[Resolved] IFB Elena Washing Machine — No service during AMC

vikasagarwal

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala

I had taken an AMC for Elena automatic washing machine of IFB on Dec 1st 2011. Unfortunately the machine started making lot of sound within 2 weeks and i asked the service representative to visit us. only after 2 weeks does the service guy come and tells me that some particular part has to be changed and is currently not available with them. Since then i have called the helpline no., the service centre's no., the area manager service's no. innumerable times but all in vain. the machine is dead now for more than 40 days and still no one has come to repair it.
The service centre is FREEZE INDIA ENGINEERS, SA ROAD, COCHIN-20. My receipt no. is 941 dt 01.12.11

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Beenu Joshi

from Nichlaul, Uttar Pradesh

IFB/washing machine — No service during AMC

I have got AMC for washing machine done for 2 years. No body comes unless I call them. The machine makes noise while running and experts in Agra are not able to rectify it. How many visits of service person is mandatory during AMC? There is burning smell when final rinsing for 10 min takes place. I have complaint this but no body attends.

Sanjay Vasantrao Denge

IFB / Elena — Machine is Dead

Dear sir,

Our washing machine is dead. kindly attend the call.

Thanks & regards,
Sanjay Denge
[protected] / [protected]

ADD -- E-604, Goodwill Housing Society,
Plot No. 15 /16, sector-8,
Kharghar (Navi Mumbai) -410210

RADHAKRISHNAN A

from Chennai, Tamil Nadu

IFB — DRUM LEAKING AND NO BODY ATTENDS

I PURCHASED A IFB (SERENA 5.5 KG) WASHING MACHINE ON 2ND OCTOBER 2009. ON DELIVERY IT WAS FOUND THAT THE DRUM IS TOTALLY BROKEN IN TRANSIT. I STRUGGLED A LOT TO GET IT REPLACED. ON DELIVERY OF NEW MACHINE, AFTER ONE MONTH, IT FOUND THAT THE DRUM IS LEAKING.]
I MADE A COMPLAINT ON 16/12/2009. BUT NOBODY TURNED UP TILL DATE (23/12/2009)

MY CUSTOMER NO. 2029917
COMPLAINT NO. 3877002.

WHEN I CALLED CUSTOMER CARE THEY GAVE DIFFERENT NUNBERS TO CONTACT
1. MR. PONNARASU - [protected]
2. DHANASEKAR - [protected]
3. ARUN - [protected].

KINDLY ATTEND IMMEDIATELY.

k.s.senthil kumar

from Coimbatore, Tamil Nadu

Reg; - very poor servicing

Dear Sir,
This is Senthil Kumar from Coimbatore have an IFB-EXECUTIVE model washing machine serial no of 005779 .it was more than 12 years and performed best. Last year few problems occurred.
I took an A.M.C on 21/3/2009 and they changed the outlet motor which was not performed well. Now the drum was leaking (still AMC covers).Would like to bring notice regarding the very very worst (can’t tell how much) service which your dealers or you providing to customers.

I informed the customer care center 3 times regarding the problem
Registered complaint no 4046371 (more than 2 weeks ago)
Person came on 3/2/10
Person attend –Mr. Bharathi[protected]
Office no[protected]
I called them every day they said we check the status of the tub and we will call you shortly – (is it a slogan) today 6/2/10. I don’t even know the meaning of shortly which your network have.

I am sending you this to develop your service network effectively that’s all.

And please do the services as soon as possible other vice let us know instead of servicing this. I get a new machine which I bought early.

I only buy & recommend IFB it performs very very well. Only thing is servicing?

You can call me at[protected].

Thank you

Have a nice day,
K.s.senthil Kumar.