[Resolved]  IFB Washing Machine — frequent repair

IFB Washing Machine, Elite Model — IFB Washing machine manufacturing defect???

We have purchased Elite model of IFB in Oct, 07 from Faridabad. Within 8 months of purchase the machine developed problem and it stopped working suddenly. After repeated compliants and several follow ups, service person attended to the m/c after 1 month and informed that water inlet valve needed replacement. However, the m/c again developed problem within 3 months of service. Again, it was attended to and the problem rectified. This time, the performance of the m/c was still better. It konked off only after running for TWO rounds. Its not clear whether service person does not know how to rectify the problem of the m/c or whether IFB has not checked the quality of the finished prodect. IFB is being requested to look into the problem and replace the m/c if need be. In future, we would be careful in choosing the products from IFB and would inform our acquaintances also about the same.

IFB WASHING MACHINE — Repair works for washing machine

The front loading IFB washing machine (6 ltr) has not been working for the last 20 days.
Immediate service required.

IFB — Repairing

A IFB fully automatic washing machine was purchased in the year 2005, now a day it lickages water while running. I have gone to the dealer of the machine "Agrawal Electronic" a Civic Centre, Jabalpur, and explained the problem of lickage of water. But after a month no body is coming to my present residence. Since, I have no complain number or evidence to drag in a court, eventually came to your site to solve the matter.

i want to repir my machine...
so i need service members to come and finish the problem

IFB — FREQUENT BREAKDOWN OF MACHINE

SIR ,
LAST YEAR WE HAVE BOUGHT IFB WASHING MACHINE BUT THE TIME IT HAS BEEN INSTALL I HAVE REGULAR PROBLEM WITH THE RUNNING OF MACHINE. THE PROBLEM IS BEING ATTENDED BY THE SERVICE PERSON BUT AFTER FEW MONTH SAME PROBLEM PERSIST. WE HAVE REQUESTED TO GET THE PEICE REPLACE WITH NEW MACHINE BUT NO ACTION HAS BEEN TAKEN. SO PLEASE HELP US
DHEERAJ GUPTA
FLAT NO 602, TILAK NAGAR, KANPUR

IFB WASHING MACHINE — Repair of washing machine

DEAR SIR,

Repair of washing machine which is under AMC valid upto[protected]

My IFB washing machine is covered under AMC Contract No.2010/000153 dated 23.11.2009 and valid upto[protected]. I made a complaint to the Chennai office about five monthas back. Some person from the company came the next day and told that some component has to be changed. He promised to repair/ change the component on the comming day. Despite my repeated telephones to your office at Chennai and assurances given by the person attending the calls, no body has come to repair the machine. For past four months, i called many times to chennai office but there no response and nobody lifted the phone also.I do not know the reasons for the delay. If there is some problem then I should be informed so that some alernative arrangements could be made. Negligence and carelessness on the part of your office has been causing great incovenience and avoidable expenditure on the washing of cloths in the washing shop for which you company is responsible. My change of address No. 115,4th Floor, Devindra Block, AIBEA Nagar, Chennai.41 and my contact phone No. is [protected] I hope early action will be taken . C.K.Pandian,
Dated[protected]

washing machine (elite 5 kg) — repair service

Sir,
I stay in Jaipur and had lodged a complaint (Complaint no. 5530045) with your customer care center on Monday (Dec. 7) for repairing my washing machine. As per the complaint a person came for assessing the problem on Wednesday and said that it needs to go to the workshop for repair. He said that the machine will be picked from my home on Thursday. On Thursday he said it will be picked on Friday as audits were going on in the workshop. Even after repeated reminding the machine was not picked till Tuesday (Dec 14). Then I again called up the customer care where they refused to call the senior executive on the phone and even refused to disclose the senior manager’s name, but promised that the machine will be picked today. On Tuesday as well machine remained at home. Then on Wednesday I talked to Megha Jain who is the head of Service Department in Jaipur, she assured us that the machine will be picked on the same day. But now it is Thursday (ten days since I lodged my complaint) and machine has still not been picked, forget about the repairing.

This is highly unprofessional and not expected from a company of your repute. It is very disappointing to know that you can’t even fulfill your commitments. Am I expected to go to the local vendor? Who will then be responsible for future problems in the machine?

Thanks,

Priya Gupta
(Customer ID no. 2604740)
(Complaint no. 5530045)

My IFB washing machine model executive(old model) is not in a condition to operate as the code connecting water source is stappered it need repairing or replacement and i need a general check up about the overall performance of my washing machine.my address is - RM GARDENS, KANNIYAMPURAM P.O, OTTAPPALAM 4, PALGHAT, KERALA. My contact number is [protected](mob[protected]res)
hope early action will be taken.
A.C.ASHANATH