[Resolved] IFB Industries — Very bad service

jubin_g

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I also want to add a comment in this regard. I made a complaint to request for a service on 23rd Jan 2013. But till today(Jan 30, 2013) there is not even a call regarding the service. IFB customer service is really pathetic. They don't show any shame in the poor way they treat their customer. I feel like I have made the biggest mistake in life by buying the product.

Jubin George ([protected]@yahoo.com)

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Mar 19, 2017

Complaint marked as Resolved

Verified Support

Jan 31, 2013

IFB Industries Customer Care's response Dear Mr. Jubin George,

We regret the inconvenience caused to you.

Request you to please revert back with your contact details and we will attend to your concern immediately.
Alternatively you can also write to [protected]@ifbglobal.com along with your contact details and we shall attend to your concern.
Assuring you the best of our services.

Regards,
IFB customer care

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Comments

Complainant7687988

from Bhopal, Madhya Pradesh

my washing machine is not working

Complainant4981381

from Vadodara, Gujarat

I HAVE CALLED @CUSTOMER CARE OF IFB [[protected]] FOR COMPLAIN OF MY IFB WASHING MACHINE ON 9TH MARCH,2010, AND THEN AFTER FIVE TIMES REMIND FOR MY COMPLAIN BUT TILL TODAY [[protected]], NO ANY CONTACT AND RESPONCE FROM IFB SERVICE STATION..

VERY BAD SERVICE TO ME AND BAD EXPERINCE.....

ALI AHMED DARBAR
SITPON VILLAGE
DIST: BHARUCH
GUJARAT

devamanokar

from Chennai, Tamil Nadu

IFB — Bad service

Hi I am Devamanokar i got an IFB washing machine the warranty period got over and i was forced to get an AMC that is extended warranty. After purchasing that AMC my machine struck up with some problem and i have been registering complaints for the past 5 months but there is no reply from them so please help me out with this.

jubin_g

from Chennai, Tamil Nadu

Well this is certainly a faster response than expected. Though action without words are of no use. My expectations are very low now. As expected there was some conversation with the customer service agents as well as some "senior" agents and there was promises of calling back regarding the action of the complaint but no one made the attempt. I believe they are of the opinion that if you keep quiet the matter will die out. As a layman I don't know why IFB is spending money on a department like this. It is certainly a waste. They have no control over the franchise. IFB need to streamline this process for sure.

Well as of today (31 Jan 2013), the franchisee called and promised a 4 pm appointment was not met. I am waiting to be served. That is my fate and maybe of many others.

jubin_g

from Chennai, Tamil Nadu

My details are as follows:

IFB complaint no. 10196697
IFB Customer ID : 1333833
Jubin George