IFB Industries Complaints & Reviews

An ifb washing machine was procured from bill no. 5394 of Sawhney electronics, lucknow cantt on 21 oct 11.[protected]/( [protected]) . The rep of the company dikshit ([protected]) arrived and in his presence when it was opened there were scratch marks noticed and the piece as such has a dull look. the piece is a display model given to me as a new piece at full rate. i spent half a day contacting the dealer, the sales manager of the company Mr Vipin([protected]) , Ms karishma([protected]) service manager of the company.Despite acknowledging the problem as genuine each of them only directed me to get in touch with the other saying it was not their task to get it replaced. as on dt i.e. 01/11/11 despite intimating to various heads; the washing machine lies unused and the amount of clothes which got collected in anticipation of people arriving with a new piece has upset the peace at home. Though having paid for a new product and the product lying in my house i am forced to wash my backlog of clothes daily taking a heavy toll on my back. The callous attitude with which the coy persons are dealing with the subject is a matter of serious concern.

i have got ifb executive plus model washing machine,
its under AMC for one year, timer was not working, and also
incomming water comes out over the opening door,
i told to service person in vellore. they are told me to register online booking /
toll free no to customer care , then only we come and attend the service,
i tried for the past one month to [protected] - 3 in tamil,or - 1 in english,
not even one time i catch the line, always engage tone only comes , what can i do
how to register my complaint ?
how to solve the problem ?
pl. help me
by
baskaran
cell no : [protected]
mail id : [protected]@gmail.com

Hi,

I, Mitul Rambhia, had purchased IFB washing machine (model - Admiral 7012W) on 24th July, 2011 - custom ID 2917850. I was so excited to buy best in class product, even though it was out of my budget. But that excitement was not for long. When the technician came to get the machine started, he was not able to do so. He had to make 2 more visits along with senior technicians to ensure that the machine gets started. It totally took more than a week to get it started. The inside rods were completely bent. I had informed the technician that there is a production defect in this machine, but he refused to it. When I asked him about the trolley for the machine, he informed that it is not in stock and will take around a month's time, hence I had to buy it from outside vendor whose number was provided by the delivery boys.

After that it was working fine for a month or so, and then another problem started. The option of 'Quick 17' was not working as expected. Again the same technician came, and he informed us that the powder that I am using is not good, and hence the problem. Whereas, I was using Ariel Oxyblue which is considered as one of the best in class. Not sure whether that can have an impact on the machine functioning.

My bad luck with the machine continued, and it again broke down after another month or so. When I just started it on the day of Diwali (26th Oct - Wednesday), there was some wire burning smell out of it and in couple of minutes, fumes came out of the machine. I was embarraced in front of my parents that such an expensive machine is not working fine even for a month. I raised a request for the technician to come and get this fixed. When the technician came, he checked it and informed me that the water pipe is broken and it needs to be replaced. I was surprised to hear that in 3 months, it has been broken. The explanation given by the technician that Admiral is not supposed to vibrate. Since your trolley is not good, it is vibrating and hence the problem. Actually, when I used it without trolley also, it was still vibrating. This proves that there is a production defect in the machine, else it would not have given me so many problems. My Diwali was completely spoiled. Thanks to IFB ! Since the pipe was broken, the technician told me that he will come with a new pipe on Friday 28th Oct and will replace it.

I was frustrated with all this and hence raised a request for replacement of the machine. The customer care executive told me that someone will call me on Friday 28th Oct, but I did not get any call from anyone. On top of that, the technician called me up on Friday and told me that they don't have the pipe in stoke (again !) and hence he won't be able to get it fixed today. Earliest he can come is next Wednesday 2nd Nov. This was absolutely pathetic ! When I asked him that I want to talk to his manager, he gave me mobile number of Anil Diwakaran. I called him up and told him the issue. He told me that he'll talk to the technician and will call me back in 10-15 minutes. Since he did not call back after 45 mintues, I called him up again. And Anil started lieing that he promised me to call after 30 minutes, and not 10 minutes. Also, when I told him that there was an issue while getting the machine started, and the technicians had to make 3 visits, he again told me that I am a liar and it was fixed in 2 visits only. When I told him to pull out the visit records, he told me that he is not here to do all that and is not interested in all those things. I found him very rude and absolutely hopeless guy. Not sure how come IFB employed him at the position that he is holding. He don't know how to talk to customers and counter argues that the customer is a liar. That was the time I realized that IFB is one of the worst company to deal with.

Since I was not interested in talking to him, I asked him to give his manager's number. He game me mobile number of Saumen who is the area manager. Since he waS on leave, I asked him to give me some other person's contact number whom I can talk to. He promised me to give me a call in 30 mintes. But he also did not call me back. When I tried to call him back after an hour, his mobile was switeched off. After another hour when I tried him, his mobile was ringing but he did not pick up my call.

I had also tried to talk to various other people on Friday 28th Oct, but none of them were available. The long list includes Meenakshi and manisha[protected] /[protected], Chaya[protected], Ziana[protected], Branch office[protected] / 62) and also customer care service.

One of the worst Diwali that I ever had was this one and it was all because of Diwali. Hence, I have now decided that I don't want this machine. Would like to request you please get this replaced. If you are not able to do that, then please give me refund of my money and take back your product. I can buy some good brand product who cares for customers. Still, if you are not able to do anything, then I would not be left with any choice but to send the machine back to IFB and also raise it to appropriate authority.

Regards,
Mitul Rambhia
[protected]

Sir, I have purchased a n IFB Washing Machine from southern Agencies, CPI Complex, RR Pet, Eluru on 24.10.2011. As the Manager told me that the service personnels will come and give demo withing 24 hrs of purchase. But no personnel has turned out for checking the installation and for giving Demo. The id No is 3066509 and Demo No: 7473124. Pl. send the personnels immediately as it was not yet opened. Pl contact me in phone - Pasumarthy Rama Sarma, Bendapudi vari St, RR Pet, Eluru, W.G, A.P

hello sir,
we had an ifb washing machine manual type.it has a problem of leakage of water in the outer drum.will u rectify the fault.i am srinivasan, my mobile number is [protected].please contact me.

Dear Sirs
We have purchased a IFB washing machine at Tirupur MGB, Multi Branded Electronic Showroom (IFB Digital 5Kg).

Problems: The water inlet problem.

We have been calling up the respective company but till date no action has been taken. We have been launched complaint for the past 4 months, IFB Customer Care has forwarded complaint to M/s.Vinayaka Traders, Salem. M/s.Vinayaka Trades, has sent technicians 3 to 4 times, but none of them found what is the exact problem. Today, they have sent one person, he is demo person, he opened the machine and mishandled it, finally the machine's board is not working, either exchange the piece or we request the company to return the money paid by us to the company.

email Id: [protected]@gmail.com

Rajesh B. Patel
B/501, Kushalvatika residency,
B/h. Rajasthan Hospital, Shahibaug,
Ahmedabad. 380004
Dt.20/10/2011
To,
IFB Indusries Limited.
Sub : No service in spite of repeatedly complaint to repair washing machine.

Respected Sir,
I have purchased IFB washing machine(Senator model/6kg./chasis no.11899) on Dt.11/09/2006 from Rajdeep Electronics, stadium road, Ahmedabad. I am fen of IFB brand in this segment. Now I am thinking to purchase electrical oven of our company before diwali. But due to poor service and irresponsible answers of IFB service department , now plan get cancelled. However this giant company will not have any impact of this, but remember “every drop of water have part to form a sea”.
I have complained on customer care tel. no.[protected] on or before Dt.08/10/2011 to repair my totally stoped washing machine. They have given me the customer ID no. 3030132 & complain no. 7344797. After five days when I repeatedly remindered on customer care tel. no.[protected], they told me to contact on tel. no. 32915253 of Yashraj Enterprise, which was out of service. After trying more two days to contect on this number I was asked to contect with Mr. Ajay Chauhan on his mobile No. [protected]-. When I contected Mr. Ajay Chauhan he asked me whether you have a service contract with us? I replyed NO. Then he told me your complain will be solved after 15 days because we have no parts for your machine repairing but if you have the service contract with us then we may repair your machine immediately. This reply was surprising & shocking. Company like IFB have no parts to repair washing machine which it had sold to customer having no service contract with company & more surprising matter is no one have contected us for this matter from service side. now I got tired & thinking to go for higher authority or consumer court with evidence of recorded telephonic talk between me & company service station.
Assuming you will take some action on it because my mother is aged(65 yrs. old) not able to wash cloths mannualy.
Thanking you,
Rajesh B. Patel
Executive Assistant
to
Municipal commissioner
(Ahmedabad Municipal Corporation)

My washing machine conked off nearly two and a half months back. I launched a complaint and after quite a few days a service engineer Prashant came and inspected my IFB washing machine. He told me that a particular part i.e. the circuit board is not working and that he will order for the part. He asked me to keep my warranty papers ready. I could not locate the papers. He came back after a month with the part when I was not home and asked my servant to give Rs. 5000 for the part. When I checked with the consumer care centre I came to know that my machine is still under warranty. I bought my machine in Feb/Mar 2010. Now he tells me that the consumer care centre is located in Bangalore and people there do not anything about the details of the customer here. I thought I will pay up if need be but he would not turn up. I must have repeatedly complained atleast 30 to 40 times both at the consumer centre and to him personally. But no action has been taken so far. Every time I get a promise from the consumer care centre that somebody will come and service it in 24 hours and now two and a half months have passed and my washing machine has still not been repaired. Nowadays Prashant either replies rudely to my calls or simply bangs the phone.

To add to my woes, on 14th of October, my IFB dishwasher also went out of order. I bought it only on 4th April 2011. Fortunately, I have the documents of the dishwasher.

I tried calling up the regional head Mr. Kaushik Sarkar about a month back and he promptly gave me the number of another gentleman who never picked up my call. After a lot of frustration I again called Mr. Sarkar yesterday and have been calling him up continuously today to find a solution to my problem. MR. SARKAR PERSONALLY CONFIRMED THAT BOTH MY PRODUCTS ARE UNDER WARRANTY AND HE PROMISED ME THAT SOMEBODY WILL COME OVER TO REPAIR MY DISHWASHER ATLEAST TODAY. I WAITED TILL AFTERNOON AND NOBODY TURNED UP. I had to go to work in the afternoon. So I again asked him to send somebody between 5.45 p.m. to 6.45 p.m. since I had to go to meet my son's teacher at 7.00 p.m. But nobody turned up. I cancelled my appointment with my son's teacher so that I don't miss the celebrated service engineer. He never turned up.

I have a record of all the innumerable phone calls that I have made to IFB consumer centre personally and also through several other persons. I have now decided to go to the consumer court soon.

I thought IFB was a great brand. But I will now tell everybody that I come in contact with never to buy IFB products.

my washing machine was not working since five days due to programme was not completed and displayed the "active led" blinking while the programme is in running.and also the another reason is water leackage from the machine. so please checked and rectify the above problems of my washing machine as well as possible.

ThankQ
syraju

I have made a complaint about malfunctioning of washing machine on 04 SEP2011. I was told that a part is to be replaced and same has been demanded. Now it is over 5 weeks and nothing has happened despite innumerable reminders. What is worse is that every time I am told that your representative will visit/ they will get back on the latest position but no one has done so to date. This has cost me a fat washer man bill and untold inconvenience.
PLEASE initiate necessary action for my grievances
.
CUSTOMER ID : 1707544 COMPLAINT NUMBER :7082668 MODEL : IFB WASHING MACHINE ELITE DX


S.CHANDRAMOHAN
NO 15, VOC STREET,
SHANMUGAPURAM
PUDUCHERRY-9
PHONE [protected].

Dear Madam/Sir

I have purchased a IFM make Microwave Convection oven from M/s Mayur Enterprises, Chandrapur (Maharashtra State), authorised dealer of M/s IFB in the month of 6th March,2011 and it is installed on 8th March,2011 by Mr.Willson Joseph, Service Engineer, deputed by M/s Mayur Enterprises.

On 27.7.2011 while operating the Oven, a sparking has occurred alongwith smoke is come out. Very next day I have reported and explained the problems to Mr.Willson over his Mobile only his mobile number was available with me. He has assured to visit next day, but, after passing more than 5 days, he did not fulfilled his commitment. Again I was called on his mobile, but he told me that he is out of station at Nagapur, when I reach Chandrapur I attend your complaint. Again I was called over his Mobile, but his mobile was switched off. Somebody has told me that Mr.Willson was resigned from IFB Company.

On 19.9.2011 I was lodged a complaint through Toll Free Number of M/s IFB, Call attended by Mr. Irfan and he has given to me complaint No.7210348, I.D.No.2541654 dt. 19.9.2011. But, nobody has responded on my complaint till 23.9.2011. Again I reminded through their toll free No. that nobody has responded on my complaint.

My humble request brought to the Applets Authority that somebody was told me that the company’s policy that delaying to attending the complaint till over Appliance Guarantee period. After that they have attending the complaint.

Hence, I request to your kind honour to please look into.

Thanking you,
Yours faithfullly



(Mrs. Jessy Jose)
Mobile No.[protected]
Chandrapur

In continuation I have talked to Mr Saxena (Branch Manager- Sahu Agencies) he has assured for installation on today itself , I have also recieved call from IFB Cell : [protected]; again the same problem arrangement of Electrician and Plumber to be done by us that has not told earlier, M/s Sahu Agencies executive has told me at the time of purchasing that all installation work will be managed by them and only I need to pay for this, but now I am helpless and relloking in to my decision of purchasing a headache washing machine,
Pl see to it that communication from Top to bottom in same line.
Regards,
Anuj Garg
Cell:[protected]

My washing machine stopped working around one week back. I called customer care and booked a complain. A representative from 'Perfect Cool Service, Powai-Mumbai' visited me 3 days after the complain registration. Within 5 mins at looking the machine, he said IMD card and display (or something else) are gone and they need to be changed. I paid cash Rs3,500 at the same time and a Cheque of Rs3,003 (or something in this range) for 2 years service coverage. He came to me after 4 days. He was quite evasive when i started asking about the exact fault and he insisted that replacing them was the only option. One of the spare parts that he bought looked quite old to me (he was trying to hide it from me). It was not packed/sealed either. When i checked the date, it was manufactured in 2005 where as the part which he was replacing was manufactured in 2007. Now i seriously doubt that original parts in my machine were faulty at first place. Same 'Perfect cool service' replaced my machine's motor 10 months back saying it was out of order, they charged me more than Rs3,500 for that. I want a mechanic/engineer from other service provider to visit me and check my machine. For a machine which i bought in around Rs17,000 in September 2008, i have already paid Rs10,000 in repairing and irony is that its still not working.

I am complaing the problem of IFB washing machine since last 15-20 days . calling customer care number 39004321 many times. There is no reply or resonse from the service centre. The problem of washing machine is not solved by any one. This is happening
first time with me that Company like IFB is not doing their job properly. I also registered the complaint on the website of IFB two times still there is no response/reply to solve my issue. Sent 3 SMS es like IFB to 58888. they registered the complaint give the complaint no. next step is pending complaint. They dont keep the staus of the complaint. nor do they have any alternative mode to hear tcustomers griviences.


The product IFB washing Machine Front load ELENA DX is registered by the Name of -

Parveen
Mobile no. [protected]
Address; A - 101, SGT medical College, Budhera (Chandu)
Near Sultanpur Bird Sanctuary
Gurgaon - 122505

This place is 10-14 Km from the Excellent Service centre - an authorised service centre of gurgaon for IFB washing machine
I called unlimited times to this centre and they are not even taking the cognizance of my call.

Pls look into the matter seriously and urgently.

Unresolved Service request for 40 days
IFB Model WA806 - Top Loading Washing Machine

It has been a struggle from the day we purchased this low quality product. To top this, the after sales service and the people that they have to take care of this are horrible to deal with.

In the last 3 years, our latest struggle to get a faulty part replaced (gearbox,now) is running on to 40 days till date and the pity this is being followed by my old parents.

This is to my ultimate dismay being a Samsung customer, I suggested to buy a IFB because of its brand name in Washing machine for my home in Coimbatore.

The latest case # 7688272, registered on 5th Sep 2011 and the ordeal is still on. False promises, no responsiveness and ultimately no one turned up to help.

With this I regard, IFB are really 3rd grade company and also its people. Bare minimum, I need this service request resolved and later on, would like to talk to someone in IFB that are sensible and responsible for customer service

Hello all,
NEVER TAKE A IFB washing machine for the below reasons:
1. Within a year , you washing machine will give problems
2. The worst customer service , who say they are available 24 hr only to lodge complaints but not resolved. The franchise manager Sampath , are manager Sampath and the AP manager Ramky would not even pick up the calls to resolve the issues too.
The escalation matrix is worst and only name sake and because of these members and the quality of product , IFB is definitely a wrong investment for house appliances.

I have raised the issue on Sep14th where the person never turned up, Sept 23rd where Customer service came to home and said he has ordered for a part which will come in 2-3 days and never reported back., I lodged the complaint again on Oct 3rd where the Cust sevrice came and said it has to be taken to workshop which will be done on 7th.
Till 8th evening no has bothered to respond back and inform the customer of carrying the machine to workshop nor informing any delays.

Also the person who came on Sept 23rd could not even identify this problem and no wonder we doubt the training of these personnel.,
I have claled all the mangers franchise, area and AP manager who are pathetic that they did not even try to understand the issue and switched off their mobiles.


Cant expect anything else from them.

It is definitely a wrong investment by buying IFB products

We have purchased an IFB Microwave/Convection Oven (Model # MWO-IFB-30SC2) on 25th February, 2010 for Rs. 11,5000 from Next Retail Shop in Lajpat Nagar Market. The latch on the handle broke a week before the expiry of the warranty. IFB provided a complaint # was 5903791. The latch was fixed but the problem persisted and the microwave door never opened smoothly - we strongly suspect it is a design flaw or the part that was used to replace the original latch made the problem worse. On June 2nd, the whole door of the microwave came out because of the problem with the latch. We had to wait for more than two weeks before the door was fixed. All this while, we had to encounter a lot of inconvenience in the kitchen. Around 20th August, the microwave broke down again and it took another two weeks for IFB to provide a replacement part for it to start failing again in three weeks. We have spent close to Rs. 1,350 on the repairs for something that surfaced during warranty and of all the hardship and inconvenience as the kitchen is running without microwave for substantial periods of time.

We have asked the company to replace the defective microwave with a brand new one and to refund the amount that we have spent on repairs. I request the Government to take a firm action with IFB so that the company does not get away with such poor after sales and warranty service and customers are not inconvenienced in this way. We are so frustrated with IFB microwave and repeated repairs which clearly do not work that we want to buy another microwave and want the money refunded because we can't be at the mercy of IFB. I request firm and decisive action.

With regards.

- Archana Jain
C-328, Defence Colony
[protected]

mohamed ashik [protected]@gmail.com
to [protected]@ifbglobal.com,
[protected]@ifbglobal.com,
[protected]@ifbglobal.com
date Tue, Oct 4, 2011 at 8:47 PM
subject Ref: Our Permanent ID :- 2718613 // Complaint No;-7069693 AND Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384
mailed-by gmail.com

hide details 8:47 PM (10 minutes ago)

Dear Sirs

In line with the below email, please be informed that facts against our complaint No.7069693 dated 2nd Sep 2011.

1. The issue is still pending to be resolved 100%.

2. But to surprise, the above referred complaint No. has been closed in your system (known from your customer care cell (Ph No.[protected].

3. The issue has been addressed to all level in IFB customer service portfolio.

3.a - Customer Care cell[protected]

3.b - Our Area Territory Head, Mr.Nandha Gopal (Mobile No - 0 [protected]);

3.c - IFB Retail Dealer M/s Raja Mega Stores, Pudukkottai - His M.D, Mr. Raj Sekar (Mobile No - [protected]) and His customer service executive Mr. Karthikeyan (Mobile No - [protected]) - who where also supporting us to resolve but all their efforts also went in vein.

3.d - Our Area Franchise M/s Maxim Care (Authorised Service Centre) - Mr. Antony Vinod (Mobile No - [protected]) and His service executive Mr. Mahadevan(Mobile No - [protected]) and his colleagues and Mr. Narayanan (Mobile No - [protected]) from M/s Gugha Engineers Pvt Ltd( Authorised Service centre).

3.e - An Email written to [protected]@ifbglobal.com (below email).

Also please note, since the existing compliant has been closed by your authorized service agents, another fresh complaint has been taken by your customer care cell[protected] against the wrong closure of customer complaints. The compliant No.7317921 Dated 4th Oct 2011.

Please note We as a customer has to get regular and proper after sales service, which is your duty to meet the consumer rights. But in addition to proper service, your agents are not responding to us in time and even no transparency in escalating the issues to their high level. Also when it is been taken up with higher officials, there is no call back to customers even from customer care centre or the higher official (to whom the complaint was escalated) to know the real status of complaint being addressed.

In this scenario we as a customer have been taken to ride by your service agents, mislead to wrong information, false commitments, We were pushed to all kinds of high level mental pressure and physical difficulties to meet our daily needs with the IFB washing Machine. Moreover, our family people (My Mother) where pushed to severe physical difficulty even under their poor healthy conditions, which has affected here health condition severely. Also we have spend large amount of mobile calls which is unnecessary expense to us. These are the few difficulties to address and there are lots more such complaints prevail with us due to improper service providing of your authorized agent, which shall be in detail while addressing through legal note.

please note as per our below email, we are forced take legal action against the above ill treatments by your authorized service group.

This is for your information please.

Thanks and Regards
B.MOHAMED ASHIK.
Mobile No - 0 [protected].


[protected] Forwarded message[protected]
From: mohamed ashik <[protected]@gmail.com>
Date: Thu, Sep 22, 2011 at 1:10 PM
Subject: Ref: Complaint No;-7069693 AND Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384
To: [protected]@ifbglobal.com


Dear Sir

Ref: Complaint No;-7069693
Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384

This is to bring to your kind notice that IFB customer service in our locality (Thanjore, Tamilnadu) is totally absent/not active as required. Please note the complaint No:- 7069693 registered through[protected], which is almost a month due to address the machine fault. Also note the machine was bought very recently on 28th Jan 2011and with this short span of time from purchase kindly look at your service capability which in sorry/worst position. We as customer doesn't want to know your efforts, also do advice your people not to count their efforts rather please produce the result/output as required.

The same is also brought to notice of your customer complaint cell several times through Phone No.[protected] but no results are sighted.

This kind of worst customer service will spoil the brand image of IFB in rural market. Please understand the rural market is strong in its word of mouth marketing technique and this behavior will certainly bring down the market share.

Hence request you to consider this a personnel note to know the reality in addressing the customer grievance by your authorized dealers/franchisee and ensure corrective action is taken to safe guard the brand image "IFB" and do also address our complaint very soon.

If still the action is not taken, sorry but with no option we are forced to take legal proceedings against non fulfillment of consumer rights.

Regards

B.Mohamed Ashik.
Thanjore Dist.
Tamilnadu, India.
M - 0 [protected].

I am the owner of an IFB Washing Machine model Senator 6 kg, purchased on 16th April 2008. IFB had entered into an annual maintenance contract (AMC) with me on 21st December 2010, valid for 12 months on payment of Rs. 2537 as the AMC fees (copy attached). The AMC covers any defects during the contract period.

I logged a complaint on August 20, 2011 (10:05 am) to your customer care number, based on which a person visited our premises and assessed the problem and promised to return for rectifying it, but did not return. We logged in multiple reminders (seven in number) from mobile number [protected] and [protected] and were promised that the matter was being escalated and someone would soon visit our premises to take care of the problem. However, no action has been taken despite repeated reminders.

Finally, I had called the customer care number on 10th September, 2011 (three calls at 9:53 am, 9:59 am and 1:23 pm) and complained that IFB was evading its obligations under the AMC and would result in a consumer complaint against the company, however, the same and a reminder on 13th September, 2011 (two calls at 8:54 am and 9:00 am) also failed to evoke any action.

Model no-ELITE DX 5.5KG/ ELITE SX 5.5KG
Sr.no-WT ELT DXB/ELT SXB 002592
Date of purchase-29.11.2010.
Display massage shows-ERC so we call ifb service center,
Service persone says pcb and motor problem.
Last 2 weeks we r waiting 4 conclusion.
If the company cant take this seriously we take legal action.