IFB Industries Complaints & Reviews

Complaint No. 7055780 ID No. 2713762

Washing Machine Senorita DX not working since August 30, 2011and had registered a complaint as per the details given above.

Techinician had come and attended to the problem on 31st August and had said that he had to replace the Control Board at which time he informed the office and they in turn informed that the part would be available by Friday, 2nd September, 2011. Till date the part is not available in the Company. The manager Mr. Kumar ([protected]) gives a big assurance that I do not have to talk to anyone and he will do the needful tomorrow itself - this was on September 12, 2011. His tomorrow has not come till date and now he is avoiding my phone calls.

Regret to inform that till date i.e. 16th September 2011 no action has been taken for this complaint neither from the Company nor their service centre at Chembur/Vikhroli

This is a mental harassment to the customer. I would like to know the procedure to cancel the AMC immediately.

I had purchased an IFB Microwave oven (Model: 25 SC 2/ SNo:[protected] from M/s Rhythm House, Noida on 03/11/2010.
Almost from the date of purchase, I am made to run from pillar to post to keep the oven in working condition.
You can check from your records that almost every month complaints for various type of problems are registered in your service centre for non-functioning of the equipment. Every time, the average time taken to rectify the complaint is 15 – 20 days.
Last time, I have made a complaint on 06/08/2011 (No: 6899538) and the representative came on 08/08/2011. He had intimated that magneto needs replacement. After 1 month of regular vigorous follow up, technician from MG Electronics brought one old used wrong sized magneto (No: 410 in place of required 610 size) on 06/09/2011. The oven worked for 5 minutes and even before the technician left the premises, there was a blast inside the oven.
The technician was called back and he had intimated that “wrong sized magneto was brought and is in the knowledge of branch head of IFB (Mr. Vikas Gaur and Mr. Samantha). The same fact was agreed by Mr. Vikas Gaur also. The technician agreed that some other parts were also damaged due to wrong sized magneto, which has already lived its life.
Whenever your service centre was contacted, they used to give a time frame of 2 – 3 days for resolution, but it was never adhered to. While your service centre was contacted on 06/09/2011, they had again intimated that magneto is not available now and will be replaced once it becomes available. No time frame is given by the service centre.

I booked an IFB washing machine ( Digital SX) on ifbappliances.com on 20th August. Online order number is 190606.

For first whole week, I had to fight with the payment problem as their server had problem, and now there is no product or info after 3 weeks.

Its a horrible experience, I called their call center and all the time they say they dont know about this order number or they will escalate and nothing happens.

Have repeatedly called their constumer care who just provide me different numbers to talk to .

[protected] ( no one ever picked up this, though IFB helpdesk
repeatedly mentions this number to be of the person incharge on online sales )


If presales is such a pathetic experience with no response on mail/calls. One can imagine the plight in after sales service

Request fellow customers to stay away from this brand and sales scam . Totally unprofessional and unethical business practice is the least i can say for IFB. ( International FRAUD Brand !! )

Regards
sandeep

Complain number-7047021, dated-29/8/2011, time-2:40pm,

Washing machine is purchased from M/s. V.B.Elecronics, Vapi on 13/07/2010 under two years warranty.

Model No. 8061- IFB Top Load

We have contacted several time Mr. Pravin Mobile No. [protected]. Everytime they promise to attend.

Still the problem is not resolved.

We are mentally harrased by the company service department and their customer care department.

We need your intervention to compansate the harrasement charges

To
The Regional Customer Service manager, IFB India Pvt Ltd
Sub: IFB washing machine Model: SENATOR 6kg G-400 1100/min
(Equipment Sr No. WT STR 6kg B ; Below Barcode No. 1S6070411IWD24940)
Retail Purchase : Through M/s Vasant and Co, Nagercoil (Currently in AMC, Nagercoil service branch - Receipt No. 82178)
Customer name: H. Patro, E-53, AnuVijay Township ; Cust ID: 1047599
Sir,br...

My IFB customer Id : 2792609
My contact : [protected]
IFB registered mobile : [protected] (Currently this number is disabled)


I bought a washing machine 3 months ago , that time I needed an extension outlet pipe to use the machine. I was told that I need to buy it from IFB customer care.
I have requested for it more than 5 times . The all India customer care takes my request and ask me to call the local service center . When I call the local service center , they say that they will give service only when they get request from company side.
Poor after sales service and customer harassment should be their tagline.
Also due to poor installation of the machine , the inlet pipe is leaking at mouth for which I have made a request but no response from that side.

I booked an IFB washing machine ( AW7233) on ifbappliances.com on 24th August. Online order number is 191625

Least i can is it has been a nightmare since then following it up . Amount was debited from my credit card the next day , but never had any mail or call on the status of delivery as on today ( Sept 09 ).

Have repeatedly called their constumer care who just provide me different numbers to talk to . Had called up numerous times the below ( Hyderabad) numbers

[protected]/602
[protected]
[protected]
[protected] ( no one ever picked up this, though IFB helpdesk
repeatedly mentions this number to be of the person incharge on online sales )

I am being suggested to upgrade my model ( pay more ) as the stock is not available since 4 months !! . But what they seem to forget is i ordered a product from their website and the product was put on sale . So to put product on sale thats not available with them is no less than a scam .

If presales is such a pathetic experience with no response on mail/calls. One can imagine the plight in after sales service

Request fellow customers to stay away from this brand and sales scam . Totally unprofessional and unethical business practice is the least i can say for IFB. ( International FRAUD Brand !! )

My complaint number with IFB is 7015891 and customer id is 1671653...its already 13 days since I filed a complaint with ur 24hr helplime ..and till date I'm suffering. Mr. Wasim([protected]) - head of elite Services to whom IFB has given the contract for services has just been sending inefficient technicians without any Identity card to my home...the first visit by the technician was on 25 Aug. when he said that he'll replace the belt in a days time. No response from the company thereafter. I've been repeatedly calling up and sending reminders ...The telephone helpline gave me the number of Mr. Wasim who assured me that he'll get it done in 2 days and he has recd the parts. His tecnicians come on 1st Sep. and said that the drum is not moving...someother person will come tomorrow...no one turns up on the next day too...again on calling him, he sends someone who do not have the right parts...We asked Mr. Wasim on 4th Sep. to get it fixed or send a standby machine to which he agreed and again today he has a new story that it couldn't be done and the parts will take another week...he and his team has been lying to us abt the status and have been sending ineffecient tecnicians to understand and solve the problem...they said that they have ordered the needed parts today and have asked for another 4-5 days..I need to know who is the senior I can talk to in this regard as talking to Mr. wasim has been a waste of time and effort...No positive result for us...only harassment...Kindly look into the matter.

I purchased IFB front loading machine model ELENA DX. The technician informed us,after installing the machine, for the required supplements,we have to order thru
the call-centre nbr,Hence I ordered 4itmes vide ref nbr//179216 of 27aug2011.
But till date no delivery of items to us,inspite 3/4 reminders,the provided phone
nbr of area-dealer 65093916/6472292//which appears to us..eitheter wrong nos,or the
dealer closed down the shop.
If this is the scenario for the supply of goods against cash payments,GOD KNOWS
what will happen,when fault-repair service will be required by us ?

Why all these companies,donot belive in after sale-service,Why only before sale-service to sell their goods only ?

The body of my IFB microwave oven is getting rusted. I have complained earlier, but executive visited to my house and told me that he will discuss this matter with his boss and then he will reply to me. But he had not reply. The gurranty period of my oven is coming to end this month. Kindly replace the body with new one.

Thanks and Regards

Prosenjeet Ghosh
5/98, Viraj Khand, Gomti Nagar, Lucknow, U.P.
[protected], [protected]

I had lodged the complaint to IFB helpline some 20 days back for repair of IFB washing machine 7 Kg digital fully automatic. Engineer had come to attend the complaint after many calls and many days. He gave us the estimate of Rs.7000/- for replacing door lock and PCB. We agreed. Even after replacing PCB and 3 or 4 visits of Engineer, my machine is still not working. Now, the engineer is not listening to us and help centre is asking to lodge the complaint again while the first complaint is not closed yet. Engineer has taken visit charges. My complaint against IFB service centre is, delay in attending the compaint, not picking up the telephone, Unskilled engineers and high amount of maintenance cost. IFB is not at all user friendly in India. Faulty PCB is common complaint of IFB. Consumers should select brands like Samsung, LG with good after sale service instead of IFB without after sale service.
Deepak Verma
Lucknow

Dear Sir/Madam,

I bought IFB washing machine three years back. For past three years I've been regularly complaining to the IFB Customer Service regarding the complaint that cotton clothes are getting torn particularly under garments, nighties etc. I am under a loss since I am losing roughly around Rs.10,000/- per year since the clothes mentioned above does lasts even for a month. Kindly help me in getting issue resolved at the earliest.

Regards,

Zubair
Chennai - 600094.
Mobile: [protected]

From
Pramod V
Sumeru, IswaryaNagar 48
Kerala
691010
[protected]
[protected]



I purchased IFB Washing machine (Elena) from Maliekkal electronics on 9 th june 2008, for Rs 16318. Warranty period was 2 year and I took a 2 year extended warranty @ the time of installation for Rs 1500.00; total warranty period is 4 years. Customer ID is 2524928. Purchase BillNo 2318. At the time of taking Extended warranty IFB persons claimed that all parts of the machine including rubber gasket is covered under extended warranty. Later they denied their promise.

It worked for the first two years without any issues. 6 months back we faced some complaint with the washing machine and service guys rectified the issue free of cost. After that the machines started to shiver a lot during its working. I contacted IFB customer care and they replaced two spares costing around Rs 2000 free of cost. Again it worked for a week and we noticed that problem was not resolved. We booked the complaint again and technician came and he claimed that floor level is causing problems. We accepted his arguments and requested him to demonstrate the machine where in my home where floor level is okay for him. He said to just check it with full load and let him know if any problems occur, he claimed that he tightened the loose nuts and bolts which was the reason for the noises. He gave his personal number to us to call if any issues occur . His name is Al amen. Mob no [protected] ( a service technician without proper dress code ie low waist pants), he advised us not to make complaint to IFB tollfree number rather call to his personal number. He tampered My IFB customer ID and tolfree number details which was written in the IB[censored]ser manual . From next week onwards the problem was severe and we got fed up with the noisy machine. We booked the complaint again and a new service person arrived he replaced its main board. This time we asked him to test the washing machine with clothes and We showed him the persisting issue. Inspite of that he asked us for satisfaction report, but we refused to sign the job card. Finally he admitted that the problem is still there and he needs to replace some more spares and he said he shall replace it the next day. This incident happened 2 weeks ago. We called IFB customer care and the response from customer care person was really shocking, he strongly said nothing can be done from his side he asked me to call local branch in charge and gave me a false number. I called to the number given by Customer care executive and realised that i was explaining the problems to somebody else. Finally I got the number of their Branch Incharge (Mr Rupesh) . I contacted Rupesh and he promised me a solution, and for your knowledge he did not keep his word.

Very soon i understood that Mr Rupesh is a person who always tries to run away from problems. Last incident was on 12-Aug-2011 wherein i got a call from IFB local service person Mr Praveen and I felt very irritated as i had already explained the problem to rupesh and his service persons many times. Mr Praveen asked, whether there is any problem with my IFB washing machine and I was not willing to explain the issue to him anymore. Finally he agreed that a person from their end reported a problem with gasket and he wants to replace it. He reached my house by noon and replaced the rubber gasket. To my surprise he gave me a service bill amounting approx 890. He argued that the warranty period for the product has expired and he got order from Mr Rupesh (His superior officer) to collect an half payment from the customer. . I expressed my protest as he didn’t mention about the charge before. Finally he left without collecting bill. I contacted customer service and came to know that my complaint has been closed on 27 th Jul 2011. It seems funny, my complaint was and is closed and IFB authorised service technicians are still working on the issue. What a pathetic system they have.

Areas of dispute
1) Delayed response from IFB service centre
2) IFB service technician tampered IFB customer ID and contact details and advised to call his personal numbers only.
3) IFB technician came home in a very indescent dress code (low waist jeans).
4) They closed my service on[protected] and IFB technicians replaced the spares twice after that.
5) IFB toll free customer care officer gave me a false number to contact.
6) IFB Service person tried to collect cash from US

My observations regarding IFB
1) IFB is a company who has no power over their service franchisees
2) TOP level management has never heard about THE word CUSTOMER CARE
3) IFB is group of persons who always wants money from customer
4) Substandard product + Substandard Service
5) A company created to steal money of Customers

I suggest all customers should stay away from IFB washing machines (Other product). Their initial warranty period is two years (recently they are giving 4 year warranty because of increased number of products) .You can realise, starting from the first day of installation that they have created many plans for stealing money of customer. Extended warranty + some products (Stabilizer) to safe guard its circuit from high voltage costing 1200 + extra rat mesh to protect machine. Then 1800 per year for AMC pack. I am damn sure that no IFB product will give seamless performance without their AMC pack. Just simple calculation

NEW IFB washing machine with 4 yr warranty Approx RS 16500
+ their optional protection accessories cost approx Rs 1500 Total cost is RS 18000
Assume that it is normal working life is 15 years let us calculate the cost

Cost for first 4 years 18000
Cost for Next 11 years 1800*11 19800

Total cost for this machine is approx Rs 37800


Approx Scrap value Is Rs 35000 for 15 years. in short we are spending approx Rs 200 + water and current for to wash our cloths.

I have checked the status of other IFB washing in my friends circle and came to know that two of my friends are using same brand they are also facing problems with IFB service. They said "IBF washing machines always wants to see their service technicians" and its spares are very costly (they have changed mother board of many IBF washing machines). A normal customer will not be able to afford its maintanence costs. They are also planning to switch to another brand. This washing machine is more beneficial to IFB because it steals money of owners at regular interval. I think as a genuine IBF customer this is my duty to share my horrible experience with IFB washing machine to all others . I will be very glad if my experiences made u think twice before buying an IFB washing machine. I already shifted one prospective IFB customer to LG

I purchased an IFB washing machine 7.0 kg,modelAW7233, srl. NO.80700349 from QRS Retail Ltd, MG Road, Thiruvananthapuram on 23/12/2008 by paying Rs.17600/-and an additional amount of Rs.1773/- towards extended warranty effective from 23/12/2010 to 22/12/2012. After a few months I noticed that the inner side of the cabin of the machine has become rusty and I complained to the dealer and the authorised service centre in vain. Therefore I sent a registered complaint 9/3/2011 to the General Manager, IFB Industries vide speed post registration No.EL[protected]IN. Since there was no response i made an online complaint. Then the service people arrived and assured to replace the cabin on receipt from the firm.Thereafter nothing materialised and meanwhile the machine went out of order and the serviceman informed that the condenser has to be replaced which is awaited from the Firm. I fail to understand the meaning of warranty and extended warranty of the product. This is clear case o[censored]nfair trade practice. It is requested that needful may please be done.
T Rajendran, C59, Observatory Govt. Quarters, Vikas Bhavan PO, Thiruvananthapuram, Kerala.

Bought an IFB Elena DX Washing machine one week ago in Velachery, Chennai

- Door didn’t close properly, unless the technician shoved in a screwdriver from one side. He took 2 hours to realise
this problem.
- Once the washing machine started water started spouting from inside, one of the pipes was badly punctured and water was gushing out internally.

I insisted I need a replacement. 2 Sales people rushed to my home, took photos of the washing machine from all sides and kept cursing their quality team. They assured I would get a new replacement. Please give us 1 week sir. We will get this done.

I complied, 1 week gone...no news from them. I called up...it took some time for
IFB Elena
View next photo | Delete Photo
me to remind the same sales guy of who I was. Sir, my senior says for such small issues we can’t give replacement. I gave him a piece of my mind. An hour later the second sales guy calls up and says.... My senior is out of station, I will check with him and call you back.....

Left feeling helpless .... wondering what to do!

Sir,
I have purchased an IFB Executive Plus Washing machine from Kuruvithadam Agencies, Thodupuzha before 5 years. Now that machine under repairing. The complaint has registered on 1/8/2011 at the above said shop. They intimated to the service centre, Kattappana several times. Service technicians did not rectify the complaint till this date. Then I regret to inform you that your company's service in Idukki district is very bad. Kindly take necessary actions in this case immediately.

Yours faithfully,

Sd/-
K R Reghu
Sreeragam
Temple Road
Thodupuzha
Idukki.
Ph: [protected]
Date: 16/8/2011

Its to inform you that I had purchase a IFB Washing Machine on 16 october 2009 of Rs. 16500 and I paid 16000 in cash and assured gift was according to dealer a item which's Mrp 3000 approx also not given to us because the gift was not available on that time, And bill also not given by him.

And it was installed on next day by the dealer. After some days dealer said that he received only 15500 and he is demanding of Rs.1000 and we are accepting Rs. 500 due towards him.

From that time the heater of the machine get overheat whenever we use it, we have a warranty of four year and company dose not provide any after sales service.

Dealer is bearing an authorized service center of IFB also, Thus the way he is unable to keep away us from companies all warranty and services legally provide by company.

The company since today after a lot of complained started earlier 15 feb 2010 and last complained was from us 12 jan 2011, now we are hopeless so we given up all efforts. Now we are looking only a hope from pahredar.




My customer id number is 2098680,
Name:- Basu deo Sharma
My Present address is c/o Vinod Agarwal (Medical wale),
near gurudwara,
Sheikhpura mohalla Sikar (Raj.)
Mobile no. +91-[protected],+91-[protected]
email:- [protected]@gmail.com Or [protected]@gmail.com

IFB INDUSTRIES LTD. HAS DONE A SERIOUS SCAM OF COLLECTING MONEY ON THE NAME OF REGISTRATION IN THERE MULTI LEVEL MARKETING OR DIRECT MARKETING SCHEME.
THEY ALLURED PEOPLE BY SHOWING RS. 20000 PER DAY EARNING, THEY MAKE PEOPLE TO DREAM FOR BIG MONEY JUST BY INTRODUCING TWO PEOPLE.
FIRST TIME A CORPORATE COMPANY DOING THIS TYPE OF FRAUD.
THEY HAVE EMPLOYED SOME PEOPLE FOR COLLECTING MONEY FROM INNOCENT PEOPLE.

ANIL
DELHI

I am having a IFB Microwave oven 20PG2S, and having Annual Maintenance Contract (AMC) (AMC No. 106650) for that we had We had lodged a complaint with IFB customer care centre (Customer care No.[protected] on 25th July 2011 (Complaint No. 6812012) regarding some problem in our Microwave. However, no body neither contacted nor visited our residence to attend the complaint. We have contacted IFB customer care centre many times again and reminded them about the poor service. We were again consoled and given one number[protected] & [protected]) of IFB so called service centre, to whom we tried to contact over phone on many times but every time we tried, the person present there told us that it will attended shortly may be 4- 5 days
But after 7 days on 1/08/2011 one technician from IFB came from Bhopal at 7.30PM without any pre information , all the family members are taking there dinner at that time we requested him to wait for 5 min , he told us that he will be came within 10 min.
But unfortunately he didn’t came on that day, Next day we again contacted to [protected] it was told us that the technician was getting late on that day, and will again come after 7 days
We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgment of complaint on 25/07/2011
It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company

Ashish Manoria
Email [protected]@hotmail.com
Mob [protected]

Dear Sir

I had purchased a IFB Microwave in 2009 with warranty till year 2012(3 years), the microwave has been repaired(magnetron replaced) twice and it is not working properly, it makes a loud sound and does not operates all functions properly.Initially one engineer from IFB side came for inspection and he went back claiming that he will come back tomorrow. Since last one week no one has even bothered to call back or provide an update when the problem can be fixed. I would request some strict action taken against IFB for being negligent in providing support services. Either they should refund the entire amount which I have paid initially while purchasing the microwave OR they should fix the problem immediately.

regards
dillip