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IFB Industries Complaints & Reviews

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Updated: Dec 2, 2025
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IFB Industries reviews & complaints page 339

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M
manojgupta04
from Gurgaon, Haryana
Dec 12, 2008
Resolved
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I have an AMC for my IFB washing machine. I gave a complaint on Tuesday 9th Dec, 2008 for my IFB washing machine. I was give a ticket number 2519328 and was informed that within 48 hours my call will be attended to. After 3 days One Engineer came, checked the machine, found few electrical parts burnt, told us it will take 4-5 days and went out. Till then there is no communication/followup from IFB and our machine is still out of order. This is inspite of having an AMC with the Company. Please help I just don't know what to do.
Aug 13, 2020
Complaint marked as Resolved 
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    S
    Skandamurthy
    from Kovilpatti, Tamil Nadu
    Dec 11, 2008
    Resolved
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    Resolved

    We bought IFB washing machine on 03/01/2001. Once the warranty period got over we started facing serious issues with the washing machine. The worst thing is the service of the chennai service centre. They asked us to take AMC, themachine will never get fault in the AMC period but as soon as the AMC period got over it will face serious problems and again they will collect a lumpsum + another AMC contract (I wonder how this happens ). Now the scenario is worse, last time (30.03.09) they setup an AMC contract for an year stating that all parts will be covered in that but they changed a part and said that it will not be covered in AMC and they dint even bothered to mention it before. They also promised for a prompt service.

    This week our machine got repaired on (08/12/08) 4 days have passed and we have filed a complaint (complaint no.251988)the worst thing is there is no response only after filing the complaint.

    Only god or Consumer court can save us from these people.
    Mar 20, 2017
    Complaint marked as Resolved 
    Verified Support
    Jun 21, 2016
    IFB Industries Customer Care's response
    Dear Anil kumar,

    Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

    Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

    IFB Team

    washing machine IFB senorita plus — not working properly

    firstly machine is not taking washing powder from the slot.
    secondly drying is not taking place.Please make sure that person turns up to take care of its service. we are fed up of your earlier committments.Do the needful on top priority
    please do the needful on top priority as we are working couple and washing clothes manually has become a headache for both o[censored]s.

    IFB Washinng Machine Senorita Plus — Pathetic service

    The machine is down for past one month, but not a soul has visited despite logged at least 4 complaints for same problem. Does anyone know the support head contact details for IFB ?

    IFB Senorita plus washing machine — machine not working

    My machine is not working for past 2 weeks.Despite of continuous complaints and follow up my problem is still not solved.Instead of fixing my problem first I received a courier with brochures of new products.It is strange that these companies are worried only of selling their products, but not servicing it properly.

    IFB Senorita Plus Washing Machine — NOT WORKING

    PERMANENT CUSTOMER CODE NO.1221622
    COMPLAINT NO.3432738 dt.29.08.2009 Date of Purchase:11.11.2007 [within guarantee period]
    The Technician who attended on 02.09.2009 - noted down the complaint promised to come the very next day but has not turned up till.
    PLEASE ATTEND THE COMPLAINT IMMEDIATELY.
    B.RAGHAVENDRA RAO
    H.NO.B-40 RAILWAY QUARTERS MOULALI HYDERABAD 500 040
    PHONE :[R][protected] [Out of Order]
    MOBILE: [protected] [protected]

    IFB WM SENORITA PLUS — not attending

    I am from Cochin and I have purchased an IFB senoritta Plus washing machine on 11.9.2008 which is under warranty and the machine failed on 18.9.09 and on 18th morning at 9.30 I registered a complaint at your 24 hrs helpline number. The same day I got a call from a person and he told me that he will come and see at 3 pm. He did't come and I started calling him every 30 minutes and all the times he told me that he is coming. Next day morning again I called your 24 hrs helpine several times and one technician came and he told me that it requires one item replacement and it may take 1-2 days and he told me that he cannot give a time commitment for repair. Again I called your number and they gave me their Service head number and I did't get any commitment. Again I called the same number and they gave me Kerala head number and she gave me a commitment that this will be attended on wednesday. Up to 12 .30 pm nobody called me . Today again I called him and he told ( Mr. Joseph-[protected]) me that this may be repaired today evening and he is not sure. I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

    IFB Senorita Plus Washing Machine — very bad service

    mu machine is still in guarantee period and thr was a problem of water leakage. after registering the complaint and after running behind service people for 15 days finally it god rectified. but the service person did some loose connection or some thing electrically wrong in my machine. now there is sparking down in machine. again i m calling them. they will tell daily 2 send someone but no one turns up.

    IFB Senorita plus washing machine — Repair not done for 2 weeks now

    I am shocked and appalled at the state of service. Washing machine though out of warranty, company persons have been callous, telling lies and despite 50 phone calls still work is pending to be done.

    SENORITA PLUS — Dryer is not working

    We are having AMC with DEEPA franchise.Customer code is 3434225.Phone no is [protected].Do the needful immediately.
    IFB membership ID is [protected].Please do the needful immediately.

    while machine is running huge noice is comming

    huge sound is heard and disturbance is observed when machine is running

    Ifb washing machine front load complaint

    Six month back I bought ifb front load washing machine but it is not working I have given complaint to ifb care in khammam but they are not respond my ticket no is 14280252

    Washing machines

    IFB Vizag service centre Radha service centre is cancelling customer complaints without resolving them. I experienced twice.
    IFB is gradually loosing market and it's all the Reputation it got.
    On 31-05-16 I lodged a complaint and it was cancelled without resolving it on 04-06-16. Again they have given a new complaint no.
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      C
      Complainant5432196
      from Bengaluru, Karnataka
      Dec 11, 2008
      Resolved
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      Resolved

      i purchased ifb microwave on24november08 from ur authorized dealer at sujanpur (hamirpur) but no person have yet come 4 demo
      Aug 14, 2020
      Complaint marked as Resolved 
      dear sir
      i have purchased a microoven which is not working correctely . complaints have not been attended to
      I had lodged complaint of my automatic front loading IFB machine on 01 May vide complaint no.
      2983578 and reminded on 02 & 03 May.On 04 May I spoke with Mr Aggarwal at mobile no
      [protected](given by your call centre).Till date complaint has not been attended.

      Kindly look into it and get my complaint attended.

      L.K RAHEJA
      D-26, NAVKUNJ APPTS, 87PATPARGANJ
      NEARMOTHER DAIRY
      DELHI-110092
      [protected], 22772643
      I have purchased IFB microwave machine model 23 FCI about 5 years back. However, the machine is giving me continous trouble for last one year. The service centre located in Jorhat, Assam is not able identify the problem and not able to repair the machine. On 23.07.09 the machine have been returned to me in damaged condition. I tried to cook one cake today and after 4 minutes the machine balnked out completely. I want complete overhaul of the machine immediately free of cost as the machine was returned to me in damaged condition
      I had purchased IFB microwave machine model 23 FCI about 5 years back. However, the machine is giving me continous trouble for last one year. The service centre located in Jorhat, Assam is not able identify the problem and not able to repair the machine. On 23.07.09 the machine have been returned to me in damaged condition. I tried to cook one cake today and after 4 minutes the machine balnked out completely. I want complete overhaul of the machine immediately free of cost as the machine was returned to me in damaged condition
      I also felt the same complaint from IFB side. I dont know why such a company acting like this.
      iam having ifb top load fully automatic machine which has a water leakage problem for 2 weeks and non of early complaints attended with in a week, and ifb service centers are totally bad in handling the consumer.
      I have a frontload washing m/c and i have made a service req on17/09.and i wasassured by call center that within 24hrs i will a service personnel.Since nobody turned up till monday the 20th i had reminder call but a fresh complaint was booked with no 5121280 and cust id 950596.again since nobdy turned up for 24 hrs on wed the 22nd i made another call and i was an immediate action To day 24th friday and till now nobody has turned up .your assurance of 24hrs service has not materialised even after 8*24 hrs.Pl let me know what to do further
      L.Balasubramanian
      I have a front load washing m/c and i have made a request to install/demo on 05.Dec.2012 but till date no one turn up. When I contacted local service center they told that it is not possible before 3to 4 days.
      M Kumar
      [protected]
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        D
        Dr M A A Khan
        from New Delhi, Delhi
        Dec 10, 2008
        Resolved
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        Resolved

        Dated 10/12/2008; Time ; 11;55 AM
        For the above mentioned washing machine which is under gaurantee period a complained was loged with the above no. about 14-15 days ago and once again reminded in between, but so far no one has turned up.
        I am residing at D-144, Fourth floor, Abul Fazal Enclave Part I, New Delhi 110 025. My washing machine gives spark while spinning. My wife Nikhat Khan registered a complained with the consumer care division wit the complaint no. 2482530. After a week or so when no one turned up, I contacted the consumer care again and they told that they have made my complaint urgent. However, after a laps of about 15 days, no body came to attend the complaint. Its pathetic and shows the poor quality of management. I dont know how to tackle this problem.
        It is my request that immediately some action should be taken to redress my grivience. It is the sheer mental harassment by the company.
        Aug 14, 2020
        Complaint marked as Resolved 
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          A
          Arjun Srivatsa
          from Mumbai, Maharashtra
          Dec 9, 2008
          Resolved
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          Resolved

          I had a problem with my dryer where there was a jumping of the drum. I logged my complaint on the 20th November and got my SMS of ticket number 2442269. I didn't hear from the IFB service centre for 1 week. Finally I wrote on the feedback page of the IFB website and got a call from the Service centre. A Mr ravi mobile number [protected] happens to be the manager coordinated it. After a 2 days of back and forth they finally came and told us the ball bearing is gone and would cost 600/- for their cost and part cost and that they would come back once part is there. After no news we called them repeatdely and was told that the part had not come in. Finally on 6th Dec we got a positive answer and my wife fixed an appointment for 12 noon as we all work. There was no sign of them for 2 hours and on calling them back they rescheduled for another day. On the 9th of December Mr veeresh mobile number [protected] who is the engineer doing the job promised to come at 12 to fix it. Finally at 12 when called again, mr veeresh seemed to sing a different tune and said we have to speak to the manager Mr ravi. On calling Mr Ravi, there was no response till finally the phone was picked up and his spokesman Mr Vipul spoke. he was arrogant, and talked very badly to my wife . His contention was that they had closed the ticket already as we were not cooperating with their coming home and not letting them do their work. further he was abusive and insulting my wife on the phone and asked us to go ahead and tell whoever we want about this as they will not do it and We have to open a fresh ticket number for the complaint.

          A company as big as IFB is answerable to even their service partners and we would hold them responsible for the heartache given to us.
          Aug 14, 2020
          Complaint marked as Resolved 
          DEAR SIR PLEASE SEE THE BELOW MAIL IT WILL DEFINE YOU OUR PROBLEM.

          HOPE I WILL GET THE EARLY RESPONSE






          KIND ATTENTION: MR. GOBINDER

          REMINDER NO .5

          DEAR SIR,

          I M FOLLOWING THE IFB FROM 19 DEC, FOR YOUR KIND INFORMATION THAT AFTER FIVE REMINDER TO TILL DATE OUR MACHINE IS OUT OF ORDER.AND I ALSO WANT TO TELL YOU THAT IF IFB IS GIVING THIS TYPE OF SERVICE IN WARRENTY PERIOD WHAT WILL BE AFTER WARRENTY??????????. IF YOU CAN NOT SORT OUT THE FAULT PLEAE GIVE ME THE CONTACT OF YOUR HEAD OFFICE.


          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana
          Mob.[protected]
          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Saturday, January 03, 2009 11:07 AM
          Subject: Fw: Tumble Dryer Problem


          REMINDER 4


          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Friday, January 02, 2009 9:54 AM
          Subject: Fw: Tumble Dryer Problem



          REMINDER 3

          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Thursday, January 01, 2009 10:31 AM
          Subject: Fw: Tumble Dryer Problem


          Reminder

          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana
          Mob.[protected]
          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Wednesday, December 31, 2008 5:32 PM
          Subject: Fw: Tumble Dryer Problem



          REMINDER

          I WANT TO BRING IN YOUR NOTICE THAT TODAY NO ONE SERVICE ENGINEER OF IFB HAS VISIT THE SITE AND MACHINE IS STILL OUT OF ORDER.


          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana
          Mob.[protected]
          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Tuesday, December 30, 2008 5:05 PM
          Subject: Fw: Tumble Dryer Problem


          Dear Sir,

          For your information that The tumble Dryer Which has repaired from your service center on dated 30/12/08
          is not working properly and the complaint has also given at you service center.So please send your service engineer A.S.A.P.
          Our work is suffering too much due to this problem from last two weaks.So please take it seriously.


          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana
          Mob.[protected]

          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Cc: Anil Taneja
          Sent: Monday, December 22, 2008 11:44 AM
          Subject: Fw: Tumble Dryer Problem


          Dear Sir,

          Please update the status of our machine.

          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana

          ----- Original Message -----
          From: jaspreet
          To: IFB([protected]@ifbglol
          Sent: Friday, December 19, 2008 6:58 PM
          Subject: Fw: Tumble Dryer Problem






          Dear Sir,

          We have some problem in tumble dryer machine(Drum of dryer has noise & also some problem of door micro switch) and we are sending that machine at your service center model town. Please do the needful A.S.A.P.

          Thanks & Regards
          Jaspreet Singh
          Venus Cotsyn(India) Ltd.Ludhiana
          Mob.[protected]
          I was about to buy one but after reading this I guess I will go with LG. Thanks for sharing your pain. You should sue them in small claim courts

          IFB Dryer — Very Bad & Poor Service

          There is a IFB dryer which is under AMC with Elite Services of IFB and some part of that IFB dryer has gone faulty but no one is attending to the complaint since 2 months (Complaint No.284810). I spoke to Mr. Mitesh/Ms.Sonal of IFB on 28470528/32/[protected] hundred times but he send some stupid technician with no knowledge of trouble shooting and just waste our time by saying that the part which he brought is also faulty. We are feed-up with this kind of service since the machine is installed at Nepeansea Road at our Boss residence. Every single day we are been following up with Elite service (Mr. Michael[protected] but invain, we have never ever experienced this kind of service from even the normal vendor but if this is happening under the banner of IFB which is very pathetic.

          Kindly look into this matter as we are facing a lot of problem.

          Regards,
          ANIL
          [protected] (Mumbai)

          IFB Dryer — out of order

          Please send your service man to the following address on urgently basis, as the dryer is out of order for the last two weeks.
          Address :
          VIDEOCON HOUSE
          99, Manav Mandir Marg,
          Napeansea Road,
          Mumbai.
          Contact Person :Mr.Shivram Dhamne [protected]
          Phone no.[protected]
          IFB customer care service is worst than poor. I have called them almost 7 times but no one has turned up till date. I should have never bought an IFB product, I am totally repenting it. Please DO NOT buy any of IFB products, its like buying a great headache.

          IFB Dryer — DEMONSTRATION & INSTALLATION NOT DONE

          We have purchased one IFB Dryer from M/s. Fomra & Co. and it was delivered on 8th of November 2010. The same time we have informed the customer care to install and for demonstaration. But they are not responding properly.
          Recently, I am also facing major problems with IFB's service. As per process, I called teir call center for some replacements. They had promised that someone will attend to my query WITHIN 24 hours. Its more than 5 DAYS since my logging of this request. NO ONE BOTHERS. I have complained to their head of service group. I have even logged onto their "Feedback" form. Not a single response. IFB's service is PATHETIC. Hope, someone will address their service issue ASAP.
          IFB is worst service... i never expect this frm IFB... please try to improve your service... Its very bad
          IFB IS VERY POOR SERVICE... TRY TO IMPROVE IT
          I am very much frustrated of the attitude of the IFB company service people. our is a new and got into some drum problem in our machine. I been giving complaints for almost 7 times and these service guy so called seniors who could not find the problem. I warned and told i have to file a case against the irresponsibilties of both the employees as well as the company. If people are in the pool could join we can make a powerfull hands to help the IFB company know the pain of people who trust on this brand and finally fooled of them. So atleast if this not reached to the company our word could help and save the IFB. my mobile number [protected] and my complaint number 6087377 and customer ID 2034438

          I am frustrated and pained.
          I rue the day I bought a IFB Elite DX washing machine in 2008 at Kozhikode. Since we moved to Coimbatore in 2009 this is the 2nd time that we have had a complaint with the IFB machine. Now it is 6 days since we registered a complaint with the Coimbatore Service Centre, and the problem remains unresolved. Their service personnel either switch off their phones or remain elusive. I wonder if they have all gone on a holiday enbloc or resigned. Wonder if IFB has declared a service holiday. They continue to sell... You just have to send them a SMS showing interest to buy. They will soon swarm all over you like flies. At this rate it will not be too long that IFB joins the list of RIPs. What a shame? The next time time around I wish that I do not buy IFB. Suresh Paul Antony, Associate Professor [Marketing], XLRI School of Business & Human Resources, Jamshedpur 831 001. M:[protected]
          CUSTOMER SERVICE IS STILL HORRIBLE EVEN IN 2012. WE HAVE PLACED A COMPLAINT IN JULY 2012. IT IS AUGUST NOW AND STILL THERE IS NOT ONE TO ATTEND THE SERVICE FOR A IFB DRYER...
          NO POINT CALLING THE CUSTOMRE CARE ALSO THE ANSWER IS APPLICATION IS SLOW PLEASE CALL AFTER ONE HOUR.

          complaint not being attended

          complaint no. 14450221 dated 11.12.2014 AMC valid up to 29.09.2015 shilpa saxena +91 [protected]

          WASHING MACHINE LEAKAGE

          UNDER THE WASHING MACHINE OUTLET WATER IS LEAKING
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            S
            SUNDARAMBAL V R
            from Muvattupula, Kerala
            Dec 9, 2008
            Resolved
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            Resolved

            SIR I HV LODGE A COMPLAINT REGARDING MY WASHING MACHINE IFB 6KG DIGITAL MODEL PUMP ANS SOUND WHILE RUNNING THE MACHINE, ON 18/10/2008. BUT I GOT THE TICKET NO ONLY ON 21/10/2008 AS THERE WAS A PROBLEM IN THE COMPUTER.
            AFTER GETTING THE TICKET NO I REPEATEDLY CALLING THE CHENNAI OFFICE AT POES RD TEYNAMPET VIKAS ENTERPRISES
            THER WAS NO ONE THE LIFT THE PHONE OR IT SAID IT WAS ENGAGED. HENCE I WENT TO OFFICE DIRECTLY, TO MY SURPRISE I FOUND THE PHONE WAS KEPT OPEN FOR LONG AND THE PERSON ATTENDING THE FRONT OFFICE WAS TALKING OVER A CELL PHONE.
            THEN I MET MR SELVARAJ, HE PROMISED ME TO GET THE REPAIR DONE BY A WEEKS TIME.

            ONLY ON 12/11/2008 A PERSON CAME TO ATTEND THE PROBLEM. HE WAS QUIET INDIFFERENT IN HIS REPLY.
            ONLY ON 6.12.2008 A PERSON CAME AND FITTED THE PUMP BUT DID NOT ATTEND TO THE SOUND PROBLEM.
            AFTER THAT I CONTACT MR SELVARJ OVER PHONE . HE AGAIN
            PROMISED ME TO DO THE WORK DONE BY ONE DAY.
            TILL NOW NO ONE HAS ATTEND MY COMPLAINT COMPLETELY.
            SHOULD A CUSTOMER WAIT FOR 2 MONTHS .
            MY SERVICE CONTRACT IS ALSO GETTING BY JAN 2009.
            Aug 14, 2020
            Complaint marked as Resolved 
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              D
              Dr.Subbalekshmi
              from Chennai, Tamil Nadu
              Dec 8, 2008
              Resolved
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              Resolved

              my three month old ifb wahing machine has not been working for the past 20+ days...i lodged a complaint immediately and made repeated calls to get someone to take a look at it...the worst part being that the person would attend my call and say he was on his way to my place i would cancel all other programmes only to give him a call after 2hrs...sorry madam not possible today... finally after 18days of the intial complaint somebody came in to look at the machine...thats it he said some parts have to be changed no expaination as to y it happened when it would be fixed...am still waiting...the regional office, the service manager nobody picks the calls
              Aug 14, 2020
              Complaint marked as Resolved 
              we was purchased a washing machine on dated 16/8/08 at BAJAJ ELECTRONICS
              KUKATPALLY BRANCH, HYDERABAD. THAT IS MY MAJOR MISTAKE AND WE NEVER GO TO PURCHASE IFB BACAUSE
              YOUR STAFF
              we are not satisfied, with your custormer care staff, i have washing machine sr no: 159924

              model WTELNB 159924
              PURCHASE DT: 16/8/08
              EXP DT: 16/8/2010
              COMPLAINT GIVEN DT 20 DEC08
              DOCKET NO: 2636611
              WITHOUT COMPLETE JOB THEY CLOLSED THE COMPLAINT, AND GIVEN ONE MORE DOCKET NO IS 2652352. AND STILL NOW NOT RECTIFIED.
              VERY VERY WORST SERVICE
              WE PURCHASED ON BASIS OF IFB COMPANY NAME
              BUT WORST SEVICE.
              DEALER : BAJAJ ELECTRONICS KUKATPALLY.

              GIVE THE GOOD SERVICE TO THE CUSTOMER.
              I made an agreement of AMC vide No. 95203 on 27.11.1008. two complaints were lodged, attended but the problem has not been rectified by the IFB authorised service engeeneers. now i am tryoing to get the complaint registered with the helpline but no response is there. i have been mentally harashed and tortured by these service people. you are requested to look into it and get my washing machine set right.
              I BOUGHT A IFB W/MACHINE ON 22.01.2007. MODEL: SENORITA PLUS :IFB : FRONT LOADING PURCHASED FROM BHARATH

              ELECTRONICS &APPLIANCES, TIRUPPUR. SALES INVOICE NO. 10607/633.

              LAST WEEK IT HAS SOME PROBLEM TO WORK. SO I BOOKED A COMPLAINT TO YOUR CONSUMER CENTRE. THE BOOKING NO. IS 3138022.

              A SERVICE ENGINEER CAME FROM YOUR IFB AUTHORISED CENTRE SRI VARSHINI ENTERPRISES. THEY CHECKED AND TOLD TO ME SOME RABIT

              WAS BITTEN THE TIMER PART SO IT WAS NOT ABLE TO WORKING CONDITION AND PRESSOSTATE PART WAS FAILIER SO HE ADVICED TO DELEVERY

              OUR SERVICE CENTRER.BUT WE TOLD HIM TO CHANGE THE PARTS HERE ONLY BUT HE REPLIED IT IS NOT POSSIBLE. SO IDELEVERIED THE W/MACHINE

              TO YOUR SERVICE CENTRE. HE RETURNED TO ME ON 16.06.09. AND TOLD ME THE TIMER AND PRESSOSTATE HAS CHANGED. THE SERVICE BILL ICR

              NO; 1. THE INVOICE VALUE IS 3113.00 RS.I PAID THE BILL. MEANTIME I ASKED THE REPLACEMENT PARTS BUT HE TOLD ME WE DONT GIVE ANY

              REPLACEMENT PARTS TILL NOW. IF YOU WANT TO RECEIVED THESE REPLACEMENT PARTS YOU PAY MORE 400.00 RS ADDITIONALLY. THEN I ACCEPTED

              AND ALSO PAID AND RECEIVED THE REPLACEMENT PARTS. BUT NOW THE PROBLEM IS HE CHEATING ME BECAUSE HE DIDNOT CHANGE ANY PARTS IN

              W/MACHINE. I CHECKED THE ALL PARTRS ARE SAME. THE RABBIT BITTED PART OF THE TIMER PLACE ALSO NOT CHANGED. I CHECKED THE GIVEN

              REPLACEMENT PART OF TIMER. IT IS NOT FOR THISMACHINE BECAUSE I NOTED THE TIMER MODEL NO. AND MANUFACTURING DATE.BEFORE TO

              DELEVERY TO THE SERVICE CENTRE.


              I AM VERY DISAPPOINTTED FOR IFB SERVICE. NOW I NEED TO KNOW WHAT ACTION WILL BE TAKE BY YOUR AUTHORISE. OR WE WILL TAKE SOME

              ACTION. PLS REPLY ASAP.


              THANKS AND REGARDS

              C SUBASH.
              Good feedback, User friendly. we are verymuch comfertable.

              thanks

              Ravi
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                provashmondal
                from Kolkata, West Bengal
                Dec 4, 2008
                Resolved
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                Resolved

                I have got a new IFB Microwave Oven under HP Gift Hamper Scheme for purchasing a new computer. The wave guide of the oven is broken and is not working since receiving. Your engineers came and said that they will not provide free service as this machine has been ggot under 'Gift Hamper' scheme. Please see that we are not pushed to the consumer redressal forum for indifferent attitude of your engineers.
                Aug 13, 2020
                Complaint marked as Resolved 
                I purchased IFB Microwave oven Model No. 30SRC1 on 10th October 2009 from vasanth & co
                by bill no. [protected], It has been delivered only on 13th October 2009. On 16th Oct.09
                an unskilled person by name Mr.Sendil came to demonstrate its function. While doing so, he
                has broken a part and promised for its replacement. He also got two cheques for Rs.2, 414/-
                for extended warantee upto 14.10.2010. After my complaints to IFB (complaint No.3654131)
                another mechanic (sathish) came and inspect the mechine who said after opening the mechine
                only it can be repaired, As it is not agreeable to me, I asked for replacement of new mechine.
                My complaint has been forwarded to our area manager. From there I have been asked to
                wait to get replacement since the new mechine is out of stock. I didn"t get further response
                till date. Please guide me what action I have to be taken fuether to get a nre mechine.
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                  J
                  Jainander Kamboj
                  from Gurgaon, Haryana
                  Dec 3, 2008
                  Resolved
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                  I bought IFB 17 PG 1S Microwave, Serial No- IFB 2508/01/11788 on 17th June 2008. Nobody had came for the demonstration of the product till date. And from day 1 one haulling sound was coming through it, then I had lodge a complain against the same Complain No- 2367058, Dated:- 31.10.08 at 11.35 a.m & I got the commitment to resolve my problem with in 48 hrs. After 15-20 days of lodging the complain, one mechanic came with wrong part called Megatone and it doesn’t fit in to our product. Then after 1 week another mechanic came with right part, but he was not knowing who to fit it. And again we called up cutomer care today in the morning they said nobody had informed them for the same.
                  Is this your way to serve the customers. You was so promising when we purchase the microwave from you & now you are not responding to our quires. In short, IFB is not at all a reliable brand to use. If you want your customers to be a regular customer, kingly get the servicing done at earliest.

                  Regards,
                  Jainander Kamboj
                  H.No. 284, Sec- 17
                  Faridabad- 121002
                  Haryana
                  Mob:- [protected]
                  Ph:[protected], 4046521
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    V
                    Venkatesan.P
                    from Chennai, Tamil Nadu
                    Dec 2, 2008
                    Resolved
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                    On 25-Nov-2008, I have booked a complaint for my IFB washing machine. But till now no one has attended to the complaint . what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacted the CHENNAI service center & As well as sent a mail to [protected]@ifbglobal.com, But there is no response from both the place..
                    My complaint no is 2462317.
                    contact no is [protected]
                    Name : P.Venkatesan
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Sir,
                    I am a customer of IFB Home appliances. Last year, 6th of December 2008, I entered in your AMC plan for my IFB Elena washing machine (serial number: 61356). Service Engineer from your Franchise (S.Velu) attended my last complaint. He identified the problem was in the Motor speed control unit & replaced the same today (11.03.2009)

                    When changing the above said, he changed the MOTOR of the washing machine also which he brought from the Service franchise unit. The motor which he brought to change, in my washing machine didn’t have any Label sticked on it Which in turn gives the Serial number of the motor, date, month & year of manufacture, wattage of the motor, voltage & frequency of the motor. So I felt that may not be the Genuine parts from IFB. Also the motor which he brought to change, which has to come in properly sealed condition, was brought in an ordinary transparent plastic cover where there was no IFB letter embossed. I was not even able to note down the technical details including serial number of the replaced motor. This is for your kind attention. I request you to clarify reg. the above said.
                    I have changed New washing machine motor on "25/11/11", through mr.HAJA, his tel no:[protected], (Service engineer).
                    The motor is damaged and it make big noice within 2 months. I try to complaint to your service centere its not available.
                    Issued bill Job No:76895
                    TicketNo:768549
                    Paid Amount:3500(New Motor)+service charge:281
                    Total:3781.

                    My Phno:[protected].

                    Pleaze change my motor as soon as possible and send me a reply..
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                      Rajneesh Raina
                      from Delhi, Delhi
                      Dec 2, 2008
                      Resolved
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                      My IFB washing machine developed a problem about 50 days back.Complaint was registered with service centre on 22nd of October with the service centre at jammu( Complaint No 559).they promised that the service engineer will be available in a couple of days but no one has come till date.
                      I also approached my dealer on 3rd nov who in turn rang up the service centre and assured me that the engineer will turn up in a day but no one has turned up till date after repeated calls to the service centre and the dealer.
                      I was a strong supporter of IFB products and have suggested a number of people to buy its products. Keeping in view the worst service provided by this company at jammu, i appeal all the people not to buy any product of IFB if you want to keep yourself tension free.

                      Rajneesh, Jammu, [protected].
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      We had purchased the Top Loading Model AW6563 Sr. No. 80700364 on 19th Jan 2009. When your representative came to our home for a initial installation and demo, he broke the back plastic sheet of the Washing machine. His name is Gurvinder Singh. He told us that they would replace the sheet ASAP, as it was his fault when he was opening the WM for installation. I had been calling the Service center in Sec 38West, Chandigarh for this and had called number of time to Mr. Pankaj, Parveen, Paramjit Singh, Mr. Kakar. But they say the part is not available with them and they have placed the order to the company. It's very irritating to call and get the same answer every week as they say call after one week. But it now going to be 4 months with this complaint and this hasn't been resolved. We request you to please let us know by when can this be fixed as the Washing machine makes lot of noise when rinsing.

                      Thanks,
                      Sandeep
                      very bad response from coimbatore service centre
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                        M
                        MILAN KUMBHANI
                        from Mumbai, Maharashtra
                        Dec 2, 2008
                        Resolved
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                        REF - MODEL - SENATOR 6 KG. SR NO - 28952. PUR DT-18.08.07

                        WE HAVE BEEN CONSTANTLY COMPLAINING SINCE LAST 6 MONTHS FOR THE W/MC. THERE IS LOT O[censored]NHEALTHY / STRANGE METAL BANGING NOISE & INTERNAL VIBERATION CAUSING THE M/C BREAKDOWN CONSTANTLY FOR THE LAST SIX MONTHS


                        PARTS LIKE FRONT DISPENSER PANEL, FRONT FULL PANEL, BOTTOM FILTER PANEL, BOTTOM FULL PANEL HAVE ALSO BEEN REPLACED.



                        THREE TIMES, WE HAVE REPLACED ON PAYMENT DOOR RING, DOOR LOCK.



                        NOW ONCE AGAIN, POSITION IS THE SAME. THE MACHINE IS DEFECTIVE AS THE PROBLEM IS RECOURING / NEVER ENDING.

                        PLEASE NOTE THAT PRIOR TO BUYING THIS M/C WE HAD A IFB M/C WHICH HAD WORKED FLAWLESSLY FOR 13 YEARS

                        WE ARE VERY DISAPPOINTED WITH THE PRODUCT, SERVICE & DEFECT EVALUATION CAPABILITIES OF THE MECHANICS VISITING US & REQUEST THE MACHINE TO BE REPLACED WITH OUT DELAY AS THIS HAS CAUSED US A LOT OF STRESS & HARRESSMENT

                        DETAILS OF COMPLAIN'S MADE

                        COMPLAIN NO 1816327 – DTD 03.05.08

                        COMPLAIN NO 1831870 – DTD 05-06-08

                        COMPLAIN NO 1893059 – DTD 23.06.08
                        COMPLAIN NO 2466444 - DTD 25.11.08 UNATTENDED TILL DATE
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          N
                          Neeraj Sharma
                          from Delhi, Delhi
                          Dec 1, 2008
                          Resolved
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                          Sir
                          My uncle gift me this machine i.e. Senetor model. Which he bought from Arvindra Electronic, Sector 22, Chandigarh on just 12/12/2008 through Canteen. I'm very astonished when no engg. come from the service centre after repeatdly complaint i made at number[protected] from my Mobile no. I got the Ticket No. 2473326 through IFB Care on my Mobile. Now a week is gone but no one want to care. Is any body there can do some thing for me. Is any responsible person there in IFB.

                          Neeraj Sharma
                          258, Tribune Colony, Bartana.
                          Near Zirakpur, Distt. Mohali
                          Punjab.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            S
                            SUSHIL ANEJA
                            from Lucknow, Uttar Pradesh
                            Nov 29, 2008
                            Resolved
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                            I LODGED A COMPLAINT OF SERVICE AT CENTRALISED CUSTOMER CARE OF IFB IN END OCT 08
                            THE REPRESENTATIVE OF THE AUTHORISED SERVICE FRANCHISEE
                            M/S S M ENTERPRISES F-37, GALI NO 13 LAXMI NAGAR DELHI 92 ATTENDED THE COMPLAINT AFTER 10 DAYS AND GAVE AN INVOICE NO 11625 OF 11.11.08 FOR RS 674 AS SERVICE CHARGE AND INVOICE NO 2992 DT 11.11.08 OF S M ENTERPRISES( THERE IS NO BOOK NO MENTIONED ALTHOUGH TIN NO AND MOBILE NO [protected] ARE DISPLAYED ON IT.) CHARGING RS 4216 AS MOTOR COST AND DESCALE POWDER 06 NOS @ RS 150 CHARGING RS 900 FOR IT AND AMOUNTING RS 5, 116 WHICH WAS PAID IN CASH. THE COMPLAINT WAS ATTENDED TO BY ONE MR KAMAL AND HE SAID THE DESCALE POWDER IS NOT AVAILABLE WITH THE FRANHISEE AND SHALL BE DELIVERED NEXTDAY. AS A PRECAUTION WE ASKED HIM TO WRITE DESCALE POWDER AS "PENDING" ON THE INVOICE.
                            WE WAITED FOR HIM FOR 2-3 DAYS BUT WHEN HE DID NOT TURN UP WE LODGED A COMPLAINT WITH THE FRANCHISEE AT TEL NO[protected]
                            SUBSEQUENTLY ONE MR VISHAL FROM THE FRANCHISEE VISITED AND THE INVOICES WERE SHOWN TO HIM AND HE ASSURED THAT THE POWDER SHALL BE SENT SOON
                            HOWEVER TODAY ON 29.11.08 I PERSONALLY VISITED THE FRANCHISEE AT 5 PM AND WAS TOLD BY THE OWNER OF THE ORGANISATION THAT KAMAL HAS BEEN SUSPENDED AND EXPRESSED IS INABILITY TO HELP AND ON THE CONTRARY ADVISED TO REGISTER FIR AGAINST HIM
                            I REQUEST THE HIGHER AUTHORITIES AT IFB, THORUGH YOUR FORUM TO ATTEND TO THIS IMMEDIATELY
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear Sir,
                            Through your forum i would like to inform to all the customers of IFB washing machines as to how the company is cheating all its customers. The simple way they use is just by speaking different persons at differnt times and putting the blame on the other without solving the issue. We are facing the problem of not getting the descale powder replacement free of cost due to the wrong usage of the technician. One day someone calls up and says they cannot give any free products. Suddenly the same night another person says they will for customer satisfaction will give it. This process is being going on for the past two months without any soulutions as everybody is blaming the other and persons who have promised to give it free are nowhere to be seen or cannot be contacted. We are in such a condition as we do not know wht to do. I[censored] could help us.
                            Regards
                            Sanghvi

                            laxmi enterprisers — lot of call for your products

                            we are getting lot of call for your products and i am fed up by the call and sms so please stop the same
                            Agree, we puurchased IFB washign machine 7 kg automatic on 31/12/08, we were promised by the dealer that we the machine would come with 4 yrs warranty instead of 2 as special package. On installation of the machine despite repeatedly telling the engineer that please confirm and make the warranty years to 4 he just ignored and said that we will get a call from the call centre and the same initmation will be received by courier. Nothing happened. We have repeatedly following up with Ahmedabad office but no result. I plan to go to the consumer forum, we are not fools purchasing a washing machine worth 35, 000/0. IFB as a product may be good. but its service is third rate and totally down graded.
                            agree... even i hv been frauded by this kamal person !
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                              D
                              Dhananjay DEshpande
                              from Mumbai, Maharashtra
                              Nov 28, 2008
                              Resolved
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                              From last 2 years their are 4 conmlaint on the same Machine vibration No Improvemnt in the machine.
                              All the time Engineer comes with new suggession.
                              1. Change your detergent.
                              2. Remove the botteom stand.
                              3. Brocken Shock absorvir,

                              But problem remain the same.

                              Does IFB Manufacture the Product like this which never end with complaint.
                              Please find my new complaint number : 2474003
                              Does this Ends

                              I have purchase this machine on 20th Feb 2007
                              With 2 years of Warenty . from Pune Dass Aundh.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              pls call me [protected]
                              dear sir,


                              Machine vibrates Continously while working, after complitation of process the changes its original position attached cables becomes very tiight(water pipe and electrical cable)


                              from my locaton i am not able to get your complaint toll free no, kindly send one of your eng for this problem

                              the details

                              DIVA(CW) SL.NO-27055 DATE OF PURCHASE-26/11/2008 FROM KUMATAGI MOTORS BAGALKOT

                              REGARDS

                              R.P.Jere
                              Did you get the solution for your problem after putting your complaint here ?
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                                Y
                                yukkaran
                                from Mumbai, Maharashtra
                                Nov 26, 2008
                                Resolved
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                                can u locate a service centre for my neutron grill ifb micro oven nearest to my place of residence for me?the address is:-----
                                204B, J. Queens Palace, Sahdeo Path, West Patelnagar Patna(Bihar)INDIA-800023.Mobile nos.#[protected]/[protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Sir,

                                I have purchased a washing machine -I am from chennai. Water inour area is around 600 PPM hardness. IFB is selling some chemicals - limo / descale etc at fancy price. Even a general conent is not written in the packet. Even after using this for 2 years continously the scales are being formed, Every 60 days the drums have to be cleaned. When we ask the company there is no answer. For a machine costing ~5000 Rs every year the annual maint contract is 1900 Rs. I think this the most customer frindly company.
                                sir,

                                This is to inform you i have purchased a micro oven 3 month back i am form chennai, now the glass plate(rolling inside) brocken when we handling time so i need that Glass plate pls arange to send my address below given,

                                R.Baskaran
                                no.102, Sri vinayak appt
                                L-240, Mahipalpur
                                New Delhi-110037
                                mobil no-[protected]
                                I use a IFB microwave for the past 3-4 years.I am based in trivandrum.We get very poor service from IFB in trivandrum.Soon after the purchase, the fuse for magnetron was blown off.The service person did not bring a proper company made fuse.Instead, the problem was fixed using a piece of wire from my home.Later nobody turned up with the proper fuse, though they had agreed to replace it.
                                Now, i would like to know
                                1. How can i purchase a fuse for my microwave.It is microwave +grill model(900 W).
                                2. Do you have an outlet in UAE?
                                3. How can i protect the microwave or the fuse from voltage fluctuations?
                                I havean IFB microwave oven purchased vide Inv. No. DEL/NTS/230/07-08 dated 27.10.07 . This has developped problem. I am living in Dwarka area of New Delhi. Olease advice whom Should I contact. am based
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                                  S
                                  Sunita Shrivastava
                                  from Hyderabad, Telangana
                                  Nov 24, 2008
                                  Resolved
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                                  IFB sold us a lemon dishwasher. It has not functioned for about 75% of the time in the last two years. It is mostly disfunctional or under repair at one of the IFB service centers. It has been repaired numerous times and pretty much all the parts seem to have been touched during these repairs. The first problem occurred in a month or so. After that it has given us repeated problems. The dishwasher not only doesnt wash properly despite following the recommended procedures and use of IFB additives but the machine also leaks. The technicians dont seem to know what they are doing and often multiple visits are required to get the machine working again. Also, some of them leave it a worse state than before. Lastly they do not have the courtesy to come at a requested time or inform you once the machine has been repaired at their service center. You have to do all the chasing most of the time. The managers don't even know how to apologize for selling us a piece of junk and then not knowing how to get it serviced appropriately. This machine has caused us a lot of grief. Their jingo about a "million happy customers" seems like a cruel joke to me. Given the cost of the appliance (around Rs 28000!), I would have expected a more professional response from IFB for a machine that never worked, pretty much right from the beginning. For comparison, my last dishwasher, from GE worked straight for 17 years without a single problem. I would like IFB to replace our machine ( I am convinced that this machine cannot be repaired such that it will function like an appliance should, definitely not by the IFB technicians !). If they had any shame or self respect, they would have done this a long time back.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  IFB Neptune Dishwasher — DISHWASHER NOT REPAIRED FOR 6 DAYS AND COUNTING

                                  My aged parents, both senior citizens had bought a dishwasher from IFB under the illusion of a strong service setup, as promised durig the sales pitch, in Nov 2008. However, the promised support has proved to be a mirage. I registered a complaint with their helpline(??!) vide ticket no 3298639 on 24 Jul 09, Friday. Today is Wednesday, 29 July 2009 and the dishwasher is still not repaired. This is despite repeated telephonic reminders on an hourly basis to the supposed Helpline, where the call centre executive only states " i am very sorry to hear...".
                                  2. It is amazing that a company of the stature of IFB has such pathetic customer service to back its products in India, and is able to get away with it.
                                  Can anybody help!
                                  Thanks
                                  Rahul Malhotra
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                                    S
                                    SELVAM
                                    from Chennai, Tamil Nadu
                                    Nov 24, 2008
                                    Resolved
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                                    Resolved

                                    I registered a complaint for my IFB washing machine, on[protected]. But to my surprise no one has attended to the complaint till date. what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacting the CHENNAI service center t(he phone number given by the cutomer care) either the phone number do not exists/not picked even after 15 times or switched off. My complaint no is 2445092. contact no 26565918
                                    Read comments
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    registered a complaint for my IFB washing machine, on[protected]. But to my surprise no one has attended to the complaint till date. what is more frustrating is that the customer care is not giving the compliant number and not really arranging the repair. I have contacting the service center either the phone number do not exists/not picked even after 15 times or switched off. My complaint no is contact no [protected] and my address is: 2, Vishnu garden, kankhal road, Haridwar, Uttarakhand
                                    This is with regret that I have lodged a complaint on the[protected], , of non working of my Washing machine . The ticket no is : 3317397 . But to my surprise no one has attended to the complaint till date. inspite of my follow up nearly 8-10 times, the complaint is not yet attended.
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                                      K
                                      kirti1062
                                      from Mumbai, Maharashtra
                                      Nov 23, 2008
                                      Resolved
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                                      amc contract

                                      i have senorita plus washing machine and under AMC with ifb paid 1500/-
                                      very very poor response from service people. i have complaint for noise in side machine and thay attended and change bearing and bracket while changing bracket he (service person) damage my drum next day when i complained he simply told me that due to coin or any metal part inside colth and for this your drum damage so u have to pay the drum amount
                                      after...
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                                      chopram2002
                                      from Jalandhar, Punjab
                                      Nov 22, 2008
                                      Resolved
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                                      Resolved

                                      THE WATER HEATING SYSTEM US FAULTY AND WHEN PRESSED ON IT TRIPS THE MCB. WE HAD MADE A COMPLAINT AND THE ENGINEER CHECKED AND SAID THAT WIRE CONNECTION WAS LOOSE AND HE HAS SET IT RIGHT. HOWEVER IT IS STILL NOT WORKING AND WHEN WE CALL THE SERVICE CENTRE AND MAKE A COMPLAINT THEY ASSURE THAT ENGINEER WILL COME BUT FOR LAST 15 DAYS NOBODY IS COMING AND ALSO THE HELPLINE NUMBER[protected] IS NOT RESPONDING.
                                      KINDLY LOOK IN TO THE MATTER AND SEND SOMEBODY.
                                      THE DETAILS OF THE MACHINE ARE AS BELOW

                                      IFB WASHING MACHINE - ELENA
                                      MACHINE SERIAL NUMBER 0014710
                                      DOM[protected]
                                      DEALER NAME - MAYUR ELECTRONICS PLAZA
                                      D.S.S 45-46, SECTOR 21-C MARKET, FARIDABAD
                                      [protected], 2439553
                                      DATE OF PURCHASE[protected]

                                      MY CONTACT DETAILS
                                      FLAT NUMBER 48 -A
                                      LEISURE VALLEY APARTMENTS
                                      SECTOR - 46
                                      FARIDABAD - HARYANA
                                      [protected], 2438848
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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