IFB Industries Complaints & Reviews

My IFB washing machine is covered under AMC valid upto 1-3-2009. I made a complaint to the Chandigarh office about five days back. Some person from the company came the next day and told that some component has to be changed. He promised to repair/ change the component on the comming day. Despite my repeated telephones to your office at Chandigarh and assurances given by the person attending the calls, no body has come to repair the machine. I do not know the reasons for the delay. If there is some problem then I should be informed so that some alernative arrangements could be made. Negligence and carelessness on the part of your office has been causing great incovenience and avoidable expenditure on the washing of cloths in the washing shop for which you company is responsible. My House No. 19, Sector 27A, Chandigarh and my contact phone No. is [protected].I hope early action will be taken . ( S.K.Singla, Advocate) Dated[protected]

Dear Sir/Ma'm

I purchased a Microwave Oven in the first week of November, 2008 from m/s Sahu Agencies Pvt Ltd. Lucknow. Since last about 20 days the Oven is not working and thus the complaint was lauched through available mobile no. [protected] who guided us to a new mobile no. after waiting for 10 days and the person available on the new no. gave us one more mobile no. of some lady officer whose mobile was put off for hours together.
If this is the service provided by a company like IFB then we our sorry to say that all the claims publisised through Media for selling your product are false. If our product is not replce/rectified with in next two days I will be forced to lauched a complain in Consumer Forum.

Uttra Dugal

The following is the complaint I made through IFB Home Appliances Website and it reads as follows:

I have purchased DIVA model washing machine (Product Code could be WT DIVW DV11I004222) two years back. Model number of the same being 000422 and date of purchase is 3rd Oct 2006. I have used IFB Machine earlier also which gave me 10 years of service. That forced me to purchase another IFB of above make. It is just crossed two years and already broken down three times. Recently we had a problem as the machine was absolutely not functioning. We gave a complaint to the service station. They took their own sweet time of 3 weeks to attend. After following it up repeatedly, a service person came and inspected the machine. He said that stator winding has gone and motor has to be replaced. He says that motor costs Rs 6, 300/-. It is sheer nonsense that a motor costs Rs 6, 300/- where as the complete machine cost Rs 10, 000/-. The service people are looting us and I am sure that rewinding of the motor may not cost between Rs 500 to Rs 1000. It is really shocking to see a company of IFB repute to produce the product of such inferior quality which gave many troubles within two years itself. We have taken all the precautions of overloading, stability of the machine etc and we used another machine for 10 years and we are aware of the usage. Keeping this in view, I request you to replace the motor free of cost. I am sure the cost of Ts 6, 300/- is an absurd and cheating. if my complaint is not serviced and settled properly, probably I may have to advise and advocate to all my known contacts to not to purchase IFB Machine. Hope that I receive your feedback to my above email id.

Unavailabilty of accessories named TAP ADAPTOR at dealer "PANKAJ ELECRONICS, BHIWADI Distt-ALWAR, PIN-301019 (RAJASTHAN ) since last one month, due to that we are unable to operate the machine.Please provide the said componant or any other alternate arrangement at my address - Rajesh kumar mishra (mobile no-[protected]), FF-4 "KONARK OASIS" ALWAR BYE PASS ROAD, BHIWADI, PIN-301019, DISTT-ALWAR (RJASTHAN).

I purchased IBF fully automatic washing machine model ELINA in june 06 from HARI SHARAN& SONS now fo the last few days the machine is not working properly as lot of water is stored in the flush filter when i open it lot of water comes out almost more then a bucket earlier it was comming only a full cup of water, therefore it is requested that you please send somebody to see the problem i have extnded warranty till 2010 my address is as below 525 Mukherji Nagar Delhi contact no.[protected] thankig you your sincerely O.P.Kapoor

I bought a Microwave Oven Model : 20 PG1S from Vijay Electric Co. on[protected]. From October 2006 it is not working and we registered a complaint with the regional company service mechanic.As per him the problem is with the control board which is to be replaced but orginal spares was not available then . After a month's time the mechanic came back with a spare control board saying that the cost is Rs 3500 . As we found this very expensive for an old machine, we dropped the idea of repairing it .
Now we would like to repair the same or shall we go in for a new one . Is there any exchange offer or shall we get it repaired at a cheaper rate? Waiting for your reply, I remain .

We hv purchased the 5 KG washing machine in July 2006 and it has a warranty of two years i.e. upto July 2008, for free maintenance and also materials. Now the IFB washing machine is not running properly and the service engineer informed us that the belt is to be replaced for which it costs Rs.650/-. We have two year's warranty for both materials and also the service charges, and the warranty card assures replacement of any material at free of cost for the first two year's purchase. But your engineer want us to pay for the belt Rs.650/-.

Please advise us what to do in this circumstances.

Desikan.
Chennai
[protected].

We bought our washing machine on 1st dec 2006.We had some problem with our washing machine and posted our complaint to IFB COUSTOMER CARE on 4th oct 2007.Since the date we had the same problem with our machine but there is no service done. We also posted our complaints on[protected],[protected],[protected],[protected];[protected].Sevice people attended but had no comments about the problem with the machine. We had our washing machine warranty till[protected].Since we faced the problem, we made another complaint on[protected].Now the service man said that the problem is with the motor and we had to replace it or it will not be working and it costs 5000/-.
please take some action as soon as possible.

Hi,

I have recently purchased a IFB washing machine on 14th of Dec 2008. I have try to log a complaint by the next day and left voice message in the IVR but no one seems to be calling me as per the IVR message. The whole week there is some telephone problem with IFB. Finally i send email same week reporting that the new washing machine is not picking up the soap powder when washing. Also told that the water force is okay before entering washing machine but the force inside the washing machine is not okay to flush the soap powder. Finally a guy called and ask me for my availability but never turned that day inspite of several calls to him and he continue to promise to come within 1hr or 30mins or 10mins. I called him thrice the same day but i received sms that the issue is resolved on the same day. I logged the call again but the support didn't record the call as they have technical problem. Again i send email to them no use for that. I called again and logged a new call, no one seems to be turned to my home or even call me for a week. I never see such a poor service. No one seems to be responding properly. This is my new machine and have horrible experience with IFB.

Email: [protected]@yahoo.co.in



Sub: Non-attending the complaint calling on [protected].
Ref: i) ICR No 1553 dated[protected].
ii) Complaint No.2283030 booked on[protected]
iii) Remainders on[protected] and[protected]
iv) Remainder on[protected], call was not attended

I request your kind attention to the following. For my IFB washing machine complaint booked on calling phone number [protected] on[protected] and remainders on[protected] and[protected], no positive response till date.

The service engineer of your service station of Pondicherry, one Mr.Boobalan, who is residing close to my close, by a walkable distance of few meters, did not pay good response.

Meantime, I spent Rs.4000 for rectifying the machine privately and so I request you to pay the amount to me immediately and thereafter I request you to cover the AMC period upto[protected] as per the contract please.

Awaiting your favourable reply. Yours sincerely,
A.P.Irudayaraj
" This is the letter I sent to the IFB Washing Machine company at Chennai through e.mail address " [protected]@ifbglobal.com " on 3rd January 2009. Till date no response. "

Dear Madam/Sir,


Sub: Complaint against Non Working of my IFB Microwave Oven.


I have got my Microwave Oven on september 2008 End & it's stop working on October I
Had complaints against this to your Customer Care one of the Engineer comes told me
it is manufacturing defect it will not repaired we will replaced it. After few day's
Again i called for replacement but till date none of your Engineer comes nor it gets
Replaced due to this I am deeply embarrassed & frustrated by the manner in which
Your Company were treated to me, and that should not have happened.. I am using your company products for last Four or Five years & I am also working in a good MNC
Appliances Company & we are also not providing this type of bad services to our
Customer. I request you for the favor so that I can use your company product in
Future also.

If there is anything else I can do for you, if you have any questions or comments or
if you require any additional information. Please feel free to call me or write me
to given below address. I anxiously await your response.

I thank you in advance for all the help.

Yours sincerely


Anil Kathuria

C-123 DashrathPuri,
Dabri Palam Road
New Delhi-110045
Ph:[protected], [protected]

during washing at any temperature cycle, the machine stops after 10-13 minutes. We called the service center. The technician came, did not know much, kept calling office for answers. Then he opened the m/c and said coil needs replacement, has to check with office if spare parts are available. After that he vanished. After repeated calls to service center, no one has come or called. We just get pushed from one number to another. There is some Mr. Sharad, and a Mr. Santhosh in Banashankari area, Bangalore. No help from these persons at all. Need urgent help.

WE HAVE MADE COMPLAINT ON 26TH DEC 08 AND TODAY IS 1ST JAN 2009 TODATE NOT A SINGLE PERSON TURNEDUP EVEN AFTER COMPLAINTS TO LANDLINE THEIR SERVICE CENTRES LEAST 30--40 TIMES. EACH TIME THEY ARE MENTIONING DIFFERENT COMPLAINT NUMBER AND THEY SPEAK OF AN OLD ADDRESS WHICH WE VACATED A YEAR BACK AND THEY HAVE OUR PRESENT ADDRESS IN THEIR RECORDS BUT DO NOT MENTION OF IT.
ITS NOT IRRESPONSIBILITY ALONE THEY FEEL AS IF THEY CANNOT BE BROUGH TO BOOK AND MADE ACCOUNTABLE. THERE ARE NO EMAIL IDS AND WE ARE LOOSING MONEY CALLING MOBILES LANDLINES AND THESE LEAVE NO TRACE OF FOLLOWUP.
IFB IS QUITE UNRELIABLE AND DISHWASHER SEGMENT THEY SEEM TO HAVE NO COMPETETION.

Washing machine is continuously washing even after it reached the stop button

I ahve pucrhsed IFB washing machine in month of April, susbquently it started giving problem even in warranty period after calling to customer care i was provde complaint number 2555228 on 26.12.08 and assured that engineer will visit in 24 HRs. No one visited till 27 evening again i called Custmer care and was surprised to note that engineer will visit in 48 hrs, even i showed recording of cnversation still i was assured that tom it will be reparied . I again called on 28.12.08 morning and was assured of engineer visit but no one visited upon calling in afternoon to utter disgust i was tol that today engineer is on leave . I had to waiste 3 days just for waitin for engnieer . This is the worst service by any company and more worst is the customer care and engineer who are cheating public . Pls do not buy this company product

I bought IFB Microwave Oven in March 08 and suddenly it stopped working. I called service center and they sent a service personnel who could not fix the problem even in 3-4 visits.

I suggest not to buy any ifb product as its customer service is horrible. I have logged a complain on 8 December 2008 and still the issue remains unresolved despite hundreds of reminders.

Hi,

I purchased a Microwave oven online from www.ifbappliances.com
Order number: 25076
Model Number: 17PM MEC
Order Date: 16 Dec 20008
Today's Date: 27 Dec 2008

I did not receive my product yet.
I sent email, called the customer care, lodged a complaint in website
no use!! no one responded

This is horrible!!
I started believing the website is FAKE one
I would like to lodge a complaint with Police and Consumer forum if no one responded with in couple of days.
I strongly recommend IFB to ban this web site.

SIR,
I am a senior scientist in the Dept. of Atomic Energy.I have been using your washing m/c since past almost 10 yrs.You wont believe that i was so satisfied with your product that i recommended your product to all my relatives and friends and almost 10 people i know who bought your product on my recommendation. So i went for a microwave, though my wife and friends insisted on an LG product but i put my foot down and went for IFB model 30 SC2. BUT ALAS to my utter surprise this particular product has been far below my expectations for the reasons :
1. Its make hell of a noise, so much so, that it gives u a headache and moreover everybody comes to know that something is being microwaved.2.The key pad was bad which was subsequently changed.3.The door switch has to be readjusted as the m/c was not getting started.4.Now the light bulb is flickering.
Ithink, i have become a butt of jokes among my friends as i used to be your unpaid BRAND AMBASSADOR till date BUT i think the time has come to say GOOD BYE to you and your products.
thanking u with a very heavy heart.
Rupak Agarwal, [protected]
MICRO WAVE OVEN MODEL 30SC2, S. No. IFB2508/03/08734

I have a Supremo washing machine under AMC. The service is supposed to be provided by IFB service center in Malad viz; Ms Amtek Services.

I first reported the problem in April 08. Since then I have made at least a dozen complaints relating to the SAME problem. Basically there was a problem in the spin cycle of the machine. I still have some of the complaint ref nbrs and these will be on their internal system eg, # 1742462, 1812766, 1838289, 2059557, 2127545, 2369714, 2369744 and now 2554141. There were many more initially which I did not track.

The center sends incompetent techincians as and when they please. Basically the persons who have attended have no idea what to fix. I insist on them coming on Sat so that I can personally supervise the work but it is of no use. My wife has sent some of them back without letting them attend as they just waste time and go away without any resolution.

The phone nbrs of the service center 28835997/28839823 are always busy and if available once in a blue moon, no-one picks up the phone. The are manager (Mr Rajesh Vaitye) does not pick up his mobile as has also been confirmed by visiting technicians. The Andheri office nbrs 28470532, 28470528also also remain unanswered.

For the same complaint at least 10 different persons have visited my house. Many of them have been fired by the company for unethical practices as I have come to know subsequently. I am exposed to all these strangers in my house (security risk). The service center people claim that I am a problematic client since I insist on certain days of service and give them a piece of my mind whenever I can get hold of anyone!!! I also understand that this is the ONLY service centre between Andheri and Kandivali since the last several years - i.e. it is severly overloaded.

The technicians have replaced multiple parts (softstarter, ball bearings, timer, motor) but to no avail. The company has lost money due to this incompetence of its engineers.

I was gullible enough to extend my AMC in Aug 08 for 2 years. However there is just no hope. The clothes are now washed by a maid since the machine just does not work. The technicans have turned a somewhat working machine into a non working one.

I am totally fed up of the company and its service. They have the guts to advertise for new products!

I wish to know how I can take up this matter and seek appropriate redressal and compensation from IFB.

Regards.

IFB Mumbai

25.12.2008

Re : our complaint lodged no. 2413116 dt. 14th Nov. 2008

This is to inform you, that nobody has turned up till today. Your Service centre Perfect Cool Services, personnel are only telling lies. Every day in the morning when they are contacted (Jian, Ahsan Mallik... etc.) they assure us that, 100 % today somebody will attend to your problem. I am really fed up with such kind of liars. I request somebody to pleeeeease look into the matter and pull up your lethargic staff and initiate some action from their side.
Regards
Shailesh Mendon

IFB
Mumbai

23.12.2008

This is to inform you that after rigorous follow-up, your person had finally come yesterday to attend the same.



Yesterday, your person has confirmed that the machine will function properly now. He had suggested to set the machine running idle (without clothes) and has left the place before the entire function was over, assuring me that there won’t be any problem now. Yesterday night, after the function was over, we have switched off the machine. Thereafter, today morning when we tried to open the door to load the clothes for washing, we found that the machine door is locked. This is ridiculous. Now, I think it will take another one month for this problem to get resolved.



We really wonder whether your technicians are not capable or your spares are of sub-standard quality or the product is only useless???? We haven’t experienced so many problems with any of the branded goods that we own.



I finally request you to please depute a qualified engineer (along with all the required spares) today evening positively (after 7.30 pm) to resolve the above problem permanently and instruct him to complete the entire wash process (only verbal assurance from his end will not help).



Please note that we are not ready to wait any further (it is exactly 1 month 11 days that the machine is down) and incase your engineer is not able to repair the machine today, please refund us cost of machine so that we can buy another washing machine of a better brand `which functions’ & `serves the purpose for which it is purchased’ as it is not a luxury item for a working couple like us….it is a necessity.



Regards,

Shailesh Mendon



Note: Forwarded message attached

-- Original Message --

From: "shailesh v mendon" <[protected]@rediffmail.com>
To: [protected]@ifbglobal.com





The Customer Service Manager
IFB

Your service person had contacted me on Sun 14th Dec. 2008 around 12 pm (This is for our complaint lodged no. 2413116 dt. 14th Nov. 2008, for which we have been following up practically every day with your call centre) and informed that he is sending his person to fix the faulty motor. I had told him specifically that we will not be available after 6.00 pm. He told me that the person will come at 3.00 pm. The person came at 7.30 pm. when we were on our way out. We told him to come on the next day after 7.30 pm. ie. on Monday 15th Dec. On Monday, the technician gave a call around 6.45 pm. saying that he has come to my place and nobody is there at home. We told him to wait there and rushed home. As per the technician, he was informed by your office to report at 6.00 pm.

The motor which the technician had brought to replace the faulty motor looked like a used one, and when i enquired with the technician, he mentioned that it was a new motor. On inspection of the motor, i found that the dt. mentioned on the motor was August 8, 2006, which was also pointed out to your mechanic. Still, the mechanic installed the motor and it failed to start. Now, he has promised to visit today or somebody else will come in his place.

The kind of service we are subject to from IFB is really pathetic. Whenever any major part is replaced, it is but natural that the replacement part should function for another couple of years and not just used as a stop gap arrangement. Here, it doesnt function on the first day itself. I shudder to think, what would have happened if it had worked yesterday and then again stopped working after the mechanic left. How many more followups would have to be done to get the machine in a working condition. What use is the AMC, if it takes months to repair the machine. From the second year itself the machine has started giving problems and is more in an idle condition than in a working condition. The amount of frustration, we are facing after the purchase of the machine is unbearable. Hope somebody will give a thought to this and not penalise us for trusting your product.

Regards

Shailesh Mendon

Mumbai Service [mailto:[protected]@ifbglobal.com]
Sent: Wednesday, December 10, 2008 10:53 AM
To: swati.mendon
Subject: Re: Non-attendance of Complaint.



DEAR SWATI,

PLEASE GIVE THE TICKET NO. OR YOUR PHONE NO. OR ADDRESS.

REGARDS

IGGY

----- Original Message -----

From: swati.mendon

To: [protected]@ifbglobal.com

Sent: Tuesday, December 09, 2008 12:19 PM

Subject: Non-attendance of Complaint.







The Customer Service Manager,

IFB

Mumbai



Dear Sir,



This is in connection with my complaint regarding non-functioning of IFB Washing Machine (Executive Elite).



Please note that ever since the machine is purchased, it is giving serious trouble. Initially there were small problems which were sorted out during the warranty period. Even your service Engineer Gopal (who has left the firm now), who had come for demonstration was more interested in selling the accessories like trolley, soap etc. rather than giving proper demonstration. Moreover he was not interested in attending the complaints after 6.00 pm. We were really fed up with him.



Now in May 2008, thinking that atleast AMC (which is a paid service) will be better, we have entered into an AMC Contract with IFB. But regret to say that the service level before the AMC and after the AMC remains the same i.e. it is equally bad. Every time the machine breaks down, we have to make atleast 15-20 calls and the waiting period is minimum 2-3 weeks. We had called Mr.Gopal (in the month of June after complaining & making 15-20 calls) for a break down and found that he wasn't sure of the basics also. Because the connection which he had made were reverse (this was told by my brother who was present at that time, since my brother is an Electronics Engineer). But Gopal was not ready to accept the facts due to ego problem. The very next day we had a problem and the machine was not functioning. He came and again reversed the connection and the machine began to function. I really doubt the quality of your technical personnel !!!



I feel the washing machine is basically purchase to ease out the washing function on a daily basis. If there is a break down every 6 months and there is no response to the customer complaint, I feel both the product and the customer service is bad. It clearly shows that the Company is not at all doing well because if it takes 3 weeks to procure the spares like Motor, then I think IFB should close down the operation.



It was on 29th of Nov that the motor replacement was suggested by your Engineer and he had confirmed that the person will come with spare motor on 1st of Dec but today is 9th of Dec, till date no one has turned up neither bothered to call up and inform the status.



When we called on Saturday 6th of Nov at your call centre again your person has informed us that no spare motor is available so it will be possible to send some one on 8th Dec. Yesterday also no one has turned up. After calling again, we have been asked to lodge the complaint once again and give all the details and they have confirmed that they will send the person today. This is ridiculous and height of negligence on part of IFB.



We are working people and cannot sit at home waiting for your person to come. I believe your people are not interested in attending calls after 6.00 pm. But since we are working, we are available only after 7.00 pm at home. I have warned your call centre time and again to send the Engineers only after calling, but still they come without notice. Yesterday also when I spoke to your call centre inspite of informing them that the call was not attended since 12th of Nov, they were very casual in their attitude and asked me whether it was possible for them to send the Engineer in the morning (as it is a Bank holiday today). On which I have informed him that we are working today. This shows how much you all care for the customers !!!



I regret to say that I am highly dissappointed both with your Service Level and also the functioning of the machine. It is very bad and I regret the decision to purchase such an Expensive Machine (when cheaper options were available in the market). I will never recommend this product to anyone in the future. All your promises of customer care seemed to have vanished in air after the product was sold to us. Also regarding the spares, the quality does not meet the basic standards, i.e. the motor was replaced just two weeks before (the Engineer has come on 29th Nov).



Incase you consider the above views are genuine, you may look into the matter. Incase you feel (after reading this mail) that some one must attend to the above complaint on an urgent basis, you may depute a genuine Engineer, who has thorough technical knowledge, only after 7.00 pm today positively only after calling Mr.Shailesh Mendon ([protected]), failing which I will have no other option but to take serious action against IFB for cheating us with a substandard product.





Regards,



Swati