reference if need. Already we have used samsung washing machine in the same place. NK.Kannan [protected]