IFB Industries Complaints & Reviews

The body of my IFB microwave oven is getting rusted. I have complained earlier, but executive visited to my house and told me that he will discuss this matter with his boss and then he will reply to me. But he had not reply. The gurranty period of my oven is coming to end this month. Kindly replace the body with new one.

Thanks and Regards

Prosenjeet Ghosh
5/98, Viraj Khand, Gomti Nagar, Lucknow, U.P.
[protected], [protected]

I had lodged the complaint to IFB helpline some 20 days back for repair of IFB washing machine 7 Kg digital fully automatic. Engineer had come to attend the complaint after many calls and many days. He gave us the estimate of Rs.7000/- for replacing door lock and PCB. We agreed. Even after replacing PCB and 3 or 4 visits of Engineer, my machine is still not working. Now, the engineer is not listening to us and help centre is asking to lodge the complaint again while the first complaint is not closed yet. Engineer has taken visit charges. My complaint against IFB service centre is, delay in attending the compaint, not picking up the telephone, Unskilled engineers and high amount of maintenance cost. IFB is not at all user friendly in India. Faulty PCB is common complaint of IFB. Consumers should select brands like Samsung, LG with good after sale service instead of IFB without after sale service.
Deepak Verma
Lucknow

Dear Sir/Madam,

I bought IFB washing machine three years back. For past three years I've been regularly complaining to the IFB Customer Service regarding the complaint that cotton clothes are getting torn particularly under garments, nighties etc. I am under a loss since I am losing roughly around Rs.10,000/- per year since the clothes mentioned above does lasts even for a month. Kindly help me in getting issue resolved at the earliest.

Regards,

Zubair
Chennai - 600094.
Mobile: [protected]

From
Pramod V
Sumeru, IswaryaNagar 48
Kerala
691010
[protected]
[protected]



I purchased IFB Washing machine (Elena) from Maliekkal electronics on 9 th june 2008, for Rs 16318. Warranty period was 2 year and I took a 2 year extended warranty @ the time of installation for Rs 1500.00; total warranty period is 4 years. Customer ID is 2524928. Purchase BillNo 2318. At the time of taking Extended warranty IFB persons claimed that all parts of the machine including rubber gasket is covered under extended warranty. Later they denied their promise.

It worked for the first two years without any issues. 6 months back we faced some complaint with the washing machine and service guys rectified the issue free of cost. After that the machines started to shiver a lot during its working. I contacted IFB customer care and they replaced two spares costing around Rs 2000 free of cost. Again it worked for a week and we noticed that problem was not resolved. We booked the complaint again and technician came and he claimed that floor level is causing problems. We accepted his arguments and requested him to demonstrate the machine where in my home where floor level is okay for him. He said to just check it with full load and let him know if any problems occur, he claimed that he tightened the loose nuts and bolts which was the reason for the noises. He gave his personal number to us to call if any issues occur . His name is Al amen. Mob no [protected] ( a service technician without proper dress code ie low waist pants), he advised us not to make complaint to IFB tollfree number rather call to his personal number. He tampered My IFB customer ID and tolfree number details which was written in the IB[censored]ser manual . From next week onwards the problem was severe and we got fed up with the noisy machine. We booked the complaint again and a new service person arrived he replaced its main board. This time we asked him to test the washing machine with clothes and We showed him the persisting issue. Inspite of that he asked us for satisfaction report, but we refused to sign the job card. Finally he admitted that the problem is still there and he needs to replace some more spares and he said he shall replace it the next day. This incident happened 2 weeks ago. We called IFB customer care and the response from customer care person was really shocking, he strongly said nothing can be done from his side he asked me to call local branch in charge and gave me a false number. I called to the number given by Customer care executive and realised that i was explaining the problems to somebody else. Finally I got the number of their Branch Incharge (Mr Rupesh) . I contacted Rupesh and he promised me a solution, and for your knowledge he did not keep his word.

Very soon i understood that Mr Rupesh is a person who always tries to run away from problems. Last incident was on 12-Aug-2011 wherein i got a call from IFB local service person Mr Praveen and I felt very irritated as i had already explained the problem to rupesh and his service persons many times. Mr Praveen asked, whether there is any problem with my IFB washing machine and I was not willing to explain the issue to him anymore. Finally he agreed that a person from their end reported a problem with gasket and he wants to replace it. He reached my house by noon and replaced the rubber gasket. To my surprise he gave me a service bill amounting approx 890. He argued that the warranty period for the product has expired and he got order from Mr Rupesh (His superior officer) to collect an half payment from the customer. . I expressed my protest as he didn’t mention about the charge before. Finally he left without collecting bill. I contacted customer service and came to know that my complaint has been closed on 27 th Jul 2011. It seems funny, my complaint was and is closed and IFB authorised service technicians are still working on the issue. What a pathetic system they have.

Areas of dispute
1) Delayed response from IFB service centre
2) IFB service technician tampered IFB customer ID and contact details and advised to call his personal numbers only.
3) IFB technician came home in a very indescent dress code (low waist jeans).
4) They closed my service on[protected] and IFB technicians replaced the spares twice after that.
5) IFB toll free customer care officer gave me a false number to contact.
6) IFB Service person tried to collect cash from US

My observations regarding IFB
1) IFB is a company who has no power over their service franchisees
2) TOP level management has never heard about THE word CUSTOMER CARE
3) IFB is group of persons who always wants money from customer
4) Substandard product + Substandard Service
5) A company created to steal money of Customers

I suggest all customers should stay away from IFB washing machines (Other product). Their initial warranty period is two years (recently they are giving 4 year warranty because of increased number of products) .You can realise, starting from the first day of installation that they have created many plans for stealing money of customer. Extended warranty + some products (Stabilizer) to safe guard its circuit from high voltage costing 1200 + extra rat mesh to protect machine. Then 1800 per year for AMC pack. I am damn sure that no IFB product will give seamless performance without their AMC pack. Just simple calculation

NEW IFB washing machine with 4 yr warranty Approx RS 16500
+ their optional protection accessories cost approx Rs 1500 Total cost is RS 18000
Assume that it is normal working life is 15 years let us calculate the cost

Cost for first 4 years 18000
Cost for Next 11 years 1800*11 19800

Total cost for this machine is approx Rs 37800


Approx Scrap value Is Rs 35000 for 15 years. in short we are spending approx Rs 200 + water and current for to wash our cloths.

I have checked the status of other IFB washing in my friends circle and came to know that two of my friends are using same brand they are also facing problems with IFB service. They said "IBF washing machines always wants to see their service technicians" and its spares are very costly (they have changed mother board of many IBF washing machines). A normal customer will not be able to afford its maintanence costs. They are also planning to switch to another brand. This washing machine is more beneficial to IFB because it steals money of owners at regular interval. I think as a genuine IBF customer this is my duty to share my horrible experience with IFB washing machine to all others . I will be very glad if my experiences made u think twice before buying an IFB washing machine. I already shifted one prospective IFB customer to LG

I purchased an IFB washing machine 7.0 kg,modelAW7233, srl. NO.80700349 from QRS Retail Ltd, MG Road, Thiruvananthapuram on 23/12/2008 by paying Rs.17600/-and an additional amount of Rs.1773/- towards extended warranty effective from 23/12/2010 to 22/12/2012. After a few months I noticed that the inner side of the cabin of the machine has become rusty and I complained to the dealer and the authorised service centre in vain. Therefore I sent a registered complaint 9/3/2011 to the General Manager, IFB Industries vide speed post registration No.EL[protected]IN. Since there was no response i made an online complaint. Then the service people arrived and assured to replace the cabin on receipt from the firm.Thereafter nothing materialised and meanwhile the machine went out of order and the serviceman informed that the condenser has to be replaced which is awaited from the Firm. I fail to understand the meaning of warranty and extended warranty of the product. This is clear case o[censored]nfair trade practice. It is requested that needful may please be done.
T Rajendran, C59, Observatory Govt. Quarters, Vikas Bhavan PO, Thiruvananthapuram, Kerala.

Bought an IFB Elena DX Washing machine one week ago in Velachery, Chennai

- Door didn’t close properly, unless the technician shoved in a screwdriver from one side. He took 2 hours to realise
this problem.
- Once the washing machine started water started spouting from inside, one of the pipes was badly punctured and water was gushing out internally.

I insisted I need a replacement. 2 Sales people rushed to my home, took photos of the washing machine from all sides and kept cursing their quality team. They assured I would get a new replacement. Please give us 1 week sir. We will get this done.

I complied, 1 week gone...no news from them. I called up...it took some time for
IFB Elena
View next photo | Delete Photo
me to remind the same sales guy of who I was. Sir, my senior says for such small issues we can’t give replacement. I gave him a piece of my mind. An hour later the second sales guy calls up and says.... My senior is out of station, I will check with him and call you back.....

Left feeling helpless .... wondering what to do!

Sir,
I have purchased an IFB Executive Plus Washing machine from Kuruvithadam Agencies, Thodupuzha before 5 years. Now that machine under repairing. The complaint has registered on 1/8/2011 at the above said shop. They intimated to the service centre, Kattappana several times. Service technicians did not rectify the complaint till this date. Then I regret to inform you that your company's service in Idukki district is very bad. Kindly take necessary actions in this case immediately.

Yours faithfully,

Sd/-
K R Reghu
Sreeragam
Temple Road
Thodupuzha
Idukki.
Ph: [protected]
Date: 16/8/2011

Its to inform you that I had purchase a IFB Washing Machine on 16 october 2009 of Rs. 16500 and I paid 16000 in cash and assured gift was according to dealer a item which's Mrp 3000 approx also not given to us because the gift was not available on that time, And bill also not given by him.

And it was installed on next day by the dealer. After some days dealer said that he received only 15500 and he is demanding of Rs.1000 and we are accepting Rs. 500 due towards him.

From that time the heater of the machine get overheat whenever we use it, we have a warranty of four year and company dose not provide any after sales service.

Dealer is bearing an authorized service center of IFB also, Thus the way he is unable to keep away us from companies all warranty and services legally provide by company.

The company since today after a lot of complained started earlier 15 feb 2010 and last complained was from us 12 jan 2011, now we are hopeless so we given up all efforts. Now we are looking only a hope from pahredar.




My customer id number is 2098680,
Name:- Basu deo Sharma
My Present address is c/o Vinod Agarwal (Medical wale),
near gurudwara,
Sheikhpura mohalla Sikar (Raj.)
Mobile no. +91-[protected],+91-[protected]
email:- [protected]@gmail.com Or [protected]@gmail.com

IFB INDUSTRIES LTD. HAS DONE A SERIOUS SCAM OF COLLECTING MONEY ON THE NAME OF REGISTRATION IN THERE MULTI LEVEL MARKETING OR DIRECT MARKETING SCHEME.
THEY ALLURED PEOPLE BY SHOWING RS. 20000 PER DAY EARNING, THEY MAKE PEOPLE TO DREAM FOR BIG MONEY JUST BY INTRODUCING TWO PEOPLE.
FIRST TIME A CORPORATE COMPANY DOING THIS TYPE OF FRAUD.
THEY HAVE EMPLOYED SOME PEOPLE FOR COLLECTING MONEY FROM INNOCENT PEOPLE.

ANIL
DELHI

I am having a IFB Microwave oven 20PG2S, and having Annual Maintenance Contract (AMC) (AMC No. 106650) for that we had We had lodged a complaint with IFB customer care centre (Customer care No.[protected] on 25th July 2011 (Complaint No. 6812012) regarding some problem in our Microwave. However, no body neither contacted nor visited our residence to attend the complaint. We have contacted IFB customer care centre many times again and reminded them about the poor service. We were again consoled and given one number[protected] & [protected]) of IFB so called service centre, to whom we tried to contact over phone on many times but every time we tried, the person present there told us that it will attended shortly may be 4- 5 days
But after 7 days on 1/08/2011 one technician from IFB came from Bhopal at 7.30PM without any pre information , all the family members are taking there dinner at that time we requested him to wait for 5 min , he told us that he will be came within 10 min.
But unfortunately he didn’t came on that day, Next day we again contacted to [protected] it was told us that the technician was getting late on that day, and will again come after 7 days
We trusted IFB and brand and expected excellent after sales service but it is disgusting and disappointing to get so worst service that no one ever bothered to call us back after lodgment of complaint on 25/07/2011
It is really disheartening to note that IFB Company officials have not taken enough care to find out that whether customer’s grievance has been addressed or the complaint is attended or not. Not even the emails has been acknowledged as yet by your Company

Ashish Manoria
Email [protected]@hotmail.com
Mob [protected]

Dear Sir

I had purchased a IFB Microwave in 2009 with warranty till year 2012(3 years), the microwave has been repaired(magnetron replaced) twice and it is not working properly, it makes a loud sound and does not operates all functions properly.Initially one engineer from IFB side came for inspection and he went back claiming that he will come back tomorrow. Since last one week no one has even bothered to call back or provide an update when the problem can be fixed. I would request some strict action taken against IFB for being negligent in providing support services. Either they should refund the entire amount which I have paid initially while purchasing the microwave OR they should fix the problem immediately.

regards
dillip

Respected Sirs,

We buy Washing Machine From IFB Company. Model no of machine is Senator DX 6 Kg. Since we buy it we facing various types of Error massage problem from the machine. From last 10 month we getting E7 error massage from this machine. Regarding this we make compliant to the locale service station but not any proper solution is provided by that person. We also Register Compliant in customer Care of IFB on company’s customer care number[protected]. From Them We get a compliant number which is 6788783. But since yet no any representative of company visit to our place or no any local service person is visited to our place. Even we can not getting proper reply from company service center which is located in our area Junagadh. Local service center person also saying that we are not responsible for this to give serviced to you. On this matter we want that company kindly change our washing machine and provide us new washing machine or give our money back.

A.S. Karia
36, Ashok Nagar Society, S.T. Road Junagadh 362001
[protected]

My consumer ID No:1690248, my mobile No.[protected]. My IFB washing machine, seno+ is under AMC. My complaint registered No.6719491 on 11.07.2011. The product is not working good and the water pushing-out process and spinning process not working. My call with waste toll free service No.[protected] became waste. The service centre No. in Cuddalore[protected] given by the toll free service is also waste. As the IFB washing machine is not working, my family is suffering a lot. The AMC is totally fradulant and money minded aim to cheat the consumer! It is not know why the reputed concern get its name tarnished! I advise my friends and relatives NOT to purchase IFB washing machine which extends only a VERY VERY POOR service to its consumer and the AMC is an act of FRADULANT and cheating!
I humbly request the Indian Consumer Forum to take appropriate action against the company and direct them to attend my complaint forthwith.
I also request the company, which is said to be reputed, not to cheat the consumer and the consumer call may be responded as early as possible.

Service persones not attending


My complaint No. is 6752428.

My IFB washing machine is under AMC and I am in Karol bagh, new delhi. In spite of the repeated request to the help line no service persons are attending the machine,.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

during operation machine is making huge noise and even after the washing circle is complete, the water remains in the machine. The spin is not at all working. Even after repeated reminders and once the complaint has been attended too, the problem persists. No concrete solution to the problem is there.

We are fed up and hence making this complaint in writing with a hope that someone will look into it personally and redress our grievance.

Regards

Pawan Kaushik
[protected]

Purchased an IFB Micro oven from Next (Lal Bangla) on 10-07-11 .
Till now no body bothers to give demonstration,it is so disgusting and taking out believe for further
purchase.

Purchased IFB washing machine - top load - 6 kg from Vinaya's (Uttarahalli, Bangalore) on 6th July 2011. Inspite of asking the showroom person to deliver a fresh piece, he cheated me by delivering the display piece, which is unacceptable. When the service engineer came to my house to install the washing machine I told him the situation and he convinced me by accepting to replace it with a new machine. However, he asked me to use the machine till it is replaced, but I did not use it to avoid any confusion. Now it is 12th July 2011. The machine is still not replaced and the service engineer who came to my house is not even answering my

calls. If this is the kind of service by IFB, I am sorry, I have made a very big mistake in believing IFB products and services. Will this mistake be corrected at the earliest, I need to wash my clothes. Please look into this immediately.

Thanks

IFB-Washing Machine - Not working

All IFB washing machine user.......... BEAWARE......... !... IFB service center is manipulating and cheating to customers ..... They charge for the part even the same is perfect working condition..... so next time be care full.....

I suggest never buy this IFB washing machine.

harish---- [protected]

Sir/Madam,

I purchased Microwave Oven 30SC3 from IFB Industries Ltd,32&33, Ist floor, Sathya Mansion, Chitta Reddy Colony, Tardbund X Roads, Secunderabad I was delivered the product to my residence on 25.06.2011. When i opened the Package, to my surprise i found that the neither the rotating glass nor the grill items and accessories were found in the package and more over the interiors of the oven is spread with rest strains which shows that the microwave has been used several times and is not a new one. The warranty card is also missing. On contacting Mr. Dass(Mob:[protected]) of IFB, Tardbund the Sales person he directely denied of addressing the problem and informed that the complaint should be registered through call center. On repeated request he said he would inform the service personnel.

On contacting the call center i was given two mobile numbers of Mr. Pradeep and Mr. Ravi whose mobiles are either switched off or not reachable for past five days. On Contacting Mr. Dass again he is also not at all responding to my calls.

I registered the complaint on 01.07.2011, 02.07.2011,03.07.2011 and 04.07.2011 through website but till now no person has contacted me nor has conveyed that the complaint will be resolved. I also registered a complaint through call center and was given the contact numbers of the following persons responsible for Services in Hyderabad. But none of the persons are responding to my calls.
Mr. Ramakrishna - [protected]
Mr. Praveen- [protected]

I have been trying to contact so many Service persons but none of them are responding. I am really fed up calling the above service personnel.

I regret to have purchased a product from IFB which has such a poor service and does not bother to give any response to customers compliant inspite of reminding them daily.

Very poor services i have purchased a very new microwave oven 20PG3S they commited we that they will send the enginess for free demo within 24 hrs . now its being a 1 week i have made so many complaints to call center , they says we are escalating the matter to higher person , but no responce . they share some other numbers also either they are wrong number or that people also dint came back ...


Regards
Hemant Kapoor