IFB Industries Complaints & Reviews

Repected Sir
I Dr JagjeetSingh resident of H.NO 243 kamla Nehru Colony Bathinda. AMC (annunal Maintance Contract ) was made with the company with Rs 2200/ year.
My IFB Washing Machine was out of order on 4.11.2010.So the conplaint was made to IFB complaint centre.Bathinda.My complaint was not attended till date.
This is a case of deficiency of service.
Dr Jagjit Singh
H.No 243 kamla Nehru Colony
Bathinda
Mobile No [protected]

Respected Sir/Madam,
I have purchased IFB dishwasher Neptune model a year ago. It's under anual warranty. I want to complaint that from the top of the dishwasher something like cotton came out in the upper basket in the month of JULY. I hurriedly informed the IFB service center. They send a technician but to my surprize he did'nt worked on that but he just saw spray arms and all and within mintues he took out his register to get my sign. I refused to sign and told him to do something about it. He gave me surity of this work to be done, but till today he is been working for my case. I have to wash utnesils by hand. That green cotton is coming out again and again. After having all this incidences how could I advice any of my relative and friends to purchase any product of IFB?
Looking forward for action about my complaint. Thanking you,
From: Irritated house wife,
Mrs. Beaula Parmar
5, chitranjankunj Girdhar nagar,
Post tilak nagar, Indore.
Ph: [protected]
Email ID: [protected]@yahoo.com

An agency called Vikas enterprises has been servicing my IFB machine under AMC for a long time .My Machine was out of AMC for sometime after I moved to another part of the city .. During march 2010,Someone contacted me and informed me that the AMC was expired and due for renewal and expired and subsequently came and collected a cheque for Rs.1500 .The name appears on the AMC contract is EKATVAM .however, I found out that the address and telephone numbers given in the AMC contact do not exist.
I request IFB india has to do something about this ...to prevent your customers falling prey to unauthorized service agencies .
I still wonder how these people get access to your customer database? It is really disgusting...
Binu

I purchased IFB Dish Washer around 4 months back. The consumables viz detergent, rinse aid and salt that are required for functioning of the machine are not supplied for last one month despite repeated reminders. First the order was placed online. Later as there was no response I called up the Consumer Executive who assured that needful would be done. I was asked to contact one person, who is incharge of supplies in our area. But despite calling him around one month now, the only reply I get is you will get items in one or two days.

The product has become unusable in absence of the consumables required for it to run. These items are also not commercially available in market so we have to depend on the company for them.

I bought a washing machine last Friday but since then no one has come to install it.On Monday I took leave from work but none even attended to my calls .One Tuesday finally they decided to call back.They want to come only in the afternoon.Dont they work in the mornings! Am I supposed to take leave everyday for installation.

I have an IFB washing machine model Eleana. We have made a complain to their customer care and the technicial had visited us 20 days back. The issue was when we turn on the washinc machine the electicity would in my home would trip. He came and said some rubber component needs to be replaced. He did not inform us by when it will be solved neither was the customer care number reachable. After a week and came and fixed. He did not even wait to see the issue was solved. He turned on the machine and said it is fixed. Even before he left my home the door had a issue. I had to call him immediately to fix it. On the first run post this the water was not getting drained. The customer support number is not working. I had to register a complain on line. As expected after 2 days the same technician comes and tells us some other component is damaged. We have been waiting for more than 10 days for them to tell us by when they will have it fixed. Inspite of numerous calls northing seems to be happening.My complain number is 5396645. I would atleast expect them to keep us posted on what is the progress. Hopeless service from IFB.

I BOUGHT A IFB WASHING MACHINE - SENORITA DLX MODEL FROM GIRIAS INVESTMENT PVT. LTD. COIMBATORE BRANCH ON 14.11.2010.
THEIR INVOICE NO. IS CE/CBE/37028/14.11.2010.
I WAS INFORMED THAT THE SERVICE ENGINEER WILL COME FOR DEMO ON 15TH OR 16TH NOVEMBER.
ON 16TH A IFB PERSON CALLED ME AND ASKED ME WAIT IN MY HOUSE BY 6.00 P.M AS HE IS COMING FOR DEMO.
BUT TILL 8 PM HE DID NOT TURNED UP AND WHEN I CALLED HE SAID HE WILL COME IN ANOTHER 5 MINUTES AND FROM THEN ONWARDS HE IS NOT PICKING UP MY CALLS.
WHEN I INFORMED GIRIAS, COIMBATORE THEY ALSO DID'NT RESPOND.

THE MACHINE WHICH WAS DELIVERED TO ME IS NOT YET OPENED.

KINDLY ADVISE HOW TO PROCEED.

MY NAME IS B. MARIA PETER CELESTINE - MOBILE NO.[protected]

Dear Sir,

We have taken AMC from IFB having AMC no. 206661 dated[protected]. We lodged a complaint on[protected] vide complaint no. 5361477 dated[protected]. One engineer visited thereafter and told us that the motor of the machine needs to be replaced. He also assured us that he will visit us the next day. It is regretted that it has been 10 days since the engineer visited and we are yet to hear from them. We have been calling them ever since and have also mailed them couple of times, lodged complaint on their website but none of them have even responded to our mails.

When we call them up on the no.[protected], we are now being told that they are in Kolkata and we need to call their Delhi No. The Delhi no. that they provide never responds or is switched off.

We communicated our urgency as there is a new born baby and there are sick people at home (Chickengunia). And now it has been around 15 days that we are suffering like anything.

The most agonising thing is that they are not responding at all. I am totally helpless and am seriously considering the legal options.

Request you to help incase its possible.

regards

M S Bhanja
[protected]

My washing machine is under AMC and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Chennai is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal. My Cell No. [protected]

ifb washing machine was bayght in about may 10 .it was promised by dealer for quich after sale service in all over uttrakhand. now machine is not washing properly.leaving water outside from ftont door & sope counter,making high noice on washing, no responce on complains several times. i am planning to move to consumer forum about very bad service &quality of companey

I have purchased SERENA SX washing machine from ARNAV MARKETTING at Mysore on[protected]. I am not given with the free offer which was there in internet as FREE RICE COOKER. I have already lodged the complaint twice & got no response so far.
I have already booked a comlaint regarding the FREE RICE COOKER which is offered in internet is not given to us.Please refer my earlier complaint and get me justice.
While purchasing the above machine we were told that there is inbuilt water softner. But while installing & Demo, technician says inbuilt softner is only for prewash & not to normal. We opted this model for the reason told to us that there is inbuilt water softner. Now please clarify it. If it doesnot have complete inbuilt softner we donot want the machine. Please take back & refund the amount. I am surprised to observe why the complaints are not immediately attended. Actually feed back about your company products service is bad. But the dealer in Mysore from where we have purchased assured good service. But now there is ambiguity regarding water softner inbuilt because most of the times only normal wash is preferred. Kindly clarify who is right and take action for wrong communication. If this is the trend how can we dare to purchase other items of your company like dish washer ? If you donot respond to this the same mail will be sent to you every day & to the media also.
dr.v.v.kumar

IFB APPLIANCES-NEPTUNE DISH WASHER Complaints - NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
View all IFB APPLIANCES-NEPTUNE DISH WASHER complaints
IFB APPLIANCES-NEPTUNE DISH WASHER

Location: DELHI, West Delhi, Delhi, India

Posted:[protected] by arvind bedi Send email


NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
IFB A.M.C. No.105226 R/No. 6370 dated 10.7.2010
Model:IFB Neptune Dish Washer

Atfer paying the AMC we have lodged several complaints against non working of Dishwasher vide Com.No.5217601 & ID.No. 5041572 also complaint with service contractor but nobody has turned till date after making several calls & reminders to customer care.The company has cheated us and taking AMC .
We are very regrated to inform you that we are highly dissatisfifed with IFB's after sales service.

N.Daswani

Microwave not heating within a year
Requires repair at earliest
No response on customer call service

I have purchased microwave oven (Model 20SC2) from IFB and it is under warranty. I have a serious doubt that there is a leakage of microwaves from microwave oven and wanted to get it checked by IFB.

But it was very surprising to know that IFB engineers don't know how to check and over it, engineers make statements that IFB can't do anything if there is leakage and also don't have instruments to check. Same is the statement of top level of IFB support.

In last two months, I have complained many times to IFB but have not observed any action from IFB, I never expected such a poor support from IFB. As a manufacturer of products, IFB must understand the hazards of microwaves to human life.

WASHING MACHINE MOTOR FAILURE,OUT OF SERVICE FOR THE PAST
30 DAYS, SYSTEM UNDER AMC.LAST YEAR ALSO SAME PROBLEM.
VERY VERY WORST CONSUMER CARE. BE CAREFUL ABOUT THIS
COMBANY PRODUCT.

Sir,

I have an Annual Maintainance Contract for IFB Washing Machine valid upto 26/08/2011. I have registered a complaint at customer care, in spite of many complaints they are not attending to rectify the problem. Please look into and the needful.

I HAD PURCHASED AN MICROVAVE OVEN ON 16.05.10 . On 03.06.10 when the company technical man came for a demo i was asked to buy a voltage stabiliser which was a mandatory . They gave me a IFB stabiliser and within four months the screw holders in the box of stabiliser started to wither and give way. In fact we have not been using the oven much . But the stabiliser product is so cheap and bad we are scare to operate since it is in a pathetic condition and a risk of short circuit .My CUSTOMER ID FOR IFB IS 2317095 and the IFB stabiliser bill no is 12326 dtd 03.06.10. kindly oblige . I am residing in bangalore and my contact no is [protected].

Thanks and regards
Shivakumar

POWER ON BUTTON NOT WORKING MACHINE IS NEW. ALSO WHEN SET TO 60 DEG HOTWASH IT REPEATS THE CYCLE THE LOOP IS NOT GETING CLOSED, MAY BE PCB PROBLEM. IF I PUT ON AT 12AM @ MIDNIGHT IT WILL WAHS TILL EARLY MORNING 6AM SO WE HAVE TO MANUALLY/FORCIBLY PUT OFF THE MACHINE. I REPEAT THIS HAPPEN WHEN ITS SET TO 60DEG HOT WASH MODE.

I bought the machine in May 10. To install the machine itself took more than a week, because the local service guys had other priorities.....had to really threaten the Visag coordinator one Ms Vinila that I would approach a Consumer Court, beacuse the loacl I/C one Mr. Srinivas refused to speak or take calls.....that much for IFB's heralded promises.

On 16 Oct 10, we registered a complaint no. 5277452 with the IFB Call Centre that the machine was not working correctly because it making an abnormal noise nad water tended to overflow from the top and the detergent tray! Till 19th there was no response whatsoever. When Ms Vinila, the Visag coordinator was contacted, she said the guys were on vacation! (sell the product and to hell with the customers, if they have a problem).

On 21 Oct 10 one fellow came from the Service Centre, who knowledgeably stated that the IC Board was bad and required replacement! He said he will try to be back within three days.

When nobody turned up, we again contacted the IFB Call Centre who promised prompt action (sitting in Bangalore). None turned up....on 26 Oct another came and dismantled the who machine and concluded that the previous technician had got it wrong and the IC number quoted itself was incorrect.....he also stated that he will be back in three days.....

When nothing moved, I again called up the most toothless IFB Call Centre during 03-04 Nov 10......who promised immediate action and that he would get Mr. Srinivas to contact me on a war footing.

I am still waiting and no war or any urgency or customer care from IFB. Not even a courtesy call that they are working on it!

It looks like IFB's position is, we sold you the machine, it was fine; now fend for yourself!

Presently, not only do we doubt the quality of the machine supplied, but the very ethics of the Company.......a general search of the Internet throws up numerous such experiences with IFB over the last many years; many in ur portal itself.

I would like to ask the CEO of the Company, Mr. G. Dasgupta, if he would accept that the washing machine he bought from say LG or SANSUNG give the same experience that we are going thru' with IFB?

We would like an immediate repairs or a total replacement of the machine with a new-certified-working replacement or total refund of our hard-earned money.

We hope u would be able to help.

Thanks.

On Sun, Nov 7, 2010 at 10:53 AM, <[protected]@gmail.com> wrote:

Reminder 10

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-----Original Message-----
From: [protected]@gmail.com

Date: Sat, 6 Nov 2010 11:55:24
To: <[protected]@ifbglobal.com>; <[protected]@nic.gov.in>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Kindly revert and update
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-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 18:53:31
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Although ankita and dheeraJ committed but still nobody turned up. As asked by ankita, I kept waiting till 9 pm and wasted my entire day. Despite of my repeated request to provide with escalation matrix there is no revert. I really request top management to intervene. Is there anyway to return IFB products as consumer durables without proper after sales service is good for nothing.
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-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 11:08:11
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Still not resolved
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-----Original Message-----
From: [protected]@gmail.com
Date: Thu, 4 Nov 2010 06:17:02
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Re: I have a serious concern with...

Need an immediate resolution
------ SMS ------
To: [protected]
To: [protected]
To: [protected]
Sent: Nov 4, 2010 11:36 AM
Subject: Dheeraj / ankit a

Dhiraj / ankita
It is still not resolved and you and ankita are not even taking a call.
Kindly share escalation matrix.

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-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 2 Nov 2010 14:13:03
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Fw: I have a serious concern with...


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-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 2 Nov 2010 14:06:57
To: <[protected]@ifbglobal.com>
Reply-To: [protected]@gmail.com
Subject: Fw: I have a serious concern with...


------ SMS ------
To: [protected]
To: [protected]
Subject: I have a serious concern with...

I have a serious concern with service level of IFB kindly provide me with head customer service mail and contact.
Complaint no. 5307476
Request No. 122753, 122754, 121715, 121714.
I have already had a lot of commitments from ankita srivastava, monika, sona, s m enterprises, but no resolution.
I am sorry to say but IFB does not deserve to be in consumer durable and it was a mistake to buy a IFB Product. If my complaint is not resolved in 24 hrs I'll be forced to approach consumer forum.
Rgds
Nitin
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