IFB Industries Complaints & Reviews

My name is j.David Joe we I am in kallidaikurichi (Tirunelveli dt) Tamilnadu.we have an washing machine (sanorita DX model).last month we have an problem with that rotating stone, it was broken. We informed our tirunelveli service center and they are sending the technician he said I would inform our service manager and change that stone a couple of days. But till date they are not responding and they are not change the parts it is almost 45 days delay. We are ready to pay. Now we have an lot of problem of washing clothes.
Today morning we spoke to tirunelveli service office, but no replay.
So please take immediate action.
Kindly do the needful.
Thanks,
J.David Joe
[protected].

Sorry... the heading is not correct. Its "Bad service and complaints are not taken seriously"

Pls. dont buy IFB machine, because to a small complaint nobody turns back to attend the call. The worstest service ever seen. from lawspet pondicherry.

Dear Mr. Negi,

This is to inform you that I am one of your customers using IFB Mirowave for couple of years and i have never seen this type of miss commitment and I do not expect these type of casual approach from a esteemed company like IFB.

I have launched a Complain dated: 23rd Sept 2010 and Complain Number is 5155408 and today is 26th September 2010 and no one from your organization has even given any importance to this complain and when followed they have one common answer that our people are on the way to your place they will come.

Since I was committed from your service team that this will be catered in 24 hrs and this small issue will be resolve but no body has any accountability for this.

I am writing with a ray of hope that some one will hear our voice and things will get resolved, you can understand that how pathetic service is given by IFB and I was planning to buy a dish washer from IFB, now I feel I was going with a wrong company.

Thanking you.

Regards,

Sandipon Chatterjee

Dear Sir,

I was allured by the big name of your company and purchased IFB Microwave Oven Model 25SCI in Decembeer 2006. Since then it had been giving satisfactory serice except that it door is very hard and very difficult to open and to shut. W as not corrected by the Mech. who attended my complaint saying that the door of this model is hard in all the pieces of this mode.
I have AMC for this owen since 04.06.2010.The owen stoped functioning all of a sudden on20.09.2010 and I made a complaint at the customer care centre on21.09.2010 vide complaint No.5125945. Some one visited my site on the same day and told that its PCB is out of order and some lone else will come to set it right within a coouple of days. But instead of a Mechanic one Raja Ram a Rehri .puller came to my residence with the Receipt of M/S Creative Engineers, Mariwala Town Manimajra and took away the Microwave Oven saying that it would be repaired in the workshop and that a sum of Rs.150 will be charged as fare for carrying it and bringing it back.. The firm when conctacted on 27.09.2010 informed that another 4-5 days would be required to repair it. They should have not collected it if they had not the spare part in their stock
My concern is that a lot of time has been taken in responding to my complaint and that the Microwave could have been repaired at my place instead of taking to the premises of the firm and that the charges for carrying to the workshop should be borne by them if it was not possible for them to repair it at my residence. PCB is not so heavy or difficult part to replace at the place of the customer. Moreoveer the charging Rs. 150/- is rather on very high side. The workshop is hardly 2..5 KM from my residencde and any rickwhaw may charge 15-20 Ruppes for this distance.
Hope you will get my concerns resolved immediately.

Regards,

HR GANDHI Customer Code 1308918,
Mob.[protected]

IFB — Non compliance

I am vinod chithore. My wife has given complaint foe IFB washing machine which is under AMC to call center. The responce was there after 2 days. Technician carried out repair. Charges were paid. But machine has stoped working. Complaint is given under no4706275 at call centre ph no 28839823. Technician came after 3 days.Complaint is still pending.After enquary with call centre i came to know that some part is comming from Goa and m/c can not be repaired for another 5 days.This is frustating.After so much follw up also the service is very [poor. Can i get a relief? Call me [protected]

Dear Sir/Madam
Subject: Complain for negligence of repairing IFB-washing Machine (Complain No: 5027331 dated 31st Aug., 2010.
Model:Senorita
Machine SI No.:014853
AMC Start Date: 7/7/010
AMC expires on: 6/7/12
Customer code: 2334448
With great disappointment and sorrow I write you this mail for your urgent consideration and needed action. I’ve SENORITA fully automatic IFB-washing machine just 7yrs old. Three months back there was some problem in bearing and drum of the machine and get done by IFB-service man. After one month again machine has gone completely out off order. Finally, I registered the complain i.e. 5027331 dated 31st August, 2010. Since, I use to call each service centers on alternate days and in response simply receive belied reply and false vow.
Moreover, I’ve Annual Maintenance Contract (AMC No:207434), whose detail mentioned above. Please!!! May I know the reason of so much delay and negligence? Now, I really repent for my mistake to buy IFB-washing machine whose working staff is so hopeless and enigmatic.

Customer :
Moiz Ahmad
P.O. Samda Goshiangunj
Distt- FAIZABAD (U.P.)
India
Mobile:91-[protected]

ifb best product in washing machine is no . iam suffering from mental disappointment
the product of senarita dlx is worst about product
still problem in lot of time .

service engineer is not good

please help me some person

yes, even i too had a problem with the nellore service center for ifb . I hasd purchased the washing machine 3 mnths back and then at the time of purchase they told they will give the demo and so we thought he will be cmng to our home in a day or two but which leads to 12 days for demo that too i had made hundreds of calls to that stupids...
>>the service is very ...
>>no one responds to the complaint irrelevant and irresponsible guys
>>and i dont know why this ifb is alloting the service center for these folks.
>>better to stop the production or change the service tech's so that customers couldn't be suffered anymore

washing machine is not working.

ELENA DX 5.5KG WASHING MACHINE IS NOT WORKING

i bought washing machine from ifb in Pandichery four years before now i am using in Chengam, Tiruvannamalai District my washing machine delayed for washing closths that take long time to wash. There is any service centre in Tiruvannamalai?
Condact me [protected].

I purchased one top loading model 7.2 kg washing machine .the machine used to torn/ scratch clothes and the co. replaced the machine .second time, due to loud viberations, the machine was replaced. third time the machine take out the hooks of pants and all the time I have to run to tailor.I have requested the co. officials to look in to it or refund the amount but they have shown inability to refund.The machine was purchased by me in oct/nov 2010. In case they dont listen, I will have to approach consumer court.

A.K.JAIN
1077, POPULAR HOUSING SOCIETY 48-B
CHANDIGARH

our ifb fully automatic w/m is not working its taking the water inside but the inner drum does not rotates.

Washing Machine IFB model T- 29 Sr no.4580 is having problem of automatic system not working.

This area is at Antop hill, Mumbai, please inform the nearest service center with telephone no & other details

Thanks /Regards /P.A.Joseph

1. Washing machine is not taking water inside the machine in its switch position B, C, and D.
2. Waching machine is vibrating abnormally while spinning and often move away from its position.

The machine is covered under AMC. Customer care number "[protected]" could not be connected to get the fault registerered. The customer care number is broadcasting pre-recorded message which glorifies IFB products and going on glorifying its products at the cost of customers and does not give required instructive message such as "your are in Q - Please wait", etc. I am tired of contacting service personnel through customer care Number [protected]. Local dealers, on contacting, simply advise us to register the fault-service through the customer care number which is not at all customer care number but an advertising source for IFB products at customers' expenses.

My washing m/c is not working properly . I have given complaint to Chennai service office. But until today there was no response.
I do not know what is going on. Please tell me your customer service and customer care e-mail id to enable me to send my complaints

Machine is not working.

Machine is not working properly.please inform the nearest service center with telephone no & other details .
My address:
F2 Akshay Park,
Servey No. 15/2,
Aundh Chinchwad Road,
Thergaon.
Pune 411 033

I am very disappointed to purchase this IFB Machine. ON 31ST october I registered first complaint no. 2366915 and followed by complaints no. 2399976 dtd 8th november and 2425601 dtd 15th november. finally one technicia from power mac company visited and advised me leakage is due to damaged rubber packing. we will change in 1 or 2 days. after nobody came.then I called and requested IFB personal mr. rajesh burman sitting in okhla office but response was very poor.i asked mr. rajesh to give sr. manager but he refused to give. also i called owner of power mac. always got reply coming tommorow. yesterday one technician visited my home from power mac and after some repair he told me to use machine tommorow.now i used the machine is in the worst condition.my room got flooded and machine was not box packed properly.
for ur info i bought this machine last year and under 2 years warranty and also i took 2 years extended warranty. I am residing in Delhi at Ashok vihar phase iv

hay my contect no.[protected], [protected],[protected] pls reply me soon

our whashing machin takes water but not working model is
IFB Elena

this area is eleanganny (post), vanapura (via)thandarampattu (TK), TV malai (dist), 606753, please inform the nearest service center with telephone no & other details

my no is [protected]

I have made a complaint to your office in Chandigarh about five days ago. My House No. is 19, Sector 27A, Chandigarh. The AMC is valid upto 1-3-2009. One person came to insepct the washing machine . He told me that some instrument has to be changed. He promised to make the change on the next date. But to my utter surprise, he has not come to repair the machine even after three days. My phone No. is [protected]. I hope that some measures will be taken to repair the washing machine immediately. Hoping for immediate cooperation and early action

I bought the IFB washing machine (Fully automatic, 5 KG) in 2004 from M/s Super Electronics Krishna Puri, Ring Road(near Vikashpuri, New Delhi). The machine worked for about two years without any complaint. Thereafter the soap dispenser didnot work. I made a call to IFB call centre no. and two persons turned up. The two so called service engineers did nothing and just sold some bars of soap saying that the machine be run using the soap without loading it. I complaint again after about six months two so called service engineers turned up and again sold soaps. Now the machine has stopped working alltogether. There are no service centers available.The machine bought with my hard earned money is lying idle.

PLEASE HELP.

DOLEY

While using the washing machine, some smoke coming from machine and coil burning smell coming.
Hence kindly check and correct the machine.

Just one year back, I have purchsed ifb washing machine. From tne begning more sound in machine was observed. I have already complant but your representative says that there is more sound in ifb machine.Now again 20 days back there is sparking inside the machine and machine is not working . I have complants to your service centre dehradun and toll free number but even after 20 days no corrective action is not taken so far and from where I purchased, that fellow advice me to go court.


Dr H.S.Rawat, gayatri nivas, vill - Shibbunagar, P.O. - Kotdwara Pauri Garhwal (UK)

pl provide ifb customer care in chennai.
washing m/c not working.

regards
arun

MY IFB WASHING MACHINE NOT WORKING SO PLZ RESOLVE THIS PROBLME AS SOON AS POSIBLE


SUMIT KUMAR
S/O Mr. AMAR NATH YADAV
D 62/42 SONIA
NEAR SONIA POKHARA
VARANASI-221010
UTTAR PRADESH
MOBILE-[protected]

ifb washing — not working, smokes come from the machine

not working for the past 8 months. somes come from the machine. how to use it when working like this.?

complient lounched for on may still it is not solved.

My washing machine not working last 2 months
my cell no [protected]

my ifb machine is not working so resolve this problem as soon as possible but your service is very very poor. once again i request please carry on.




Reeta Sharma
W/o Sh. Inderjit sharma
H.no.378 street no.0/2 subhash nagar
Ludhiana. 141008
Punjab.
Mob. no. [protected]

My washing machine is under warranty. I have complained through Dealer on 10-72012.They given the ticket no for service.. They have sent one service engineer and he found the problme in solinoid coil.He assured to replace solinoid coil. Inadequate calls there is no response. The complaint is not yet closed.Whenever i contacted through the ifb customer care website toll free number for bsnl [protected], they charged Rs.5 to Rs.10 without answer(Your call is important to us wait:Automatic answer voice only).

Not giving proper service

MY COMPLAINT NO IS[protected] .I REGISTERED A COMPALINT BEFORE TWO MONTHS SO FAR NO ONE HAS RECTIFID.SO TAKE NECESSARY ACTION.my washing machine is in problem

Washing Machine not working

Drum is not rotating

microwave oven not working

Microwave oven hasn't been working for the past few weeks.given complaint to customer care but there is no response.my mobile no is [protected]

Non attending to Complaint No. 13151171

Complainnt registered with company's call centre at 11:00 on 15 jun 2014. Company claims redressal in 24 hours. It remains un-attended for 68 hours. No positive response from call centre.