IFB Industries Complaints & Reviews

copied below is registered letter sent to IFB Head office
To
Mr. Dasgupta,
President & CEO,
IFB Industries Ltd.,
Corporate Office,
Home Appliances Division,
Plot No. IND 5
East Calcutta Township, 12.09.2012
Kolkata, West Bengal, 700107


Dear Mr. Dasgupta,

I am writing to you as a completely harassed and disappointed customer. I have had an IFB machine for the past 20 years (first bought directly with the reference of Mr. G Dasgupta, am not sure that is you). My first machine was a wonderful experience and about 3- 4 years back, when I first had a major problem with the machine, the harassment began.
The technician was more interested in making his own money, and advised changing the drum, this being done and paid for, he said the body had to be changed. For all this of course the money was never receipted for and the person disappeared without the machine being fixed. Anyway, the end result was that after all these changes, I had a useless machine and had no option but to go in for a new one.

I bought the IFB WM Senorita DLX 5.5 kg on the 24/02/2010. The machine was sold to me as a fabulous piece with a 4 year warrantee. (Invoice copy attached). Given my experience with your after care, this warrantee was especially appealing.

Of course, the technician installing the machine was prompt and great at selling additional products worth 2240/- (copy attached).

I ran into problems with my new acquisition in Dec 2011 itself. The complaint was lodged as No 7779675 on Monday the 5/12/2011 and I had to make umpteen calls to even get a response. Finally one technician arrived and could not solve the problem and after many calls to customer care and then IFB office with numbers of junior, senior management, various technicians etc being given, the problem was finally resolved and a technician called Santosh sent.

On the 5/9/2012., I faced my second major problem, were the machine cycle stopped at a certain time in the wash cycle and the active button kept blinking in cycles of 8 times each. The complaint was registered as 10079587. It is today the 12/9/2012 and no one has bothered to attend to this matter - IFB has made a complete joke of the service and a mockery of the warrantee. I have written in your complaint cell but got absolutely no response.

Prior to all this, a technician called Raghuvendra arrived from the local franchisee (Magic Services and Marketing) after 4 calls. He was a novice, more interested that I buy their powder, and insisted that the machine was fine by turning the knob through the different cycles within a total of 2 minutes. I have had an IFB machine for 22 years now and I kept telling him that I have stood personally and tried to restart the machine, but he just would not listen. Finally I wrote a complaint on his report and hoped they would respond. But as expected no one bothered.
Again the whole cycle began. I was given technicians numbers which were switched off, owner of franchisee numbers, which never picked up, senior IFB personnel, who never bothered. Finally, the same technician of one year earlier, called Amrinder (or Santosh), arrived (seems he is the only one who knows his job). He figured a major problem with the automatic panel and with the drum, which he said was making sounds it should not be. This I was not even giving attention to. HE promised to come over by the evening and change the panel and in a few days the drum as well. This was 4 days back. The number he wrote in my IFB book was a 7 digit non existent number. I am still waiting and have meanwhile called customer care, been given some senior IFB rep numbers again, including one Geetanjali (sr manager) who was not called on the phone and one Abha, who promised action and a definite call back from Geetanjali.

I cannot believe a respected name in the Industry can have such poor and shoddy after care service. This is my 3rd such separate incident of facing really poor service.

I am writing to you directly with a hope that you would personally intervene to have this resolved and if possible change a machine which in its 2nd year is already giving so much trouble.

Thanks and regards

Nandini Mehra Yadav
B 10/ 7425, Vasant Kunj,
New Delhi
Mobile +[protected].

PS. It is now the 13/9/2012. The machine is indicating a problem in the beginning itself. Another 4 calls to your customer care has yielded a sweet voice and no technician visit. I am truly amazed.
PPS: Today is the 20/9/12 and still no visit after many more calls and complaints……

I have been registered a complaint with IFB customer-care about malfunction of microwave oven (model 25SC3). The complaint No. is 10085150 of dated 07/09/2012. On 10/09/2012 one technician attend the problem and tell me that an unit has to be changed and made the machine completely dead (initially the convention and grill mod was working). From the next day I am calling the service center every day and every day they are telling me that "service engineer is going to visit your place today". But none has attend the complaint till date.

I have bought the product on 25/02/2012 and it was costly in response to other band available in the market. My experience about after sell service is telling me that I have made a mistake on choosing IFB over other brand and I must take care not to repeat the mistake.

I had purchased ifb washing machine (Senator 6 kg) through canteen stores department, bangalore on 11 dec 09. After purchasing this machine, this machine is giving problem since day one onwards. It had a problem of clothes not washing properly and timer was also defected. Complaint was made in last week of decemer, timer was changed but the washing quality could not be improved. One complaint was made on 16 jan 10. Once again complain was made on 20 feb 2010. Some item was chaged but once again wash quality could not be improved. Then complain was made om 04 apr 2010, one technician " anandan" with one more executive came to see the wash quality, they washed the clothes and they were also of the opinion that wash quality is not good. Then i contacted mr nitin (Service manager) he said i 've got the report but did not do anything after that. Then after that i contacted mr nitin no. Of times but he didn't do anything.
Then i got posted to delhi. After coming to delhi machine was making lot of noise, complaint was made one technician "alam" changed the bearing. After some time again lot of noise is coming from the machine, complaint was made same technician "alam " came and told us that again bearing and drum will be changed. This complaint was made on 28 aug 2012, since today (14 sep 2012) no body has has even contacted. Mr anoop and depika doesn't believe in lifting telephone. Last 5 days i'm trying to contact delhi service center but no body wants to give any satisfactory answer.
I think sir, this machine has some typical problem and also company is not interested to rectify the problem, they just want to pass time. My request is that my machine may be changed with new one
Sushil
[protected]

My customer ID is 10030066
My compliant No. is – 10087430
I am having 3 IFB wasing machines in my family

Dear Sir / Madam,
I Mr. Amitkumar Bodhe the son of Mr. Prakash Bodhe continuesly following up with your customer service department since last 6 days even I registered my compliant on your customer care number...My washing machine is not working from last 5 days and my parents are ill so they faced this Inconvenience from last 5 days...Your customer care executive assure me that he IFB customer service can resolve my problem on 9th September 2012 but I never get any single call from IFB customer service department...even I continuesly following up with them then thy give me a cell No. of Ms. Archana (Cell No. [protected]) when I called this leady she given me another customer care No.([protected]) when I again call on this number I never get any clear answer about when they can exactly trying to resolve my problem.....I am having 3 IFB machines and if your customer care service is treating me like this then please suggest me the rite direction...Because now I am fed up with this and will taking some legal actions against IFB customer care department under the consumer protection act....This is my last mail to you ...I need clear answer from your side ...I hope it will get in as soon as possible...

My contact No. is [protected] and [protected]

Regards
Amitkumar Bodhe

Please acknowledge me for this compliant

Dear sir,

We are not getting hot water during washing period, Please kindly rectify the problem at an early date.
Product Name: ELENA DX

Your's
Krishna Pedada
M.I.G.-I,
Old A.P.H.B.Colony,
B/H Collector's Bunglow,
Srikakulam,
Andhra Pradesh.

IFBI BBSR THEY ARE CLAIMING THAT THEY ARE PLACING THEIR STUDENT IN BANKS BUT TRUE IS THAT HALF OF THEIR STUDENT ARE SITTING FOR THE CAMPUS TO COME. SO MANY STUDENT ARE WAITTING FOR THE JOB.. I[censored] WILL ASK FOR ALL THE LAST YEAR STUDENT LIST U WILL NOT GET ONLY THEY WILL GIVE U SELECTED WHOSE HAS GOT THE JOB.. NOT ALLS NUMBER.. IT TRUE IN BHUBANESWAR AND CUTTACK IFBI BRANCH. WHILE ADMISSION THEY WILL TELL U U SO MANY THING BUT AT THE END YOU WILL GET NOTHING.. GUYS DONT JOIN IFBI ITS WAIST OF MONEY.. BETTER TO INVEST IN OTHER COURSE

My name is "Vinod Kumar Boppanna" and i had bought IFB washing machine (6 kg).

On 1st september i had registered a complaint about a problem in the washing machine. Then a person came and found that a card became defective (he said the card name as speed control card). He came on 2nd september 2012. From then onwards, nobody has come to replace the card.

Everyday, i am calling some local franchise people who are handling this issue. Many times, they don't take the call and out of luck if they respond, they keep on saying that card has come and it will replaced tommorrow. I keep on hearing the same message for the past 10 days. I even called to the customer care and they say that the matter has been escalated and it will be resolved immediately. Yesterday also, i had called the local franchise owner and i was told that the card has come and it will be replaced. Yesterday no body has come..and today morning i called him again, and i was told that the card hasl come and will be replaced.

So same message i am hearing from these guys. Now, in a metro city like mumbai, a simple card cannot be replaced even in 12 days...then i am thinking what will happen in the small towns. In addition to this, the maintenance people does not have courtesy to answer the call in a proper way and give a proper date.

IFB has a very poor service center. I urge people to think again before going to IFB.

Cheers.

complaited more than one month ,system is leaking while using

i have a washing machine at my home for which i have taken amc from you... i have been complaining daily for the last 20 days vide comp No. 10073229 .... they do not give me a new complaint no as the old no is still unattended...... this is not the forst time... everytime the same thing happens.... i am also your shareholder since your ipo arnd 25 years back.... if this is how u r running our company.. no wonder new entrants are fast overtaking us....

now when i call the direct service centre... the lady there mamta doesnt listen to me and hang up the phone saying it will be done soon.... what is the definition of SOON

HOW CAN YOU APPOINT SUCH USELESS PEOPLE FOR SPOILING OUR COMPANY'S NAME.. TAKE SOME ADVICE FROM SAMSUNG IF NEEDED.... THE REASON THEY ARE THE MOST PREFERRED BRAND IS BCOZ OF SERVICE

manan somani

sitaram bazar
delhi-110006

ph: [protected]

The quality of IFB appliances has gone down considerably. They tend to get out of order very frequently. The service centre does not respond , you are in a queue perpetually for 20 minutes and then it disconnects. The Engineers if they come repair and the problem reoccurs promptly. Please IFB get up and shake . You were once the best consumer company and today the worst.

The replacement part (Blast) that service engineer brought for my old ifb bosch m/c t2900 dx was rusty although counter claimed. I am not sure when i will get the right part (Without rust) even after proper followup with company. I request for the senior leadership of ifb to get involved and solve the matter immediately.

Anil

I had logged in a complaint with your call centre on sun 02 sep 12 @ around 1600 hrs reg water seeping out from the washing machine when i had run a load on sat 01 sep nite. The problem persisted and i had to mop the water manually all thru the nite of sat and thru sun afternoon too.

Complaint was regd. With ms sowjaenya on sun as stated above vide complaint no[protected] customer id - 435458. My sister ms phirooza siganporia was expressly told that the complaint would be attended to mon 03 sep 12 by around 12 noon. As we are working people we had to take leave for the same. When we called neo services # 32992272 / 65182272 we were informed that someone would attend to the same by 1400 hrs. As one has normally experienced innumerable calls were made and had spoken to yogesh and were informed that santosh would be attending the same. It would be of interest to note that when i called at around 1627 hrs when there was a heavy downpour from the morn all thru the day i am being assured all the time that the said person santosh would visit soon. Am told by yogesh on the phone that he is on tardeo area. When santosh does call up it seems he is attending to a complaint in gowalia tank area.

Anyways he shows up all drenched without even an umbrella and says that he would visit the next day with spares at 1300 - tue 04 sep (Parts need to be changed - pump and pipe - cost breakup given as inr 2750/- pump n inr 450/- pipe change. He has been expressly told that there is a meeting scheduled with a client at 1400 hrs so work would have to be finished and he would have to be out of the house.

Come tue 04 sep there is no sign of him till 1325 hrs and so when i called neo services @ 1327 hours i speak to hemlata who tells me that she would be able to attend to the complaint on wed 05 sep - is one supposed to just take leave from one's work and not be informed - she says she needs to speak to her seniors and will revert - i call back at 1401 hrs and same will revert - i have made about 17 calls and becoz they have my calling no they do not even bother to pick up the phone - this just speaks volumes of your franchise's service attitude and reflects on the state of affairs - i have been given her mobile no [protected] by your call centre on sun - when i finally call on that she answers and then says she will get back and then does not answer the cell at all after that.

I got back on the call centre line and am told that they are located in hyd but the person ms gayatri was helpful and said that some how the complaint will be attended to by the end of today

I want to voice the fact the i have entered into contracts for the service of the same machine but the service time is pathetic - one has to call for over 15 days - why do we get into a contract - for you to earn interest and make fools of customers??? We are all working people and can't keep on taking leave for frivolous reasons to get complaints attended to.

Seems to me that people do not take the time to express their dissatisfaction on the service offered by your franchises. - don't give advt's in the papers that you are able to service when expressly the same cannot even by followed.

Need to know what action you are going to take against neo services for blatant violations of not attending to customers - not even answering the phones in their office

Whilst i am speaking to hemlata i would like to add that there is a senior person in the office as i could hear his background instructions - suggest strict action by taken against the franchise for breach in service.

Hoping that this mail does not go unattended to and notify me of action taken against the franchise



Ms mahrukh siganporia

44 aderbad, n. S. Patkar marg
Mumbai 400 007
[protected]
Mail id - [protected]@yahoo.com

Hi,

I bought a IFB fully automatic washing machine from QRS pattom on[protected], till now i didn't get even a call from IFB service centre for demo. i have been waiting for the demo for the past 9 days and we where instructed by the QRS team not to open the packing and after demo only we will be entitled for warranty. Its really pathetic.

Hi,
I had purchase IFB microwave by your company in Aug-2009 after got recommanded from my friends that this is only company that values his customers but after purchase of only 1 month there was problem in my microwave and i had logged the complaint which was attended by IFB engineer and its fuse was got detached( As informed us by the engineer) but after 1 year some of the buttons of the keypad was not working for which i had again logged the compalint which was attended by IFB engineer and told us to replace it but as my financial condition was not allowed i try to manage somehow but again in aug-2012 keypad was completely damaged and that time i have no other option but to get the same replaced and again 3rd time on 18-aug-2012 i logged the complaint for that i was charged RS 735 but again after 2 days microwave stopped heating for that again 4th time i logged complaint but this time it was told to us that its heating instrument was damaged which costs us around RS 2400 which was shocking for me as my financial condition not allowed me to get the same replaced also IFB engineer told me that Heating instrument was damaged as its fuse was not working which was earlier removed by engineer in warranty period.
kindly help me with the solution as i feel cheated from such great and prestigious organisation
waiting for a favouable response

Regards
Akhil Gupta
[protected]

I have purchase IFB washing machine after installing on that day onwards the machine was not working and the machine was alredy used the machine drum was rust , after that another machine replaced but this machine also same problem , still they are not replace machine , IFB employ proply not responding , very worst service IFB company,

Regards,

K.Subash,
ph:[protected].

sir, my washing machine is running heavily. i tried the customer care center telephone but there was no answer. please look at the matter as soon as possible.

We bought IFB Senorita Sx 6kg Washing machine recently. It was working properly for 1 month. After that I am getting TACO error. What does it mean? Please help me out.

Rama...

I bought front load washing machine two years ago but i did not use it for more then six months as i was mostly out of the town. From last december it is out of order i complaint about it in the month of january 2012. Their mechanic visited but he was not able to detect the problem he just changed one of the part but even then machine did not work i complained once again he did come back changed another part but machine was still out of order for the third time same thing happened. I complained for the fourth time on 11/08/2012 but their mechanic has not paid any visit. My machine is still under warrenty period my customer no. Is 2248530. I want replacement of machine.

Email sent to [protected]@ifbglobal.com.

Thank you
Dear Sir/ Madam,



This is to express my utter frustration at the pathetic and unprofessional attitude of your service department in terms of accounting, wrong record keeping resulting

in duplication of service charges. The beauty of this is no one from your service centre is willing to redress and correct this error.



My friend – Mr. Nandu ([protected] ) was in contact with your Mr. Vinayak ([protected]) since the last few months. On submission of relevant documents

Mr. Vinayak assured Mr.Nandu to look into this matter but for some strange reason now refuses to answer his phone calls or phone back on seeing a missed call.



Attached are the files pertaining to my complains. In short



There is a standard 2 to 4 years warranty on new appliances purchased. ( 4 years mentioned on your website )



One set of appliances ( washer, dryer, dishwasher, microwave ) was purchased sometime in June/July 2008 for EACH of my apartments in Mumbai

namely 9B Nibbana annexe and 1 A Prashant Apartments in Pali Hill, Bandra.

Installation in Prashant apartments was done in August 2008.

Installation in Nibbana was done in February 2009 ( As this apartment is normally not occupied )



During my quarterly visits to Mumbai I request your service department for checking, maintenance and upkeep of the appliances.

Different service personnel come –some from Elite services. They all claim that the service contract has expired and ask to sign a new contract.

The fault is mine as I had not checked the duplication. However this does not free you, being a multinational, from your responsibility and liability.



I had addressed this issue by registered letter dated 27th August 2010 to which there was no reply forthcoming. ( letter attached )



In my absence in Mumbai my friend Mr. Nandu is assisting me to seek written clarification from you.



I am attaching all the bills and statements. What surprises me is how can your service personnel make errors in the serial numbers of the appliances .

Secondly why are different rates for service contracts being charged for the same model of appliances? These rates again differ from those posted on

your website !!



You are requested and reminded to please correct all these errors without any further delay and inform us the outcome in writing.



Please note I am submitting all documentation and correspondence to http://www.consumercomplaints.in/new_complaint/

for their assistance .



Yours Faithfully,



Kumar T. Chainani

3A Olympian Mansions,

9, Conduit Road,

Mid Levels,

Hongkong

Tel: +[protected]

Fax: +[protected]

Email : [protected]@biznetvigator.com

PS: Could not attach .pdf,.xls,.doc files !

I have purchased ifb top load fully automatic washing machine on[protected] and on delivery found it to be defective as the main part which is drum and made of stainless steel is rusting from bottom and stained my clothes twice , on lodging complaint to customer care of ifb one technician visited and advised me to get the machine changed as it was a defective piece but even after 15 days nothing has been done still and every day the customer division gives me a new complaint number with new customer I d and the telephone numbers of seniors are no accessible and my complaint is not getting heard.
I request you to please help me in the same by getting the machine changed at the earliest and oblige.
Thanks- sanjay gupta F-10 green park main new delhi - 110016 ( ph. [protected] )