IFB Industries Complaints & Reviews

Purchased an IFB Micro oven from Next (Lal Bangla) on 10-07-11 .
Till now no body bothers to give demonstration,it is so disgusting and taking out believe for further
purchase.

Purchased IFB washing machine - top load - 6 kg from Vinaya's (Uttarahalli, Bangalore) on 6th July 2011. Inspite of asking the showroom person to deliver a fresh piece, he cheated me by delivering the display piece, which is unacceptable. When the service engineer came to my house to install the washing machine I told him the situation and he convinced me by accepting to replace it with a new machine. However, he asked me to use the machine till it is replaced, but I did not use it to avoid any confusion. Now it is 12th July 2011. The machine is still not replaced and the service engineer who came to my house is not even answering my

calls. If this is the kind of service by IFB, I am sorry, I have made a very big mistake in believing IFB products and services. Will this mistake be corrected at the earliest, I need to wash my clothes. Please look into this immediately.

Thanks

IFB-Washing Machine - Not working

All IFB washing machine user.......... BEAWARE......... !... IFB service center is manipulating and cheating to customers ..... They charge for the part even the same is perfect working condition..... so next time be care full.....

I suggest never buy this IFB washing machine.

harish---- [protected]

Sir/Madam,

I purchased Microwave Oven 30SC3 from IFB Industries Ltd,32&33, Ist floor, Sathya Mansion, Chitta Reddy Colony, Tardbund X Roads, Secunderabad I was delivered the product to my residence on 25.06.2011. When i opened the Package, to my surprise i found that the neither the rotating glass nor the grill items and accessories were found in the package and more over the interiors of the oven is spread with rest strains which shows that the microwave has been used several times and is not a new one. The warranty card is also missing. On contacting Mr. Dass(Mob:[protected]) of IFB, Tardbund the Sales person he directely denied of addressing the problem and informed that the complaint should be registered through call center. On repeated request he said he would inform the service personnel.

On contacting the call center i was given two mobile numbers of Mr. Pradeep and Mr. Ravi whose mobiles are either switched off or not reachable for past five days. On Contacting Mr. Dass again he is also not at all responding to my calls.

I registered the complaint on 01.07.2011, 02.07.2011,03.07.2011 and 04.07.2011 through website but till now no person has contacted me nor has conveyed that the complaint will be resolved. I also registered a complaint through call center and was given the contact numbers of the following persons responsible for Services in Hyderabad. But none of the persons are responding to my calls.
Mr. Ramakrishna - [protected]
Mr. Praveen- [protected]

I have been trying to contact so many Service persons but none of them are responding. I am really fed up calling the above service personnel.

I regret to have purchased a product from IFB which has such a poor service and does not bother to give any response to customers compliant inspite of reminding them daily.

Very poor services i have purchased a very new microwave oven 20PG3S they commited we that they will send the enginess for free demo within 24 hrs . now its being a 1 week i have made so many complaints to call center , they says we are escalating the matter to higher person , but no responce . they share some other numbers also either they are wrong number or that people also dint came back ...


Regards
Hemant Kapoor

I have purchased 17PG2S Microwave oven on mar end 2011.my oven Glass tray was damaged ater 1 week of purchase.This matter i brought to notice of hospet dealer Vasavi digital shoppe and also service centre at bellay for purchase of galss tary on chargeable basis but still now i have not received any positive response from both of them, kindly help me to get Glass tray as early as possible

thanking you,
eranna Bhonsle
Dy mgr
JSW steel ltd
+91-[protected]

I purchased an IFB Front Load Washing Machine in June 2007 which is since then not working properly. Every other day it has a problem with its working and there is no respite from the side of the Company inspite of multiple complaints filed. Now currently again its wash tub is leaking and even after so many complaints filed online on their website there is no one to hear us.

Kindly do the needful

Aditya Jain
[protected]

My complaint no is 6500652 . Its not even a year and the washing machine (Model no.AW7233) has started giving problems, some important part (digital panel) in it has stopped functioning. When I complained to the customer care (on 8th June2011), they sent some one after two days of complaint. He said that some important part has to be replaced and came with the part after 3 days, that too after constant calling. But he came with the wrong part and said that the original part is out of stock and would come within two -three days. It been more than 15 days today and I have received no response. Worst during the monsoons its difficult to wash and dry clothes.
I had immense trust in IFB and its after sales supports but its saddens me to say that its the worst customer service I have seen till date. The apathetic attitude of the customer service personnel disgusted me. I have been calling the customer care so often but the only response I get is "sorry” and that the part will come within 2-3 days and keep on postponing the same (till date they say it will take another 8 days, with only a verbal reply and not in writing). They refuse blatantly to provide me with anything in writing (Mr. Iqbal refuses to provide any assistance) . Your senior Amreen refuses to come on the phone. I feel so cheated after taking this machine. Its not only about replacing the part, but the attitude of your customer service personnel depicts how insensitive they are to the customer. How can an international company like you not have a part of one of your largest selling washing machine?
If you cannot provide me with the replacement part, please replace the machine as the machine is still under warranty.

A harassed customer,
Naresh Doshi
email- [protected]@gmail.com

On lodging comlain on-line with ifb; thier fbd. Serv. Cntr. I/c. Ms. Deepika reply was that they will only give 10% discount on total bill; but their tech. Mr. Mohan was offering repairs free of cost by makinf amc;if we pay him +1000/-+amc. Fees on 21/06/2011.

Shashi nagpal
#[protected]
[protected]@hotmail.com

Encl:copy of complain:-

C. Id:1882685:-pl. Ref. My prev. Complain nos. 5941345 which took 20-22 days for rectifications. Now again m/c. Is out of order since 18/06/2011; error e4. After lodging comlain vide 6575196 on 20/06/2011;i got estimate of between[protected]/- for rectification on 21/06/2011 from your serv. Cntr.
Now i am fed up from this w. M/c.& your service systems;because this defective m/c. Is troubling me from the very begining of purchasing on 11/05/2009 i. E. Within 1yr.
So, hereby, you are requested to please rectify on foc. Basis; otherwise i will be constrained to put this case in consumer court.

The compalint of non functioning of machine was registerd on[protected]. the complaint No is 6533863 ( by my wife Shubhada Jadhav) . After rigerous follow up the technicial visited the machine on[protected] and told that some parts are to be replaced which will take about 4 days time. Though we are contacting daily on Tel No[protected] , till today the machine has not atteneded to. It si told that due to shortage of spare parts it is taking time . Also they are not committing any date to attaend and service the machine. My wife is not well and due to careless attitude of servicing centre we are facing greate difficulties. I purchased thsi machine 3 yrs back thinking that IFB is well reputed company and cares for customer. However I felt that I have made mistake by purchasing this machine.

My message may be sent to IFB higher officials of servicing deparment to find out the reasons for such abnormal depaly.

Jadhav BB ( [protected])

DEAR SIR,
IAM MR.CHURCHILL JAYAPRAKASH A SENIOR CITIZEN,RESIDING AT MIYAPUR,HYDERABAD.
I BOUGHT AN IFB WASHING MACHINE IN 2008 AND I HAVE PAID ANNUAL MAINTENANCE CONTRACT FOR ONE YEAR ON[protected].
I HAVE GIVEN SEVERAL COMPLAINTS ON TELEPHONE REGARDING WASHING MACHINE REPAIR AND AFTER SEVERAL COMPLAINTS,TECHNICIANS CAME FOR REPAIR AND LEFT THE JOB INCOMPLETE AND EVER SINCE THEY ARE NOT RESPONDING MY CALLS.
AS PER AMC TERMS AND CONDITIONS THEY ARE SUPPOSED TO RESPOND TO MY COMPLAINTS WHICH THEY ARE NOT COMPLYING WITH.
I REQUEST YOUR HELP IN THIS REGARD AS IAM UNABLE TO SOLVE THIS PROBLEM.
THANKING YOU,
YOURS FAITHFULLY
M.CHURCHILL JAYAPRAKASH

After the first year of buying Elena for about 15K rs, 2-3 times a year there is a problem. Each time they charge a BOMB and the cost of maintanence has exceeded the cost of the machine is about 4 years !! unbelievable. I think it is better to get a new LG or Samsung machine and discard this one.
Can IFB look at the history of complaints and the cost and give 1 free service this time?
the GASKET needs to be replaced !!!

My washing machine stopped working on 12/06/2011 and I filed a complaint the next working day (on 13/06/2011) by calling the customer care helpline no. [protected]. They registered my complaint, giving me a complaint # 6530063 and also providing me with a customer # 1521815. They assured the complaint would be attended to within 24hrs. (the washing machine is registered under my husband's name - Ramendra Singh).
I got a call from the franchise company on 13/06/2011 at 10:29am, which I could not attend as I was at my workplace but when I saw the call I called them around 12pm to inquire and they said that it won't possible to send a service man that day as they've already left for the field and they assured to send somebody the next day (14/06/2011). Next day I received a call from[protected] at 12:01pm from the service man, who said he would visit my house between 1300 to 1700 hrs, to check the washing machine. I waited till the evening but no one turned up.
The next day, 15/06/2011 I again called up the franchisee on[protected] and the gentleman on the phone said that it won't be possible as the service personnel is unavailable but if I remind him by calling him the next day (I.E.16/06/2011) he will surely send the service personnel today. But its 6 pm now and no one has visited nor called to confirm their visit.
This is pure harrassment. The person (at the franchisee) I spoke to on the phone is called riya refused to let me speak to any supervisor of her's, despite my asking her several times.
The customer care executive provided me with ms. Shonali shide's number (supposedly, branch manager, mumbai,maharastra). Her no. Is [protected]. I could not get through her no. So I was provided with the landline nos.[protected]/28835997 which are the franchisee office's nos. And they do not know any shonali shinde.
Please help. This is not the first time ifb has harrassed me like this. Every time I file a complaint, it has always taken them atleast 10-15 days to attend to it.
Please help and I do not know how else to tackle this problem.

Thanking you,
mugdha bhattacharya

BAD SERVICE DURING THE GUARANTEE PERIOD

I registered a complaint two months back regarding irregular functioning and water leakage through the detergent tray. But still now the service peoples are not able to rectify the problem(more than 5 times technicians visited).And finally on last week i registered a complaint(more than 7 days before) and i requested to take the machine for detail checkups but still now there is no response from the service person.

my complaint no is[protected]june 2011 WITH IFB SERVICE CENTER [protected]
i have amc for four years with plastic parts
1 visited on 11 june and charge for replacement of pipe inside machine becus amc with plastic parts who was signned already resigned from co.
2 13 june phone from service center told me that this pipe is damaged due to coin (IT IS NOT POSSIBLE)
3 14 june phone from service center told me that pipe is not under AMC (told me that all parts are including while AMC )
daily they change statement so please take this matter serously last 7 days my machine stoped due to leakage

sir, please find out exect problem and mail me imm.

I HAVE I FB WASHING MACHINE, FOR WHICH TWO OF SERVICE PERSONALS FROM I F B COMPANY CAME TO OUR HOUSE FOR THE FIRST SERVICE. THEY HARDLY SPENT LESS THAN FIVE MINUTES ON SERVICING AND FINISHED DOING IT . IN BETWEEN OF THAT FIVE MINUTES , ONE OF THEM APPROACHED ME FOR SELLING A KIND OF CLEANING POWDER WHICH COSTS RS.750/-. HE WAS MORE OR LESS THREATENING ME TO BUY THE CHEMICAL OR MY MACHINE WOULD GO RUSTED VERY SOON. WHEN I REFUSED TO BUY THAT POWDER , THEIR BEHAVIOR AND SPEECH WERE GONE DIFFERENT. COMPANIES LIKE IFB SHOULD KEEP PERSONS WHO POSESS WITH GOOD CONDUCT AND PLEASING MANNERS . SECONDLY, WHY THE CUSTOMERS SHOULD BE FORCED TO BUY THEIR SUBLIMENTARY PRODUCTS SUCH AS CLEANING AGENTS FOR THE DRUM.. THAT TOO FOR THE FIRST SERVICE ITSELF.( WITH IN THREE MONTHS)
VIJILA PRINCE. CHROMPET

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

Sub: Non delivery of Neptune dishwasher inspite of making a FULL payment of Rs.26500/- on 20/05/2011

Dear Sir,
I made a payment of Rs.26500 on 20/5/2011 to purchase a IFB Neptune dishwasher. The payment was made at IFB POINT, 18 D, Jawaharlal Nehru Salai (100 Feet Road), 1st Floor, Koyambedu, Chennai - 600107. Tel. 2479 2363, 3242 9235. I was given a stamped collection detail slip with no. 3802. Till date, the dishwasher has not been delivered!! The response that I get from the director Sharma S[protected] and his agent Ramesh (to whom I made the payment) is appalling!! They keep telling lies and give false promises. I was told that there was no stock and that it'll take 2 days, 3 days...etc by Ramesh. Today its 04 Jun 2011..When I call they just get me off the phone telling some lie and giving some false hope that they'd call back. They never do! The director even tried telling me once that it was the wrong no. when I called and finally gave his phone to the agent to get rid of me! I have been cheated to the tune of Rs.26500! My hard earned money and I'm given the run around. All this started when one girl Lakshmi [protected] kept calling me again and again and again for over a month(A MONTH) kept routinely calling me at odd hours disturbing my sleep(I work in night shift). I was woken up by the persistent phone calls many times. Finally I consented to buy the dishwasher and took great effort to go to Nungambakkam as directed by her only to find that the lady there quoted a different pricing and didn't have the payment option that I wanted. I was disappointed and gave up. But still the constant inflow of calls continued and finally I again consented and travelled all the way to IFB point Koyambedu to make the payment only to complain to you now :( This experience has left a very bad taste in my mouth. I've always had a high reputation for your company. The customer service is horrible. We get to talk to irresponsible, pathological liars. I do understand out of stock issues but why was it not conveyed to me before I made the payment? Why didn't they call when they promised they'd call regarding the delivery? Why is taking more than 10 days to deliver a product? I have lost faith! I have a microwave and a washing machine from your company. I'd appreciate any compensation for all the inconveniences that I had to undergo..my sleep getting disturbed inspite of telling the call center girl not to call when I was sleeping, the time spent, the false promises made, the consistent lies, the payment hassles, the mental torture and the long eternal wait after making the payment. If nothing can be done please refund my HARD EARNED money of Rs.26500/-. Kindly redress my grievance at the earliest.

Abiramasundari.S

Dear Sir,

I had purchesed one washing machne of IFB make through bajaj finance in the month of March,2011.
Than one of your excutive ask me over phone to make an insurence with this loan and he told me that he will add the insurence premeum with the Loan EMI and send the documentiaon of insurence to my residence through Speed Post.Now the premium has deducted but unfortunately no documentation has reached so far.

In this situation from next month I will stop the EMI payment,If i can not get the document of the Insurence.

With Best Regards,

Krishnendu Sikder

6/1C/2 Raja Apurba Krishna Lane,Kolkata-700050

Email:[protected]@yahoo.com

I have been trying to contact the service centre since two days but no is engaged always.......i have got Elena IFB washing Machine which is around five years old ...i am facing the problem of clothes not getting dried up and water is left behind after the full washing cycle is over.kindly send somebody to look after the complaint. Since i have been transferred so my new address and no is....

Reshu Saini
Officers's Mess
No 4 Air Force Selection Board
Varanasi Cantt
Varanasi (U P) - 221 002