IFB Industries Complaints & Reviews

The complaints in washing machine are attended only when additives like descal are purchased from the sales men. They are more interested in selling descal powder than in rectifying the defect . Almost all defects including your indigestion is attributed to scaling of the washing machine . When I pointed out that the earlier rep had sold a filter which cost 2000 and said that descaling powder is not required they lose interest in repair.The heater stopped working longtime back and the technician disconnected that and We came to know of it only when the next tech came on a call . IFB was good and I have been using this brand over last 15 years and changed the machine twice. But of late the service has deteriorated and the machine is something which I hesitate to recommend, if only on account of the service. IFB gives it to franchisee without any redressal mechanism from the company's side. I had infact taken an extended warranty, looking to the excellant service provided in the past . Now with cost cutting everywhere i feel it has taken a toll in terms of quality service

I bought a New IFB Senator 6 Kg in NOV' 2007 (in the name of my wife). The machine is still under warranty till Nov' 2009 and i even purchased the 2 years extended warranty.

Couple of days back when the machine was on and wa sin drying mode suddenly the machine started making a loud unusual sound. I ran up to see whats happening but within seconds the machine popped out from the stand and fell down. Luckily my wife escaped from any injury as she was standing next to the machine.
I logged a complaint for the same (complaint number 3162966) and a technician did visited my home and after opening up the complete machine he told me that it will cost me around 6000/- bugs to get the machine repaired (since its shockers, drum, heater coil and some other parts have been damaged). When i asked him that my machien is still under warranty why am i supposed to pay for any damage / fault appearing while the workign of machine but of no use. I even talked to couple of their senior persons in the company but no one is ready to accept the fact that i should get the benifit of the warranty.

Infact when i argued with the technician who visite my house he made a statement that had i purchased the IFB stand with machine (and not used my own stand which i have been using with my other machines and coolers from many many years) than all my repairs would have ben done free of costs.

Does that means the warranty of machine is valid only i[censored] buy the IFB tand too ... i couldn't found any such conditions written any where in the warranty document.

Now i'm in big messy state of what to do since the IFB technician left the machien in open state with all its parts out from the cabinet and since then its been 3 days no one else from IFB has visited us and no one is ready to help us. The only option i'm seeing is to accept what ever IFB person is saying and pay them a big amount to get my machine repaired.

I feel like being cheated and feeling like an for going for a Big brand who do not have any after sale service or costumer satisfaction / delight once their product is sold.

Can any one suggest wht to do ?

If you are thinking of buying something of this brand, IFB, let me warn you that their service network is of third grade (or lower still, if there's any). I have been calling their Mumbai manager (Mr. Manuel) who is promising and promising and promising for last three days that the replacement piece shall be delivered next day. Three days later this evening, he does not even pick up the phone (incoming is still free in India, no?) and after continuous tries for two hours, only briefly answers that he's driving. In fact, such worthless managers are driving helpless customers crazy and angry,

That's the sad story of a customer here in India. When I tried their website, its perennially down with some 'internal server error'. No surprises there because that site must also be looked after by one of their inefficient 'damagers'. No care and concern for customers at all. By the way, this very site lists a number of complaints about their washing machines as well.

SO, BEWARE INDIAN COMSUMER, OF THIS IFB BEFORE MAKING ANY DECISION OF WASTING YOUR HARD EARNED MONEY ON THEM.

Sir/Madam,
My IFB Washing machine, since the installation by company's Person, is making too much noise, too much vibration and too much shifting the place. I make oral cmplaint many times but NOBODY has attended.

My New address is : C-506, COSMOS APTT. Celebrity Home Campus, Palam Vihar, Gurgaon

My Old adrees was: House No. 311, Near water Tank, Sector 23, Gurgaon

My Mobile : [protected]

Kindly, manage to send your expert immediately.

Thanks,
Jagdish Shivhare, IFB User

we have been complaining that the "Neptune" IFB dishwasher is not in working condition. My complaint No.is 3164961 of 21st June 2009. Before that 5 times we had contacter your Mr. Virupaksha, who is located in Vidyaranyapura, the locality in which the machine is installed. Each time, he has promised to attend to the complaint. Inspite of my lodging the complaint, so far none bothered to attend to the complaint.

If the machine is working, it is fine; but once there is a problem, the alternative is to throw awy the machine and go for some other brand, since IFB officials are not bothered about their reputation.

in fact i have been telling my friends and relatives that they could go for IFB products; two of them are planning to buy dish washers; but now i intend telling them to go for LG products and not IFB products at all.

in case i do not get the service done quickly, the other alternative available to me is to approach the consumer forum which i do not like to pursue.

hope your company would be kind enough to attend to the problem quickly.

thanks

I have given Annual Maintainence Contract for my IFB Micro-Oven for paying them annual Charges. Now after 1 month, IFB Industries Ltd had taken AMC from me, my Micro-oven has not been functioning. I have registered the complaint with the company one & half month back but they are not repairing my micro oven saying that micro oven was not working at the time of taking AMC.If the micro oven was not working, why have the taken AMC for the faulty machine. By taking AMC, IFB is responsible for repairing the gaget for 1 year. But they are not responding. I have made several calls. But no action has been taken since approx 2 months.

Mr. Awanish Kumar, From PUNE,
Problem in washing machine model - Executive Plus, Sr. No WTEX+B 50623, Leackage in drain pipe also making sound during spin. last one week.
Mobile No[protected]

This is to request you please send company's person to solve the problem also send coustomer care ph. number.

I purchased an IFB washing machine about 6-7 years back.An electron microwave oven gifted with it.Three months back while cooking the door burst opened. since then we are not able to use it. The door cannot be opened or closed.I contacted the dealer MR. SHAW RADIO & ELECTRONICS DAVANGERE, KARNATAKA where I purcased it.He told me to contact service centre by mob no.[protected].A boy came and inspected & told he will send the mechanic.Since then I phoned a couple of times, finally he said that the spare parts are not available as it is old model. Then I contacted the dealer . He said he will attend. SINCE ONE WEEK Ihave been still waiting for him.Let me know what to do next.

Dear Sir,
I have Executive Elite washing machine Sl.No :WT EX EL B 7890.

Past 10 days machine not working properly.The water after washing is not drained and the spin function is also not performing.I made a oral complaint over phone to Teynampet (chennai) IFB Service Centre[protected] on 15-06-09.They assured to depute service personnal on 20-06-09.But No one has been deputed.

So kindly arrange to depute your service personal immediately to the following adress.

V.R.Balasubramanian GM
Sri Raghava Textiles Ltd Staff Quarters
Tada-524401.
Mobile No: [protected]
E-Mial : [protected]@yahoo.com

Dear Sir,

This has reference to my complaint registerd with IFB regarding washing machine for servicing / replace of parts which worn out and machine was not functioning. I have registered complaint with IFB customer care center on June 10, 2009 through telephone ([protected]). My compliant number is :3128801. The executive attended the machine on June 12, 2009 at 8:30am. He informed that the part has to be replaced. I agreed for the same. He said will revert in an hour regarding the availability of the part. But, he didn't call yet. I called the customer care center again on June 12, 2009 and the J.S. Engineers, service center franchisee for IFB at ([protected]). But there is no proper response from the service center. I repeteadly called the Customer Care center regarding no revert from service center. The Customer Care Executive informed that he will arrange for a call back. But there is no revert from IFB. I spoke to IFB Customer Care on June 15, 16, 17 and informed would file a case in consumer forum if there is no revert. But, till now(June 18, 2009 at 13:30 hrs) there is no revert from IFB. Though my machine is under AMC since Jan 2009, there is no single service has been done by IFB till date.

Hence, we request the Indian Consumer Compliant Forum to take necessary actions towards IFB for poor customer care and non maintenance of the machine under AMC.

Thanking you.

Sincerely,

Sivakumar Rajendran
Plot No: 61/A24, Sakthi Towers,
Gandhi Road, Velachery,
Chennai - 600042
Mobile: [protected]

I have a senorita DX washing machine still under warranty. On 13/6/09 the door got jammed with the clothes inside. On calling customer care, a technician came and opened the machine and removed the door. He said that the lock has to be replaced and he will bring the same the next day. Till today(18/6/09) nobody has turned up. Everyday I keep calling- they are very rude on the phone and everyday they keep asking details as if it is a new complaint. They say stock is not there- it will come tomorrow ( tomorrow never comes!)

To
IFB Industries Ltd.

Dear Sir

I have IFB Washing Machine Sanetor with Sr. No: WTSTR - 36967 purchased at Jammu on 6-5-03 from Lok Shakti electronics, 19 B/D Gandhi Nagar Jammu J&K 180004.
After just about 6 Months of purchase its Fan Belt snapped damaging electric wiring. the fan belt was replaced and wiring repaired (not replaced).
My Washing Machine is non functional for want of Fan Belt, since broken, for the last almost 1 Year
I have been requesting many time to S.S automation, 81 A Second Extension Gandhi Nagar Jammu to repair the machine but every time, the service center informs that they have no fan belt in stock and promised to procure it from Chandigarh
May i request you to kindly advice the service centre jammu to procure and fix fan belt immidieately. you are further requested to oversee the function of service centre for satisfactory after sales service
Hope you will be kind enough to adress my problem at the earliest.
Kindly do needful


Col. J.S. Hansi (Retd.)
37, Indira Colony
Talab Tillo Camp Road
Gole Gujral Jammu
J&K
Mb: [protected].

Dear Sir,
Please note that I have purchased (at Rs.4, 399) your IFB Microwave Oven Model Name 17PG1S Sl no.-IFB[protected] Cash memo no.-756 on 11/09/2008 from Durgapur (NATIONAL ELECTRONICS Branch: Suhatta, City Centre, 713216). It has been remained out of order since nearly four months. I reported it at your Durgapur Service Centre over telephone immediately after its cease of functioning.
But it is sorry to say that instead of any prompt action in this respect, Durgapur Service Centre remained silent strangely though I was repeatedly knocking them to make its repair. I also informed Kolkata Service Centre also a few times, within these three months. Lastly a mechanic from Durgapur attained my house nearly one month ago and examined the oven. He informed us that a spare part of the oven had to be replaced which was not at his hand at that time and also assured that he would make it repair within a couple of days.
But unfortunately no one came here again. Now I find no other alternative than to complain at CONSUMER FORUM if you do not respond practically even after issuance of this letter.
Hope your good sense will act suitably

With thanks.

Yours faithfully,
Rina Bala Gaikwad,
W/o Prawin Silvester Gaikwad,
Vill- Fokradhi,
P.O.- ‘B’ Jemari,
Dist- Burdhwan
West Bengal 713331.
Ph [protected] or [protected].

Purchased IFB Washing Machine Model - Elite 5 Kg from Alfias IFB Point, Jodhpur dated 21-8-07 VIDE Bill No.- 032. The machine is in the extended warranty period dated from[protected] to[protected] as per VAT retail Invoice no.- 6533. dated[protected] of IFB Industries Ltd., at Jaipur.
Previously the machine encountered a problem with the bearings. We even asked Alfias Point (Mr. Ramzan Khan)for the contact information of your higher authorities but they refused to give any relevant information about the company senior officers, saying that they do not have any information about them. But we manage to get information from M/S Sanklecha Bro.(P ) Ltd, Jalori Gate, Jodhpur. We handed over the machine to the Service Center S. D Refrigeration, Jodhpur after making a complaint to the Jaipur office.
They even told us not to bring the Washing Machine to service center because they did not have enough space to accommodate the machine and did not have the parts in Jodhpur. We informed about this to Mr. Alok Khetiar and Mr. Deepak. Mr. Alok Khetiyar informed us that he was sending bearing from Jaipur and then it was replaced by your Jodhpur service center.

But again it encounterd a problem and started making noise from inside as if something was broken in the machine. We asked the Dealer at Alfias Point to send a technician to make a check on the machine, but he told that he is not responsible for the problem and couldn't send a technician. We again made a complaint to the jaipur Office, then, Mr. Alok Khetiyar from Jaipur(Mob - [protected] ) came to Jodhpur and checked it and told us that the noise was general. But still it seems to be wrong somewhere. And is now completely damaged. It seems that the machine sent to us was defective at the time of purchase.
Today i.e 15 JUN 2009 we again made a complain to the call center and they gave us a complaint no. - 3142149. Technicians Mr. Dharmendra and Mr. Irfan visited and checked the machine. Theyfound that the fan belt Megadyne EL 1333 was broken and top weight nut bolt were loose. Due to this broken fan belt the wiring had encountered a cut.

NOW I REQUEST YOU VERY KINDLY REPLACE THE MACHINE FORTHWITH BECAUSE I AM NEITHER IN A STATE NOR IN A MOOD TO TAKE THE BURDEN OF COMPLAINING ABOUT THE MACHINE NOW AND THEN TO YOUR RUDE AUTHORIZED DEALER AND SERVICE CENTER PERSON AT ALFIA'S IFB POINT AND S. D. REFRIGERATION RESPECTIVELY, OTHERWISE I WILL BE BOUND TO TAKE STERN ACTION AGAINST YOUR ESTEEM ORGANIZATION.

For that whatever legal expenses will be borne by us and your organization will be bound to pay.

Hope to get early response.

I had purchased an IFB microwave oven, model-30 SRC1 on 5th June(2009), from IFB INDUSTRIES LTD UP EAST, Lucknow. The person who had dealt with my order assured me that on paying the full amount(Rs.11, 500), the product would be delivered at my recidence in Tanda, Ambedkarnagar, within 3-4 days.I paid the entire amount & received a receipt for payment of the samecam.I came back to wait for the delivery of my purchase.Not having received the item till wednesday, I called up the people from where I had bought the microwave & since then I am having a nightmarish time as the person who dealt with my purchase has given me a number of a desk phone, which is always picked up by inexperienced staff who don't even know how to deal with customers.The concerned person is hardly ever available.Then I was given the number of a person who is with the courier with which they are supposed to have despatched the microwave.This fellow has me dancing to a fine tune.For the past 3 days he's being saying that the microwave is being sent & will be reaching us in the morning(day before yesterday), evening (yesterday & today).All this while, this so called executive of IFB(who had handled my purchase), has been unavailable. This whole episode-callousness of the executive, endless phonecalls from my side to trace my purchase, has left me very bitter about my experience with IFB.Till date I haven't received my microwave.All I want to do is cancel my order now.Please help.

Hi,

I have been using IFB washing machine for close to 2 years now. However, latetly I have noticed that the clothes are not drying properly. The service center personnel visited twice. The first time I was advised to run the decalcification cycle (which I anyway did after every 30 washes as per the instruction). That didn't help and the clothes still came out after the cycle damper than usual. There was also a lot of water logging at the bottom of the machine. The second time round the person came on his own (for the first time in a year) stating that my machine was still under warranty/AMC therefore its the regular check up. when I explained the problem to him I was told that the drying or the lack of it had to do with the detergent (!!!) and I should not use Ariel (or any other detergent even if its meant for front loading m/c) but Sur[censored]ltramatics that was 'launched' (I think he meant endorsed) by IFB, the strangest most illogical reason I have come across. I would like to know if this is a possibility or has someone else observed this in their own experinece with a front-loading washing machine.

Manisha Singh
[protected]@rediffmail.com

I have purchased one IFB washing machine model no. AW 7233 from QRS Retail ltd., MG Road, Thiruvananthapuram on 03/06/09 vide invoice No. 003685. The machine was delivered on 04/06/09. But till date none of your men have visited my home and given demonstraton. I have purchased this machine after exchanging my old one. I have contacted the dealer and the service centre several times on phone which yielded no result....

I reside in avadi chennai. I am facing water leakage problem in my washing machine for quite some days. So I launched a complaint on 6 jun 2009 and complaint no:3113024. Call center representative took my complaint and gave Mr. Rajesh's no ([protected]) responsible for servicing my machine. I called him the same day and pleaded him for further action. Nobody seems to care about the customer.
I would like to see someone attending to the complaint tomorrow.

ON SWITCHING, IT IS ROTATING WITH ABNORMAL SOUND.

We had taken IFB Senorita bx & other things like Whirlpool Fridge and Bajaj Food Processor from Dass Shop Aundh dated 16th Nov 2008.

We had taken the delivery on 17th Nov 2008 but we did not open that machine and taken to Bangalore one month back.

After opening the package we observed following problems with machine:
1) Lock Nut was not provided.It had hit the casing and created a hole.
2) One spring was lying the floor.
3) External casing had got damaged.

We had given a complaint with IFB Customer care having following ticket no:
[protected]
[protected]

Initially there was positive response given by Mr.Michel for replacing the set but later on after 20days he had denied to give the replacement.

Please look into the matter Urgently and give us replacement.