[Resolved] IFB Industries — Painful IFB service | |||
Hi Team, We have recently purchased a dishwasher from IFB. It was delivered in 2 days, on third day IFB service person came to demo it. He sold Rs9000/- worth products of IFB (like detergents, salts etc...), switched on the machine and left. The machine never stopped, though the timer shows 64 mins left it continued to run for more than 2 hours. We called the service center again, after a chain of calls the person appeared after 2 days and confirmed there is an issue with the machine and left. Next day he confirmed we will get a replacement. Its been 5 days after that we didn't get the replacement and the service center folks stopped picking the calls. I would request the top management to settle the issue as soon as possible and earnestly request to get rid of these lazy . Regards, Aditya Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Oct 24, 2012 IFB Industries Customer Care's response We regret for the inconvenience.Please revert us with your contact number, address and details of your complain in our mail ID. ([protected]@ifbglobal.com) Regards, IFB customer care | |||
 3 Comments | |||
Comments
though i havn't purchased the W/M from flipkart but still i want to write this comment.
Worst Brand with pathetic service...
@IFBAppliances : is the worst brand with pathetic service.
I Won't recommend any1 to go with this brand.
These guys r selling piece of scrap/junk and charging us so much.
Pathetic service support...Its been more than 2 months now since we are requesting them to send some engineer to check the problem with the Washing M/C(Scrap)...and since then no1 have visited.
Have purchased the scrap only 8 months back and been out of order 2wice since then.
These guys r not having even simple parts with them to replace.
Please Please Please guys...Please don't purchase anything from IFB.
The quality of each product is very very bad...and the worst thing is their engineer will not take pain to even visit your house...they hardly care. Moreover they don't even have the components/parts to replace.
Please please don't waste your hard earned money on these scrap/junk products.
Worst Brand with pathetic service...
@IFBAppliances : is the worst brand with pathetic service.
I Won't recommend any1 to go with this brand.
These guys r selling piece of scrap/junk and charging us so much.
Pathetic service support...Its been more than 2 months now since we are requesting them to send some engineer to check the problem with the Washing M/C(Scrap)...and since then no1 have visited.
Have purchased the scrap only 8 months back and been out of order 2wice since then.
These guys r not having even simple parts with them to replace.
Please Please Please guys...Please don't purchase anything from IFB.
The quality of each product is very very bad...and the worst thing is their engineer will not take pain to even visit your house...they hardly care. Moreover they don't even have the components/parts to replace.
Please please don't waste your hard earned money on these scrap/junk products.
Very true folks,
In continuation to my complaint after a week, which the service center folks proudly claimed to be very fast service, I got replacement for my new IFB dishwasher. Then after 4 days of hassle the service agent came for demo. The machine worked for exactly 3 days and again the same problem. Till now more than a week we are waiting for the service agent to have a look at the machine to figure out the problem - no clue how long would it take for further processing.
I am really surprised if IFB is really a brand in dishwashers. Such PATHETIC QUALITY IN PRODUCT AND SERVICE.
In continuation to my complaint after a week, which the service center folks proudly claimed to be very fast service, I got replacement for my new IFB dishwasher. Then after 4 days of hassle the service agent came for demo. The machine worked for exactly 3 days and again the same problem. Till now more than a week we are waiting for the service agent to have a look at the machine to figure out the problem - no clue how long would it take for further processing.
I am really surprised if IFB is really a brand in dishwashers. Such PATHETIC QUALITY IN PRODUCT AND SERVICE.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Havn't you people have heard of word of mouth communication??
This is the worst brand/service i have ever used...Its been 2 months since i am requesting your regional customer support people, engineers, supervisors to please send som1 to correct the problem with the piece of SCRAP lying at my home...but to my surprise no1 have visited till now...and have closed my complaint saying that no1 was at home...on asking they give us a reply that part is not available...
Want to ask you guys 1 thing...that if you guys r not having enough confidence in your products...service support is too poor...parts are not available then why the hell are you selling the scrap here????/
I have already started recommending all my friends and colleagues and also have mentioned on twitter and facebook about the suffering...
Its the WORST BRAND with POOREST customer Support i have ever experience...and will not let others to face the same.
Please don't waste your hard earned money in purchasing this scrap/Junk.
Please