[Resolved] IFB Senator 6kg Washing Machine — Serious defects from day one and no redressal | |||
I refer to my complaint dated 18/02/2011 and subsequent visit of your agent Mr. Kuljit. Amongst other issues, my complaint is related to "selector buttons not working". While 2-3 buttons of the machine do not work, your rep stated that only one (main on/off button) will be replaced and that too is not in stock. I am still waiting for the same to arrive and would like all defective parts to be replaced. Please advise how long it will take?? I would also like to add that the machine purchased by me on 24/12/2010, was delivered at my residence in an open carton and had water in its pipes and the "Additives chamber" was also full of water. I was told by the person who came for installation that this was because of testing of machine in Godown. Till initial 3-4 uses water used to remain in "Additives chamber" which now gets totally drained out. I therefore suspect that a used and defective machine has been passed on to me and am finding your response very disappointing. Please take urgent action for complete redressal of all issues. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
IFB 6 KG Senator — Bad product and worst service
I totally regret buying the 6 KG front loading Senator a IFB washing machine. Not only is the product not good quality - it has got spoilt 2 times within one year. The response to the complaint for repair is met with the most inefficiency I have encountered for any whitegoods product in the last couple of years. Inspite of repeaded calls and reminders, no one turns up after giving a time and one is just left waiting and waiting.IFB Senator 6kg Washing Machine — No service, don't care attitude not bothered about the customer's valuable time
After lodgining the complaint and fixing the time with service guy I took a break from office to show him the problem. He opened the maichine quickly said that this will be done on Monday. (The day on which I took him was Saturday). I requested the service center to send techniian on Monday evening as that is a working day for me. They agreed. However the service centers of these branded prdocuts are not working on Sunday. On Monday morning when I called service center to reconfrim my appointment the lady on the phone behaved as thorugh she is not aware of my appointment and said that she will send the technicians based on the availability. Not knowing what to do I called Washing machine Clinic for service help and booked them to repair my machine. In the evening at 5:30pm one person from IFB service center called me to check if he can come immideatly. I told that I have cancelled the complaint as I have not received the proper response.IFB SENATOR 6Kg Washing machine — The dryer is not functioning
I have purchased IFB 6 KG senetor automatic washing machine in 2008 with 2 years waranty and additional 2 years extra waranty. The machine is always problematic and the the office asks us for receipt numbers date etc. for extra warantee, indicating they do not even maintain proper records. The automatic waching machine does not dry the cloths as the spin does not work. Most immetured operators come for servicing and they beat the meachine from all sides to make the loose contact pins to make contact. This is definitely not expected from IFB company, whose reputation is at stake now.Dr. G V Narasimha Rao
Mobile [protected]
Airtel — airtel broadband transfer with id 01244048402
inspite of my complaints launched in airtel customer care online no response is received from their end and no cce is picking up the calls.every time useless options are being told and the line is disconnected when i select the option of talking to a cce. i am fed up of their responses.IFB SENATOR 6Kg Washing machine — Poor Quality Product
Purchased IFB SENATOR 6 KG Washing machine on 21.10.2010 with 4 years warranty.The machine has had perpetual problems from the time of purchase.Every month technician has to be called to attend to the faults.Machine does non operational at least 7 days in a month.Till date under warranty IFB has changed the drum - 3 times,motor 2 times,heater once,front door packing 2 times,time4 4 times and various other minor problems have been attended.With the amount spent on the parts IFB could have replaced the defective piece.Today also the machine is not working reason stated in awaiting spare part.Have sent number of messages on IFB web site but have had no response.Kindly take up with the manufacturer.
S.K.Bhatia
Tel:[protected]
E-mail:[protected]@hotmail.com
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB SENATOR 6 KG WASHING M/C — DEFECTIVE PRODUCT /HORRIBLE SERVICE & RESPONSE
we have been constantly complaining since last2 months for the w/mc. there is lot o[censored]nhealthy / strange metal banging noise.parts like front dispenser panel, front full panel, bottom filter panel, bottom full panel have also been replaced.
we have twice replaced on payment door ring, door lock.
now also position is the same & & no mechanic from ifb has attended the m/c. on 21.jun some one from ifb has verified the complain & had informed us that it is scheduled to be attended on 23.june.
we are very disappointed with the service & defect evaluation capabilities of the mechanics & request the machine to be replaced with out delay
COMPLAIN NO 1816327 – DTD 03.05.08
COMPLAIN NO 1831870 – DTD 05-06-08
COMPLAIN NO 1893059 – DTD 23.06.08 UNATTENDED TILL DATE