IFB Industries Complaints & Reviews

COMPLAINT NO- 5270181 & 5454805
CUSTOMER CODE- 1965119

Dear Sir

I purchased this washing machine on 09 sept. 2010 from Manoj International,101,pratap nagar mayur vihar phase-1 DELHI-110091,PH-[protected],[protected],M.NO-[protected] VIDE bill no-C:232 DATED 09.09.10.

This machine has not been functioning since after purchase and several times complaint has been lodged at your complaint no[protected] but to no avail.I thousand times talked to Mr. Tanmay Datta(Supervisor) at customer care calcutta(no[protected] and Ankita Shristava at East delhi service centre but both of these executives are not willing to even entertain my complaint.

The dealer Manoj International says i have stopped selling IFB products due to the several complaints and suggests us to sue against the company in order to get the relief.

The situation is really very poor and being an IFB customer I am being harassed at the hand of IFB executives and dealer.

I therefore once again request u to either replace my machine with new one or return my money alongwith applicable rate of interest as IFB has not capability to provide after sale services.

My IFB Supremo washing Machine has been under the Company's Annual
Maintenance Contract from the date of Purchase. The current ICR No. 23695 dated
29.8.2009 valid for the period 22.9.2010 to 21.09.2011. I had made a complaint on 28.11.2010 listing in detail the various problems and lack of due service by the company even though several complaints are made and I have spoken several times to IFB's own representative. The call centre is useless. the Franchise does'nt bother to respond at all.
Once again the machine broke down on 17.12.2010 and I lodged a complain on 18.12.2010. The servive men claimed that a belt has to be changed and that it would cos around Rs. 1000/- I agreed, but till date they have not bothered to have the belt replaced, even htough I have called them every da. They keep saing they are on the way, will complete the job before the end of the day., etc., but even after a lapse of nine days, the belt is yet to be changed.

The quality of service is very poor and the service men competence is also very low, when they attend to one problem, they end up damaging the machine in some other manner and consequently the machine is down for most of the days in any month.
Any number of complaints directly to IFB and talking to the IFB representative in Chennai just does not make any difference at all and the company continues to be deficient in rending service under the Annual maintenance Contract.

Hi,

I have an brand new IFB washing machine which is just a few months old. Water started leaking from 3 places within the few months of its purchase. 1) Front door 2) Washing powder box 3) coin collector box. I have registered a complaint on 19/12/2010 at 12.30pm, in their calli center with Shewtha & the complaint No is 5583777. I was promised that this would be recitified within 48hrs. But no action was taken. I again called them on 22/12/2010 & spoke to Wasim at 9.30 who promised to take action, but again nothing worked. I again spoke to Ajay on 27/12/2010 & asked to connect to his manager where they replied saying that their manager's Shankar & Ezhumalai are busy & can't speak now.

What is the complaint resolving method that this company follows? Is this the type of treatment for the machine which is in warranty? Would the employees shy away from their responsibility in facing their customers?

I brought Convection Microwave Oven Model : 30 SC1, Serial no. 2304/20B0010 on dtd 12th Jan. 2008. Since more than six month it is not working due to some technical problem, then i registered first complain on 15t July at IFB scervice centre even after that i made repeated call and remineder but there is no response from their side. If this is the response of a company like IFB then next time i will think twice before going any of IFB products. So, could you please look into this and sort out this issue at the earliest.

Thanks,

Anjana
Tel. :[protected]

Dear sir,
We had purchased this fully automatic 7kg Digital machine around 3 years back and till date we must have made at least 30 complaints to the company on their 24 hours no [protected] regarding the malfunctioning of this machine and now we have realized and are convinced that IFB Digital or Fully Automatic machines are not meant for Indian conditions because first of all, they start malfunctioning even at the slightest voltage fluctuation or on the intake of water which is controlled by some kind of p reinstalled programme in their machines and above all they have appointed highly sub standard after sales franchisee who I feel have hired unqualified technicians who do all kind of experiments in front of your eyes on these expensive washing machine.
In the last 3 years after doing experiment by changing digital boards when they fail to repair the machine technicians have admitted they they are not qualified to handle the automatic machine and shockingly during my 2 visits to the owner of their franchisee the owner had accepted that their is a shortage of trained technicians.
In the latest episode when we made complaint their technician visited our house after some diagnosis he told us that mother board is malfunctioning which will be replaced the next day, the next day he came and replaced the mother board which as per him was for about Rs5000/ the machine started but before the machine could complete its full cycle of 2 hours 10 minutes it stopped at 44 minutes so we n made a complaint to the franchisee but for three days no body turned up,so today I called up IFB 24 hours Call center where I was informed that my complaint is closed, surprisingly MNC like IFB does not even care to check from the customers about their feedback related to repairs but close the complaints on the feed back of thier untrained technicians, so you can understand the after sales service which they are providing to the customers, anyway today I personally went to their franchisee at Laxmi Nagar and showed my un happiness on their poor service where Mr Gupta / Mr Aggarwal the owner assured a visit by their technician before 6 pm and which happened , the technician again did all experiments and gave us a statement that the mother board which was changed on18th December is still the culprit and as a precaution he had brought another Mother board which he again changed and again the machine started. I thanked him as he had helped us to save our self from the chilly winter water ,but as I was accompanying the technician to see him off at the main gate my wife informed us that there is a burning smell coming,we immediately came back and switched off the machine the mechanic again opened the machine from the back and after this diagnosis has informed us that the actual problem is with the motor which is burnt out due to normal wear tear but he promised to change it on Monday but before he leaves my house I insisted that I would like to speak with Mr Gupta/ Mr Aggarwal , initially the technician spoke with him for 2 minutes and than he gave me the cell so I asked him the facts and actual repair time , now Mr Gupta has informed me that this 10 pin motor is out of stock but will be arranged latest by Tuesday and when I asked him that why it has happened, shockingly he has informed me that there is wiring problem in my house about which he feels that we were not aware for the last 26 years.
I have read a lot of similar complaints about IFB in the print media and on websites there fore I expect that through this forum I can get my complaint resolved.
Dr M.A Owaisy,
Dy Director General,
Govt Of India.
Nirman Bhavan.
Delhi
Cell no [protected]
[protected]

Ref. to my custmer complaint no 136131 dt. 17th Dec.2010. nobody has attended the complaint after several remminder. Given the phone no. of Rajat Jain but he does not pick up the phone. I am not able to under stand the reasons for this casual attitude.No hogher officials telephone numbers are available for hte redre IFB SHOULD BE ASHAMED OF THEIR SERVICE QUALITY.

Dear Sir/Madam,

I have purchased IFB Serena washing machine from NEXT Show room at T.Nagar. During insulation of the machine, the demo person identified that the rubber sleeve was damaged. He told that the matter will be reported to the head office. Till today, they haven't replaced the rubber sleeve for my washing machine.
This is for your kind information.

Thanks&Regards
(S.MAHESH)

model:17pg1s;serial no:IFB 2507/08/01900
its not working......

To,

Gautam Dasgupta,
CEO IFB,

Dealing with your customer service department has been the most horrifying expererince in my entire life. My washing machine is not functional from the time have bought it. There has always been some problem or the other.

Everytime we log a complaint, it was closed withour fixing our problem. You can have some one check this for you.

You are my last hope of getting this problem fixed. You know how difficult it is to survive without washing machine.

My complaint number is 5526276

Initially when we raised a complaint, in the 1st week of November2010 an IFB engineer came to see the machine. He said that PCB board has to be replaced and we need to logon a fresh complain to address this. Since then we have been calling the customer care in vain regularly. The standard answer we get is that they are going to forward this complain to the relevant concerned person and within 24 hrs it will be addressed. I have spoken to the IFB Technician, Velu: [protected] and IFB Bangalore Executive Harish-[protected] and they say that stock is out of order for 1.5 months so they can't replace the PCB Board until they get he stock which is uncertain. The expected date is deferred every time.

Please help us fixing in fixing this problem.

Machine is in the name of S.K Tiwari., CO Kapil Dixit
Registered mobile No is Kapil's no: [protected]

Contact person is Monica [protected]

Regards

Monica

Dear Sir,

As i was taken IFB( SERENA DX) washing machine on Diwali offer in Malakpet TMC, after taking i got delivery after 10days despite calling many times they gave delivery. After that to till now i raised many complaints to IFB customer care that my washing machine is not working properly after 3 to 4 complaints an executive came and checked and told that nead to change some rubber and belt. I asked him that buying 25000 worh machine and with in one week why it occurs problem then he told he will solve it the other day.It happens 20 days back still no executive came and not responding in phones. My recent complaint , req number is 5570454 and 2509838.please take seviere action and solve my problem as soon as possible.


Name :- Md.Riyaz

mobile number:- [protected]

address:- 2-3-64/10/5,jaiswal gardens,Amberpet,Hyderabad.500013

haiii am an ifbi student currently doing my pgdbo course in that intitute.while addmission i was informed by the faculty and other members that just after complition i will get a job in icici bank and get a salary of rs21000 but just after two days of classes they are saying that you will get a sum of rs 10to 15 thousand.


so am quite disturbed and quite confused what to do next.
even there are many complains against ifbi previously logd in consumer complain forum so am quite upset..

IFB IS NOT GIVING AFTER SALES SERVICE DESPITE A.M.CUNABLE TO WASH THE CLOTHES FOR THEPAST ONE WEEK .
NO RESPONSE TO THE COMPLAINTS LODGED CAUSING MENTALAGONY.
WE INCURRED HEAVY LOSS ON ACCOUNT OF MACHINE NOT FUNCTIONING PROPERLY.
CLOTHES ARE NOT PROPERLY GETTING WASHED.
EVERYTIME WHEN WE MAKE A COMPLAINT THERIE IS A LUKEWARMRESPONSE.
MUST BE MADE TO RETURN OUR MONEY AS THE COST OF THE MACHINE OR REPLACE WITH NEW MACHINE
WORST SERVICE WE HAVE FEVER COME ACROSS FROM A COMPANY OF THIS STATURE

13.12.2010

TO
The President & CEO
IFB Industries Limited
Corporate office
Home Appliances Division
Plot No- IND 5, Sector 1. -
East Calcutta Township
Kolkata - West Bengal – 700 107

Dear Sir,

SUB: Very Very poor Service Support of your Trichy service Center.

I am having a IFB washing machine which I purchased three years back and the machine was working fine.

On 11th Nov 2010 the machine was not working and immediately I contacted
your 24 hour help line. They responded promptly and registered my complaint and my complaint number is 5409368.

On the same day of my complaint, a service engineer by name Mr.Narendran visited the site and inspected the machine. He informed that the drum of the washing machine has to be changed and I have given clearance to change the drum
.
From 11th Nov onward, I am following up with your Trichy service center and till date the machine has not been rectified .I have been informed by your Trichy service center that they have received the drum on 16.11.2010 but till date they have not sent the service engineer. I have also called the 24 hour help line several times and informed that the machine has not been serviced but no help from them

I am regularly following up with your Trichy service center for the past 32 days but no proper response/no action taken and the machine is down for past 32 days














I could not believe such a poor response and in efficient service support of IFB.
I am totally dissatisfied by the poor service support of IFB and I never expect such a inefficient support from IFB.

I have decided to scrap the IFB machine which I purchased only 3 years back at a very high cost and purchase a new washing machine but definitely not IFB.
I have decided not to buy any IFB product in future

I am going to take this matter with my friends circle and my officials circle and advising all of them not to buy any IFB product because of its poor service support. I am also going to approach the consumer court for the inefficient service backup of IFB.
I am also planning to write to all leading news papers of the editor column about the poor service support of IFB so that all general public can aware about the poor service support of IFB

I am brining this to your knowledge because your company may loose several customers like me because of the poor service support of your Trichy service center even though the product is excellent. I hope you will take corrective action sothat IFB will not loose its client like me.

Sorry for the inconvenience caused

Thanking you

Yours faithfully


N.Hariharasubramanian

I own an IFB Washing Machine. I wanted to buy a washing machine, what I have instead is a head ache. The machine gives trouble every 6 months and I have to spend out if my pocket all the time. It is a fully automatic washing machine. the display gets repaired, the door does not close and all other issues from time to time.

The service is done through franchisees and all they are bothered about is AMC.

Contineous problem in IFB washing machine. Representative is very very rude

sir,
this is to bring to your kind notice thai i had bought ifb washing machine elena dx from your dealer Ravi Radios Shimla last month. the parson who was suppose to give demo has not reached my place till date and whenever i call him he tells me he will be reaching within two days and those two days havent come till today and today his way of speaking was not good as he was misbheaving. i have been using ifb products everything is fine but this is my such first experience and i never expected this from your employee.can you do something about this. my contact no is[protected]

Dear Sir,
I have purchased my washing machine Executive plus model on 26.05.2006.Machine was very good for performance. We are vellage peoples not aware of this machine technology. My first complaint itself your serive person told that you make AMC then we will do the things correct. After that also they have not solved the problem 1. water coming out from the drum.
They have disconnect the heater line. problem gets solved. And he told that after 3 months you book the complaint about heater. We will come solve it.

I have facing the same problemtwo months back and booked the customer complaint at chennai after long struggle and followed complaint no is :5454536. same is not resolved so far. Actually i wonder your company's slogan '' your call is valuable for us please wait for connect our service '??????? I have never seen such customer care service. 2.Complaint no:5506481.??????

I request you take back your machine and pay back the amout what ever it may be. I am going to put the machineon the road infront of your show room if the serive person is not attending the problem within 24 hrs.

I think you understand my patience. IFB is very familier company, I do not know the problem where it is whether company side or agency side. There is no response at all.

Regards,
S.Parthiban
Anna nagar west
chennai.

I bought a front loading IFB washing machine Model No. Digital 5.5 Kg, Serial No. 002197. Date of purchase 22.10.2008 with an extended warranty Effective from 22.10.2008 to 21.10.2012. The warranty card Sl. No is 05221 2008.

During commissioning, the local Service organisation M/s. Royal Star people visited and never turned up so far. I requested them to visit and see the machine functioning, they never turned up.

On 17.11.2010, during spin operation, the machine developed heavy noise and vibration, i immediately switched OFF. I reported the matter to the Customer care by dialing[protected] and registered the complaint. The complaint No. is 5435244.

On receiving the complaint the local service people visited on 21.11.2010, checked and informed that the concrete block and front gasket damaged. It will be ordered and may take two days. They never turned up even after a week and on contacting the service section and local IFB Sr. Manager and Manager, they informed that we are on the job. Almost daily i called both the service people and IFB, but not yet rectified till today.

I had arranged washing people on daily payment basis for washing my clothes.

Please make this as a serious issue and see that such a big company IFB does not do it such a bad service and make my machine working the earliest.

Thanking you


B. RAVINDRAN
84A, KARUPPUSWAMY STREET
K K PUDUR, SAIBABA COLONY
COIMBATORE - 641 038
Mobile:[protected]

MY IFB Washing machine not working properly.

We own a Senator(5kg) model washing machine.Its been under Annual Maintenance Contract/Extended warranty(AMC) from September 15th,2010.Nom our machine is under improper working.So i request you to visit our product and check for its working at the earliest.

CONTACT ADDRESS
S.Balaji,
No.19/1,first west main road,
Gandhi nagar,
Vellore-632006.

phone number:
[protected]
[protected]