IFB Industries Complaints & Reviews

Washing maching does not work.once it is on the machi9ne trips off and the whole house current is off.
Can you help me by sending a tecnician.

My Contact # [protected]

Kishore

Please be careful when you buy IFB products specially at Gurgaon and Kolkata .
Cheats and thugs are appointed as service centres .

I have an executive plus washing machine whose AMC expired last month and it stopped working 2 days after AMC expiry !! I have lodged a complaint yesterday an a "engineer" ( actually a thug looking chap ) turned up today. Within a minute he could make it working . However he said that some parts ( including rubber linings and front door need replacement ) and will cost me Rs 3200/- . Since I am already fed up with IFB services , I have asked him to go after collecting the visting/service charge . He initially demanded rs 600/- as service charge from my wife , however when I spoke to him over phone , he brought it down to Rs 281/- . After he left , my wife discovered that he DAMAGED the front door ( it is no longer closing) as well as the Detergent tray .

He also tried to leave without giving my wife a reciept for the Rs 281/- , but when my wife demanded he gave a reciept ( without any name and signature ).
later on I tried to call the chap on the number he called me up ( [protected] ) , however the person said that he never vistited . I called up the service centre number ( 0124 - 4080531 ) , no one picked up the call.
When I called the call centre and complaint about the whole episode , they advised me to contact one Vikas ( [protected]) but that chap also never picked up the phone ( I tried 5 times) .

Net net they damaged by washing machine ( they actually tweaked it back to working condition ) as I refused to replace ( working ) parts worth Rs 3200/- .

I had similar experience with my brother's IFB machine at Kolkata where they cheated him of Rs 10000/- by replacing working parts.

Beware of such experiences and I strongly recommend to avoid IFB specially at Gurgaon and Kolkata and stick to Whirlpool or Samsung or even LG as they have basic service ethics ( although poor service levels ) . IFB services are outsourced to thugs.

My complaint no is 52853963
contact no [protected]
Rupam

There is a service center (Uma Enterprise) of IFB Appliances who miss guided us in regard to warranty extension. My washing machine (Senorita DX) was already under warantty and they have charged another 3033 INR for 2 years altough warranty was already there till 8-Nov-2010.

Now they are not ready to return the money at any cost. I would like to have my money refunded.

I had done AMC in August of my IFB washing machine.
Since then I have complained to IFB people to IFB kanpur centre, and IFB kolkata customer care.
But no one came for the service of the washing machine.

Due to the internal water leakage in the washing machine, the body is all corroded during August,September till 16th October.

Now I faced a lot of mental trauma because of pathetic service for AMC by IFB people, and even body of my machine is corroded.

IFB should see to it that, the corroded body is replaced.

IFB account id : 2427597
2nd Complain id :5087069, date 12/09/2010
Name : Neelam Shukla
Phn No : [protected]
email : [protected]@gmail.com

Dear sir,


I purchased the IFB DIVA washing machine from SREE MAHAVEER DISTRIBUTORS Karnataka, Mysore, on the 14th of

October the machine was delivered to my house.The date of manufacture of the machine was 26 June 2010 the serial no

is WT DIV 8 042306. I had asked the supplier of the machine to show me how to operate the machine .


The technician when he switched on the machine after removing the necessary shipping fixtures the machine did not start

I phoned to the supplier several times the supplier said that they will send a replacement.


The replacement arrived at 23.45 hours I again requested the technician for a demo. the technician, even though it was

a holiday on the 16th of October agreed to show the demo.When he checked the machine he found that the drum fixture

were broken , The date of manufacture of the second machine was 26 June 2010 and its serial no. is WT DIV 8 042567.

Two successive faulty machines without even washing the clothes once .


Awaiting for a favourable reply.




[protected]@gmail.com


Roque Vincent Menezes
II Cross C.V.Road
Bannimantap
Mysore 570015
Karnataka
India

Phone Land Line[protected]

Phone Mobile [protected].

Hi this is karthick and my loan no is (4030CD[protected].

I bought one IFB washing machine on 01st JAN 2010 by bajaj auto finance limited and this my invoice bill no. [protected].

The EMI period is 8months it will get over the October 2010, but still i didn't get the any intimation from the bajaj finance, my loan period is over some kind of information.

kindly look into the mail and please reply my gmail id [protected]@gmail.com
and tell me when i get the original invoice of the IFB washing machine.

i reported a complaint to ifb customer service on oct 4th and the technician came within 24 hrs and told that the drum needs to be replaced and he told that for my machine have a deal for extended warranty for 2 more years by paying rs 1750 and i paid the same. He told that IFB franchise guys will come and take the machine for repair but till now ie since 2 weeks nobody turned up and i am calling daily to customer care and those guys tell that his supervisor or some higher person will call in 2 hrs but nothing happens the day and the next day the above story of calling the customer care continues.....

Don't know what to do ?

when spinning it makes sound & it automatically stops & starts ,water also leaks from the front side,detergent does not go inside.

Reapeted malfunction of IFB -senator washing machine for past 10 days,the service provider R.K International has a method of repairing a fault by changing the spare to a make their money. First it was a timer to change for 1800/- and a belt for 625/- and now a spare to prevent water leak for 180/-.. For past 10 days this problem is not looked in to properly.I had called call centre for about 10 times with various complaint nos. the last beeing copml.no.5216758,customer id 288585, the cal log of the call centre has recorded my greivineces. A technician visited yesterday changed a spare part to prevent water leak. He left assuring the machine is good. When we started washing the water falls out as a waterfall. There are IFB executives contact nos. given by the call centre,I tried to contact them for so mny days and they dont answer the call. Pls try these nos. and know by yourself the kind of responsibility IFB executievs has., I did send a SMS to Mr Shivacouple of days since my calls to a deff ear.Shiva - [protected],Kiruba[protected],[protected]. Trust forum will initiate procedure to get IFB management to resolve this problem at the earliest. My cont no.[protected]

HI,
MY NAME IS FAISAL SHAIKH STUDENT IFBI MY REG NO IS: R11I[protected], I HAVE TAKEN ADMISSION IN PGDBFS COURSE AND PAID MY 1ST INSTALLMENT OF RS.16,545. AND THE COUSRE CHARGES IS 50,000+ SERVICE CHARGES ACCORDING TO MY FAMILY BACK GROUND I AM NOT ABLE TO PAY THE HUGE AMOUNT SO I APPEALED THEM THE TERRITORY HEAD OF KOLKATA OF TO CHANGE MY COURSE TO DBB WHICH COSTS 13,000. BUT THE HEAD SHE DOESNT ALLOWS ME TO DO SO BECAUSE I HAVE ATTENTED MY CLASS FOR 1 DAY NOW WHEN I GO TO THEIR OFFICE THEY THREAT ME TO THROW ME OUT OF THE OFFICE. NOT ENTERTAINING MY REQUEST. SO I ASKED THEM THAT I WOULD LIKE TO WITHDRAW MY NAME FROM THE COURSES SO THEY SAY I WILL NOT GET MY MONEY REFUNDED BUT AS PER THEIR OFFER LETTER GIVEN TO ME STATES THAT ADMISSION FEE OF RS: 2000 IS NOT REFUNDABLE. SO I ASK THEM TO REFUND MY BALANCE THE TERRITORY HEAD TELL ME I AM NOT ENTITLE TO GET A SINGLE PENNY BACK DUE TO I HAVE ATTENTED 1 CLASS.
I REQUEST TO PLEASE LOOK INTO THE MATTER AND HELP ME OUT.THIS HAS BECOME A MENTAL DISTRESS FOR ME AND MY PARENTS AS MY DAD IS A CANCER PATIENT SUFFERING FROM THROAT CANCER.

The above wahing machine went out of order and I lodged complaint with IFB Service ceentre, Visakhapatnam[protected] on 14.8.10. The complaint was registered under Srl. No. 4937351, Code No. 1082673. On chasing the matter after few days, I was told that my complaint has been forwarded to the local Service centre,Rajamundhury - contact No. [protected]. Fortnight passed and on repeated contacts , the Rajamundhury S/Centre, one fine morning deputed one machanic.After opening the motor and other parts of the machine, he was not able to understand , as to what is the actual fault with the machine, promissed to come back with motor and some other parts after ten days. Thereafter whenever I tried to contact them, it was not possible because their cell was mostly in switched off position. Atleast three times I got them when they promissed to send mechanic the next day with parts which did not materialise till now. The Hyderabad Office ([protected]) was contacted too on 22.9.10 and later our complaint was mailed to IFB office at Bangalore. All our efforts have gone in vain and hence this approaoch to your goodself for early redressal of our grievance.

Hi ! I am Chhaya from Vastrapur,Ahmedabad. My washing machine, IFB, Sanorita 5.5kg front loading has problem of rinsing and drying. Machine runs, but cannot do rinse and dry. I tried to call autorised service centre after registering complaint with complain no 5215438, ( before two days), no body has attended my call. Then again I reminded them, they reminded (so called..) the local service person. I called and got their ph no which is not correct. Company has no idea where their authorised service person is located in Ahmedabad ( what a shame !!!) and no idea how the company make that person a local authorised service person when company has no idea where and how he is working !!! Is it funny or shameful or highly non professional ?????? I got diffrent numbers like Mr Paresh, local service center: [protected], [protected], 30002153,30005412 and so on.. local area manager: Mr Jadav [protected]... ??? and none of them responding ..
so where the customer go ?? to unathorised service center ??
reply immediately.
regards,
chhaya

I have purchased washing Machine on[protected] from Meerut I faced the Problem of damages/loosing of pant's clip and Hook's of ladies garments after the washing. I lodged many complaints.But the same could not be solved so far.

Keshav Kumar Garg
Advocate
D-130 Saket Meerut U.P
[protected]

DEAR SIR,

I REGRET TO INFORM YOU THAT DESPITE HAVING REMINDED SEVERAL TIMES TO CALL CENTRE MY COMPLAINT HAS NOT BEEN REDRESSED FOR MORE THAN ONE MONTH. I HAD LODGED A COMPLAINT ABOUT MY DIGITAL 6 KG WASHING MACHINE ON 05.09.2010 FOR WHICH I WAS GIVEN COMPLAINT NO. 5039119. MY WASHING MACHINE GETS HANG/ STOP FUNCTIONING WHEN TIMER REACHES THE READING 0:35. IT DOES NOT MOVE FIURTHEWR KEEP ON WASHING CYCLE, WOULD NOT MOVE TO...

We are the users of IFB WASHING MACHINE-- we are having AMC with the company service centre as per policy of the company.

As our machine stoped working we lodged thje complaint with the service centre. The service centre is not attending the complaint.

We talked to the Manager at sevice centre -- The manager directed us to take up the complaint with the
company ( IFB ).

We were given the name Mr Shshank - Manager of the IFB Customer Service Centre and number [protected] --

It is unfortunate that this number of IFB is not being responded by its manager Mr Shashank.

We are not able to use our IFB Washing machine--

we are not getting the service -despite having the AMC--

IFB officials have failed to respond to our complaint--

This is the worst ever CUSTOMER SERVICE CENTRE maintained by IFB

FROM -- JS SHARDA--
[protected]
MUMBAI--

Dear Sir,

We have bought your IFB SENORITA DX 5.5 washing machine products on[protected] from GIRIAS, ANNA NAGAR, CHENNAI. the machine started giving problem within a week from date of installation. we had problem like water intake and later we found out that, the extra external filter of some bangalore company product fitted at extra charge by the company mechanic come for installing the machine.

Later we came to know that these products are sold by the mechanics on there own. to make some additional income and its not a IFB company recommenced products and we removed it and we are slightly free from water intake problem.

Now we have problem of the counter weight stone fixed on top of the drum, fall off inside the machine. Recently the mechanic fixed again it fall off with a huge noise inside the machine. This is happening the second time.

Another big problem now is after repeated complaining the service people have not turned up. So kindly please arrange to service our machine at the earliest.

The Franchisee is R.K.INTERNATIONAL, Old No: 257, New No:296, Ground floor, Arcot Road, vadapalani, chennai:26, tel 43578536

Thanking you, anticipating your speedy action.
s.manikandan

We have an IFB Supreme washing machine with AMC for the servicing which was done at Mhow. I have a tranferrable job so at present we are at Chandigarh staying at Manimajra. The machine developed a problem of timer and front door lock. The service engrs have visited twice but are incapable of resolving the problem. They are callous and totally indifferent. The machine is still not working and is off road for past 3 weeks. I did expect some positive response which doesnt seem to be forthcoming. Can something be done about it.

Vikram joshi
[protected]

Water leakage from bottom side. now machine not in running condition. i booked the complaint as on 21.09.2010. i many time call to service centre they not attend the service till 1o days completed.
Customer id number .2240462
Complaint no :5142657.
I calll the service number : [protected] nearly 10 times.
they give the below numbers they are managers, service responsible persons but they are not pick the phone. maximimum times not reachable. if they are in reachable area they not pick the phone. customercare person give the below numbers.
1. [protected]
2. [protected]
3. [protected]
4. [protected]

all persons are TOTALLY NOT ATTEND THE PHONE. I THINK THEY ARE ENJOY THEIR WORK WITH OUT THEY WORK.

sir
my customer id is 2472618 and
complain no is 5149510.
my washing machine is off road for kast 5-6 days.
no one has paid any attention to complain.
every time i called service centre, which i did 4 times, i didnt get any good response.
though i was told ;{ i am sorry} but words are not corresponding to action.
sir
it is not the way IFB should function.
this is my last hope before i consult a local tactician.
thx

I (SUMAN GROVER) purchased senorita dx IFB from "Hari Om Electronics" ashok vihar,delhi in the year 2007 with two years warranty.And now it has stopped working.After repeated calls to customer care,there has been no response beside getting customer code no. which is 1665405 and complaint no. 5156646 dated 23.09.2010.
They have provided me with phone numbers of Monica and Anuradha who never responded to my repeated calls.My mobile number is [protected] resident of G5/8(90 meters) 2nd floor ,sector -11,Rohini,New Delhi -110085
I feel I have done a big blunder in choosing THIS BRAND.