IFB Industries Complaints & Reviews

I have a senorita DX washing machine still under warranty. On 13/6/09 the door got jammed with the clothes inside. On calling customer care, a technician came and opened the machine and removed the door. He said that the lock has to be replaced and he will bring the same the next day. Till today(18/6/09) nobody has turned up. Everyday I keep calling- they are very rude on the phone and everyday they keep asking details as if it is a new complaint. They say stock is not there- it will come tomorrow ( tomorrow never comes!)

To
IFB Industries Ltd.

Dear Sir

I have IFB Washing Machine Sanetor with Sr. No: WTSTR - 36967 purchased at Jammu on 6-5-03 from Lok Shakti electronics, 19 B/D Gandhi Nagar Jammu J&K 180004.
After just about 6 Months of purchase its Fan Belt snapped damaging electric wiring. the fan belt was replaced and wiring repaired (not replaced).
My Washing Machine is non functional for want of Fan Belt, since broken, for the last almost 1 Year
I have been requesting many time to S.S automation, 81 A Second Extension Gandhi Nagar Jammu to repair the machine but every time, the service center informs that they have no fan belt in stock and promised to procure it from Chandigarh
May i request you to kindly advice the service centre jammu to procure and fix fan belt immidieately. you are further requested to oversee the function of service centre for satisfactory after sales service
Hope you will be kind enough to adress my problem at the earliest.
Kindly do needful


Col. J.S. Hansi (Retd.)
37, Indira Colony
Talab Tillo Camp Road
Gole Gujral Jammu
J&K
Mb: [protected].

Dear Sir,
Please note that I have purchased (at Rs.4, 399) your IFB Microwave Oven Model Name 17PG1S Sl no.-IFB[protected] Cash memo no.-756 on 11/09/2008 from Durgapur (NATIONAL ELECTRONICS Branch: Suhatta, City Centre, 713216). It has been remained out of order since nearly four months. I reported it at your Durgapur Service Centre over telephone immediately after its cease of functioning.
But it is sorry to say that instead of any prompt action in this respect, Durgapur Service Centre remained silent strangely though I was repeatedly knocking them to make its repair. I also informed Kolkata Service Centre also a few times, within these three months. Lastly a mechanic from Durgapur attained my house nearly one month ago and examined the oven. He informed us that a spare part of the oven had to be replaced which was not at his hand at that time and also assured that he would make it repair within a couple of days.
But unfortunately no one came here again. Now I find no other alternative than to complain at CONSUMER FORUM if you do not respond practically even after issuance of this letter.
Hope your good sense will act suitably

With thanks.

Yours faithfully,
Rina Bala Gaikwad,
W/o Prawin Silvester Gaikwad,
Vill- Fokradhi,
P.O.- ‘B’ Jemari,
Dist- Burdhwan
West Bengal 713331.
Ph [protected] or [protected].

Purchased IFB Washing Machine Model - Elite 5 Kg from Alfias IFB Point, Jodhpur dated 21-8-07 VIDE Bill No.- 032. The machine is in the extended warranty period dated from[protected] to[protected] as per VAT retail Invoice no.- 6533. dated[protected] of IFB Industries Ltd., at Jaipur.
Previously the machine encountered a problem with the bearings. We even asked Alfias Point (Mr. Ramzan Khan)for the contact information of your higher authorities but they refused to give any relevant information about the company senior officers, saying that they do not have any information about them. But we manage to get information from M/S Sanklecha Bro.(P ) Ltd, Jalori Gate, Jodhpur. We handed over the machine to the Service Center S. D Refrigeration, Jodhpur after making a complaint to the Jaipur office.
They even told us not to bring the Washing Machine to service center because they did not have enough space to accommodate the machine and did not have the parts in Jodhpur. We informed about this to Mr. Alok Khetiar and Mr. Deepak. Mr. Alok Khetiyar informed us that he was sending bearing from Jaipur and then it was replaced by your Jodhpur service center.

But again it encounterd a problem and started making noise from inside as if something was broken in the machine. We asked the Dealer at Alfias Point to send a technician to make a check on the machine, but he told that he is not responsible for the problem and couldn't send a technician. We again made a complaint to the jaipur Office, then, Mr. Alok Khetiyar from Jaipur(Mob - [protected] ) came to Jodhpur and checked it and told us that the noise was general. But still it seems to be wrong somewhere. And is now completely damaged. It seems that the machine sent to us was defective at the time of purchase.
Today i.e 15 JUN 2009 we again made a complain to the call center and they gave us a complaint no. - 3142149. Technicians Mr. Dharmendra and Mr. Irfan visited and checked the machine. Theyfound that the fan belt Megadyne EL 1333 was broken and top weight nut bolt were loose. Due to this broken fan belt the wiring had encountered a cut.

NOW I REQUEST YOU VERY KINDLY REPLACE THE MACHINE FORTHWITH BECAUSE I AM NEITHER IN A STATE NOR IN A MOOD TO TAKE THE BURDEN OF COMPLAINING ABOUT THE MACHINE NOW AND THEN TO YOUR RUDE AUTHORIZED DEALER AND SERVICE CENTER PERSON AT ALFIA'S IFB POINT AND S. D. REFRIGERATION RESPECTIVELY, OTHERWISE I WILL BE BOUND TO TAKE STERN ACTION AGAINST YOUR ESTEEM ORGANIZATION.

For that whatever legal expenses will be borne by us and your organization will be bound to pay.

Hope to get early response.

I had purchased an IFB microwave oven, model-30 SRC1 on 5th June(2009), from IFB INDUSTRIES LTD UP EAST, Lucknow. The person who had dealt with my order assured me that on paying the full amount(Rs.11, 500), the product would be delivered at my recidence in Tanda, Ambedkarnagar, within 3-4 days.I paid the entire amount & received a receipt for payment of the samecam.I came back to wait for the delivery of my purchase.Not having received the item till wednesday, I called up the people from where I had bought the microwave & since then I am having a nightmarish time as the person who dealt with my purchase has given me a number of a desk phone, which is always picked up by inexperienced staff who don't even know how to deal with customers.The concerned person is hardly ever available.Then I was given the number of a person who is with the courier with which they are supposed to have despatched the microwave.This fellow has me dancing to a fine tune.For the past 3 days he's being saying that the microwave is being sent & will be reaching us in the morning(day before yesterday), evening (yesterday & today).All this while, this so called executive of IFB(who had handled my purchase), has been unavailable. This whole episode-callousness of the executive, endless phonecalls from my side to trace my purchase, has left me very bitter about my experience with IFB.Till date I haven't received my microwave.All I want to do is cancel my order now.Please help.

Hi,

I have been using IFB washing machine for close to 2 years now. However, latetly I have noticed that the clothes are not drying properly. The service center personnel visited twice. The first time I was advised to run the decalcification cycle (which I anyway did after every 30 washes as per the instruction). That didn't help and the clothes still came out after the cycle damper than usual. There was also a lot of water logging at the bottom of the machine. The second time round the person came on his own (for the first time in a year) stating that my machine was still under warranty/AMC therefore its the regular check up. when I explained the problem to him I was told that the drying or the lack of it had to do with the detergent (!!!) and I should not use Ariel (or any other detergent even if its meant for front loading m/c) but Sur[censored]ltramatics that was 'launched' (I think he meant endorsed) by IFB, the strangest most illogical reason I have come across. I would like to know if this is a possibility or has someone else observed this in their own experinece with a front-loading washing machine.

Manisha Singh
[protected]@rediffmail.com

I have purchased one IFB washing machine model no. AW 7233 from QRS Retail ltd., MG Road, Thiruvananthapuram on 03/06/09 vide invoice No. 003685. The machine was delivered on 04/06/09. But till date none of your men have visited my home and given demonstraton. I have purchased this machine after exchanging my old one. I have contacted the dealer and the service centre several times on phone which yielded no result....

I reside in avadi chennai. I am facing water leakage problem in my washing machine for quite some days. So I launched a complaint on 6 jun 2009 and complaint no:3113024. Call center representative took my complaint and gave Mr. Rajesh's no ([protected]) responsible for servicing my machine. I called him the same day and pleaded him for further action. Nobody seems to care about the customer.
I would like to see someone attending to the complaint tomorrow.

ON SWITCHING, IT IS ROTATING WITH ABNORMAL SOUND.

We had taken IFB Senorita bx & other things like Whirlpool Fridge and Bajaj Food Processor from Dass Shop Aundh dated 16th Nov 2008.

We had taken the delivery on 17th Nov 2008 but we did not open that machine and taken to Bangalore one month back.

After opening the package we observed following problems with machine:
1) Lock Nut was not provided.It had hit the casing and created a hole.
2) One spring was lying the floor.
3) External casing had got damaged.

We had given a complaint with IFB Customer care having following ticket no:
[protected]
[protected]

Initially there was positive response given by Mr.Michel for replacing the set but later on after 20days he had denied to give the replacement.

Please look into the matter Urgently and give us replacement.

I had purchesed, IFB washing machine 2 years back, the front door rubber part damaged & do to that washing machine canot be in use, science one month. Please send me contact No. of cocern person.
My mobile no. is [protected] & Phone No.[protected].
My address
Tameez apartment,
59, Shivajinagar, Behind Shivajinagar Court, Near Sahyadri Lodge, Pune - 411005.

sir,
this instrument is sold by the sales person on the time of installing the washing machine. now it was not working. i was trying to call the customer service on toll free number but i could not.warrenty period is there so please respond me.i have bought this at pondicherry.

Date : 13.05.2009

To,
The Quality Head,
IFB (Washing Machine),
GOA.

KIND ATTN. : MR. RAJESH SHETYE

Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.

Dear Sir,

As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.

Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.

Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.

In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.

I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.

I had registered my complain with IFB Service Center for Kharghar, Navi Mumbai area on Friday, 29th May 2009. My ticket number is 3082998. The technician came on Saturday, checked the machine and said the the rubber between the drum has torn so you will have to replace it. the cost is Rs.200/-. I said Ok. He said he will ask the other engineer to come on Monday and do the repair. I asked him to call and come. He did not call me. When i called on Tuesday, they said that the engineer had come to my place at 3.40 pm on Monday, but there was no electricity so he went away. He said that he had entered his name in the register with the security. I checked, there was no entry by his name or IFB's name. After complaining this to their office, Tuesday another engineer comes, he opens the machine and says there are two faults - the rubber has crack and the hose pipe is leaking . Also he said that you will have to change the belt of the motor, which I have changed last year and there was no complain about it. My machine was running fine except the leakage.now the cost of repair has gone to Rs. 900/- I tried to start the machine on Wednesday. only the motor was running and the drum was not moving.the engineer has done some mischief with the belt of the motor. I called the service centre the lady said that there is shortage of parts, it will take 3 to 4 days to arrange for it. Now I can not use my machine for last two days. the Office incharge Mr. Neeraj singh is not at all answering his mobile([protected]) the other officer Mr. Param Yadav, promised me that today, 4th June 2009 I will see that your machine get functioned. But nobody has turned up in spite of calling three times in the office.

Ihave been requesting for supply one belt for replacement in the ifb washing purchased by my friend now working in addis ababa, ethiopia. senator 6kg. belt model megadyne el 1333j6., I sent three emails and contacted phone no.[protected] thrice, was promised for delivery within 48 hours, but no response till now. As my friend is going to addis ababa, i want to send the belt through him.I tried to contact [protected], but swithced off. i am sending this email as a complaint as i find no other way to contact you for supply of belt. i have been askig for supply of belt for the 10 days, but yet to be supplied. please arrange to deliver the belt atlest now.
i purchased one ifb washing machine last year for my daughter under the presumption that your after sales service will be good as the machine working is also good. please do the needful urgently

I had requested for a new Tub for my Washing machiene and complained in their Call Centre Number. There has been no response and no one is attending to our requests. The IFB Staff also compel and enforce us to take the AMC Contract, failing which they dont even respond to requests.

My Complaint Number is 3095790

3-6-09
COMPLAINT HISTORY FOR IFB WASHING MACHINE AND IMPROPER RESPONSE

Dear Sir,
Really it is a matter of great disappointment as the way the abovesaid machine has performed .It was purchased on[protected] with invoice No.DEL/NTS/0127/08-09.The total cost paid was Rs 22500/-The D.O. number was 3852.
Exactly after 1 year the machine started showing problems.The following is the detail
1.Unbearable Voice - Customer care was asked to solve but the response was very poor.Ultimately after a great deal of efforts for 5 days a person came and told that trolley stand is not proper whereas the stand was also purchased from IFB outlet.The person came and adjusted the stand and the sound stopped temporarily.
2.Again after a week the machine started making sound this time more louder and vibratios also started.Again we called service centre as well as the area manager Mr Amit Anand (mobile no.[protected]) with some anger and as usual the service centre responded after 5 days and a person came and told to adjust the drum behind the machine but all in vain we told to check the machine by starting it but he told that you need not worry it will work but alas! it could.So after 10 days it was in the improper condition and not workable.
3. Again we lodged the complaint and after a great effort the phone was picked.Ultimately a mechanic came and told that the belt behind the machine is to be adjusted and he did but after 4 days again the machine started the same problem.Then from customer care we were given a mobile number of some Mr Ravi ([protected]) but he asked to call Mr Vijay and we called.Now these people have told that they will change the belt as the belt which they had brought was shorter.
4. Now the condition is the machine is not working and the concerned persons want to take the machine with them so we have agreed because the suggetion was from the customer care where we have already told to bring an authorization letter and their identity proof so that we can rely and handover the machin.

SIR THE ABOVESAID PROBLEM HAS CAUSED US LOSS OF TIME, MENTAL AGONY RESULTING IN LESS EFFICIENCY, LOSS OF HEALTH, FINANCIAL LOSS OF SALARY AND OFCOURSE TELEPHONES & PETROL CHARGES. THE FOLLOWING AMOUNT SHOUD BE GIVEN TO US FROM THE COMPANY IN LIEU OF THE ABOVESAID PROBLEMS.IF NOT RESPONDED (BY REPLACING THE MACHINE)
1.MENTAL AGONY FOR ONE AND HALF MONTHS = Rs 1, 50, 000
2. LOSS OF SALARY DUE TO LESS EFFICIENCY IN THE OFFICE = 2500 X 10 = 25, 000
3. DISC PROBLEM TO MY WIFE AS THE CLOTHES WERE WASHED MANUALLY = 50, 000
3. EXTRA EXPENSES viz PETROL, TELEPHONE ETC = 2, 30, 000

TOTAL AMOUNT = 1, 80, 000/- (TWO LAKH AND THIRTY THOUSAND)

SIR IF STILL YOU DO NOT RESPOND THEN I WILL BE FORCED TO TAKE LEGAL COURSE OF ACTION THROUGH THE CONSUMER FORUM/COURT AGAINST YOU.
YOURS' SINCERELY
LALIT KUMAR BORA

My IFB microwave oven had a trouble and I complained at the local IFB service centre at Kochi. They send me a complaint ticket number via sms : 3070810 on 26th May 09, promising service within 48 hours.Despite my follow up ever since that practically everyday, they've not turned up.
Its been more than 7 days since I cmplained.

I bought the IFB washing machine Elena DX on 23rd January 2009 at Pondicherry. It was installed at our Chennai house on 21st February. But the IFB service man who installed it mentioned the installation date as 21.01.2009. How could they install the machine before buying? We called the customer care so many times but no answer.
The 2nd big issue is that the machine is leaking, when we switch on the machine, in 15 mins our house will float in water. The Customer care is completely useless. The so called customer care representatives like Radha, Viji, Fatima are totally Useless. They won’t give any information. If anyone gives some information, the other will say it is not true. They will totally mess up everything. They don’t know telephone etiquettes. They don’t have common sense indeed.
Finally one day an IFB service man came in April and verified. He said the rubber sheet is damaged and the machine is under warranty, it will be replaced shortly.
We have called the customer care on [protected], [protected], [protected] more than 20 to 30 times. The representatives wont pick up the call if you call them b/w 9am to 11 am. If you call them by 1.00 pm they will say they are in lunch. If you call them by 5.00pm they say there is no stock currently and they don’t know when the stock will be available. They will say this for 1 month. If you still have patients to call them. Please do talk to their manager. He will also tell the same thing.
COMPLETELY USELESS!
In contrast we have Airtel broadband. We had a problem in connecting and given a call to them. On the same day they are chasing us for troubleshooting as we were at office that time. They have corrected it on the same day. We are happy about their service.
Compare yourself with them.

Annual maintenance contract # 24837
IFB dishwasher
despite repeated calls, no response at all from IFB on service of my dishwasher
aggrieved customer
s.narayanan
chennai 73
senior citizen