IFB Industries Complaints & Reviews

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

Sub: Non delivery of Neptune dishwasher inspite of making a FULL payment of Rs.26500/- on 20/05/2011

Dear Sir,
I made a payment of Rs.26500 on 20/5/2011 to purchase a IFB Neptune dishwasher. The payment was made at IFB POINT, 18 D, Jawaharlal Nehru Salai (100 Feet Road), 1st Floor, Koyambedu, Chennai - 600107. Tel. 2479 2363, 3242 9235. I was given a stamped collection detail slip with no. 3802. Till date, the dishwasher has not been delivered!! The response that I get from the director Sharma S[protected] and his agent Ramesh (to whom I made the payment) is appalling!! They keep telling lies and give false promises. I was told that there was no stock and that it'll take 2 days, 3 days...etc by Ramesh. Today its 04 Jun 2011..When I call they just get me off the phone telling some lie and giving some false hope that they'd call back. They never do! The director even tried telling me once that it was the wrong no. when I called and finally gave his phone to the agent to get rid of me! I have been cheated to the tune of Rs.26500! My hard earned money and I'm given the run around. All this started when one girl Lakshmi [protected] kept calling me again and again and again for over a month(A MONTH) kept routinely calling me at odd hours disturbing my sleep(I work in night shift). I was woken up by the persistent phone calls many times. Finally I consented to buy the dishwasher and took great effort to go to Nungambakkam as directed by her only to find that the lady there quoted a different pricing and didn't have the payment option that I wanted. I was disappointed and gave up. But still the constant inflow of calls continued and finally I again consented and travelled all the way to IFB point Koyambedu to make the payment only to complain to you now :( This experience has left a very bad taste in my mouth. I've always had a high reputation for your company. The customer service is horrible. We get to talk to irresponsible, pathological liars. I do understand out of stock issues but why was it not conveyed to me before I made the payment? Why didn't they call when they promised they'd call regarding the delivery? Why is taking more than 10 days to deliver a product? I have lost faith! I have a microwave and a washing machine from your company. I'd appreciate any compensation for all the inconveniences that I had to undergo..my sleep getting disturbed inspite of telling the call center girl not to call when I was sleeping, the time spent, the false promises made, the consistent lies, the payment hassles, the mental torture and the long eternal wait after making the payment. If nothing can be done please refund my HARD EARNED money of Rs.26500/-. Kindly redress my grievance at the earliest.

Abiramasundari.S

Dear Sir,

I had purchesed one washing machne of IFB make through bajaj finance in the month of March,2011.
Than one of your excutive ask me over phone to make an insurence with this loan and he told me that he will add the insurence premeum with the Loan EMI and send the documentiaon of insurence to my residence through Speed Post.Now the premium has deducted but unfortunately no documentation has reached so far.

In this situation from next month I will stop the EMI payment,If i can not get the document of the Insurence.

With Best Regards,

Krishnendu Sikder

6/1C/2 Raja Apurba Krishna Lane,Kolkata-700050

Email:[protected]@yahoo.com

I have been trying to contact the service centre since two days but no is engaged always.......i have got Elena IFB washing Machine which is around five years old ...i am facing the problem of clothes not getting dried up and water is left behind after the full washing cycle is over.kindly send somebody to look after the complaint. Since i have been transferred so my new address and no is....

Reshu Saini
Officers's Mess
No 4 Air Force Selection Board
Varanasi Cantt
Varanasi (U P) - 221 002

HI I M FATHER OF GIRL, MERI DAUGHTER NE IFBI SE PGDBO KA COURSE KIYA JAB MAI NIIT GAYA THA TO UNHO NE MUJEH OFFER LETTER DIYA THA JISE ME 250000.00 P.A.KA JOB COMMITMENT HAI COURSE KAI BAD SALARY AAI TO HUM HAIRAN HAI 17500.00APROX PER MONTH TAKE HOME IS APROX. 13500.00 YE KYA HAI JOB TIMING SUNIYA 8.30 A.M.TO MIN. 7.00 PM JAYADA KA TO PATA NAHI KOI OVERTIME NAHI HAI OFFICER KA TAMGA DE KAR JOB CLARK KA OFFICER KA TAMGA IS LIYE KE OVER TIME NA DENA PARE JO LOG IS BAAT SE PARESAAN HAI OR JIN KO MAI THIK LAGTA HU MERE KO MAIL KIJY HUM IFBI OR ICICI KE AGINST COMPITENT ATHORTIES KO COMPLAINT KAREGE TKS. AGAR IFBI OR ICICI KE PASS IS BAT KA JAWAB HAI TO DIJYE TKS.

Respected Sir/ Madam,

This is Chinmay C. Paturkar. I have purchased your IFB Elena washing machine on 23rd October 2004 . Machine Serial No. B09864.

This complaint is regarding 'Repeated Dysfunctional parts' of the machine. We are facing regular problems. some times parts get damaged or some time due to minor problems our machine stops working. Despite of problem solving by your authorized franchisee 'JET services', we are still facing same problems & also incurring costs associated with the same. I think 'JET services' engineers are not solving entire problem once at a a time.

As of now we have incurred around Rs.12,000 on maintenance ( Repairs ) & after sale services & Price of machine was Rs. 15,000. Please look at the figures so that you can understand our complaints seriously.

We are very unhappy customers of your company as you are not looking after your customer complaints seriously. Please try to solve our entire problem once.

Regards
Chinmay C. Paturkar
Email - chinmay.[protected]@gmail.com
Mobile No. - +[protected].

I launched complaint on 16may'2011 after 2 days one person "Surendra Sharma ([protected])" without carring any IFB documents or identity card came into my home.On that date my husband was at home he allowed him to checked the machine.After checking he said that"your machine's electonic card is not working which needs to be replaced".My husband said "ok change it".After 2-3 days 2 boys came in afternoon around 1:30pm saying we are from IFB when I asked show me any papers or any proof that you came from IFB but they couldn't show me any proof so I didnt allow them to came inside due to the safety reasons. I phoned to customer service center(24*7) of IFB I was told that they will send Sr. techanican.No one came. Again I contacted customer care center I got the same reply that the Sr. person will be sent.Today i.e 26/05/11 one boy came saying he came from IFB when I asked about Icard of IFB he said I don't have. However, I allowed him to check my washing machine. After checking he said that motor is not working.when i said on spinning it works how can you say motor is not working then he said that drum is not working ,after that i said check on spinning but on that it works then i argue how can you say drum is not working.Then I showed him that machine is working on all function accept prewash. After that he has no answer and he contacted on phone to the 1st person (surender sharma ) after a long talk then he said that only mr surender sharma will do the needfull. After that I telephone to customer center but nobody pick up the phone.However, around 10pm(26/05/11) I got the line and talked to mr sombit when i told him that 2day 1 guy came from IFB to repair my washing machine without any papers/IDcard issued from IFB I was shocked when he said that it is companies policy no IDcard or documents provided to the technician or service eng.once you have launched a complaint to IFB you are supposed to understand tht person came from IFB is a genuine person.when i said after 10 days I didn't get any service from IFB please provide me a contact no to your seniors he said we don't have any number. then i said ok but can i talk to any manager or supervisor then he said they are not on duty this time..after that it seems like fishy to me so i said record all my conversation..again i was shocked to heard that they don't have facility to record.
when i bought a machine from reputed company IFB that time i know they will provide a good service from there service center after sale.but I'm very disappointed with there service n behavior towards their customers.
on the website of IFB there is juz 1 ID to email but that id is wrong when i mail on that my mail was bounce back.

I come to you..so please tell me what shall I do in this regard...........
Raman Taxali
[protected]
[protected]
swati.[protected]@hotmail.co.uk
[protected]@cccorpn.com

sir,

the following messages are already sent to IFB customer care, but not yet serviced our product, being my old parents unable to survive this situation, but the company does not realize the real problem, what to do next? i have been waiting for the service more than 20 days after i posted the complaint.

A Ramalingam

[protected] messages already sent[protected]------


from Arikichenane Ramalingam a.[protected]@gmail.com
to [protected]@ifbglobal.com
date Sun, May 22, 2011 at 10:50 PM
subject IFB washing machine service request - not yet serviced
mailed-by gmail.com

Even after so many times keep on sending the mail for IFB washing machine service, not yet the problem is solved. the request was initially posted on 2nd may 2011 and nearly 20 days, we have been waiting for the service. the reason they said 15 days before was the locker is broken, but it was actually happened 3 months before, and still the machine was functioning. the drum fails to rotate is not first time, so far nearly 4 times the similar problem was happened.

at least the person has to come and attend the fault, simply he came 15 days before and said lock was broken, its not functioning, he was not at all listened what we said.

we sorry to say that we have never get such a poor response and service from any other company home appliances we have been using except your IFB product.

inform the pondicherry service technicians to do the service at the earliest.

please avoid, simply making a phone call and ask the similar problem.

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co., Kamaraj salai, pondicherry



A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]





[protected] Forwarded message[protected]
From: Arikichenane Ramalingam <a.[protected]@gmail.com>
Date: Wed, May 18, 2011 at 11:48 PM
Subject: Fwd: IFB washing machine service request - 4th time sending the mail
To: [protected]@ifbglobal.com


I have sent many request for service of IFB washing machine product, we struggle like anything getting a simple service from your pondicherry service centre. how many times i ve to keep on send mail to your customer care.

will you give service or not? reply at the earliest.

Ramalingam A



[protected] Earlier message[protected]
From: Arikichenane Ramalingam <a.[protected]@gmail.com>
Date: Sun, May 8, 2011 at 11:00 PM
Subject: IFB washing machine service request - 3rd time sending the mail
To: [protected]@ifbglobal.com


Dear sir,

the request regarding IFB washing machine service dated early on 02.05.2011 not yet serviced. Later i have sent the mail dated on 5.05.2011, regarding the same and till not serviced. today 08.05.2011, third time i am requesting regarding the same. please send the service technicians at the earliest, we struggle like any thing from the past 7 days. I request your service at the earliest.

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co., Kamaraj salai, pondicherry

thanks with regards,

A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]


From Arikichenane Ramalingam a.[protected]@gmail.com
to [protected]@ifbglobal.com
date Mon, May 2, 2011 at 10:17 PM
subject IFB washing machine service - regarding
mailed-by gmail.com

hide details May 2


Dear sir,


the request is regarding the IFB washing machine service. The following problem often occurs in our washing machine, its nearly 4th time. The same problem was happened in the last service.

I request your service at the earliest..

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

one year AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co.,
Kamaraj salai, pondicherry

thanks with regards,

A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]

I complained about my IFB washing machine Supremo Deluxe on your toll free No.[protected] on 17.5.2011 saying that the heater was not functioning. I was given my complaint No. as 6374794. I was told that within 48 hours my complaint would be attended to, but no one turned up.I again made a complaint on 19.5.2011 and I was promptly informed again that my complaint would be attended in 48 hours time. I rang up[protected] in the evening to remind them about the unkept assurances of SERVICE WITHIN" 48 HOURS " unashamedly complaint dished out to all your customers.In response, I was asked to make speak to one Mr.Rajesh (Mob. No.[protected]). As expected , he refused to accept my call. I again went back to No.[protected] and after much coaxing the lady gave me the ID sivak.[protected]@gmail.com
I wish to mention here that I have maintained AMC with you for the last 11years , but of late, your lack of response to complaints as well as the quality of service has hit the rock bottom. Its very clear from the complaints posted here that there is general dissatisfaction about the poor after sales service provided by you. My bitter experience of the last couple of years has forced me to decide not to purchase any more IFB products. I really wish some drastic corrective steps are taken immediately as otherwise, the customers will be forced shift their loyalties to other brands.

P.J.MANUEL.
[protected]

DEAR SIR,
IFB WASHING MACHINE UNDER AMC.IT IS REALLY VERY SORRY TO SAY THAT THE SERVICE IS HOPELESS. THE SERVICE PERSONNEL IS USELESS ESPECIALLY IN CHENNAI.MY MACHINE IS UNDER REPAIR FOR PAST THREE MONTHS.SEVERAL TIMES THE UNTRAINED TECHNICIANS HAVE ATTENDED THE COMPLAINT AND GIVING A GOOD EXCUSE NO SPARE. HOW LONG IS THERE NO END TO THIS. HOPE MY AMC WILL BE OVER BY NO SPARE SHAME ON IFB.THE VERY FUNNY PART IS SOME ILLETERATE RECEPTIONISTS DONT EVEN LOOK INTO THE REGISTERED COMPLAINT HISTORY AND ASK SIR WHAT IS THE PROBLEM WITH THE MACHINE.



SIVAPRASAD B

CHENNAI AVADI

From
DIVYAN PAUL PANCHARATNAM
#3CSI Kalyani Hospital Campus,
No 15, Dr Radhakrishnan Salai,
Mylapore,
Chennai 600004
Phone [protected],[protected]
[protected]@yahoo.co.in


I have purchased a Senator 6 kg washing machine from Vasanth and Co, Mylapore, Chennai on 19/6/2009 and have a 2 year warranty on the product which expires on 18/6/2011.Within 3 months of purchase I have faced numerous problems.I have filed a minimum of seven complaints to date.The machine stalled with the programme knob coming to the end of the cycle, but the rinse cycle had not been completed and the water had not drained out. This problem ocurred on atleast 3 occasions. This was attraibuted to a fluctuation in voltage and we were advised by the service technicians to install a voltage regulator costing Rs1800.Inspite of installing the device problems continued to occur.The machine also failed to dry the clotheson 2 ocassions .The latest problem is that the water inlet does not drain into the drum but out through the base of the machine. A technician came 2 days after the complaint and claimed to have rectified the problem , but the same problem occurred the next time I used the machine.After 5 days the technician vame to chesk the machine and says the drum has to be replaced!!the machine less tha two years old and already the drum needs replacement! We have been told this will take a minimum of 2 weeks! It is clear that we have been supplied a faulty machine. I have relatives who have IFB machines who are using them for more tham 8-10 years without any problems. I request you to replace the machine with a new unit as we have followed all the instructions given by the service personnel and have even fitted a voltage regular but still continue to have major problems with the machine.
My customer number is 1918352, serial number WTSTR6kg61569

i last complained 15days back....but nobody turned up at home 4 its repair..... even done phonic complaint

Dear Sir,

I am writing to bring to your notice the extreme harrassment, distress and lack of service by technicians from Laxmi Service Centre, Noida.

I own a washing machine from IFB - IFB Elena, bought about 8 years ago. Recently, the power in my house was tripping and we were not sure if the machine could be a problem. I filed a service complaint which was attended the next day by Mr Kiran Pal from the service centre. He told me that my machine motor was short. My machine was working fine and able to complete full loads, but he insisted that the motor was at fault. He got a senior technician with him, and they told me that the motor cost somewhere close to Rs 7000 if I got it done through IFB, but if I get it done through them on a personal basis, he will charge me Rs 3500. He also said that the company store will take a long time, he had some spares and he can change the motor on a personal basis. I got it done on a personal basis and requested them to provide me an AMC, but they assured me that they would help me for 3 months. After a while, the tripping problem resurfaced, and I called Mr Pal to check the motor. This time he and Mr Manjeet told me that the timer was not working. In the meantime, our electrician was able to find a faulty switch, and our problem resolved. My machine was working fine so far, and I could not believe that the timer had an issue. But they told me it would not last long, and that it will cost about 3000 Rs to do it on a personal basis. I suspected some tampering, and requested an AMC, but I was told that I will have to go on a personal basis, else my machine would never be repaired. Fearing foul play, I did not get it repaired through them. For a while, I started washing clothes myself, and this dragged on for two weeks. I have two small children, I am a working woman and it was getting very difficult. I called up the service centre and complaied to them about the technician. Mr Rajesh who attended my call told me that the timer cost Rs 1500 and he will send some other technician. Another five six days passed, I kept calling Mr Rajesh and he said he would get it fixed. Later, he told me that my machine would never be fixed, as I had tried to get an AMC. I eventually went back to the customer care number to request an AMC and repair of machine. This complaint was made with complaint number 158131. Since then, Mr Pal has been calling me and harassing me saying that my machine would never be repaired. I also talked to Mr Vikas whose number was provided to me by the customer care[protected]/2854791). He told me that my problem would be attended very soon, and nothing happened.

Tired of multiple days of washing clothes, I was forced to buy a new machine. I am a fan of IFB products, and I realize that my machine never had a problem in the first place, it was the faulty switch. I owned and loved my Elena for 8 years, and also own a zephyr with no complaints. So I have bought a new IFB Serena last sunday. The dealer Rythm House made a prompt delivery to ease our pain, but it seems that even after far more than 48 hours have passed since the machine was bought, it hasnt been installed. My dealer has told me that they have passed installation instructions to the company, but I am not sure whats up. I suspect the technicians are at game again.

I request you to kindly take note of this matter and have:
1. My new machine installed.
2. Get the service centre to pay me for the damages incurred.
3. Take action against Mr Pal, Mr Manjeet, Mr Rajesh and Mr Vikas.

Regards,
Sonal

Dear Sir,


This is to inform you my washing machine was purchased last 7 months back and i have bean facing the problem frequently when ever i call am not getting good response and also the service engineers are coming and tell lots of reasons to replace the part, when i approached the franchise manager him self he says the parts are not available in the H.O it self what we can do in this this case were i should go and complain regards this. can you pls look in to this and give me a solution ASAP.

Thanks & Regards

T.S.Raghu Ram (A) T.S.Sunil
[protected]

Though I have registered a complaint with the customer care at Hyderabad on[protected] and subsequently reminded on 29th and 30th so far they did not respond to my complaint. Even I personally talked to the Manager concerned and he promised me that the service person would attend it immediately. I am so sorry to complaint that within 5 months of purchasing the machine I am facing the trouble with it. At the time of selection of the product the company reps are assuring satisfactory service within 24 hours. But in practice the customers are subjected to undergo pain and trauma.
Kindly see that my problem is solved.

PATHETIC Service.
I bought this machine 3 weeks back and still have not been able to use it. Moreover, Installation guys are not knowledgeable about their own product. I was asked to change the tap just because they are not able to install the machine water inlet pipe. Then I had to buy a extension pipe and pay EXTRA 350/-. Installation guy came to my place on the 25th and today is 29th. From last four days I have been chasing your team in vain. Today a person named Rahul was supposed to come and install the washing machine; we had decided 1pm today. When tried to contact him, he kept disconnecting my call and switch off his phone [[protected]]. I haven’t heard anything from anybody.
This is waste of my time. I am tired of waiting for IFB personnel. This is the most disgusting after sale service I have ever received. I should have bought a WHIRPOOL washing machine instead.
I want this escalated to a higher department and get the machine working OR I WANT TO RETURN THIS MACHINE. THANK YOU.

I have placed a complaint on the company website and a service man came and left saying something needs to replaced. everytime they ask me for transportation charges, and this is 3 times. This time I can clearly see that the WM got severely damanged. So, I am asking for a replacement for the some defects which I don't they can fix after 3rd time sending for service.
We bought this washing machine in march 2010. Within first 4 months we noted the issue (sound from inside the drum) and sent for service. after the service we used for 3 or 4 washes and noticed that the problem was not solved. Sent for service again within 3 months. Now we see a big problem again. This time many screws have got unscrewed, and washing machine shifted a lot even tough it is on a tight rubber fixed stand. even the rubbers of the stand have worn a lot. Last time itself I requested to take back the washine machine. This time I beg to take back this washing machine and refund my amount.

Sir/Madam,

I bought a IFB Microwave oven. After the first year's warranty period expired, I went in for AMC for 2 years. The customer ID given by IFB is 836469.

The oven did not work during the first year of AMC and I gave a complaint to IFB on 26.10.2010. The service is handled by a franchisee Co. who have no expertise to repair the oven. After the complaint on 26.10.2010, I had to remind the service Co. of the pending service call, every now and then & the response was poor. Though the technicians came several times, the oven could not be set right. Finally after persistent reminders, one technician took the entire unit of oven on 21.12.2010 stating that they would do the repair in their workshop.

Since no call-logs were maintained by them, acknowledgement in a plain paper was taken while taking away the whole assembly to their workshop. Thats all. There was total silence afterwards. I had to repeatedly remind through IFB website, call centre and the chennai franchisee Co.all in vain.

At last, on 7.3.2011, the oven without glass plate was brought home for delivery. On seeing the oven in rusted condition, we refused to accept the oven stating that it was not rusted at the time they took it to workshop from home. I asked for replacement with a new one besides extension of AMC period proportionate to the delay, owing to the inordinate delay in service.

Still there is no response in spite of making complaints through all means, the latest complaint number being 6234869 dt.21.4.2011 (for replacement).

I have the purchase bill, the valid AMC and the acknowledgement in a plain paper given by the technician while taking away the full oven to their workshop.

RESPECTED
S/M
I live in kanpur and buyied a Dishawsher of IFB (MODEL-Neptune) on 29 March 2011.But i have not recieved the manual and Guarranty Card from seller,when i asked him he said that my slip will act as the Guarranty card and the manual might not be there because as you have requested a sealed pack and we haven't opened it to check it.Then he said that i will give you within 3 days but he has given me after 2 weeks but that was photocopied and at its back the whitner has been putted in front of address and buyer's name.And on first day the water spots were there in dishwasher.
Sir please take some action againts it.
THANKYOU.

My IFB washing machine 6 ltrs front loading is leaking at the out side water connection site for last 2 years.
Many IFB reps and plumbers tried and failed due to non availability of IFB connection pipe. Please addrss this problem from your side or guide me how to get this part from IFB agencies which is presently not available in any of their agencies.

I SUBMITTED A COMPLAINT ON 3RD APRIL 2011 REGARDING MY WASHING MACHINE.NOBODY TURNED UP TILL 10TH APRIL. I AGAIN COMPLAINED ON 11TH APRIL.AGAIN NOBODY TURNED UP. COMPANY SAID THAT THE PARTS REQUIRED I.E. THE ELECTRONIC PANNEL IS NOT AVAILABLE WITH THEM AND ON 15 APRIL A PERSON WITH NAMED AMIT CAME TO US AND PUT A PART IN OUR MACHINE AND TOOK SOME MONEY FROM MY MOTHER WITHOUT GIVING ANY RECEIVINGS,HE PROMISED THAT HE WILL COME ON 18 APRIL AND PUT OTHER PARTS ALSO ,AS HE FORGOT TO BRING THAT PART.TODAY IS 19TH APRIL.BUT AMIT HAS VANISHED FROM THE WORLD,AND WE ARE STILL WAITING FOR SOME ANGEL TO HELP US.