IFB Industries Complaints & Reviews

IFB WASHING MACHINE — Heavy Vibration

At high speed when washing the cloths and at the time of stoping high speed machine vibrates heavily. I am living in BAZPUR and requested so many times to fix this problem but no service engineer visit to attend the complaint.

I am Nayan Jhabakh from Chennai. My IFB washing machine mechanic advised me to fix a stand, a stabilizer for longer life, a water softener gadget etc. I complied to his request so as to have product serving me better. I am in a jeopardy that the consumer goods dealership showrooms do not mention a word about all these extra attachments while making a sincere effort to sell the products. Thereafter the machine was under AMC for its care. The water kept dropping drop by drop and it was never cared. Later I did not have anyone from the IFB to remind me of the expiry of the AMC. I had to call and run pillar to post to even know the IFB customer care numbers as the numbers given to me were no longer in use.
I got the AMc renewal done on 06.11.2011 and the service technician told me that I needed to pay for the hose and another rubber part. I paid under protest.
On 03.12.2011 stones started falling down from the machine and the process ended abruptly with a huge noise. I lodged a complaint on the toll free number. The service mechanic came and attended after I reminded them on the sameday (late evening). He told that the stone needed to be changed. No other problem was mentioned. He told that he would rectify the problem the next day.
I had another pair of technicians come on the 06.12.2011 with the stone and a plastic and service the machine and then
I was told that the rubber in the front needs to be changed which costs about Rs. 650 and that AMC does not cover the rubber parts. It covers only electrical... I agreed to the cost and also requested for the descaling process.The job was completed. The service personnel left the machine on running mode for the descaling process to be completed. The process did not finish till 11.50 pm. The machine kept running and running. Assuming that there is some fault, I switched it off.
On 07.12.2011, I started the machine to clear the laundry. The machine refused to start. After long wait I lodged a complaint on the 07.12.2011 in the morning and was told that the service technician would attend to it in the next 24 hours. Till 08.12.2011 morning there was no response or even a courtesy call from the service centre. None have responded till this minute of my protest. responded to my complaint. The clothes in the machine are wet since then.
I was told that their personnel will call me in two hours, but it is five hours since my call, and nobody cares to attend to my complaint. If the service is so bad, I think the IFB can stop production of such and those products which it cannot service within the promised time frame. I am forced to give the laundry collected for 5 days to professional launderers for a huge cost. I request that the IFB takes responsibility of the defective service and also make a total refund of the laundry charges, costs and damages, and compensation with all costs thereafter. I would also be grateful if a standby is provided till the problem is rectified to my satisfaction.

My IFB washing machine is still under AMC period.of three years. All the services to the machine promised was/is never delivered by the agency. They promised a regular check up every 6 months and rectification of any problems whenever it arose.
Regular service is just a rubbish.
1. The first kind of service was the mechanic comes and in 2 minutes the entire job is over. He checks the coin box drain, the the soap dispensing shelf and the buttons. He suggests a descalining with 2 packets of the powder for a cost. And offcourse, never forgets to get the customers signature.
2. The second staff would call up to confirm the address, promise to come for a regular check-up after fixing the date and time and never turns up. No courtesy call that he would be late / not come. Apologies are very far from them.

Should not the Company wake up and take action to the agencies callous attitude of not performing the services after collecting the huge AMC amounts ? Should they not be penalized heavily and make them refund the entire amount charged to customers in the guise of fraudulent title of AMC? The agency deserves zero rating !

IFB Supremo washing machine — service provider not responding

I am roopal patel my contact number is[protected] .Address is 12, gayatri society, nr vaibahav theatre,
bakrol road,
valabh vidyanagar,
anand
gujarat

I HAD LOGGED COMPLAIN FOR MY SUPREMO IFB MACHINE ON 2 OR 3 RD MARCH .AND IFB ENGINNER FIXED MY MACHINE SAYING THAT MY MACHINES BEARING ARE GONE.ONCE IT GOT FIXED I DON'T KNOW FROM WHICH PART OF JUNGLE HE WAS FROM MY TUB STARTED LICKING I HAVE FIXED IT NOW AGaIN THEIR IS SOME BEARING FRICTION NOISE COMING FROM MY MACHINE AND WHEN I M CALLING THAT GUY HE IS NOT GIVING ME PROPER REPLY.eVEN YOUR AUTHORISED PERSON IS NOT REPLYING THAT IS MR AJAY FROM YASH ENTERPRISES IS NOT GIVING TIMELY REPLY.
mY FIRST COMPLAIN IS HOW DO U AUTHORISE SUCH A BASTERED AND ON WHAT CRITERIA U AUTHORISE THESE GUYS WHO ARE RUNNING BLACK MARKET OF YOUR SPARE PARTSAND CHEATING PEOPLE AND EARNING SO MUCH OF MONEY OUT OF IT.
SECOND WHY SERVICE PROVIDERS NEVER PICK UP THEIR PHONE .
THIRD WHAT ARE YOUR CRITERIA TO SELECTA CANDIDATE TO BE YOUR IFB ENGINEER.tHE PERSON WHO CAME FROM AHMEDABAD OFFICE SEEMS HAVE COME OUT FROM JUNGLE FOR THE FIRST TIME.
mR AJAY the great great THEIR AUTHORISED SERVICE CENTER NOT REPLYING ME PROPERLY FOR MY PROBLEMS IT'S NOW ALMOST 3 MONTHS AND EVEN AFTER SPENDING SO MUCH OF MY TIME AND MONEY I M STILL FACING PROPBLEM AND YOUR [censored] SERVICE THAT IS YASH ENETRPRISE IS NOT REPONDING ME PROPERLY. cOULD SOMEONE LOOK INTO THESE MATTER OR I AM TAKING THESE TO CASE TO CONSUMER COURT NO MATTER WHAT.

IFB Supremo washing machine — Please provide service to my washing machine at CHHINDWARA M.P.

I have purchased IFB Washing Machine At Chhindwara on 16th October 2005. Now it has some problem .I therefore request to kindly provide service at CHHINDWARA.

IFB Supremo Washing Machine — complaint number 3910438, dated 23.12.2009

the annual maintance contract is valid and legaly in existance .the machine get out of order on 12.10.2009.,lodged the complain on call centere ,attended ,found to have motor defective ,promised to repair within in a week ,mechanics came after reminder on 24.10.2009 ,changed some sub-standard parts and tried to start it but it again got defective ,perhaps mr solanki the mechanic has got the new parts from office and might have exchanged it with some substandard parts or someone else parts ,it again went out of order ,and repeadly reminded on call center ,please verify the complaints history.
on 23.12.2009 another fault and machine stopped working completly ,then the consumer compalint number 3910438 ,entered but till date no rectification of pending complaints have been done ,
the consumer is suffering as there is intense cold and machine is out of order .
rang to all concerened but none appears to bother to hear and rectify the machine
poor services.

AMC's offered by companies are misused maximum by the service personnel my aqua guard brought about 7 years ago (7200 rs.suction model) was rarely used as i was abroad then when i came back i wanted it to be serviced and i called my nearest service center at perambur chennai the man came and charged me about 400 (i am not very sure )for the carbon and said that if i entered into an amc he would change the carbon 3 times and service it even changing the candle i was wooed into entering the amc but the next one year no one turned up and nothing happened i did lodge a complaint with the service center but no use they offer to send someone else fearing of being cheated again i refused now my aqua guard just stands in my kitchen as a show piece

IFBwashing machine
my ifb executive plus 8years and more old had problems i lodged a complaint on 14th the service person on inspecting said that as the machine was not on amc the service charges would be high upto 6500 or 7000 but as an alternative he said that he would arrange to rectify the problem if i paid 4000 to him when i asked how he would get the original parts he said that he would get the parts on the name of someone who has just entered into amc i felt that i had to inform this to the officials of ifb someone has to bell the cat this has been going on in the south zone (not sure of the national level) for a very long time kindly note authorities
meena chentil
chennai 600 082
customer id-437126

You know these kind can be solved by the company if they have a very tough and ruthless service head who does not have a heart to listen to his employee problems but be good to customers. Most companies which have such problems have employees who are somehow related to each other or have joined on reference. All of them collaborate and bring down such good organizations. ultimately all companies are made of people!!!

i have taken AMC for washing machine. recently my machine stopped working and complaint of same was registered with ifb having tkt no. 2461650. same day technician came and told us that certain parts will be required which will be available in two days . after 5 days again the person came to see the machine and told that parts have come and will be replaced next day. which has never come. now i want to know if AMC will be honoured or not as if it is not than we will go for litigation and also buy some other machine as it is not possible to live without washing clothes for months together.

Thank you very much for set righting of the guest house washing machine on 06th April 2009. After set right we switched on the machine we found some spark from the machine in the bottom &

its immediately switched off all the cloths are inside the machine, we request you to kindly send your engineer to set right the machine.

Please treat as an a very special case, it’s urgent.





B H Mahabeer SIngh
In Charge
NAL Guest House
Bangalore - 17

I have taken AMC for washing machine. recently my machine stopped working and complaint of same was registered with ifb having tkt no. 2890644. Thank you very much for set righting of the guest house washing machine on 06th April 2009. After set right we switched on the machine we found some spark from the machine in the bottom &

its immediately switched off all the cloths are inside the machine, we request you to kindly send your engineer to set right the machine.

Please treat as an a very special case, it’s urgent.





B H Mahabeer SIngh
In Charge
NAL Guest House
Bangalore

respected sir,
we have booked our complain last week monday but till now any official call or any service man not came to repair our washing machine, if this take place longer we have to buy any other brand washing machine... you service to repair section is dissatisfied us. kindly verify
thank u

i have made a complaint about malfunctioning (internal heater not working )of my washing machine on 23-Sep-11. Service team person was told that the same is to be replaced.Now it is over 2 weeks and nothing has happened despite innumerable reminders.What is worse is that every time I am calling to the customer care they are telling that "our representative will visit/ they will get back on the latest position" but no one has done till date.I feeling so much inconvenience with their service.
onther peculiar problem with my washing m/c is that its top cover has been cracked at 3-4 places which are clearly visible.i have informed the same to the service people.
i need ur sincere co-operation to raise this matter to the company & do the need full at earliest.

C K PANDA
DAMANJODI, KORAPUT
ORISSA
[protected]

I want constumer service immediately...my cel no-[protected]..i live in uppal..

IFB Washing Machine - Senator — Service is not provided

I registered one complaint for my IFB Washing Machine - Model Senator 6 KG om 15th December 2008. The service personnel visited on 20th December (after 5 day though they comit that the visit will be within 24 hours) and told me that one part (Inner Drum) has to be replaced and we fixed the appointment for 25th Decmber 2008 for the same as this process requires lot of time and 25th was holiday for us. On 25th Morning i got call from the service center that due to no availability of part this will not be attended on 25th. Since then I have been following up daily with the customer care and also i have been writing mails to them on the company' compalint link (http://www.ifbappliances.com/webapp/wcs/stores/servlet/Misc?langId=-1&store...⇄ but i have not got any response from them till now. The complaint is now over 2 weeks old which is still not fixed.

Hello All,
This is prem prakash. I have done my MBA in finance from MKU (Madurai kamaraja University) and now working in a small company as a accountant. So I want to do any short term course for being my growth. And I found IFBI course, but after reading complaints of many people i decided to leave my decision. And I request to all of people to guide me that what course is better for me.
I can'nt afford more than 20, 000. And want to join any short term course which can be done at home (distance).So that I did not leave my job.
Dear all friend I looking forward to your response.
Kindly suggest me.

Prem Prakash
Account Executive

PREM JI JOB KARTE RAHO IFBI OR ICICI TO FRAUD HAI IN KO BONDED LABOUR CHAHIYE VO BHI PAHLE TIN (3) MAHINE 7000.00APROX ME OF BAD ME 13500.00APROXX TAKE HOME ME