[Resolved]  IFB Industries — Fraud during providing service under AMC

Address:

Bangalore, Karnataka

Hi,

My name is Raghavendra Prasad and this is regarding to the AMC issues that I am facing for my IFB washing machine.

Recently I noticed a crack started developing on the outer door frame and lodged a complaint 9797093 with IFB for replacement. IFB Technician (Vijay [protected]) on checking told me that it is a Plastic item and cannot be replaced under AMC.

I asked him to go through the AMC contract, as there was nowhere mentioned that Plastic Items where not be covered under this AMC. But he was adamant that this part is not covered under AMC.

I would like to highlight that, while taking AMC; I was told that only rubber items will not be covered under it. But during attending complaint, I have been told that plastic items too are not covered it. I would also like to emphasize that there is no terms & conditions mentioned against replacement of plastic items in AMC.

So, I would request you to interfere in this issue and grant me this part under AMC.

If no action, is taken I have to approach the consumer court to sort out this issue.

Below are the details.

Customer ID : 943142
Customer Name : Obalaraju B N(My Father)
Complaint number: 9797093
Franchisee Name: SSP
Model : IFB Digital 7 KG
Mobile: [protected]
Email: raghavendraprasad.b.[protected]@gmail.com

Thanks and regards,
Raghavendra Prasad B O