IFB Industries Complaints & Reviews

I purchased Elena DX 5.5 Kg washing machine vide Invoice No. SVP-1826 on[protected] from Sargam Electronics, Vikaspuri, New Delhi. On my specific query before purchasing the machine, I was told by the dealer that machine can be installed either permanently or temporarily using an adopter for which I will have to pay additional Rs 20/- only. In both cases the machine will be installed by the company representative free of charge. The machine was delivered the same day and company representative came on 31.12.2011 and announced that we have to buy an adopter and additional inlet pipe and pay Rs 394/-. He assured us that the machine will function properly thereafter. Since we had no choice we had to accept his decision. We paid the money and he hurriedly installed the machine and left saying that we can use it without any apprehensions. Very next day when we wanted to use the machine and opened the water tap only slightly, the adopter came out of the tap and the machine was not usable. Moreover no User Manual was found in the machine packing when it was opened by their representative and he assured us that same would be sent to us within 2 days.
Since 01 Jan 2012 we have been complaining to the company through the dealer i.e. Sargam Electronics Vikaspuri, New Delhi everyday but no one turned up. It is only today i.e. 11 Jan 2012 that a company representative came and announced that the adopter will not work here and a permanent fitting has to be done by a plumber to be arranged and paid for by us which is contrary to the initial commitment of the dealer that it will be done free of cost by the company. Our telephonic conversations with the service head of the company and the dealer have also not bore any results. Meanwhile we are unable to use the machine since installation and continue to remain without a User Manual. The dealer has not fulfilled his commitments and the Company has not installed the machine properly.
We are constrained to put this complaint and hope that both the Company and the Dealer will fulfill their commitments/ obligations forthwith and we will be provided with a User Manual without any further delay. Also the company needs to compensate us for rendering the machine unusable for us inspite of having made full payment, thus causing us ( Senior Citizens ) deep mental agony.

Hi Team,

I would like to bring it your notice that the hook of my Microwave Door was broken for which I had logged a complaint in IFB Customer Care. The executive visited my home and while changing the hook he caused further damage to the door by breaking the frame of the door. I have logged three complaints regarding the same thing with the IFB Customer Care Team but they are not changing it and not even replying back to my complaints. I have spoken number of times to the owner of the Customer Care Mr. Joshi and he always provides false commitments to me. This issue is pending with them for last 2 months.

The most irritating thing is that the team automatically closes the service request without completing the job and without even attending the customer complaints. Today again when I came to know that my previous complaint has been closed by the IFB Team, I have raised a new complaint with the complaint number : 8050264

I have spoken to Ms Shikha, Mr. Joshi and Mr. Sham regarding the same issue number of times but they hardly bother to attend my calls when I call them from my mobile number.

The Address of IFB Customer Care : Excellent Services, 538 /1 bhimnagar chowk , New railway road , Gurgaon .
Phone : [protected]
Mr. Joshi - [protected] ( Owner of the IFB Customer Care )
Mr Mohit - [protected] - Area Incharge

The model number of the microwave is 30SC3 and the product is under warranty.

My personal details are :
Customer Name : Sachin Mattoo
Address : S - 295 , Second Floor, Uppal's Southend, Sohna Road, Gurgaon - 122002
Mobile : +91-[protected]
Date Of Purchase : 21.07. 2011
Shop : Penon Digital World, DSS-47, Sector 5, HUDA Market, Gurgaon- 122001
Bill No - 704

I have submitted complained about my IFB oven on 3rd December 2011. After that day technician came to our home to check the problem and told that we will come to you again with the broken glass. But now its 11th January 2012. I always called them but no action has been taken from IFB team. Daily they forward the complains to their seniors, but no action yet. My Complain id is 7767349 registered at 3rd December, 2011. Its still open.

Dated 10th Jan 2012,

Dear All,

I had taken the AMC for my Microwave model # 23 SG1S, job no 7289523, serial # 2304/11/0670, AMC date from 5th Oct 2011 to 4th Oct 2013.

On 7th Oct 11, suddenly the microwave stopped heating for which i called the local service center, Delight services and they assured me that they will come n have a look at it.

After repeated calls alas on 12th Oct'11 I was told that the MCB panel is faulty and will take maximum 15 days to replace.

On 4th Nov '11, I was told to get a new complaint no as the previous once was closed in system.

Complaint # 7375913 was registered but till date i have been following up with the local service center, IFB service center, call center and other senior ppl nos which i was provided as escalations but they still dont have the part.

The global complaint email ID "[protected]@ifbglobal.com" bounced back and there is nobody from IFB to reply my feedback since 26th Dec 11 on their site.

IFB has pathetic service. I have requested them to return my AMC amount of 2,757/- since the last two weeks but there is no reply yet.

Can anyone suggest me the consumer court way, since thats the only option left?

Rgds,
Kalpana C

i baught a ifb microwave model 30SRC-1 in the month of aug-2011. the microwave door is not open and i lodged a complaint on 2nd of jan-2012 vide complaint no 7978175.
but unfortunately there is no response from your side.

kindly look into the matter and do what is necessary.

regards

atul sharma
h. n. 733 1st floor
phase-10 ,mohali
id--- [protected]@gmail.com
mob no [protected]

I Purchaised SERENA Fully Automatic washing Machine about 2 years back from Purushottam Enterprises, Nellore .for the last one month the machine is not taking soap powder and inthis regard already fild the complient through online but i got no response .pl provide immediate service

V.Akila
Advocate
[protected]
Nellore

I have bought an microwave from Grate eastern trading company (khadina more , chinsurah) on 25th Dec 2011 but still demonstration of that material is not given. So we can not use this. I also called them for a number of time but they are not entertaining me. I paid the whole money in cash. Please look into the matter as soon as possible.

TO
M/S IFB

I have been facing problem in IFB washing machine since long.Despite of 2 years AMC it is not being attended.Now we are fed up of your complaint redressal mechanism.Before Diwali service boy has been intimating to rectify the fault but till date it has not been attended.what is the fun of buying such expensive m/c if service can not be provided after wards.also check how many times they have given us service after 2 year AMC.
kindly ensure to get it rectified at the earliest failing which we have to take the legal course of action.

ANITA BHARDWAJ
[protected]
HOME:[protected]
[protected]@rediffmail.com

Washing Machine Semi automatic serviced for Pump Motor , MCB and adaptor after paying Rs : 2380 , 3480 and 250 ( Bill no : 072 dt : 21/12/11 ) along with Anual maintenance contract for duration 18 month for Rs : 3890 + Tax 14 % + 3 %

On 23/12/11 Door of the washing machine was removed for by service man for not working properly with-out even cross verifying for availability of door sensor and committed verbally to correct the same with in 24 hrs since the machine fall under AMC.

but No responce from last 26/12/11 over the land line as well as mobile.

Our usage per day in weight for washing is 12 to 13 kgs ( 3 to 4 times with one load of 4 to 4.5 kgs )

Attached is Agents bill. ( M/s Sea Gram's Service )

Sir

I Purchase aIFB Washing Machine (IFB WM/FLT ELENA DX(5.5KG)) on 16 Oct 2011 from SHYAM LAL KRISHNAN LAL (Distributer - Wholesale) Sadar Bazar, Delhi Cantt.

Since purchase I calling customer care no. [protected] on an interval of 3-4 days for demonstration & Installation visit. I was given authorised person's no. +91 [protected] (Mr Alok Katiyar) & Mr Bavni Saini (M) No. +91 [protected]. I requested them many times for a visit to give a demo how to use the Machine. But till date nobody has visited the address. It is requested to guide the cocnern person to visite the site at least to make the customer satisfy just by a demo. we don't expect more from IFB in future.


Sunil Kumar
[protected]

Adress- Vill.- Mundiya Khera Post- Hamindpur Teh- Behror Dist.- Alwar (Rajasthan)
Mob. No. [protected], [protected], [protected]

I have purchased IFB convenction Model IFB/30 SRCI under Bill No. 2186 amounting to Rs. 14500/- from Dev Raj & Sons Kotwali Bazar Hoshiarpur on[protected]. Product is faulty & under Warranty for three years. We have used this product only for three to four times only. We complaint against this to the company/Dealer, technician of this Hoshiarpur District attended after two to three remindings but failed to rectify this product i.e. 30 SRCI Convection and said all the products have same problem. Then we lodged a complaint on IFB CARE No.[protected] on[protected] lodged under complaint No. 7928122. Till date no response we are getting. We are reminding IFB CARE daily today on[protected] again reminded they told us we have forwarded your complaint to the concerned section and gave us a Tf. No.[protected] to contact. When I dial this telephone No. no one was attending. then again I got IFB CARE he gave an other Mobile No. [protected], again the same result no one attended this number at 1445 Hrs on[protected]. Then again I dial[protected] one lady attended my phone and told me that we have no complaint for your product and said give me complaint No. I gave him complaint No. 7928122. Then he gave me another Cell No [protected] & said me i forward your complaint to Hoshiarpur. I contact on Cell No. [protected] Mr Tiwari attended and said me i have no such complaint of your product.

This is the fate of the consumer. How I am harrassing by the IFB company. They are not hearing our voice. I want two things first the compensation of this harrasment. Secondaly, Now I am not interested to have a such type of head ache in my house. So remove this product /head ache from my house immediately & refund the money with interest.

Harit Sharma
Cell No. +[protected]
B-13/329, Katcha Toba
Hoshiarpur 146 001.

Presently residing at : St # 01, Saroop Nagar, Nr. Blanket Factory, Rahimpur Road, Hoshiarpur - 146 001.

HI.
THIS IS NARAYANAN. I BOUGHT AN IFB WASHING MACHINE SENORITA MODEL ON JANUARY 24TH 2010. THE WASHING MACHINE IS IN REPAIR SINCE NOVEMBER 24TH 2011. I CALLED AND COMPLAINED TO THE DEALER FROM WHOM I BOUGHT THE WASHING MACHINE. HE GAVE ME THE SERVICEMEN' S PHONE NUMBER. I CALLED THE PERSON HE CAME AND SAID THAT THE WASHING MACHINE'S HEATER IS REPAIR. HE SAID IT WILL TAKE 1WEEK AND ONCE THE SPARE PARTS COMES FROM THE COMPANY I SHALL COME AND CHANGE THE PARTS. WE KEPT ON CALLING HIM.BUT HE SAYS THE SPARES SHOULD COME FROM GOA. I DONT KNOW HOW LONG IT WILL TAKE THE SPARES TO REACH MY PLACE FROM GOA. I JUST WANT TO KNOW WHEN THEY ARE UNABLE TO REPAIR THEIR PRODUCTS WHY THE HELL THEY ARE GIVING THE DEALERSHIP IN SUCH PLACES...... I DONT KNOW HOW LONG THEY ARE GOING TO TAKE TO REPAIR MY MACHINE.....

Dear Sir

I have purchased New IFB washing machine senetor model From M/S SHARPTRONICS Vide invoice no 42564 dt 14.08.2011.
After installation we have following problem in a week time leakage .
01, Leakage problem service engineer came and dismadled full machine and serviced.
02, 3rd week machine vibration and it was traveling from one room to another room then technician came and serviced .
03, Heater not working not rectified.
04, After that simultaneously on off switch not working.

I have filled more than 100 complaints in call center no use. Contacted local service manager and explained full story and requested for replacement.
The Inefficient manager he sujusted me to File a suit against IFB Washing machine but replacement is not possiable . Please take necessary action to replace the machine.
After purchasing a new machine within 3 months we have used only 10 times and past 1 and half months total machine is dead , please see the quality of the machine they manufacturer.

Awaiting for your quick action.

Rgds
Nallathambi.T
T.12 , Kovaipudur.
Coimbatore - 42
[protected]
[protected].

I am an IFB customer.........using front load washing machine for more than 4 years. Initially i had to struggle a lot to avail the AMC of the washing machine. I have been availing the AMC through out. In the month of december I had a problem with machine. I got a complaint registered and the service engineer came and changed the part and went away. After couple of days the service engineer give's me a call and says that I have to pay Rs. 770...................the cost of the part changed. Why ?// - because AMC of the machine got expired in on 31st Aug'2011. Surprisingly........I didn't received any call from company saying that my AMC has expired and is due for renewal.

My question is - IFB being a multinational company and claim that they honor and understand customer needs..................don't they have simple system to track the AMC expiry date's of all customer's (who so ever has availed). Customer can miss the dates with a belief that company is their to remind them ( as IFB claims to be more service oriented company and normally it happens in most of the service oriented companies). There are service centre's dedicated to respective zones and clusters. They must be having a data base of thier customers alongwith AMC expiry dates. They can give call to remind renewal of AMC. Other companies do so. But no body called and informed me about the renewal.

Eventually I called the service engineer and paid him through cheque. Again after couple of days i got a call from the service engineer saying that - I have to pay in cash rather than cheque. He has been following me for the same for past couple of days. My question is -

1. If IFB is talking about customer service orientation...blah.blah.....blah, (from the above example I dont see any customer service part being imparted properly), where is it in my case ? Or IFB should clearly mention in a letter that.......................... we dont have a system of reminding customer's about the renewal.
2. Why I should not pay through cheque ? Why service centre is (AEON - ghaziabad) not accepting cheque? Why they are dmanding cash ?

The above incident clearly indicates that IFB is not service oriented and it is ONE OF THE companies which has entered into market to sell its product by false promises.

So - before purchasing IFB product, Please be careful as they are not service oriented. You have to maintain your own status report.

With best wishes
K.Balakrishna
[protected]

Dear Sir,

I had purchased washing machine model no. AW6563 on 20th October 2010 from M/s Pankaj Electronics, 9 DAV School Building, Main Road Green Park, New Del hi 110016, vide Invoice No. 9387 dated 20/10/2010, Delhi. Machine started giving grinding noise in the month of June 2011. I immediately requested your customer care centre to repair the same. Since June 2011 till date six times service centre mechanics have come and replaced (A) Axle, (B) Springs three times of different models but never fixed springs of the machine? The problem stands as it is till date. The details of complaint numbers are given below:

1. 613415 dated 15th June 2011
2. 6630060 dated 28th June 2011
3. 6655150 dated 2nd July 2011
4. 5691501 dated 18th August 2011
5. 7005136 dated 22th August 2011
6. 7469063 dated 28th October 2011
7. 7469053 dated 5th December 2011
8. 7469053 dated 13th December 2011

I therefore request you to please refund the money or replace machine with a new machine immediately as this machine is defective. Please inform your action taken immediately.

Thaking you,

Yours sincerely,

Mr. P. C. Jain
65 Jain Mandir
Near Shivaji Stadium,
New Delhi 110001

I have purchased a fully Automatic Front load washing machine Model Serena Sx 5.5 Kg(IFB Brand) on 10/12/11 through a dealer M/s Penon Digital World ,Sector-5,Gurgaon vide cash memo No-073835 dt.10/12/11,Rs.20,500/- but unfortunately same day when it delivered at my house and when I opened the box,It seems as used and heavy scratches on the top as well as on door of drum.For this I complaint to Dealer,Customer Centre,Gurgaon and Area Manager Mr.Surender Bhardwaj.But very sorry to say that after several call to Mr.Bhardwaj he pick the mobile by mistake and when I brief the matter,he offer that he will change the top of the machine but I refuse the proposal and insist for replace the unused machine.for this he told that you have not purchased the whole company and they will not liable for this.Even Mr.Bhardwaj used abused language and misbehaved with me which I recorded in my mobile phone.I never aspect that such a Multinational company having low standard marketing executive ,who don't know how to attend the consumers and customers.
Kindly look into the matter and replace my machine as early as possible and punish the staff which involve in the supply of defective piece to me and give the charge sheet to Irresponsible executive of Area Manager as Mr.Surender Bhardwaj.

Looking forward for satisfactory action.

Regards,
Arun Mathur
Sr.Manager(Tech. & Mktg deptt)
H.No.-829,Sec-5,Gurgaon (HR.)
[protected]
[protected]@rediffmail.com

Sir,
We purchased a washing machine on13/12/2008. As it was leaking we made coplaint on6/9/2011. after two months one boy cme and replaced the tub hose and collected Rs.500/- for which there was no bill or noreceipt. He told it should not be run immediately. The next day when switched on it was not running. again complaints and phone calls . Then one fellow came and replaced the common PCB. and charged Rs.1000/- After that it started ,leasking again. It seems that fellow did'nt fitted the tub hose properly. we made repeated complaints but to no avail. so far nobody turned up .If IFB do not have technicians to attend repairs why they sell their products. One technician says we donot have time to attenddemo of new machines and there is no time to attend rep[airs. If we contact consumer care section, they give phone numbers of customer care office at Pollachi which do not exist. I request to ask them to attend repairs otherwise stop selling machines in and arround Pollahi.
yOURS SINCERELY


P.CHELLAMUTHU,
20VKS LAYOUT,POLLACHI-6420022

No: SAK/12/111 Dt: 14.12.11

Dear Sirs,

Sub: nonredressal of comolaint inspite of several reminders.
Ref: complaint no: 6010865 Dt: 05.03.11
customer ID: 2741390

I bought an IFB washing machine from Exult Agency Private Ltd(Unit - JOY electronics), 39/37A, G.T.Road, Parbirhata, Burdwan. Ph:[protected] / 2542309). e-mail: [protected]@gmail.com on April 01, 2009. Thereafter owing to unbearable sound I complained verbally to Joy Electronics. Finding no response I complained to Sanjay Sharma of Durgapur, who were to give the maintenance service as informed to us by the person who came to commission our machine on April 03, 2009.

Sri. Sanjay Sharma never made any arrangement to attend my washing machine. So finally I found the customerservice number from the manual and registered my complaint on March 05, 2011. Again I was referred to Sanjay Sharma by customerservice. As M/s.Sanjay Sharma did not respond favourably so the customer servive then gave another contact no. for Kolkata[protected] . The Kolkata centre gave several numbers none of whom did response favourably. Finally one madam named Preety was available on Sanjay Sharma's Centre([protected]). I conveyed the details of my machine problem and also the the customerservice guidance regarding their attending our complaint. She agreed to send some staff very soon. A team was sent for inspection. Nothing much really happened within the next couple of weeks, moreover Sanjay Sharma's phone was never atteneded to any calls actuated from my end.
This time the Kolkata Centre directed me to call Mr. Arup Goyal, who assured me every assistance. He also assured me that rectification would be done free of cost as my complaint was within the warranty period. He asked me to call Mr. Avik Bhattacharjee service incharge at Burdwan. Mr. Avik Bhattacharjee kept promising to send his staff very soon, and that presently they were not available then. Finally his staff did come but for inspection only. Again on reminders he made several excuses that staff not available, or he was out of station, or he would attend the next week. This dilly-dally continued for several weeks. Finally I called Mr.Arup Goyal who wanted to know what was keeping Avik from attending machine. He released the required tumbler/drum and associated spares and sent to Avik Bhattarjee for rectification of my machine. The same were brought in at my residence. However could not be installed for want of some special screws. So they took away the spares brought along with them.
Mr.Avik Bhattacharjee gave me an offer to rectify the machine on consideration of some money. Again I communicated the same to Mr.Arup Goyal, who assured that I was not required to cough up any money. However, Mr. Avik could never arrange for the screw and I too stopped calling. As all appeared to be farce and hoping against hope.
In all I remember 4 inspections took place but no rectification measure was ever taken.
The last time I communicated with Mr. Arup Goyal on December 9,'11. He too appeared to forget the previous scenerio, and said I am required to pay Rs. 6000/- for my second compalint was registered in August'11. So now I have understood the game plan of these people, who were only time passing with me.
I have decided to go to Consumer forum for redressal of my grievance. And as a last reminder I am conveying you my position before going to consumer forum. Hope you will act favourably to either repay me the entite amount or replace the defective machine, considering the difficulties faced by me.

yours faithfully.
S.A.Karim
Burdwan.

we didn't give any demo..we want immediately demo how to use we have call them no respond u must take action service was sooo bad in rajahmundry
model number : sx 5.5kg

i filed a complaint against my microwave on 20 th nov or 21 st nov. The tecnician came to my house on 24 th nov n told me that the megacavity i.e. the heating device is not working and the bulb has fused. since my microwave is under 3 year warranty and only 2 years have expired the megacavity will be replaced free of cost and the bulb will be charged at 258 Rs. with a service charge of 167Rs.

I agreed to the conditions and asked him when will this be finally repaired.

He advised in a day or two the same shall be done.

10 days passed by approx. and i did not hear from IFB i complained again in the call center and they told me i will hear soon from an IFB tecnician.

again a week approx. has passed and nobody has come to attend my complaint.

my complaint no. is 7670395 and my customer id is 1241133.

i purchased the microwave on 15.12.09 from Mahajan electronics New Delhi under bill no. 24285.

please advise when will my complaint be heard.