IFB Industries Complaints & Reviews

I, Jagjit Singh, of Plot No-5, Gyan Complex, Landeke-Dosanjh Rd, Landeke, Distt-Mga, Punjab, PIN-142001, am having IFB fully automatic 6 kg digital model washing machine, which is under AMC from 17 Dec 2010 to 16 Dec 2012. I have paid Rs 5073/- for the AMC for two years. I had registered a complaint at the IFB customer care call center (tele:[protected] vide complaint no 8141762 dated 24 Jan 2012, that the machine is getting overheated and its door lock is also not working. Thereafter I have made numerous calls to the call center as well as IFB service centers at Moga and Ludhiana, however NO action has been taken by them to get the machine repaired.

i have called to that ifbi institute in bhubaneswar which is in sahid nagar , they told first to pay 82,000 and for that they wil provide 100% placement in icici bank, i have heard that this is fraud but i m confused is it really fake or true? plzz help me regarding this and inform me

THIS IS TO INFORM YOU THAT I HAD PURCHASED A IFB MICROWAVE IN APRIL 2011. I CALLED IFB CUSTOMER CARE ON 30 MARCH 2012(FRIDAY) TO GET MY MICROWAVE SERVICED. THEY LOGGED MY CALL AND GAVE ME A COMPLAINT NO. 8555276. AND TOLD ME THAT MY PROBLEM WILL BE SOLVED WITHIN 24 HRS. I WAITED FOR 3 DAYS.THEN ON MONDAY AGAIN I CALLED THEM AFTER NOT GETTING ANY RESPONSE THEN THE CUSTOMER CARE EXECUTIVE GAVE ME TWO LOCAL NO.S. WHEN I CALLED THERE THEY TOLD ME WITHIN 24 HRS.ENGINEER WILL COME AND WILL SOLVE THE PROBLEM . MONDAY ALSO GONE AND TODAY IS TUESDAY WHEN I CALLED THEM THEY PUT MY CALL ON HOLD. TODAY I HAVE CALLED THEM ATLEAST 4- 5 TIMES. BUT AGAIN AND AGAIN I GOT NIL RESPONSE. THEN I CALLED CUSTOMER CARE AGAIN AND THEY GAVE ME NO. OF THE SERVICE EXECUTIVE MOHIT BAJAJ HE TOLD ME TO THAT IN 5 -10 MINS ENGINEER WILL CONTACT YOU BUT AGAIN NO RESPONSE. IFB IS RATED ONE OF THE BEST BRAND AND SERVICE IS SO POOR.
NOW PLEASE SUGGEST WHAT TO DO.

Dear Sir

I purchase this IFB Serena Sx model from Deekay electronics, Ghumar Mandi, Ludhiana on 31/12/11. Its main button for on/off is giving trouble. It gets automatically off while in running condition. I have tried calling IFB centre at[protected], but of no use as the phone is most of the time off or no body answers it. Kindly help.

Regards

Dr. Robin Brar

I am a proud customer of IFB washing machine for more than 10 to 15 years. I have a supremo model. This machine is being used regularly without any trouble and every year I get AMC in time, This year your company has refused to renew my A.MC saying that company has stopped it. I bought this machine for my elderly parents who are living alone and are happy with it, though there is no trouble with this machine. I can say proudly that not a single repair has been done on this machine for the last so many years since its purchase. B-----U----T
Now i cannot get them a new machine because of my circumstances.I can send you this machine as a token of gift as a showpiece with the remarks "A TROBLE FREE MACHINE OF A COSUMAR"
I know you will reply saying that we stopped this model. But sorry I cannot buy a new machine.and let it be goodwill gesture from a customer to a company with my name and address.


S.K.SHARMA
111-ANTRIKSHA APTS,
H-3 BLOCK,
VIKASPURI,
NEW DELHI-110018
TELE NO-[protected]
MOB-[protected]

IN AUG 2010 I (T.P.CHAMOLA) PURCHASED A TOP LOADING WASHING MACHINE. NOW I WANT TO EXTEND THE WARRANTY OF MY WASHING MACHINE BUT THE COMPANY IS SAYING THAT THEY GIVE THIS FACILITY ONLY FOR ONE MONTH FROM PURCHASE OF MACHINE. I ASK THE COMPANY THAT HOW CAN A PERSON DECIDE WITHIN ONE MONTH OF PURCHASE THAT HE SHOULD EXTEND WARRANTY OF MACHINE FOR ANOTHER PERIOD WHEN IT IS ALREADY IN WARRANTY FOR TWO YEARS. THIS FACILITY SHOULD BE GIVEN WHEN THE FIRST WARRANTY IS ABOUT TO EXPIRE. I REQUEST COMPANY MANAGEMENT TO THINK ABOUT THEIR LOYAL CUSTOMERS, AND DO FAVOUR.

purchased latest model of nptune dx dishwasher.after 45 days use its one of the operating push button switch gone bad.the the technician visited.the complaint was registered on 27 th january 2012 wide compaint no.8166508.inspite of contacting several ifb local executives(priya) the problem remains unsolved.the standerd answer is that they have recevied wrong spare part against there indent.they are not in position to give the spare part no.as they dont have the proper product manuel.i have offered to send my person to go to their goa office to collect the spare part.it is of no use.i fail to understand the very poor infrastructure of the company of storing the spare parts boasting (advertising for 10 yers spare part support) neputune dx dishwasher is 2011 launch of the company.

R/SIR
YOUR SERVICE NEVER VISITED TO THE CUSTOMER AAA CRACKS OCCURED ON THE TOP
SURFACE OF THE DISH WASHER AAA PURCHASED ON 23/01/2010 AAA PLEASE ENSURE
TO PROVIDE THE DUE SERVICE AND SOLUTION TO THE CRACKS OCCURED ON TOP SURFACE
AAA I BELIEVE STILL IT IS IN A WARRANTY/GUARANTEE PERIOD
THANKS
VINOD KUMAR
VILL AND POST BHERA TEH AMB DISTT UNA HP M.NO [protected]
E MAIL [protected]@in.com

I have purchased a top loading washingmeachine, make IFB model AW60-8062 (Sr.No.[protected] fully automatic washing meachine Dt[protected] at G.V.Audio Vision,Erode. After three washes the meachine makes ubnormalsound in the 'Spin and Rinse' mode. I have complaint to IFB customer care my complaint No.8363942 / 27 Feb. The Service Person was Came and attend the complaint and he told the 'Washing Drum Problem' replace the drum. I informed Customer Care And they told me send drum as quick as Possible, but still Iam not receive any messages from company. I think I lost my money (Invest the failiure model washing meachine from branded IFB company)

Hi All,

With reference to my order number 249515 made online on 29th February for a washing machine, I haven’t still got the delivery and to add to my woes, your customer care is pathetic with irresponsible behavior & attitude of your customer care executives. I’ve made numerous calls and complaints as well. Till now not even a single reply I’ve got from them. I’ve talked to all of your persons, be it Deblina, Padma, lohith and much more, but of no use.

If you want to retain your brand name, just do this for me. Monitor all the calls I’ve made from my landline phone +[protected] for the past one week, you’ll get to know the lethargic and irresponsible behavior of your customer care team. Also the complaints register on your website does not get any attention as well.

I'll advice consumers not to go for IFB products, just because of their worst customer service.

Thanks
Raj

Thanks for this great initiative from your end. I am in need of your help and would be thankful to you if you could help us.

My name is Rajesh Garg and we purchased IFB washing machine almost 2 years back. We have been facing lot of issues since last few months and logged several requests and followed endlessly (on phone/emails/request IDs logged as below with IFB customer care) with IFB customer care to get our IFB washing machine's recurring problem resolved:

1. Request ID: 6233946 dated 21st April, 2011
2. Request ID: 6399490 dated 21st May, 2011
3. Request ID: 6901791 dated 7th August, 2011
4. Request ID: 7350604 dated 9th Oct, 2011
5. Request ID: 7444753 dated 21st Oct, 2011

However, even after following up with several people at IFB office as well as customer care, the problem remains unattended/unresolved. I would like to put some facts to this issue again:

1. My machine has been giving problem since the month of March, 11 and several requests (as mentioned above in my mail) have been logged with customer care.
2. As soon as the machine went out of warranty, I was told that some parts have become faulty (including shockers). The problem has been same everytime when the request was logged that the washing machine stops intermittently while running and washing clothes. Everytime, the IFB engineer comes and tells us that there is no issue in the machine. In the 2nd last request (marked bold), the engineer told us that the parts are bad and it will take INR 7K to repair the machine which is worth INR 14K. I do not understand why we are being asked to pay for the parts which have been creating problems for almost 6 months now. Pls note that a part like shockers cannot go down on the day of machine going out of warranty. These should have been repaired under warranty when the requests were logged for the same recurring problem so many times.
3. I was also told that the PCB of the machine needs replacement and is additionally chargeable, however, just to inform you that the same is working fine after a small tweaking of setting in the washing machine by a person from a different service center.
4. The AMC of this machine was not taken despite asking for the same. This means that there was something seriously wrong somewhere with the customer service people.

Please note that I have been calling since last several days now and everytime I have been told that I will receive the call from IFB customer service. Nevertheless, I never received any call. However, when I wrote a mail to them stating that I will approach consumer forum, I finally received the call as follows:
1. Call from Ms. Deepika Yadav, IFB representative on 27th December, 11 stating and assuring that the machine will be repaired within a week as a special case free of cost accepting the lapses at IFB customer service end.
2. The same lady called again after a week stating that they would be charging for the repairs. I do not understand the change of stance again after a week.

This case shows that there is a complete lack of commitment for customers, cheating on account of the support executive who used to visit us everytime (during warranty) as well as some senior executives within IFB (who committed that the machine is being repaired within a week, but not done). It seems that there is a big nexus within IFB customer care who is involved in cheating customers during warranty period and then sending inflated bills for repairs and harass customers like us. I hope someone senior in IFB looks at such customer dissatisfaction and harassment at India as well as global level.

As a result of this, I have no option, but to approach your esteemed forum for help as these issues were deliberately neglected by IFB when the machine was in warranty.

My machine is under AMC SINCE 26/08/2011. This machine is not working since 15/02/2012. I have lodged several Complaints at local service centre phone no.[protected] and at your customer care[protected] but machine has not been repaired till today i.e.29/02/12. I get only assurances.
Can any one help me
K.V.S.CHAHAR
B-58 KESHAV KUNJ
PRATAP NAGAR
AGRA 282010 U.P.
e mail - chahar.[protected]@gmail.com

SIR, I BOUGHT IFB FRONT LOAD WASHING MACHINE FROM ELECTRONICS CHAIN " NEXT RETAIL SHOP" BILL NO 32802, DATE OF PURCHASE 29/09/2011. THE PRODUCT DETAIL IS MODEL DIGITAL 7KG DIRECT DRIVE. THE MACHINE MADE LOT OF NOISE WHILE RUNNING AND EVEN HAD TORN MANT CLOTHES. WE CONTACTED THE CUSTOMER CARE AND THE COMPLAINT WAS ATTENDED AND WE WERE SUGGESTED THAT LEVEL OF THE MACHINE IS NOT PROPER. IT NEEDS AN INSTALLATION STAND WHICH WE BOUGHT FROM THE COMPANY. STILL THERE IS NO CHANGE IN NOISE LEVEL AND MACHINE IS STILL TEARING EXPANSIVE CLOTHES. WE HAVE BEEN TOLD THAT THIS THE INHERENT PROBLEM WITH FRONT LOAD MACHINES.
I REQUEST THE COMPANY TO LOOK INTO THE MATTER URGENTLY AND CHANGE THE PRODUCT AS SOON AS POSSIBLE.

DR RAJIV GOYAL
726/8, PANCHKULA
HARYANA-134109
MOBILE [protected],[protected]

I am Harbhajan Singh and I am a resident of Ambala Cantt (Haryana). I have old IFB washing machine that I bought on 16th September 1998 through CSD from Goel Agencies ( which is Closed now), Ambala Cantt – Haryana. Model name is "IFB Supreme".



For the last 2 months, my machine is not working because the electrical part which drives the motor got damaged. I registered a complain at both Ambala Cantt and Ambala City office in November 2011.

The executive came to my house and check the faulty part and compelled me for EMI which I refused because of bad service. It is now more than a month that my complaint is still pending.



After that, several times I have called the IFB customer care at Ambala but no one took matter seriously. I unfortunately I missplaced the complaint number somewhere.



I request you to please take this matter seriously so that faulty part get replaced as soon as possible.

I had purchased a dishwasher machine from IFB on 10.10.2010 which functioned well until late 2011. Towards the end of 2011, the dishwasher started leaving stains on the utensils and the notice of which was brought to the attention of customer service department. The customer service department sent its technicians a few times but the problem could not be fixed. Upon escalating the problem further, they sent the technician to replace one of the parts of the dishwasher. Ever since the part is replaced, the machine has stopped working completely and isnt starting as well. It has been over 1 month, we have been trying to resolve this issue with IFB but they say that the machine was in working state when the technician visited us and delay the matter. The dish-washing machine is under 2 years warranty and I see no problem why the servicing could not be done.

I am looking to pursue this matter legally and I seek advice. Any help would be greatly appreciated.

Sir / Madam,

I am using IFB washing machine for the past 8 years and this time i am facing lots and lots of problem with the service agents who is covering our area (PERUNGUDI - CHENNAI). January 12th I made a complaint.. After so many phone calls (which caused me a lot) and shoutings, last THURSDAY (9/2/12) one person came very late and did not even open the machine asked me to try other options.. Next day i tried (FRIDAY) other options which did not work.. but till date no one showed up .. don't know what to do.. Help me out.. Agents no. is [protected].....

Inlet pipe is leaking. Thus the washing machine could not be used.
I have been urging the local service centre at Thanjavur, Tamilnadu state for the past one month. They give least attention to the complaint. I have been reminding them every three days personally.but of no use. I regret very much for such poor state of after sales service of your firm.

I had taken an AMC for Elena automatic washing machine of IFB on Dec 1st 2011. Unfortunately the machine started making lot of sound within 2 weeks and i asked the service representative to visit us. only after 2 weeks does the service guy come and tells me that some particular part has to be changed and is currently not available with them. Since then i have called the helpline no., the service centre's no., the area manager service's no. innumerable times but all in vain. the machine is dead now for more than 40 days and still no one has come to repair it.
The service centre is FREEZE INDIA ENGINEERS, SA ROAD, COCHIN-20. My receipt no. is 941 dt 01.12.11

I have a SENATOR washing machine under AMC. I have recently shifted to Goa from Delhi and I find the customer care in Goa to be pathetic. As long as payments for parts can be expected from me, there is attendance to compalints, otherwise nobody bothers. A complaint made on 25th jan, 2012 is still to be attended to till 07.2.12. I certainly will think twice in future before buying any IFB product and I strongly urge everybody else to do the same.

[protected]@gmail.com
B.Narasimharao
[protected]
Dear sir,
This is B. Narasimharao customer of IFB washing Machine Modal No Senetor 6Kg / Senator 6Kg Aqua SR No WTSTR 6Kg AquaB001673 Purchased on 1.1.2008 . on the name of Devaki Laxmi from TMC Tirupati .
On 19.1.2012 I visited your local service centre at Tirupati , made a complaint regarding leakage of water from the bottom of the machine, the service technician examined on 21.1.2012 and reported that the following are needs replacement , I have agreed for replacement. The repairs have been carried out by the by the technician. On 23.1.2011 I called the technician on cell no [protected] and informed the technician the leakage is not arrested and the water is leaking . he asked me to report in the service canter , I have called service and informed. Their i s no response from the service canter. Finally I have called customer care canter [protected] two i.e on 24 and 26 .1.2012 . the technician inspected and said this is a problem of drain pipe plumber to called for, I questioned what for, He said drain is blocked , the plumber called , plumber said the L bow is broken by the technician.
On 6.1.2012 the technician asked on phone he said he has replied recklessly . the same have reported to customer care at about 12.30 hrs. The customer care canter asked to contact Mr. Bharani Kumar, given the to solve the problem when contacted on the phone he said it is not his problem, he has visited my residence at about 15.30 hrs and started shouted on me, I said have come to me solve the problem he continued shouted with out seeing the problem, when he contusing shouting if you are not solving my problem I will go for justices. He said you can report the matter to Hume so ever you want, he said you can go to court of law, he said he will not care any body. He has behaved like a local rowdy, due to his shout entire apartment people came out started enquiry about the incidence, went with out attending the problem .
I hope the problem will be solved. We are not in a position use the machine even after spending Rs 3430/- .
Early attention appreciated
1. Folded hose pipe 1 No cost Rs 350/-
2. Rubber slave 1 no cost Rs 1000/-
3. Aqua filter 1No cost Rs 1800/-
4. Service charges cost Rs 280/-
Total Rs 3430/-