IFB Industries Complaints & Reviews

Recently I purchased a stand & cover for my Washing machine IFB Elena from their franchisee directed by IFB customer care helpline. The service technician by name Mr.Venkat mobile No.[protected] delivered the stand & cover. While delivery I complained to him that both were of not the right size, since I was in an urgency to go out of station that day, I decided to take up the matter after returning back. Since then I have been contacting...

Hi

We launched the complaint for IFB Microwave Oven on 6/10/2008. After 2 days of complaint service engineer came and took the oven for service. From then on whenever we ask they are telling they will install the coming week. But many weeks have passed they have not come and fixed. They say they don't have board for that model 23SG1S. We bought the Oven by 2005 . If they don't have board why are they releasing this...

I bought IFB microwave oven model no. 23sc1 about 3 years back. It stopped working about 3 months
back. When we complained, we were told they have stopped making PCB panels for this model. We have purchased it for Rs.12500 at that time. How can they stop making spares in such a short time? Kindly help me there as I am trying to get it sorted for last three years. Thank you....

sir,
i, A.Jeevarathnam Naidu, using IFB Dish washer since 4 years.Recently i.e in
January'09, we have shifted to Vijayawada .for commissinig the equipment we
called your technician.He has given connection and it was not working.He
suggested that pressure no sufficient for intake or water, other wise every
thing is alright.We have arranged new tap with pressure.Later some other
technician...

I bought a elite washing machine from chengannur, Attinkara electronics about two years back.It was running with out any problem so far. Yesterday It is found that rubber washer in side the front loading lid was broken in variuous pices. after the washing of 2 kgs of clothers.

Even your technecian does not know How it is happened .It is ot wear and tear item .I strongly doubt that there is some manufacturing defects in this...

We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced.

Both me and my husband leave for office at 12.30 pm. So it is...

I've bought a IFB MW Oven model 20PG1S in October 2007. It was working fine till last month and i was quiet satisfied with it. Last month it started showing problem. It is sometime working and sometime not. I've lodged a complaint on 21/04/09. An engineer came and told that the magneton is "almost chocked" and i need to replace it, he took a service charge and gone. after that my oven was working ok. on 26th a "senior"...

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Recent development based on my earlier complaint dated 20/4/2009

Dear Sir,

Thank you for your kind and prompt intervention based on my previous complaint. At least, Mr. Mitesh Jain...

To,
Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal - 700107

SUB: Request for replacement of defective washing machine

Dear Sir,

It is regarding horrible situation we have been facing since purchase of IFB washing machine (Senorita DX) from Vijay...

I have a Washing Machine of IFB- Elena model, which i got serviced before 4 months. Now the outlet pipe is not working properly. Hence i called up your Customer care centre ([protected]). He said within 24 hours a peson will attend the problem and also confirmed total charges of Rs289 for the same. Please note that this person did not give me any refernce number. For complete three days no one revert back, so again i called up your CC and...

WITH LOT OF HOPES I HAD BOUGHT A FULLY AUTOMATIC WAHING MACHINES-FROM IFB IN OCT 08, INVOICE NO DEI/NTS/2278/08-09.
I REPENT FOR MY THIS DECISION.THIS MACHINE IS LYING DEFECTIVE IN MY HOUSE FOR PAST THREE WEEKS BUT NO REPLY FROM THE COMPANY.THE COMPLAINT NO IS 22945261.

I WANT THAT A STRICT ACTION BE TAKEN AGAINST THE COMPANY AND WOULD BE ALLOWED TO GET IT REPLACED.

THE AFTER SALES SERVICES CONDITIONS...

Dear Sir,

Dealers are unable to demonstrate Washing. Hence customer don’t know how the product works, specially in case of washing machines. The machine will be delivered to you at your house with full packing. The company executive will come at your house after three day and will unpack it and then do the fitting. After that only the machine will get started. Customer will not have any clue up till than of how the washing...

we regret to inform you that we (larsen and toubro ltd) purchased 2 washing machine and 2 dryer placed at sanchore in jalore dist rajastan.
these machines are not working for the past 3 months inspite of repeated complaints no one is attending this.
nor service engineer nor service center.
now we feel that we made a great mistake by purchasing IFB product because of your poor after sales service....

i had purchased a ifb digital washing machine on 01.10.2007 with a 24 month warranty from white planet, m.g.road, ernakulam Kerala. Earlier on two occasions i had problem with the machine and was reported subsequent to which the thermostat was replaced. subsequently on the advice of the service engineer a cad[stabilizer] was bought vide freeze india engineers bill no.3818 dated 25.08.208.

Even now the same problem persists....

M/s. IFB Industries Ltd.
Chennai.

Dear Sir,
I am using two IFB washing machines and one IFB Dryer since more than fifteen years. Over the period of time that me and my brother have purchased the machines and changed them four years back, we are always under AMC with the company.
This year when our AMC was due in March 2009, we were astonished that the AMC charges had been revised from Rs. 1396/- to Rs....

We have IFB washing Machine of Elena make. The machine startted giving vibration problem in the month of December 2008. We have informed to IFB people and a technician ( so called) from their Delight Service Centre Vashi, Navi Mumbai has inspected the machine and informed us to replace the TUB immdiately which we have done based on his suggestion by paying Rs. 2500/- immediatly. Also we were asked to sign for 2 year AMC which we have done...

I am Dr. Dinesh J. Karia. I purchased IFB Washing Machine from Sanket Sales, Anand in February 2008. As per the sales conditions the machine carried two years warranty and free services. The Company Technician installed the machine on 18 February 2008 and advised us to enter in to the two years extended warranty and service contract with the company so that the service contract would end on 18 February 2012. We had to pay Rs. 1686/- towards...

I have purchased a washing machine on December 2008 but they promise me to present ECS on 10th of every month but in first EMI itself came on 5th then what is the meaning of telling to deposit on 10th of every month are you playing with us or making fun of me.Now I have paid unnecessary the bank charges because of you. So kindly change the ECS date to 10th of every month as per you promised.Please do the needful....

Dear Sir/Madam,

We want IFB Washing Machine Repair and Service Authorised Delair In Raipur(Chattisgarh State) Person Name and Address and Telephone Number.Please send me details.Our IFB Washing machine is Not working in Sukuma(Chattisgarh).

Thanks&Regards,

Y.S.V.SATISH KUMAR
ESSAR STEEL LIMITED
MOBILE NO:[protected]
TEL:[protected]....

I pradeep chandra das bought a washing machine from IFB (digital ) and it is creating problem more then 6 to 7 time (PCB change ) which is cost more then 3500 . Still from the beginning we are repetitively requesting to replace this machine. The franchise which IFB has appointed eithor those people are interested in selling new product which is not link to machine and the quality of cleaning is also not good .

After few moths...