IFB Industries Complaints & Reviews

IFB - The company pushes you take an AMC and then does not attend to complaints.

IFB has cheated me into paying for an AMC. CHEATED because they have taken my money with no intentions of attending to my calls to repair the machine.

I had even told them that I hate renewing my AMC because once IFB has the money, they do not attend service calls. The service folks persuaded me and said that this branch is very efficient and I will not face a problem.

It has been a month since I lodged a complaint. Every time I call the service center number they tell me that they will escalate the matter. I found out a couple of days ago that they have closed the call without attending to it.

I have lodged a new call and still waiting to hear from them - pointlessly I am sure.

Hugely upsetting and frustrating.

I have purchaed a IFB Washing machine and has also taken AMC. The said washing machine is not working and I have posted a complaint at Aluva Service centre.Even though for the last one week I am calling over phone everyday at the service centre they are not sending any technician for resolving the issue. Today morning at 10 am again I called the service centre to find out that the technician has not arrived and that they will call me when the technician arrives at their office. This is clear deficiency of service on the part of the IFB . Pls find a solution to my complaint.

http://www.consumercomplaints.in

Registration date: 21.11.10

To,

Mr. G. Dasgupta
President & CEO
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

and

The National Sales Manager
IFB Appliances -India

Dear Sir, Madam

Sub: Defective dishwasher and bad after sales service. Refund of amount towards purchase of equipment, extended warranty, accessories, and compensation.

I want to bring to your kind notice the mental agony I am facing due to defective equipment delivered to me on 6.1.08, who’s functioning couldn’t be rectified in spite of all efforts made during last 34 months.

I have patiently tried to co-operate as much as possible, undergoing great hardship and was always hopeful, but now I am frustrated with the quality of dish washer machine and bad after sales service, and have decided to take up the matter to the consumer court for relief.

The latest Example being my complaint no. 5241461 registered on 8.10.10 attended after delay of 20 days by the engineer Mr. Sunil Tel No. [protected]. He did nothing to rectify the machine giving excuse of non availability of parts He didn’t turn up again and even closed my complaint. I had to re-register my complaint on 8.11.10 (Complaint no. 5387898). This time complaint was attended by Mr. Dhanprakash Tel No [protected]after a delay of 5 days. He has removed certain parts for replacement and has not turned up as yet. I have complained repeatedly on customer helpline no. [protected] to Mr. Pradeep on 11.11.10, Mr. Subajit on 16.11.10, and Ms Gyatri on 17.11.10 with no results. I was also asked by customer care officers to directly contact Mrs Anuradha -[protected], Mrs Sona[protected], Mrs Monica[protected]. However on these telephone nos nobody attends to calls.

Facts
I have purchased dishwasher Neptune model on 6.1.08 from your distributor Arvee Enterprises, Lajpat Nagar, New Delhi with the hope of getting a good reputed brand and after sales service to help my aged parents to ease out their work.

I also took extended warranty for additional 2 yrs after paying the required amount over and above the usual 2 yrs warranty given with the product.

The dishwasher started malfunctioning within 15 days of purchase and is still not working till date (20.11.10).

During last 34 months, I have made innumerable complaints at your customer care no: [protected] and every time I was given assurance of speedy rectification of problem.

However the complaints were either not attended and complaint closed, or attended to after delay of 15-30 days after each complaint, that to after repeated reminders at national customer care no and local service centre complaint no, although according to rules it should be attended to within 24 hrs.

Several times my complaint was left unattended and I used to receive SMS on my registered mobile tel. no. that my complaint has been resolved.

My complaint was forwarded repeatedly on my request from the customer care to several service engineers and high officials of the company at Delhi branch, but no one had time to look into my complaint, for which they are employed by the company.

I made repeated requests at customer care to provide me with all the data pertaining to my previous complaints and their follow-up during last several months but they have denied my right to information.

No document at the time of attending complaint is ever provided to me for my record, and no explanation is given to me regarding the nature of problem and the service done or details of part changed.

The parts brought for replacement are unsealed bearing no company seal and always leave me wondering if the replaced part is genuine.

The complaint when attended to, also bears no permanent solution, as the machine breaks down again and again after few days interval rendering it practically of no use.

No follow up call is given after complaint is attended, to judge customer satisfaction.

The service engineers mostly become unavailable on phone, or blatantly tell us that the complaint will be attended by another person even if the trouble starts the very next day of attending complaint. Moreover, I am told to register complaint again on customer care which further wastes time.

The following is a part of data available with me regarding the dates of complaints, complaint nos, people contacted from time to time.

DATE OF PURCHASE 6.1.08
CUSTOMER CODE: 1318851 (OLD: 1301129)
DATE OF FIRST BREAKDOWN 10.3.08
DATA OF COMPLAINTS

Complaint nos/ registered on –
[protected].7.08),[protected].7.08),[protected].9.08), [protected].9.08), [protected].10.08), [protected].12.08), [protected].6.09), [protected].9.09), 3603210, [protected].10.09), [protected].9.09), [protected].12.09),[protected].12.09), [protected].3.10),[protected].4.10),[protected].10.10),[protected].11.10),[prote...⇄


I have tried to contact the following officials/ service engineers from time to time who have always either not responded or remained indifferent.

Mr. Bharat Bhushan (Manager-[protected], [protected]), Mr. Alam (Service engineer-[protected]), Mr. Dhanprakash (Service engineer-[protected]), Mrs Kamini (IFB Official-[protected]), Mr. Amit anand (Service Manager-[protected]), Mrs. Monica (Service coordinator[protected],[protected], Mr. Rajesh Burman (Manager-[protected]), Mr. Yogesh (Senior service engineer-[protected]), Mr. Milan Chandola (Service Manager-[protected]), Mr.Ajay (Branch Head-), Mr. Yograj (Area Service Manager-[protected]), Mrs. Ankita (Area Service Manager-[protected]), Mrs. Anuradha (Service Centre owner-[protected]), Mrs. Sona[protected]


I was misguided by the service engineers from time to time by putting the entire blame for repeated malfunction of the machine on us and suggesting measures involving huge expenditure.



The following are few of the many measures suggested to me.

The water pressure in the pipeline is insufficient.

Although the water pressure was strong enough as the water is supplied by overhead tank approx 14 feet high and 2000 lts capacity,

I still responded by installing a separate pipeline and overhead tank, but later found that even then the problem was not solved.

I was asked to use desilter several times by different personnel attending on different days for the same complaint within a span of 7 days.

This incurred me a substantial monetary loss without any result. (Total 10 packets used)

I was asked to purchase a pressure pump, and magnetic flow equipment from them.

I refused, as it was an absurd idea as the company doesn’t recommend and the pressure of water was more than sufficient. I learnt from other customers later that suggestions were intended to earn them extra income.


The following are the inferences drawn regarding malpractices/ deficiency of services from above facts and figures.

As is evident from above data, the following facts emerge about the quality of product and the after sales services:

Defective piece: -
The dishwasher supplied is defective as it is hardly in working condition from the time it was brought until today.

Poor after sales service:
The product has malfunctioned every few days and the quality of after sales service is extremely poor and sub standard.

Delayed service:
The complaint is attended to after delay of 15-30 days that to after repeated requests.
Attending to complaint is mostly limited to a visit by personnel with suggestions to change parts without any result. They then don’t turn up again and give excuses for non availability of parts.

No follow up
There is no mechanism in your company to follow up complaint and to judge customer satisfaction regarding resolution of complaint.
The complaint is invariably closed as per feed back by the service engineer even without attending and solving the complaint. The customer is then asked to register afresh a new complaint.

Denial of customer right to information:
The service engineers do not provide any documents pertaining to diagnosis of problem and measures taken, neither the details of work done and parts replaced.
The customer care centre failed to provide me information regarding my previous complaints and their follow-up for my record and information purpose.

Replaced parts substandard?
The parts brought for replacement are neither sealed nor bear company logo thereby placing a doubt about the genuineness of the part.

Apathy of senior officials:
Even the high officials at local branch level are not concerned about the customer problems and are mostly unavailable, irresponsible, disinterested and unresponsive.

Corruption:
The service centre personnel are indulging in malpractices and it seems are indulging in parallel business by suggesting several products not recommended by the company to customers like magnetic flow meter, pressure pumps.
They even try to charge customers on one pretext or another for servicing during warranty period, that to without providing bill.


Inefficient service engineers:
The service engineers are inefficient, work on basis of ‘hit and trial method’, indulge in temporary ‘jugaru work’ in their own language.
They are discourteous and refuse to come even when the complaint has been attended by them the previous day and remain unsolved.



My motive of making complaint to you

My motive is not only to solve my problem but also to save a brand like IFB.
This will require drastic steps to remove deficiencies as I have pointed out earlier.
To add, I still think IFB is a big brand and as a matter of fact want the company to be transparent, customer friendly.

Dr. Shashank Jain

Customer code: 1318851 (Old[protected]

A-54 FREEDOM FIGHTER ENCLAVE , NEB SARAI, NEW DELHI-110068

Tel: [protected]

Repected Sir
I Dr JagjeetSingh resident of H.NO 243 kamla Nehru Colony Bathinda. AMC (annunal Maintance Contract ) was made with the company with Rs 2200/ year.
My IFB Washing Machine was out of order on 4.11.2010.So the conplaint was made to IFB complaint centre.Bathinda.My complaint was not attended till date.
This is a case of deficiency of service.
Dr Jagjit Singh
H.No 243 kamla Nehru Colony
Bathinda
Mobile No [protected]

Respected Sir/Madam,
I have purchased IFB dishwasher Neptune model a year ago. It's under anual warranty. I want to complaint that from the top of the dishwasher something like cotton came out in the upper basket in the month of JULY. I hurriedly informed the IFB service center. They send a technician but to my surprize he did'nt worked on that but he just saw spray arms and all and within mintues he took out his register to get my sign. I refused to sign and told him to do something about it. He gave me surity of this work to be done, but till today he is been working for my case. I have to wash utnesils by hand. That green cotton is coming out again and again. After having all this incidences how could I advice any of my relative and friends to purchase any product of IFB?
Looking forward for action about my complaint. Thanking you,
From: Irritated house wife,
Mrs. Beaula Parmar
5, chitranjankunj Girdhar nagar,
Post tilak nagar, Indore.
Ph: [protected]
Email ID: [protected]@yahoo.com

An agency called Vikas enterprises has been servicing my IFB machine under AMC for a long time .My Machine was out of AMC for sometime after I moved to another part of the city .. During march 2010,Someone contacted me and informed me that the AMC was expired and due for renewal and expired and subsequently came and collected a cheque for Rs.1500 .The name appears on the AMC contract is EKATVAM .however, I found out that the address and telephone numbers given in the AMC contact do not exist.
I request IFB india has to do something about this ...to prevent your customers falling prey to unauthorized service agencies .
I still wonder how these people get access to your customer database? It is really disgusting...
Binu

I purchased IFB Dish Washer around 4 months back. The consumables viz detergent, rinse aid and salt that are required for functioning of the machine are not supplied for last one month despite repeated reminders. First the order was placed online. Later as there was no response I called up the Consumer Executive who assured that needful would be done. I was asked to contact one person, who is incharge of supplies in our area. But despite calling him around one month now, the only reply I get is you will get items in one or two days.

The product has become unusable in absence of the consumables required for it to run. These items are also not commercially available in market so we have to depend on the company for them.

I bought a washing machine last Friday but since then no one has come to install it.On Monday I took leave from work but none even attended to my calls .One Tuesday finally they decided to call back.They want to come only in the afternoon.Dont they work in the mornings! Am I supposed to take leave everyday for installation.

I have an IFB washing machine model Eleana. We have made a complain to their customer care and the technicial had visited us 20 days back. The issue was when we turn on the washinc machine the electicity would in my home would trip. He came and said some rubber component needs to be replaced. He did not inform us by when it will be solved neither was the customer care number reachable. After a week and came and fixed. He did not even wait to see the issue was solved. He turned on the machine and said it is fixed. Even before he left my home the door had a issue. I had to call him immediately to fix it. On the first run post this the water was not getting drained. The customer support number is not working. I had to register a complain on line. As expected after 2 days the same technician comes and tells us some other component is damaged. We have been waiting for more than 10 days for them to tell us by when they will have it fixed. Inspite of numerous calls northing seems to be happening.My complain number is 5396645. I would atleast expect them to keep us posted on what is the progress. Hopeless service from IFB.

I BOUGHT A IFB WASHING MACHINE - SENORITA DLX MODEL FROM GIRIAS INVESTMENT PVT. LTD. COIMBATORE BRANCH ON 14.11.2010.
THEIR INVOICE NO. IS CE/CBE/37028/14.11.2010.
I WAS INFORMED THAT THE SERVICE ENGINEER WILL COME FOR DEMO ON 15TH OR 16TH NOVEMBER.
ON 16TH A IFB PERSON CALLED ME AND ASKED ME WAIT IN MY HOUSE BY 6.00 P.M AS HE IS COMING FOR DEMO.
BUT TILL 8 PM HE DID NOT TURNED UP AND WHEN I CALLED HE SAID HE WILL COME IN ANOTHER 5 MINUTES AND FROM THEN ONWARDS HE IS NOT PICKING UP MY CALLS.
WHEN I INFORMED GIRIAS, COIMBATORE THEY ALSO DID'NT RESPOND.

THE MACHINE WHICH WAS DELIVERED TO ME IS NOT YET OPENED.

KINDLY ADVISE HOW TO PROCEED.

MY NAME IS B. MARIA PETER CELESTINE - MOBILE NO.[protected]

Dear Sir,

We have taken AMC from IFB having AMC no. 206661 dated[protected]. We lodged a complaint on[protected] vide complaint no. 5361477 dated[protected]. One engineer visited thereafter and told us that the motor of the machine needs to be replaced. He also assured us that he will visit us the next day. It is regretted that it has been 10 days since the engineer visited and we are yet to hear from them. We have been calling them ever since and have also mailed them couple of times, lodged complaint on their website but none of them have even responded to our mails.

When we call them up on the no.[protected], we are now being told that they are in Kolkata and we need to call their Delhi No. The Delhi no. that they provide never responds or is switched off.

We communicated our urgency as there is a new born baby and there are sick people at home (Chickengunia). And now it has been around 15 days that we are suffering like anything.

The most agonising thing is that they are not responding at all. I am totally helpless and am seriously considering the legal options.

Request you to help incase its possible.

regards

M S Bhanja
[protected]

My washing machine is under AMC and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Chennai is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal. My Cell No. [protected]

ifb washing machine was bayght in about may 10 .it was promised by dealer for quich after sale service in all over uttrakhand. now machine is not washing properly.leaving water outside from ftont door & sope counter,making high noice on washing, no responce on complains several times. i am planning to move to consumer forum about very bad service &quality of companey

I have purchased SERENA SX washing machine from ARNAV MARKETTING at Mysore on[protected]. I am not given with the free offer which was there in internet as FREE RICE COOKER. I have already lodged the complaint twice & got no response so far.
I have already booked a comlaint regarding the FREE RICE COOKER which is offered in internet is not given to us.Please refer my earlier complaint and get me justice.
While purchasing the above machine we were told that there is inbuilt water softner. But while installing & Demo, technician says inbuilt softner is only for prewash & not to normal. We opted this model for the reason told to us that there is inbuilt water softner. Now please clarify it. If it doesnot have complete inbuilt softner we donot want the machine. Please take back & refund the amount. I am surprised to observe why the complaints are not immediately attended. Actually feed back about your company products service is bad. But the dealer in Mysore from where we have purchased assured good service. But now there is ambiguity regarding water softner inbuilt because most of the times only normal wash is preferred. Kindly clarify who is right and take action for wrong communication. If this is the trend how can we dare to purchase other items of your company like dish washer ? If you donot respond to this the same mail will be sent to you every day & to the media also.
dr.v.v.kumar

IFB APPLIANCES-NEPTUNE DISH WASHER Complaints - NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
View all IFB APPLIANCES-NEPTUNE DISH WASHER complaints
IFB APPLIANCES-NEPTUNE DISH WASHER

Location: DELHI, West Delhi, Delhi, India

Posted:[protected] by arvind bedi Send email


NON ATTENDING COMPLAINT AFTER SEVERAL REMINDERS & PAYING AMC
IFB A.M.C. No.105226 R/No. 6370 dated 10.7.2010
Model:IFB Neptune Dish Washer

Atfer paying the AMC we have lodged several complaints against non working of Dishwasher vide Com.No.5217601 & ID.No. 5041572 also complaint with service contractor but nobody has turned till date after making several calls & reminders to customer care.The company has cheated us and taking AMC .
We are very regrated to inform you that we are highly dissatisfifed with IFB's after sales service.

N.Daswani

Microwave not heating within a year
Requires repair at earliest
No response on customer call service

I have purchased microwave oven (Model 20SC2) from IFB and it is under warranty. I have a serious doubt that there is a leakage of microwaves from microwave oven and wanted to get it checked by IFB.

But it was very surprising to know that IFB engineers don't know how to check and over it, engineers make statements that IFB can't do anything if there is leakage and also don't have instruments to check. Same is the statement of top level of IFB support.

In last two months, I have complained many times to IFB but have not observed any action from IFB, I never expected such a poor support from IFB. As a manufacturer of products, IFB must understand the hazards of microwaves to human life.

WASHING MACHINE MOTOR FAILURE,OUT OF SERVICE FOR THE PAST
30 DAYS, SYSTEM UNDER AMC.LAST YEAR ALSO SAME PROBLEM.
VERY VERY WORST CONSUMER CARE. BE CAREFUL ABOUT THIS
COMBANY PRODUCT.

Sir,

I have an Annual Maintainance Contract for IFB Washing Machine valid upto 26/08/2011. I have registered a complaint at customer care, in spite of many complaints they are not attending to rectify the problem. Please look into and the needful.

I HAD PURCHASED AN MICROVAVE OVEN ON 16.05.10 . On 03.06.10 when the company technical man came for a demo i was asked to buy a voltage stabiliser which was a mandatory . They gave me a IFB stabiliser and within four months the screw holders in the box of stabiliser started to wither and give way. In fact we have not been using the oven much . But the stabiliser product is so cheap and bad we are scare to operate since it is in a pathetic condition and a risk of short circuit .My CUSTOMER ID FOR IFB IS 2317095 and the IFB stabiliser bill no is 12326 dtd 03.06.10. kindly oblige . I am residing in bangalore and my contact no is [protected].

Thanks and regards
Shivakumar