IFB Industries Complaints & Reviews

Dear Sir

I am IFB washing machine customer purchased IFB Elite Dx 5.5 Kg on 03.11.2010 in BEA,Coimbatore. As the washing machine had a problem and its not in running state which was seen by the service engineers on 21.05.2013 and they told that the motor coil has to be replaced and promised to replace within a couple of days. But regularly I am calling for the past 1 week and the response from the service center is pathetic and they are told earlier that its out of stock and after a long struggle they came and fitted a new motor, but it was not in running state a week before and still they have not responded properly .If this is the case it should be replaced immediately or proper response to be given to customers . Mr. Shanmugam (Mob. No. [protected]),Manager, Service division is neither not responding to the call or to the SMS which was sent nearly 10-15 times. Followed by that I have taken this issue to the Coimbatore Divisional manger Mr.Nandha,Manager,IFB Point - [protected]. I feel that both of them are not responsible to their job or to the customer. If this is the case how I will recommend IFB Product to my known persons ? I am struggling to get serviced . Kindly take necessary action on the same .I thought of filing a case in consumer court. Kindly do the needful. Thanks.

Note : Complete Follow-ups with IFB customer care and service authorities is as follows ( Shortly ) :

Washing Machine Purchase Date - IFB Elite Dx 5.5 Kg on 03.11.2010 @ BEA,CBE

SR. No.:WT ELT DXB - 017533.

Complaint given about replacement of Coil - 22.05.13

Complaint No. 10550559. Cust ID Number. 2548423 Complaint on 31.05.13 @ 5.10pm

IFB Customer Care - Goa ( [protected]) - Received call on 01.06.13, 1.15pm and promised to send the service eng. within 24 hours.

Received a call from IFB - Delhi on 03.06.13,[protected],5.07pm - Provided a number [protected]

Called to the Manager (Shanmugam - SM Agencies) on 03.06.13, Mob. No. [protected] @ 4.58 - Mr X attended the call and promised to inform to shanmugam

Called to Customer Care (Mr Rajasekar - Andhra Pradesh) 5.13pm ([protected]) Permanent Customer No. - 2548423 ,Complaint No.[protected]

IFB Service[protected]Ms Rani.) - Mr Raja ([protected]) Customer Care.

Came for service Mr Vasim,SE ( [protected]) on 10.06.13 @ 2.30pm. After service machine was not in running state and called t Mgr. Shanmugam and his mobile was switched off between ( 3.30pm - 5.30pm) continuously tried to his mobile and connect to him by 5.07pm. He promised to get bac to me and not called and called him on 11.06.13 @ 2.31pm and he promised to call me today @ 5.30pm.

Call to Customer Care (IFB Point : [protected] ) on 11.06.13 @ 2.43pm.and they informed to call Mr Nandha,Manager,IFB Point - [protected].

Complaint no. 10896964 logged on 5th June - It is 7 days since I raised a complaint regarding the mal-function of my washing machine (Digital 6 kgs - front load) till date no action has been taken on this. The customer service of IFB is so pathetic that even speaking to the customer care manager (Mr. Vignesh) has no effect, In the last 3 calls that I have made to him he has just been making false promises of immediate action but no technician has turned up.

Hi,

It will be of great help if you can provide me some information or the procedure to go through the below issue.

I have invested in fixed deposit with the financial organization IFB Leasing and Finance Ltd. for Rs 10000/- vide Receipt no. LC/C/95/10402 on 05/07/1995 for three years
which matured on 04/07/1998 with the amount Rs 15180/- but I have not received the amount.

Could you please help me in this matter. Your help is highly appreciated.

I have purchased a IFB refrigerator (RFFT 446EDWDLS - 446 litres) on 31st May 2013 from Noida. Despite being several reminder, call to customer care and there service station, nobody has come to my place for installation/demo. There online "http://www.ifbappliances.com/get-in-touch.html" customer complaint is not working though.

This is worst customer handling I have ever feel.

I had purchased IFB washing Machine Model: DIGITAL 5. 5, SR. NO. WT DIG5. 5KG B 1880 on 28/07/2009. From installation, this machine is series of troubles. Almost every major item has been replaced methodically, but in vain. The service personnel are not so friendly and they always see how to charge the customer, even though he is in warranty or AMC Distributor Hadwika in Hi-Tech City, Hyderabad

Sir, I wish to know the spare parts availability of IFB washing machine model No T2900 (Front loading). Customer care centre refused to provide AMC for this model. Previously I had put AMC for 3 years which expired on 31 March 2013. Pl do the favour at your earliest convenience. My email id is varadan.[protected]@gmail.com.

We had purchased IFB washing machine model Elena DX 5.5 kg on 20/01/2009. The warranty period for the same was till 19/01/2013. Our experience for this product has been extremely painful. Below are the series of times this machine had to be repaired.
During the warranty period itself the machine broke down abd was repaired twice or thrice. Since it was i the guarantee period we were not charged.
Later on 2nd Jan 2013 again the machine stopped working and we made a complaint (machine was in warranty period). After repeated calls for several days the technician came and changed the rubber, sleeve and V-belt and charged us Rs. 1900/-. Also he didn't return the faulty parts. This has created an impression that may be those parts are repaired and used again.
Again on 15th March 2013, the washing machine got spoilt. The engineer after examining the machine gave an estimate of Rs. 7,150/-. Since the Tub, V belt, shock absorber, MSO card had to be replaced. Thinking that since almost everything in the machine has been changed we paid the amount expecting it to work fine. However again we were wrong.
On 1st week of May again, the machine started giving problems. I gave in a complain but was said by Mr.Manjunath that the technician was going to his native place and he will be coming only after two weeks. No other technician was sent so our complaint remained unattended. Till last week no one came to have a look. Then after repeated calls on Tuesday 21st May 2013, the technician came and said that the V-belt needs to be replaced again.
We are really angry, upset that a reputed company like IFB is giving such product and service.
Before IFB machine, we had Whirlpool washing machine and it worked without any complaints for 10 years. We regret going in for IFB brand and will never recommend to anyone henceforth.

The ifb microwave was purchased fron nutan electronics dilshad garden on 22 january 2013. The container supplied with ifb microwave are broken. Repeated phone calls to nutan electronics and personal visit to the store are falling on deaf ears. No response from them. Only false promises.

Purchased ifb water purifier, model xiro, in thee monthe of february 2012.
It was confirmed theat theey shall be giving 4 services during thee first year as free and latter on as on call withe minimal charges.

I received only 3 services. Thee fourthe was due in jan 2013 which never was given. For thee paid service, a request was filed on 11the of march and nobody has attended to it after weekly reminders. Every time thee call centre employee says" we are sorry, we are not sure why thee complain is not taken up, we have passed your complaints to our managers and it shall be taken care in a weeks time"...

But notheing has been taken care till date.
It shows how poor the after sale service is of thee company.

But i am still stuckup withe theeir product and have to live withe it (Its quite costly...)

Regards

I raised a request for re-installation of my IFB Senator 6KG on 26th April. Complaint number: 10706410.

No one turned-up to fix the problem. I called to escalation department:[protected]. This department is not responding to my phone call. They are disconnecting the phone.

I have taken IFB Washing Machine in[protected] for Rs.20,200/- After one month machine under the repair of an automatic hot water section that to boiling water selection with this problem my cloths were damaged. I complaint to replace the machine, But they said its small problem.

After nine months again under repair this time timer repair the machine program is not moving. So, requested them to please replace the machine.
But Mr. Naga Sai an executive his way of speaking is not good with the customer & his reply is the last time itself you could have replaced the machine.

Because of IFB machine I suffered a lot, like damage of cloths, waste of electric charges.
But now I am pretending why I have not taken Sumsuag.

I am requesting IFB Co, to replace the machine


Make as many people as possible aware of IFB's bad service and ensure that no one buys their product.

I bought a IFB Senorita fully automatic washing machine( Invoice Number[protected] on 14/08/12 from QRS MG Road branch at Trivandrum . It is not one year since and the machine has broken down and there has been no response from the QRS despite repeated telephone calls ( to[protected] ,[protected] from my side. Now it has been 4 days since I complained, and I am told that they have forwarded my complaint to the service center and that the technician will contact me any time. I feel cheated and I want legal recourse.

my ifb washing mahine id under AMC. i lodged a complaint on 8th of april 2013 complaint no. 10646577 but nobody come to see it. on calling their local delhi 110070 office, they told me they have not received any complaint. i again lodged a complaint on 18th april complaint no. 10676639. on repeated follow ups my machine has not been repaired. now they are simply ot picking p the phone. tell me what to do.
seema isnghal
D2, 2532, vasant kunj
new delhi
[protected]

Hi,

I have an IFB washing machine front loader which is purchased from IFB six year back. Since Decemeber 2012, the machine has been tearing my clothes and has caused damaged to me in thousands. I have a complete warranty cover with them. Despite constant complaints to the company, they have not been able to fix the issue and their service provider GR power in South Delhi has provided the worst customer service with no solution to the issue. They have been arrogant and unhelpful with no solution to offer to the issue and I have had to spend another Rs. 30,000 to buy a new washing machine.

IFB should not only refund me the amount for this new purchase but also refund me money for the clothes that this IFB machine has damaged.

I had registered complaint for new IFB top loading washing machine to IFB customer care on Apr 13, 2013. They told take to steps within 48 hours and no one not serviced after complaint. Again i have tried Apr 15, 22, 23 days. But no one make to solve the problem. So please give any alternative solution or i will return for my product to ifb company.

Washing M/c model: Senorita Vx
Installation Date: 02.02.13
Broke down: 03.04.13

Informed on: 04.04.13, Ticket #: 10630886

I called your IFB care number close to 5 times. And made around 8 unsuccessful calls to franshisees, who neither picked nor responded. I had to call one frnachisee for 4 times, when finally hte guy admitted he is a security guard, cant do much. Your executives don't know anything apart from fwding the ticket to some franchisee on the basis of PIN code. And that franchisee never cares to inform anyone or customer that the area doesn't come under it's purview. I keep making calls to IFB care, they keep do the fwd job to same franchisee. After a good shout on my 4th call it has been escalated to a wrong franchisee again. Thanks god, i had the number of the guy who had installed it. On contacting him, he took 2 days to come and see my m/c. As per him the ticket never reached him, but he is attending it on Courtsey. Appreciated

First technician visit on: 12.04.13. He fixes it. After he left within 15 mins i realized it has stopped rotating again. Calling him helped, he says - "it needs a belt change"

Events of 13.04.13:

Morning your same technician calls me to raise a ticket so that he can get the spare belt and asks me to generate the ticket to BTF franchisee Whitefield. When i call the IFB care and asked again and again to put the ticket to BTF only, he showed his helplessness - "Sir, i cant do much. System chooses the franchisee. You dont worry, mechanic aayega na." Then he hung up.

Now the trauma begins.

Calling the same technician again and again to know what next, whom to call. That morning i got exposed to lot of dirty area politics -"thats not my area, you call this number", "Sir, you call this guy and blast then only your ticket would move from them to us"; God! you guys call yourself an international brand. After 7-8 calls to the same technician he agreed that finally the ticket reached his franchisee but there is no belt in stock. He would be updated by his manager by 16th on the status.

Promised, something will be updated not resolved by : 16.04.13

I immediately demanded a m/c replacement. If a major component of a brand new m/c conks off within 2 months and the waiting period could touch 15 days for repair. I couldn't risk it for future such breakdowns or neither anyone would want his family go through the trauma of chasing.

Again after making 2 calls, i finally got the number of the guy Mr Prasad who was supposed to be the area in-charge for me. He was such a joker. He didnt have any idea of whats wrong with the customer and starts off with "One second, one second.. blah blah!!" I demanded a m/c replacement and asked him to tell me who is the guy in authority to be spoken to. After several attempts of evading to hear whats the problem and why i am disgusted, he agreed he is the guy who can take a call for replacement but he won't. He wanted his same technician to have a look at it and confirm.

It was disgusting a proposal, as the engineer had already visited and he had agreed that i could demand a replacement if a new m/c goes down this way. This Prasad guy had no knowledge of hearing and consoling a customer. I was not up for more time wasting for engineer visits and useless phone talks, but certainly i was at the pick of my frustration to shout dumbass to this guy, and hung up.

Next he calls me after 15 mins to pick up a fight - "You cant talk to me like that with vulgar words." I simply asked get me the numbe rof the guy who listens and have the authority to change mym/c. He was in no mood to listen, rather i had to clarify its not a vulgar word, it means stupid. Had to explain why! after 12 days of waiting and 25 calls he couldn't understand why someone should call him stupid.

Not only that, he dared to threaten me afterwards- "where is your house boss? Indiranagar? I'm coming". And he hung up.

Assume that was the end of the trauma that you get exposed pathetic customer response and GOONs!

A customer would need a lot of guts to buy IFB product and face all the painful scenarios to survive the clientship.

I've asked your engineer to not to come with the belt. I cant risk going through the same issues again in future, and hence PLEASE REPLACE.

A little literacy for your area in-charge Mr Prasad on humility would be welcome.

I had purchased IFB washing Machine Model: DIGITAL 5.5, SR. NO. WT DIG5.5KG B 005572 on 03/06/2009.
From installation, this machine is series of troubles. Almost every major item has been replaced methodically, but in vain. The service personnel are not so friendly and they always see how to charge the customer, even though he is in warranty or AMC. The incharge personnel also not suggestive but quarrelsome and in no time they can make customer go mad.
Since, the problem is not solved even after a month, one can imagine the troubles and problems that may arise in a family.
Now I can understand why every other new company is improving it sales year by year and why the good old IFB is looking its ground slowly. May god save this IFB in India.

I have Lodged the complaint on 03/4/13 for Door lock problem to customer care and the complaint Number is 10421132. I was told it will be resolved in 48 hrs. But no body responded from the service side. Again I called on 05.04 and I was told they will come next day but there was no response.And It continued on 06th and 07th. But today I was told the complaint is cancelled. I did not get proper response from them about the cancellation and they are not aware why it is cancelled and who has cancelled, I want immediate response from IFB home appliances.

hi i buy IFB Last six months before but this month 2nd march my washing machine door not close properly but i made complaint they inform next 48 hrs we will come an repair the problem but they came after 7 days how i need to call them every day 2 time r u coming to see the repair of my washing machine please at least today can u come like that after they see the problem they inform next day i will come an fix the problem like that they inform but that next day when i d'nt know all most 21 days gone after i made complain . Who ever read this msg please come an make fast to repair my washing machine ..................
i attached the image that the repair man was repair an not fixed properly

Thanks For reading my message an i am waiting for

Complaints Not Attended. Washing Machine is under AMC
I own an IFB fully automatic washing machine, executive elite 5 Kg customer no.912736. I registered for Annual Maintenance Contract vide the Invoice No.663,[protected] dated[protected]. The contract is valid up to[protected]. I made a complaint on 19 feb 2013 stating that the Washing Machine is vibrating. The complaint number is[protected]. IFB service personnel who came and inspected the Machine said dampinger needs to be changed. After repeated calling on 23 March 2013 the personnel changed the dampinger but after fitting water stated to leak from all sides- then he said motherboard and valve needs to be changed and again I am calling and calling....

I regret to state that there was absolutely no response from the IFB side. I have made so many phone calls to your service centers in Chennai and every time they use to say that the Mechanic will come and rectify. As there was no action, I contacted the Toll Free Number at Bangalore and also the Customer Care at Chennai. They, on their part, assured that they will contact and inform the Mechanic and that the fault will be attended immediately.

I think the AMC period will just pass like this. There is no action despite so many repeated calls to the customer service centers at Chennai and Bangalore. Only wastage of money through so many phone calls. I am totally disappointed by their customer care. There is no responsible answer to my calls and they were so rude that even my calls were not attended to.

In spite of buying the machine and also paying for the AMC, I am not able to use it for the past so many days. In addition to that I am spending my time and money on my calls to the customer care centers.

If a Customer of IFB Washing Machine, particularly with an AMC is made to suffer like this for months together, What is the use of purchasing the IFB washing machine and what is the use of paying Rs.4812/- towards AMC? What is the use of having a Customer Care wing without any action or use?