IFB Industries Complaints & Reviews

I am having a very bad experience Elite Dx front loading Washing machine of IFB purchased on 14.10.2008.

The machine started giving trouble and not working properly and a complaint was registered with IFB vide ref Nos.2905254 dated 8.4.2009, 2961857 dt 25.4.2009 and vide ref No 3022424 dt 13.5.2009 but still not fully attended and no response from IFB Service Centre if trying to contact local service technicians.



We regret that IFB being a reputed company is not responding to its customers in time.

Hope you will address this issue immediately and get the machine attended by technician immediately.

M S Surana
B-1/2 APPM colony
Inside paper Mill Colony
RAJAHMUNDRY-533105. Andhra Pradesh INDIA.

Recently I purchased a stand & cover for my Washing machine IFB Elena from their franchisee directed by IFB customer care helpline. The service technician by name Mr.Venkat mobile No.[protected] delivered the stand & cover. While delivery I complained to him that both were of not the right size, since I was in an urgency to go out of station that day, I decided to take up the matter after returning back. Since then I have been contacting the service person, he kept promising me that he shall replace both & never turned up. Now he is not even picking my calls, by this I understood that he had cheated me, I complained to the customer care who have not yet pursued the case & also not providing the complaint no.

Hi

We launched the complaint for IFB Microwave Oven on 6/10/2008. After 2 days of complaint service engineer came and took the oven for service. From then on whenever we ask they are telling they will install the coming week. But many weeks have passed they have not come and fixed. They say they don't have board for that model 23SG1S. We bought the Oven by 2005 . If they don't have board why are they releasing this model oven. We are not getting poroper reply from service engineers. they give false commitment.

Regards
Maniraj

I bought IFB microwave oven model no. 23sc1 about 3 years back. It stopped working about 3 months
back. When we complained, we were told they have stopped making PCB panels for this model. We have purchased it for Rs.12500 at that time. How can they stop making spares in such a short time? Kindly help me there as I am trying to get it sorted for last three years. Thank you.

sir,
i, A.Jeevarathnam Naidu, using IFB Dish washer since 4 years.Recently i.e in
January'09, we have shifted to Vijayawada .for commissinig the equipment we
called your technician.He has given connection and it was not working.He
suggested that pressure no sufficient for intake or water, other wise every
thing is alright.We have arranged new tap with pressure.Later some other
technician came and informed that panel board is to be replaced.But the panel
board is replaced after so many contacts including to Mr, Joney this was
rectified.This brek down is simply due to technician fault only.
Now we have given a complaint on 23 rd and the call log no is 2957523 that the mechin is stopping rince.for which you technician attended on 25 th.and told every thing is alright and no problem.The problem was not solved and it was standing
in rinse only.Once again we log call on 27 th march.The call log no is 2969214.The compint is 'the same.After so many phone calls technecian came and told the door lock has to be replced.We arecalling again and again custmer care, They are giving some nos to call.we aretalking with all, but the problem not yet solved.On saturday we called Sri Ramakrihna, manager in hyderabad and he informed that the door lock has beendispatched.Till now no body attended.once again today we call on
Sri Ramakrishna, he informed that it is not that part, some other part.With out attending how the local supervirsor sir mr Srinivasa Rao indented some other part.Once again informed that it will be attended by tomorrow or day after tomorrow.likewise so many times we have to call for single complint.Loal Supervisor Mr Srinivasa Rao will not respond for any call.For every call we have to call customer call.If the local man responds it will be easy to us to explain in
and solve the problem.But he is not cooperetive and speeks recklessly.Please
do the needful and solve our problem by posting some resposible person in
vijayawada..Once again I request the IFB management to act on this complint.

With regards

A.Jeevarathnam Naidu
Mobile No=[protected].

I bought a elite washing machine from chengannur, Attinkara electronics about two years back.It was running with out any problem so far. Yesterday It is found that rubber washer in side the front loading lid was broken in variuous pices. after the washing of 2 kgs of clothers.

Even your technecian does not know How it is happened .It is ot wear and tear item .I strongly doubt that there is some manufacturing defects in this machine.Your technecian told us that it a fisrst case in this kind reported.To replace this parts cost usw around 2000rs. which is not all justifiable to a ordinary man.

Request to find out that there is any alignment mistakes in the mechanical functions of this machine and advise to make repair with out giving us more financial burden.

Your proffessional approach to this subject will be highly appreciated.

We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced.

Both me and my husband leave for office at 12.30 pm. So it is not possible for us to wait for the service man throughout the day. Can we know, how long we have to wait for this service?

I've bought a IFB MW Oven model 20PG1S in October 2007. It was working fine till last month and i was quiet satisfied with it. Last month it started showing problem. It is sometime working and sometime not. I've lodged a complaint on 21/04/09. An engineer came and told that the magneton is "almost chocked" and i need to replace it, he took a service charge and gone. after that my oven was working ok. on 26th a "senior" person came with the spare part and told "unofficially" that the part is not at all faulty as we neeed not change it. He asked me if I want to change it !!?? After that a week has passed and my oven started showing problem again. I again called the Call Center and they told me that the previous ticket was closed. I've opened a new ticket and waiting for their response.

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Recent development based on my earlier complaint dated 20/4/2009

Dear Sir,

Thank you for your kind and prompt intervention based on my previous complaint. At least, Mr. Mitesh Jain and Mr. Iggy Gonjalvis from Mumbai branch inspected the machine and heard us patiently. But, I am very sorry to say that instead of giving the replacement or refunding the money, they are also trying to divert the problem to some other direction like other service personnel did before. Most frustrating part is that they say, “Your machine is absolutely alright!” Then, why was mother board changed? Why was back side of the machine-body broken by service personnel if there was no problem? Why does your department want to change the back cover now? This incidence itself proves many things. Why was shock absorbers changed? Please note that we were against of changing shock absorber, we wanted replacement then only and which was mentioned clearly in my earlier complaint. Mr. Sagar Rai, who changed the shock absorber, informed us that irrespective of changing or not changing shock-absorber claim of replacement can be made as the machine is under warranty. Moreover, according to him it was better to change as procedure for replacement would take some time and we could operate the machine by that time. I don’t know whether he wanted to misguide us or was a genuine well wisher! After changing the shock absorber, knocking-like sound with less intensity still persists. But, your representatives, Mr. Mitesh and Mr. Gonjalvis term it as normal, whereas we hear distinct knocking-like sound which was not in the beginning. I do not understand how smartly, coolly, consistently and shamelessly your service personnel are telling lie without hesitation and giving false report!

As you understand the machine supplied was defective, within eight months of purchase many important parts (mother board and shock absorber, etc.) are changed and we have lost confidence on the machine as well as service personnel, I earnestly request you to make arrangement for replacement of the machine or refunding money and take back LIMO and refund our money.

The funniest part is that whenever I talk about refunding money spent for LIMO sold by Mr. Chandan by telling lie (please refer to my earlier complaint for detail), they promise to settle the matter as early as possible. After that I just do not get any response! If I make further enquiry, I receive the same reply. It goes on! It appears to me that they are not at all bothered for company’s reputation, quality assurance of the product, and customer’s complaint, inconvenience and satisfaction. They are just interested in testing customer’s patience and killing their time to linger the problem. Even, they are not ready to answer my question, “Why will not be replacement or refund given in this case of genuine problem?”
All email communication made with Mr. Mitesh are enclosed herewith for your kind information. I earnestly request you to go through those to understand the situation as well as to understand who tells lie and who does not. You will also find in the communication that they want to extend the warranty period by three months. I don’t understand why they want to extend the warranty period if there is no problem with the machine!

It is not only a question of money I had spent on a faulty machine but also a matter of harassment we have been facing from service personnel. So, I request you to reply or instruct branch office of Mumbai to reply me in writing citing reason “Why will not be replacement or refund given?” If I do not receive any reply on or before 15th May 2009, I will understand you are ignoring my complaint and demand and at that case I will take the case to consumer court.

Thanks again for your kind intervention and taking positive interest to resolve the matter. But, unfortunately we are not getting much response from Mumbai branch.

Yours truly,


(Asim Kar)
Division of Remote Handling and Robotics
Bhaba Atomic Research Centre
Trombay, Mumbai
400085

Enclosure:

1. All email communication made with Mr. Mithes Jain.
2. A copy of my earlier complaint.

Cc.

1. Mr. Iggy Gonjalvis
IFB Industry Limited
Solaris -2
Unit No. 1, 2, 3, 4
Opp. L & T Gate No. 6
Saki Vihar Road
Powai
Andheri East, Mumbai

2. Vijay Sales
Bezzola Complex
V. N. Purav Marg
Sion-Trombay Road
Chembur
Mumbai - 400071

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Request for replacement of defective washing machine

Dear Sir,

It is regarding horrible situation we have been facing since purchase of IFB washing machine (Senorita DX) from Vijay Sales, Mumbai, Chembur branch, on 8th July 2008, paying Rs. 17, 990.00 (Sales Invoice no. 25-CH07-08SIAO 227, Dated 10/07/2008, Order No. 25-CH07-08SO248) under exchange of old washing machine. After reading the following, I hope you will understand the situation and express similar opinion.

1. Within a month of installation, the machine started vibrating like anything. After our complaint to IFB service center, service engineer attended found that one of the legs of the machine was missing and in place there was a rubber pad. We surprised how it was possible and why we were not informed! As you understand, we didn’t receive any suitable answer from service personnel.
2. Then within next one more month, the machine became fully dead. The service personnel detected the problem as main mother board had gone completely bad and the same was replaced. We wanted replacement but the service engineer was not ready for that. Instead, he gave verbal assurance that if any problem occurs in future the machine will be replaced. Now running after service personnel for so many months, we have understood that what mistake we did not sticking to our stand of replacement and listening to “sweet voices” of service personnel. Their simple and clear-cut policy is that somehow linger the problem and let the warranty period be over!
3. After that the machine has been giving continuous problem of vibration and making very nosy and knocking-like sound. We regularly complain about that and some service man attends the problem and does this and that. For one week or so, machine vibrates less, sound becomes less, but gradually the machine goes back to its original mode of vibration and making sound. This cycle is going on – we complain, service engineer attends, problem subsides for the time being, problem recurs within very short period of time, and again we complain. Please refer to your complaint-log book to find out the fact and see that the nature of complaint is always same.
4. In recent days the problem is very acute. It appears that while spinning, the drum is hitting the body and making very random intolerable huge sound. We are really very much disappointed and frustrated observing the attitude of service personnel.
5. First (6/3/2009), one person came and reported there was no problem in the machine. If we buy four rubber caps for the legs from them, the problem will be solved. We bought (Invoice no. 11833) but the problem remained same.
6. Second (31/3/09), another person came and replied the same as the first person replied. This time he wanted us to buy LIMO powder for Rs. 1500.00 as it would surely solve the problem of the machine. We bought (Invoice no. 12031) that too paying Rs. 1500.00 but the problem was not solved.
7. Third (13/4/2009), another person came and broke the back side of the body to rectify the problem. Please note that, I repeat again that the third person broke the back side of the body. Still, the problem remained same.
8. Fourth 16/4/2009), another person who introduced himself as Mr. Sagar Rai came and that too he came after our continuous effort of two-days-follow-up. He was also not able to solve the problem but replaced the shock absorbers on 17/4/2009. Vibration now has become little less but knocking-sound with lesser intensity still persists.
9. As we asked for replacement of the machine, Mr. Sagar replied that he would report it to the office and Mr. Manjunath, who only can take decision, would contact me. Mr. Manjunath has not contacted me so far. In fact, I have been trying to contact him on phone numbers:[protected],[protected],[protected], [protected]. But, I always get the same reply from receptionist of his office (Authorized Franchise of IFB, Above Tarun Automobile, Opp. Glass Factory, Pestom Sagar Road No. 4, Chembur – 400089) that “Mr. Manjunath is busy in meeting. Please call after 15 minutes.”

Hope, you have now understood that it has become our monthly routine to complain about the machine and run after service personnel! Please tell us how long we need to run after them! After purchasing the machine, we have at least lodged complaint 10 to 12 times and the nature of compliant is same. Please, refer to your complaint-log book to verify and clarify it.

Looking into above-mentioned facts, will it be irrational if we say that we have got a defective product! But, the most unfortunate thing is that we did not realize it when the mother board of the machine had to be replaced within two months of purchase. We just believed “sweet voices” of your service personnel and now have been facing the consequences - from mother board to shock absorbers have already been changed, on top of that back side of the body is broken. So, one can easily guess what is the fate of the machine and value of paying Rs. 17, 990.00 under exchange offer. We sincerely put our following demands before you:

1. Replacement of the machine as early as possible
2. Take back LIMO’s packets sold by service engineer telling lie and return our money.

I understand if you do not pay attention, I have nothing in my hand to do with you but I will be left with the option of knocking at the door of consumer court. I am sure nothing such will happen as till now I have not approached the right person like you who really cares for the customers, customer’s satisfaction and reputation of the company.

Hope to receive an early reply with clear directive how to get the replacement of the machine.

Thanking you,

Yours truly,



Asim Kar
Division of Remote Handling and Robotics
Bhaba Atomic Research Center
Trombay, Mumbai
400085

cc.

1. Authorized Franchise of IFB
Above Tarun Automobiles, Opp. Glass Factory,
Pestom Sagar Road No. 4, Chembur – 400089

2. Vijay Sales
Bezzola Complex
V. N. Purav Marg
Sion-Trombay Road
Chembur
Mumbai – 400071

3. Vijay Sales
384, Veer Saverkar Marg
Opp Siddhi Vinayak Temple
Prabhadevi, Mumbai - 400025

I have a Washing Machine of IFB- Elena model, which i got serviced before 4 months. Now the outlet pipe is not working properly. Hence i called up your Customer care centre ([protected]). He said within 24 hours a peson will attend the problem and also confirmed total charges of Rs289 for the same. Please note that this person did not give me any refernce number. For complete three days no one revert back, so again i called up your CC and a lady gave me your Jaipur centres' number[protected], 5129977). I connected these number several times, one was contanly no reply and second picked up by someone where i could hear the papers' noice every time. Again i called up on 1st May 09 to your CC centre, some Pooja attaneded the call, asked for complain number since i did not getthe same earlier she disconnected my phone. Second time i made call to CC some Nadeem attaneded the call and promised me to solve my problem by communicating the same matter to yout Jaipur office. He promised me to address the problem by that day itself and will confirm my complin number before 2.00 pm on 1st May. As irresponsible team members he did not call me, than called hime again in the evening where he again committed me to solve the problem by send a person on Saturday (2nd May). Howver till date no one has visited and addressed a very small problem.

Hence this is the kind of service you offer to your old and valuable Customers. I am really very disappointed. I am not sure whether this complain is going to help me or not. My address is 104, Pratap Anukampa Aprts, B-175 Mangal Marg, Bapunagar, Jaipur, Rajasthan My cell no[protected]

WITH LOT OF HOPES I HAD BOUGHT A FULLY AUTOMATIC WAHING MACHINES-FROM IFB IN OCT 08, INVOICE NO DEI/NTS/2278/08-09.
I REPENT FOR MY THIS DECISION.THIS MACHINE IS LYING DEFECTIVE IN MY HOUSE FOR PAST THREE WEEKS BUT NO REPLY FROM THE COMPANY.THE COMPLAINT NO IS 22945261.

I WANT THAT A STRICT ACTION BE TAKEN AGAINST THE COMPANY AND WOULD BE ALLOWED TO GET IT REPLACED.

THE AFTER SALES SERVICES CONDITIONS ARE NOT BEING COMPLIED WITH.


PL INFO ACTION TAKEN


COL SANJAY PANDE

Dear Sir,

Dealers are unable to demonstrate Washing. Hence customer don’t know how the product works, specially in case of washing machines. The machine will be delivered to you at your house with full packing. The company executive will come at your house after three day and will unpack it and then do the fitting. After that only the machine will get started. Customer will not have any clue up till than of how the washing machine works.

I have purchased IFB washing machine model Executive plus on 14/02/09. The company executive have came and done the fitting. From the day one when I have stared using the machine, the machine vibrates a lot and make a lot of noise. It sounds like flour mill rather than like washing machine. I have registered complain for it # 2778498 dated 27/02/09.
The company executive came and changed the motor but the problem is as it is. Also he recommended sending the machine to IFB work shop. The machine was taken to IFB workshop and some replacements were made. Even then the problem remains the same.
The machine still makes a lot of noise. And the sales head – Mr Rakesh and technical head – Mr Nitin Kate of IFB, Pune misbehaved with me and told me the machine is fine and nothing can be done further.
The machine is still making a lot of noise and vibrating a lot. Even some additional noise is also started coming from it after the machine is back from work shop.
I request IFB to take this defective machine back and give my money back or give the new good working machine in replacement of it. Off course I want a reliable model in replacement of it.

But they denied. Can somebody help me.

we regret to inform you that we (larsen and toubro ltd) purchased 2 washing machine and 2 dryer placed at sanchore in jalore dist rajastan.
these machines are not working for the past 3 months inspite of repeated complaints no one is attending this.
nor service engineer nor service center.
now we feel that we made a great mistake by purchasing IFB product because of your poor after sales service.

i had purchased a ifb digital washing machine on 01.10.2007 with a 24 month warranty from white planet, m.g.road, ernakulam Kerala. Earlier on two occasions i had problem with the machine and was reported subsequent to which the thermostat was replaced. subsequently on the advice of the service engineer a cad[stabilizer] was bought vide freeze india engineers bill no.3818 dated 25.08.208.

Even now the same problem persists. This has become a inconvenience to the smooth functioning. Requesting you to kindly solve the problem permanently.

shreekumar.B
[protected]

M/s. IFB Industries Ltd.
Chennai.

Dear Sir,
I am using two IFB washing machines and one IFB Dryer since more than fifteen years. Over the period of time that me and my brother have purchased the machines and changed them four years back, we are always under AMC with the company.
This year when our AMC was due in March 2009, we were astonished that the AMC charges had been revised from Rs. 1396/- to Rs. 1978/- i.e. a 50% increase. This fact was brought to the notice of Mr. Murugan of M/s. Classic Enterprises Perambur who couldn't explain any reason. Since no information was given from your company, we had no option but to renew the contract under duress.
Unfortunately, a sound developed in the machine on 15th April 2009 and we called on the customer care number on the 16th April and complained under complaint no. 2932617. On the 17th of April promptly the service executive came, checked and informed us that he would be here on the 18th of April to change one part which will rectify the machine.
Until 20th of April there was no sign of the serviceman and we had to again make a complaint. We were promised that he will definitely come on the 21st and the reason for delay was that "we have a lot of complaints to attend to and the part that has to be replaced is not in stock!!" Stunning!!!
Anyway, on the 21st of April two people by the names of Marimuthu and Mariah came and changed the part. Both the boys insisted that we have to descale the unit and refused to leave until they had not carried out the job. One of the boys Mariah (with a woman's name) was so discourteous that even after telling him not to speak so, he challenged to complain to the Company!!! His words were "Do whatever you want, I am not bothered." On asking him to give a copy of the challan which will provide us proof of the date of his visit and change of part he refused to give any sheet although he made us sign three sheets!
Were we getting the work done free? Was the machine not in AMC? Why is descaling required when our water is soft? How often does it have to be done? What is the cost of one time descaling? And many many more queries which your men refused to talk and explain but demanded that we carry out our job or else the machine will fail!! How confident about the FAILURE!!!
The whole episode was so disgusting and frustrating that given an opportunity, I would have thrown the IFB machine from the terrace and refuse to deal with any product of IFB.
Is there no method of dealing with such unmannered and abusive people at a higher managerial level so that this event does not take place again? We would be more interested in speaking to decent people and interact with refined men than a pair of hooligans. Awaiting a prompt reply soon.

Ashok Nichani.

We have IFB washing Machine of Elena make. The machine startted giving vibration problem in the month of December 2008. We have informed to IFB people and a technician ( so called) from their Delight Service Centre Vashi, Navi Mumbai has inspected the machine and informed us to replace the TUB immdiately which we have done based on his suggestion by paying Rs. 2500/- immediatly. Also we were asked to sign for 2 year AMC which we have done it by paying another Rs. 2850/- . But the vibration problem has agravated after replacing the TUB. Then they started giving us silly reasons like improper use of surf powder, washer not ok stand not ok and etc.

Whenever we put the machine on It makes so much sound that even a 5Kwatt Generator set woul not give that much noise. It dances all over in my living room. Peoples satying in the nearby flats come to wach the scene. I have made an vidio recording of the machine movements and are planning to send it to some of the TV channels so that by seeing this on the TV other people will not make a mistake of purchasing any IFB products in future. At present we have given the machine full rest by washing our clothes by hand daily.

In the last twomoths we have registered about 5 complaints. Whenever we register a cmplaint some useless fellow turns up for checking the machine and trying to convince us by giving aforesaid bullsit reasons.OUr patienece has been tested by IFB people We are fed up with them. Have left with no option but to initiate a case against them legally.

We have requested the Delight people to refund the money which has been paid towards AMC as well as TUB. Total Rs. 5350/- has been paid up front. You are therefore requested to look into the matter and help us out in geeting the problem solved.


Awaiting for a favourable solution

With regards


Sooliyanna Shetty
Flat No- 16, Apna Pariwar Co- Op. Hsg Society Ltd,
Plot 304, Nerul Navi Mumbai 400706
Tel : [protected] Land Line[protected]

I am Dr. Dinesh J. Karia. I purchased IFB Washing Machine from Sanket Sales, Anand in February 2008. As per the sales conditions the machine carried two years warranty and free services. The Company Technician installed the machine on 18 February 2008 and advised us to enter in to the two years extended warranty and service contract with the company so that the service contract would end on 18 February 2012. We had to pay Rs. 1686/- towards that contract. Consequently, I paid the same amount through the cheque no. 238632 of ICICI Bank dated 7/3/2008 when their representative visited us.

All of a sudden from the air today one of their representatives called me while I was in my office and said that the AMC was expiring shortly and asked me if I would opt for the renewal of AMC. Thinking that the information from the company representative was authentic, I agreed and telephoned my wife to issue him a cheque of the amount towards the renewal of AMC. Naturally she followed my instructions and issued the cheque of Rs. 3375/- to your representative. (FYI, your representative visited from Nadiad)

When I returned from the office, my wife showed me the old cash/credit Memo of Rs. 1686/-(Invoice No. 5979 Book No 120) dated 7/3/2008 where the Contract date is mentioned from 18/02/2010 to 18/02/2012.

I am shocked and surprised to see that there is some sort of problem with such a reputed company.

I therefore sent the mail to the email address mentioned in the Cash/Credit Memo ([protected]@ifbglobal.com) with a request to kindly consider that mail as a complaint and do the needful to settle the matter and clarify. I requested not to deposit the cheque given to their representative today (Cheque No. 115325 of ICICI, Vallabh Vidyanagar).

One more blunder again... The mail bounced back from sify Server with the following message.

Hi. This is the qmail-send program at mps.sify.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@ifbglobal.com>:
Account [protected]@ifbglobal.com locked/overquota 5318854/5242880. sifymail (#5.1.1)



Dinesh J. Karia

I have purchased a washing machine on December 2008 but they promise me to present ECS on 10th of every month but in first EMI itself came on 5th then what is the meaning of telling to deposit on 10th of every month are you playing with us or making fun of me.Now I have paid unnecessary the bank charges because of you. So kindly change the ECS date to 10th of every month as per you promised.Please do the needful.

Dear Sir/Madam,

We want IFB Washing Machine Repair and Service Authorised Delair In Raipur(Chattisgarh State) Person Name and Address and Telephone Number.Please send me details.Our IFB Washing machine is Not working in Sukuma(Chattisgarh).

Thanks&Regards,

Y.S.V.SATISH KUMAR
ESSAR STEEL LIMITED
MOBILE NO:[protected]
TEL:[protected].