IFB Industries Complaints & Reviews

Hi

I recently about a IFB washing machine. The first day it self it did not work and he opened some connections and tried to repair.

He said that some connection points are not good and we need to remove the parts and fix. I asked not to touch any part and asked him to replace the washing machine. But he said it is not his duty and left the location.

After spending 30,000 on a washing machine, I was idle for 15 days and lost my interest for the money I invested. Also I felt very tense and frustrated and got some medical problems and spent around 3000 rupees on medical treatment. I would like some one to take action IFB washing machines managment.

Then I had to fight with person who sold it to me and he gave me some IFB contact numbers. I spoke to them intially they did not respond properly, but when I told them that I will raise an issue in Consumer form, he was bit frightened and then told that he will get back to me after 2 days. However, he got back to me in week and told that your washing you will replaced in 2 working days. But the machine came after 7 days. So totally it took me around 15 working days to replace the product.

I would suggest every one to log complaints to get faster response.

Ref.: 23681171
Mrs. Niharika Asher - Washing Machine - Senator
Email dated 26th January 2011

Subj.: Reminder for the complaint mailed on 26th January 2011

This is to bring to your immediate attention that the no action has been taken from your side with respect to the complain made by me on January 26, 2011. This behaviour on the part of the Company and the management is just not acceptable.

The Company has not even bothered to respond to the complain emailed by me. I want to know the status of the complaint registered by me at the earliest.

If the company does not respond to my mail and take the relevant action i will be forced to approach the Directors of the Company i.e. Mr. Somen Bal, Mr. Radharaman Bradharaman, Mr. Bikramjit Nag.

Niharika Asher

From: [protected]@hotmail.com
To: [protected]@ifbglobal.com
Subject: Attn. Senior Management
Date: Wed, 26 Jan 2011 21:00:21 +0530


Ref.: 23681171

Mrs. Niharika Asher – Washing Machine - Senator


Subj.: Poor Service


This is to bring to your immediate attention that the after sales services provided by your company and your authorized franchisees have been extremely disappointing and frustrating. This is despite of being in the annual maintenance contract for 2 years beginning from 24th October 2010.


There is a water leakage from inlet water pipe which is joined to the machine. The leakage has occurred due to the repairs which were being carried out by the technicians. Note that prior to this there has never been any water leakage from the inlet water pipe of the machine.

The table top of the machine has got separated and yet needs to be stuck back to its place.


A complaint for the above was made at IFB’s customer care, complain no. 5733691. Technicians state that the inlet water pipe will have to be replaced. However, the technicians are not ready to take the responsibility of the same and have asked us to bear the cost of the same, Irrespective of the fact that the same has happened due to their negligence.


Following are the list of events that occurred during the period which would give you a clear idea:


1. A complain was made at the IFB customer care in October 2010 for water leakage problem from my washing machine. Technicians from Elite Services i.e. your authorized franchisee were sent for checking the machine.


2. Those technicians mentioned that the inner drum/tub needs to be changed. The drum/tub was changed on 24th October 2010, cost for the same amounted to Rs. 2,750/- which has been duly paid. However, there was water leakage again on the next very day and the second time top hose and bottom hose were changed, amounting to Rs. 350/-.

At this point it I believe that the original drum/tub did not require any replacement.


3. Later there was problem with the timer which did not switch off automatically when the cycle of the machine would finish. Many reminders and calls were made over a period of two months at your authorized franchisor (Elite) for the same.

The circuit for the same was changed.


4. The next very day the machine’s water heater stopped working. The days prior to and on the day when the technician turned up to check the heater there was no water leakage from the machine. However, when the technicians were working on the machine there was water leakage. It was assumed that that was just for time being since the work was under process.

Later at night there was again water leakage and this time it was from the inlet water pipe.

We complained at the IFB customer care and also spoke to the Mr. Wasim, Manager of Elite Services, situated at Mahim, Mumbai – 400 016. I was informed that if the fault had occurred due to the technician then we would not be charged for the same. However, the technicians do not accept that fault happened while they were working on the machine. Temporarily the technicians have stuck “M-seal” on the inlet pipe though that has not served the purpose.


I may also mention that the staff at Elite Services has been very rude in communicating.


In view of the above incidences and the kind of services that have been provided up to date I am not wrong in thinking that the drum/tub did not require any change and that unnecessary expenses have been borne by me for the same. I am forced to think that the technicians of the company change the parts irrespective of the fact whether the problem will be solved or not, just because that the customer is going to bear the cost.


In case of the leakage from the inlet water pipe I decline to bear the cost (Rs. 450/- as mentioned by technicians at Elite Services) since that is not my fault. Just proves that how customer friendly is IFB Industries Ltd.


I am sure you will be aware that there are huge number of customers out there how are absolutely frustrated with the kind of services that they have been receiving from IFB. I am personally aware about 10 people who are have vouched to never purchase any IFB products in future.


Also note that we have been informed by the technicians that the customers are not given any “job card”.


Look into the matter at the earliest and get me a replacement done for the inlet pipe or I will have to go to the senior management.

I had contacted IFB for servicing my Senator Washing Machine in Nov 2010. Finally they sent someone and he made me change parts worth Rs 6230 saying the machine was perfect and would last another 5-10 years after the repair.

With-in 2-3 days the machine started leaking and I was told that the casing had got damaged and I had to shell out another Rs 1800 for it. So I was virtually inching towards spending the cost a new washing machine without any guarantee of how long it would last.

I then checked with dealers and realised that IFB had the WORST service in the industry and their servce centres have started conning people. I completely agree with them.

I have been calling Perfect Cool every day and they never land up. Till they get the money they are prompt.

PLEASE NEVER BUY IFB MACHINES AGAIN.

Sadly I am an IFB user for more than 15 years and now have to switch.

P. Mishra

: Problem in Microwave 17PG1S, Sr. No. 3615, complaint no. 5618540 dated 26 Dec’ 2010
Dear officer,
I am holding this product from last more than 3 years and recently this is not working in any other mode except GRILL mode, I have made a request as above:
1. On 28 Dec’10, Technicians Mr. Ravinder came from local service center (DIALUP Home service) and he checked the oven, unfortunately that time there were no electricity in house, his observations are as under:
a. Megatone is faulty
b. Reason for Megatone failure is Power fluctuation
c. It require regulated supply to run the IFB Microwaves due to power fluctuation in whole Faridabad
On requesting to put these observations on paper, he refused and walk away from house.
2. Again, after making so many request to local center, to send some senior technician, they again send the same fellow on 29 Jan’11 and that time electricity was available and he checked the oven after bypassing Megatone (as per him) and again declare that Megatone is faulty and its costing around Rs. 2000. This time also he refused to put these observations on paper.
In view of the above I am very much disappointed with this IFB product and feel that investing around Rs. 2000 on repairing of a Product of around Rs. 3000 is not worthwhile, moreover I need to purchase a Stabilizer specifically for IFB oven, whereas my other appliances like LCD, Refrigerator, Air conditioners etc. (other than IFB Brand) are working very smoothly without and regulated supply.
My sincere request is to please look into the matter very seriously as I am also an Electrical Engineer and am not fully convinced with the justification given by your technician.
Please advise me for further course of action, as I am not able to avail the facility of Microwave for more than 2 months.
Regards’
N S Tomar
Flat No. 9, Citizen Apartment
Sector 46- Faridabad
Mob: [protected]

My name is Jayadev from hyderabad & my contact No is [protected], i have registered a complaint against the not working IFB 5 kg washing machine on the 12 of jan 2011 and have been following up since then, you may have a look at the history of the call that i made referring to my mobile number. No action taken yet and I get to new advices daily from the jokers who call themselves service engineers. hope it reaches the hearing ears.

I am Pankaj Rathod from Arakkonam, Tamilnadu, India. I paid for Annual Maintenance Contract of my IFB Microwave Oven on 06.09.2010 to IFB service Person. My oven got faulty before three months and since then i have been lodging a complain online, and calling their customer care. The service person named Siva comes and makes me fool by telling that i will come with the spares next week and then he comes after a month, when complained for four to five times. IFB sevice department want to just pass the time so that my AMC period expires. The product they sold to me got faulty just in 14 months and now since three months i have been complaining and also paid for the AMC but they are not turning up for the repair. Purchasing a IFB product was one of the biggest mistake i made and suffering since then.

I have bought an IFB machine from QRS Kollam,Kerala [Senator 6 KG]

At the time of installation itself it was having sound and when we have asked the technician about that and his reply was “It will be having sound at the beginning for some days because it is a new one”
My brother is having the same IFB machine and it not having sound. How come he can tell such things!!!

I have complained so many times to the concern shop and customer care

My customer ID: 2561764

Complaints register for 2 times

1. 5732017
2. 5840825

Yesterday Mr Rupesh came and told that they want to replace the motor for some screw issues.
How come a new machine have such issues.From the beginning itself its having issues…. Issues … issues.

Still now they have done anything to slove my issues. Today I have complained to Mr. Anil Kumar.
I doubt that QRS or IFB personals who have installed have cheated me by keeping a used machine or a complaint one.

It’s a clear case of cheating!!!
I want it replaced with a new one at the earliest. Hope u can understand my situation.
Pls don’t ever do this to a customer who trusts IFB.

PRAMOD
+91-[protected]

I have a IFB washing machine with me. The AMC for the machine is very much in place continuously without any break. I had a problem last month and registered a complaint with IFB customer care centre on 6th of Jan 2011. Service personnel came two days later and checked the system. Told that a part, flush filter, needs to be replaced and it is chargeable. I agreed to the same. I waited for about 15 days he never turned up neither replied my calls. I visited their local service centre, which happens to be at second street from my home. To my dismay, their response, was totally unacceptable and irresponsible. Their attitude was very rude, even when they came to my home. I waited for a week more, and then again checked with their centre on Feb 1 2011. They informed that it will get rectified shortly. Till date it is not resolved. They dont bother to give a responsible answer, neither attempt to resolve the issue. My complaint number with IFB customer care is 5687455 dated 6th Jan 2011. Water is continuously leaking and there are chances my family getting shocks. Not to say the amount water getting wasted in these days of water scarcity. Everyday is an ordeal for me and my family affecting my health due unnecessary stress.
I need help and compensation for this issue.

My IFB washing machine which is under AMC started malfunctioning a month back.As usual I called up the customer support and registered a complaint .Following and that the problem was unattended for nearly a week and called up the customer support again and registered a fresh complaint this tame they gave me the telephone number of the IFB service agent who is serving my area.

Then on I started calling the service agent (who most of the time do not pick up the call). Finally a week long repeated calling and follow up a technician came and did some repairing work. After finishing the work he told me that the Rubber belt needs to be replaced and descaling to be done. He charged me Rs. 750 for descaling (used 5 packets of descaling powder costing rs. 150 each) and rs. 650 for the Rubber belt. I really don't know if the rubber belt really costs rs. 650? Do they used 5 packets for descaling?
Ultimately ,what happened was that he put the washing machine on with the descaling agent (and told me that it has to run for a full washing cycle for 2 hours) and left. The machine did not even work for 30 minutes it stopped and the Rs.750 worth descaling agent flew out !

What should I do? Who should I trust? IFB company can easely wash their hands by pointing finger at an ill trained employee of a 3rd party service agent? And the 3rd party agent is finding ground to extract money from the customers with or without the knowledge of IFB! There is no accountability and responsibility at both ends with this type of customer support! But customer has no way out but suffer !!...


Binu

i have purchage a washing Machines from IFB Industries Limited, Ahmedabad , A-Block Akik Tower, Near Pakhwan Dining Hall bodakdev, SG Higway Ahmedabad-380105, on 28 Jan 2011 but their operator has not been come on my house till date and till time then after i have send two mil for complain to companey on 29 and 30 mail address is customerservice @ifbglobal.com but not give a sufficent replay to give me and then after i have call a No [protected] Mr Rohit G but he say me "AAP KO JO KARNA HAI KARLO" sir i am serving a Indian Army so sir you well i have no time for more calling to compini. sir my maching has been soted five days after puchage to machine my complain Number is 5837636 but no one come my house for installing a program so i have request to you please solved my probleam my mob number is [protected]

Dear Sir,

This is to inform you that we handed over the washing m/c and thumble drier for service purpose to the local service dealer m/s. sree varshini enterprises,tirupur.
After one year we received them and that also after the complaint to the customer care.

Again we handed over another washing m/c to them and the same problem continues for the past four months.so far no responce, whenever we called they told the head of person is out of station and after confirmation we will inform to you.

But, still we are waiting for the reply.WE WANT TO KNOW WHETHER THE IFB SROPPED THE PRODUCTION OF SPARES or supply of spares to the service dealer.

We have a 23SC1 IFB Microwave model that we purchased late 2004. It developed a problem, a couple of months agao, when while heating it was automatically tripping. We raised a complaint with IFB (ticket number[protected]. Around 5 technicians visited us, no one opened up the machine, but identified the problem as an SCB problem, last technician described it as a Fan motor problem, no service sheet was shared, the machine was also not fixed. The service center was forcing us for an exchange of only Rs. 500/- insiting that the machine is obsolete. On following up, Mr. Anoop Goyal ([protected]@ifbglobal.com) told us of an exchange offer, which we still have not received any intimation. All the while it is two months, and we still dont have a resolution.

water leakage under the machine

I got a IFB Micro oven at home.

I called for IFB service regarding some problem. The person came to home and he took a circuit board with him from our micro oven to repair. This happened on (18-Dec-2010). Today is (29-Jan-2011), Still no reply from them, no call to inform us that it is getting delayed. IFB VERY VERY BAD SERVICE.

IFB COMPLIANT TICKET NO: 5522908.

CUSTOMER ID: 1770592.
Inspite of repeated complaints the damaged bush onto which the drum is hanging has not been replaced by the company.The technicians who came say that it is out of stock(from november till date) and make temporary patch works promising they would replace the bush in a aday or two.With the result the drum falls off very often in the middle of washing and we had to complete the washing manually. Every time the machine machine stops working we have to make a new complaint (thanks to the customer care people who dont have any history on previous complaints ), this causes mental agony.this action constitutes breach of warranty.

I have IFB Washing Machine Model Exe + . Recently this started giving problem. The Fine dresses like soft sarees and shirts were getting damaged as the threads are pulled. This resulted in damage to the costly dresses .

I have given complaint on 23/11/2010 and the complaint No is 5462912. A service mechanic by name A.Thirukumaran came after two days. He said that the Drum is defective and needs replacement. He suggested to renew the AMC as the existing AMC was only upto 15/12/10. He collected the Cheque for Rs 1943/= for renewal of AMC from 16/12/10 to 15/12/11 and promised that the fault will be attended.

But We have waited Waited and no one turned up .

Again I called your Service and asked about the status. But to my dismay they informed that my earlier complaint was closed. I still wonder how the renewal of AMC will rectify the defect.

But Again they were kind enough to book the fresh complaint .The Complaint no is 5622598 dated 27/12/10.
No one visited my house to attend the machine since then. They orally informed over the phone that the Drum to be changed. Most of the time the telephone no 24865661 and the mobile no [protected] is not attended.

Please tell me what shall I do now?

Service personnel not responding
1. Complaint no - 5763840.
2. Subject- Intial installation of washing machine.
3. Bought my washing machine on 8 jan 2011. Even after 17 days no one has come to do the installation of my washing machine.
4. No of reminders send by me.- Between 125 to 150.
5.Unprofessional executive contacted for complaints.-
(a) Mr Rajender at [protected].
(b) Mr Joshi at [protected].
(c) Geetanjali at[protected].
(d) Sona at[protected].
6. Heights of their incompetency. All these people keep delaying you for 3 - 4 days and finally their last resort is to stop attending the complaint calls.

sir,
I purchased ifb washing machine on[protected] from Coimbatore appliances [ vide Bill No. SI/3563 ] Vellore 632 006 tamilnadu,it was installed after 10 days only, just 10 days only it was worked, after that I went and complaint it was under repair on[protected]. First week of January 2011 service engineer came and saw the machine, he told about the IC problem in the machine washing.
Till date [[protected]] no one turn-up. I contact Mr.Kamal [rep of ifb in the coimbatore appliances] he ask the service centre, enven though no response from the service center . Again contact Mr. Praveen [Pondicherry] he told me to wait upto friday. till date[protected] no response, we have grate opinion on your product, but because of your negligence I am not satisfied your product, make arrangement to replace product or else instruct the agency/franchise to re-pay my amount and confirm the same my mail address [protected]@yahoo.in

The quality of service of IFB washing machines is very pathetic. I live in annanagar in chennai and i have been trying to seek the help of the IFB service personnel for rectifying a simple problem for the past 2 months and the problem still persists..There is nothing done beyond attending the call and stating that some will attend to your problem. The staff visited my house twice and tried doing something, but in vain. The machine is only 4 years old...I do not know what to do and hence writing this on this board to bring it to the notice of IFB authorities..A rerally bad and disgusting experience...the service agency is absolutely irresponsible...i did my best getting in touch with who ever i can, but none have come to my rescue...i have stopped contacting the IFB customer care number and i am going to post a message every day on this board to prove how pathetic and incorrigible IFB's service is...i can be contacted on[protected] so that i can share my worst experiences with this great company!

I have purched one microwave oven as on deated 02/01/2011.Today (19/01/2011) Demo not given by IFB. What we can do.