IFB Industries Complaints & Reviews

sir,
maine ifb washing machine senorita model 6 kg. ka 27 august ko instal/purchase kiya hai,jo 21 sep. ko kharab ho gayi. maine 22 sep. ko costmer care par case reg. karaya jiske baad se ab tak koi bhi sunvai nahi ho rahi hai,,daily costmer care,,lucknow ke ifb area incharge mr. mahendra singh,,ifb ke local branch office,,ifb franchisee ke owner mr. arun kumar sabhi se baat hoti hai, but abhi tak koi staff mere ghar pe washing machine ko sahi karne nahi gaya hai..
mera old complaint no..9581113,,,,mera costmer id num.3530185 hai..
please check my problems..
thanks,
Y.P.SHAHI
MOB.[protected]

Dishwasher broke down 3 weeks ago. IFB valid AMC. Service guy came and sold me another Rs 3000 worth of products but now no one returns call or fixes dishwasher. Spent Rs 3000 on dishwasher AMC and Rs 3000 on detergents/salt etc. Who can address this? Complaint number: 9559255

DO NOT BUY FROM IFB. TERRIBLE After Sales Service.

I Purchased a IFB Microwave oven with model 30SC3 on 6th Sept 2012. I was delivered a defective piece which was installed on the 10th of Sept 2012.The Engineer failed to discover that the appliance was damage. Appliance was replaced and they again delivered the defective piece to our house on around 16th Sept 2012. A new complain was IFB registered and the piece was not replaced till date.

I buy Ifb washing machine, Senorita VX 6kg on 12.01.2012, within 9 months it breakdown, I lodged my complaint to Ifb service centre, Mulund. Miss Mamta diconnected phone when I called for follow-up at Mulund sevice centre. Complaint to Mr. Shashank, Ifb area service manager, he also not giving any replay, Registered complaint to Vijay Sales from where I purchased washing machine. but no responce. Is Ifb product & service is so poor ?

9503151 - is the complaint number logged since 3 sep 2012

Issue :-
1. No one from customer care to take a call completely.
2. Local technuicians - No Support / No action taken.
3. Worst Customer care number - executives named, rakesh, teza, megha, etc just keep call on hold without telling any response.

WORST EVER EXPERIENCE WITH IFB .

I will be posting this out in the consumer court and publishing it on major social , media websites.

Complaint City - Ambala Cantt.

I unfortunately brought IFB Washing Machine Senorita DX during October 2008 in Hyedarabad.

During last 4 months, this machine had given me troubles over 40 times, and last complaint was made on 16.09.2012, but till date none has come for resolution.

I made more than 15 calls to these Service Heads with improper response. I found these people are DISGUSTING AND give FALSE promises. The customer care call centre is also UNPROFESSIONAL.

From the last complaint date on 16.09.2012, till date no one has turned up till date.

IFB Company should understand that customers are paying money for the customer service also. Customers have not given COW DUNG, paid money, money, money.

Now I hesitate to contact Unscrupulous Service Heads. These Service heads not bothered for customers. Also they are not willing to give Managing Director email id or Phone number to escalate the case.

SANAT BAIRI
[protected]

The complaint was registered with local dealer on 10 Sep'12. Issue is that the lock of the washing machine is broken. The service person came and took the lock away; saying it will take max 6-7 days. However, after multiple followup and assurances every day; it has not yet been fixed. And we receive excuses like technician is not well, etc.

I want to tell you that this treatment for customers doesnt speak of international standards of IFB. I am fed up of following up with the local people and want to tell now in case the Machine doesnt get fixed by 26th Sep - tomorrow; i will lodge a formal complaint in Consumer Forum. Additionally, will defenitely post on my facebook account that what kind of service IFB gives.

The Complaint no is - 3249 (Concord Services - [protected], [protected])

My contact Details - Shilpa Chandil [protected]

Executive plus washing me chine door is not closing properly, heater not working and leaking at the bottom
Cust. Cod id 3561964
Comp lined no:9589006 dt24/09/2012

I have a IFB washing machine. Due to voltage fluctuation, the machine stopped to work last month. We raised a complaint and technicians (so called) came to rectify the machine for 3 times but to no use. They are incompetent in their own products.
Still the machine is not rectified and none are picking up our calls. Even the manager cuts our call.

We are not sure how to get it resolved.

copied below is registered letter sent to IFB Head office
To
Mr. Dasgupta,
President & CEO,
IFB Industries Ltd.,
Corporate Office,
Home Appliances Division,
Plot No. IND 5
East Calcutta Township, 12.09.2012
Kolkata, West Bengal, 700107


Dear Mr. Dasgupta,

I am writing to you as a completely harassed and disappointed customer. I have had an IFB machine for the past 20 years (first bought directly with the reference of Mr. G Dasgupta, am not sure that is you). My first machine was a wonderful experience and about 3- 4 years back, when I first had a major problem with the machine, the harassment began.
The technician was more interested in making his own money, and advised changing the drum, this being done and paid for, he said the body had to be changed. For all this of course the money was never receipted for and the person disappeared without the machine being fixed. Anyway, the end result was that after all these changes, I had a useless machine and had no option but to go in for a new one.

I bought the IFB WM Senorita DLX 5.5 kg on the 24/02/2010. The machine was sold to me as a fabulous piece with a 4 year warrantee. (Invoice copy attached). Given my experience with your after care, this warrantee was especially appealing.

Of course, the technician installing the machine was prompt and great at selling additional products worth 2240/- (copy attached).

I ran into problems with my new acquisition in Dec 2011 itself. The complaint was lodged as No 7779675 on Monday the 5/12/2011 and I had to make umpteen calls to even get a response. Finally one technician arrived and could not solve the problem and after many calls to customer care and then IFB office with numbers of junior, senior management, various technicians etc being given, the problem was finally resolved and a technician called Santosh sent.

On the 5/9/2012., I faced my second major problem, were the machine cycle stopped at a certain time in the wash cycle and the active button kept blinking in cycles of 8 times each. The complaint was registered as 10079587. It is today the 12/9/2012 and no one has bothered to attend to this matter - IFB has made a complete joke of the service and a mockery of the warrantee. I have written in your complaint cell but got absolutely no response.

Prior to all this, a technician called Raghuvendra arrived from the local franchisee (Magic Services and Marketing) after 4 calls. He was a novice, more interested that I buy their powder, and insisted that the machine was fine by turning the knob through the different cycles within a total of 2 minutes. I have had an IFB machine for 22 years now and I kept telling him that I have stood personally and tried to restart the machine, but he just would not listen. Finally I wrote a complaint on his report and hoped they would respond. But as expected no one bothered.
Again the whole cycle began. I was given technicians numbers which were switched off, owner of franchisee numbers, which never picked up, senior IFB personnel, who never bothered. Finally, the same technician of one year earlier, called Amrinder (or Santosh), arrived (seems he is the only one who knows his job). He figured a major problem with the automatic panel and with the drum, which he said was making sounds it should not be. This I was not even giving attention to. HE promised to come over by the evening and change the panel and in a few days the drum as well. This was 4 days back. The number he wrote in my IFB book was a 7 digit non existent number. I am still waiting and have meanwhile called customer care, been given some senior IFB rep numbers again, including one Geetanjali (sr manager) who was not called on the phone and one Abha, who promised action and a definite call back from Geetanjali.

I cannot believe a respected name in the Industry can have such poor and shoddy after care service. This is my 3rd such separate incident of facing really poor service.

I am writing to you directly with a hope that you would personally intervene to have this resolved and if possible change a machine which in its 2nd year is already giving so much trouble.

Thanks and regards

Nandini Mehra Yadav
B 10/ 7425, Vasant Kunj,
New Delhi
Mobile +[protected].

PS. It is now the 13/9/2012. The machine is indicating a problem in the beginning itself. Another 4 calls to your customer care has yielded a sweet voice and no technician visit. I am truly amazed.
PPS: Today is the 20/9/12 and still no visit after many more calls and complaints……

I have been registered a complaint with IFB customer-care about malfunction of microwave oven (model 25SC3). The complaint No. is 10085150 of dated 07/09/2012. On 10/09/2012 one technician attend the problem and tell me that an unit has to be changed and made the machine completely dead (initially the convention and grill mod was working). From the next day I am calling the service center every day and every day they are telling me that "service engineer is going to visit your place today". But none has attend the complaint till date.

I have bought the product on 25/02/2012 and it was costly in response to other band available in the market. My experience about after sell service is telling me that I have made a mistake on choosing IFB over other brand and I must take care not to repeat the mistake.

I had purchased ifb washing machine (Senator 6 kg) through canteen stores department, bangalore on 11 dec 09. After purchasing this machine, this machine is giving problem since day one onwards. It had a problem of clothes not washing properly and timer was also defected. Complaint was made in last week of decemer, timer was changed but the washing quality could not be improved. One complaint was made on 16 jan 10. Once again complain was made on 20 feb 2010. Some item was chaged but once again wash quality could not be improved. Then complain was made om 04 apr 2010, one technician " anandan" with one more executive came to see the wash quality, they washed the clothes and they were also of the opinion that wash quality is not good. Then i contacted mr nitin (Service manager) he said i 've got the report but did not do anything after that. Then after that i contacted mr nitin no. Of times but he didn't do anything.
Then i got posted to delhi. After coming to delhi machine was making lot of noise, complaint was made one technician "alam" changed the bearing. After some time again lot of noise is coming from the machine, complaint was made same technician "alam " came and told us that again bearing and drum will be changed. This complaint was made on 28 aug 2012, since today (14 sep 2012) no body has has even contacted. Mr anoop and depika doesn't believe in lifting telephone. Last 5 days i'm trying to contact delhi service center but no body wants to give any satisfactory answer.
I think sir, this machine has some typical problem and also company is not interested to rectify the problem, they just want to pass time. My request is that my machine may be changed with new one
Sushil
[protected]

My customer ID is 10030066
My compliant No. is – 10087430
I am having 3 IFB wasing machines in my family

Dear Sir / Madam,
I Mr. Amitkumar Bodhe the son of Mr. Prakash Bodhe continuesly following up with your customer service department since last 6 days even I registered my compliant on your customer care number...My washing machine is not working from last 5 days and my parents are ill so they faced this Inconvenience from last 5 days...Your customer care executive assure me that he IFB customer service can resolve my problem on 9th September 2012 but I never get any single call from IFB customer service department...even I continuesly following up with them then thy give me a cell No. of Ms. Archana (Cell No. [protected]) when I called this leady she given me another customer care No.([protected]) when I again call on this number I never get any clear answer about when they can exactly trying to resolve my problem.....I am having 3 IFB machines and if your customer care service is treating me like this then please suggest me the rite direction...Because now I am fed up with this and will taking some legal actions against IFB customer care department under the consumer protection act....This is my last mail to you ...I need clear answer from your side ...I hope it will get in as soon as possible...

My contact No. is [protected] and [protected]

Regards
Amitkumar Bodhe

Please acknowledge me for this compliant

Dear sir,

We are not getting hot water during washing period, Please kindly rectify the problem at an early date.
Product Name: ELENA DX

Your's
Krishna Pedada
M.I.G.-I,
Old A.P.H.B.Colony,
B/H Collector's Bunglow,
Srikakulam,
Andhra Pradesh.

IFBI BBSR THEY ARE CLAIMING THAT THEY ARE PLACING THEIR STUDENT IN BANKS BUT TRUE IS THAT HALF OF THEIR STUDENT ARE SITTING FOR THE CAMPUS TO COME. SO MANY STUDENT ARE WAITTING FOR THE JOB.. I[censored] WILL ASK FOR ALL THE LAST YEAR STUDENT LIST U WILL NOT GET ONLY THEY WILL GIVE U SELECTED WHOSE HAS GOT THE JOB.. NOT ALLS NUMBER.. IT TRUE IN BHUBANESWAR AND CUTTACK IFBI BRANCH. WHILE ADMISSION THEY WILL TELL U U SO MANY THING BUT AT THE END YOU WILL GET NOTHING.. GUYS DONT JOIN IFBI ITS WAIST OF MONEY.. BETTER TO INVEST IN OTHER COURSE

My name is "Vinod Kumar Boppanna" and i had bought IFB washing machine (6 kg).

On 1st september i had registered a complaint about a problem in the washing machine. Then a person came and found that a card became defective (he said the card name as speed control card). He came on 2nd september 2012. From then onwards, nobody has come to replace the card.

Everyday, i am calling some local franchise people who are handling this issue. Many times, they don't take the call and out of luck if they respond, they keep on saying that card has come and it will replaced tommorrow. I keep on hearing the same message for the past 10 days. I even called to the customer care and they say that the matter has been escalated and it will be resolved immediately. Yesterday also, i had called the local franchise owner and i was told that the card has come and it will be replaced. Yesterday no body has come..and today morning i called him again, and i was told that the card hasl come and will be replaced.

So same message i am hearing from these guys. Now, in a metro city like mumbai, a simple card cannot be replaced even in 12 days...then i am thinking what will happen in the small towns. In addition to this, the maintenance people does not have courtesy to answer the call in a proper way and give a proper date.

IFB has a very poor service center. I urge people to think again before going to IFB.

Cheers.

complaited more than one month ,system is leaking while using

i have a washing machine at my home for which i have taken amc from you... i have been complaining daily for the last 20 days vide comp No. 10073229 .... they do not give me a new complaint no as the old no is still unattended...... this is not the forst time... everytime the same thing happens.... i am also your shareholder since your ipo arnd 25 years back.... if this is how u r running our company.. no wonder new entrants are fast overtaking us....

now when i call the direct service centre... the lady there mamta doesnt listen to me and hang up the phone saying it will be done soon.... what is the definition of SOON

HOW CAN YOU APPOINT SUCH USELESS PEOPLE FOR SPOILING OUR COMPANY'S NAME.. TAKE SOME ADVICE FROM SAMSUNG IF NEEDED.... THE REASON THEY ARE THE MOST PREFERRED BRAND IS BCOZ OF SERVICE

manan somani

sitaram bazar
delhi-110006

ph: [protected]

The quality of IFB appliances has gone down considerably. They tend to get out of order very frequently. The service centre does not respond , you are in a queue perpetually for 20 minutes and then it disconnects. The Engineers if they come repair and the problem reoccurs promptly. Please IFB get up and shake . You were once the best consumer company and today the worst.

The replacement part (Blast) that service engineer brought for my old ifb bosch m/c t2900 dx was rusty although counter claimed. I am not sure when i will get the right part (Without rust) even after proper followup with company. I request for the senior leadership of ifb to get involved and solve the matter immediately.

Anil