IFB Industries Complaints & Reviews

Dear Sir/Madam
I purchased a ifb top loading washing M/C aw 7233 in oct 2011 from company authorized dealer M/S bhagwati electronics bhiwani..since its installation it was not working properly. In nov. 2011 it was replaced. But in the new replaced M/C also has problem. This M/C removes the hook & bukels from trouser/Skirts since its installation in this regard complaints were made many a times,every time a mechanic/Engg visits & assure this will not happen next time but in vain. Now buzzer is not working & M/C is making noise while spinning. Complaints were made on customer-care as per detail given below

date complaint no

21/09/2012 . 10115821,
25/09/[protected]
26/09/[protected]
18/10/[protected]
20/10/[protected]

in this matter I posted e-mails on 23/09/12 , 25/09/12 , 26/09/12, 27/09/12 in response to these complaints M/C was inspected by local service engg. On 28/09/12 & he replied M/C is dead. On 29/09/12, service engg. Carried the M/C to service center & returned it on 04/10/12 with remarks that it is repaired, but at that time buzzer was not working ,service engg. Assured it will be replaced shortly.

I once again contacted haryana office karnal on 15/10/12 & since than I am contacting but only assurance was given but nothing done.

Since 17/10/12, I have been contacting mr. Mathur (rsm chandigarh) on his mobile no [protected] & through e-mail for 15 times but except standard answer he is looking into the matter & it will be replaced/Repaired very shortly but nothing has been done till today & we are facing the same problems as before in M/C like

1.It removes the hook & bukels.

2. It is making noise while spinning.

3. Buzzer is not working.

I would like to share due to design problem in the m/c, m/c removes the hook & bukels from trouser/skirts the company has recall this model from its showroom & stopped new production.

Hence my problem can be solved only by replacing my m/c with new model.

Thanks

with regards

Rajeev Sardana
24-A,Jagat Colony Bhiwani,(Haryana)
[protected]

Hi,

My name is Raghavendra Prasad and this is regarding to the AMC issues that I am facing for my IFB washing machine.

Recently I noticed a crack started developing on the outer door frame and lodged a complaint 9797093 with IFB for replacement. IFB Technician (Vijay [protected]) on checking told me that it is a Plastic item and cannot be replaced under AMC.

I asked him to go through the AMC contract, as there was nowhere mentioned that Plastic Items where not be covered under this AMC. But he was adamant that this part is not covered under AMC.

I would like to highlight that, while taking AMC; I was told that only rubber items will not be covered under it. But during attending complaint, I have been told that plastic items too are not covered it. I would also like to emphasize that there is no terms & conditions mentioned against replacement of plastic items in AMC.

So, I would request you to interfere in this issue and grant me this part under AMC.

If no action, is taken I have to approach the consumer court to sort out this issue.

Below are the details.

Customer ID : 943142
Customer Name : Obalaraju B N(My Father)
Complaint number: 9797093
Franchisee Name: SSP
Model : IFB Digital 7 KG
Mobile: [protected]
Email: raghavendraprasad.b.[protected]@gmail.com

Thanks and regards,
Raghavendra Prasad B O

We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.

We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.

After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.

Dear sir/ma'am,
I had applied for PGDBO course as my elder sister is working with ICICI bank IFBI degraded me from PGDBO to HDBFS. IFBI promised me that the differential amount would be refunded to me, but last time the cheque i had received had been dishonoured . I had been promised that i would receive the amount in 1 month's time it's been 2 montns till date i have not received yet.Please confirm the same and help me in getting the refund.
Kindly revert for the same as soon as you can do so. Hope you will take some necessary action.


Regards,
Dipika Kandari

I purchased a fully automatic washing from IFB in Dec 2011.On August 16,2012 the machine stoped working so I lodged a complaint on 17Aug.The technician came on 18th and told that the machine will be repaired within 5 days.For the next two months the harrasment I met from IFB people is not explainable.It was only after I sent a notice to their head office at Calcutta warning them of going to the consumer court that the machine was repaired.The machine was under warranty.
So I request all the consumers against buying IFB products.Their service as well as the products are very inferior in quality.

Even after repeated complaints to IFB customer care, no one turns up for the service call. The previous complaint number was closed even without making a visit.
Complaint reference number: 10195997
When I had to take AMC, then it gets done in minutes but when it is a complaint service call no one turns up although customer care promises to attend within 24 hours. This is disgusting.
AMC no. 256519

I have an IFB dishwasher that has been causing problems since the beginning of the year. It has been fixed a few times and I got the annual maintenance contract on 14/1/2012.

On September 21st, 2012, I registered a complaint that my dishwasher wasn’t working. I called several times to follow up on the same. Every time I talked, the IFB representative was polite and said someone will call within 24 hours – but alas, no one did.

On October 23rd, 2012, I was given a different complaint number by the representative. The earlier one had been magically resolved – even though I never got any repair person come home! Again, I have been calling repeatedly to find out the status of the complaint – but to no avail.

I am also being told that I should contact the service center directly at other numbers: Franchisee owner (Nagasai): [protected] and Dasbagir: [protected]. First, I don’t know why I should call them directly since IFB is supposed to do this. In any case, I called them repeatedly – but their phone either seems to be turned off or busy.

In the meantime, my dishwasher has been in a non-working condition for over 2 months now. And remember, I paid for the annual maintenance contract which I don’t see the value of – at all.

Can you please forward this to the right person in IFB so I can get the right service ASAP? My customer id is 572711.

The drain pipe of our IFB Dishwasher has failed and not functioning for the last ten days. In spite of repeated complaints to the concerned service provider and the service section of the company, they are not in a position to replace the simple drain hose and make the machine ready. It is pathetic service from the company. I don't recommend any IFB products to anyone in spite of their brand value and superior technology.

@IFBAppliances : is the worst brand with pathetic service.
I Won't recommend any1 to go with this brand.
These guys r selling piece of scrap/junk and charging us so much.

Pathetic service support...Its been more than 2 months now since we are requesting them to send some engineer to check the problem with the Washing M/C(Scrap)....and since then no1 have visited.
Have purchased the scrap only 8 months back and been out of order 2wice since then.
These guys r not having even simple parts with them to replace.
Please Please Please guys....Please don't purchase anything from IFB.
The quality of each product is very very bad...and the worst thing is their engineer will not take pain to even visit your house...they hardly care. Moreover they don't even have the components/parts to replace.

Recommended not to waste your hard earned money to purchase the scrap/junk from them...its better to wash by your hand but not waste ur money in investing in IFB(selling junk to you).

Hi Team,

We have recently purchased a dishwasher from IFB. It was delivered in 2 days, on third day IFB service person came to demo it. He sold Rs9000/- worth products of IFB (like detergents, salts etc...), switched on the machine and left. The machine never stopped, though the timer shows 64 mins left it continued to run for more than 2 hours. We called the service center again, after a chain of calls the person appeared after 2 days and confirmed there is an issue with the machine and left. Next day he confirmed we will get a replacement. Its been 5 days after that we didn't get the replacement and the service center folks stopped picking the calls.

I would request the top management to settle the issue as soon as possible and earnestly request to get rid of these lazy .

Regards,
Aditya

washing machine door is not close properly and water not drained after wash and after spin cloths are with soap water to be attended ( My AMC recept No: 20831
My ID us 3561964 I have given a complained regarding washing machine heater and drain line leaking on24/9/2012 C.No 958006and they send one technician he attended but heater is always on line. I did descaling as per technician advice . I informed the concern person and I give one more complied on 10/10/2012 C.No 9681302 he came and he changed the thermostat and door lock but door lock is not properly locking.At the same time after washing soap water is not darning and after spinning water is inside the machine and cloth is not dried
this fault attended by SHRI KAILASH ENTERPRISES ,New No2 Lameck steet, janaki Nagar, valasaravakkam,channai-87 PhNo[protected] please do the need full to attend the machine properly

I have purchased Top loaded Automatic washing machine model AW7201RB at Rohini /Delhi on 13.07.2012 .After one month the steel drum is scratching the sides and stopped suddenly After my complaint One representative (phone No [protected]) visited and decides to change the four RODs connecting the drum.he has replaced the rods and the Noise was reduced to some extent He has not made any invoice,Job cards or any statement..

Now at Oct Excessive Noice is cumming and taking less water during the Rinse My complaint No. is 10146447 .there is No response from IFB since 20 days I am not satisfied with the machine and service.

S.Sivaji
B-28,delhi citizen Apartment Sec-13 Rohini Delhi-85
[protected]

I purchased a W/M ERGO 6.5 KG from IBF company at 29/11/2011.
W/M is not working well till the time we purchased.
We complaint about it many times in the company( complaint no.[protected], other complaints no.- 4465135,7796837,7858411) even i regestred online complaint at companies site. They send their engineers one or two times and they console us your complaint is take into consideration and all. But no one has concerned from companies side. We purchased a machine for our benefit purpose after spending lot of amount from my savings.
But still it has no use.
I came here because i expect justice from your side.
Please help us to get true jusice from “IFB” company product which we purchased.
I am great full too you.
Thanking YOU
Sunita Garg

I am very sorry to bring the fact of IFB authorised dealer TRINITY ENTERPRIUSES, KACHARKANAHALLI BANGALORE whom i have an amc from 15.9.2012 for 12 months. My complaint no. 9537136 dt 13.9.12 Mr Petere who visited my house requested me to go in for AMC hence obeying him i had given a cheque bearing no.296519 dt 15.9.12 issued on amanath co-operative bank, bangalore. Right from 15th day i.e. 30.9.12 of AMC i am going on requesting for deputing IFB personnel for repairs, it is surprised to see that the authorised service agent M/S TRINITY ENTERPRISES are least bothered even to take a call. I am made to run from morning till evening for the past 18 daysto talk to mr peter. Hardly he spoke 2-3 times and requested that by evening of that day 6 p.m their service personnel will surely attend and will the machine in working condition. I am fed up with their indecent behaviour. I request for refund of my AMC amoutn of Rs.2335/- plus one mr shankar service personnel just visited to know the fault and collected Rs.250/- and said in 1-2 days he will replace the part and to pay again Rs.250/- after attending the fault. Till today i.e. 18.10.[protected] hrs) no one has attended my call to nos.[protected] Trinity enterprises, Mr peter - [protected], [protected], Mr shankar- [protected], Mr Shashi [protected]. Please help me to get back my money, which i have waqsted and also taken pain in calling the whole day leaving my work and my wasting my precious time in justing calling but no response. Such irresponsible dealers of great IFB to be punished and their agfency contract is to be blacklisted immediately, so that the customers need not be put into trouble.

HASEENA BEGUM, NO.1170, 19TH CROSS, 3RD BLOCK, 1ST STAGE, HBR LAYOUT, BANGALORE 560 043.
CONTACT NO.+[protected]/[protected]

I have purchased ifb washing machine diva machine serial number002476 paid amount rs1606 on service contact number 6116 anual maintainance contract customer number 2926016

I have complained on 6th july 2012 that machine not working under complaint number10031771
Till september they didnot solve my problum and they said they closed the complaint with out solving my problum

Again i complained on 29th september as a fresh and paid anual maintainance amount rs1849
To day 16th october 2012 they are not responding properly and when ever we contact to help line numbers
They are saying problum will be solved in just 48 hours in just words.
They are not solving consumer problums.
I was desperated about ifb service and their neglegent bahhaviour.
After spending lot of money to purchage washing machine and anual maintainance contract if we are
Unable to get service what we have to do.
Kindly solve my problem
My mail id: [protected]@yahoo.in
Phone (0091) [protected]

I have raised a complaint for some issue with my IFB Mircowave oven on 5th Sept 2012. Executive came and taken 1 part from my oven on 8th Sept, since then I am waiting for someone to come and fix the issue. I have called 10-15 times to IFB customer care and 20+ times to the franchise to fix the issue. Everytime they commit to fix it by 24 hours and never turned up. Infact I have updated my complaint to their website and no update even after that. I am providing all the details of my complaint.

Complaint No: 9500046
IFB Customer care no: [protected]
Franchise Name: Hari Nidhi Enterprises
[protected], [protected], [protected]

No after sales service in last 4 years. 2 years of warranty period and 2 years of AMC. In AMC period no mandatory service is done. Major confusion between service centre and call center. My complaint is pending since 14th Sept'12. Most unhappy. Total disaster management. company has taken consumers for guaranteed. Not good for the company.

Complain number: 9571163
Customer id :3559302
Call registered on 20 Sep 2012 @ 06:13 p.m.

I brought a IFB washing machine and I m still in warranty period. Now my machine s not working. I have registered complaints several times. Poor response from customer service side. I spoke ti all higher authorities, and no one is responding properly. I gone to franchise several times. They are telling that they don't have spare parts to replace. It's really disappointing. After couple of months of struggle I repaired in private at my own cost. People please aware. Poor services in IFB. Don't buy.

--
M. Srinivasan
[protected]

A complain has been registered on 6/10/2012 morning 10.00 am ( No 9660366) about not working of the washing machine and i was given assurance that within 48 hrs it will be solved. No body attended till this time 09/10/2012 night 10 pm . Today morning i called up but has been told that server is down,

Sir,

I bought IFB Senorita DX Washing Machine in May 2010. Ever since commissioning of this machine i have had a series of defects in my washing machine. At times i have felt like throwing this machine, as i had to do the washing myself.

The machine had problem in its drain system followed by NTC Thermal Unit in 2010.
The problem persisted and no customer care engineer could identify the exact problem.

My heating functions never worked at all. The heating element was changed twice and still the problem continued.

This year i had problems from March 2012, the machine stops half way and i have to restart entire cycle again. I have wasted some (kilograms) of washing powder because of this.

The machine started making noise, waking up the entire colony as if an helicopter had landed on my house.

I am completely upset and disappointed by the service of IFB and they are yet to resolve my complaint.

I have made some hundred calls to Customer Care and i get an answer that the issue has been accorded high priority.

A service engineer turned up in my home after 100 calls and three months (i hope this is what IFB meant as high priority)...

IFB is yet to resolve my problems and now my machine does not wash only. Every function stops in the beginning flushing all my detergent in drain...

Please help me. I have no option to throw this machine now. Machine is still in warranty and two years of warranty left now..