IFB Industries Complaints & Reviews

To
Mr. G. Dasgupta
President & CEO
IFB Industries Ltd
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

Date: 10 Jan, 2011

Dear Sir,

Sub: Request for replacement of defective washing machine (Senorita Dx)

It is regarding distressful time we have been going through since I purchased the IFB washing machine (Senorita DX) from DD Electronic, Dwarka, New Delhi, on 14th April 2008, paying Rs. 17, 500.00
After reading the following, I hope you will understand the situation and express similar opinion.

My Customer Code is : 1425551

It used to vibrate during the spinning cycle. When the vibration & Sound became excessive, I registered my first complaint no 1702613 for this issue in April 08. Now it’s been nearly 2 years since I am complaining for the excessive vibration & sound in my washing machine during the spinning cycle.

In one incidence, the machine vibrated & jumped so badly from its position that the inlet water pipe got disconnected leaving the to water fill up the house for full 2 hrs.

The machine was under warranty when the complaint was first registered & from Feb 10 to April 10, I was visited by an IFB Technician Mr. Ajay (Ph No [protected]). During his numerous visits he kept convincing me that this is the normal vibration & upon my further pursuance he suggested me one solution per visit like
1. Once I was told that machine is vibrating because it is not kept on even surface, for that I was made to buy a m/c stand worth Rs 990/-……...End Result no reduction in vibration & sound.
2. After this he told me that m/c may have salt deposits inside & then I was made to buy the de-sclaing powder worth Rs 1500/-...................End Result no reduction in vibration & sound.
3. By this time I was getting fed up with Mr Ajay& then I asked for a senior technician & mr Rajesh supposedly a senior technician visited me. He suggested that electric cable for the machine does not have a 3rd earthing line which causing the motor to over load & thus the vibration / sound. This logic was beyond my understanding as I am an Engineer myself but since I was so fed up I went ahead with his advise.............End Result no reduction in vibration & sound.

Upon further calling the IFB helpline, this time when Mr Ajay visited he changed the Water Pump. .............End Result no reduction in vibration & sound.

All of the above was done when the m/c was under warranty & since by this time the warranty was expiring so we were advised to buy the AMC. Obviously we went ahead with the advice to get the issue resolved.

The list of my complaints is as under:

Complaint No Dated
1. 1702613 15 April, 08
2. 2598104 8 Jan, 09
3. 2821094 15 March, 09
4. 4224755 06 March, 10
5. 4839122 26 July, 10
6. 4960968 18 Aug, 10
7. 5445719 19 Sep, 10
8. 5580435 18 Dec, 10 ……………Still Open. No action taken.

So many parts have been replaced till now
1. Water Pump
2. Rubber gasket
3. Lower shockers
4. Upper springs (3 nos)
5. Tub- Drum assembly along with the bearing.

.............End Result no reduction in vibration & sound.

Since I am a working female, all the above replacements took considerable amount of time & finally in end Nov, 10 Mr Ajay said that this is beyond his expertise. Now we were given the no of the Regional service Manager Mr. Yograj ( Ph No [protected]) to co-ordinate directly for further proceedance. Initially Mr. Yograj refused to accept that after replacing so many parts the m/c can still not work properly but as Mr. Ajay confirmed it, he agreed.

Furthermore to this the complaints have been closed without my consent to reflect that the problem has been attended & rectified. For instance, the customer care registered my complaints no 5445719 on 19 Nov 2010. On 15 Dec, 2010, when I called the customer care to check on the status of my complaint, I was informed that complaint is already closed. I asked the customer care to reopen the same complaint but she refused saying, they can only open a new complaint no 5580435 & not reopen the closed complaint no 5445719.

It is not the first time when my open complaint was closed to reflect the problem is attended when it is actually not.

In view of above stated facts, I have not been running the AUTOMATIC m/c in my absence & I have to be constantly around when it is on. I feel that I should have bought a much cheaper manual washing m/c compared to this expensive product which as it is behaving like a local product.

This kind of irresponsible & Hit n Trial approach does not go well with the image of a Company like IFB.

Past one year has been traumatic for me & I have wasted so many weekends for this issue. I am so so fed up with this product I demand an immediate redressal since the problem is beyond your expertise, it should either be replaced or my complete money be refunded with an immediate effect.

I have wasted enough time, so either you address my issue well or I am left with no choice but to go to the consumer court.

An extremely dissatisfied customer.
Ekta Yadav
Flat 474, Sanskriti Apartment
Dwarka Sector 19B
New Delhi -110075

My washing machine is under Annual Maintenance Contract for which IFB Industries Limited, A-[56, Okhla Industrial Area Phase - I, New Delhi - 110 020 charged Rs. 1684/- paid vide cheque No. 502890 ICICI Bank Ltd. vide Book No. 187 Serial No. 9342 dt. 22.01.2007 to cover warranty from 22.01.2009 to 21.01.2011. Customer Code is 964562 Sr. No. 10499.10.

I lodged complaint on 22.08.2010 on IFB Customer Care Phone No. [protected]. Complaint No. 4980802 was given and promised to repair the machine within 12 hours. But the mechanic came and returned saying that he would come with the required parts.

Since then everyday We are making calls to the customer care (Chennai). They have given us so many Delhi Numbers such as : Mr.Shubhankarpati Branch Head [protected], Miss Monika 30889678, Mr. Sanjeev Sharma [protected], Other Nos. [protected], 26372486, [protected], [protected], [protected], 39004321, which are usually never picked up and if attended they also assure us to solve the problem but nothing happens.

A month ago a new number : Miss Rakhi [protected] was given. It was picked up, and after so many reminders a mechanic visited with a motor of some other model and returned promising to come back the next day with the right motor. Again I had to contact several times and this time he said that the wires had to be changed and he would visit the next day. He did not come. Again I have been making complaints after complaints. Now this number is also not being picked up. Now half an hour ago I again contacted the Customer Care No. [protected] and I am shocked to hear that the complaint has been closed. In my opinion all the IFB people are fraud fraud and only fraud.
Please help
With Regards
Parashar

from very beginning of our use the i f b angular washing machine is not properly working.always stopping the machine when a particular time is over.after completing 26th minutes the machine is stopping and showing error 01.for every washing the machine is stopping minimum two times.two month after purchasing the machine completely down.i complaint the fact to many service persons but unfortunately nobody mind it at last i got the toll free number and contacted the responsible persons.after two month i got the machine repaired (replacing the board).standby machine gave to me after many time i complained to the authority.the standby machine also complaint and that also i informed the authority.after getting repaired by replacing the board i began to use the machine.from the very first washing the I F B ANGULAR washing machine showing the error 01 .again i contacted through troll free number they informed me within 24 hours we will sent the service persons.but five days passed nobody attended the case.it is shame to the company such a kind of mannerism from the service persons is totally shame to the entire society.my demand is change my machine and gave me a new one.otherwise u take my machine from home and do as u like.my contact number is [protected],[protected].email.id is [protected]@gmail.com.good bye.k k namboothiri

My washing machine (Top loading) is under warranty. On 26th dec 2010 I ve lodged a complaint that my machine is giving uneven vibrations.On rigrious follow up service personnel attended the complaint. He infomed me that there is some problem with parts in gear box and it needs to be replaced. This was expected to take 2 days. After 9 days passed I ve started trying to catch the Customer care only to get false commitments. Their service providers M/s Offbeat doesnt bother to listen.

I am really disappointed with their improfessional approach.

To the concerned authority,
hello i m owner of IFB dishwasher,
Whnever rinse aids, detergents etc get over to order is a huge hassle like climbing mt everest,
first they dont pick phones, thn they vl not answer & finally whn u get thru them they talk to u v v roughly .
before u utter tht i wnt to place order... they promptly tell tht call after 5 days, stock unavailable..
my authorised store is Dhandeep services thane..if they dont hav stocks? why keep shops?

finally why there is so much monopoly ?why dont they make these products freely av in malls & make money & b merry?
why cause hassles fr consumers? tht too a house -wife?
regards,
Girisha

My mahcine dry is not working. I have been informed by a service agent of IFB that the motor needs replacement. I complained on 21 Dec, 2010 under complaint number 5590924. I am still awaiting someone from IFB to contact me and repair the machine. Veruy dissapointed with the services.

Hi

This is regarding Escalating the issue of poor Service Management from IFB Service Provider.

I am an Old customer of IFB and ever since I have started using the service provided by IFB from its Gurgaon Service center which is run by

Mr. Joshi (Mobile Number :[protected] ) I have always faced issues with the quality of service

In the recent case, I have filed a complaint for my "Digital 7 KG" washing machine last Sunday (December 25th) that machine is not working

at all. It is switched on bt not running.

They have sent a person that to after 2-3 times reminder. Mr. Sanjay came to see machine and he advised that PCB is having problem. I

advised service center to send Mr. Harshit (Mobile Number:[protected]) as he has been visting us since we purchased the machine.

After 4-5 times reminder no one came and we have always been told that there is a part they have ordered which is yet to come come and soon

as we receive tat part we will send HArshit to correct your machine.

We have been waitng with our non-working machine for last 9 days and even ater promis by Mr. JOSHI (the owner) , no one came as of today

(January 2nd)


None of the numbers which are avilable to us are picking the phone now including Mr. Joshi

Mr. Joshi being owner has not responded even once to my complant rather he always switched off hs mobile or not picking up the phone. I

have contacted Mr. Joshi on December 31st at 11.30 am and sice then he is not responding

Joshi : [protected]
Service Cener :[protected]
Harshit : [protected]

I HOPE IFB CUSTOMER CARE WILL HELP ME IN RESOLVING THE ISSUE ASAP

I would like to file complaint against IFB Gurgaon Service Center for the harasment


Abhay Patny

My client ID is 1123267 and job no. 5637552. Bought the Maxi Dry Cloth Dryer on 28th Dec in Delhi from Arvee electronics in Delhi. I was promised tha the mc will be installed on 29th. Today 30th Dec is coming to an end and despite several phone calls to the Call centre, Arvee Electronics and Lakshmi (IFB's) agent in Noida, no one has come to install the machine.

This is very frustrating experience, first of all you spend so much on these machines and then you get no service from such notorious companies and the service agents.

Will some one take the pain to look into this matter.

Pratima

Dear Concerned,

Its been nearly an year since I am complaining for the excessive vibration & sound in my washing machine during the spinning cycle. The machine was under warranty. Numerous complaints have been registered since Feb, 09 but the problem was not attended & the service personnel had intentionally let the warranty period lapse.

My details are as under:
Customer Code: 1425551
Senorita Dx Washing Machine.
Bought on 14 April, 08

During the last month, the machine vibrated & displaced so badly from its position that the inlet pipe got disconnected leading to the water flow in the whole house.

After repeated follow ups on 19 Nov 2010, the customer care registered my complaints no 5445719. The service personnel visited twice or thrice & changed a few parts here n there but still unable to fix the problem. On 15 Dec, 2010, when I called the customer care to check on the status of my complaint, I was informed that complaint is already closed. I asked the customer care to reopen the same complaint but she refused saying, they can only open a new complaint no[protected] & not reopen the closed complaint.

It is not the first time that my open complaint was closed to reflect the problem is attended when it is actually not.

After, this I am given the no of the regional Service Manager, Mr. Yograj (Ph No [protected]) to further co-ordinate directly, but he refuses to come online. This kind of irresponsible & harassing attitude does not go well with the image of a Company like IFB.

I therefore demand an immediate redressal & the problem is beyond your expertise, it should be replaced with an immediate effect.

An extremely dissatisfied customer.

Dear Sir,
I had purchase a IFB washing machine model no.AW8061 from Raghukul Home Appliances ,Chotta Bazar Chowk, Main Road Chandrapur on dtd.30.11.2010 ( D.M. no.831). But the machine was delivered at my home it is observed that there are 5 to 6 dent (damages) on it. Several times I talk & complained to the deler but they have not responed positively.
Kindly look in to the matter at the earliest.
Regards
Rang Bahadur Saw
Mob.No.[protected]

I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths). So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth. When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+. I got shocked and asked is that also the reason that the washer is leaking water  !!? Then the guy asked me back "is it leaking?" I really got pissed-off. When he switched the power on, I found the washer (drum) is not running. I immedialty smelled something fishy and asked the guy to pack-up. Any how he demanded Rs.350 for service charge! GOD.. We Indians are really poor/innocent in all sense. Before the guy leaving the house, I asked him to test the washer once again and confirmed that the washer now is not running.

Later after the guy left, I opened up the washer again and did a mild analysis. To the core of "shockingness", I found 3 electric connectors disconnected.
1. that is connected to the micro-controller circuit board. (One of the three jacks to the board)
2. that is connected to main motor
3. that is connected to the coil near the coin collector.

I connected all of them back and the washer is now running perfectly.

Regarding the water leak.. it is coming from a small hole on a rubber connector near the coin collector.. I sealed with MSEAL and rubber-solution..

See.. How people are cheating

-Paxi

COMPLAINT NO- 5270181 & 5454805
CUSTOMER CODE- 1965119

Dear Sir

I purchased this washing machine on 09 sept. 2010 from Manoj International,101,pratap nagar mayur vihar phase-1 DELHI-110091,PH-[protected],[protected],M.NO-[protected] VIDE bill no-C:232 DATED 09.09.10.

This machine has not been functioning since after purchase and several times complaint has been lodged at your complaint no[protected] but to no avail.I thousand times talked to Mr. Tanmay Datta(Supervisor) at customer care calcutta(no[protected] and Ankita Shristava at East delhi service centre but both of these executives are not willing to even entertain my complaint.

The dealer Manoj International says i have stopped selling IFB products due to the several complaints and suggests us to sue against the company in order to get the relief.

The situation is really very poor and being an IFB customer I am being harassed at the hand of IFB executives and dealer.

I therefore once again request u to either replace my machine with new one or return my money alongwith applicable rate of interest as IFB has not capability to provide after sale services.

My IFB Supremo washing Machine has been under the Company's Annual
Maintenance Contract from the date of Purchase. The current ICR No. 23695 dated
29.8.2009 valid for the period 22.9.2010 to 21.09.2011. I had made a complaint on 28.11.2010 listing in detail the various problems and lack of due service by the company even though several complaints are made and I have spoken several times to IFB's own representative. The call centre is useless. the Franchise does'nt bother to respond at all.
Once again the machine broke down on 17.12.2010 and I lodged a complain on 18.12.2010. The servive men claimed that a belt has to be changed and that it would cos around Rs. 1000/- I agreed, but till date they have not bothered to have the belt replaced, even htough I have called them every da. They keep saing they are on the way, will complete the job before the end of the day., etc., but even after a lapse of nine days, the belt is yet to be changed.

The quality of service is very poor and the service men competence is also very low, when they attend to one problem, they end up damaging the machine in some other manner and consequently the machine is down for most of the days in any month.
Any number of complaints directly to IFB and talking to the IFB representative in Chennai just does not make any difference at all and the company continues to be deficient in rending service under the Annual maintenance Contract.

Hi,

I have an brand new IFB washing machine which is just a few months old. Water started leaking from 3 places within the few months of its purchase. 1) Front door 2) Washing powder box 3) coin collector box. I have registered a complaint on 19/12/2010 at 12.30pm, in their calli center with Shewtha & the complaint No is 5583777. I was promised that this would be recitified within 48hrs. But no action was taken. I again called them on 22/12/2010 & spoke to Wasim at 9.30 who promised to take action, but again nothing worked. I again spoke to Ajay on 27/12/2010 & asked to connect to his manager where they replied saying that their manager's Shankar & Ezhumalai are busy & can't speak now.

What is the complaint resolving method that this company follows? Is this the type of treatment for the machine which is in warranty? Would the employees shy away from their responsibility in facing their customers?

I brought Convection Microwave Oven Model : 30 SC1, Serial no. 2304/20B0010 on dtd 12th Jan. 2008. Since more than six month it is not working due to some technical problem, then i registered first complain on 15t July at IFB scervice centre even after that i made repeated call and remineder but there is no response from their side. If this is the response of a company like IFB then next time i will think twice before going any of IFB products. So, could you please look into this and sort out this issue at the earliest.

Thanks,

Anjana
Tel. :[protected]

Dear sir,
We had purchased this fully automatic 7kg Digital machine around 3 years back and till date we must have made at least 30 complaints to the company on their 24 hours no [protected] regarding the malfunctioning of this machine and now we have realized and are convinced that IFB Digital or Fully Automatic machines are not meant for Indian conditions because first of all, they start malfunctioning even at the slightest voltage fluctuation or on the intake of water which is controlled by some kind of p reinstalled programme in their machines and above all they have appointed highly sub standard after sales franchisee who I feel have hired unqualified technicians who do all kind of experiments in front of your eyes on these expensive washing machine.
In the last 3 years after doing experiment by changing digital boards when they fail to repair the machine technicians have admitted they they are not qualified to handle the automatic machine and shockingly during my 2 visits to the owner of their franchisee the owner had accepted that their is a shortage of trained technicians.
In the latest episode when we made complaint their technician visited our house after some diagnosis he told us that mother board is malfunctioning which will be replaced the next day, the next day he came and replaced the mother board which as per him was for about Rs5000/ the machine started but before the machine could complete its full cycle of 2 hours 10 minutes it stopped at 44 minutes so we n made a complaint to the franchisee but for three days no body turned up,so today I called up IFB 24 hours Call center where I was informed that my complaint is closed, surprisingly MNC like IFB does not even care to check from the customers about their feedback related to repairs but close the complaints on the feed back of thier untrained technicians, so you can understand the after sales service which they are providing to the customers, anyway today I personally went to their franchisee at Laxmi Nagar and showed my un happiness on their poor service where Mr Gupta / Mr Aggarwal the owner assured a visit by their technician before 6 pm and which happened , the technician again did all experiments and gave us a statement that the mother board which was changed on18th December is still the culprit and as a precaution he had brought another Mother board which he again changed and again the machine started. I thanked him as he had helped us to save our self from the chilly winter water ,but as I was accompanying the technician to see him off at the main gate my wife informed us that there is a burning smell coming,we immediately came back and switched off the machine the mechanic again opened the machine from the back and after this diagnosis has informed us that the actual problem is with the motor which is burnt out due to normal wear tear but he promised to change it on Monday but before he leaves my house I insisted that I would like to speak with Mr Gupta/ Mr Aggarwal , initially the technician spoke with him for 2 minutes and than he gave me the cell so I asked him the facts and actual repair time , now Mr Gupta has informed me that this 10 pin motor is out of stock but will be arranged latest by Tuesday and when I asked him that why it has happened, shockingly he has informed me that there is wiring problem in my house about which he feels that we were not aware for the last 26 years.
I have read a lot of similar complaints about IFB in the print media and on websites there fore I expect that through this forum I can get my complaint resolved.
Dr M.A Owaisy,
Dy Director General,
Govt Of India.
Nirman Bhavan.
Delhi
Cell no [protected]
[protected]

Ref. to my custmer complaint no 136131 dt. 17th Dec.2010. nobody has attended the complaint after several remminder. Given the phone no. of Rajat Jain but he does not pick up the phone. I am not able to under stand the reasons for this casual attitude.No hogher officials telephone numbers are available for hte redre IFB SHOULD BE ASHAMED OF THEIR SERVICE QUALITY.

Dear Sir/Madam,

I have purchased IFB Serena washing machine from NEXT Show room at T.Nagar. During insulation of the machine, the demo person identified that the rubber sleeve was damaged. He told that the matter will be reported to the head office. Till today, they haven't replaced the rubber sleeve for my washing machine.
This is for your kind information.

Thanks&Regards
(S.MAHESH)

model:17pg1s;serial no:IFB 2507/08/01900
its not working......

To,

Gautam Dasgupta,
CEO IFB,

Dealing with your customer service department has been the most horrifying expererince in my entire life. My washing machine is not functional from the time have bought it. There has always been some problem or the other.

Everytime we log a complaint, it was closed withour fixing our problem. You can have some one check this for you.

You are my last hope of getting this problem fixed. You know how difficult it is to survive without washing machine.

My complaint number is 5526276

Initially when we raised a complaint, in the 1st week of November2010 an IFB engineer came to see the machine. He said that PCB board has to be replaced and we need to logon a fresh complain to address this. Since then we have been calling the customer care in vain regularly. The standard answer we get is that they are going to forward this complain to the relevant concerned person and within 24 hrs it will be addressed. I have spoken to the IFB Technician, Velu: [protected] and IFB Bangalore Executive Harish-[protected] and they say that stock is out of order for 1.5 months so they can't replace the PCB Board until they get he stock which is uncertain. The expected date is deferred every time.

Please help us fixing in fixing this problem.

Machine is in the name of S.K Tiwari., CO Kapil Dixit
Registered mobile No is Kapil's no: [protected]

Contact person is Monica [protected]

Regards

Monica