IFB Industries Complaints & Reviews

Dear Sir/ Madam,
Subject:- Machine roller is not rotating.
I had purchased IFB front loaded washing machine in Dec., 2008. Machine is not working last 15 days. Roller of machine is not moving and at zero temperature, machine is heating the water. Due to that clothes are waste/damage and also not washed.
Currently I am living at following address-
Ramesh Kumar C/o R.K. Jha
Sri Sai Plaza
Flat No. 401, Vivek Nagar
Chandrapur, Maharashtra
Contact no. [protected]/87
Kindly resolve the issue as earliest.
Note:- Kindly provide IFB service provider address in Chandrapur also.
Thanks

I have an ifb microwave oven. It is damaged for about 4 months. I have submit complant on ifb site once and their worker comed and opened my oven and said that its machine is damaged, you should replace it. I paid him money and he said that he will return in 10 days. But he again never sees. Ifrom then i submit complaints again and again but they are not responding. There customer care is not responding.

I purchased a microoven on 10 Nov 2012, which was delivered by M/s EValue, Opposite Gymkhana, Pinto Arcade, Campal, Panaji, Goa which was delivered on 11 Nov 2012. It was installed by engineer on 12 Nov 2012 and he notice that base wheel is missing. Same day evening I complaint to dealer and he promised me to procure same and to call me. After 03 days the microoven starting giving a harsh sound. I complaint to dealer on No [protected], he gave me service centre No [protected] which I called for last one week but no one came to repair it I also told same to dealer again. I also lodge complaint in customer care, the intimated me vide email from [protected]@ifbglobal on 04 Dec that my complaint No is 10276710 and will be solve by two days but not solved till date

AMC service, response & resolution time is very very poor.

Every time i call the IFB customer care related to a service, they will humbly take up our complaint and will provide us a complaint no. They committ us saying that engineer will respond and attend the issue in 48 hours.

But no one will respond till we call back after few days. After our continuos calls, they will say that our issue has been assigned to the local franchise at chennai for service. They will also say that this call will be escalated to the higher levels from customer care and they will convince us somehow. The moment you believe them and keep the phone down thats it. You are again fooled.

There will be no response for few days.The franchise no will be busy always or no response. Finally after few weeks some engineer will visit and resolve the problem. If we quarrel at the engineer, he will say that the call has been assigned to him yesterday only and he dont know anything about the issue and bla bla bla....

I had registered 2 problems in the last 6 months, the first issue was resolved after a months time and the 2nd issue is yet to be resolved after a week form the date of complaint.

Beware of AMC services from IFB who will promise to give moon but nothing will be provided in reality.

Only tensions, loss of time and money for customers like us. I hope this forum will help others to be aware of such issues and provide me justice.

My IFB Microwave was not working and I called IFB support line for Repair. They sent one Agent to repair that. The person (Md. Bashir) came and went back with a story that he will check the parts at office and comes back. After releatative calls he came back after 7 days and he took the microwave and till today he didnot came back with repaired microwave.

Each day my family is calling the IFB call center and the Agency DA Associates ( Phone num :(91 40 [protected] and every day they are telling new stories . But for last 20 days, I am not getting the microwave back.

I have the 1 year service warrant from IFB and I am falling under that. My latest complaint number is : 10291587 on 6/12/12. And I have made several complains for this negligence.

This is a clear negligence of Service & Support.though I have paid for that. This is breach of contract where this kind of service is not expected.

Most funny thing : I have sent the mail to [protected]@ifbglobal.com and that is giving failure notice.

Thanks
Sourav Sengupta
Houne -1-14, Potlapally residency
Miyapur , Hyderabad - 500049

I have purchased 17 ltr ifb grill microwave on 12/11/2012 and i personally called for the demo to customer care 0n 14 nov 2012. I have contacted twenty eight times but no result so far. Please do the need full immediately.

Pls dont buy IFB Microwave. Service is Pathetic. There is a service centre for Thiruvanmiyur area. they dont attend the call half the time.

The incharge name is Saravanan and Madhivannan . When we call Madhivannan, he says he wont respond calls after 6 pm.

They canvas to pay amount for AMCs to show their performance. But once we give the cheque, they abscond. Also the technicians say that all parts are replacable. But when we speak to Customer care , they say only few parts are replacable.

Our kind advice is not to go for any IFB products in chennai area especially in Thiruvanmiyur.

I registred a complaint on 03/11/2012 vide complaint no.9791854 to ifb but till now no response
Regards
Surinder kapoor
[protected]

We purchased the ifb washing machine on may 17.2012 from bajaj elec at kphb. Still (Dec.4.12) so far the demostractors are not yet show their demo. Their services are absolutely zero. After sending this email there is no responce we are approaching consumers forum for your irresponsibility to wards service. Customer contact no. [protected]

Hi sir/madam

I have been using ifb fully automatic washing machine from eight years, i had just purchased because of the brand name, but service engineers in himachal are spoiling the brand name.
I mean if i m buying one product of ifb that will be my first and last product of ifb. Why

The reason is poor/poorer/poorest after sales service by ifb people.

My compliant wss regarding loud sound by washing machine while washing which seems like washing machine can blast any time. So i had registerd a complaint two months back complaint number was 9675464.

After a weeks time service engineer comes and says the drum has to be replaced and the drum is out of stock. Know the time has passed away we had a word with the engineer his name is arvind. He says their is no drum with the company but i will change on my own rather registing complaint with ifb.
Wich means that he will steal the part and he will ask payment and he will change when he has time. Till know nothing has been done kindly see it

Hi,

Complaint No. 10271619

I logged my complaint on 27th November. IFB customer care executive promised me that they will resolve my complaint within 24 hrs but now seven days are going to complete but not a single technician approached me for my issue. Can you do something for this?

Thanks,
Nirmal Sharma

On 22-OCT-2012, I raised a complaint for the washing machine that it gives huge sound when the drum rotates. The machine itself moves from the actual place due to the drum rotation as it hits on the sides. A customer care person took the complaint, provided a complaint number[protected] and said that a service engineer will come the see the washing machine within 24 hrs. I was also said that the machine is still under warranty. The next day a service engineer just called to us but didn't reach the house to see the machine.

Then on 25-OCT-2012, I again called the customer care. A person named Muthu picked up the call. I said that I raised a complaint on 22-OCT-2012 and provided him the complaint number. Muthu said that because of pooja holidays, the engineer was unable to visit and provided a new complaint number 9659401. He also said the same "Service engineer will come the see the washing machine within 24 hrs". I also asked Muthu about the warranty of the machine. He said its still under warranty. But this time no one called and no one visited my house to look at the washing machine.

Then on 29-OCT-2012, I again called the customer care. A person named Mahesh picked up the call. I said him the same reason and provided the above two complaint numbers. He said Sorry, and said that he will mark this complaint with high importance and send to the higher officials also. He also said that the problem will be cleared today i.e. 29-OCT-2012. I also asked Mahesh about the warranty of the machine. He said its still under warranty. No one turned up.

On 20-Nov-2012, a engineer from IFB visited the machine. He said that the machine's warranty has been completed. Some parts got damaged in the machine which has to be replaced. It would cost around Rs. 4600, paying which the parts will be replace within a week. He said that he will provide his mobile number. After this I asked, Why should I pay for the damaged parts if the complaint raised was at the time of warranty and you people have visited the house after the warranty is completed. I asked him that, have you planned for this that the machine will be visited only after the warranty gets completed. He said that the for the previous complaint number "9659401" engineer have visited the machine and closed the complaint, I said no one have visited the machine. He said that mistaken has been committed from your side, we apologise for this. Then I said why should I pay for your mistake. I said him to replace the parts as per warranty, then I will avail a AMC. He said no you have to pay for the damaged parts. At last he said that he will confirm with the office people and get back to us. I asked his phone number he did not provide saying he will confirm with the office and then he will provide the phone number.

On 30-Nov-2012, I called the care again. The engineer said the call will be escalated to the seniors and a callback will be made.

I request for clearing this issue.
Please do the needful.

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otherewise. u all know.

Following my earlier posting on poor response to customer complaints, I would like to record here that the executives of IFB Industries in Chennai are blissfully ignorant about what is going around in different wings of their organisation while promising to cater to customer needs. Last week, I had agreed to taka an Elite series Washing machine from them, in replacement of ADMIRAL 7012 W with whose performance I was thoroughly disappointed, paying up whatever differences in price it may mean. They agreed to deliver the machine on Monday the 26th Nov. I had requested them to defer the delivery to 30th Nov for personal reasons. They readily agreed. On Wednesday I checked up with them regarding the price difference.They had not taken a call on that. This morning(30th Nov), at 10.22,, when I called up I was informed that the machine will be delivered today and the price difference of Rs 1000-/- can be paid up after I test the machine for a few days. On my expected lines --definitely not a surprise since I am used to such goo[censored]ps by IFB--I was informed at 12.40 that the machine was out of stock and in a week's time a piece will be available!!. When asked how come two hours earlier I was given a different story, the executive was at pains to explain. I was sold a story that the machine which they wanted to deliver on 26th had been sold to another customer in between 26th and 30th and the executive was UNAWARE of the same when I had spoken at 10.22 hrs. I have also recived a mail from the executive that they will try to deliver a machine in a week failing which they will refund my money. What does this mean? Are they not sure about themselves or are they trying to lead me up the garden path? No other manufacturer from whom I had purchased any household appliance or gadget had failed me so badly or disappointed me so much in all my life. Either the work culture at IFB has taken a nosedive or the present band of executives are not delivering the goods, I can be reached on[protected] and/or[protected].

V.KUMARAN

Purchased a washing machine on17/11/2012 from PARKER ELECTRONICS FIROZABAD
but it is still not installed.There is no responsibility,no response,no hearing from dealer side.
I had called the company's electrition but he dose not have the necessary equipments .
IFB DEALS WITH VERY POOR DISTRIBUTORS.....VERY POOR SERVICE....VERY BAD...IM VERY DISPOINTED¿¿¿

have purchased new microwave oven and called your helpline for demo and registration, it was dated 13th Nov with a demo number 10239828.

From that day I have been calling your HD and service centre team but there is no response. The call centre says we have forwarded this call to nearest service team while as service team denies this. I haven calling to many people including Ms. Abha on [protected]/76 , one service Manager having phone number [protected], however their phones kept raining without answer. I even sent many messages to them but no revert/action

This was my first product from IFB and I felt good when I bought the same, however this feeling could not long last due to service delivery failure . Now I feel pain & cheated to have taken IFB product.

So many days have passed, first of all it should have been addressed in auto mode , but disappointed to know that even after follow up you team did not turned up

Now since so many days have passed the craze of having new product have diminished , I do not need any demo, would request to let me know how can I return your product and how refund of my money would happen

Nevertheless, I shall update your feedback on consumer forum so that people are aware about the services rendered by your company

Last feedback > Really, wretched services

Following is the detailed summery of the disappointment with Brand IFB --

Problem : Wash quality never upto the standards of IFB.
(We Defense Officers prefer IFB and have a huge experience with the BRAND)

Problem Since : Right since Beginning. (Feb-2012)

ORDER NUMBER: 231970

Complaints Nos. : 437021, 8607532, 8821716 and 10073148 and 10242486

Customer Id No. : 3213236

What customer Wants : Earliest solution to the problem or replacement


Earlier we used to get support from local representative for any service.
They are always insisting on use of some special washing additives e.g. febo, etc.


You are requested to take help this customer.



User : Gajanan Pachpor ----- +[protected]
Amravati, Maharashtra

I had purchased an ADMIRAL 7012 W --installed on 24th October. The timings of washing cycle indicated for different settings are highly unreliable. The balance time left in the cycle change erratically from 1 to 22 minutes, 12 to 24 minutes etc etc. Machine goes into an eternal spinning cycle once it reaches ' 1 minute left'. Water does not get completely drained even after reaching 'End'. The machine was replaced. The...

used all the complaint registration options but all is vain
[protected]

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