IFB Industries Complaints & Reviews

I have regsitered on toll free number for service of IFB washing machine model Supreme, under annual maintenace contract-date of complaint 22-02-11, complaint no 5941425 - heavy knocking noise during washinh/spin cycle. Only a week earler they changed the bearings for high noise during spin cycle. On 23-02-11 , Mr Rathinaselvam(RKInternational-franchise) visited ,just tuched the machine and claimed machine drum needs to be replaced. He was only eager to renew the AMC contract for two years. I was prmised that with two/three days a new drum will be installed since the machine was under service contract 0026573 valis till 25/02/11. Anyway I signed AMC for two years and paid Rs4572-00,vide receipts 57948,57549 dt 23/2/11.
I requested him to open the rear door ,inspect the machine and show me also the damaged drum as I suspected the knokcing noise may come from improper fixing of drum during earlier visit one week earler. Mr. Rathinaselvam refused to show the part damaged.He felt earler repairs during bearing change is incomplete and new drum is absolutely needed, which is in short supply
Even after 13days the comaplaint is not attended and there is lack of response from the office located in Vadapalani .
I finally open the rear door to have a look at the machine. I found that rear support of drum is not fixed properly leading to vibration and noise. I took photopgrahs immediately, tightened the nut on rear support and took photos again.
I hope the IFB authorities will have now time to look atleat photos and take proper action.
After paying full AMC and waiting two weeks for maintenance/replacement , I must say customer service is not at all satisfactory.
Never call a service request one or two weeks before expiry of annual maintenace contract.You will be forced for new contract on empty promises of 24 hour service attendance.
lack of trained man power seems to be usual excuise. Service Enginner complains IFB does not stock spare drums in sufficient number . All these are weak excuses given by franchise on unsuspecting customer. I paid for AMC that is not satisfactory and ended up attending to it myself ater two weeks of waiting. When will the company find time to repair my wshing machine?

Form
lambothar
[protected]@yahoo.com
ph no.. [protected]

To
ifb service manager
ifb chennai branch
dear sir
my ifb executive washing machine didn't working properly since 12.12.2010.. on next day i complaint to ifb customercare executive on 13.12.210. he said that i accepted ur request, ur complaints numb is 5552278 & i send u service man ur home mr santhosh[[protected]] next day mr santhosh came to my home & check the washing machine, he said the problem was machine motor.i said that it's ok replace it..he told that ok i come & replace it tomorrow.. after there week he didnt came ones again i complaints to customercare they given another numb[[protected]] i call that numb she pick my call miss fathima & she also given to me one serviceman numb[[protected]] mr ravi ganesh i call but he doesnt pick my call.. three month goesup, still now no one replace that motor & not solve my complaints so plz solve my problem

I refer to my complaint dated 18/02/2011 and subsequent visit of your agent Mr. Kuljit. Amongst other issues, my complaint is related to "selector buttons not working". While 2-3 buttons of the machine do not work, your rep stated that only one (main on/off button) will be replaced and that too is not in stock. I am still waiting for the same to arrive and would like all defective parts to be replaced. Please advise how long it will take??

I would also like to add that the machine purchased by me on 24/12/2010, was delivered at my residence in an open carton and had water in its pipes and the "Additives chamber" was also full of water. I was told by the person who came for installation that this was because of testing of machine in Godown. Till initial 3-4 uses water used to remain in "Additives chamber" which now gets totally drained out. I therefore suspect that a used and defective machine has been passed on to me and am finding your response very disappointing. Please take urgent action for complete redressal of all issues.

Dear,
I have purchase Microwave from Vijay Sale Pune. , Model 25SC3 date : 25th Dec 2010
IFB person has visit for demo where he informed that Grill stand is missing which you can get from Dealer i.e. vijay sales.
I have called Vijay sales person for more then 10 times, for which they have inform we will give you in short time.

Still i have not receive IFB grill.

I am not able to cook any item and its of NO use.

Name : Pankaj Zamvar
Contact No. [protected]

I purchased an IFB Washing machine model AW6563 on 12 oct 2009 and it was fitted by the IFB technician on 15 oct 09. All accessories and water extension pipe are genuine IFB accessories and are covered under same warrantee. The inlet water hose has started leaking. Complaint was registered on companies helpline ( complaint no 39849475 and 5954517 last on 23 feb 2011) The franchisee technician Mr viky visited the site and is insisting that the genuine IFB water inlet hose supplied alongwith the machine cannot be replaced and I have to purchase another system.

My request is that any genuine company item supplied with the machine purchased from the company necessary for the functioning of the machine is an integral part of the machine itself and if the customer is not responsible for misuse and neglect (as in this case) and the machine is defective bacause of a design defect (coupling of water inlet hose) then the company may kindly replace it under warantee

I ordered a washing machine from csd canteen chennai dated on 02-feb-2011, still its not delivered. When i called up and asked they told that there is no fund in csd canteen, so delivery will happen only after april and also they added up that persons who bought on jan has not got the delivery. It means if we buy a w/m through csd we have to wait for 3 month.

If they would have told us earlier while the payment we would not have bought the washing machine in canteen

Sir/Madam,I had bought a IFB Microwave oven 30 sc 1.My Oven is under AMC(ANNUAL MAINTANENCE CONTRACT) where I had paid Rs.1371.00 on 12.08.2010 for the same.My oven started giving problems on the last week of september 2010.I had given a complaint to the IFB Consumer services on september 2010.Till date no one has turned up to repair my oven.I had called and requested them to do the needful atleast 30 times.Only empty promises till date.Since they troubled me for not repairing my oven ,it is lying as a garbage.For the company's reckless,unfriendly,irresponsible and fraud behavior and attitude,I definetely want the company to give me a new microwave oven of the same catogory.IFB -worst service,they absorbed my energy,wasted my hard earned money,killed my precious time.I WANT JUSTICE.PLEASE HELP.

IFBI IS FRAUD this people just want a money nthng else everythng in this institute is fake i had spoil my career in this institute my money and time.
they does not provide any kind of job they just fool students for money even the centre head is lier Mr. kailash IFBI IS FAKE INSTITUTE..........

When the machine is switched on and the machine is on the spinning position the machine doesn't stay in one place and keep on moving and making big noise. ;Even after the full wash is completed, water gets stagnated inside and because of this the clothes are wet. I made a complaint on 4th February and again on 8th and so far no response from the reputed company. I contacted one Mr. Duraisamy in moble No.[protected], one technician by name Munisamy in his moble [protected]. Whenever I cantact the usual reply is the spare parts are not readily available. I am a senior citizen and how many days I can pull on like this without washing my clothes? Now my complaint is transfetted from Valasarvakkam branch to Vadapalani branch and I was asked to contact Niranjan in 30288510 and I contacted this number on 17th Feb and again on 21st Feb and one lady contacted me and gave me the usual reply that one technician will come to your house today. Now the last thing I can do is to approach the consumer court to redress my griecance.

I purchased IFB Senator 6 kg washing machine from Vasant Kunj outlet of the company's authorised vendor M/s Pankaj Electronics, Green Park, New Delhi vide Invoice number 12914 dated 24/12/2010. The trolley and other items worth over Rs.2600/ were also purchased from company. The machine developed faults from day one like its selector buttons not working, heavy vibrations and clothes remaining very wet despite spinning on speeds of 700 and 900 . First complaint was lodged within a fortnight of purchase. The service person informed that he had balanced the machine and other faults will go with regular usage/balanced loads etc.. As the problems persisted I have lodged several complaints- last being no.5774990 ; 5856861 (on 5th Feb.) and 5884873 (on 11th Feb). I regret to inform that no one has attanded to the complaints and the phone numbers provided by company's Helpline are not even picked up. I am feeling cheated and regret having bought the machine which is apparently faulty. Pls get the matter looked into on priority. Thanks.
Chanchal Phadnis, 7065, Sector D7 , Vasant Kunj, New Delhi 110070. Ph. number [protected] , e mail cc.[protected]@sbi.co.in

Dear IFB Washing machine prospective customers,

I had gone to one of a reputed showroom in Guntur for purchase of IFB Senator Washing Machine.

To my utter surprise, the showroom salesperson advised against going in for purchase of IFB Washing Machine citing after sales service issues and lack of trained technicians to rectify any problem. He also added that life becomes miserable once any complaint arises. When I requested him to suggest some alternative make, he politely refused and asked to look for the same on my own by referring to friends and relatives.

Pls consult existing users before buying IFB washing machines.

CUSTOMER ID- 1946217
COMPLAINT NO-5873356
CONTACT NO- [protected]

SERVICE CENTRE[protected]
FOR OVER ONE WEEK THE SERVICE PEOPLE SAYING IT WILL TAKE 2-3 DAYS.
3 PARTS TO BE CHANGED.MACHINE IS UNDER WARRANTY.
D.O.PURCHASE-15TH JULY 2009

MATTER UN RESOLVED

Reena Gera...

Dear Sir,
Complaints to TUTICORIN DEALERS OF IFB ;
In our washing machine IFB Front loading occured problem for the past 1 year.

Mean time we repeatedly made phone calls to the service centre nearly 100 times.

But nowadays that service man never attend & answer our call sir.

Kindly take necessary step to provide service & make a GOODWILL to IFB International co.

E-Mail id : [protected]@yahoo.com, [protected]@gmail.com

: [protected]@yahoo.com, [protected]@gmail.com

Respected sir,

This is with regard to our ifb dishwasher. We have an ifb dishwasher neptune model, which we have been using for about four and a half years now. Suddenly during the first week of december 2010 the machine suddenly stopped working and we registered a complaint with the ifb authorized franchise service center at anna nagar, chennai which is being run in the name of sai enterprises [address - ap732, gblock, 2nd street, 11th main road, anna nagar west, chennai 600040. Phone [protected]/[protected]] by a person by name mr elumalai, after repeated calls and constant chasing for nearly more than fifteen days a technician by name mr boopathy was sent. Some haphazard job was done only to end in futility and we were told that the program chip[neptune pcb and hose] needed to be replaced and were asked to pay an amount of 4200, for which an sbi cheque for the amount was given by my father. The cheque was en cashed within a couple of days but no one from ifb came and replaced the parts. So the chasing and phone calls continued for another fifteen days after which mr elumalai came and replaced the parts, but the machine functioned partially but there was a leak and our kitchen was flooded. We were again asked to shell out another 1800 rupees on 17/01/2011 for an aqua filter replacement to control the leek and after en cashing the money again no one turned up. So continued the chasing and repeated phone calls, where in mr elumalai convinced us that he could check the machine and set it right only at the service center and not at our home. So it was taken to the service center on the pretext of setting it right within three days and deliver it back. Even after 22 days the machine was not delivered back to us and the concerned person would avoid answering our repeated calls or would keep his phone switched off or else someone at his office would pick the call and say that he was unavailable. Again we had to literally repeatedly knock at his doorstep every day and beg him to deliver our machine. Then after we told him that we would wait no but had no other option but to proceed legally against his enterprise the machine was delivered on last saturday evening[12/02/2011], but it was not installed. Now he is dillydallying to come and fix the machine and has not sent any technician so far. Ifb is morally responsible for all the ordeal, troubles and harassment that we have undergone for the past nearly two months. The license of such careless and non service oriented establishments should be cancelled and they should be prevented from cheating people by giving them all kind of lofty and rosy promises at the time of sales.in spite of shelling out huge amount of money for replacement of parts we are still unable to use the equipment due to the callous and arrogant nature of the ifb company as well as its franchise service center. My sincere advice to all citizens never go in for purchase of any ifb products, they offer the worst after sales services and have only half baked technicians who do not know to do their job. Hope i can get some justice for all troubles we have undergone, as we had even cancelled our appointment with doctors when some of our house member's health were not so good and waited for these people's services based on their false un kept lousy promises and deadlines.

SAVE YOUR BRAND NAME

SUB : Defective IFB Washing Machine & Inefficient Service

I had purchased my IFB Washing machine in May 27 2007. Since inception, my washing machine has been giving me immense problem which has not been rectified as of today. In support of my complain I am giving below some of my complain number related to one problem and that is when the machine is on run it make a horrible sound.
Complaint No. Dated
1423502 26.12.2007
1553073 13.02.2008
2025639 31.07.2008
2042812 05.08.2008
2172717 12.09.2008
3593337 07.09.2009
5494311 30.11.2010 Problem of E2 error started &
5831129 31.01.2011 problem yet to solved (75 days)

On November 30, 2010 I made a similar complaint regarding the sound that the machine was making when on the run. The service engineer who came to attend the complaint told us that the trolly built by the company for the machine is defective, hence the sound in the machine and insisted to purchase the new trolly launched by the company recently. He further asked to add a water filter for improved washing. We bought the water filter and he attached it to the machine itself However, no receipt of the filter bought has been given to us till date. He also changed the start button as there was some problem with it also.
The very next day when I put some clothes to be washed, but the machine did not budge and showed E-7 error. We again lodged a complaint with customer care and posted a mail on December 3, 2010 for the same (reply to which is still awaited). The engineer came to see the machine and said that there is some problem with the Digital Board and he changed the Digital board of the machine. But as soon as he went off the machine is not working at all and showed E2 error i.e. insufficient water supply. From that day we actually learnt about the E2 errors mentioned in the IFB manual.
After that many verbal complaint has been lodged with your Branch Service Head in New Delhi (Ms. Deepika ) and Franchise Head (Mr. Hari), as the machine has started giving me problem of E-2 at every wash.
The Service engineer during one of his visit took out the filter and I hoped that the machine would now work properly, but in vain. The Engineers who come to visit are now saying that the water pressure is not appropriate and hence the E-2 error is showing. Since I was attaching the pipe of the water supply with the tap of my overhead tank (approximate height is about 10 – 12 ft.), he suggested I should go for the fresh water tap. Here I would like to mention that the water supply in our area is only for a hour and none of the programmes in the machine is within the time limit of the water supply (except for quick wash).
I would like to mention that I do agree with their deliberations, but my logic is that if that is the case why did the machine not showed such an error in past, as the machine is kept in the same place and the same circumstances for the last two years. If it is so then was the Digital Board put earlier in the machine was defective, because all these problems started occurring after its replacement.
Talking to the service engineer has proved to be futile as they are so rude and discourteous that at time I feel guilty to have even bought the reputed machine like IFB. I would like to ask that whether Service Engineers are only for selling different products of IFB or are they for complaint redressal? Company claims that the complaints are to be attended / rectified within 48 hrs. But I am sorry to say that inspite of my several complaints as evident from above and several delebrations that too for the last 75 days my problem has not been solved.
I therefore request you to intervene into the matter urgently, so that my faith in IFB remains intact.
Thanking you in anticipation
Yours truly

Tushar Chatterjee

K-168, RBI Colony
Sarojini Nagar
New Delhi-110023
(M) [protected]

I have purchased a front end load washing machine with model number Elite Dx 5.5 kg on 9th oct. 2010.
Due to some technical problems, the machine stopped working on 29th Jan 2011, and the same day i lodged a complain with the customer care dept of the IFB Home appliances with complaint number 5820827.

The company's technician attended the complaint only on 1st feb., that after 4 days of lodging the coomplaint. After inspecting the machine he told me that the PCB of the machine is to be replaced and it may take 2-3 days time.

10 days have passed since and the company has not taken any step to replace the PCB. I have been following up the matter with their local service centre and call centre. The local service centre said that the spare is not available with them and it has to come from ahmedabad. today i spoke to thier representative at ahmedabad ( Mr. Ketan Hingu) and he informed me that it will take further 3 days as there is an acute shortage of spare parts.

Is this the way, such a renowned home appliances co. is treating its customers? its a shame that even after 14 days have passed, they r not able to rectify my problem.

rita nair

I have purchased IFB Washing machine Senator Model 2 years before. Three months before machine was not working, I have given complaint to customer care. A person came and attended the problem, he said water fell on the motor so its damaged and advised to change the motor and also said it costs Rs. 6500 exclusive of service charges. After that he suggested if you go for 2 years maintenance option it will be less than Rs. 5000 and service free for 2 years. Then I agreed and taken AMC. After 10 days he came and replaced the motor and board the machine was not working properly, then he said the board brought by him is faulty one by mistake he brought it and committed to bring new one on next day. Next day he came and replaced the board and shown me the machine is now working; he said ON/OFF switch will not work needs to be changed but It will be available only after 30 days, and asked him about the fitment of bottom piece (it was not fitted properly) he said during changing the switch he will fit it properly. Next day I was happily started using the machine that time only I found that dryer is not working, immediately I have called the person and informed the problem. After frequent reminder he didn’t come (most of the time he didn’t pick my call) and after 10 days he Cooley said that he is quite busy and asked me to give complaint at customer care. I have registered complaint again, one person Mr. Madhavan came and checked the machine and said the board is faulty and agreed to replace the board. He said after 2 days he will bring the board, after 2 days he called me at evening and said I am on the way to your house and asked me to be at house, I have taken permission from office (my wife also working) and stayed at house. He didn’t come, I called him after 3 calls he attended my call and said he is very near to my house. He didn’t come, this was happened several times; afterwards he avoid to attend my calls, one month passed out. I am unable to use my machine since 3 months I am paying Rs. 800/ month for washing our clothes to house maid. Please suggest how to repair my washing machine and also suggest how to take actions against them.

sir ihave your product washing machine model no. eva dx under warranty. i have allredy complation your service center.but not visit your enginear at my home. plese kindly apporved a enginear at my home j 15b second flour gangaram vatika chukhandi tikaknagar my mobile no. [protected]. i request you very soon my problme.

I have a Washing Machine (Elena Ex), it is under AMC, it has not been working and a complain has been lodged since 27.01.2011 (13 days ago) Customer code No. 843891. The service attendants have not taken any action to do the needful. Repeated complains have fallen to deaf ears. Every time i am referred to the same service reference from the help line and my time is wasted. The last time ( on[protected] i was provided a local IFB contact...

I am having one IFB TOP Loaded Washing machine which was giving some E2 error for which I have logged a complain at IFB call center on 8th of Jan 2011 for which they have given me complain no. 5708153.

After 3-4 days when no one called and visited to check our machine, I again called there call center and they told me to call to service center and they provided me the no. of that service center.

After several times calling after 2-3 days they send one engineer to check the machine. The worst thing is that the engineer know nothing about that washing machine he started opening the machine top cover which he didn't know how to open and at last he broken the Top cover of my machine and for excuse he told us that machine is 1 year old and now the plastic is weak and hence it is broken, even we are using IFB original Cover in our machine. Then I complain this to the service center and they committed that it's an engineer mistake and they will replace the TOP cover free of charge.

But till date it's one month they are continuously making me fool saying that few more day sir. Also they are not even picking up my phone i have to call them more than 20 times a day then only they pick the call.

If IFB people are reading this than please do the needful and also take some action against that engineer and also given below person who are just making the customer fool.

Ms. Rakhi: [protected]

with regd.
Anudesh Kesharwani
Mob. [protected]