[Resolved]  IFB Elena — DOOR PROBLEM

Address:

Salem, Tamil Nadu

23/01/2013
From:

K.Mohan
2/1 Ganapathy Nagar
Chandren Garden
Chinnathirupathy
SALEM 636 008.
Tamilnadu
Mobile :[protected]

To
M/s IFB Ltd
14, Taratolla Road
Kolkata - 700088
West Bengal – India

Sub: Non locking of IFB washing Machine Elena Door – reg.
Sir,
I purchased a washing machine IFB Elena vide bill no CA/SLMG/12030 on 5/8/2006 at Girias Electronics Salem.
Till date I did not come across any major problems in the machine. Of course there were few minor problems such as input water level reduced etc and were sorted out when needed. On 20/11/2012 there was a problem with the door and I immediately informed to the customer care and after two days i.e on 22/11/2012 the person from Salem service center visited my house and checked the problem and he said the door lock was broken and he changed it immediately the door’s outer and inner frame and he charged Rs.1117/= vide Bill no.2707 Dated: 22/11/2012 for Rs.780/= and invoice no.30905 dated 22/11/2012 for Rs. 337/=.

Within two months, again I came across the same problem – the lock was not properly working. Complaint was made regarding this on 22.1.2013. After attending the complaint it was told that the door lock has to be replaced again and it will cost around Rs.1200/=.
So far I have not come across such problem in the brand and it was quite comfortable for us. The machine is a single user machine and after the purchase of 6 years, first time the door lock has been replaced. But within two months, again the same problem is repeated means we doubt on the quality of door lock set replaced.
If it is available on such poor quality then do we have to spend Rs.1200 for every 2 or 3 months? It is not at all affordable and absurd also. Then there is no meaning in keeping such branded machine where quality of spares does not exist.
I request you to look into this matter and arrange to solve the problem at the earliest.

Thanking you

Yours faithfully,

K. Mohan
[protected]