IFB Industries Complaints & Reviews

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Request for replacement of defective washing machine

Dear Sir,

It is regarding horrible situation we have been facing since purchase of IFB washing machine (Senorita DX) from Vijay Sales, Mumbai, Chembur branch, on 8th July 2008, paying Rs. 17, 990.00 (Sales Invoice no. 25-CH07-08SIAO 227, Dated 10/07/2008, Order No. 25-CH07-08SO248) under exchange of old washing machine. After reading the following, I hope you will understand the situation and express similar opinion.

1. Within a month of installation, the machine started vibrating like anything. After our complaint to IFB service center, service engineer attended found that one of the legs of the machine was missing and in place there was a rubber pad. We surprised how it was possible and why we were not informed! As you understand, we didn’t receive any suitable answer from service personnel.
2. Then within next one more month, the machine became fully dead. The service personnel detected the problem as main mother board had gone completely bad and the same was replaced. We wanted replacement but the service engineer was not ready for that. Instead, he gave verbal assurance that if any problem occurs in future the machine will be replaced. Now running after service personnel for so many months, we have understood that what mistake we did not sticking to our stand of replacement and listening to “sweet voices” of service personnel. Their simple and clear-cut policy is that somehow linger the problem and let the warranty period be over!
3. After that the machine has been giving continuous problem of vibration and making very nosy and knocking-like sound. We regularly complain about that and some service man attends the problem and does this and that. For one week or so, machine vibrates less, sound becomes less, but gradually the machine goes back to its original mode of vibration and making sound. This cycle is going on – we complain, service engineer attends, problem subsides for the time being, problem recurs within very short period of time, and again we complain. Please refer to your complaint-log book to find out the fact and see that the nature of complaint is always same.
4. In recent days the problem is very acute. It appears that while spinning, the drum is hitting the body and making very random intolerable huge sound. We are really very much disappointed and frustrated observing the attitude of service personnel.
5. First (6/3/2009), one person came and reported there was no problem in the machine. If we buy four rubber caps for the legs from them, the problem will be solved. We bought (Invoice no. 11833) but the problem remained same.
6. Second (31/3/09), another person came and replied the same as the first person replied. This time he wanted us to buy LIMO powder for Rs. 1500.00 as it would surely solve the problem of the machine. We bought (Invoice no. 12031) that too paying Rs. 1500.00 but the problem was not solved.
7. Third (13/4/2009), another person came and broke the back side of the body to rectify the problem. Please note that, I repeat again that the third person broke the back side of the body. Still, the problem remained same.
8. Fourth 16/4/2009), another person who introduced himself as Mr. Sagar Rai came and that too he came after our continuous effort of two-days-follow-up. He was also not able to solve the problem but replaced the shock absorbers on 17/4/2009. Vibration now has become little less but knocking-sound with lesser intensity still persists.
9. As we asked for replacement of the machine, Mr. Sagar replied that he would report it to the office and Mr. Manjunath, who only can take decision, would contact me. Mr. Manjunath has not contacted me so far. In fact, I have been trying to contact him on phone numbers:[protected],[protected],[protected], [protected]. But, I always get the same reply from receptionist of his office (Authorized Franchise of IFB, Above Tarun Automobile, Opp. Glass Factory, Pestom Sagar Road No. 4, Chembur – 400089) that “Mr. Manjunath is busy in meeting. Please call after 15 minutes.”

Hope, you have now understood that it has become our monthly routine to complain about the machine and run after service personnel! Please tell us how long we need to run after them! After purchasing the machine, we have at least lodged complaint 10 to 12 times and the nature of compliant is same. Please, refer to your complaint-log book to verify and clarify it.

Looking into above-mentioned facts, will it be irrational if we say that we have got a defective product! But, the most unfortunate thing is that we did not realize it when the mother board of the machine had to be replaced within two months of purchase. We just believed “sweet voices” of your service personnel and now have been facing the consequences - from mother board to shock absorbers have already been changed, on top of that back side of the body is broken. So, one can easily guess what is the fate of the machine and value of paying Rs. 17, 990.00 under exchange offer. We sincerely put our following demands before you:

1. Replacement of the machine as early as possible
2. Take back LIMO’s packets sold by service engineer telling lie and return our money.

I understand if you do not pay attention, I have nothing in my hand to do with you but I will be left with the option of knocking at the door of consumer court. I am sure nothing such will happen as till now I have not approached the right person like you who really cares for the customers, customer’s satisfaction and reputation of the company.

Hope to receive an early reply with clear directive how to get the replacement of the machine.

Thanking you,

Yours truly,



Asim Kar
Division of Remote Handling and Robotics
Bhaba Atomic Research Center
Trombay, Mumbai
400085

cc.

1. Authorized Franchise of IFB
Above Tarun Automobiles, Opp. Glass Factory,
Pestom Sagar Road No. 4, Chembur – 400089

2. Vijay Sales
Bezzola Complex
V. N. Purav Marg
Sion-Trombay Road
Chembur
Mumbai – 400071

3. Vijay Sales
384, Veer Saverkar Marg
Opp Siddhi Vinayak Temple
Prabhadevi, Mumbai - 400025

I have a Washing Machine of IFB- Elena model, which i got serviced before 4 months. Now the outlet pipe is not working properly. Hence i called up your Customer care centre ([protected]). He said within 24 hours a peson will attend the problem and also confirmed total charges of Rs289 for the same. Please note that this person did not give me any refernce number. For complete three days no one revert back, so again i called up your CC and a lady gave me your Jaipur centres' number[protected], 5129977). I connected these number several times, one was contanly no reply and second picked up by someone where i could hear the papers' noice every time. Again i called up on 1st May 09 to your CC centre, some Pooja attaneded the call, asked for complain number since i did not getthe same earlier she disconnected my phone. Second time i made call to CC some Nadeem attaneded the call and promised me to solve my problem by communicating the same matter to yout Jaipur office. He promised me to address the problem by that day itself and will confirm my complin number before 2.00 pm on 1st May. As irresponsible team members he did not call me, than called hime again in the evening where he again committed me to solve the problem by send a person on Saturday (2nd May). Howver till date no one has visited and addressed a very small problem.

Hence this is the kind of service you offer to your old and valuable Customers. I am really very disappointed. I am not sure whether this complain is going to help me or not. My address is 104, Pratap Anukampa Aprts, B-175 Mangal Marg, Bapunagar, Jaipur, Rajasthan My cell no[protected]

WITH LOT OF HOPES I HAD BOUGHT A FULLY AUTOMATIC WAHING MACHINES-FROM IFB IN OCT 08, INVOICE NO DEI/NTS/2278/08-09.
I REPENT FOR MY THIS DECISION.THIS MACHINE IS LYING DEFECTIVE IN MY HOUSE FOR PAST THREE WEEKS BUT NO REPLY FROM THE COMPANY.THE COMPLAINT NO IS 22945261.

I WANT THAT A STRICT ACTION BE TAKEN AGAINST THE COMPANY AND WOULD BE ALLOWED TO GET IT REPLACED.

THE AFTER SALES SERVICES CONDITIONS ARE NOT BEING COMPLIED WITH.


PL INFO ACTION TAKEN


COL SANJAY PANDE

Dear Sir,

Dealers are unable to demonstrate Washing. Hence customer don’t know how the product works, specially in case of washing machines. The machine will be delivered to you at your house with full packing. The company executive will come at your house after three day and will unpack it and then do the fitting. After that only the machine will get started. Customer will not have any clue up till than of how the washing machine works.

I have purchased IFB washing machine model Executive plus on 14/02/09. The company executive have came and done the fitting. From the day one when I have stared using the machine, the machine vibrates a lot and make a lot of noise. It sounds like flour mill rather than like washing machine. I have registered complain for it # 2778498 dated 27/02/09.
The company executive came and changed the motor but the problem is as it is. Also he recommended sending the machine to IFB work shop. The machine was taken to IFB workshop and some replacements were made. Even then the problem remains the same.
The machine still makes a lot of noise. And the sales head – Mr Rakesh and technical head – Mr Nitin Kate of IFB, Pune misbehaved with me and told me the machine is fine and nothing can be done further.
The machine is still making a lot of noise and vibrating a lot. Even some additional noise is also started coming from it after the machine is back from work shop.
I request IFB to take this defective machine back and give my money back or give the new good working machine in replacement of it. Off course I want a reliable model in replacement of it.

But they denied. Can somebody help me.

we regret to inform you that we (larsen and toubro ltd) purchased 2 washing machine and 2 dryer placed at sanchore in jalore dist rajastan.
these machines are not working for the past 3 months inspite of repeated complaints no one is attending this.
nor service engineer nor service center.
now we feel that we made a great mistake by purchasing IFB product because of your poor after sales service.

i had purchased a ifb digital washing machine on 01.10.2007 with a 24 month warranty from white planet, m.g.road, ernakulam Kerala. Earlier on two occasions i had problem with the machine and was reported subsequent to which the thermostat was replaced. subsequently on the advice of the service engineer a cad[stabilizer] was bought vide freeze india engineers bill no.3818 dated 25.08.208.

Even now the same problem persists. This has become a inconvenience to the smooth functioning. Requesting you to kindly solve the problem permanently.

shreekumar.B
[protected]

M/s. IFB Industries Ltd.
Chennai.

Dear Sir,
I am using two IFB washing machines and one IFB Dryer since more than fifteen years. Over the period of time that me and my brother have purchased the machines and changed them four years back, we are always under AMC with the company.
This year when our AMC was due in March 2009, we were astonished that the AMC charges had been revised from Rs. 1396/- to Rs. 1978/- i.e. a 50% increase. This fact was brought to the notice of Mr. Murugan of M/s. Classic Enterprises Perambur who couldn't explain any reason. Since no information was given from your company, we had no option but to renew the contract under duress.
Unfortunately, a sound developed in the machine on 15th April 2009 and we called on the customer care number on the 16th April and complained under complaint no. 2932617. On the 17th of April promptly the service executive came, checked and informed us that he would be here on the 18th of April to change one part which will rectify the machine.
Until 20th of April there was no sign of the serviceman and we had to again make a complaint. We were promised that he will definitely come on the 21st and the reason for delay was that "we have a lot of complaints to attend to and the part that has to be replaced is not in stock!!" Stunning!!!
Anyway, on the 21st of April two people by the names of Marimuthu and Mariah came and changed the part. Both the boys insisted that we have to descale the unit and refused to leave until they had not carried out the job. One of the boys Mariah (with a woman's name) was so discourteous that even after telling him not to speak so, he challenged to complain to the Company!!! His words were "Do whatever you want, I am not bothered." On asking him to give a copy of the challan which will provide us proof of the date of his visit and change of part he refused to give any sheet although he made us sign three sheets!
Were we getting the work done free? Was the machine not in AMC? Why is descaling required when our water is soft? How often does it have to be done? What is the cost of one time descaling? And many many more queries which your men refused to talk and explain but demanded that we carry out our job or else the machine will fail!! How confident about the FAILURE!!!
The whole episode was so disgusting and frustrating that given an opportunity, I would have thrown the IFB machine from the terrace and refuse to deal with any product of IFB.
Is there no method of dealing with such unmannered and abusive people at a higher managerial level so that this event does not take place again? We would be more interested in speaking to decent people and interact with refined men than a pair of hooligans. Awaiting a prompt reply soon.

Ashok Nichani.

We have IFB washing Machine of Elena make. The machine startted giving vibration problem in the month of December 2008. We have informed to IFB people and a technician ( so called) from their Delight Service Centre Vashi, Navi Mumbai has inspected the machine and informed us to replace the TUB immdiately which we have done based on his suggestion by paying Rs. 2500/- immediatly. Also we were asked to sign for 2 year AMC which we have done it by paying another Rs. 2850/- . But the vibration problem has agravated after replacing the TUB. Then they started giving us silly reasons like improper use of surf powder, washer not ok stand not ok and etc.

Whenever we put the machine on It makes so much sound that even a 5Kwatt Generator set woul not give that much noise. It dances all over in my living room. Peoples satying in the nearby flats come to wach the scene. I have made an vidio recording of the machine movements and are planning to send it to some of the TV channels so that by seeing this on the TV other people will not make a mistake of purchasing any IFB products in future. At present we have given the machine full rest by washing our clothes by hand daily.

In the last twomoths we have registered about 5 complaints. Whenever we register a cmplaint some useless fellow turns up for checking the machine and trying to convince us by giving aforesaid bullsit reasons.OUr patienece has been tested by IFB people We are fed up with them. Have left with no option but to initiate a case against them legally.

We have requested the Delight people to refund the money which has been paid towards AMC as well as TUB. Total Rs. 5350/- has been paid up front. You are therefore requested to look into the matter and help us out in geeting the problem solved.


Awaiting for a favourable solution

With regards


Sooliyanna Shetty
Flat No- 16, Apna Pariwar Co- Op. Hsg Society Ltd,
Plot 304, Nerul Navi Mumbai 400706
Tel : [protected] Land Line[protected]

I am Dr. Dinesh J. Karia. I purchased IFB Washing Machine from Sanket Sales, Anand in February 2008. As per the sales conditions the machine carried two years warranty and free services. The Company Technician installed the machine on 18 February 2008 and advised us to enter in to the two years extended warranty and service contract with the company so that the service contract would end on 18 February 2012. We had to pay Rs. 1686/- towards that contract. Consequently, I paid the same amount through the cheque no. 238632 of ICICI Bank dated 7/3/2008 when their representative visited us.

All of a sudden from the air today one of their representatives called me while I was in my office and said that the AMC was expiring shortly and asked me if I would opt for the renewal of AMC. Thinking that the information from the company representative was authentic, I agreed and telephoned my wife to issue him a cheque of the amount towards the renewal of AMC. Naturally she followed my instructions and issued the cheque of Rs. 3375/- to your representative. (FYI, your representative visited from Nadiad)

When I returned from the office, my wife showed me the old cash/credit Memo of Rs. 1686/-(Invoice No. 5979 Book No 120) dated 7/3/2008 where the Contract date is mentioned from 18/02/2010 to 18/02/2012.

I am shocked and surprised to see that there is some sort of problem with such a reputed company.

I therefore sent the mail to the email address mentioned in the Cash/Credit Memo ([protected]@ifbglobal.com) with a request to kindly consider that mail as a complaint and do the needful to settle the matter and clarify. I requested not to deposit the cheque given to their representative today (Cheque No. 115325 of ICICI, Vallabh Vidyanagar).

One more blunder again... The mail bounced back from sify Server with the following message.

Hi. This is the qmail-send program at mps.sify.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@ifbglobal.com>:
Account [protected]@ifbglobal.com locked/overquota 5318854/5242880. sifymail (#5.1.1)



Dinesh J. Karia

I have purchased a washing machine on December 2008 but they promise me to present ECS on 10th of every month but in first EMI itself came on 5th then what is the meaning of telling to deposit on 10th of every month are you playing with us or making fun of me.Now I have paid unnecessary the bank charges because of you. So kindly change the ECS date to 10th of every month as per you promised.Please do the needful.

Dear Sir/Madam,

We want IFB Washing Machine Repair and Service Authorised Delair In Raipur(Chattisgarh State) Person Name and Address and Telephone Number.Please send me details.Our IFB Washing machine is Not working in Sukuma(Chattisgarh).

Thanks&Regards,

Y.S.V.SATISH KUMAR
ESSAR STEEL LIMITED
MOBILE NO:[protected]
TEL:[protected].

I pradeep chandra das bought a washing machine from IFB (digital ) and it is creating problem more then 6 to 7 time (PCB change ) which is cost more then 3500 . Still from the beginning we are repetitively requesting to replace this machine. The franchise which IFB has appointed eithor those people are interested in selling new product which is not link to machine and the quality of cleaning is also not good .

After few moths the warranty will over, " when we are saying that this is a defective machine " their advice is only interested in AMC (annual maintenance contract ) .

If your can help us to replace the machine, i will be thankful.

regds
pradeep

Dear Sir/ Madam
i purchased IFB Diva model in the month of January the service man has installed machine and taken the charges of 350/-RS in which the company will provide the matic detergent powder. i contacted the dealer several times he said we will contact you with in two or three day. now since last three month the same thing is going on but till they have not given the detergent. what can i do?

I have purchased IFB machine through IFB official web site & as per offer i should receive the good they are giving to customer who are purchasing through site however its been year & many complain launched at cust care but no response

Moreover no warranty card given even visited many times to local IFB office but no reponse

HELLO, WE HAVE PURCHASED IFB -6KG TOP LOADING WASHING MACHINE IN 1-jAN-2009,
SO FAR NO PERSON HAS COME FOR DEMO.
OK WE STARTED MACHINE THERE WAS PROBLEM AND WE CALLED THE LOCAL IFB SERVICE PERSOM BY NAME SATISH(WE ARE LOCATED IN KAKINADA- EAST GODAVARI).
THE CLOTHES WERE IN THE FOR 2 DAYS AND IN REPEATED NO TIMES THAT ROGUE NEVER TURNED UP.
WE REMOVEB THE CLOTHES FROM TUB BUT WATER REMAINED IN TUB ITSELF.
WE HAVE THEN GONE THROUGH INTERNET AND FOUND OUT THE IFB CALKL CENTER AND REGISTERED A COMPLAINT(COMPLIANT NO:2756249) BUT NO RESPONSE TO COMPLAINT ALSO.

2 MONTHS PASSED AGAIN WE COULD GET A TEL NO OF A manaGER NY NAME LEO AND HE CONNECTED A CONFERENCE CALL TO HIS LACAL SALES PERSON SURESH AND ASJED HIM TO LOOK INTO THE ISSUE, BUT THAT FELLOW NVER CALLED NOR TURNED UP.

THIS IS THE AGONY AND HARASSMENT WE ARE FACING BY TAKING THE IFB WASHING MACHINE.
THERE IS NO SERVICE, VERY VERY HOPE LESS RESPONSE FROM THE CONCERNED IFB LACAL SERVICE CENTERS.
I REALLY ADVICE AND RECOMMAND PEOPLE NOT TO PURCHASE IFB COMPANY PRODUCT EVEN THOGH THE COMPANY MAY BE GOOD, WHY SHOULD PPL OPT FOR IT WHEN THERE IS NO SERVICE????
PL THINK BEFORE GOING FOR THIS PRODUCT.

IFB has posted a gift hamper on my residential address of Manpur Complex, PO-Danagadi, Dist-Jajpur. As usual the same reached to nearer terminal of Jajpur Road. The person on their behalf has given me a miscall. His stament after calling up is as follow:
If you are at Jajpur Road then we will call you up & hand over the courier in your home. Since you are at 10 kM away us, we will give you a miscall & you have to collect the package.
He was make in arrogant way being on the vendor side. This person (Mob No: [protected]) at jajpur road oulet must be sacked out to keep the record of courier agency.

I bought a WM 7 Kg digital through CSD. I maade payment on 03 Apr 09 and finally it was delivered in a company pack on 07 Apr 09 (04th day). On same day one Mr. Satender came to install the machine. ON opening the packing I found that there was a gap (a gaping gap) between the front panel and the body of the machine., When I asked teh techinician to note down the defect he refused to do so. I had immediately called up the customer care of IFB and they gace me the cell number of Mr. Burman, the area service manager..when I spoke to him, he initially agreed to change the machine but when nothing happened till 08 Apr I again spoke to him. He advised that he will have the front panel changed. The front panel was changed by same Satender on 12 Apr 09 but the gap still exists. There appears to be a manufacturing defect. I once again lodged a complain with the Customer care on 13 Apr 09 vide complaint number 291997. On 13 Apr 09 I received a call from the service agency and they informed me that there is no defect in the washing machine.

I am aghast to see the post sales attitude of the IFB service team. First of all they have supplied me with a defective piece and now they say that there is no defect. I am sure they are supplying defective goods to the buyers of armed forces.If these people do not replace my WM with a defect free piece, I shall be constraint to go to the consumer court and claim for even the harassement being faced by me.

I have purchased the IFB Elena washing m/c in 2007, within one month there was a problem in circuit board which was repaired. there was a problem of noise due to vibration, then there customer service people recommended to purchase the stand so we did that then also we are not satisfied then they told that it is common due to vibration. after one year there was a problem of water leakage and the noise was also increasing then they suggested...

WANTED SERVICE PERSONNEL TO ATTEND IMMEDIATELY. fROM BANGALORE
TEL[protected] Mob. [protected]

Dear Mr. Dasgupta,
I have upgraded my old IFB machine to Elite 5kg last Oct 08. Since then I am facing recurring issues: Current complaint number is 2875245
1) The timer knob goes free and has been changed thrice (once the technician himself ended up 'freeing' the knob)
2) In case the machine and water is not switched off immediately post the cycle and the clothes are taken out after an hour or so, the clother get drippingly wet again and they have to re-dried. Your technicians have changed magnetic valve thrice to no effect, the problem recurs

I have been regularly complaining and have escalated to your service managers, Mr. manish Lodha and Mr. Amit Anand, there have been more than 15 different technicians who have attempted to solve the issue but failed miserable. There has been no resolution at all and I am feel IFB has palmed off a defective piece and I have wasted my hard earned money .
This lacklustre approach is shameful and amounts to mental harassment. I seem to have no option but throw the machine away and reinvest in other brand. I would request you to kindly arrange to pick up the defective piece from my house and reuse/ resale to another gullible consumer