[Resolved] IFB Industries — Ifb washing machine | |||
MY IFB Washing machine not working properly. Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support May 06, 2013 IFB Industries Customer Care's response Dear Sir, Extremely sorry for the inconvenience caused, We are looking into your concern, and will revert at the shortest possible notice. IFB Team | |||
 5 Comments | |||
Comments
This is to inform u that, I had lodged a complaint against IFB front loading washing machine vide ticket No. 10625177 on 2nd April 2013. But no action has been carried out by your service technician till date. Moreover the said machine is under AMC. This is a matter of great regret that neither your Bhubaneswar Service center taking any interest nor your Jharsuguda Service center in this regard. However You are once again requested to attend the machine immediately. I think the product as well as the service part of IFB Company is very very poor and cheating the customers.
P K MISHRA
P K MISHRA
The rating of IFB Company should be less than one star.
Complaint No 11372354
Customer Id 10109076
I had lodged complaint for my defective IFB washing maching on 20 Aug 2013. I was told by customer care thet my problem will be adderesed to in bext 24 hrs but even after 3 days nothing has been done. All that IFB people say is that WE ARE HAPPY TO HELP YOU & YOUR COMPLAIN WILL BE LOOKED INTO IMMEDIATELY. All lies by IFB. I dont recommend IFB products to anyone because of their non-existent service backup. Once any IFB item gets defective, you can just throw it away & buy some other brand
Customer Id 10109076
I had lodged complaint for my defective IFB washing maching on 20 Aug 2013. I was told by customer care thet my problem will be adderesed to in bext 24 hrs but even after 3 days nothing has been done. All that IFB people say is that WE ARE HAPPY TO HELP YOU & YOUR COMPLAIN WILL BE LOOKED INTO IMMEDIATELY. All lies by IFB. I dont recommend IFB products to anyone because of their non-existent service backup. Once any IFB item gets defective, you can just throw it away & buy some other brand
Poor response by service center & all lies by customer care
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Details of the complaint-- the m/c got struck and not working. the complaints was given around 20 days before and till today no person has responded or come or attended.i have called helpline 10 times, called Mr. Parthesarathy, called Mr. Saravanan once, explained, but no response.
why this behaviour, if one company has decided to treat its customers like this, then it will lose its goodwill for sure. when we finally said we will take up the issue to consumer court, the helpline peraon was so cool about. this is a ruthless behaviour and this attitude should be changed. you claim that a complaint will be attended within 48 hours, but not honouring yr own words. this is not correct.
I strongly tell that my complaint should be attended immediatelly, or be prepared to face the consequences.