IFB Industries Complaints & Reviews

mohamed ashik [protected]@gmail.com
to [protected]@ifbglobal.com,
[protected]@ifbglobal.com,
[protected]@ifbglobal.com
date Tue, Oct 4, 2011 at 8:47 PM
subject Ref: Our Permanent ID :- 2718613 // Complaint No;-7069693 AND Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384
mailed-by gmail.com

hide details 8:47 PM (10 minutes ago)

Dear Sirs

In line with the below email, please be informed that facts against our complaint No.7069693 dated 2nd Sep 2011.

1. The issue is still pending to be resolved 100%.

2. But to surprise, the above referred complaint No. has been closed in your system (known from your customer care cell (Ph No.[protected].

3. The issue has been addressed to all level in IFB customer service portfolio.

3.a - Customer Care cell[protected]

3.b - Our Area Territory Head, Mr.Nandha Gopal (Mobile No - 0 [protected]);

3.c - IFB Retail Dealer M/s Raja Mega Stores, Pudukkottai - His M.D, Mr. Raj Sekar (Mobile No - [protected]) and His customer service executive Mr. Karthikeyan (Mobile No - [protected]) - who where also supporting us to resolve but all their efforts also went in vein.

3.d - Our Area Franchise M/s Maxim Care (Authorised Service Centre) - Mr. Antony Vinod (Mobile No - [protected]) and His service executive Mr. Mahadevan(Mobile No - [protected]) and his colleagues and Mr. Narayanan (Mobile No - [protected]) from M/s Gugha Engineers Pvt Ltd( Authorised Service centre).

3.e - An Email written to [protected]@ifbglobal.com (below email).

Also please note, since the existing compliant has been closed by your authorized service agents, another fresh complaint has been taken by your customer care cell[protected] against the wrong closure of customer complaints. The compliant No.7317921 Dated 4th Oct 2011.

Please note We as a customer has to get regular and proper after sales service, which is your duty to meet the consumer rights. But in addition to proper service, your agents are not responding to us in time and even no transparency in escalating the issues to their high level. Also when it is been taken up with higher officials, there is no call back to customers even from customer care centre or the higher official (to whom the complaint was escalated) to know the real status of complaint being addressed.

In this scenario we as a customer have been taken to ride by your service agents, mislead to wrong information, false commitments, We were pushed to all kinds of high level mental pressure and physical difficulties to meet our daily needs with the IFB washing Machine. Moreover, our family people (My Mother) where pushed to severe physical difficulty even under their poor healthy conditions, which has affected here health condition severely. Also we have spend large amount of mobile calls which is unnecessary expense to us. These are the few difficulties to address and there are lots more such complaints prevail with us due to improper service providing of your authorized agent, which shall be in detail while addressing through legal note.

please note as per our below email, we are forced take legal action against the above ill treatments by your authorized service group.

This is for your information please.

Thanks and Regards
B.MOHAMED ASHIK.
Mobile No - 0 [protected].


[protected] Forwarded message[protected]
From: mohamed ashik <[protected]@gmail.com>
Date: Thu, Sep 22, 2011 at 1:10 PM
Subject: Ref: Complaint No;-7069693 AND Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384
To: [protected]@ifbglobal.com


Dear Sir

Ref: Complaint No;-7069693
Product/Model No:- Digital 7KG DIRECT DRIVE & SR No. KW10YB62820384

This is to bring to your kind notice that IFB customer service in our locality (Thanjore, Tamilnadu) is totally absent/not active as required. Please note the complaint No:- 7069693 registered through[protected], which is almost a month due to address the machine fault. Also note the machine was bought very recently on 28th Jan 2011and with this short span of time from purchase kindly look at your service capability which in sorry/worst position. We as customer doesn't want to know your efforts, also do advice your people not to count their efforts rather please produce the result/output as required.

The same is also brought to notice of your customer complaint cell several times through Phone No.[protected] but no results are sighted.

This kind of worst customer service will spoil the brand image of IFB in rural market. Please understand the rural market is strong in its word of mouth marketing technique and this behavior will certainly bring down the market share.

Hence request you to consider this a personnel note to know the reality in addressing the customer grievance by your authorized dealers/franchisee and ensure corrective action is taken to safe guard the brand image "IFB" and do also address our complaint very soon.

If still the action is not taken, sorry but with no option we are forced to take legal proceedings against non fulfillment of consumer rights.

Regards

B.Mohamed Ashik.
Thanjore Dist.
Tamilnadu, India.
M - 0 [protected].

I am the owner of an IFB Washing Machine model Senator 6 kg, purchased on 16th April 2008. IFB had entered into an annual maintenance contract (AMC) with me on 21st December 2010, valid for 12 months on payment of Rs. 2537 as the AMC fees (copy attached). The AMC covers any defects during the contract period.

I logged a complaint on August 20, 2011 (10:05 am) to your customer care number, based on which a person visited our premises and assessed the problem and promised to return for rectifying it, but did not return. We logged in multiple reminders (seven in number) from mobile number [protected] and [protected] and were promised that the matter was being escalated and someone would soon visit our premises to take care of the problem. However, no action has been taken despite repeated reminders.

Finally, I had called the customer care number on 10th September, 2011 (three calls at 9:53 am, 9:59 am and 1:23 pm) and complained that IFB was evading its obligations under the AMC and would result in a consumer complaint against the company, however, the same and a reminder on 13th September, 2011 (two calls at 8:54 am and 9:00 am) also failed to evoke any action.

Model no-ELITE DX 5.5KG/ ELITE SX 5.5KG
Sr.no-WT ELT DXB/ELT SXB 002592
Date of purchase-29.11.2010.
Display massage shows-ERC so we call ifb service center,
Service persone says pcb and motor problem.
Last 2 weeks we r waiting 4 conclusion.
If the company cant take this seriously we take legal action.

I have a IFB Microwave oven of IFB which was purchased by me in Augut 2007 and the company covered it first in extended warranty and then AMC which runs till August, 2012.

The said microwave oven stopped working on 22nd July and I lodged a complaint on 23rd July, 2011 vide complaint no 6804807.

The IFB now says this is a obselete model and can not be rectified, i now discovered from the compnaies call centre that a microwave manufatured in year 2000 was sold to me in 2007 and was also covered in AMC.

The set was sold to me by,
M/s Kapila Electronics
B-16, Community Centre,
B1 Block
Janak Puri
New Delhi-110059

No one is bothered to resolve this, my repeated calls has fallen on deaf ears and i am being directed from one telephone no to another

I am custioning all to be aware of IFB

Regards
Deepak Jain
[protected]

I purchased a 7 Kg DIRECT DRIVE washing machine no 62830303 on 11 jul 2011. My customer ID at IFB is 2898447.The first complaint no is 7158449.I lodged a complaint with 24 hrs helpline on 8 Sep 2011.The engineer came after 5 days but could not rectify the problem. now even 24 hrs helpline is not listening as they are saying that you have to lodge a fresh complaint now. its been 25 days that my washing machine is not functional.after 2 months it is not working.My registered Ph no with IFB Is [protected].

Dear Sir/Madam,
My microwave oven is getting trouble frequently and none of your mechanic has been able to repair the same. They have changes few parts also. The oven was purchased on 03/11/2010 and my customer ID is 2560796. This machine is under break down since last 10 days but the complaint is not being attended by any one in spite of repeated followup with customer care and local service centre.

Please take care immediately or refund the cost of the above oven immediately.

Sir
I have purchased IFB Elena Dx washing machine from Changanacherry on 14/9/11.They told me thatservice personal will come on 24th for installation and demonstration.But so far nobody came for thatcreated a a lot of inconvienience to me.So necessary action may please taken in this regard

Regards

sajumon

Dear Sir/Madam,

I bought an IFB washing machine (Senator 6 kg) 4 years ago. Recently, I started getting some problems in my washing machine. When called for service, I was asked to renew AMC. I did the same and then asked them to rectify the problems. A service engineer from one AYUSH SERVICES came to my home and replaced the shock absorber. I observed that his service was rude and he was mishandling the parts. After he fixing the new shock absorber, he left. Then on, the washing machine was making loud noises. It is unbearably loud like juggling steel balls in a heavy drum. We did not have that problem before. I am sure he did something inside the machine, which broke the ball bearing assembly.
I registered a complaint with IFB and have been following up for the past 2 weeks. Nobody is turning up and they always give one reason or another and avoiding me. The washing machine has stopped working now. I want to register a complaint and take serious action against them. Please guide me as to how to proceed on this

It is very much regreted that one physically challenged person, unable to speak, did fixed deposit through the agency ( code AG9605/1022) of IFB Finance Limited in the year 1996. It is already matured in the year 2001. But the agent ( Name: Chanchal Sengupta, M- [protected] ) is not paying him the maturity amount on different plea. Moreover harassing him like anything.
Can we not give serious punishment to the person concerned. Our government is also serious in helping these persons. We all talk too much about the country's progress.
In which society we live in? A physically challenged person who wants to live in spite of his disability but we can't help him.

Sir, I purchased a 20SC2 microwave oven from M/s Ajay Electronics, Palampur (H.P.) on 4/11/2010. The oven was working properly and efficiently till August 2011, but since the last couple of weeks, electric current / shock is coming on the oven body on starting it, which is a very serious and dangerous fault. Thus use of the oven has been stopped due to shock risk. Please make immediate arrangement to resolve the problem.

Earlier also I submitted my complaint, I had recd. ph. call from[protected] Kolkata but of no use. Still my complaint has not been sorted out. The mechanic told me that he will come and change the motor. but months passed no one came. They don't know the problem in the machine. Always it shows E7 error. my machine is under extended warranty. but you people don't give an ear to listen. IFB is not a brand, I think it stands for INTERNATIONAL FRAUD BRAND. I humbly request new buyers not to ever purchase IFB washing machine. you will cry for wasting your 25 thousand on this DIBBA. I think our local brands are much-much better.

I bought the Oven on 17/09/2011 and raised a ticket with Customer Care for a Product Demo. The customer care service executive who attended the call was in a hurry and was asking me to provide the address and other details soon over the phone. This was the first WORST experience with any customer care. I was told during the conversation that demo will be done within 24Hrs of time and then got the Cust ID and Demo ID. On 19/09/2011 I got a call from the service personnel coonfirming the address and was told to me will be coming on the same day afternoon. I gave a call back since he didn't turn up the same day and got to know that this guy had another complaint to attend and he won't be coming that day and instead he fixed for the next day 20/09/2011. I called him up on 20/09/2011 and asked if he could come before 12noon and got a response saying will come after 12noon and I requested to come before 12noon. He said will try. This ordeal has just started. Will post more updates in the coming days till these guys turn up someday. Never thought in the worst nightmare that I would start facing a worst post sale service from a world renouned company, IFB.

HI All,

I would suggest, this IFBI Cource is totaly Fraud.Simply they will take the money and give you some 3 months course.

Please don't join in this IFBI Institute because they are giving false assurance.
I am the best example for this.

Regards,
TILU
Bhubaneswar

I've a washing machine(6kgs) approx. 6 yrs old. Suddenly due to some default its dryer has stopped functioning.i ve been trying to contact the service persons form durg as well as raipur from last 15 days but none of are responding to it.
please help me to get through this problem as soon as possible and take me out from the inconvience.
awaiting an early response

thanking you,
Reena taunk
+91-[protected]
[protected]

Complaint No. 7055780 ID No. 2713762

Washing Machine Senorita DX not working since August 30, 2011and had registered a complaint as per the details given above.

Techinician had come and attended to the problem on 31st August and had said that he had to replace the Control Board at which time he informed the office and they in turn informed that the part would be available by Friday, 2nd September, 2011. Till date the part is not available in the Company. The manager Mr. Kumar ([protected]) gives a big assurance that I do not have to talk to anyone and he will do the needful tomorrow itself - this was on September 12, 2011. His tomorrow has not come till date and now he is avoiding my phone calls.

Regret to inform that till date i.e. 16th September 2011 no action has been taken for this complaint neither from the Company nor their service centre at Chembur/Vikhroli

This is a mental harassment to the customer. I would like to know the procedure to cancel the AMC immediately.

I had purchased an IFB Microwave oven (Model: 25 SC 2/ SNo:[protected] from M/s Rhythm House, Noida on 03/11/2010.
Almost from the date of purchase, I am made to run from pillar to post to keep the oven in working condition.
You can check from your records that almost every month complaints for various type of problems are registered in your service centre for non-functioning of the equipment. Every time, the average time taken to rectify the complaint is 15 – 20 days.
Last time, I have made a complaint on 06/08/2011 (No: 6899538) and the representative came on 08/08/2011. He had intimated that magneto needs replacement. After 1 month of regular vigorous follow up, technician from MG Electronics brought one old used wrong sized magneto (No: 410 in place of required 610 size) on 06/09/2011. The oven worked for 5 minutes and even before the technician left the premises, there was a blast inside the oven.
The technician was called back and he had intimated that “wrong sized magneto was brought and is in the knowledge of branch head of IFB (Mr. Vikas Gaur and Mr. Samantha). The same fact was agreed by Mr. Vikas Gaur also. The technician agreed that some other parts were also damaged due to wrong sized magneto, which has already lived its life.
Whenever your service centre was contacted, they used to give a time frame of 2 – 3 days for resolution, but it was never adhered to. While your service centre was contacted on 06/09/2011, they had again intimated that magneto is not available now and will be replaced once it becomes available. No time frame is given by the service centre.

I booked an IFB washing machine ( Digital SX) on ifbappliances.com on 20th August. Online order number is 190606.

For first whole week, I had to fight with the payment problem as their server had problem, and now there is no product or info after 3 weeks.

Its a horrible experience, I called their call center and all the time they say they dont know about this order number or they will escalate and nothing happens.

Have repeatedly called their constumer care who just provide me different numbers to talk to .

[protected] ( no one ever picked up this, though IFB helpdesk
repeatedly mentions this number to be of the person incharge on online sales )


If presales is such a pathetic experience with no response on mail/calls. One can imagine the plight in after sales service

Request fellow customers to stay away from this brand and sales scam . Totally unprofessional and unethical business practice is the least i can say for IFB. ( International FRAUD Brand !! )

Regards
sandeep

Complain number-7047021, dated-29/8/2011, time-2:40pm,

Washing machine is purchased from M/s. V.B.Elecronics, Vapi on 13/07/2010 under two years warranty.

Model No. 8061- IFB Top Load

We have contacted several time Mr. Pravin Mobile No. [protected]. Everytime they promise to attend.

Still the problem is not resolved.

We are mentally harrased by the company service department and their customer care department.

We need your intervention to compansate the harrasement charges

To
The Regional Customer Service manager, IFB India Pvt Ltd
Sub: IFB washing machine Model: SENATOR 6kg G-400 1100/min
(Equipment Sr No. WT STR 6kg B ; Below Barcode No. 1S6070411IWD24940)
Retail Purchase : Through M/s Vasant and Co, Nagercoil (Currently in AMC, Nagercoil service branch - Receipt No. 82178)
Customer name: H. Patro, E-53, AnuVijay Township ; Cust ID: 1047599
Sir,br...

My IFB customer Id : 2792609
My contact : [protected]
IFB registered mobile : [protected] (Currently this number is disabled)


I bought a washing machine 3 months ago , that time I needed an extension outlet pipe to use the machine. I was told that I need to buy it from IFB customer care.
I have requested for it more than 5 times . The all India customer care takes my request and ask me to call the local service center . When I call the local service center , they say that they will give service only when they get request from company side.
Poor after sales service and customer harassment should be their tagline.
Also due to poor installation of the machine , the inlet pipe is leaking at mouth for which I have made a request but no response from that side.