IFB Industries Complaints & Reviews

my ifb washing mahine id under AMC. i lodged a complaint on 8th of april 2013 complaint no. 10646577 but nobody come to see it. on calling their local delhi 110070 office, they told me they have not received any complaint. i again lodged a complaint on 18th april complaint no. 10676639. on repeated follow ups my machine has not been repaired. now they are simply ot picking p the phone. tell me what to do.
seema isnghal
D2, 2532, vasant kunj
new delhi
[protected]

Hi,

I have an IFB washing machine front loader which is purchased from IFB six year back. Since Decemeber 2012, the machine has been tearing my clothes and has caused damaged to me in thousands. I have a complete warranty cover with them. Despite constant complaints to the company, they have not been able to fix the issue and their service provider GR power in South Delhi has provided the worst customer service with no solution to the issue. They have been arrogant and unhelpful with no solution to offer to the issue and I have had to spend another Rs. 30,000 to buy a new washing machine.

IFB should not only refund me the amount for this new purchase but also refund me money for the clothes that this IFB machine has damaged.

I had registered complaint for new IFB top loading washing machine to IFB customer care on Apr 13, 2013. They told take to steps within 48 hours and no one not serviced after complaint. Again i have tried Apr 15, 22, 23 days. But no one make to solve the problem. So please give any alternative solution or i will return for my product to ifb company.

Washing M/c model: Senorita Vx
Installation Date: 02.02.13
Broke down: 03.04.13

Informed on: 04.04.13, Ticket #: 10630886

I called your IFB care number close to 5 times. And made around 8 unsuccessful calls to franshisees, who neither picked nor responded. I had to call one frnachisee for 4 times, when finally hte guy admitted he is a security guard, cant do much. Your executives don't know anything apart from fwding the ticket to some franchisee on the basis of PIN code. And that franchisee never cares to inform anyone or customer that the area doesn't come under it's purview. I keep making calls to IFB care, they keep do the fwd job to same franchisee. After a good shout on my 4th call it has been escalated to a wrong franchisee again. Thanks god, i had the number of the guy who had installed it. On contacting him, he took 2 days to come and see my m/c. As per him the ticket never reached him, but he is attending it on Courtsey. Appreciated

First technician visit on: 12.04.13. He fixes it. After he left within 15 mins i realized it has stopped rotating again. Calling him helped, he says - "it needs a belt change"

Events of 13.04.13:

Morning your same technician calls me to raise a ticket so that he can get the spare belt and asks me to generate the ticket to BTF franchisee Whitefield. When i call the IFB care and asked again and again to put the ticket to BTF only, he showed his helplessness - "Sir, i cant do much. System chooses the franchisee. You dont worry, mechanic aayega na." Then he hung up.

Now the trauma begins.

Calling the same technician again and again to know what next, whom to call. That morning i got exposed to lot of dirty area politics -"thats not my area, you call this number", "Sir, you call this guy and blast then only your ticket would move from them to us"; God! you guys call yourself an international brand. After 7-8 calls to the same technician he agreed that finally the ticket reached his franchisee but there is no belt in stock. He would be updated by his manager by 16th on the status.

Promised, something will be updated not resolved by : 16.04.13

I immediately demanded a m/c replacement. If a major component of a brand new m/c conks off within 2 months and the waiting period could touch 15 days for repair. I couldn't risk it for future such breakdowns or neither anyone would want his family go through the trauma of chasing.

Again after making 2 calls, i finally got the number of the guy Mr Prasad who was supposed to be the area in-charge for me. He was such a joker. He didnt have any idea of whats wrong with the customer and starts off with "One second, one second.. blah blah!!" I demanded a m/c replacement and asked him to tell me who is the guy in authority to be spoken to. After several attempts of evading to hear whats the problem and why i am disgusted, he agreed he is the guy who can take a call for replacement but he won't. He wanted his same technician to have a look at it and confirm.

It was disgusting a proposal, as the engineer had already visited and he had agreed that i could demand a replacement if a new m/c goes down this way. This Prasad guy had no knowledge of hearing and consoling a customer. I was not up for more time wasting for engineer visits and useless phone talks, but certainly i was at the pick of my frustration to shout dumbass to this guy, and hung up.

Next he calls me after 15 mins to pick up a fight - "You cant talk to me like that with vulgar words." I simply asked get me the numbe rof the guy who listens and have the authority to change mym/c. He was in no mood to listen, rather i had to clarify its not a vulgar word, it means stupid. Had to explain why! after 12 days of waiting and 25 calls he couldn't understand why someone should call him stupid.

Not only that, he dared to threaten me afterwards- "where is your house boss? Indiranagar? I'm coming". And he hung up.

Assume that was the end of the trauma that you get exposed pathetic customer response and GOONs!

A customer would need a lot of guts to buy IFB product and face all the painful scenarios to survive the clientship.

I've asked your engineer to not to come with the belt. I cant risk going through the same issues again in future, and hence PLEASE REPLACE.

A little literacy for your area in-charge Mr Prasad on humility would be welcome.

I had purchased IFB washing Machine Model: DIGITAL 5.5, SR. NO. WT DIG5.5KG B 005572 on 03/06/2009.
From installation, this machine is series of troubles. Almost every major item has been replaced methodically, but in vain. The service personnel are not so friendly and they always see how to charge the customer, even though he is in warranty or AMC. The incharge personnel also not suggestive but quarrelsome and in no time they can make customer go mad.
Since, the problem is not solved even after a month, one can imagine the troubles and problems that may arise in a family.
Now I can understand why every other new company is improving it sales year by year and why the good old IFB is looking its ground slowly. May god save this IFB in India.

I have Lodged the complaint on 03/4/13 for Door lock problem to customer care and the complaint Number is 10421132. I was told it will be resolved in 48 hrs. But no body responded from the service side. Again I called on 05.04 and I was told they will come next day but there was no response.And It continued on 06th and 07th. But today I was told the complaint is cancelled. I did not get proper response from them about the cancellation and they are not aware why it is cancelled and who has cancelled, I want immediate response from IFB home appliances.

hi i buy IFB Last six months before but this month 2nd march my washing machine door not close properly but i made complaint they inform next 48 hrs we will come an repair the problem but they came after 7 days how i need to call them every day 2 time r u coming to see the repair of my washing machine please at least today can u come like that after they see the problem they inform next day i will come an fix the problem like that they inform but that next day when i d'nt know all most 21 days gone after i made complain . Who ever read this msg please come an make fast to repair my washing machine ..................
i attached the image that the repair man was repair an not fixed properly

Thanks For reading my message an i am waiting for

Complaints Not Attended. Washing Machine is under AMC
I own an IFB fully automatic washing machine, executive elite 5 Kg customer no.912736. I registered for Annual Maintenance Contract vide the Invoice No.663,[protected] dated[protected]. The contract is valid up to[protected]. I made a complaint on 19 feb 2013 stating that the Washing Machine is vibrating. The complaint number is[protected]. IFB service personnel who came and inspected the Machine said dampinger needs to be changed. After repeated calling on 23 March 2013 the personnel changed the dampinger but after fitting water stated to leak from all sides- then he said motherboard and valve needs to be changed and again I am calling and calling....

I regret to state that there was absolutely no response from the IFB side. I have made so many phone calls to your service centers in Chennai and every time they use to say that the Mechanic will come and rectify. As there was no action, I contacted the Toll Free Number at Bangalore and also the Customer Care at Chennai. They, on their part, assured that they will contact and inform the Mechanic and that the fault will be attended immediately.

I think the AMC period will just pass like this. There is no action despite so many repeated calls to the customer service centers at Chennai and Bangalore. Only wastage of money through so many phone calls. I am totally disappointed by their customer care. There is no responsible answer to my calls and they were so rude that even my calls were not attended to.

In spite of buying the machine and also paying for the AMC, I am not able to use it for the past so many days. In addition to that I am spending my time and money on my calls to the customer care centers.

If a Customer of IFB Washing Machine, particularly with an AMC is made to suffer like this for months together, What is the use of purchasing the IFB washing machine and what is the use of paying Rs.4812/- towards AMC? What is the use of having a Customer Care wing without any action or use?

Hi,

I am Dola Krishna. I hail from Tirupati. Two and half years back, we have bought IFB angular washing machine worth 32, 500 INR. Occasionally it used to get repaired. Service persons used to come and repair washing machine. They have sold many products which are not necessary. But there is not other forego.

Last month, our washing machine has failed to start when switch it on. It is over a month. Service persons used to come and go. Still they have not identified the root cause for repair. They have told that both the circuit boards would have damaged! But they are not sure about it. If IFB cannot service products which they own, why they sell them in small towns like Tirupati?

We are facing problem to wash clothes.

Washing machine commissioned on 3/3/2013 - vibrating from 1st use by me - complained after second use as advised by technician. complain number 15089326 -dated 22nd March 2013, customer care n0: 1701430 , customer service informs within 24 hrs. it shall be attended , confirmed by call on 23rd also, no service man came and attended . service center when asked at 6pm just says we are now closing will see the complain on Monday 25th March, I want my money back I made a mistake of buying the IFB machine in spite of having a bas experience with IFB once earlier.

Will some on higher up n IFB look into this , wish I has read all the reviews of the IFB service and problems with the IFB washing machines - almost all complains of bad service and vibrations in spin cycle.

Is any one responsible for the complains at IFB god knows how thus company is working am sure they will not be able to do this in Europe / USA.

I am a user of IFB Fornt loading Washing Machine. The product is good the Post Sells Service is very poor. I register a request with ID "10184632" for service and check up on 19th Jan. None come to attend it. After that I complain the same on on 1st March with complain number "10513736". The service time is 48 Hrs but again I received call on 5th March for this. As me and my wife both are working we cannot get this on weekday that too on Working hours. After that person committed for 16th but again none came to attend as per commited date and time.On 16th March approx at 3:45 pm when I talked to customer care representative in IFB Care; the executive assured me for getting it attended within 48 hours and that too after 6 pm. None attended then also. Now today when I talked to Customer care executive again then I got the feedback that there is no complain mentioned on 16th March and my complain is closed on their portal.

A person purchase a product of good company by paying higher cost in this competative market is just to get better post services. What to talk of better service I have been dumped by the service of IFB care. Please do the needful for the closer of such type of issues so that the customer didn't face such Issue which I am still facing...

Invoice no. [protected]
Complaint no. 10544233

My complaint has been attended but the problem still persists. The F5 error of this machine is still appearing. I am very disappointed with this company. I urge IFB to kindly replace this machine as the last resort asap.

Ankit Gupta
[protected]

Dear Sir,
I purchased EVA SX washing machine via online on 9th march 2013 and it got delivered to my home on 12th march 2013. On 16th March 2013 for the first time I try to wash cloths using the new machine.
After 15 min of washing, the machine falls on the floor from front side and got damaged (Water inlet, Power plug and front body damaged). Immediately I call the customer care number and logged my complaint no 10378291.
After two days IFB service people came to my home and check the machine but they are not in ready to change this defect piece.
On the same day I call the local dealer, but they behaved in a rude way. Since I purchased via online no one is ready to take up my problem. They keep on diverting me here and there (local dealer/customer care). Still I have not used my new machine to wash fully.
Please do the needful.
Complaint No: 10378291
Regards
Vivekkumar K

Purchased the machine from Croma on 9th March which got delivered on 11th March. Having a terrible time getting it installed. The installation person refuses to come after 6pm; does not instal on Sundays; expects us to take an off from work just to have the machine installed.

Finally on a Saturday, the person comes and instructs that the tap would need to be changed and some fittings would be required post which only the installation would be done. They neither carried the fittings, nor informed me to organise for a plumber when they'd called. I was expected to leave my 3 year old baby and go hunt for a plumber if I wanted to get the installation done! OR else manage to get this done again by taking leave and wait for the esteemed installation person to come and give a demo!!!

1. if specific parts are required for installation, these should come as standard fittings with the machine - AQUAGUARD does this brilliantly
2. The installation guys should be equipped to install these else what is the installation about!!!
3. If the customer is expected to do this, he/she should at least be informed - or maybe it's too much to expect from the company
4. And last, you really need to do your due diligence while appointing anyone as your franchisee - they are really giving you and your product a bad name in the market. DO SOMETHING!

I read on your site -
"When you buy any IFB home appliance you can relax, confident in the fact that you've purchased a high specification product from one of India's most respected manufacturers" - just want to tell you guys the "high specification product" would only be good if it is ever put to use and please do something so that I start believing that you indeed are "India's most respected manufacturers"

I have been calling IFB service center for more than a month but no response even after a AMC- they do not change the spare parts- and i get annoyed on seeing the mistake of buying a wrong machine and then for entering into the AMC. For my mistake i am suffering. Very very poor response from the service center. We buy washing machine for comfort and now it has become a headache.- everyday calling the service center and that too after paying an additional amount of Rs.5000/- for AMC. A good lesson for me and in future think hundred times before you trust any sales person.

Consumer ID no 869597. My complaint no 10544701 dated 11/3/13. The man who came to attend the complaint said that a motor in Supremo washing machine(IFB) needs to be replaced and it costs 4200/- After replacing the part he charged me Rs4823/-Bill no 3928 dated13/03/13. Will the company confirm the actual cost...? Rajiv Khaneja. The work was done by authorised person sent by IFB washing machine company.

On 6th Jan 2013, we registered a complaint with the customer care centre of IFB of malfunctioning of the washing machine. We didn’t receive any response from the IFB Delhi center. Though we enquired daily (since 6 Jan) from the customer care about the fate of our complaint, every time they replied they are forwarding the complaint to the senior executive without any results. They also didn’t give the telephone no. of the senior executives. At last, when we contacted the Delhi office on 12th of Jan, they replied that they have not received the aforesaid complaint till date. We gave them the registered complaint No. 10353448 and expressed our urgency; even then they sent the mechanic on 15th of Jan after promising that they will rectify it on Saturday itself. Anyhow he informed us that the software plate is not working and we asked him to change the same. On 16th he replaced the software plate. Again when we started the machine, it stopped midway and didn’t complete the cycle and we contacted the Delhi centre again and informed them the machine is still not working. And for two to three days, they keep on pretending that they don’t have the requisite part and helpless. After lot of pleading and making nos. of calls, we managed to get the part replaced (pump) on 20th Jan.
Whereas we understand that the fault was with the pump of the machine not with the software. So he wrongly changed the software that too was used one, charging us Rs. 4400/- approx. And it took 14 days to address the complaint after lot of pleading.
So we request the amount wrongly charged to us should be refunded and we should also be compensated for the agony and hardship we have suffered for all these 14 days.
We also sent bill receipt to customer care email address but they didnt reply even after a long days of the complaint submission..

We purchase a front load machine on nov 2012 from kurukshetra nd they have given us stand of top load machine which creates a lot of prblm plz change the stand as soon as posible

My washing machine is not working since 25.02.2013. I am getting very encouraging calls from ifb office at goa, ifb dealing personal in haryana, but my washing machine is not in working condition. No local service provider is repairing my fully automatic machine. Ten days back (Only once) local service provider visited & informed me that some part will be replaced, but that part is not available with him& he is also not in position to inform when that part will be available

I bought ifb senorita sx washing machine on[protected] from vasanth & co in t-nagar. Installation done by true care service center, velachery. [installation and guidance was excellent]. While installation i purchased "cutout, tab, aqua water clean, small cloths bag and 3 [cleaning powder packet. It cast almost 5.5k. So totally 27+5.5 = 32k. But on[protected] machine was died. I called customer care and register a complaint. [complaint number : 10294441]. This time customer service person came from five star service center from karappakkam, chennai. Service engineer is feel like a god and making such a worst behavior. I immediately called customer care and i clearly explain the service engineers behavior and they told we will escalate the issue. Then i got chennai service head mobile number. His name is mr. Ravi ganesh. Initially he i speaking within a day they will fix the problem but till now no response from ifb customer care.

13 days left. Still i am waiting for service. I only spending money for ifb washing machine and calling all the customer service people. Just now i called to mr. Manoj i think he is manager for ifb customer service. I got number form customer care. I called to mr. Manoj but mobile picked my ravi ganeh. I am amazing all the people in one place but they are playing the game. I recorded all the conversation between customer care and all the persons.

Now what can i do? A very big question mark in my mind...

My humble request for all my friends don't buy ifb. Becuase if buy you will go to dipression stage.