[Resolved]  IFB Dishwasher — Hopeless service

Hi,
I have a IFB dishwasher neptune. Its been 2 eyasr since we got the machine.But righht from the day, i ahve not been getting propmt service...be it delivery of accessories or machine service.
Pls look into the matter


Thanks,
sowmya s

Hello Everybody
I have purchased zephyrEX DishWasher of IFB in Sep 2008. After purchasing machine, I was given a kit of Salt, Powder and Rinse Aid. Now from last 25 days everyday I am begging to IFB SERVICE CENTERS for new kit of powder and rinse aid. Every day I am wasting half an hour for follow up. Each of them, representative gives new numbers from here and there, I called from Bangalore Service Center to Ahmedabad branch office, and every day they are saying foolish statement of wait for 2 days, wait for 2 days.If such a situation continues, then there is no meaning of Dishwasher. I have to again go for "KAMWALI". I CAN NOT UNDERSTAND, MACHINE OF 25000RS IS RECEIVED WITHING TWO DAYS OF PURCHASE ORDER AND ITS POWDER OF ONLY 250RS REQUIRES MONTHS TO BE DELIVERED. VERY VERY POOR AFTER SALE SERVICE. WHAT IS THE MEANING OF MONOPOLY OF THIS DETERGENT AND RINSE AID.
If any body has another source for this dishwasher detergent and rinse aid in Gujarat, please tell me. I will go for that detergent, otherwise this machine will become a SHOWCASE PIECE.

i hve a ifb napute dishwasher after sales service is very bad im not recomending anybody to buy this product nobody is there for lising ur problems

REGARDING IFB DISHWASHER AND IFB WASHING MACHINE

MY NAME IS DHANANJAY M KARAJGAR, FROM KOLHAPUR AND AN CUSTOMER OF IFB SINCE LAST FIVE YEARS AND WE OWN BOTH YOUR DISH WASHER AND WASHING MACHINE. WE HAVE HAD AN COMPLAINT MANY A TIMES AND CONTACTED SANJAY TAYSHETTE, YOUR SERVICE PERSONNEL OVER HERE BUT IN VAIN. THE SERVICE OF YOUR PERSONS AROUND HERE IS THAT WE ARE CONTACTING HIM DAILY FOR SOME FOUR MONTHS AND EVEN HE HAS NOT COME YET. WE ARE ALSO NOT GETTING CORRECT ANSWERS FROM HIM. PLEASE WE ASK YOU TO LOOK INTO THIS MATTER. THE SERVICE GIVEN BY HIM IS THIRD CLASS AND VERY RUBBISH. WE ASK YOU TO CHANGE HIM AND APPOINT SOMEONE ELSE WHO CAN GIVE A PROMPT SERVICE.

I too have IFB Dishwasher for 3 years now. IFB cheats its clients by keeping a monoply for its detergent and Rinse Aid. I have searched everywhere but I could not find the replacements for its Rinse Aid, But for the detergent there is a very good replacement I can suggest. You must have heard AMWAY DISH DROP liquid. It comes at a cost of approx 450 Rs for a Litre Bottle. You must have many AMWAY distributors near you. They may offer 20% discount on the MRP. Get a dilution bottle along. Dilute the liquid 1:8 and use 25 ml of the dilution in the detergent compartment. It gives you very good cleaning. This liquid lasts for nearly 6 months if you are using the dishwasher once a day. Good money saving. Otherwise u are left at the mercy of sole service centres.

If any IFB person is reading this review, I shall suggest the company to relook their service policy. IFB is a good brand but its monoplomistic service policy is ruining its customer base.

I am still looking for ther rinse aid substitute, will get back as soon as I get it. Some people should look for them in one Dollar stores. I am sure we can get them there.

Dont ever leave service centre engineers who come for repairs unattended. They make take original parts out of your machines. Also look at the parts they change. The company usully replaces repaired/reconditioned parts under AMCs. The service centres also put some spurious parts in the machine. Very bad on compay part.

I have an AMT with IFB for the dishwasher. It has not been functioning for the past 3-4 months. I registered a complaint. Till now it has not been serviced. Everytime I call the concerned person, he would give excuses but not come and pick up the m/c for service.

IFB is one of the hopeless post sales service company.

once the mac gone its gone ..good 4 nothing ...the poorest after sales service i hav ever come across i really wonder wherther they pay 4 there staffs hmmmm

I am having IFB Neptune Dish washer.
Really is saves water and breakage of my costly glass ware.
If any one is looking for Dishwasher must check first IFB.

I have a Ifb dishwasher naptune. Its service center at manpada Thane, has failed to provide me yearly service contract till date though I repeatedly asked for it. Recently the heater of my dishwasher is not working. The service center person without even checking it properly says its pcb is faulty needs to be replaced worth 3800 appr. Takes the visiting charges, talks rudely, with great authority tells enquire anywhere the answer will be the same. Can anyone from customer care Ifb provide me a genuin after sale service. Hoping to get a prompt help.
Sushma rajnish
1101cirrus A, Coismos Paradise, Pokharan road No.1, Thane (west )
Pin 400606
Mobile [protected]
[protected]

Completely agree with all of you. I see absolutely no sense in IFB's policy - or lack thereof - regarding distribution and retail of the dishwasher kit. If you can't buy these items at a regular grocer's, and if you have to move heaven and earth every time the detergent and salt and rinse aid run out (which is about once a month), then there is really no point in having the machine.

IFB Dishwasher Neptune DLX

Sir,
I have purchased Dishwasher on 23/10/2013 from Sonovision Erramanzil Somajiguda Hyderabad Shop .within 4 to 5 usages pump got failure. Customer Care people after several phone calls for 6 months they sent one Service man but he could not repair it and replaced it even though I am ready to pay for it.
Its more humiliating due to bad service

Non attendance of un serviceable IFB washing machine

Cust Id 2396890, complaint No 11111442 lodged on 31 Dec 13. Response is not prompt. Initially they were prompt to enter into an AMC for the same complaint. After AMC, the response is quite poor.