IFB Industries Complaints & Reviews

Iam totally agree with you!!!, But u can challange these people in the court they have change the oven or you can got your money back with interest by the help of court only. Do it man.

please come and give the demo

while running inside heavy noise inside the m/c .now a days the m/c is not working properly .
My address is
B.KARTHIKEYAN
TYPE - 111 H/06 HAPP QTS
TRICHY - 620025

while running inside heavy noise inside the m/c .now a days the m/c is not working properly .
My address is
B.KARTHIKEYAN
TYPE - 111 H/06 HAPP QTS
TRICHY - 620025

phone no - [protected]
[protected]

Poor service ever seen IFB products not recommended

dear sir
don't waste your money to buy IFB products, its my own experience, bcaz i have wasted 25, 000 for buy IFB washing machine Model no Digital 5.5 Kg,

1.product is not good
2.poor customer service

i want to buy ifb 7 kg washine machine give suggestion and address to buy in trichy tamil nadu

I totally agree, the after sales service is pathetic. I believe it is not just with IFB, it is the same with whirlpool air conditioners.
All the MNC's give us a customer care no where a BPO registers a complaint and the same is forwarded to MNC chosen authorised service centre, these service centres employ third grade, poorly motivated invidiuals whose knows head or tail of what he is doing and assumes all customers are and try take advantage.

Never ever go for a AMC, its a gimic.

Nakkeeran

i have lodge the complaint on 28/1/2009 in service centre, & attended on 12/1/2009 Mr. Amit who is in delhi okhla has send executive but machine does not repair

dear sir my self tarun soni from panipat .please kind i have purchage ifb washing machine from naagpaul agency panipat last two year ago.but we are not satisfied with the service cantre at panipat. The service canter man is not giving good service from last two year. They forced us to purchage of our matiral from me just like washing powder and machine stand from me then you will get good response from this machine .when we refused this product from that day we are suffering from heavy trouble from last two year.I am request to you please take the action against service man. with thanks TARUN SONI 568 MODEL TOWN PANIPAT CONTACT NO IS [protected]

Door locking problem

dear sir,
I had place an order for getting stand and cover of ifb elena (5kg) model on 5 April 2009 but till to date i did not get that. so many times i have asked for it to the service provider named Vikas and he just saying that the order will fulfill by him as early as possible. so i placed complaint to ifb cust.care
my complaint no. is 310859 but it is also useless. there is need to provide proper services to customer.

ifb washing machine's water outlet hose pipe cover in the front of the machine is broke by your service executive, now the water is leaking from that outlet i tried calling the call centre from 3 days they are not responding to the compliant made the customer id no.2780677 its still in warranty but they are telling to pay for the part that is damaged by your side, there is sticker mentioning 4 years 100% warranty please do the needful soon as possible
thank you.
dilip.k [protected].

Their service is pathetic, i booked a complaint on 1st march and problem was sorted on 2nd march and i put amc also, then two weeks later, machine stopped working, on 17.03.2016 i made complaint and no one came, i made repeated phone calls to their customer care and spoke politely as i could but lost my temper today morning 30.03.2016 and lamblasted the ifb agent for their pathetic and shoddy service and threatened to sue them, technician came and sorted the issue out today itself...

So u scream and nag at them, then only they will do their jobs...

Re: Replacement of highly defective Washing Machine Model Diva (Customer ID 3222271)

Sir,

I purchased IFB washing machine Model Diva on 14th January 2012 after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.

The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated[protected]Complaint No. 8822148) and[protected]Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.

To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.

Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May 2012 has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct


the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.

In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.

I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.


Thanking you,

Sincerely,



Gayatri Devi
House No. G-98 Jagjeet Nagar Delhi=110053
Ph. [protected]

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED A IFB MICROWAVE OVEN 20 PB VIDE CASH MEMO NO. VAT/0809/1681/21.10.09 FROM CHELLAMANI & CO. 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN. WHILE COOKING THE RICE BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART SO AGAIN IN THIS BOWL WE CAN MAKE ANY THING SINCE IT IS METLED WITH AND GETS LEAKAGE PROBLEM. SO NOW WE ARE FACING A LOT OF PROBLEMS IN ABSENCE OF GOOD CONDITION OF BOWL. WE ARE UNABLE TO COOK RICE ETC. WE ARE FACING A LOT OF PROBLEMS SO I PHONED TO MR. RAJESH MENAN, SALES EXECUTIVE OF IFB HE TOLD ME THAT YOU GIVE THE BOWL TO M/S CHELLAMANI & CO. WE WILL SEE AND ECCHANGE AND AFTER FEW DY AGAIN I TALKED TO HIM HE TOLD ME THAT YOU BRING HERE AND WE WILL REPLACE IT AND AGAIN I TELEPHONED HIM HE TOLD ME THAT IT IS NOT POSSIBLE JYOU HAVE TO TALK TO THE MANAGER SO I TALKED TO MR. KAMAL, SALES MANAGER HE TOLD ME THAT YOU GO THE MARKET AND SEARCH A BOWL AND PURCHASED THERE WE DONT HAVE BOWL IN THE STOCK. I PURCHASED IFB MICROWAVE OVEN SET ON 21 OCT ANDJ HIS REPRESENTATIVE CAME AFTER ONE WEEK AND THEREAFTER WE STARTED COOKING AND WITH IN A SHORT DURATION THIS RICE COOKER/BOWL GET MELTED SO IT SHOULD BE REPLACED BY THE IFB CO. BUT THEY ARE NOT DOING ANYTHING IT SHOULD BE REPLACED IT IS UNDER WARRANTY PERIOD AND A GOOD REPUTED CO. LIKE IFB WILL DO LIKE THIS WHO WILL PURCHASE.

SIR, I REQUEST YOU KINDLY TO CONSIDER THIS MATTER AND KINDLY TO ARRANGE FOR REPLACEMENT OF THIS BOWL SO THAT WE CAN START COOKING IN MICROOVEN WE ARE NOT NOW USING OVEN IN ABSENCE OF BOWL. KINDLY ARRANGE TO REPLACE AT THE EARLIEST.

THANKING YOU SIR,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
[protected]
05.02.2009

MY FOLLOWING COMPLAINT HAS REMAINED UNATTENDED SINCE LAST 4 MONTHS. THE IFB MICROWAVE MODEL 20SC1 IS NOT WORKING AND THERE IS NO RESPONSE FROM YOUR CUSTOMER SERVICE. I HAD MADE THE FOLLOWING COMPLAINT ON 7.5.2009 AFTER MY EARLIER CALLS REMAIN UNATTENDED. I NEED YOUR QUICK INTERVENTION.
IFB MICROWAVE OVEN MODEL-20SC1 WAS PURCHASED BY ME IN SEPTEMBER 2007 FROM BHOPAL. SUBSEQUENTLY I GOT TRANSFERED TO RAIPUR IN MAY 2008. IN SEPTEMBER 2008 I LODGED A COMPLAINT WITH YOUR CALL CENTRE AND ALSO WITH THE LOCAL IFB SERVICE CENTRE REGARDING MALFUNCTIONING OF THE OVEN. THE CALL WAS ATTENDED AFTER 0NE MONTH IN OCTOBER AND SOME MINOR REPAIR WAS MADE. THE PROBLEM WITH THE OVEN AGAIN RESURFACED IN JANUARY 2009 AND SINCE THEN I HAVE LODGED ALMOST 10 COMPLAINTS TO YOUR LOCAL SERVICE CENTRE AT RAIPUR AND ALSO TO YOUR CALL CENTRE AND THE COMPLAINT STILL REMAINS UNATTENDED. MY COMPLAINT REFERENCE IS 2136927 WHICH I GOT FROM YOUR CALL CENTRE 2 MONTHS BACK. I REGRET YOU ARE SHOWING TOTAL DISRESPECT TO A CUSTOMER CALL AND PROBABLY ARE LEAST CONCERNED ABOUT ATTENDING TO CUSTOMER COMPLAINTS. TODAY AT 3.40 PM I CONTACTED YOUR CALL CENTRE AND TO MY UTTER DISMAY THE CALL WAS DELIBERATELY DISCONNECTED. PRIOR TO THAT THE SERVICE ENGINEER CLEARLY INDICATED THAT HE IS NOT IN A POSITION TO ATTEND TO THE COMPLAINT. THIS IS REALLY A SORRY STATE OF AFFAIRS AT IFB. NOW I AM PLANNING TO SEND BACK MY MACHINE BACK TO YOUR HEAD OFFICE THROUGH COURIER SO THAT YOU CAN KEEP IT IN THE ARCHIVE FOR SHOWING TO YOUR FUTURE CUSTOMERS ABOUT THE POOR QUALITY OF YOUR PRODUCTS AS WELL AS UR USELESS CUSTOMER SERVICE.

REGARDS

DEBASIS PATRI
RAIPUR
[protected]

IFB INDUSTRIES LIMITED — SERVICE DEFICIENCY AND IRRESPONSIBILITY

WE HAVE A MICROWAVE CONVENTION OVEN OF IFB. ITS IN SERVICE CONTRACT WITH IFB SINCE THE 21ST OF AUGUST 2008. IN THE MONTH OF SEPTEMBER WE HAD COMPLAINED THAT THE MACHINE IS NOT WORKING WHICH WAS INJSPECTED AND THEN COLLECTED BY THEM. SINCE THEN THEY DONT PICK UP OUR CALLS OR RESPOND BACK WHEN FORCE CONTACTED. WE HOPE THE FORUM WILL TRY TO GUIDE US AND HELP US IN GETTING US COMPENSATION AND A BLACK MARK TO THE COMPANY..

Thi is a joke...IFB..Ha Ha..

Respected Sir/ Madam,
I purchased IFB washing machine on[protected], Model No. DIGITAL 5 K.g., Serial No. B-3021. Expiry date for my warrenty is[protected].It has stopped working. It shows E1, P1, E6 in turns. For past two days I have been constantly trying your numbers[protected] and 39004321. Either none responds or it comes engaged. I am disappointled with your customer care department.
Please act ASAP.
Prof. Vibhuti Patel, Phone[protected], Mobile- [protected].

We have purchased two washing machines WM Digital 6 KG 20063 and 19771 from your company office IFB IND. Ltd. Delhi 09-10 A-56, Okhla Industrial Area, Phase-1 New Delhi, vide Bill No. DEL/NTS/0681/09-10 dated 15.05.2009 and Bill No. DEL/NTS/0682/09-10dated 15.05.2009 of Rs. 22680/- each (Total Rs. 45360/-).
We have paid Rs. 50000/- in favor your company through a Inter SOL cheque of PNB SB a/c of Mr. R. Subramania Kumar.
At the time of delivery of washing machine at our residance it was informed the balance amount of Rs. 4640/- will be returned to us through an account payee cheque.
Till date we have not received the aforesaid amount despite our repeated reminders to your office and sales representative.
Please let us know the fate of amount not returned to us. How this amount has been appropriated in your books ? PLease arrange to return us the same.

IFB Industries — Digital 6Kg malfunctioning...needs to be REPLACED not repaired

I had purchased an IFB Digital 6 Kg washing machine serial number[protected] on 10 Aug 2009.On 15 May 2010,due to the faulty working of the washing machine my son suffered second degree burns and scalding of both feet and right forearm and was admitted in hospital for 10 days.I was also injured in the left foot in the same accident. I registered complaint on 18/05/10. Subsequently engineers from authorised service centre checked the machine but could not find any fault.However, they changed a part related to thermostat settings.
Subsequently on 28 Aug 10,during the wash cycle of the machine the door automatically opened.I lodged complaint no. 5013797 with customer care deptt of IFB. An engineer visited again and informed that some electronic board had gone faulty and replaced it. However, the machine malfunctioned again and the door opened on its own which is a big risk. A complaint was lodged again (Complaint No. 5113158) for which the service agency sent another 'repaired' board to be replaced.However, I denied saying that since the machine is repeatedly malfunctioning, the same should be REPLACED. No action was taken. Today, i.e. 28 Sep 10, the machine malfunctioned again THRICE when the door opened on its own and thereafter the working has also stalled. I contacted IFB customer care who said that complaint number 5113158 is still open. I also tried to contact the service head of Delhi (Okhla) branch (tele no.[protected], Mr Sanjay (Mobile no. [protected]), Ms Pallavi (Mobile no. [protected]) but was unable to get in touch with them. I contacted Ms Monika (Mobile number [protected]) at Okhla and explained my problem to which she promised to call back but it was to no effect. All subsequent efforts to contact Ms Monika were futile as the mobile was switched off deliberately after one call got through with her.
It is evident that there is a MECHANICAL/ELECTRICAL/COMPUTER related problem with the machine which even the engineers are unable to pin-point. Also since the machine is fully automatic and has the capability to run at high temperatures up to 95 degrees Celsius (which is near boiling point of water), the fault which makes the front door open while in the wash cycle is extremely dangerous to the life and limb of my family members. I have already suffered earlier when such hot water came pouring down on my son's feet and burnt them. His scars are a VALID proof of the same.In spite of conveying the grave danger and request to change the machine, the same is falling on deaf ears and time and again I'm being coerced into accepting repairs which are not alleviating the main problem.Since the machine is under WARRANTY and has now malfunctioned SEVERAL times, I feel that the company should do the justice of replacing the same at the earliest with a new machine of the same model/make. I therefore request you to initiate necessary action in this regard.

Sincerely
JS Chhatwal
28 Sep 2010

Washing Machine — Cheque not yet received

Dear Sir/Madam
We were contacted by M/s Godrej and Boyce to exchange our old washing macine for new washing machine. We were told that after our old wachine is checked up the amount will be refunded for the old machine. also since the old washing machine was in a contract period of eight months for service this amount will also be refunded. Application numbers are 11157 dated 14/4/2011 and 1220757 dated 18/11/2009 under THe name Meenakshi Ambasankaran. Residence telephone number is 25529019. After repeated TElephone calls to Mr Ravindaran and Mrs Sonali the amount has not been cleared. At the time of buying the new machine we were told the amount would be cleared within 15 days but has not yet been cleared.

i jagdish nandwana i perched washing machine 2006, after that i taken annual maintenance contract (digital 6kg 004624, 30-4 2012to[protected], but last two ur service center not responding us properly . 88ti10 time i complain, they not coming, last 2 month my washing machine not work, i[censored] people can take action please do some for ur . other wise we take action.

jagdish nandwana (advocate)
163-d talwandi kota rajshtan 324005
[protected]@yahoo.co.in

Buy the same from link provided below

http://www.amazon.in/Classic-Automatic-Washing-Machine-Adaptor/dp/B00WN54U6A/ref...⇄

IFB - Elina Automatic Washing machine — Not working

While running having Electric buring smell.So we have switched off the washing machine.

One month before, your technician from vellore changed the board.

Frequently we are facing many problems on the same unit.

Pls do the needfull in having a permanent resolution upon the same.

Contact Person: James Prayer
Contact number : [protected]
Landline number :[protected] extn:36047
Landmark: Next to Motorola(Chennai-Banglore Highway)

Sipcot Hi-Tech SEZ, Sipcot Industrial Park, Phase II
Chennai-Bangalore National highway(NH4)
Sunguvar Chatram, Sriperumbudur, Kanchipuram - 602105

Kindly write the solution and cost also. This helps the consumers. Thanks

ifb micro oven — spare not found

i bought a microoven frm. IFB co.salem dealer vivek& co[premier electronics] in tamilnadu on last diwali.small white wheel not found in rotatingplate.i asked some times.complained to co.still no response.

hello
our complaine no 2587209 .i complaine 15 days before but our machine not comlpite today.i call 5time in your customer care

10 May 2009
V.Ranganayaki
2/23 Mahalakshmi appartmants
Appa Kannu Street
Rayapattah.
I have purchased a IFB washing machine Digital 5Kg.from M/S Vivek company on 2008 My invoice No: 3808 and have paid for an extended guarantee till the year 2011.The problem with the machine is, it is making a hell of a at the time of spinning on load.The sound is like a rocket launching and to my repeated requests to your service personal no action is taken till date.I am worried about this sound as I live in a Flat and I have become a laughing stock to my fellow flat owners and they ridicule me for having a washing machine with such a loud noise.Your service person who came for service has no knowledge about the source of the sound problem and told it is usual in IFB machines.But I a not happy about his reply and contacted the Agency who told me that they will send an expert to look into the problem.Nearly 3 months have past and no attempt has been taken from the manufacturer's side to repair the machine till date.If you are not capable of attending to your machine what is the use of charging me for an extended warranty?please take immediate step in this matter to rectify the defect or I will be forced to take further action in this regard.

I have purchased an IFB fully automatic washing machine . We have called ur service team & asked for general service & we required IFB collar remover . This is my ticket no. 3052483 . But till now there has been no response from ur side . Kindly send ur people at the earliest . Hope this would have some effect .

I am R. S. Raval form ahmedabad
We are using ifb washing machine for more than 10 years but we are facing numbers of complain with your service providers. we have very bad experience with your service, still today we already
have a water leakage problem complain after more than 10 days the problem is not solve and service engineers are not give the right answers to us so please co-operate with us.

dear sir,
my id no. 841597 20/09/2009 and 3times reminders on [protected]@yahoo.co.in but there are no reply any time, i also repeat the complain on 28/092009 on toll free number but no response
complain no.3515328 this is yet not solve .
so please co- operate with us
thanks
yours faithfully
r.s.raval

Me, Mrs. Subhamita Biswas (address : Dakshin para, GIP colony, Jagacha, Santragachi, Howrah -711112, W.B.) have a IFB fully automatic washing machine. I purchased this machine on 8th December, 2007 and its now under extended warranty period.

For last one and a half month, my machine is not working. I repeatedly talked to your customer care executives. And they sent the mechanic on second week of August. The mechanic said that he needed to change one of the part of my machine. He took that old part and told me he would come again on third week of August and fixed the new one. Since then nobody came, no phone calls from IFB, nothing... I again put a docket (for the second time, on 22nd August, 2009, docket no. 3403185). I called IFB Concern Department, IFB Branch office for atleast fifty times. But none of them gave me any feedback. I am so frustated. Even I emailed to the customer care dept. But they only send me a formal apology. And then again a big silence... Now I just want to sell this machine which occupy a large space in my room.

For last six years, my family is using IFB washing machine and we have three machines in total. I always get very prompt service from your division. And I am also satisfied with your service all the time. But this time, my impression is totally changed. Its really very frustating for me. You know without washing machine for one and a half month, life is became very very tough. I am a working person, have a patient in my house. I am still waiting for the feedback.

Kindly tell me whats my fault if I purchase IFB washing machine. I have purchased the machine on[protected]from BEA Coimbatore)
I am facing same problem with my washing machine. Last 20 days they have not repaired my machine which is under warranty. Even talking to higher authority nothing has materialised
My earnest request to all the keen buyers please don't purchase any IFB product. Their after sales support is miserable. They are just the box pushers.

Dear IFB



It is very sorry to say that I had purchase a washing machine on 17/07/2009( More Maga mole Vadodara -Gujarat) whose ticket no. is 3272538.



But nobody will come to give the demo and primary information even by informing more than three times to Vadodara service center.



They always told me that Mr. Bhavesh will come to give the demo and installation interaction.



Please help to resolve the problem as soon as possible and take necessary action against this type of problem.



Thanx / Regards.



Satyendra Yadav



Contact No. [protected]



Vadodara-Gujarat.

I have been facing lot of problem with IFB service. I have complained no. of times but the service people never turnup to repair My IFB washing Machine.
I request any who reads not ot buy IFB products. They are fit for nothing and very poor service response. Pls kindly tell this to all your near and dear.
If you have any enemies pls ask them to buy IFB products

Ajay.K

I am Umashankar.S aged 65 years 10/109, Chinna St., Kunrathur Chennai-600069. I st complaint on[protected] no responce again 2nd complaint 0n[protected] complaint registar No 614690 not yet still attend our promblem in our washing machine.

SPIN NOT WORKING . NOT TAKING WATER.

Amc serial number[protected] dated 10/1/12
Customer Id 1742812
Complaint no. 9848547 dated 14/11/12
[protected][protected]

Despite 20 days lapsed since i made the complaint on 14th November 2012 my IFB washing machine is remaining unattended by your franchise at chennai. With much difficulty I was able to contact your franchise over phone (which is always engaged) . I was given a sweet promise that their mechanic would attend soon .
The authorised person Mr.Dharani from your franchise called on us after 3 days . After spending a few minutes at the machine, he informed me that there was some electrical problem and that he had set it right and I may use the machine as usual, and he left. But to my dismay, immediately upon using the machine it went out of order. On informing the fact to him, he told that he shall inform the office. There was no response from the franchise nor anybody has turned up.
Again after waiting another week I tried to contact your franchise over phone I was lucky to get the person over phone. I informed my plight to him, he simply told me the readymade answer, that he would send his person to attend soon.
Till date, nobody has turned up.the washing machine is remaining unattended and out of order. I failed to understand what is the purpose of having the annual maintenance contract.
Hope, you would appreciate the customer's difficulty in holding the IFB washing machine which is not in working condition for more than 20 days. We are experiencing much difficulty in managing our daily routine .
Will anybody from your esteemed company look into this and arrange to do the needful soon.

-R.Vanumamalai

IFB — Complaint against IFB Microwave

IFB
Complaint against IFB Microwave - Tkt No - 2491991
Hi,

This is in regards the complain that i had registered with IFB about 4 weeks back but still there has been no response from the IFB.

I would like to inform you that there have 1 visit from the IFB engineers till now since i raised this ticket with IFB. And as of now my microwave is non functional.

I am still waiting to hear anything from IFB now. Every time i try the local IFB customer care number Of Delhi they are routing me to call Mr Bharat (Contact no - [protected]). But there is no response from the number. I am highly disappointed from the kind of service they are providing me after just 1 months of me buying the brand new microwave.

Owing to this I would request you to please change this IFB microwave with a new one as i presume that there is something wrong with the basic build of this piece because it is not generally expected from a big and famous brand like IFB that its product which is only 2 months old is performing like this.

I hope you take my feedback in good sense as i am only trying to bring to your notice the kind of grivences we customers have when we buy products from such big brands like IFB and then those products perform so badly.
Also i am not satisfied with the kind of after sales services that has been provided to me from IFB customer care here in Delhi and the kind of response my dealer from where i bought this microwave is giving for this case is simply not acceptable.

Please look into this matter as an urgent request and do let me know how i can change my microwave with a new fresh piece altogether. Do i need to go to my dealer and ask him for a replacement piece ? Please clarify this at the earliest.

Do keep me informed on the same.

Thanks,
BL Lohia

I have lodged complaint on 18 dec' 08 but my oven is still not in working condition. Ans i am forced to go to consumer forum
Sheel Asthana


ED-36, Rajajipuram
Lucknow
[protected], [protected]

SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.

SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.

You have to be stern with them. I got the same issue the IFB customer care behaved like . Finally I had to apply pressure from the dealer side to get replacement.

To, 29.01.2009


Customer care manager



Sub: IFB Washing machine repair



We are the Garment exports company, We used seven IFB washing machines in our laboratory. We put AMC for all machineries. We suffered in service point. IFB authorized service center varshini enterprises not giving proper service. They fault attend the machine again fault coming frequently. We complained 24th January complained No;2652504 against two washing machine was breakdown. But still not nobody come to attend the fault in three to four times, We called customer care but no response from service side. Now what will do? Please to give good service from your side. In out IFB washing machines, carbon brushes worn out, IFB service people advised to changed the motor. This is right or wrong, please to supply carbon brushes for us.



Thanks & Regards




S.Singaram Electrical Incharges

I complained about my IFB dishwaher on[protected]. On[protected] the service engineer said after inspecting the machine that the suction pumped had failed and needs to be replaced. He promised to return with a spare, but has not done so to date. I have registered a second complaint at the service centre, to which there is still no reply. The machine is still under warranty.

IFB washing machines service under AMC is most disgusting.
Avoid buying IFB machines if you are interested in service afterwards.
Mohan

I am resident of Gandhinagar, Adyar and had purchased an IFB washing machine about 6 months back from Shah and Co. and is still under warranty. One fine day The IFB service center called up and informed that the washing machine had not been serviced since purchase and said that they would reach home at 3.00 p.m.. The washing machine that was working perfectly till then stopped working after the service personnel left. Since then we have made several complaints and we only get a reply that their service personnel would be coming the very same day, but none of them have turned up and the machine is still under repair and cannot be used. Its almost 8 days since the first complaint was made.
The behaviour of these service center unqualified guys is atrocious and need to be condemned with the most severe words.

IFB Dishwasher and Washing machine — AMC Service

What is the point in complaining. Have been following for the past three months for a general service and to buy the liquid, but the service is absolutely pathetic.

Suggets wind up the company if you are not able to cater such small complaints. Disgusting!!!!!!!!

I registered a complaint with your call center about my washing machine (which is under warranty) leaking from below the body on 31st Dec 2010. Its 7th Jan and still no one has turned up to repair it, I telephone the dealer ePromo - who I was told took care of the service in Nungambakkam, - more than once. Not sure what kind of an after sales service your company has or whether you are monitoring the quality of service rendered. The machine is not being used for the last week - waiting for the technician to come. Not sure if I would buy an IFB machine when I change this the next time if this is the kind of service.
I agree with Mr. Balagopal Mohan that your AMC service is most disgusting.

there is nothing which can go wrong in the washing machine only carbon brushes wear out so change carbon brushes and enjoy

The Carbon brush worn-out is not a major problem, but the problem is you wont get the same size. You may purchase a carbon brush almost equal to the size and re-size with the help of a sand paper and fix it.

IF Washing machine — Not running properly

I am in Delhi . I took AMC for an amountof RS 4000. I thought i will be able to save myself lot of pain . However the story is that every time i am issued a new number. The people coming to do the job are unskilled and have no idead as to what needs to be fixed. On top of that they say that they have to take 30 calls in one day, so they donnot have the time to check properly. He has 8 hour duty that he has to do and no intention of fixing the problem.
I am surprised and hurt. As a working couple i find this entire episode very distressing.
My machine spins so fast that it actually jumps from the trolley it can hurt some body. But the support guys do not care.

Can i get this thing fixed please advise.

mahine is not working properly, please send service personnel.

washingmachine is not fuction properly please kindly attened fault immediatly as soon possible address .19 vallarmathy nagar 3rd street, kolathur .600099. phone .044.25568554 / [protected]. thankyou on 28 .07.09.

Dear Sir,


It has passed more than one year i have got the IFB eleena 5 kg front load wasing machine . It was installed at terrace bathroom it was making a huge viberation when the machine is spinning the clothes. I got the complain logged . The mechanic told that the ground level is not equal so it is gettng the vibration. I got the machine shiffted to ground floor, still the problem remains same .I logged complain again this time the mechanic told the powder you are using is not correct . I got the powder changed, still the problem remains the same.


So i request you to take the machine at your workshop and get it repaired, the machine is still in warranty period .Otherwise i will have to logge the complain in the consumer court.

so please attend the query at the earliest.

My customer I'd is 2987909 .my machine was repaired by ifb service centre 2 months back. Now the machine is not working .the above service centre is asking for 5.4k for repair. My complaint is that due to substandard work the machine has broken.and he is not owning the responsibility.Nor is he giving guarantee for next 6 months .if I keep spending 5k every 2 months .the mantainance will be out of my budget.I should get assurance from the company of quality work.