IFB Industries Complaints & Reviews

IFB WASHING MACHINE — Im proper Service

I have purchased IFB washing machine 3yrs ago and since then we are not happy with the functioning.

There are complaints in some form or other.

There is always water leaking at regular intervals and also the clothes are not being washed.

The sevrcice technicians are also not to the expected level of servicing. They will provide some temporary service show that the washing machine is running and they will go. After couple of months again the problem is surfacing again.

I have purchased IFB washing machine 7yrs ago and since then we are not happy with the functioning.
in every one year give some type of problems.

IFB WASHING MACHINE — Improper Service

I dont know how what is IFB's policy on after sales support or maintenance. I dont think there is any policy at all, or the policy is only to cheat the customer. My washing machine is under AMC, but it is down for 24 days. If there is one Executive in the company who is worth his salt, he will respond to customer complaint. Everytime there is a new maint person, which indicates that trained persons dont stick on to the company. It must be their attitude! If customers dont get preference, how would employees/franchisees get support?

Is there a customer Service manager, who check the status of complaints? There is none. Please be very careful in dealing with IFB.

IFB WASHING MACHINE — POST SALES SUPPORT

The worst service technicians at STAR AGENCIES in Ernakulum. Also the response time is very poor. The technicians are not having knowledge of how to diagnostics the trouble shooting. My suggestion is to look for some other companies to have an expertise..

Dear sir/mam

Sub:IFB WASHING MACHINE MODEL: Serena SX 5.5kg-Request for service call

Ref: My complaint no: 8421469 IFB Code: 2226794

Referring to the above i would like to inform you that your people have attended the unit on 20/3/2012 Tuesday.

Thanking you for the same. further i have to inform you that your people have inform me the new drum will be replace in a day or two.

Therefore i would request you to arrange for the same as early as possible.

with best regards

P.Balasubramanian
21/03/2012

IFB top loading — not working

I have purchased an IFB top loading washing machine from chennai, Jainsons, Mylapore, during 2007 and it was working and given two years warranty,. Even after warranty, no body has come for renewal. Unfortunately the machine was not functioning. When I made a call to call centrie, t hey told that they will send the people within 24 hours. Two days has passed nobody has attnded. After my perisiting contacts through your various offices, like area manger, Sales manager, nothing has come out. Lastly one of the person came and told that the same cannot be repaired. It take 45 days to rectify that too evenafter doing AMC. Even if go for an exchange deal I can purchase new machine.
EVEN I KNOW THIS LETTER WILL NOT TAKE ANY RESULTS,
THE NAME YOU GOT HAS SPOILED YOUR FACE.

IFB executive plus — programme working not properly

Since purchasing Machine we could not use the machine properly due to so many complaint. Inefficient technician came and open the door and doing some thing and gone away. During the time he could not find the fault now a day itself. Till the date now i was complaint to service office and also Head office, (last ticket number 2397232 and 2428244) but But not yet come any efficient technician. What can i do. If you not send efficient technician finally i go to Consumer court. No other way.
The technician also broken my machine door also. I was report so many times, but not Responsible

IFB executive plus — NOT WORKING

My ifb machine is not working. urgently need servicemechanic
my adress
balasubra manian
15-1 jothi nagar
udayarpalayam
THAMMAMPATTY -636113.
GANGAVALLI TK
SALEM DT

IFB executive plus — AMC

I complained for repair at least 07 times which is under AMC till date no one has attended my complaint i want my AMC money back, i hope concerned authorites will look into my case and punish the culprits .I appeal all not (R) not to go for AMC at any cost

IFB executive plus — Outlet pipe not working

Sir,

Since 10 days the our washing machine is out of order. We have given complaint on 07.10.10. No response. Again telephoned on 11.10.10. On 13.10.10 one Techn attended but due to power failure not rectified. Till date not rectified. Our machine is under AMC for Rs.2,057/-. Machine No.010652.

It is very unfortunate to say that your maintenance service is very poor. Due to fully automatic we are unable to do anything with the machine. This is not first time. Every time your technicians are taking minimum 10 days to rectify the problem. It is very bad for your biggest company.

Kindly advise the concerned to attend the problem immediately to keep your promise as "service within 24 hours" .

Thank you very much.

KBR Murthy, 102/GF, Ashish Estates,
Desapatrunipalem, Visakhapatnam.
Mobile No.[protected]

IFB Executive Plus — Outlet pump not working

Sir,

Our IFB washing machine No.010652 is not working since 15 days. Complaint lodged vide No.5239687. Our machine is under AMC contract for Rs.2,057/-. After several reminders one Techn has identified the problem and not rectified due to power failure. Till date not attended / rectified.

It is regret to say that this is not first time, every time your maintenance personnel taking 15-20 days to rectify the problem. This is very bad for your big brand company. Kindly look into the matter and do needful immediately. Kindly keep the promise as "service within 24 hours"

Thanking you,
KBR Murthy, 102/GF, Ashish Estates, Desapatrunipalem-531021, Vizag, AP.
Mobile: [protected]

IFB — No Post sale service

Hi,

I am very disappointed with IFB customer service. We bought IFB microwave 4-5 months back. There was some problem with it and it was out of order.

I complaint on IFB customer care on in NOV 2008 (Almost 2 months back) . They provided ticket no 2479241. No person came for service.

I followed up for at least 20 times but every time I got only assurance. No person has come for service so far.


Thanking you

Sumesh Taneja

Faridabad-INDIA

[protected]

IFB — post sales service

i have purchased an ifb microwace 30SC2 in december 2008. I have complained to rectify some problem in the microwave in july 2009 and keep complaining the call centre since then. but, nobody came to rectify the problem till now.

I have place my complaint on 31st aug 2010. my customer id no. 1730099 and my complaint no. 5026002.
they say problem will be rectified in 24hrs. there executive did came the next day checked and went telling will be back with the parts. i hv been calling there every day. being raingy season it has become so much difficult clothes not getting dried up.
IFB after sale service has been always poor. once ifb executive sold me duplicate products and after complaing they said nothing can be done.

IFB — After Sale Service

We purchased a IFB Senator 6kg on 16th November 2008 and within one month the motor got spoiled. We kept calling the delhi office and the Goa IFB office for a replacement, however all in vain.

Atleast 30 times the machine has got spoiled ever since we have bought it, we have hardly witness a month without a break down.

Now, since July 27th, 2010 complaint no : 4844655, my machine is not functioning. they came to check it and said some issue card is not working and will have to be replaced. however the part was unavailable for all these days. Im feed up and will never recommend IFB to any one.

I had an IFB previous to this machine, was satisfied with the service and the machine. i changed because i wanted a bigger one and again bought IFB . But im really regretting.

I have made several complaints , but now one is giving it any attention.Request you to look into it

Invoice no: K2028
ARVEE Enterprises, Lajpat Nagar, New Delhi

my details are: Pankaj Arora
Address: G-92, Kalkaji, New Delhi-110019
[protected]

i made a mistake, to perches your PRODUCT?????? , no 1 is responding properly, no 1 is attending my query ,WHO IS THE RESPONCIBLE percen to TALCK?????????????????????????????????

i never seen such stupied sevice in my life, but i have seen my washingmechene IFB

My compliant number :::5032371

The compliant was lodged some where in the last week of August
Technician comes on 1st September checks the machine says the digital circuit should be replaced and then he calls me on one working day I ask him to come on Saturday as I am working and that's it ,he didn't turn up from that time no call again .

I called the call center and they give me the number of the Manager/Owner close to my home
Name :Mr.Anil
Number:[protected]
He assures me that he will finish the job in 2 days .
After 3rd day of his assurance I call him to find out the status, and this gentleman doesn't even feel to answer my call

I am calling from past 3days and no luck dear !!!

You guys as on IFB most disgusting service that any on can go for
Take the machine back and give me back my money I didn't buy your product to under go this much of pain


IFB Should be BANNED in India and all the owners should get their money back from you guys
You guys just suck !!!!!!

Water level & remaining time is not at all showing correctly and i don't find any service centre contact number and no respose from the dealer so please help in this matter, and very soon as possible. Thanking you,

It is really unfortunate that being a customer of IFB for more than a decade and regularly renewing the AMC is of no effect. Its sheer wastage of money !!

My IFB washing machine is not working for the past 12 days. After lot of deliberations I could reach out to the service folks of IFB on Aug 26th. They assured of sending a service engineer within 48 hours but astonishingly nobody turned up with a solution. The complaint no. is 7026061.

Today agin I tried reaching to the cell nos. provided by IFB people - [protected] and [protected]. While, there is no response on the first cell no., the 2nd no. was reachable and the lady attending to my call assured that she will get back to me within 30 minutes. To my utter despair, its been more than 2 hours now and I am yet to receive any call !!


Such casual and non - professional approach of a reputed company is beyond understanding. And this has been a regular affair with IFB. Need to see some action taken such that consumer does not suffer the way I am suffering.

1)I have purchased IFB Elena Machine directly from your jaipur office supplied here in Kota by your IFB representative Mr Deshraj the machine has following serial no 009277 and Bar code 1EL050011IW1294436.
Payment was handed over to Sh DeshRaj for further transmission to Jaipur office
2)Mr Desh Raj himself commissioned the machine .Afer showing its satisfactory performance handed over company warranty for period of 2 years , He gave us the further offer of company warranty for period of 2 more year against certain payment . I have opted it made payment and took 2 years extended warranty also i.e full period for 4 years . During the period Mrs Desh Raj has never come on its own self to ensure any preventive maintenance .

3) In september 2011 beginning I observed that machine Rotation has altogether stopped working while the programme running up to the end , I repoted the matter to Mr Desh Raj After 3 4 days of the repeated phone call he informed some other gentleman will reach and attend the fault.
4) Next day a gentleman came reported some failure of part , he asked of the warranty papers . I cheaked but I could not trace he my own paper i.I told him to check the machine service record and its Job card you will find all entry's there . As company record is reliable data , we can go ahead with it . He told me to contact Mr Desh Raj also.
5) I contacted Mr Desh Raj and told him that you have installed the Machine and given the warranty and taken money for extended period .All the entries must be maintained in some register or job card . He did not gave any definite reply .On further follow up he told me the requied part for repair is being arranged from jaipur . I hve to wait some next 5- 6 days he did not devulge the job card status when I asked him on telephone .
6) On 14/09/2011 Instead of himself he again send same earlier gentleman to repair and replace PCB Card . Machine started performing missing cycle . But handling of equipment by this man was unprofessional
7) He told me that in company does not maintain any record of sold machines . and customer has to produce his own document for caim of warranty .Repair is done on payment and billed to me with Rs 1832 , Every thing was to my surprise.
8) I am sure the company like your dealing with home appliance cannot afford to have unrecorded system in this completive market , there must be record of every machine sold or supplied .It is clear that warranty period is not over as its clear IFB bill of jaipur office and payment recived my Mr Deshraj on 25/10/07 (copy of the Bill is attached and copy of pass book of bank is also attached )
9) The entry of Pass book has entry for payment made for extended warranty ( as shown in next cheque ) this can be seen your records in jaipur / Kota office ..
10) Warranty Services are provided for machine at least upto 25 oct 2011 free of charge by right profession men . This is required to ensured .
11) Maony Rs 1832 charged from me paid back without dely
12) In oct 2007 , I was told by your jaipur office that Mr Deshraj is IFB representative for servicing . Now in Sept 2011 when I realy need the company help Mr Desh Raj behavioured in irresponsible manner .
12) Kindly let me know whom to contact for service
13) To check whatever un ethical practic is going on in Kota service center , Return my Money Rs 1832 by cheque payable to N . K Bhardwaj




--
warm regards

N K BHARDWAJ
10-A-17 MAHAVEER NAGAR -III
KOTA
Cell [protected]

We requested to carry out a service in our Microwave oven which was purchased four years before.
After a couple of reminders one technician came to our home and he did not know even to open the service cover of the oven. He made a mess of the oven and our kitchen.
Finally he came up with the verdict that the power supply board is complaint and need to be replaced. They did not have the board and will take several weeks. The price would be around 2500 rupees plus service charges and no guarantee for the same.

I enquired in just dial for IFB service centre and got a reply of some other service centre that is functioning on behalf of IFB.
I asked the person about the matter and he replied that IFB service centre replies only to those people whose machines are under warranty.

Hello All,

They have responded but the approach was not satisfied for me, hence I have attempted to the next level. http://www.helplinelaw.com/complaint/new_complaint.php

the after sales service of the IFB products is declined.
I have a dish washer model Neptune dx model.There is no after sales service, so please do not buy aIFB dish washer.They fool you about the spares or technician and so on.


shailendra

IFB — dead

dear sir pls arange service enginer, my washing machine is not proper working

IFB — Need service

Our IFB washing machine model no EVA AQUA SX, Sr No.[protected], was showing some error code, and is not working.

IFB MAKE FRONTLOAD WASHING MACHINE. COMPLANT No - 14286449.

Sir, I had put complaint before 6 days, and till time no one had visited my house to solve my complaint. and every day customer care department giving me wrong commitment.

My name is N. Kalyani
Address N.Vasudevarao 1-4-213/9-10 F-G4 Sai raghava residency, Laxmi enclave, nr green park enclave, kapra, secunderabad;500062

I bought a washing machine on 06/05/2008, IFB 5 KG/Elena from Next Retial shop ASRAO nagar.
Product has 2 years warranty.

In between whenever there was a problem i had to pay huge amount for the machine to work so on 25/07/2016 i had taken AMC for the period from 25/07/2016 to 24/07/2017.

On 11/08/2016 washing machine stopped while working. I made a complaint for service on 11/08/2016, registered complaint number is [protected], when the complaint was made i was told by customer care executive that it will be attended within 24 hours, but none came for service next day. I again contacted their toll free number and their local number on 13/08/ 2016 one of their service person Mr. Jagapati[protected] came and checked and told door lock is not working and since it is under AMC we need to pay Rs.120 for outer lock and he left saying will come back with the part.

Till today i made more than 10 calls to either Mr. Jagapati[protected] customer care number ([protected]) and service engineer ([protected]) but none came to rectify it.

when i called up customer care number ([protected]) they intimated me that the complaint is cancelled because of me not picking up the phone and that they again registered complaint number is [protected]

almost 13 days are over after registering the complaint and still no response from them. Not even a phone call stating how is the problem?????? Only when i contacted they are responding saying engineer will come and rectify.

I never knew ifb has such a bad service back up. And they dont care what ever happens. I am not understanding if they cant give proper service to the customer then whats the point on taking AMC ???????

Now almost 15 days have passed, engineer named ram had come on 24th august replaced inner door lock and left saying mcb has to be replaced. Today 27th august nobody turned up to even look after what happened
to the machine.

Strange but true. Ridiculous and improper service. Really hectic with IFB people.

In fact i say that IFB has mentally tortured me for last 3 months.

22/10/16 - it is almost 3 months and the issue is they have replaced motor and timer. Ystrdy when the engineer came he said to change the outer body of the machine. I have clearly stated that if the machine is atleast running i would hv changed it. Now they are not bothered at all."

In the end i request you to take away the parts replaced in the machine and give back my AMC amount.

Please look into the matter at the earliest or else i will proceed to consumer court.

IFB WASHING MACHINE — machine is not starting

I made several complaints to phone#39004321 got ticket # is 2258643 but my complaints has nat been resolved till date

IFB Front Loading Washing Machine Elena — No Demonstration for 2 seeks

I bought above washing machine from Dealer Dass Company situated at Chinchawad (Pune), Maharashtra.
I bought it on 15 November 2008 making full down payment.
The dealer has not arranged for your technicians to come and remove all teh packings a75623dn give a demonstration even till to date, 28 November.
I must have made atleast 10 calls to the dealer.
Every time i lose my tempter, he pacifies me with glib talk, promises teh service the next day, but nothing happens.
It is disgraceful in thesee days of competition and i wish i had gone for another brand.
Anyway i have begun to tell my friends to keep away, both from Dass adn your company.
Do something to retrieve teh situation.

DEAR SIR,
MY DAUGHTER POONAM COMLAINED FOR NOT WORKING OF HER FULLY AUTOMATIC WASHING MACHINE TO COMANY COMPLAINT CENTRE DELHI ON 24.11.2008.IN SPITE OF REPEATED REMINDERS NO ONE HAS TURNED TO THIS DAY i.e. 04.12.2008.EVERY TIME ON CONTACT IT IS BEING SAID THAT COMPLAINT IS FORWERDED AND MAN IS ON WAY TO ATTEND.
I COULD NOT UNDERSTAND THAT COMPANY LIKE IFB HAVING SO POOR AFTER SALE SERVICE STANDARD AND BOASTING TO BE MANUFACTURING BEST WASHING MACHINE.I ALSO ENQUIRED ABOUT CONTACTING NEXT HIGHER PERSONEL BUT NO ONE GAVE THE ADRESS OR NAME WITH PHONE NUMBER.
IF THIS IS THR STATUS OF WORKING OF THIS COMPANY IT SHOULD MANUFACHERIND AND WIND UP.
WITH REGARDS

C.M.BHATIA

IFB washing machine is not working and we have tried to call the complaint desk - Banglore but are not able to get through anyone since 2 days.

my machine is not working. tele no given for coplaint not responding.complaint through showroom not responding.

HI,

I bought an IFB top loader washing machine on 28th Dec 2008. Now it is not working properly. Even afte repeated calls to the customer care no one is bothered to look in to this. My contact number is [protected] or [protected].

IFB Washing Machine. — Non installation of Washing Machine.

Sir,
I have purchased a fully automatic Washing Machine of IFB Company on 08.03.2009. The model is AW8061 from Doordarshan (Ch.II) at Barasat, Dist. 24 Parganas (North), Kolkata. Till date no official from IFB Company has visited for installation of the same. It is requested that the same may be installed at the earliest.

Thanking You,

(Soma Kundu).

sir,
my washing machine is not working for the period of one month. we had already given complaint to the IFB office at cuddalore(Tamil Nadu ).Service man said that motor should be replaced.we already takenAMC.but no one will come to replace the motor.Every day we giving complaint through phone to office.but no one take any necessary action. if it occurs further then we will file at consumer court. so please take immediatly for the necessary steps

Washing machine giving very sound.

IFB - Washing Machine — Non have visited for Installation since purchased.

I purchased a IFB Washing Machine from Rajkamal Electronics Pvt. Ltd. (Hyderabad) model:Elena DLX, but since the day I have purchased non from the company has come to install/demonstrate the unit. The dealer said that company personal will come and unpack the unit or else warranty/ damage can not be claimed.
Unfortunate to tell that a international brand like IFB has such pathetic service.

My IFB washing machine located at Thanjavur/Tamilnadu is under repair. The problems is identified in shock absorber, powder loading dub leakage and bearing areas. AMC is also done vide receipt cum invoice no.8057 dt.02.06.09 and amt is Rs.2637/- The problems are shown to ur service person and till dt not attended. Immediate attention is reqd.

IFB senator fully automatic washing machine. — New Faulty machine not replaced.

My Name is Asak R. Khan R/O G-72 Second Floor, Muradi Road Batla House Jamia Nagar New Delhi25. PH:[protected]

I have bought an IFB senator 6kg fully automatic front loading machine on 2nd July 09.I get it installed on 10th Aug. as I was out of station. While installation it was found that drier was not working. I placed complaint to replace the machine. Complaint no. is registered with IFB as 3378718. I have been given nos of Ankita Desai (+91-[protected]), Monia (+91-[protected]) and Mr. Chandol(+91-[protected]) to talk in this concern.Monica and Ankita took me casually and didn’t respond as they should do.Mr Chandol never picked the phone. In fact he disconnected and switched off the phone everytime I called him.I called customer care time and again. Customer care executive gave me a no. of Mr. Manish Lodha (+91-[protected]), head of service forsouth delhi.His behavior is rude and very insulting. Instead of helping me out he abused and threatened me and harassed me. I was not expecting that kind of response from a personnel of a reputed company. I am feeling very depressed now. I didn't purchase this machine to get insulted by IFB personnel. I wish I would have bought some other customer caring brand. My machine is still not replaced and the older one is not working.Please help me out.

Regards,
Asad

Dear Sir,

The IFB washing machine, which is around 1 year old is not working. The drums inside the washing machine is not rotating. Sometime some sounds are also given by the machine.

WASHING MACHINE NOT WORKING

IFB washing machine was not working so we made a complaint at[protected] and registered complaint under comlaint id# 3603941. A mechanic came after 3 days and after examining the machine said that he shall come again with required spares. After that the IFB is not responding. Their local office in Ludhiana ph No.[protected] only once picked the phone and were clueless/
39004321 responded once 4days back and gave me the no,. of a local official by name of Sandeep Mehra Ph. no. [protected] who has not bothered to pick the phone even once.
The consumer complaint centre gets connected but the customer care ex doesnot come on line for at all and we are left with nothing but a recoreded message running again and again.

Machine not working
IFB washing machine was not working so we made a complaint at[protected] and registered complaint under comlaint id# 3606941. A mechanic came after 3 days and after examining the machine said that he shall come again with required spares. After that the IFB is not responding. Their local office in Ludhiana ph No.[protected] only once picked the phone and were clueless/
39004321 responded once 4days back and gave me the no,. of a local official by name of Sandeep Mehra Ph. no. [protected] who has not bothered to pick the phone even once.
The consumer complaint centre gets connected but the customer care ex doesnot come on line for at all and we are left with nothing but a recoreded message running again and again.
My customer ID# with IFB is 157808.

I wrote the complaint no. wrong. It is 3606941
cutomer id is 157808

IFB - Washing Machine — Not responding to the complaint

We have IFB washing machine, and which is under AMC (Annual Maintenance Contract). Now since past two months we are facing the problem in the machine as there internal wiring is cut within the machine and as result of this current is being passed on the external body. Moreover due to the water contact this current is also experienced in various areas in our resisdence. We have complained several times and all the time persons come and go without resolving the problem. Now they are not even responding to our complains and as AMC shall be completing within short time so they donot want to change the internal wiring which is part of the contract. Once the contract expires they would charge us for the same. We even agreed to pay the additional money for the wiring if needed but only after the problem is completely resolved not in advance.
Please take up the matter with this company we are tired of running after them.
Our contact details are[protected] and[protected].

Sir /maidam

sir hamara IFB WASHING MACHINE - ifb washing machine is not working and usi ke ander hamare school ke bachho ke kapre hai aar aapke jo service senter hai waha hamne complan kiya 3-4 baar aar aaj tak koi nahi aar aar hamare family ke kuch kapre usi me pare hai

Sir /maidam Pls aap aapna koi eng. ko hamare pass bhejkar use jaldi thik kar dijia sir plz usi ke karan mere bachche school nahi ja pa rahe hai aar bacho ka exem. bhi hai sir plz

Kuarpal Singh
[protected]

i bought the model Elena Dx on 15th of Feb 2010 from mumbai.When the machine was brought to my home it did not had any cover which sealed the machine. i mean to say that there was a cover which was kept on the machine just for the sake that the machine was to be transported.the delivery was through a courier agency.When the IFB technician was been called for we came to know that he was through ifb franchisee.
we told him about he cover been absent on the machine plus when the drain pipe was kept on the floor hanging one side been attached to the respective possition it drained about a liter of water. he technician said the cover is not there responsibility and the water draining from the machine without been used may be due to the company tests been conducted in the name of quality testing.
the technician just gave us a verbal demo as he said the machine is not been installed. we used the machine only once after that it was working fine.
But today after a week of first time been used when we put the cloths on, switched on the machine, set the wash criteria.the machine was not accepting the water.we waited for half an hour, but the machine is not working.
i request for a qualified technician to go through the issue plus i would like to have a detailed demo for the machine.

IFB/SENATOR Washing machine — defective washing machine installed no action taken

we purchased a washing machine IFB SENATOR 6KG from NUTAN ELECTRONICS(DILSHAN GARDEN)(PH NO.[protected]/6/7) on 10th of january. when we started washing clothes in it we was surprised badly to see that 7 - 8 clothes were damaged badly.
we contacted IFB SERVICE CENTER for the problem they assured us that a technician would visit but no body has turned up to check the machine till date . we made lot of complaints in IFB service center and had complained to MS.JOHRA , MR.DEELIP , and ASST.MGR. MS.SHUBRA regarding this issue uncountable times but nobody came forward to solve this problem the COMPLAIN NO IS.4344449..
we contacted many times to the distributer also but nobody is helping us in this regard i am a working lady i have no time to go here -there for the same.i am really in a great tension because i had paid RS 26,500 for this machine kindly solve this problem....
THNANKING YOU WITH REGARDS ...
VARSHA CHAUDHARY
[protected],[protected],[protected]
B-607 MIG FLATS
EAST OF LONI RD.
DELHI-93

THE COMPANY IS VERY-2 IRRESPONSIBLE.IT SHOULD BE LOCKED...VERY POOR SERVICE...OR SHOULD BE FINED HEAVILY...

WE PURCHASE FULLY AUTOMATIC IFB MACHINE ON 29/06/2009 FROM M/S GUPTA ELECTRIC CO SCO 1117, SEC 22 B CHANDIGARH VIDE INVOICE NO 8733 OF THE DEALER. SINCE LAST ONE WEEK NO ONE IS LISTENING TO OUR COMPLAINT.
WE DID SEND SMS TO 58888, QUIICK CAME THE REPLY, OUR CUSTOMER CARE OFFICER IS CONTACTING YOU SHORTLY. ALAS, THAT SHORTY HAS NOT HAPPENED YET.
THIS IS VERY UNFAIR FOR THE COMPANY LIKE IFB TO PROVIDE THIS KIND OF AFTER SALE SERVICE.
OUR MOBILE NO IS [protected]

I had bought an IFB side-loading washing machine in Dec 2006. For the last 6 months it has been continuously giving complaints. I have an AMC with an authorised dealer with IFB Industries, Home Appliances Division, Plot No. 696, TTC Industrial Area, Pawane illage, near Ramnath Solar, Turbhe, Navi Mumbai 400705 Book No. 449, Sl No. 11209. Our complaint no. is 4812427. Till date the problem has not been rectified and no one is able to commit when they will attend the proble.

We seek an early redressal of our problem. My email id is [protected]@gmail.com. My contact no. is [protected] and LL no. is[protected].

my washing machine not working. not accesable through customer care.poor service back up. respond immediately. by umesh kumar. no.[protected]

i registered a complaint approx 10 days back regarding the machine not working, the executives didn't turn up to my complaint and even after talking to the senior executive i.e. MR.ASIF who is in ghaziabad office i didn't get a response. i m not at all satisfied with the service even after paying the amt of amc on time. i would wish to know where i can throw my machine so that it can get repaired completely. please respond to my complaint as i is urgent.

thanking you
sangita chandak

Within a day of your complaint the complaint would have been closed in their system although they would not have attended. This is their usual pratice. You can once again call their toll free No and check the status of this complaint No. and hear that this complaint has been closed.

Start stop button not working. There is no response for the customer care dial numbers for the past two days in three languages. Poor costomer service.

I have brought IFB washing Machine about 2 Years back and from that time the performance of the washing machine is poor and always had some problem - like water leak - machine not starting. Now the Fornt Panel burnt and IFB service person came and asked us change it to new one for the cost of Rs.3500/-. This is really bad becuase of poor quality only the front panel got burnt - or as a end user i would like to understand the root cause of failure whether it is becuase of machine performance or by the user ( Self).

My Complaint Number[protected] My Permanent IFB Customer Number - 1544417

Hope the above complaint will reach at right person and expecting reply on this.

Regards

P.Murali

We bought ifb washmine on 7th April 2008. Nearly one and half years there is no mistakes taken place. After that one day while washing mishine didnot go to the next programme.
Water from the mechine overflow through soap box. we inform to ifb service center nearby. They have changed a part in mymechine. Six months there is no problme. Now we tackle same probleme.
IFB DIGITAL 6kg model bought in vasanth&co. Trichy.

House address: R.Saravanan, 8, thirunagar, 5th, cross, cell: 94431d66201
mannachanalllur, Trichy-621005.
Opposite to BSNL office.

[protected]@gmail.com

res.sir,
i have purchased a fully automatic washing machine of ifb on 15-7-09 from lucknow gramaphone hall barabanki
it is not working since last 1 month.i have made complaints to ur service center till that time ur service engg.came 3 times but he didnt repare the machine first 2 times he told that i forgot to bring the damaged parts,next time i will come with the parts,third time he told company is not providing me parts so i m unable to repair the machine.
please resolve the problem as soon as possible.

Hello,

Please send your contact details, address. for more details visit to our website www.ifbappliance.com


Regards,
IFB customer care

Sir,
The IFB (Senator) Washing Machine has been purchased around one year before. The machine is now installed at the following address.C/o G Annamalai, 1/35, Road street, Manampathy, Kanchipuram District between Vandavasi & Utirametrur route. The machine is presently not working due to the reason that the cables (Wire Kit) has totally been destroyed by rats since there was no protection for entry of rats in to it. I do not know whether this is coming under warranty or otherwise. Whatever the case may be, please send your representative for servicing the same by replacing the wire kit with new one and please make the machine to work properly. In future, We will take care for recurrence of such defects for which we are going to attach a rat protective mesh made from Sheet metal. For any spares spoiled by rat and not under warranty, the payment will be made on the spot.

I further request you to include in your future design the rat protective mesh made of steel particularly to reduce such type of service since your machine can serve or survive in a better way even in villages constructed with old houses / thatched houses.

Requesting your early response.

M RAMU

IFB — washing machine not working properly

washing machine is not responding to electric supply

servicing of washing machine

Machine is getting more sound than earlier and also want to service once. so please provide one service men shortly.

micro oven kit damaged

The micro oven kit cook and serve with lid this cover has damage for cooking time.

COMPLAINT NO. 14152281 UNRESOLVED EVEN AFTER 6 DAYS

COMPLAINT NO. 14152281 REGISTERED ON 30TH OCTOBER. DESPITE MAKING 10 CALLS TO DIFFERENT PEOPLE IN GURGAON, JAIPUR AND ALWAR THERE IS NO RESPONSE AND COMPLAINT HAS NOT BEEN ATTENDED. THIS REFLECTS POOR AFTER SALES SUPPORT OF IFB PRODUCTS.

Washing machine ifb - elena model - 5 kg

Some functions not working.
I already has informed service person who visited from ifb ltd only for routine service.
He sold washing powder and ensured me that company concerned person will come in 2 days, but till now 3 weeks are gone, no one came for its repair????

customer id is 3293849

ifb washing machine 7 kgs digital — received in damaged condition

I have bought the washing machine from Gupta Electric Co. sco-1117 sec-22-b, chandigarh on 27-02-08. They sent the machine in sealed condition. After strong follow up their service person came and opened machine and found the machine damaged from front and rear side. After following up the matter with dealer he is lingring on the issue with false promises.

IFB Digital 7 Kg — Complaint of over two months still not attended to

Complaint #3895510 lodged around Dec 16, 2009 not attended to as of today (Feb 19 2010).

Washing machine is under AMC and Start/Pause button not working on this all digital machine. After making dozens of calls to several people and two months later the machine is still not working. No one from the service even calls me to update me on the status. Whenver I call they say tomorrow, day after, next week, part is not in stock and that they ordered - once it arrives they will fix immediately.....I am sick and tired of these innurebable amount of excuses. They are now saying that they would need to replace the casing where the issue is with an electonic board. After a little probing, I am horrified to notice that they don't even know what the complaint was for.

I am spending lot of money for getting clothes washed and worse id many of clothes are streatched as a result of hand hashing. IFB appears to be least bothered about providing customer care. It is appalling that I do not see even a basic intent to help customer.

Any help is much apreciated.

Hi,
My customer ID is 1233517, I am D.Ramaswamy from Chennai-TN.
I fully agree to your problem. I am also facing problems in my 5 kg digital.
Within 4 days, I phoned to many staff of IFB - to CC, local service people, etc. Finaly, one came opened the machine and said some parts broken and went away.Then another staff came, he opened and inspected and went away, saying that he will come tomorrow - which tomorrow is anybody's guss. Why so much confusion and fuss among the service staff. Is it only in Tamilnadu area or whole of India???

I think this IFB management is sooooooo poor that they could not manage the complaints and the service staff properly. Whenever we register a complaint through their call center, they give some complaint no. but the HO service dept. never follow this number to find out the status of the complaint - whether it is rectified to the saisfaction of the customer or not.

Finally, I want to start a service - "IFB Cementry Service". It is free and it is for all religion, caste and creed. One condition is that you own a stupid IFB appliances.Any takers????!!!

IFB DIGITAL 7 KG - Very poor after sale service even after contacting Mr. Manish/Sales Manager on mobile no. [protected]. Our complaints not attanded satisfactorily since more than one year. Initially the service was very good in 2006, we got our defective piece replaced immediately, but after that it become a curse. We purchased extended warranty but all the money seems to be in dustbin.

Complaints not yet attended :
1. One hing broken of front loading door.
2. Making noise, as per previous mechanic of IFB, Mr. Rajendra; motor to be replaced.
3. Bottom opening lid also in damaged condition.

Mrs. Raina Gupta
[protected]
Delhi

Hello,

Please send your contact details, address and machine model name. for more details visit to our website www.ifbappliances.com


Regards,
IFB Customer care

Hello,

Please send your contact details, address. for more details visit to our website www.ifbappliance.com


Regards,
IFB customer care

IFB / MICRO OVEN — DELAY IN DEMONSTRATION

DEAR SIR,
IT IS A MATTER OF GREAT CONCERN THAT A GREAT COMPANY LIKE YOURS HAS FAILED TO PROVIDE A DEMONSTRATION ON MICROOVEN PURCHASED ON 23.03.2011 FROM 'GREAT EASTERN, BARRACKPUR'. ONLY A PHONE CALL WAS MADE BUT NO PERSONAL VISIT WAS GIVEN WHICH IS POSTPONDING THE USE OF MICROOVEN PURCHASED. YOU ARE REQUESTED TO TAKE EARLY ACTION TO SEND YOUR REPRESENTATIVE.

YOURS SINCERELY,

MALAYA KR MANDAL
VIVEKANANDA ROAD
SREE PALLY, PALTA,
PO - BENGAL ENAMEL
DIST - NORTH 24 PARGANAS
TEL NO - [protected], [protected]

The issue is finally fixed and the immediate action has been taken... Thanks to IFB customer support department for taking immediate action.

Thanks,
Partha Pratim Pal

IFB SENATOR 6Kg Washing machine — Washing machine complaint not attended to

washing machine not working past 1 week. Complaint attended spares not available. Not rectified nor replaced. no temporary solution. IFB people are lethargic, no means to contact higher officials, complaint rectification not monitored. Why then you provide AMC. Should IFB not make alternative arrangements if spares will not be available in time. Poor customer care. Should we switch over from IFB for better customer care. The so called boss is ever not available for any grievences. Should these things warrant consumer forum intervention. If need be we would not mind.

Poor servics at Chennai.

IFB WASHING MACHINE — NON COMPLIANCE TO SPECIFICATION

We have purchased the machine on 15 aug 2008 from a NEXT Lajpatnagar outlet.The machine is rated for 5kg load. but donot perform at rated load. when comlained the service engineer come and advice us to load it uoto 3.5 kg only. the company should deliver us a machine with rated capacity.

IFB WASHING MACHINE — repair under AMC

I am retaired bank officer from Audhyanagar vijayawada. My IFB washing mechine is under AMC till 19/01/2010. The mechine is under repair and same has been informed to service center. they have taken it to service center and informed that it will be repaired with in 3 days, After 3 days when we telephoned he said that he is not having perticuler part it will take 15 days. I am 65 years old and my wife is 60 years old and we are fully dependent on the mechine. At this age we have no energy to go to sevice center oftenly. Please do justice and get it repaired as early as possible.

IFB WASHING MACHINE — repair washing machine amc

iam Ravichandran employed in ongc Karaikal my residing at Nagapattinam my ifb washingmachine is under AMC i had been complaning repair my washing machine since 2months till iam yet to get respite. The following are the fact pertaining to the repair my ifb washingmachine A)My customer id is 1451231 B)my compllant No is 3981052 C) I was referred Mr. Senthil Manager in Mob No [protected] but gentlemen prepers not to respond to my franctic call. pl take action

IFB WASHING MACHINE — installation of machine on posting from mangalore to goa

we have come on posting from mangalore to goa hence shifted mechine ( washing mechine ),under supervision of your representive ,on reaching goa that is 02 july we requested your office for instalation of mechine vide comlaint no 4728150 dt july ,mr neshesh your repesentativeis promising us every to come but more then 15days hv passed
do u treat customers like this .
i am sorry to say but this shows your attitute how u care for people who trust you
my id id [protected]@rediffmail.com and tele no [protected]

IFB — Washing machine repair / AMC

Washing machine repair. We have AMC for the IFB washing machine. For the last one week no response from IFB
S. Gobinath, Mobile No. [protected]

I totally agree that the service personnel in coimbatore is very reluctant towards their service and the company IFB does not have any alternate nor taking any serious about it.

I am having IFB fully auotomatic 6 kg digital model, washing machine, which is under AMC for two years from 17 Dec 2010 to 16 Dec 2012 and I have paid Rs 5073/- for AMC. I had registered a complaint with IFB call centre ( tele:[protected] that my machine is getting overheated and its door lock is also not working. My complaint number is 8141762 dated 24 Jan 2012. Thereafter I have made numerous calls to the call center as well as to the IFB service centers at Moga and Ludhiana, however till date NO action has been taken by the company to get it repaired.

IFB WASHING MACHINE ^ KG DIGITAL — NON REPAIR

My washing machine developed noise in the rinse and spin cycles. I lodged a complaint with customer care complaint No 8680857 on 18 Apr 2012. The mechanic came and took a look on 19 Apr 2012 and said a part was to be replaced. Today is 30 Apr the part has not been repaired. The service franchise Mr Hari said the part is coming from GOA. After a week it didn't reach there was no communication from IFB so I called again. This time A Ms Deepika spoke and promised action in four days. Today is the fourth day and I was directed to Ms geetanjali who says the part is not available in the factory. I have not heard anything more absurd. Is it that the machine is off the production line because part is not available. If the production line is on then why can't the part be made available even after 11 days. IF there is a problem at the factory end they should give me a machine to use till they can repair the one I have. Or remove the part ofrom a new machine in stock and repair my machine and let the company equipment suffer the downtime. Having bought the costliest machine in the market this is not the kind of services I expected. Please help

I have IFB washing machine, which is under AMC till 2015. My customer Id is 1394063. My complain no is 11325691.I have always had AMC since I bought my machine & never was charged for any parts that were replaced. All of a sudden the company has started to ask for money even it is under AMC !! How is this possible by a company to change its conditions in the middle of any contract?? Is this not breach of trust? I cannot get out of the AMC contract till 2015 and my machine is not getting repaired !! I surely do not feel like paying on top of the AMC charges, which I have already paid. I was never informed anything by the company about this change of condition at the time of renewing my AMC.
How can the company change the coditions before the tenure of the AMC finishes ?? I am thinking of taking this to the COnsumer Affairs department !!

VERY-VERY POOR SERVICE AND PRODUCT

All viewers are advised never go for a bye of IFB Washing machine as all models do produce huge sounds and after complaining they give late and poor responce. Refer Cust ID-2828890 Complain No[protected] dated: 18/11/2013 at 1200 hrs.

Wshing Machine not working - Complaint No 13025511

Complaint registered on 29th with IFB . Still not able to supply required spares