IFB Industries Complaints & Reviews

My compliant no - 6022943, Id no - 2510004. i have filed a compliant on 8/03/2011.one of your service person name kubadhiran came after 3 days he said need to change TUB & Top Balance Unit. to day date is 22/03/2011. till now it is not yet done. i have called atleast 20 times to your customer care center in chennai [[protected]] & your service center no [[protected],[protected]]. your call center executives gave me Managers mobile no [protected]. He is not even picking up the phone. The worst customer service i have ever seen in my life is IFB. how long you will need to replace the tub & top balance unit? your chennai service center people Gayathiri is very rude & no proper response from that service center. pls dont buy IFB products.

I have bought IFB microwave oven model 30SC3 on 25 th Dec 2010 from M/S Technolife sector 14 Market Gurgaon.The demonstration done by the person was not satisfactory, as he ha very little time for demostration. After that we lodged complaints and was frequently following up the customer care center but all in vein except false promises

My complaint ticket no is 6072926.

PLEASE SEND YOUR REPRESENTATATIVE IMMEDIATELY
FOR DEMONSTRATION ONLY ON SATURDAYS/SUNDAYS/HOLIDAYS

UMESH WALIA
[protected]

Dear IFB team,

this is a grievance regarding poor handling of service issue.
I purchased an IFB microwave (30SC3) and had booked for demonstration on 12th Mar 2010.

Your representative by name of Mr. Sharma (Mob no. [protected]) had visited the residence on Monday, 14th Mar 2011 and after a short demo started pitching microwave accessories towards the purpose of selling. He even went to the extent of saying that demo visits are chargeable in whcih we provide these items as gifts (microwave cover and cleaning material).

Pse note that no bill has been provided towards the same to us till date even after speaking, neither have our signature been taken towards acknowledgement of receipt.
I'm still unable to make out whether the person you send at my residence was a technical representative or a salesman who's only aim is to induce sale.

Mr. Sharma is not taking the calls either. On Tuesday, 15th Mar I spoke to the Call center which gave me the reference of Ms. Poonam Mehendiratta. Speaking to Ms. Poonam was a shocking experience who instead of listening completely started justifying her salesman.

She blamed that your wife should not have purchased that product and nobody forced her to pay. Regarding the bill she told that your wife didn't ask for the bills otherwise we provide the bills next day. On being told that I don't require the products mis sold by your representative and to take it back, she told we'll do that but you'll have to come to our office with the product to get your refund or alternately my representative will come only next day (16 Mar 2011) as he's deployed in another area and she disconnected the phone line.

Are we running an IFB Kiryana store or IFB service centre at Ludhiana ?

My request to you is to segregate the sale and service issues. Had I shown any keen ness to purchase any other, your representative w'd have come running for the same day. Ms. Poonam continues to avoid my phone calls and hasn't acted on her assurances either.

Pse do the needful so as to avoid further escalation of this case and counsel Ms. Poonam to behave with proper business etiquettes.

Awaiting inputs from your end for speedy resolution.

Regards,

LT Satish Chandra Singh
Mob - [protected]

IFB WHICH IS A INTERNATIONAL BRAND IS WORST IN CONSUMER SERVICE ,WHEN EVER A COMPLIANT IS REGISTERED,IT TAKES 3DAYS FOR THE TECHNICIAN TO COME AND REPAIR THE FAULTY MACHINE AND SECONDLY,ONLY ON REPEATED CALLS TO THE CUSTOMER CARE PEOPLE THEY WILL GIVE US THE NUMBER OF THE CONCERNED LOCAL SERVICE CENTRE,AND ASK US TO CALL BY OURSELVES,HOW ERRANT THE CUSTOMER SERVICE PEOPLE ARE ALSO.

WE BROUGHT THIS IFB DIGITAL EX WASHING MACHINE 5YEARS BACK RIGHT FROM THAT TIME SAY 6MONTHS AFTER THE INSTALLATION WE KEPT ON HAVING PROBLEMS BECAUSE OF THE UNTRAINED TECHNICIANS AND HORRIBLE SERVICE CENTRE INCHARGES.

IF THIS IS THE PLIGHT OF A CUSTOMER WHICH GOES UNHEARD WHTS THE POINT IN THE CUSTOMER SERVICE.

I JUST HOPE SOMETHING IS DONE TO IMPROVISE THIS SERIVICE OF IFB OR BETTER CLOSE DOWN THE COMPANY.

Getting repeated complaints on this washing machine. Within 6 months from the date of purchase 22nd April 2010, 2 times complaint has been registered and IFB had replaced the PCB unit. IFB representatives said that this model is a failure because of lot of PCB failures.

Within 10 days from the 2nd time of the complaint(the PCB had been changed) 3rd time the machine had failed (Not spinning). This time the complaint was registered on 6th Mach 2011 against complaint no. 6011895. IFB service personnel visited and reported that the motor needs replacement. The date committed for replacement by IFB service personnel was on 8th March. Despite repeated follow-up with the Customer care, till date no action had been taken on this. For the past ten days the replacement had been kept pending and no response from IFB Customer care.

This is the worst Service support I had ever faced. I had even requested for replacement of the machine with some other good model of IFB, but in vain.

Request you to kindly take this issue with IFB and provide a favourable solution to us.

Thanks
Yours truly
S.Rajagopalan
old No. 22, New No. 61, Devar Street
Villivakkam
Chennai 600 049
Mob: [protected]

I am Uday Ravi working in Air force residing at Naliya (Kutch) that is 100 km from Bhuj. I had AMC on IFB washing machine in Sep 2010. through IFB representative Mr Bharat who hails from Bhuj/ Gandhinagar. His mobile number is [protected]. I had paid an amount of 1564 /- Axis bank Account Payee cheque to IFB industries. After collecting the cheque the gentleman had said that he would send the relevant AMC documents after reaching Bhuj. But till now he has not sent any documents or neither he is attending my calls. I have been having a problem with my washing machine since Jan 2011, Since then I have been trying to contact him but he is not attending and recently he has even switched off his mobile. The cheque paid on IFB has been encashed by IFB industries but no action or services being provided. This appears to be a case of cheating. I have already lodged number of complaints through IFB industries complaint cell but there has been no response from the company either. I am fed up and I feel I am cheated by the company. Now I have been thinking of going to the consumer court for fraudulant and cheating case. My name is Uday Ravi. contact number is [protected] and my e-mail ID is : [protected]@yahoo.com kindly look in to and HELP HELP AND HELP

God save us from IFB !!! IFB washing machine was on fire.


My experiment with IFB washing machine began when I purchased it eight years ago. Every thing was smooth till one day when suddenly it caught fire and a major disaster was averted in the nick of time. But for the alertness of our neighbour, our house could have been in flames. We had the great difficulty in putting out the fire.

Today the washing machine is lying in rubble, quite unattended. I have been having your service contract for almost eight years. You technician did finally come and gave us some false promises and hopes. He assured me to repair it, but I was totally unconvinced, how can I use the same machine which can catch fire any moment. My wife shudders when she looks at the machine. Children in the neighbourhood are in the state of shock.

What I want from IFB is the replacement of the machine, because we have completely lost the confidence with the machine that went in flames. I have taken the pictures of the machine and if I receive no response from IFB, I am thinking of going to the press with all the details.

This is a poor advertisement for IFB. After paying so much for service contract, I have received a shoddy treatment from IFB. I am harassed and disillusioned. My old parents do not know what to do with dirty clothes. IFB boasts of good service network and a whopping sale, but has it ever thought about customer satisfaction? Do you want your customers to use the machine that may turn into a fire ball?

I look forward quick response.

Yours truly,

Prof. Krushnadas Pujara
Sector-2 G-104, Sun city
S.P.Ring Road, Bopal
Ahmedabad.
[protected]

My washing machine IFB was bought at dt/16/06/2009 model Digital 5.5KG. From the first month it self the washing machine makes very sound& till now. So many times the company came but the problem was not solved. Recently I made a Complaint for 4times but there was no response till now.I feel too bad for buying this machine.

I have purchase IFB Microwave Rotesserie Model no MWO 30SRC1 on dt06.03.2011 at. 03.52pm from Sargam Electronics (dealar) lodge the for Demo on same day no. is 6011487 Id. 2741667. the dealar told me that on monday or tuesday before 2.00pm demo will done. I have remind the dealar and company helpline no.[protected] at 3.24pm call attanded by Mr. Amjad he told me i am directing your complaint to delhi one Mr. Sanjay and he given me the Branch manager no. Mrs. gitanjali [protected], 30889678 both the nos. no body lifting the phone. this is the service provide by IFB company to customer. help me to take action

thanks
regards

Ramnath ( behalf of the purchaser)
[protected]
tilak nagar
new delhi
email: [protected]@gmail.com, [protected]@yahoo.com

OUR IFB SERENA SX 5.5 KG MACHINE AFTER FEW DAYS OF PURCHASE STARTED LOT OF SOUND WHILE WASHING. AND WHEN INFORMED THE SERVICE CENTER, SERVICE ENGINEER AFTER VISIT INFORMED THAT RING IN THE MACHINE IS MISSING AND WILL ARRANGE AND COME. BUT 3 4 MONTHS HAS PASSED AND HE HAS NOT COME TILL DATE TO REPAIR. IT IS VERY UNFORTUNATE TO SAY THAT WE HAVE TO FACE LOT OF SUFFERING BY PURCHASING THE APPLIANCES OF SUCH A REPUTEED COMPANY. YOU ARE REQUESTED TO TAKE IMMEDIATE STEPS TO RECTIFY THE MACHINE.

OUR CUSTOMER CODE IS 2466533 AND COMPLAINT NO IS 5839881

REGARDS

S K RANADE

I have regsitered on toll free number for service of IFB washing machine model Supreme, under annual maintenace contract-date of complaint 22-02-11, complaint no 5941425 - heavy knocking noise during washinh/spin cycle. Only a week earler they changed the bearings for high noise during spin cycle. On 23-02-11 , Mr Rathinaselvam(RKInternational-franchise) visited ,just tuched the machine and claimed machine drum needs to be replaced. He was only eager to renew the AMC contract for two years. I was prmised that with two/three days a new drum will be installed since the machine was under service contract 0026573 valis till 25/02/11. Anyway I signed AMC for two years and paid Rs4572-00,vide receipts 57948,57549 dt 23/2/11.
I requested him to open the rear door ,inspect the machine and show me also the damaged drum as I suspected the knokcing noise may come from improper fixing of drum during earlier visit one week earler. Mr. Rathinaselvam refused to show the part damaged.He felt earler repairs during bearing change is incomplete and new drum is absolutely needed, which is in short supply
Even after 13days the comaplaint is not attended and there is lack of response from the office located in Vadapalani .
I finally open the rear door to have a look at the machine. I found that rear support of drum is not fixed properly leading to vibration and noise. I took photopgrahs immediately, tightened the nut on rear support and took photos again.
I hope the IFB authorities will have now time to look atleat photos and take proper action.
After paying full AMC and waiting two weeks for maintenance/replacement , I must say customer service is not at all satisfactory.
Never call a service request one or two weeks before expiry of annual maintenace contract.You will be forced for new contract on empty promises of 24 hour service attendance.
lack of trained man power seems to be usual excuise. Service Enginner complains IFB does not stock spare drums in sufficient number . All these are weak excuses given by franchise on unsuspecting customer. I paid for AMC that is not satisfactory and ended up attending to it myself ater two weeks of waiting. When will the company find time to repair my wshing machine?

Form
lambothar
[protected]@yahoo.com
ph no.. [protected]

To
ifb service manager
ifb chennai branch
dear sir
my ifb executive washing machine didn't working properly since 12.12.2010.. on next day i complaint to ifb customercare executive on 13.12.210. he said that i accepted ur request, ur complaints numb is 5552278 & i send u service man ur home mr santhosh[[protected]] next day mr santhosh came to my home & check the washing machine, he said the problem was machine motor.i said that it's ok replace it..he told that ok i come & replace it tomorrow.. after there week he didnt came ones again i complaints to customercare they given another numb[[protected]] i call that numb she pick my call miss fathima & she also given to me one serviceman numb[[protected]] mr ravi ganesh i call but he doesnt pick my call.. three month goesup, still now no one replace that motor & not solve my complaints so plz solve my problem

I refer to my complaint dated 18/02/2011 and subsequent visit of your agent Mr. Kuljit. Amongst other issues, my complaint is related to "selector buttons not working". While 2-3 buttons of the machine do not work, your rep stated that only one (main on/off button) will be replaced and that too is not in stock. I am still waiting for the same to arrive and would like all defective parts to be replaced. Please advise how long it will take??

I would also like to add that the machine purchased by me on 24/12/2010, was delivered at my residence in an open carton and had water in its pipes and the "Additives chamber" was also full of water. I was told by the person who came for installation that this was because of testing of machine in Godown. Till initial 3-4 uses water used to remain in "Additives chamber" which now gets totally drained out. I therefore suspect that a used and defective machine has been passed on to me and am finding your response very disappointing. Please take urgent action for complete redressal of all issues.

Dear,
I have purchase Microwave from Vijay Sale Pune. , Model 25SC3 date : 25th Dec 2010
IFB person has visit for demo where he informed that Grill stand is missing which you can get from Dealer i.e. vijay sales.
I have called Vijay sales person for more then 10 times, for which they have inform we will give you in short time.

Still i have not receive IFB grill.

I am not able to cook any item and its of NO use.

Name : Pankaj Zamvar
Contact No. [protected]

I purchased an IFB Washing machine model AW6563 on 12 oct 2009 and it was fitted by the IFB technician on 15 oct 09. All accessories and water extension pipe are genuine IFB accessories and are covered under same warrantee. The inlet water hose has started leaking. Complaint was registered on companies helpline ( complaint no 39849475 and 5954517 last on 23 feb 2011) The franchisee technician Mr viky visited the site and is insisting that the genuine IFB water inlet hose supplied alongwith the machine cannot be replaced and I have to purchase another system.

My request is that any genuine company item supplied with the machine purchased from the company necessary for the functioning of the machine is an integral part of the machine itself and if the customer is not responsible for misuse and neglect (as in this case) and the machine is defective bacause of a design defect (coupling of water inlet hose) then the company may kindly replace it under warantee

I ordered a washing machine from csd canteen chennai dated on 02-feb-2011, still its not delivered. When i called up and asked they told that there is no fund in csd canteen, so delivery will happen only after april and also they added up that persons who bought on jan has not got the delivery. It means if we buy a w/m through csd we have to wait for 3 month.

If they would have told us earlier while the payment we would not have bought the washing machine in canteen

Sir/Madam,I had bought a IFB Microwave oven 30 sc 1.My Oven is under AMC(ANNUAL MAINTANENCE CONTRACT) where I had paid Rs.1371.00 on 12.08.2010 for the same.My oven started giving problems on the last week of september 2010.I had given a complaint to the IFB Consumer services on september 2010.Till date no one has turned up to repair my oven.I had called and requested them to do the needful atleast 30 times.Only empty promises till date.Since they troubled me for not repairing my oven ,it is lying as a garbage.For the company's reckless,unfriendly,irresponsible and fraud behavior and attitude,I definetely want the company to give me a new microwave oven of the same catogory.IFB -worst service,they absorbed my energy,wasted my hard earned money,killed my precious time.I WANT JUSTICE.PLEASE HELP.

IFBI IS FRAUD this people just want a money nthng else everythng in this institute is fake i had spoil my career in this institute my money and time.
they does not provide any kind of job they just fool students for money even the centre head is lier Mr. kailash IFBI IS FAKE INSTITUTE..........

When the machine is switched on and the machine is on the spinning position the machine doesn't stay in one place and keep on moving and making big noise. ;Even after the full wash is completed, water gets stagnated inside and because of this the clothes are wet. I made a complaint on 4th February and again on 8th and so far no response from the reputed company. I contacted one Mr. Duraisamy in moble No.[protected], one technician by name Munisamy in his moble [protected]. Whenever I cantact the usual reply is the spare parts are not readily available. I am a senior citizen and how many days I can pull on like this without washing my clothes? Now my complaint is transfetted from Valasarvakkam branch to Vadapalani branch and I was asked to contact Niranjan in 30288510 and I contacted this number on 17th Feb and again on 21st Feb and one lady contacted me and gave me the usual reply that one technician will come to your house today. Now the last thing I can do is to approach the consumer court to redress my griecance.

I purchased IFB Senator 6 kg washing machine from Vasant Kunj outlet of the company's authorised vendor M/s Pankaj Electronics, Green Park, New Delhi vide Invoice number 12914 dated 24/12/2010. The trolley and other items worth over Rs.2600/ were also purchased from company. The machine developed faults from day one like its selector buttons not working, heavy vibrations and clothes remaining very wet despite spinning on speeds of 700 and 900 . First complaint was lodged within a fortnight of purchase. The service person informed that he had balanced the machine and other faults will go with regular usage/balanced loads etc.. As the problems persisted I have lodged several complaints- last being no.5774990 ; 5856861 (on 5th Feb.) and 5884873 (on 11th Feb). I regret to inform that no one has attanded to the complaints and the phone numbers provided by company's Helpline are not even picked up. I am feeling cheated and regret having bought the machine which is apparently faulty. Pls get the matter looked into on priority. Thanks.
Chanchal Phadnis, 7065, Sector D7 , Vasant Kunj, New Delhi 110070. Ph. number [protected] , e mail cc.[protected]@sbi.co.in