IFB Industries Complaints & Reviews

IFB APPLIANCES-NEPTUNE DISH WASHER Complaints - NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
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IFB APPLIANCES-NEPTUNE DISH WASHER

Location: DELHI, West Delhi, Delhi, India

Posted:[protected] by arvind bedi Send email


NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
IFB A.M.C. No.105226 R/No. 6370 dated 10.7.2010
Model:IFB Neptune Dish Washer

Atfer paying the AMC we have lodged several complaints against non working of Dishwasher vide Com.No.5217601 & ID.No. 5041572 also complaint with service contractor but nobody has turned till date after making several calls & reminders to customer care.The company has cheated us and taking AMC .
We are very regrated to inform you that we are highly dissatisfifed with IFB's after sales service.

N.Daswani

Microwave not heating within a year
Requires repair at earliest
No response on customer call service

I have purchased microwave oven (Model 20SC2) from IFB and it is under warranty. I have a serious doubt that there is a leakage of microwaves from microwave oven and wanted to get it checked by IFB.

But it was very surprising to know that IFB engineers don't know how to check and over it, engineers make statements that IFB can't do anything if there is leakage and also don't have instruments to check. Same is the statement of top level of IFB support.

In last two months, I have complained many times to IFB but have not observed any action from IFB, I never expected such a poor support from IFB. As a manufacturer of products, IFB must understand the hazards of microwaves to human life.

WASHING MACHINE MOTOR FAILURE,OUT OF SERVICE FOR THE PAST
30 DAYS, SYSTEM UNDER AMC.LAST YEAR ALSO SAME PROBLEM.
VERY VERY WORST CONSUMER CARE. BE CAREFUL ABOUT THIS
COMBANY PRODUCT.

Sir,

I have an Annual Maintainance Contract for IFB Washing Machine valid upto 26/08/2011. I have registered a complaint at customer care, in spite of many complaints they are not attending to rectify the problem. Please look into and the needful.

I HAD PURCHASED AN MICROVAVE OVEN ON 16.05.10 . On 03.06.10 when the company technical man came for a demo i was asked to buy a voltage stabiliser which was a mandatory . They gave me a IFB stabiliser and within four months the screw holders in the box of stabiliser started to wither and give way. In fact we have not been using the oven much . But the stabiliser product is so cheap and bad we are scare to operate since it is in a pathetic condition and a risk of short circuit .My CUSTOMER ID FOR IFB IS 2317095 and the IFB stabiliser bill no is 12326 dtd 03.06.10. kindly oblige . I am residing in bangalore and my contact no is [protected].

Thanks and regards
Shivakumar

POWER ON BUTTON NOT WORKING MACHINE IS NEW. ALSO WHEN SET TO 60 DEG HOTWASH IT REPEATS THE CYCLE THE LOOP IS NOT GETING CLOSED, MAY BE PCB PROBLEM. IF I PUT ON AT 12AM @ MIDNIGHT IT WILL WAHS TILL EARLY MORNING 6AM SO WE HAVE TO MANUALLY/FORCIBLY PUT OFF THE MACHINE. I REPEAT THIS HAPPEN WHEN ITS SET TO 60DEG HOT WASH MODE.

I bought the machine in May 10. To install the machine itself took more than a week, because the local service guys had other priorities.....had to really threaten the Visag coordinator one Ms Vinila that I would approach a Consumer Court, beacuse the loacl I/C one Mr. Srinivas refused to speak or take calls.....that much for IFB's heralded promises.

On 16 Oct 10, we registered a complaint no. 5277452 with the IFB Call Centre that the machine was not working correctly because it making an abnormal noise nad water tended to overflow from the top and the detergent tray! Till 19th there was no response whatsoever. When Ms Vinila, the Visag coordinator was contacted, she said the guys were on vacation! (sell the product and to hell with the customers, if they have a problem).

On 21 Oct 10 one fellow came from the Service Centre, who knowledgeably stated that the IC Board was bad and required replacement! He said he will try to be back within three days.

When nobody turned up, we again contacted the IFB Call Centre who promised prompt action (sitting in Bangalore). None turned up....on 26 Oct another came and dismantled the who machine and concluded that the previous technician had got it wrong and the IC number quoted itself was incorrect.....he also stated that he will be back in three days.....

When nothing moved, I again called up the most toothless IFB Call Centre during 03-04 Nov 10......who promised immediate action and that he would get Mr. Srinivas to contact me on a war footing.

I am still waiting and no war or any urgency or customer care from IFB. Not even a courtesy call that they are working on it!

It looks like IFB's position is, we sold you the machine, it was fine; now fend for yourself!

Presently, not only do we doubt the quality of the machine supplied, but the very ethics of the Company.......a general search of the Internet throws up numerous such experiences with IFB over the last many years; many in ur portal itself.

I would like to ask the CEO of the Company, Mr. G. Dasgupta, if he would accept that the washing machine he bought from say LG or SANSUNG give the same experience that we are going thru' with IFB?

We would like an immediate repairs or a total replacement of the machine with a new-certified-working replacement or total refund of our hard-earned money.

We hope u would be able to help.

Thanks.

On Sun, Nov 7, 2010 at 10:53 AM, <[protected]@gmail.com> wrote:

Reminder 10

Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com

Date: Sat, 6 Nov 2010 11:55:24
To: <[protected]@ifbglobal.com>; <[protected]@nic.gov.in>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Kindly revert and update
Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 18:53:31
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Although ankita and dheeraJ committed but still nobody turned up. As asked by ankita, I kept waiting till 9 pm and wasted my entire day. Despite of my repeated request to provide with escalation matrix there is no revert. I really request top management to intervene. Is there anyway to return IFB products as consumer durables without proper after sales service is good for nothing.
Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 11:08:11
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Still not resolved
Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 06:17:02
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Need an immediate resolution
------ SMS ------
To: [protected]
To: [protected]
To: [protected]
Sent: Nov 4, 2010 11:36 AM
Subject: Dheeraj / ankit a

Dhiraj / ankita
It is still not resolved and you and ankita are not even taking a call.
Kindly share escalation matrix.

Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 2 Nov 2010 14:13:03
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Fw: I have a serious concern with...


Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 2 Nov 2010 14:06:57
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Fw: I have a serious concern with...


------ SMS ------
To: [protected]
To: [protected]
Subject: I have a serious concern with...

I have a serious concern with service level of IFB kindly provide me with head customer service mail and contact.
Complaint no. 5307476
Request No. 122753, 122754, 121715, 121714.
I have already had a lot of commitments from ankita srivastava, monika, sona, s m enterprises, but no resolution.
I am sorry to say but IFB does not deserve to be in consumer durable and it was a mistake to buy a IFB Product. If my complaint is not resolved in 24 hrs I'll be forced to approach consumer forum.
Rgds
Nitin
Sent from BlackBerry® on Airtel

Dear Sir,

I am Ravi Kumar Challa purchased IFB washing Machine (Digital 5.5kg, Model no.B010559) on January - 2010. There is a water leakage from drain hose. So please arrange your service engineer for resolve the problem and give your complaint number for further reference.

Thanking You

Yours faithfully

Ravi Kumar Challa
3rd Cross, Kappagal Road,
Belalry - 583101, Karnataka
T +91 [protected]
e-mail:ravikumar.[protected]@rediffmail.com

SIR,
I BOUGHT IFB WASHING MACHINE ON[protected]. I WAS TOLD THAT THERE IS SCHEME OF ONE GIFT WHICH YOU WILL GET IN2-3 DAYS. BUT NOW DESPITE MY NUMEROUS VISITS AND PHONE CALL DEALER IS NOT GIVING MY DUE GIFT OF INDUCTION COOKER.HE HAS THREATENED ME DO ANY THING I LIKE.


WHAT I CAN DO NOW!
HE IS A CHEAT

CP BAJAJ

I am Ravikumar , Just purchased the machine- ifb - FRONT LOAD by March 2010 only at VGP showroom , Mount Road , within 7 months it get Board problem and they told the Board to be changed , the complaint lodged on 5th oct , till now no response from the service manager , In spite of repeated service complaints through helpline , nothing fruitful , it really make my family to mental agony and mental abuse , the chennai manager doesn't come on the line in both his mobile no. , even message sent - no response , I selected the MNC products thinking the service will be good , but its reverse now , its a good lesson FOR ME for which i have not choosen the indian make- LET THE CONCERNED HIGHER UP LOOK IT TO MY PROBLEM AND SOLVE THE ISSUE RIGHT WAY OTHERWISE WE HAVE TO PUT THE MATTER TO CONSUMER FORUM - PLEASE AVOID SUCH SITUATION
RAVIKUMAR TS , KUNRATHUR , CONTACT NO.[protected] / [protected]

My name is Lingeswara Rao working in Essar Oil Ltd company. I purchased IFB machine on 8th Sept 10. I was the first person to take this angle type washing machine model in Jamnagar. After installation of the machine, there was no response from the sercing agents. I have asked some accessories like Stand, additionl fittings for pipes, cover, stabilzer etc. In spite of many requests no one responded to my quries.
My machine is not working, tripping macine immediatly after start of machine. Spinning and then tripping and no washing take place. Machine is under warranty period.
I am unhappy with the servicing as well as with Machine.
Please do the needful on urgent basis.
My contact no. [protected]
Model Number: XQG-65-X11DCR
SILVER color
SR-000462.
Regards,

dearsir,
I am to sorry say that 1 year back I have given my micro oven for servicing to S.K.Assocites Authorised IFB Customer care Centre dated 12/8/2009, till date i havent received postive response from customercare today they responded asusual sayng that they they are working with microwave from past 1 year they promised to deliver with in 2 days .whether it is a zet or air bus to get technical support from abroad,as i said above am going to consumer forum in couple of days with all documents(invoice,servicemaual,service receipt)its up to u to react.who will bear1 year lose and time to time visit to customer care contact my residence secunderabad oldalwal vasavienclave plotno154 phneno [protected],[protected]

My microwave 23SC1 is under AMC. Last month i complained( No 5202950) to IFB for some problem with microwave not functioning properly. After repeated reminders, technical staff from IFB came to attend the complaint and had taken the one part PCB on 28th September 2010 with a promise to repair and fix by 1st October 2010.

Since then I have made thousand no of calls to IFB customer care and other executives ( Namely Vikas-[protected], Joshi [protected], Mr Dheeraj - [protected]) but to no avail. No one IFB customer care is simpley bothered till now i.e 1st Nov 2010. I have made 3 written complaint on their website as well but no response from anyone.
No contact details, address , email id is given anywhere. I am completely in dark that whom to contact and how.

Request to help in the matter.

With regards
Ashok Gupta
[protected]

ashokkumar.[protected]@gmail.com

I own an IFB Elena for which I also have an AMC.

My customer Id is 1576053.
My mobile number is [protected].

I regret to inform that my complaint for machine repair has not been resolved for more than the last 13 days.

I lodged a complain on 13th of October (number is not available with me but surely exists in your record) as my machine was making noise but the person from your office said that drain pipe is cut at places due to which the belt had got displaced but I could use the machine. As I used the machine next day it stopped working.

I lodged the complain again on 15th October (complain number 5273171) for which technician came and said the motor was not working which he would replace the next day. Next day he came and told me that by mistake he had brought wrong motor and since there is no other motor in stock he would get it as soon as it is available. I again rang up on Saturday (23rd) morning for which I was told that my complaint was shown as closed on 15th itself. So I had to lodge a fresh complain (complain number 5313100) which was forwarded to agency for urgent action. When I rang up the agency they told me that some other engineer will come and they will convey me the time when he will come but neither I received a call nor did the engineer come.

On Monday again when I rang up around 10.30 to find out the status I was told that engineer will be coming in an hour. While I was put on hold by lady on phone as she was talking to service engineer I could hear her saying " wo lady motor motor chilla rahi hai" ( that lady is crying motor motor) for which I told her to be at least be respectful to customers. Nobody however turned up the whole day. When I again rang up at your call center some body came in the evening after 6.30 only to tell me that whatever previous engineer had diagnosed was wrong and he will replace the new parts latest by Wednesday (27th October). He promised to do it on 26th itself parts are available and if not then he will call me to tell that. Since I was fed up calling the previous technician who would never pick up the phone I did not take his phone number neither I asked his name.

Today when I did not get any person I rang up your call center again. I took the number of your service agency head Mr Bhatnagar. This person had the policy of "offence is the best defense" so he started in a very rude tone and told me not to talk nonsense as he was a busy person and does not have time to listen all this from customers. He asked me (in shouting tone) whether he should send his engineer now or not. He was not even aware that my problem is continuing for last 12-13 days.He was not aware that his engineers and staff have been telling me that they have got motor issued in my name, he did not even know that anybody had visited my place on 25th, and also he said he could not give any assurance by what time my machine will be repaired. His tone was totally unacceptable to any person leave alone a lady.
Moreover, the person to be sent now will again check the machine to find out the fault suggesting that whatever previous two persons have checked has not gone into record.

These circumstances have forced me to think of moving to consumer forum if my problem is not resolved at the earliest.
The behavior of Mr Bhatnagar is not acceptable from a person representing an organisation like yours.

Dear Sir,

This is to report a case of sub standard products that I received from IFB. I purchased a IFB senator 6 kg machine barely two months ago and some of the attachments are so poor in quality that they have come off! The tap adapter’s rubber is torn, the knob is broken. The stand/trolley that I bought to is giving problems. When I informed IFB about it (Complaint no: 5337607 / ID no: 815784) they promised prompt action. Instead a guy called Manoj Kumar called who spoke in a rude and insulting tone. He said it did not matter if the machine was two months old and I should be ready to pay up for things that might be replaced.

I wonder if this is the training that IFB gives to its employees and staff. They need to learn from Samsung a thing or two in customer service. I CANNOT IMAGING THAT IN THIS AGE WHERE SO MUCH OF EMPHASIS IS LAID ON CUSTOMER SERVICE, THIS IS THE WAY IFB STAFFERS SPEAK WITH CUSTOMERS.

One they supply products which are sub standard and then employees speak with customers in a manner that is dereogatory - I DID NOT KNOW THIS IS WHAT IFB STANDS FOR. I have no option but to drag them to consumer court now.

ITS A SHAME THAT THIS IS THE WAY IFB GOES AROUND DOING BUSINESS!

PK Gupta
[protected]

I bought the microwave 30CS2 sr no 000594 on[protected] from Napal Agencies ,Panipat. The induction cooker supplied with above having no sr no ;create doubt about product authenticity.
Also it is very pinching to me ,the qwality of the sheet of the bowl supplied with . Most of the things cooked in it tends to spoil due to burning at bottom side .It was a matter of Rs 20-30 only to use slightly better sheet for making cooking bowl. It has become better if company give a detailed USER GUIDE with the product.
My wife is unable to use the microwave wihtout demonstration at home at Mathura.


Girdhar Agrawal
Mob [protected]

Past 1/2 month i have registered complained about my oven but no responce from your side.Your service is very poor . My complaind no.5161617.I have already complained to so many people
Srinivasan---[protected]
Menaka----
Thiru--[protected]
siva--[protected]
my 1st complaind no.[protected]
2nd complained no[protected]-10
please do it fast otherwise matter will be serious.My email id [protected]@yahoo.com.so make it fast.

This is to bring to your notice the difficulties we have had to suffer and the deplorable state of affairs of IFB Company that we have encountered after having bought an IFB 6 kg capacity washing machine, model name-Senator.

The following is the details of the purchase:

Shop name: V2 Appliances,
76, Aurobindo place New Delhi
Bill no: 710282
Billing Date: 25/7/10
Installed on: 26/7/10

Withing two months of this purchase, the machine has completely stopped functioning. The Customer care personnel, who came to check up the machine, said that a part had stopped functioning. It is very unfortunate when one makes a purchase worth Rs 27,000/- from one of the most reputed manufacturers of washing machines in India and has to suffer this fate. I fail to understand how, could a washing machine, having gone through stringent checking in the manufacturing company, claiming great quality, stop functioning within a few days.
To our utmost horror, we were informed that the part that had stopped functioning was not available and it would take time to acquire the same, but he was unable to give a time frame as to when this part would be available. It has already been a week since this incident, but we still have not received any news on the availability of the spare part and continue to suffer. The Complaint no. is 5281941 and the name of Customer care personnel is Bharat Bhushan.

Today after several days of talking to customer care personnel Ms Anuradha at helpline[protected], a person from the company came to repair the washing machine. However, he brought with him the wrong part. When I spoke with Anuradha again, she told me that she cannot be accountable to the 9 lakh customers IFB has, and that since the person who had come to first see the washing machine was on leave, she could not do anything more.

I fail to understand how could a company hire such inept staff, who do not have the knowledge to inspect a washing machine properly and give a correct report. With no further information for your customer care personals about the spare part and terrible behavior, I am still left with a washing machine which is not working .


Ritu Khiwal