IFB Industries Complaints & Reviews

I have purchased 17PG2S Microwave oven on mar end 2011.my oven Glass tray was damaged ater 1 week of purchase.This matter i brought to notice of hospet dealer Vasavi digital shoppe and also service centre at bellay for purchase of galss tary on chargeable basis but still now i have not received any positive response from both of them, kindly help me to get Glass tray as early as possible

thanking you,
eranna Bhonsle
Dy mgr
JSW steel ltd
+91-[protected]

I purchased an IFB Front Load Washing Machine in June 2007 which is since then not working properly. Every other day it has a problem with its working and there is no respite from the side of the Company inspite of multiple complaints filed. Now currently again its wash tub is leaking and even after so many complaints filed online on their website there is no one to hear us.

Kindly do the needful

Aditya Jain
[protected]

My complaint no is 6500652 . Its not even a year and the washing machine (Model no.AW7233) has started giving problems, some important part (digital panel) in it has stopped functioning. When I complained to the customer care (on 8th June2011), they sent some one after two days of complaint. He said that some important part has to be replaced and came with the part after 3 days, that too after constant calling. But he came with the wrong part and said that the original part is out of stock and would come within two -three days. It been more than 15 days today and I have received no response. Worst during the monsoons its difficult to wash and dry clothes.
I had immense trust in IFB and its after sales supports but its saddens me to say that its the worst customer service I have seen till date. The apathetic attitude of the customer service personnel disgusted me. I have been calling the customer care so often but the only response I get is "sorry” and that the part will come within 2-3 days and keep on postponing the same (till date they say it will take another 8 days, with only a verbal reply and not in writing). They refuse blatantly to provide me with anything in writing (Mr. Iqbal refuses to provide any assistance) . Your senior Amreen refuses to come on the phone. I feel so cheated after taking this machine. Its not only about replacing the part, but the attitude of your customer service personnel depicts how insensitive they are to the customer. How can an international company like you not have a part of one of your largest selling washing machine?
If you cannot provide me with the replacement part, please replace the machine as the machine is still under warranty.

A harassed customer,
Naresh Doshi
email- [protected]@gmail.com

On lodging comlain on-line with ifb; thier fbd. Serv. Cntr. I/c. Ms. Deepika reply was that they will only give 10% discount on total bill; but their tech. Mr. Mohan was offering repairs free of cost by makinf amc;if we pay him +1000/-+amc. Fees on 21/06/2011.

Shashi nagpal
#[protected]
[protected]@hotmail.com

Encl:copy of complain:-

C. Id:1882685:-pl. Ref. My prev. Complain nos. 5941345 which took 20-22 days for rectifications. Now again m/c. Is out of order since 18/06/2011; error e4. After lodging comlain vide 6575196 on 20/06/2011;i got estimate of between[protected]/- for rectification on 21/06/2011 from your serv. Cntr.
Now i am fed up from this w. M/c.& your service systems;because this defective m/c. Is troubling me from the very begining of purchasing on 11/05/2009 i. E. Within 1yr.
So, hereby, you are requested to please rectify on foc. Basis; otherwise i will be constrained to put this case in consumer court.

The compalint of non functioning of machine was registerd on[protected]. the complaint No is 6533863 ( by my wife Shubhada Jadhav) . After rigerous follow up the technicial visited the machine on[protected] and told that some parts are to be replaced which will take about 4 days time. Though we are contacting daily on Tel No[protected] , till today the machine has not atteneded to. It si told that due to shortage of spare parts it is taking time . Also they are not committing any date to attaend and service the machine. My wife is not well and due to careless attitude of servicing centre we are facing greate difficulties. I purchased thsi machine 3 yrs back thinking that IFB is well reputed company and cares for customer. However I felt that I have made mistake by purchasing this machine.

My message may be sent to IFB higher officials of servicing deparment to find out the reasons for such abnormal depaly.

Jadhav BB ( [protected])

DEAR SIR,
IAM MR.CHURCHILL JAYAPRAKASH A SENIOR CITIZEN,RESIDING AT MIYAPUR,HYDERABAD.
I BOUGHT AN IFB WASHING MACHINE IN 2008 AND I HAVE PAID ANNUAL MAINTENANCE CONTRACT FOR ONE YEAR ON[protected].
I HAVE GIVEN SEVERAL COMPLAINTS ON TELEPHONE REGARDING WASHING MACHINE REPAIR AND AFTER SEVERAL COMPLAINTS,TECHNICIANS CAME FOR REPAIR AND LEFT THE JOB INCOMPLETE AND EVER SINCE THEY ARE NOT RESPONDING MY CALLS.
AS PER AMC TERMS AND CONDITIONS THEY ARE SUPPOSED TO RESPOND TO MY COMPLAINTS WHICH THEY ARE NOT COMPLYING WITH.
I REQUEST YOUR HELP IN THIS REGARD AS IAM UNABLE TO SOLVE THIS PROBLEM.
THANKING YOU,
YOURS FAITHFULLY
M.CHURCHILL JAYAPRAKASH

After the first year of buying Elena for about 15K rs, 2-3 times a year there is a problem. Each time they charge a BOMB and the cost of maintanence has exceeded the cost of the machine is about 4 years !! unbelievable. I think it is better to get a new LG or Samsung machine and discard this one.
Can IFB look at the history of complaints and the cost and give 1 free service this time?
the GASKET needs to be replaced !!!

My washing machine stopped working on 12/06/2011 and I filed a complaint the next working day (on 13/06/2011) by calling the customer care helpline no. [protected]. They registered my complaint, giving me a complaint # 6530063 and also providing me with a customer # 1521815. They assured the complaint would be attended to within 24hrs. (the washing machine is registered under my husband's name - Ramendra Singh).
I got a call from the franchise company on 13/06/2011 at 10:29am, which I could not attend as I was at my workplace but when I saw the call I called them around 12pm to inquire and they said that it won't possible to send a service man that day as they've already left for the field and they assured to send somebody the next day (14/06/2011). Next day I received a call from[protected] at 12:01pm from the service man, who said he would visit my house between 1300 to 1700 hrs, to check the washing machine. I waited till the evening but no one turned up.
The next day, 15/06/2011 I again called up the franchisee on[protected] and the gentleman on the phone said that it won't be possible as the service personnel is unavailable but if I remind him by calling him the next day (I.E.16/06/2011) he will surely send the service personnel today. But its 6 pm now and no one has visited nor called to confirm their visit.
This is pure harrassment. The person (at the franchisee) I spoke to on the phone is called riya refused to let me speak to any supervisor of her's, despite my asking her several times.
The customer care executive provided me with ms. Shonali shide's number (supposedly, branch manager, mumbai,maharastra). Her no. Is [protected]. I could not get through her no. So I was provided with the landline nos.[protected]/28835997 which are the franchisee office's nos. And they do not know any shonali shinde.
Please help. This is not the first time ifb has harrassed me like this. Every time I file a complaint, it has always taken them atleast 10-15 days to attend to it.
Please help and I do not know how else to tackle this problem.

Thanking you,
mugdha bhattacharya

BAD SERVICE DURING THE GUARANTEE PERIOD

I registered a complaint two months back regarding irregular functioning and water leakage through the detergent tray. But still now the service peoples are not able to rectify the problem(more than 5 times technicians visited).And finally on last week i registered a complaint(more than 7 days before) and i requested to take the machine for detail checkups but still now there is no response from the service person.

my complaint no is[protected]june 2011 WITH IFB SERVICE CENTER [protected]
i have amc for four years with plastic parts
1 visited on 11 june and charge for replacement of pipe inside machine becus amc with plastic parts who was signned already resigned from co.
2 13 june phone from service center told me that this pipe is damaged due to coin (IT IS NOT POSSIBLE)
3 14 june phone from service center told me that pipe is not under AMC (told me that all parts are including while AMC )
daily they change statement so please take this matter serously last 7 days my machine stoped due to leakage

sir, please find out exect problem and mail me imm.

I HAVE I FB WASHING MACHINE, FOR WHICH TWO OF SERVICE PERSONALS FROM I F B COMPANY CAME TO OUR HOUSE FOR THE FIRST SERVICE. THEY HARDLY SPENT LESS THAN FIVE MINUTES ON SERVICING AND FINISHED DOING IT . IN BETWEEN OF THAT FIVE MINUTES , ONE OF THEM APPROACHED ME FOR SELLING A KIND OF CLEANING POWDER WHICH COSTS RS.750/-. HE WAS MORE OR LESS THREATENING ME TO BUY THE CHEMICAL OR MY MACHINE WOULD GO RUSTED VERY SOON. WHEN I REFUSED TO BUY THAT POWDER , THEIR BEHAVIOR AND SPEECH WERE GONE DIFFERENT. COMPANIES LIKE IFB SHOULD KEEP PERSONS WHO POSESS WITH GOOD CONDUCT AND PLEASING MANNERS . SECONDLY, WHY THE CUSTOMERS SHOULD BE FORCED TO BUY THEIR SUBLIMENTARY PRODUCTS SUCH AS CLEANING AGENTS FOR THE DRUM.. THAT TOO FOR THE FIRST SERVICE ITSELF.( WITH IN THREE MONTHS)
VIJILA PRINCE. CHROMPET

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

Sub: Non delivery of Neptune dishwasher inspite of making a FULL payment of Rs.26500/- on 20/05/2011

Dear Sir,
I made a payment of Rs.26500 on 20/5/2011 to purchase a IFB Neptune dishwasher. The payment was made at IFB POINT, 18 D, Jawaharlal Nehru Salai (100 Feet Road), 1st Floor, Koyambedu, Chennai - 600107. Tel. 2479 2363, 3242 9235. I was given a stamped collection detail slip with no. 3802. Till date, the dishwasher has not been delivered!! The response that I get from the director Sharma S[protected] and his agent Ramesh (to whom I made the payment) is appalling!! They keep telling lies and give false promises. I was told that there was no stock and that it'll take 2 days, 3 days...etc by Ramesh. Today its 04 Jun 2011..When I call they just get me off the phone telling some lie and giving some false hope that they'd call back. They never do! The director even tried telling me once that it was the wrong no. when I called and finally gave his phone to the agent to get rid of me! I have been cheated to the tune of Rs.26500! My hard earned money and I'm given the run around. All this started when one girl Lakshmi [protected] kept calling me again and again and again for over a month(A MONTH) kept routinely calling me at odd hours disturbing my sleep(I work in night shift). I was woken up by the persistent phone calls many times. Finally I consented to buy the dishwasher and took great effort to go to Nungambakkam as directed by her only to find that the lady there quoted a different pricing and didn't have the payment option that I wanted. I was disappointed and gave up. But still the constant inflow of calls continued and finally I again consented and travelled all the way to IFB point Koyambedu to make the payment only to complain to you now :( This experience has left a very bad taste in my mouth. I've always had a high reputation for your company. The customer service is horrible. We get to talk to irresponsible, pathological liars. I do understand out of stock issues but why was it not conveyed to me before I made the payment? Why didn't they call when they promised they'd call regarding the delivery? Why is taking more than 10 days to deliver a product? I have lost faith! I have a microwave and a washing machine from your company. I'd appreciate any compensation for all the inconveniences that I had to undergo..my sleep getting disturbed inspite of telling the call center girl not to call when I was sleeping, the time spent, the false promises made, the consistent lies, the payment hassles, the mental torture and the long eternal wait after making the payment. If nothing can be done please refund my HARD EARNED money of Rs.26500/-. Kindly redress my grievance at the earliest.

Abiramasundari.S

Dear Sir,

I had purchesed one washing machne of IFB make through bajaj finance in the month of March,2011.
Than one of your excutive ask me over phone to make an insurence with this loan and he told me that he will add the insurence premeum with the Loan EMI and send the documentiaon of insurence to my residence through Speed Post.Now the premium has deducted but unfortunately no documentation has reached so far.

In this situation from next month I will stop the EMI payment,If i can not get the document of the Insurence.

With Best Regards,

Krishnendu Sikder

6/1C/2 Raja Apurba Krishna Lane,Kolkata-700050

Email:[protected]@yahoo.com

I have been trying to contact the service centre since two days but no is engaged always.......i have got Elena IFB washing Machine which is around five years old ...i am facing the problem of clothes not getting dried up and water is left behind after the full washing cycle is over.kindly send somebody to look after the complaint. Since i have been transferred so my new address and no is....

Reshu Saini
Officers's Mess
No 4 Air Force Selection Board
Varanasi Cantt
Varanasi (U P) - 221 002

HI I M FATHER OF GIRL, MERI DAUGHTER NE IFBI SE PGDBO KA COURSE KIYA JAB MAI NIIT GAYA THA TO UNHO NE MUJEH OFFER LETTER DIYA THA JISE ME 250000.00 P.A.KA JOB COMMITMENT HAI COURSE KAI BAD SALARY AAI TO HUM HAIRAN HAI 17500.00APROX PER MONTH TAKE HOME IS APROX. 13500.00 YE KYA HAI JOB TIMING SUNIYA 8.30 A.M.TO MIN. 7.00 PM JAYADA KA TO PATA NAHI KOI OVERTIME NAHI HAI OFFICER KA TAMGA DE KAR JOB CLARK KA OFFICER KA TAMGA IS LIYE KE OVER TIME NA DENA PARE JO LOG IS BAAT SE PARESAAN HAI OR JIN KO MAI THIK LAGTA HU MERE KO MAIL KIJY HUM IFBI OR ICICI KE AGINST COMPITENT ATHORTIES KO COMPLAINT KAREGE TKS. AGAR IFBI OR ICICI KE PASS IS BAT KA JAWAB HAI TO DIJYE TKS.

Respected Sir/ Madam,

This is Chinmay C. Paturkar. I have purchased your IFB Elena washing machine on 23rd October 2004 . Machine Serial No. B09864.

This complaint is regarding 'Repeated Dysfunctional parts' of the machine. We are facing regular problems. some times parts get damaged or some time due to minor problems our machine stops working. Despite of problem solving by your authorized franchisee 'JET services', we are still facing same problems & also incurring costs associated with the same. I think 'JET services' engineers are not solving entire problem once at a a time.

As of now we have incurred around Rs.12,000 on maintenance ( Repairs ) & after sale services & Price of machine was Rs. 15,000. Please look at the figures so that you can understand our complaints seriously.

We are very unhappy customers of your company as you are not looking after your customer complaints seriously. Please try to solve our entire problem once.

Regards
Chinmay C. Paturkar
Email - chinmay.[protected]@gmail.com
Mobile No. - +[protected].

I launched complaint on 16may'2011 after 2 days one person "Surendra Sharma ([protected])" without carring any IFB documents or identity card came into my home.On that date my husband was at home he allowed him to checked the machine.After checking he said that"your machine's electonic card is not working which needs to be replaced".My husband said "ok change it".After 2-3 days 2 boys came in afternoon around 1:30pm saying we are from IFB when I asked show me any papers or any proof that you came from IFB but they couldn't show me any proof so I didnt allow them to came inside due to the safety reasons. I phoned to customer service center(24*7) of IFB I was told that they will send Sr. techanican.No one came. Again I contacted customer care center I got the same reply that the Sr. person will be sent.Today i.e 26/05/11 one boy came saying he came from IFB when I asked about Icard of IFB he said I don't have. However, I allowed him to check my washing machine. After checking he said that motor is not working.when i said on spinning it works how can you say motor is not working then he said that drum is not working ,after that i said check on spinning but on that it works then i argue how can you say drum is not working.Then I showed him that machine is working on all function accept prewash. After that he has no answer and he contacted on phone to the 1st person (surender sharma ) after a long talk then he said that only mr surender sharma will do the needfull. After that I telephone to customer center but nobody pick up the phone.However, around 10pm(26/05/11) I got the line and talked to mr sombit when i told him that 2day 1 guy came from IFB to repair my washing machine without any papers/IDcard issued from IFB I was shocked when he said that it is companies policy no IDcard or documents provided to the technician or service eng.once you have launched a complaint to IFB you are supposed to understand tht person came from IFB is a genuine person.when i said after 10 days I didn't get any service from IFB please provide me a contact no to your seniors he said we don't have any number. then i said ok but can i talk to any manager or supervisor then he said they are not on duty this time..after that it seems like fishy to me so i said record all my conversation..again i was shocked to heard that they don't have facility to record.
when i bought a machine from reputed company IFB that time i know they will provide a good service from there service center after sale.but I'm very disappointed with there service n behavior towards their customers.
on the website of IFB there is juz 1 ID to email but that id is wrong when i mail on that my mail was bounce back.

I come to you..so please tell me what shall I do in this regard...........
Raman Taxali
[protected]
[protected]
swati.[protected]@hotmail.co.uk
[protected]@cccorpn.com

sir,

the following messages are already sent to IFB customer care, but not yet serviced our product, being my old parents unable to survive this situation, but the company does not realize the real problem, what to do next? i have been waiting for the service more than 20 days after i posted the complaint.

A Ramalingam

[protected] messages already sent[protected]------


from Arikichenane Ramalingam a.[protected]@gmail.com
to [protected]@ifbglobal.com
date Sun, May 22, 2011 at 10:50 PM
subject IFB washing machine service request - not yet serviced
mailed-by gmail.com

Even after so many times keep on sending the mail for IFB washing machine service, not yet the problem is solved. the request was initially posted on 2nd may 2011 and nearly 20 days, we have been waiting for the service. the reason they said 15 days before was the locker is broken, but it was actually happened 3 months before, and still the machine was functioning. the drum fails to rotate is not first time, so far nearly 4 times the similar problem was happened.

at least the person has to come and attend the fault, simply he came 15 days before and said lock was broken, its not functioning, he was not at all listened what we said.

we sorry to say that we have never get such a poor response and service from any other company home appliances we have been using except your IFB product.

inform the pondicherry service technicians to do the service at the earliest.

please avoid, simply making a phone call and ask the similar problem.

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co., Kamaraj salai, pondicherry



A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]





[protected] Forwarded message[protected]
From: Arikichenane Ramalingam <a.[protected]@gmail.com>
Date: Wed, May 18, 2011 at 11:48 PM
Subject: Fwd: IFB washing machine service request - 4th time sending the mail
To: [protected]@ifbglobal.com


I have sent many request for service of IFB washing machine product, we struggle like anything getting a simple service from your pondicherry service centre. how many times i ve to keep on send mail to your customer care.

will you give service or not? reply at the earliest.

Ramalingam A



[protected] Earlier message[protected]
From: Arikichenane Ramalingam <a.[protected]@gmail.com>
Date: Sun, May 8, 2011 at 11:00 PM
Subject: IFB washing machine service request - 3rd time sending the mail
To: [protected]@ifbglobal.com


Dear sir,

the request regarding IFB washing machine service dated early on 02.05.2011 not yet serviced. Later i have sent the mail dated on 5.05.2011, regarding the same and till not serviced. today 08.05.2011, third time i am requesting regarding the same. please send the service technicians at the earliest, we struggle like any thing from the past 7 days. I request your service at the earliest.

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co., Kamaraj salai, pondicherry

thanks with regards,

A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]


From Arikichenane Ramalingam a.[protected]@gmail.com
to [protected]@ifbglobal.com
date Mon, May 2, 2011 at 10:17 PM
subject IFB washing machine service - regarding
mailed-by gmail.com

hide details May 2


Dear sir,


the request is regarding the IFB washing machine service. The following problem often occurs in our washing machine, its nearly 4th time. The same problem was happened in the last service.

I request your service at the earliest..

Problem : drum not rotating (no movements even power is on)



Model : DIVA
Serial No. 009893
Date of purchase : 15.11.2007

one year AMC validity : 29.09.2010 to 28.09.2011
place of purchase : Agarwal Marketing co.,
Kamaraj salai, pondicherry

thanks with regards,

A.Ramalingam

#42, 2nd Cross street, Sivagami Nagar,

Reddiyarpalayam, Pondicherry-10.

Mobile:[protected]R), [protected]

I complained about my IFB washing machine Supremo Deluxe on your toll free No.[protected] on 17.5.2011 saying that the heater was not functioning. I was given my complaint No. as 6374794. I was told that within 48 hours my complaint would be attended to, but no one turned up.I again made a complaint on 19.5.2011 and I was promptly informed again that my complaint would be attended in 48 hours time. I rang up[protected] in the evening to remind them about the unkept assurances of SERVICE WITHIN" 48 HOURS " unashamedly complaint dished out to all your customers.In response, I was asked to make speak to one Mr.Rajesh (Mob. No.[protected]). As expected , he refused to accept my call. I again went back to No.[protected] and after much coaxing the lady gave me the ID sivak.[protected]@gmail.com
I wish to mention here that I have maintained AMC with you for the last 11years , but of late, your lack of response to complaints as well as the quality of service has hit the rock bottom. Its very clear from the complaints posted here that there is general dissatisfaction about the poor after sales service provided by you. My bitter experience of the last couple of years has forced me to decide not to purchase any more IFB products. I really wish some drastic corrective steps are taken immediately as otherwise, the customers will be forced shift their loyalties to other brands.

P.J.MANUEL.
[protected]

DEAR SIR,
IFB WASHING MACHINE UNDER AMC.IT IS REALLY VERY SORRY TO SAY THAT THE SERVICE IS HOPELESS. THE SERVICE PERSONNEL IS USELESS ESPECIALLY IN CHENNAI.MY MACHINE IS UNDER REPAIR FOR PAST THREE MONTHS.SEVERAL TIMES THE UNTRAINED TECHNICIANS HAVE ATTENDED THE COMPLAINT AND GIVING A GOOD EXCUSE NO SPARE. HOW LONG IS THERE NO END TO THIS. HOPE MY AMC WILL BE OVER BY NO SPARE SHAME ON IFB.THE VERY FUNNY PART IS SOME ILLETERATE RECEPTIONISTS DONT EVEN LOOK INTO THE REGISTERED COMPLAINT HISTORY AND ASK SIR WHAT IS THE PROBLEM WITH THE MACHINE.



SIVAPRASAD B

CHENNAI AVADI