IFB Industries Complaints & Reviews

I had logged in a complaint with your call centre on sun 02 sep 12 @ around 1600 hrs reg water seeping out from the washing machine when i had run a load on sat 01 sep nite. The problem persisted and i had to mop the water manually all thru the nite of sat and thru sun afternoon too.

Complaint was regd. With ms sowjaenya on sun as stated above vide complaint no[protected] customer id - 435458. My sister ms phirooza siganporia was expressly told that the complaint would be attended to mon 03 sep 12 by around 12 noon. As we are working people we had to take leave for the same. When we called neo services # 32992272 / 65182272 we were informed that someone would attend to the same by 1400 hrs. As one has normally experienced innumerable calls were made and had spoken to yogesh and were informed that santosh would be attending the same. It would be of interest to note that when i called at around 1627 hrs when there was a heavy downpour from the morn all thru the day i am being assured all the time that the said person santosh would visit soon. Am told by yogesh on the phone that he is on tardeo area. When santosh does call up it seems he is attending to a complaint in gowalia tank area.

Anyways he shows up all drenched without even an umbrella and says that he would visit the next day with spares at 1300 - tue 04 sep (Parts need to be changed - pump and pipe - cost breakup given as inr 2750/- pump n inr 450/- pipe change. He has been expressly told that there is a meeting scheduled with a client at 1400 hrs so work would have to be finished and he would have to be out of the house.

Come tue 04 sep there is no sign of him till 1325 hrs and so when i called neo services @ 1327 hours i speak to hemlata who tells me that she would be able to attend to the complaint on wed 05 sep - is one supposed to just take leave from one's work and not be informed - she says she needs to speak to her seniors and will revert - i call back at 1401 hrs and same will revert - i have made about 17 calls and becoz they have my calling no they do not even bother to pick up the phone - this just speaks volumes of your franchise's service attitude and reflects on the state of affairs - i have been given her mobile no [protected] by your call centre on sun - when i finally call on that she answers and then says she will get back and then does not answer the cell at all after that.

I got back on the call centre line and am told that they are located in hyd but the person ms gayatri was helpful and said that some how the complaint will be attended to by the end of today

I want to voice the fact the i have entered into contracts for the service of the same machine but the service time is pathetic - one has to call for over 15 days - why do we get into a contract - for you to earn interest and make fools of customers??? We are all working people and can't keep on taking leave for frivolous reasons to get complaints attended to.

Seems to me that people do not take the time to express their dissatisfaction on the service offered by your franchises. - don't give advt's in the papers that you are able to service when expressly the same cannot even by followed.

Need to know what action you are going to take against neo services for blatant violations of not attending to customers - not even answering the phones in their office

Whilst i am speaking to hemlata i would like to add that there is a senior person in the office as i could hear his background instructions - suggest strict action by taken against the franchise for breach in service.

Hoping that this mail does not go unattended to and notify me of action taken against the franchise



Ms mahrukh siganporia

44 aderbad, n. S. Patkar marg
Mumbai 400 007
[protected]
Mail id - [protected]@yahoo.com

Hi,

I bought a IFB fully automatic washing machine from QRS pattom on[protected], till now i didn't get even a call from IFB service centre for demo. i have been waiting for the demo for the past 9 days and we where instructed by the QRS team not to open the packing and after demo only we will be entitled for warranty. Its really pathetic.

Hi,
I had purchase IFB microwave by your company in Aug-2009 after got recommanded from my friends that this is only company that values his customers but after purchase of only 1 month there was problem in my microwave and i had logged the complaint which was attended by IFB engineer and its fuse was got detached( As informed us by the engineer) but after 1 year some of the buttons of the keypad was not working for which i had again logged the compalint which was attended by IFB engineer and told us to replace it but as my financial condition was not allowed i try to manage somehow but again in aug-2012 keypad was completely damaged and that time i have no other option but to get the same replaced and again 3rd time on 18-aug-2012 i logged the complaint for that i was charged RS 735 but again after 2 days microwave stopped heating for that again 4th time i logged complaint but this time it was told to us that its heating instrument was damaged which costs us around RS 2400 which was shocking for me as my financial condition not allowed me to get the same replaced also IFB engineer told me that Heating instrument was damaged as its fuse was not working which was earlier removed by engineer in warranty period.
kindly help me with the solution as i feel cheated from such great and prestigious organisation
waiting for a favouable response

Regards
Akhil Gupta
[protected]

I have purchase IFB washing machine after installing on that day onwards the machine was not working and the machine was alredy used the machine drum was rust , after that another machine replaced but this machine also same problem , still they are not replace machine , IFB employ proply not responding , very worst service IFB company,

Regards,

K.Subash,
ph:[protected].

sir, my washing machine is running heavily. i tried the customer care center telephone but there was no answer. please look at the matter as soon as possible.

We bought IFB Senorita Sx 6kg Washing machine recently. It was working properly for 1 month. After that I am getting TACO error. What does it mean? Please help me out.

Rama...

I bought front load washing machine two years ago but i did not use it for more then six months as i was mostly out of the town. From last december it is out of order i complaint about it in the month of january 2012. Their mechanic visited but he was not able to detect the problem he just changed one of the part but even then machine did not work i complained once again he did come back changed another part but machine was still out of order for the third time same thing happened. I complained for the fourth time on 11/08/2012 but their mechanic has not paid any visit. My machine is still under warrenty period my customer no. Is 2248530. I want replacement of machine.

Email sent to [protected]@ifbglobal.com.

Thank you
Dear Sir/ Madam,



This is to express my utter frustration at the pathetic and unprofessional attitude of your service department in terms of accounting, wrong record keeping resulting

in duplication of service charges. The beauty of this is no one from your service centre is willing to redress and correct this error.



My friend – Mr. Nandu ([protected] ) was in contact with your Mr. Vinayak ([protected]) since the last few months. On submission of relevant documents

Mr. Vinayak assured Mr.Nandu to look into this matter but for some strange reason now refuses to answer his phone calls or phone back on seeing a missed call.



Attached are the files pertaining to my complains. In short



There is a standard 2 to 4 years warranty on new appliances purchased. ( 4 years mentioned on your website )



One set of appliances ( washer, dryer, dishwasher, microwave ) was purchased sometime in June/July 2008 for EACH of my apartments in Mumbai

namely 9B Nibbana annexe and 1 A Prashant Apartments in Pali Hill, Bandra.

Installation in Prashant apartments was done in August 2008.

Installation in Nibbana was done in February 2009 ( As this apartment is normally not occupied )



During my quarterly visits to Mumbai I request your service department for checking, maintenance and upkeep of the appliances.

Different service personnel come –some from Elite services. They all claim that the service contract has expired and ask to sign a new contract.

The fault is mine as I had not checked the duplication. However this does not free you, being a multinational, from your responsibility and liability.



I had addressed this issue by registered letter dated 27th August 2010 to which there was no reply forthcoming. ( letter attached )



In my absence in Mumbai my friend Mr. Nandu is assisting me to seek written clarification from you.



I am attaching all the bills and statements. What surprises me is how can your service personnel make errors in the serial numbers of the appliances .

Secondly why are different rates for service contracts being charged for the same model of appliances? These rates again differ from those posted on

your website !!



You are requested and reminded to please correct all these errors without any further delay and inform us the outcome in writing.



Please note I am submitting all documentation and correspondence to http://www.consumercomplaints.in/new_complaint/

for their assistance .



Yours Faithfully,



Kumar T. Chainani

3A Olympian Mansions,

9, Conduit Road,

Mid Levels,

Hongkong

Tel: +[protected]

Fax: +[protected]

Email : [protected]@biznetvigator.com

PS: Could not attach .pdf,.xls,.doc files !

I have purchased ifb top load fully automatic washing machine on[protected] and on delivery found it to be defective as the main part which is drum and made of stainless steel is rusting from bottom and stained my clothes twice , on lodging complaint to customer care of ifb one technician visited and advised me to get the machine changed as it was a defective piece but even after 15 days nothing has been done still and every day the customer division gives me a new complaint number with new customer I d and the telephone numbers of seniors are no accessible and my complaint is not getting heard.
I request you to please help me in the same by getting the machine changed at the earliest and oblige.
Thanks- sanjay gupta F-10 green park main new delhi - 110016 ( ph. [protected] )

I had purchased a IFB CONVECTION MICROWAVE OVEN MODEL NO : 30SC3 on 17 Oct 2011. THE MICROWAVE is not starting properly. The complaint was lodged on customer care no [protected] on 11Aug 2011, vide complaint no 9371304 & customer ID No 3046520. But NO action has been taken by you. Time & again customer care was approached telephonically , they gave local service center head Mr Satyendra Singh contact no[protected], [protected], when he was approached he said this service center responsibility is NOT WITH THEM since 01 Jul 2012. & gave another contact no[protected] , [protected] of Mr Anuj Malviya , When he was approached he did not attend the complaint so far . I have spent a lot of money on making various phone calls since last 15 days but NO SERVICES PROVIDED BY YOU FOR PRODUCT UNDER WARRANTY. I am now approaching to CONSUMER FORUM FOR early action by the Co.

Hi,

We bought a IFB washing machine on 05-Aug-12 from Vasanth & Co. they delivered a product by next day and installation has happened on 8-Aug-12 technician has not given full demo they went with in half and hr machine hanged. so we have requested IFB people come and check the issue they said hardware board has gone it will take time they said. from the first day it's gone we haven't operated also. so we requested them to give new machine they agreed and took our bill copy. my wife is 8 and half month carrying now it was very tough condition for her to wash the cloths that's the reason we bought this automatic washing machine but we didn't get proper response from any of the resources from IFB. they were literally pushing the customer. and wife is very upset and she is sick due to these reasons and now she is having high stress because of the worst customer service from Vasanth & Co dealer and IFB. so far still we din't get any proper response from the seller side they are saying it will come once approved. i don't know what approval they need it's their issue they have to replace the product.

We lost lot money in making followup with worst service providers and finally we are sick. still they are holding our money and not responding properly they have to pay for it.

Ph: [protected], Chennai.

Thanks
Regards
Parthasarathy

We have lodged innumberable complaint regarding the product what we purchased from IFB that is under guranteed but Ifb . Our product started problem since[protected] despite of complaint we have not recieved any service from Ifb they are harrassing us .
Please help us we are in trouble.

AMC DETAILS
COMPANY NAME: IFB INDUSTRIES LTD.
INVOICE No. [protected]
INVOICE DATE:17.11.2011
MATERIAL CODE: SR720OTDG7010
DESCRIPTION AND SERIAL No.: DIGITAL 7KG AMC1 WOR

We have enrolled in AMC scheme for our washing machine from the above mentioned date. we had problems right from this year's may month.We have launched complaints many times and there had not be correct response from them. Every time they said us,"There are no available products". We are fed up with their customer care. so please go through it and take necessary steps so that we can use our machine again.

this is to inform ifb is the worst company possible.my ifb digital washing machine is under annual maintainence contract.my OSTOMER ACCOUNT 978258.was attended by inexperienced junior person Irfan engineer [protected],he experimented to repair, failed,then vanished after promising to come tomorrow.then we called hyderabad branch.then we were given Arun branch manager NO [protected],WHOM WE CALLED 20 Times but no action was taken.then a senior engineer [protected] came repired it incompletely,only for the machine to hang after 15 min.we again called repeatedly but were given many phone numbers, who do not respond.please do not buy IFB.

i HAVE REGISTERED A COMPLAINT ON 15/8/2012 FOR THE SERVICE AND A PART CHANGE TO IFB CALL CENTER AND THEY HAVE COMMITED WITHIN 24 HRS I WILL GET THE SERVICE BUT TILL DATE I HAVE NOT RECEIVE THE SERVICE. I HAVE CALLED AND REMINDED THEM FOR 4 TIME. MY COMPLAINT NO. IS 9393379. MY NAME IS MAYANK SHAH AND MY CONTACT NO. IS [protected]

Date:

Dear sir/madam
We are having IFB washing machine senorita plus and our customer I.D 142474 in the name of Dr.P.S.R.GUPTA H.No2-1-414/B street No.4 Nallkunta Hyderabad-500044, registered mobile number [protected].
This is for your kind information and attention we have taken AMC for above side machine on[protected] after repeated calls for 15days daily from your company.
We booked a complaint[protected] with ticket number 10034314 that was attended By sheetal appliances Hyderabad and they said that machine as to be shifted to the work shop they got it repaired and they demanded Rs.500/- for transport charges that was not paid by us, your people not informed about the transport charges at the time of taking AMC. And Sheetal Appliances People not informed US about the spares replaced and what repair was done they didn’t handed over the job card and they didin’t given demo after the repair of the machine. About the same issue we called up your customer care and booked complaint twice with ticket number 4357766 and 10041640. We never get any reply from your end.
Our sincere request the problem should not be attended by Sheetal appliances Hyderabad. We prefer to problem to be attended by company person as Sheetal appliances people miss guiding us every time since 3 to 4 years.
We booked another complaint with ticket number 10050220 dated[protected] for the not able to open the door the problem is still not attended by anybody till today once I called up your call centre today they are said your problem is resolved and your complaint is closed. Then i asked for any senior persons to talk they hanged up phone two times and third time they made up me talk to Mr.Rajesh and in this same regard 4 days back I discussed at length Mr.Anthony(who is fit for nothing)
Please look into the matter and resolve the issue other wise we will approach consumer forum for the same

Hi,

I have been trying to call IFB Service Agent for minor repairs. My Washing machine is in AMC. Since last 5 days nobody has attended it. Everytime you call the helpline the say "We will send a reminder". After 3-4 days of complaint they give the number of their dealers who never pick up the phones.

I dont understand why such unprofessional companies are allowed to do business. If they cant manage their service network they dont have a right to operate.

I think Indian and Korean companies are better and please dont by any IFB product. As long as they work it's fine otherwise you will need to dump them in junkyard...

Dear sir we are having ifb eelana 5kg wasing machine since 5 years, but we are facing service problem from one month our machine is pending due to littel problem we have compined to customers care and one of the technecion came and show that a rubber atteched to front door is damaged and he will replaced in two day's but since 15 day their is no response so kindly arrange

I have by ifb/washing machines in date 02/08/2012 from Kumar electronic himatnagar there is nobody come to g
Iv demo

Date: 04 Aug 2012


Mr Gautam Dasgupta
Managing Director
IFB


INDIFFERENT RESPONSE TO CUSTOMER SERVICE

Dear Sir,

1. It is to inform you that on 04 Jul 2012, I, the undersigned, transported, from Dehradun to Misa (Approx 150 Km from Gauhati), by truck, my IFB washing machine model number DIGITAL SX 6 Kg, Ser No WT DIG SX B[protected], purchased on 11 Jul 2010 vide bill No RB-4626 from Shyam Lal Krishan Lal, Sadar Bazaar, Delhi Cantt .

2. Before transporting the washing machine, I had requested your customer care to direct a technician at Dehradun to pack the washing machine properly with transit bolt. On my request Mr Ashok (technician whose mobile number is [protected]) alongwith one more gentleman from your company were sent to my place for the packing on 02 Jul 2012. Before coming over to my residence Mr Ashok had appraised me of the financial implications for the packing, which included service charges of approx Rs. 550/- and transit bolt cost of approx Rs. 350/-. I agreed to bear both the amount.

3. On my repeated requests to secure the drum of the washing machine with transit bolt, I was told by Mr Ashok that he had forgotten to bring along the transit bolt and that the same was not required. He stuffed thermocol pieces adjacent to the drum and assured me that the drum will not move at all and the machine is in an extremely safe condition to be transported by truck to Misa.

4. Also, I was assured by Mr Ashok of free unpacking/servicing all over India by one of your technicians on logging a request with your customer care.

5. Thereafter, I was handed over a cash memo with following details, duly signed by myself as well as Mr Ashok:

(a) IFB Industries Limited
HCL Compound, Niranjanpur, Dehradun
CST No DD[protected]
TIN No [protected]
(b) Book No 02
(c) Serial No 099
(d) Date 02/07/2012
(e) Job No 31150
(f) Amount Rs. 562/-



6. On reaching Misa and on checking the transported household goods on 16 Jul 2012, it was found that the said washing machine, which was packed properly in a crate, has been damaged. The drum had broken loose as it was not secured using transit bolt and has caused a major damage inside the washing machine, which is clearly visible from the rear as the rear panel also has been torn apart. It seems that that the washing machine has been damaged beyond repair.

7. I made repeated requests with your customer care to direct your technician to unpack and assess the damage and replace the washing machine, if required, as the damage has been caused due to negligence on part of your company’s representative.

8. The details of my requests/complaint logged with your customer care as follows:

(a) Customer ID 2379908.
(b) Complaint Nos:
(i) 9242635 (on 19 Jul 2012).
(ii) 9296147 (on 28 Jul 2012).

9. Apart from these dates, I had been requesting your customer care executives very frequently to expedite my request. Every time I called them up, only response I got was that someone will be immediately sent to my place within 48 hours. It was was 336 hours since 19 Jul 2012 (date of my first request) that Mr Rajni Kant Das (a technician) from your company came to my place at Misa to assess the damage..

10. Other responses that I have got were as follows:

(a) I was time and again given numbers of your Gauhati service centre ([protected]/[protected]) where a lady by the name of Miss/Mrs Mrinalini keept assuring me of immediate response.
(b) Or I was told by your customer care executive to contact your Naogaon service centre ([protected]) in Assam directly for immediate solution.

11. Mr Rajni Kant Das (the technician whose mobile number is [protected]) handed me over a job card, whose details are as follows:

(a) Ser No 1180.
(b) Date of visit 01/08/2012.
(c) Guwahati service station.
(d) [protected]@ifbglobal.com.

12. On 02 Aug 2012, I again spoke to Mr Rajni Kant Das to know the status of my complaint. He appraised me that I need to pay repair charges to get my washing machine back in shape.




13. I asked him that if I had to pay then what was the point of getting the washing machine packed by Mr Ashok (your company representative) and that it was Mr Ashok’s fault and because of his negligence the washing machine was damaged. To which Mr Rajni Kant replied that I need to speak to the Gauhati service centre. On speaking to Mr Partho ([protected]) at Gauhati service centre, I was directed by him to speak to Naogaon service centre, which is not at all involved in the chain. Then I was again directed to speak to your customer care centre.

14. I spoke to Mr Prateek at your customer care on 03 Aug 2012 and explained to him in detail all the problems. It seemed as if he was in too much of a hurry to listen to my grievances and was repeatedly asking me to speak to Gauhati service centre. On requesting him to provide me with a complaint number for the complaint, I was astonished to receive the same request number ie “9296147” which was provided to me by your customer care on 28 Jul 2012, which was for unpacking the washing machine.

15. Then, I demanded to speak to one of your senior customer care executives and I was put through to Mr Shashikool. Finally, I found someone in your customer care centre who gave me a patient hearing and assured me some positive feedback after consulting his superior authority.

16. Though assured of some quality service, I am yet to receive any feedback on my case.

17. I would request you to kindly intervene and resolve the issue at the earliest lest it reaches the threshold level and turn me into an anti-IFB campaigner.

18. Also, I would request you to advice your customer care executives not to play this game of tennis with customers. I had faith and quality assurance in IFB because of which I bought the washing machine and a microwave oven duly recommended by my father who also possesses the same models of washing machine and microwave oven.

19. Hope your company will take appropriate actions to restore the faith. I will also be mailing you this letter through registered post lest this complaint does not reach your through this network.

20. In expectation of a positive and early response.



Ramu Ranganathan
Mobile : [protected]




Date: 05 Aug 2012


Mr Gautam Dasgupta
Managing Director


Dear Mr Dasgupta

1. In continuation with my earlier mail dated 04 Aug 2012 expressing my grievances towards the services being provided by IFB, I would like to appraise you of the latest development.

2. On 04 Aug 2012, I got a prompt response from Mr Rituraj Kumar (mobile number [protected]) of your company. He was the first person from your company who gave me a patient hearing, for which I am extremely grateful to him. He also obliged me with his mobile number and asked me call him up for any further queries.

3. I was appraised by Mr Rituraj that I need to pay for the repairs that will be carried out by your company.

4. Following are my contentions:

(a) If I need to pay then what was the point of me getting my washing machine packed by your technician?
(b) Why did I pay the service charges to your company to get my washing machine packed?
(c) It was not my fault that the washing machine got damaged. It was packed by your company’s technician and I was given false assurances by your company technician of its safety.

5. Though Mr Rituraj Kumar gave me a patient hearing, he could not convince me of the following:

(a) He said that your company does not cover damages incurred during transit even after paying and getting it packed by your company technician, which sounded ridiculous to me!
(b) He stuck to his version of payment for repairs.
(c) He also gave me an option to go for exchange offer. Which again did not address my grievances and sounded ridiculous!

6. On 05 Aug 2012, I called up Mr Rituraj and asked him to give me in writing that I need to pay for the repair works of the washing machine. To this Mr Rituraj has confirmed that he will consult his higher authorities and get back to me.

7. I would request you to find a way to get me a replacement for the damaged washing machine or get it repaired. I am not willing to bear the cost of the repairs as the fault is at the company’s end and I believe the company must fulfil its obligations of customer service especially when it has charged me for packing the machine.

8. Or I would request the company to give me in writing (as requested in para 6) its inability to carry out repairs without charging me, so that I can take up the case with appropriate customer forum.

9. A registered letter also follows.

Regards

Ramu Ranganathan